Y O U R S TAY AT C I N C I N N AT I C H I L D R E N ’ S
A Family Guide
Table of Contents
W E L C O M E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
G E T T I N G S E T T L E D . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
• In Your Room
• Tips on What to Bring
• Meals
• Information for Patients Over Age 18
S U P P O R T F R O M F R I E N D S A N D F A M I L Y . . . . . . . . . . . . . . . .
• Visits: Guidelines for Family Presence and Visitors
• Staying in Touch: Mail, Calls, Web Updates
• Taking a Break From the Hospital
13
S A F E T Y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Patient Safety
• Medical Response Team
• Managing Pain • Concerns About Patient Safety and Quality of Care
• Security in our Buildings
• Procedures Overnight
17
P E O P L E Y O U M A Y M E E T . . . . . . . . . . . . . . . . . . . . . . . .
23
H O S P I T A L F A C I L I T I E S A N D R E S O U R C E S . . . . . . . . . . . . . . .
27
G O I N G H O M E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Discharge Planning
• What to Expect at Home
31
P A T I E N T R I G H T S A N D R E S P O N S I B I L I T I E S . . . . . . . . . . . . . .
35
C O N C O U R S E M A P A N D I M P O R T A N T N U M B E R S . . . . . . . . . . . .
38
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3
Welcome
As parents whose children have been patients at Cincinnati Children’s, we know
how difficult it is for the whole family when a child is in the hospital. We want to
reassure you, you’re in a good place.
Your child will be cared for by doctors, nurses and others who are experts in
pediatrics. The staff here is dedicated to offering the best and safest care, and to
treating each family with respect and kindness. They will do everything they can to make your stay as comfortable as possible for your family.
We encourage you to be as involved as possible in your child’s care. You know
your child best. Share information that can help the hospital staff care for your
child. Join in discussions (called rounds) when the team talks about your child’s
condition and the plan of care. Ask questions when you need more information,
and ask about your child’s care needs when you leave the hospital. Tell your child’s
nurse or doctor if something concerns you.
Cincinnati Children’s has published this helpful guide to introduce you to the
hospital. Some units also provide information about special procedures in their
area. In addition, the hospital has made a video of tips from patients, parents and
staff. Ask your nurse about the patient orientation video, or see the video online
on the Cincinnati Children’s website.
These resources will answer many of your questions, but you should always
feel free to ask for more information. The hospital welcomes your questions,
comments, compliments and suggestions for improvement.
Parents of the Family Advisory Council
5
We will supply diapers, hospital gowns, pajama bottoms and slipper sox for your child.
Your room has WIFI as well as an internet connection for your laptop computer.
• Network ID: chmc-guest
• Password: childrens
• You can borrow internet cables from the nurses’ station A bathroom with a shower is available in most patient rooms or nearby.
S ET TL ED
Most rooms have a large chair that opens into a bed. Two parents, guardians or designees may stay overnight. (See p.13 for more information.)
G E T T IN G
In Your Room
We have washing machines and dryers for families to use.
Ask your nurse where you can do laundry. Tips on What to Bring
For Your Child
If your child has a complicated medical history, you might
want to write a summary. This will help you give complete,
accurate information to the care team.
Children and teens enjoy having items from home with them in the hospital. If possible, you may want to bring:
• Comfortable daytime clothing
• Favorite nightgown, pajamas or robe
• Slippers or shoes
• Special comfort item, such as a bottle, cup, book, toy, pillowcase or blanket
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Hairbrush, hairpick, barrettes
Special photo or photo album
Favorite music
DVDs of favorite movies (rated G, PG, and PG-13)
School books and assignments
Containers for glasses, contact lenses, hearing
aids, dental retainers
For Yourself
Parents whose children have been hospitalized at Cincinnati Children’s say that the following items can help you be more comfortable during
your stay:
• Comfortable clothes and shoes
• Sweater or light jacket
• Hand lotion
• Medicines you take regularly
• Change for vending machines
• Items that help you pass time, such as books, magazines, knitting
• Cell phone, so staff can reach you when you’re off the unit
• Journal for writing notes and questions
8
We advise you to leave valuables at home. Please be sure to label personal items you bring to the
hospital. We’ll do our best to help you keep track of them. However we are not responsible for lost or stolen belongings.
