Useful Information
Reception B: Main Outpatients (1st
Floor above A&E)
Reception C: Chest Clinic (Ombersley
House)
Reception D: ENT and Audiology
(Beeden House 1st Floor)
We also offer a text message
service reminder for your
appointments. Please provide
a current mobile phone number.
Welcome to Bedford
Hospital Outpatients
Reception E: Cardiology (Beeden
House 2nd Floor)
Reception N: OMF (Ground Floor
Corridor)
Patient Liaison Service (PALS)
PALS advise and support users of the
NHS and provides information on NHS
services. PALS also listen to concerns,
suggestions, queries or complaints
about the care given and help resolve
problems quickly on behalf of NHS
users.
Tel: 01234 795814
Car Parking
Please see the Bedford Hospital
website for information on car parking
and charges.
Department Manager
Senior Sister Hayley Peacock-Jordan
Team Leaders
Sister Lindsay Wheatley (Main OPD)
Staff Nurses Deirdre Bennewith and David
Simms (ENT, Chest and Cardiology)
Dental Nurse Manager Sarah Taylor (OMF)
This leaflet offers
information about what you
can expect at your
Outpatients appointment
Date of publication: September 2015
Date for review: September 2017
© Bedford Hospital NHS Trust
What you can expect
You will be greeted by our team of
friendly reception staff. Please inform
the reception staff of any changes to:




Name
Address
GP
Home / mobile telephone number

You will be seated in the
appropriate area for clinic

Your clinic nurse / clinic support
worker will introduce themselves

You may be weighed and have
other observations taken and
recorded in your notes prior to
being seen by a doctor

Are you having trouble
remembering what was said to
you at your appointment?
We should maintain your privacy
and dignity at all times

Clinics can be delayed, so you
should expect to be kept informed
of how late the clinic may be
running
The Carer’s Lounge offers help, support
and information to carers of all ages.
Sometimes it is difficult to remember what
was said to you at clinic.
It is open from Monday to Friday from
11am until 6pm.
Please let the doctor / nurse know that you
may need help remembering what was
said.
It is located in the corridor signposted
Committee Room.
We have a reminder information sheet we
can complete for you.
Tel: 01234 355122 Ext. 5247 or 07794
005996.
Please ask for a leaflet from clinical
staff.
Refreshments
Swannery Opening Times
Monday to Friday from 7.30am to 8pm
Weekends from 9am to 5pm
You may be examined by the
clinician and certain procedures
performed as part of your
consultation

The Carer’s Lounge
We also have personal profile we can give
to you which you can then share with
others so that they know how to help you
when visiting or staying in hospital.
Le Bistro Opening Times
Monday to Thursday from 8.30am to
7.30pm
Friday from 8.30am to 4.30pm
Hospital Shop Opening Times
Monday to Friday from 7.15am to 8pm
Weekends from 2pm to 6pm
Closed on bank holidays