Erb and Erb Insurance Brokers is expanding our great team! Are you looking for a new opportunity? Our dedicated professionals provide best‐in‐class service and products within the insurance and financial services industry. We are a growing, progressive, and innovative firm who seeks an energetic, driven, and thoughtful individual to join our team. Our office is located in the heart of downtown Kitchener which is booming with development. We are within walking distance of coffee shops, restaurants, juice bars, gyms, yoga studio, and parks. Some of the benefits of working at Erb and Erb, in addition to competitive remuneration, include comprehensive group benefit program, education allowances and bonuses, community service days and access to an on‐staff trainer to support your skill development and professional advancement. And…you can put your suit in the back of your closet and enjoy our business casual work environment. Position: Personal Lines Account Manager As part of our Personal Insurance team your goal is to provide an exceptional service experience for clients. You will demonstrate a strong commitment to providing excellent customer service and building our brand in the communities we serve. Responsibilities/Duties:  Complete and perform home and auto insurance product transactions.  Communicate effectively and provide professional advice to clients, resulting in positive client engagement and high client satisfaction.  Contact clients to discuss their policy and coverages, point out any applicable changes, notify them of any issues, complete payment transactions, provide tailored solutions, and confirm up‐
to‐date and accurate client information.  Verify underwriting information with respect to new business, renewals, endorsements, and claims for completeness and accuracy.  Provide timely, compassionate and professional guidance to clients during the claims process.  Diligently file documents and information and ensure approved work flow processes are met.  Maintain up‐to‐date technical knowledge of home and auto insurance products and participate in training seminars.  Actively contribute to profitable growth of brokerage by offering cross‐sell and up‐sell insurance products and services based on specific customer’s needs, as well as managing referral development.  Build Erb and Erb’s brand in the community and encourage business development.  Welcome and support the implementation of change based on Erb and Erb’s commitment to continuous improvement.  Maintain and demonstrate the highest standard of business ethics and values.  Demonstrate a positive and professional relationship with staff, clients, and business contacts. 30 Queen Street North, P.O. Box 2670 Kitchener, Ontario N2H 6N2
Tel: 519.579.4270 Toll Free: 800.265.2634 24Hr. Claims 888.879.7019
Fax: 519.741.1977 Email [email protected] Web: www.erb-erb.com
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Other duties as assigned. Qualifications and experience:  College Diploma, University Degree or equivalent experience an asset.  Registered Insurance Broker of Ontario (RIBO) License in good standing, is required.  Certified Insurance Professional (CIP) or Canadian Accredited Insurance Broker (CAIB) designation is an asset.  Minimum 2 years’ experience in a customer focused role within the insurance industry.  Experience and interest in supporting clients in a digital environment is an asset.  Previous insurance sales experience is an asset.  Computer literacy. Experience with broker management systems an asset.  Excellent interpersonal and communication skills, both verbal and written, including presentation skills.  Strong customer service and troubleshooting skills with an attention to detail.  Exceptional conflict resolution, negotiation and objection handling skills.  Highly flexible, with solid interpersonal skills needed to work effectively in a diverse office environment.  Ability to deal with people sensitively, tactfully, diplomatically and professionally at all times.  Ability to work well under pressure.  Highly self‐motivated, proactive self‐starter and able to work independently.  Familiarity with insurance regulations.  Strong focus on following underwriting direction and workflows.  Diligent and accurate documentation skills.  Professional appearance and manners.  Strong work ethic and positive team attitude. Do these qualifications describe you? If you are interested in joining our dynamic team and demonstrating your exceptional abilities, please email your resume to careers@erb‐erb.com. Please include the position title within the subject line. We appreciate and thank all applicants for their interest in Erb and Erb Insurance Brokers. Only candidates selected for an interview will be contacted. We are committed to providing accommodations (for people with disabilities.) If you require an accommodation, we will work with you to support you through your application and during the interviewing and assessment process. Erb and Erb Insurance Brokers Ltd., is an equal opportunity employer and is committed to a diverse workforce. April 2016 30 Queen Street North, P.O. Box 2670 Kitchener, Ontario N2H 6N2
Tel: 519.579.4270 Toll Free: 800.265.2634 24Hr. Claims 888.879.7019
Fax: 519.741.1977 Email [email protected] Web: www.erb-erb.com