Meals
Room Service Dining
We are pleased to offer room service dining for
patients, parents and guests. You’ll find a childfriendly menu in the room. Halal, Kosher and healthy
choice items are available.
• Full service: 6:30 am– 8 pm • Evening menu: 8–10 pm
• To order, call 6-FOOD (6-3663)
• The meal will be delivered within 45 minutes
Room Service Meals for Patients
You can order for your child, or the nurse will help if you’re not there.
Our Nutrition Therapy staff will check the order
to make sure it’s consistent with your doctor’s
instructions for your child’s diet. Please tell your nurse or doctor if your child has
any food allergies, or if your child needs special
formulas or food.
Some items that are a potential choking hazard are not available for children 4 years old or less.
Your nurse can give you the menu for your child. Room Service Meals for Parents and Guests
You may purchase guest dining cards and order
from the patient menu. Each card costs $5 and is good for one meal, including:
• One entrée, or soup and sandwich
• Two side orders
• One fruit or dessert
• One beverage
Cafeteria (open 24 hours)
Families also are welcome to eat in the cafeteria
(Location D-1), where you’ll find many options,
including comfort food, fresh soups, a large salad
bar, deli sandwiches, pizza, chili, and specialty
items that change daily.
Deliveries
Guest Services (Location A-1; phone: 6-5009) can provide a list of restaurants that deliver to the hospital.
You may pay by cash or credit card. A full refund is available on unused cards with receipt. Refunds
are made in the location where you purchased the card.
Where to buy dining cards:
• In person (24 hours a day): At the Location A
Welcome Center, or at the cash registers in the
cafeteria (Location D-1). • By phone: Call Guest Services at 6-5009.
Hours are Monday–Friday, 8:30 am – 6:30 pm;
weekends and holidays, noon–6 pm. Guest
Services delivers dining cards to patient
rooms two times a day.
9
Information for Patients
Over Age 18
Informed Consent and Advance Directives
Patients age 18 or older who have the ability to
make an informed decision have the right to make
their own medical treatment decisions.
You also have the right to draft an advance
directive that gives instructions for healthcare
in case you are no longer able to participate in
treatment decisions.
For more information or copies of advance directive forms:
• Admitting: 6-4207
• Social Services: 6-4711
• Talk to your nurse or doctor
Note to Parents of Adult Children
At age 18, children become legally responsible
for providing consent for all medical treatments.
However, if you or your doctor feels that your child
is not able to understand the risks and benefits
of medical treatment and cannot make informed
medical decisions, you must arrange for a legal
guardian to be appointed for that purpose.
To obtain legal guardianship for an adult child,
parents must apply to the probate court in the
county where the child lives. For more information,
please contact a lawyer or the probate court.
10
Notes
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Guidelines for Family Presence and Visitors Parents/guardians and designees are welcome 24 hours a day.
• Parents/guardians are given an armband for identification.
• Two parents/guardians or designees may stay overnight.
Other family members and friends are invited from 8:30 am to 8:30 pm.
• When you are admitted, you are asked to list approved
visitors. You may add or remove a name at any time.
• Family members and friends must stop at the Welcome
Center to get a sticker before coming to your room. • If a person comes to visit who is not on your list, the
Welcome Center will call you on the unit. If you give
permission, the name will be added to the visitor list. If
you are not present, the visitor will not be allowed on the
unit and will be instructed to contact you about being
added to the list.
FA M ILY & F R IEN D S
Note: Our intensive care, bone marrow transplant and
psychiatric units have unit-specific guidelines. Staff will
discuss any special guidelines with you.
F R O M
Family support is important to children in the hospital. Most
of our patient care units welcome and encourage parents/
guardians to stay with their child at all times. Another family
member or close friend over age 18 may stay with the child
if the parent must leave.
S U P P O RT
Visits
13
Tips for Sibling Visits
Before the visit, describe what your child may see
and hear. Show the sibling a photo of the ill child in
the hospital.
