Mobile Solutions that drive down
distribution costs and improve customer service
Delivery Intelligence
TranSend allows users to design their own KPI dashboards for real-time views of the operation in a format that
is easy to visualise, understand and interrogate. This enables more effective management of of the delivery or
service operation by creating awareness of any issues as they arise.
Role-specific data groups and KPIs are used to generate a graphical view of relevant processes in the delivery
operation with full drill-down into detail for further investigation.
A traffic-light system is used to provide on-screen alerts that highlight exceptions that fall outside specified
tolerances. Additionally, a number of standard reports can be viewed, printed or exported for further data
manipulation.
Exception Management
Drill-down from any exception enables users to investigate and deal with the issue quickly. For example:
Which route is running late
Details of shortages
Expected late arrivals
Exact location of vehicle on map now
Timing of driver activity, such as breaks
Exceptions can be analysed by reason code. For example, analysis of reasons for Returns; Customer Bypass; Damages;
Missed stops; Failed deliveries.
Dashboards
The Executive Dashboard comprises a set of user-configurable Key Performance Indicators (KPIs).
Each user identifies the data groups relevant to themselves (depots, drivers, routes or vehicles) and can then select the
appropriate analysis for the dashboard to display.
KPI analysis includes:
OTIF (On Time In Full)
Delivery Accuracy (on-time early or late)
Excessive Time Spent at delivery points
Delivery Quality (clean, claused, rejected)
Depot Departure Analysis
Returns Analysis
Alerts relating to Customer, Route & Driver Issues
The dashboard includes a configurable control tower that allows users to create their own high level views and KPIs
in real-time:
Predictive ETAs
Using GPS tracking of the driver’s device, combined with live traffic conditions, provides delivery operators and their
customers with more accurate updates on ETAs. This is of real benefit to customers who can track their delivery right
up to the time the vehicle arrives on site.
This information also
generates alerts to any
exceptions to the planned
route and delivery time. In
the back office, the delivery
management team can
visualise the status of all
drivers, vehicles, routes and
deliveries in real time with
alerts to any deviation from
plan. Dashboard alerts
to potential issues enable
them to more pro-actively
manage any deliveries
in jeopardy and thereby
improve customer service.
Jeopardy Alerts
Delivery Jeopardy Alerts,
driven from the driver’s
device, allow delivery teams
to keep customers informed
of any issues as they
arise and better meet any
specified time-windows.
Delivery Intelligence
SMS / Email notifications
TranSend can be configured to send a
pre-delivery notification email or text to your
customers to tell them when to expect their
delivery, within a given time-window.
Benefits
Multi-level view of performance across the business, including depot level
Speed of access to relevant information
User-defined KPIs create alerts for prompt action
Improved customer service and cash flow by proactive management of delivery issues
Reduced operational costs through pro-active management of driver compliance
Measurement and management information to drive business change
Single view of entire delivery process improves supply chain efficiency
What our customers say . . .
TranSend operates in real time to provide clear and comprehensive ‘live’ information of what is happening with
each delivery and how that complies with or deviates from the plan, highlighting exceptions as they occur.
Delivery jeopardy alerts, driven from the driver’s device, allow us to keep customers informed of any issues as they
arise and better meet any specified time-windows. TPN – The Pallet Network
TranSend Solutions Ltd
Tel: +44 (0) 1642 701610
Email: [email protected]
www.transendsolutions.com
© TranSend Solutions Ltd 2015