ATTACHMENT D
APPENDIX 2B.4 – SYSTEM CLASSIFICATIONS, REVISION 1 Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
OCIT DNS (Enterprise) 8
2
SAIC (Internal DNS), Atos (External DNS) Yes
OCIT Domain Controller (Enterprise and HOA) 48
4
SAIC
Yes
OCIT Exchange Enterprise which includes: (CEOIT, AC, ROV, COCO and CFCOC) , HOA and Probation 48
4
SAIC
Yes
SAIC managed internal DNS server secondary ZONE resolution data will be accurate to the point of last update received from the Atos‐
managed internal Infoblox DNS located at OCDC. Atos exclusively manages the external Infoblox DNS server. SAIC domain controller information will be accurate to point of last replication update received from OCDC Domain Services environment. Exchange Services available will be DIALTONE ONLY. SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 1 of 7
ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
OCIT FTP (File Transfer Protocol) (Enterprise ‐ Internal) 48
4
SAIC
Yes
FTP/EDI Services available with no transfer or rebuild of existing OCDC interfaces (i.e. Keys for SSH and PGP), accounts, or jobs. OCIT OCIT Internet access OnBase Enterprise, EDMS, ERMI, SSA, TTC 24
48
3
4
SAIC
SAIC
Yes
Yes
OCIT Secure Access VPN (Terminal Server / SWEB) 8
2
SAIC
Yes
AC CAPS+ FS 48
4
SAIC (infrastructure and DBMS),
AC (application recovery) Yes
SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 2 of 7
SAIC/County On‐Base Services Team will activate DR environment with assistance from SAIC SQL DBA. As of Dec 2016, current VPN configuration for OWA is for CEO‐
IT/HOA Exchange Services ONLY. CEOIT TS is ONLY for SAIC and Agency SA’s to access their hosted VMs. Agencies require separate TS with applicable licenses for accessing their hosted Application Services environments. DR application operates on County‐owned infrastructure maintained by SAIC. ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
AC CAPS+ HR/Payroll 48
4
SAIC (infrastructure and DBMS),
HR (Application recovery) Yes
AC Domain Controller 48
4
SAIC (VM) Yes
AC Employee Paystubs Portal 48
4
SAIC (VM), AC (Application Recovery) Yes
AC Terminal Server 48
4
SAIC Yes
AC VTI 48
4
SAIC (VM), AC (Application Recovery) No
CR Domain Controller 72
5
SAIC (VM), CR (Service Recovery) Yes
DR application operates on County‐owned infrastructure maintained by SAIC. SAIC provides VM Service infrastructure ONLY. Agency exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency exclusive management and recovery of Application Services environment. Usage will be limited by number of available licenses provided by Agency. As of Dec. 2016, application is not operational in DR, needing Agency installation of the DBMS and the replication of database and PDF files to the DR instance. SAIC provides VM Service infrastructure ONLY. Agency SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 3 of 7
ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
CR Exchange 168
n/a
CR
Yes
CR Grantor/Grantee Search 72
5
CR
Yes
CSS Domain Controller 72
5
SAIC (VM), CSS (Service Recovery) No
CSS Exchange 72
5
SAIC (VM), CSS (Application Recovery) No
OCCR Domain Controller 24
3
SAIC (VM), OCCR (Service Recovery) Yes
OCCR Exchange 24
3
SAIC (VM), OCCR (Application Recovery) Yes
SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 4 of 7
Comment
exclusive management of Domain Services environment. DR application operates on County‐owned and maintained infrastructure. DR application operates on County‐owned and maintained infrastructure. As of Dec. 2016, service is not operational in DR per Agency direction. As of Dec. 2016, application is not operational in DR per Agency direction. SAIC
provides VM Service infrastructure ONLY. Agency exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency exclusive management of Exchange Services environment. ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
OCPW Domain Controller 24
3
SAIC (VM), OCPW (Service Recovery) Yes
OCPW Exchange 24
3
SAIC (VM), OCPW (Application Recovery) Yes
PROB Domain Controller 24
3
SAIC (VM), PROB (Service Recovery) Yes
PROB ICMS 24
3
SAIC (VM and DBMS), PROB (Application Recovery) Yes
PUBDEF Domain Controller 72
5
PUBDEF No
SAIC provides VM Service infrastructure ONLY. Agency exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency exclusive management and recovery of Exchange Services environment. SAIC provides VM Service infrastructure ONLY. Agency exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency exclusive management and recovery of Application Services environment with assistance from SAIC SQL DBA. As of Dec. 2016, service is not operational in DR per Agency direction. SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 5 of 7
ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
ROV Domain Controller 72
5
SAIC (VM), ROV (Service Recovery) Yes
ROV EIMS 8
2
SAIC (VM), ROV (Application Recovery) No
SSA Domain Controller 72
5
SAIC (VM), SSA (Service Recovery) Yes
SSA Exchange 72
5
SAIC (VM), SSA (Application Recovery) Yes
SSA AIM 72
5
SAIC (VM), SSA (Service Recovery) No
SAIC provides VM Service infrastructure ONLY. ROV exclusive management of Domain Services environment. As of Dec. 2016, application is not operational in DR due to Agency not replicating data between production and DR instances. SAIC provides VM Service infrastructure ONLY. Agency provides exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency provides exclusive management and recovery of Application Services environment. As of Dec. 2016, application is not operational in DR due to Agency not replicating database and not rebuilding the web server. SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 6 of 7
ATTACHMENT D
Agency Application Application Recovery Time Objective (RTO) (hours) Application Recovery Ranking 1=4 hours 2=8 hours 3=24 hours 4=48 hours 5=72 hours DR Service Restoration
Responsibility DR Enabled
Comment
TTC Domain Controller 72
5
SAIC (VM), TTC (Service Recovery) Yes
TTC Exchange 72
5
SAIC (VM), TTC (Application Recovery) Yes
SAIC provides VM Service infrastructure ONLY. Agency provides exclusive management of Domain Services environment. SAIC provides VM Service infrastructure ONLY. Agency provides exclusive management and recovery of Exchange Services environment. SAIC – County of Orange – MSA for IT Services Appendix 2B4 to Schedule 2B – System Classifications, Revision 1 Page 7 of 7