Please plan the visit with your child’s nurse. This will help you:
• Coordinate the visit with the care-giving schedule
• Check for any restrictions due to your child’s
condition
• Plan an appropriate length of time for the visit,
considering the sibling’s age and attention span,
and the patient’s condition.
Afterwards, talk about the visit. Answer questions.
Restrictions
Help keep your child free from infection. Ask all
visitors not to come if they have a fever, cold or other
sign of an illness your child could catch.
During cold and flu season (December 15 to March 15),
visitors must be healthy and over 14 years of age.
Visiting restrictions may begin earlier, continue longer
or be announced at other times of the year if there are
concerns about illness in the community. 14
Staying in Touch
Mail Children in the hospital love to get mail. Please ask family and friends to write “Patient Mail” on their letters to help our mailroom. For outgoing mail, use the mailbox in Location B, near the
Welcome Center. You can buy stamps in the Gift Shop (Location C-1).
ECards
Family and friends can send an electronic greeting
card from our website (www.cincinnatichildrens.org).
Ecards are printed and delivered three times a day,
Monday–Friday.
Calls
Family and friends outside the Cincinnati area can reach you by calling our toll-free number: 1-800-344-2462.
CarePages
You can create a free, personalized web page
to stay in touch with family and friends. Go to www.cincinnatichildrens.org/carepages and follow the simple instructions.
Taking a Break from
the Hospital
If you want to leave the hospital for a break, the
Cincinnati area has a wide range of restaurants,
shopping areas, movie theaters, sports events,
parks, museums and other interesting places to
visit. Many are within a short drive of the hospital.
The Cincinnati Zoo is just a few blocks away.
•
•
Guest Services (Location A-1) has information
about attractions and restaurants
Information and maps are available online at www.cincinnatiusa.com
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Patient safety is a top priority at Cincinnati Children’s. Here are some things you can do to help us keep your child safe:
• Tell a nurse or doctor IMMEDIATELY if you think your child is having a bad reaction to a medicine, or if
you have an urgent concern about your child’s safety. (See p.18 for information about our Medical Response Team.)
• Tell us about your child’s allergies to medicines, food or latex.
• Tell us about special formulas or food your child needs.
• Tell us if you know your child was recently exposed to a contagious disease (such as chicken pox) or has a
fever, bad cold, rash or fever blisters.
• Please allow us to choose the safest bed for your child’s age, size and needs.
S AF ETY
Patient Safety
Medicines Your Child Takes at Home
Please provide a complete record of all medicines and dosages your child takes regularly.
Also tell us about medicine, vitamins and herbal
supplements your child has taken in the last two weeks.
It is helpful if you can show us your child’s prescriptions and/or over-the-counter medications in their original bottles.
After the care provider reviews them, we’ll ask you to take
them back home. 17
Identification
Your child will be given a name bracelet. Be sure
your child wears this bracelet. Nurses will scan the
bracelet to confirm your child’s identity before giving
your child medication.
All healthcare workers wear an ID badge. Question
any caregiver who is not wearing a badge.
Ask Questions
• Ask about the benefits and risks of any medicines,
tests, treatments or blood transfusions.
• Ask about side effects of medicines or treatments.
• Ask for an explanation of test results.
• Don’t hesitate to ask to have something explained
again, or in a different manner.
• Don’t be afraid to ask for a second opinion.
• Write down your questions as you think of them.
You may be tired or stressed and forget your
question later.
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Medical Response Team
If you have an urgent medical concern about your child, talk to your doctor or nurse. If you’re still concerned, or want a second opinion, call the Medical Response Team (MRT). The team will
come to see your child within 15 minutes.
Call the MRT if you’re worried about your child’s:
Breathing or heartbeat
• Color
• Sleepiness or restlessness
• Or if you feel your child is getting sicker
•
How to call the MRT
• Dial 2-9195
• Ask for the Medical Response Team
• Tell the operator your room number
About the Medical Response Team
• The team is available 24 hours a day.
• The team includes a doctor, nurse and respiratory therapist.
• Anyone can call the MRT: parents, doctors, nurses, other caregivers.
Managing Pain
With your help, we will assess your child’s pain
regularly. Our goal is to prevent, minimize and
relieve pain as much as possible. • Tell us if you think your child is in pain.
• Ask for pain medicine when the pain begins.
(Pain medicine works better if given before the pain becomes too severe.)
• Notify your child’s nurse or doctor if you think
your child’s pain is not controlled.
Things You Can Do
• Try distracting your child with books, games,
movies, music.
• Encourage slow, deep breaths.
• Comfort your child as you would at home. Other Resources • Child life specialists offer assistance through
distraction, relaxation and other techniques. Ask your nurse or call 6-8855.
• Our Holistic Health Department offers massage
therapy and healing touch. Ask your nurse or call 6-2463.
• Your physician may consult our Pain
Management Team. Concerns about Patient
Safety and Quality of Care
If you have a concern about the quality of care or a safety issue, please speak to your child’s nurse or doctor, or to the unit manager.
Here are steps you can take if you have a concern
or grievance that cannot be immediately addressed
by your care team:
Contact Family Relations to speak to a patient advocate
• Phone: 6-4700
• Email: [email protected]
Contact the Ohio Department of Health
• Phone: 1-800-342-0553
• Email: [email protected]
Contact The Joint Commission, the organization
that accredits hospitals nationwide
• Phone: 1-800-994-6610
• Email: [email protected]
• Web: www.jointcommission.org
Medicare beneficiaries have the right to request
a review of their grievances by Ohio’s Quality
Improvement Organization. Medicare patients may
make this request through Family Relations or by
calling the Ohio Medicare Beneficiary helpline at
1-800-589-7337 or www.ohiokepro.com.
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Security in our Buildings
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No smoking No open flames No latex balloons; you may bring mylar balloons
No concealed weapons
In the intensive care units, no flowers, food or drinks in patient rooms
All electric items you bring to the hospital —
such as your laptop, hair dryer or curling iron
— must be checked for electrical safety by our
Clinical Engineering department. Your nurse will
contact Clinical Engineering for you. Procedures Overnight (8:30 pm–5:45 am) • If you arrive at the hospital after 8:30 pm, enter
through Location B. Other doors are locked.
• Elevators to the patient floors and entrances to inpatient units are locked at 8:30 pm.
• Security officers at the Welcome Centers control elevator access to the patient floors. • When you arrive on the floor, use the courtesy
phone to reach the health unit coordinator, who can admit you to the unit.
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Notes
21
Below is a list of some of the people you may meet during
your hospital stay.
Doctors
Attending Doctors
Experienced pediatric specialists who lead the team of
doctors. They supervise and teach fellows, residents and
medical students. Depending on the circumstance, your
attending doctor may be a subspecialist (concentrates in
a medical specialty), a hospitalist (specializes in general
pediatrics) or your child’s community-based primary care
physician.
M EET
M AY
You are an important part of this team. In most units,
parents/guardians are welcome to participate in bedside
rounds, if they wish. Care teams usually make rounds in the
morning. Ask your nurse when to expect the care team. This
is a good time to tell the team about your child and to ask
questions. If you cannot be there, or prefer not to be in the
room, the doctor will talk to you later about the plan of care.
Y O U
Your child will be cared for by a team of health
professionals and other hospital staff.
P E O P L E
The Care Team
Residents/Interns
Doctors who have completed medical school and are
now training in pediatrics. Residents are the doctors you
will see most often. First year residents are called interns.
All residents practice under the supervision of attending
doctors and fellows.
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Fellows Doctors who have finished residency and are
taking additional training in a subspecialty of
pediatrics. Fellows practice under the supervision
of attendings.
Charge Nurse
Oversees the nurses on the unit for a particular shift.
Nurses
Therapists
Registered Nurses (RN)
Nurses who have graduated from a college-level
nursing program and have passed a national
licensing exam. You will have a registered nurse
assigned to your child’s care 24 hours a day.
Respiratory Therapists (RT) Evaluate and treat breathing problems.
Advance Practice Nurses (APN) Nurse practitioners and clinical nurse specialists are registered nurses who have completed
graduate-level education and board certification.
They provide care in a specialty area in
collaboration with doctors. Care Manager
Advocates for and facilitates the coordination of services. 24
Clinical Director/Clinical Manager The unit leader for each patient care area.
Occupational Therapists (OT) Help children with coordination needed for fine
motor skills and daily tasks, such as writing,
feeding and brushing teeth.
Physical Therapists (PT) Help children with movements of large muscles
needed for activities such as walking, running and
jumping by working on muscle strength, endurance,
balance and coordination.
Speech Pathologists Help children with speech and communication,
feeding and swallowing.
Others You May Meet
Child Life Specialists
Provide developmentally-appropriate toys, activities
and education to help ease stress and prepare
children and families for medical procedures. Also
provide opportunities for children to play, watch
movies, and celebrate birthdays and holidays. Students
As a teaching hospital, we provide training to
students in many healthcare careers, including
medical students and nursing students. Students
are always closely supervised.
Dietitians and Diet Technicians
Coordinate the special diet and nutrition therapy
your child may need.
Health Unit Coordinators (HUC)
Help keep the unit running smoothly. They are a good source of information about the unit. Patient Care Assistants (PCA)
Perform basic care services, such as checking
temperature and blood pressure, and assisting with
feeding and bathing. Respond to call lights. PCAs
work under the supervision of nurses and doctors. Patient Escorters
Staff who are trained to transport/escort medically
stable patients from their room to locations across
the medical center for tests and procedures.
Social Workers
Available for practical and emotional support.
Can help advocate for you, and assist with finding
resources in the hospital and when you go home.
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ATMs and Bank
You’ll find ATM money machines in Location C-1, near the Welcome Center. We also have a full-service branch of US Bank in Location D-1, near the cafeteria.
Bioethics Consultation Sometimes patients, families and healthcare providers
have to make difficult choices about medical care. They
may be faced with a situation where they are uncertain
or have conflicting ideas about how to proceed. When
families and staff need help thinking through the issues
and reaching agreement about the best thing to do for the
patient, the Bioethics Committee is a resource. Families
or staff can request a bioethics consultation 24 hours a
day. The service is free.
• Bioethics consultation: 513-803-4000 (dial 3-4000 inside the hospital)
Breastfeeding/Nursing Rooms
Rooms equipped with breast pumps are available in
Location A and B. For more information, ask your nurse. FA C I L I T I E S & R E S O UR C ES
Activity Centers
We have activity centers for children, toddlers and teens.
The centers are open daily. Times are posted on the doors.
Activity centers are a place where children can have fun
and interact with other children. If your child can’t go
to the activity center, our child life specialists will provide
activities at the bedside.
• Child Life: 6-8855
HO S P I TA L
Resources
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Financial Counseling/Financial Aid
Our financial counselors can help you understand
billing and insurance processes, make a plan for
paying medical bills, and apply for financial aid, if needed.
• Financial Counselors: 6-0201
Chapel/Chaplains
The hospital chapel and multi-faith worship space
(Location A-1) and a meditation room (Location
B-1) are always open. Hospital chaplains in our
Department of Pastoral Care are available 24 hours
a day. Notices of weekly worship services are
posted in the elevators.
• Pastoral Care: 6-4376
Family Relations Our patient/family advocates are a link between you
and the hospital staff. Ask to speak with a patient/
family advocate if you have a concern or a complaint
related to your experience at Cincinnati Children’s. • Family Relations: 6-4700 or [email protected]
Family Resource Center
The Family Resource Center (Location D-2) can help
you find information about your child’s condition,
locate resources and support groups, and set up a personalized web page for family and friends.
The center has computers, a fax and a scanner
you can use. It has books for adults and children
and provides a quiet place to relax.
• Family Resource Center: 6-7606 or [email protected]
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Gift Shop The gift shop (Location C-1) offers a wide selection
of items for children and adults. The shop is run by
volunteers to benefit Cincinnati Children’s.
• Open: Monday–Friday, 10 am–6 pm Weekends, 12:30–3:30 pm
• Gift Shop: 6-4310
Guest Services
Assists families from out-of-town before and during the hospital stay. Also sells guest dining
cards and has information about area attractions
and restaurants.
• Guest Services: 6-5009 or [email protected] • Long distance: 1-888-894-1374
Health Topics
The Cincinnati Children’s website includes helpful
information on many child health issues. • Go to: www.cincinnatichildrens.org • Click on: Health Topics
Interpreter Services (Servicio de Interpretación)
A free service for families that do not speak English as their primary language.
• Interpreter Services: 6-1444
• Asistencia teléfonica en Español: 6-0799 (lunes a viernes, 8h hasta 1730h)
Parking
Our garages are free for patient families and visitors.
Have your entrance ticket stamped at a Welcome
Center so you won’t be charged when you leave. Pharmacy
Prescriptions can be filled in our pharmacy (Location
B-1). The pharmacy accepts most insurance plans.
The pharmacy opens at 9 am Monday through
Friday. Closing time and weekend hours vary.
Protective Services
Our uniformed security officers help keep our
hospital and grounds safe.
• Protective Services: 6-4204
Ronald McDonald House
The Ronald McDonald House, across the street
from the hospital, provides a home away from
home for families whose children are patients at
Cincinnati Children’s. The house has 78 rooms and
admits families on a first-come, first served basis.
Guests are asked to contribute $25 a day, but no
one is ever turned away for inability to pay.
• Ronald McDonald House: 6-7642
• Web: rmhcincinnati.org School Program
The school program gives your child the opportunity
to complete assignments and receive credit for
attending school during the hospital stay. Based
on your child’s needs, school takes place in a
classroom or at the bedside. We encourage you to bring your child’s books to the hospital.
• Hospital Teacher: 6-0571
Service Animals
Service animals, such as seeing eye dogs, are
permitted anywhere in the hospital except where
masks, gowns or gloves are worn. There is a
designated area between the research building and the north garage for walking service dogs. For more information:
• Infection Control: 6-8492
• Risk Management: 6-4707
Special Needs Resource Directory
This directory on the Cincinnati Children’s website
includes a wealth of information for caregivers of
children with developmental disabilities and other
special healthcare needs.
• Go to: www.cincinnatichildrens.org
• Click on: Health Topics
TTY
Telecommunication devices are available for
individuals with hearing or speech impairments.
Ask your nurse for help, or call 6-4900.
Video of Helpful Tips
This video includes interviews with patients,
parents and hospital staff. They provide insights
and tips that will help you and your child understand the hospital and the people you’ll meet.
• Ask your nurse about the patient orientation video
• Watch the video online: www.cincinnatichildrens.org/visit
29
We want to make your transition to home as smooth as possible. Your care team will discuss discharge plans
with you. Feel free to ask questions, such as:
• What goals does your child need to meet to wbe discharged?
• Can the team predict when you’ll be able to go home?
• What preparations will you need to make?
H O M E
G O IN G
Discharge Planning
We suggest you write down your questions as you think of them.
If your child’s hospital stay is short and uncomplicated,
planning for discharge is a simple process. If the hospital
stay is longer and more complicated, you may need to
make special arrangements. We will help you every step of the way.
• If your child needs medicine at home, you can fill
prescriptions in the hospital pharmacy, or we can fax
them to your pharmacy before you leave. • If your child needs special equipment or visits by a home
care nurse, we’ll provide a list of home care companies
approved by your insurance. We’ll work with you and
the company you choose to make sure you have the
equipment, supplies, medicines and support you need.
• We will provide training to help you feel confident that
you can go home safely and that you know how to
perform treatments or procedures your child might need at home.
31
The Day Before Discharge
What to Expect at Home
Please arrange for transportation home.
Some children show temporary behavior changes
at home, such as:
• Acting younger (bedwetting, thumb sucking,
temper tantrums)
• Changes in sleeping, eating or toileting
• Being more dependent on parents (clinging to you, or needing more help)
The Day of Discharge
Please arrange to take your child home as soon as possible after the doctor writes the discharge
order. We ask this as a courtesy to other families,
whose children may be waiting for a bed.
At discharge, you will need:
• Your picture ID, such as a driver’s license or state ID
• Clothes and shoes for your child
• Completed financial paperwork
• Infant/child car seat, if appropriate
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These are normal and temporary responses to
hospitalization. Be patient. Stay with your child as much as you can for a while. Give your child
time to return to a normal routine.
Here are some helpful activities you can do with
your child, or that older children can do themselves:
• Talk about the hospital
• Draw pictures of it
• Play hospital
• Make a scrapbook or write a journal about the hospital experience
• Read books about hospitals and doctors
Notes
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Patients and parents/guardians have the right:
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•
•
•
•
To have a family member or representative of your choice and your child’s
physician notified promptly of your child’s admission to the hospital;
To be treated considerately and respectfully regardless of your race, religion, sex,
sexual orientation, cultural background, economic status, education or illness;
To know the names of your child’s physicians and nurses and the role they play in your child’s care;
To be told by the physician, in words you can understand, about your child’s
illness, treatment and prospects for recovery;
To receive as much information as you need in order to give or refuse consent for any proposed treatment;
To have an active role in decisions about your child’s medical care, including
the development and implementation of the care plan, which shall include the
management of pain as appropriate;
To make an informed decision regarding care including, to the extent allowed by law, the refusal of care;
To privacy in medical care and treatment; this includes the right to be informed
why individuals who are not directly involved in your child’s care are present when your child is being treated or discussed and personal privacy in general;
To receive care in a safe setting, free from all forms of abuse, harassment or
corporal punishment;
To be free from restraint or seclusion used to coerce, discipline, retaliate or
for convenience; to have trained staff safely implement permitted restraint or
seclusion;
To confidential treatment of all communications and records regarding care
received at Cincinnati Children’s; to access information in the medical record in a reasonable time frame;
To be aware and informed if Cincinnati Children’s feels that legal action is
necessary to provide treatment for your child;
35
•
•
•
•
•
•
•
•
To receive a clear explanation of the outcome of any treatments or procedures
where the outcomes differ significantly from the anticipated outcomes;
To expect a response to any reasonable request for help in meeting special needs;
To request assistance with discharge planning;
To remove your child from the hospital even when the physicians advise you not to, to the extent permitted by law; if you choose to remove your child from the hospital, you will be required to sign a form that relieves Cincinnati Children’s
of responsibility for your child’s welfare;
To know about any connections between Cincinnati Children’s and other
institutions, as far as your child’s care is concerned;
To consent or refuse to participate in any research project;
To know your child’s continuing health care needs after discharge from the hospital or outpatient service;
To know the charges for services provided, to examine your medical care bills and to receive an explanation of charges.
Patients and parents/guardians have
the responsibility:
•
•
To provide, to the best of your knowledge, accurate and complete information
about all matters relating to your child’s health;
To the extent allowed by law, to both formulate advance directives and expect the
hospital staff and practitioners who provide care will comply with these directives;
36
•
•
•
•
•
•
To be considerate of other patients and staff and to encourage your child’s visitors to be considerate as well;
To pay for services provided, and/or to provide necessary information to process
insurance claims related to your child’s hospital and outpatient service bills, and to plan for payment of your child’s health care bills as soon as possible;
To discuss with a financial counselor the possibility of financial aid to help in the
payment of your child’s hospital and outpatient bills in cases of financial hardship
(contact our financial counselor at 513-636-0201);
To follow the treatment plan recommended by the practitioner and agreed upon for your child’s care;
To follow Cincinnati Children’s policies and procedures concerning patient care
and conduct;
To seek information, to the extent possible, from health care providers by
asking any questions necessary to reach an understanding of your child’s health
problem(s) and the treatment plan developed by you and the practitioner.
If you have a concern or grievance that cannot be immediately addressed by your
care team, you may contact:
• Our Family Relations Department at 513-636-4700 or [email protected]
• The Ohio Department of Health at 1-800-342-0553 or [email protected]
• The Joint Commission, the organization that accredits hospitals nationwide, at www.jointcommission.org
Medicare beneficiaries have the right to request a review of their grievances by
Ohio’s Quality Improvement Organization. Medicare patients may make this request
through Family Relations or by calling the Ohio Medicare Beneficiary helpline at
1-800-589-7337 or www.ohiokepro.com.
37
B1
Dialysis
Entrance to
Emergency
A
ERKENBRECHER AVENUE
Radiology
Staff/Service
Elevators
WIC
Enrollment
B
SE
UR
B1
Main Entrance
A
Orthopaedics
Welcome
Center
Garage
ElevatorsC O N C O U R S E
Admitting
Test Referral Center
Garage
Elevators
Dialysis
N
C
$
C
E
RS
Auditorium
WIC
Enrollment
Welcome
Center
Room
D
D Garage
N
C
O
E
RS
C1
Chapel
Entrance
to Visitor
Parking
U
Pharmacy
Admitting
Test Referral Center
Underground
Visitor Parking
Elevators
Elevators
Stairs to D2
Cafeteria
Center
Garage
ElevatorsC O N C O U R S E
Elevators
Underground
A Garage
Elevators
Visitor Parking
Main Entrance
O
Meditation
Bank
C
C
O
Nephrology/
Urology
Welcome
B
SE
CU RGarage
CON
U
Welcome
Center
Elevators
BURNET AVENUE
O
B
Gift
Shop
Elevators
Teen Health/
Adol. Med.
Staff/Service
Elevators
Emergency
Department
C1
PPC - Pediatric
Primary Care
Elevators
Entrance
Visitor
A to
Parking
Underground
Visitor Parking
O
Pharmacy
A1
Chapel
C
Meditation
Room
O
C
Welcome
Center
Elevators
C
D1
Gift
Shop
C
Elevators
$
Garage
Elevators
Underground
Visitor Parking
Auditorium
Welcome
Center
D
Elevators
Bank
BURNET AVENUE
B
CON
Emergency
Department
Emergency
Parking
PPC - Pediatric
Primary Care
Guest
Teen Health/
Services
Adol. Med.
& Family
Relations
Nephrology/
Urology
Elevators
Emergency
Parking
D Garage
Elevators
Stairs to D2
Cafeteria
Surgery &
Multi-Practice
Clinic
C2
C
Gastrointestinal
Clinic
C
D
Elevators
Garage
Elevators
D1
Elevators
Stairs
to D1
LEVEL 1
Audiology
Test Referral
Center
ENT
Edward L. Pratt
Library
Family Resource
Center
C2
Surgery &
Multi-Practice
Clinic
D2
Gastrointestinal
Clinic
C
LEVEL 2
C
D
Elevators
Endocrinology
& Diabetes Clinic,
Clinical Translational
Research Center (CTRC)Audiology
E
Test Referral
Center
Psychiatry ENT
Restroom
Family
Restroom
Edward L. Pratt
Library
Rheumatology
& Pediatric Rehab
Family Resource
Center
Elevators
Main Concourse
Stairs
to D1
Elevators
E2
Offices
E
E
Garage
Elevators
F1 F2
Garage
Elevators
Elevators
Endocrinology
& Diabetes Clinic,
Clinical Translational
Research Center (CTRC)
E
D2
Elevators
38
Offices
Psychiatry
Burnet Campus
Volunteer Services – F1
HIM - Medical Records – F2
E2
E
F1 F2
Garage
Important Phone Numbers
Inside the hospital, dial the last five numbers only.
General Information
• Toll-free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-344-2462
• Local calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4200
Admitting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4207
Billing and Financial Assistance
Billing Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4427
• Financial Counselor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-0201
•
Chaplains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4376
Child Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-8855
Environmental Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4381
Guest Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-5009
Assistance for families coming from out-of-town
Family Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4700
Advocates who are a link between you and the hospital staff
Family Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-7606
Information and resources for families
Interpreter Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-0799
Servicio de interpretación
Protective Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4204
Room Service (Food) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-3663
Ronald McDonald House . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-7642
TTY (Text Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513-636-4900
Watch a video of tips from patients, parents and staff at
www.cincinnatichildrens.org/visit
www.cincinnatichildrens.org
39
www.cincinnatichildrens.org
© 2011 CINCINNATI CHILDREN’S HOSPITAL MEDICAL CENTER
3333 BURNET
?? AVENUE, CINCINNATI OHIO 45229-3026
3457A 0711 015000
ORDER #115013