EUROPEAN COMMISSION
Information Society and Media Directorate-General
1.
BROADBAND INTERNET
ACCESS COST (BIAC)
Second half of 2009
Prices as at 1-15 October 2009
Contract n° 30-CE-0068969/00-12
FINAL REPORT
January, 2010
VAN DIJK – MANAGEMENT CONSULTANTS
AVENUE LOUISE 250 – BOX 14 – B-1050 BRUSSELS (BELGIUM) – WWW.BVDMC.COM
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Broadband Internet Access Cost
First Semester 2008
Table of contents
1. Introduction ........................................................................................... 8
1.1 Context of the study.............................................................................. 8
1.2 Scope and limits of the study ................................................................. 8
1.2.1 Scope of the study ....................................................................... 8
1.2.2. Limits of the study...................................................................... 9
2. Methodology for the data collection...................................................... 12
2.1. Selection of ISPs.................................................................................12
2.1.1. Criteria applied for the selection of the ISPs .............................12
2.1.2. Information sources ..................................................................12
2.1.3. Period under consideration........................................................13
2.2. Selection of the broadband offers of the ISPs .........................................13
2.2.1. Criteria applied when collecting and selecting the broadband
offers...................................................................................................13
2.2.2. Definition of bundled offers .......................................................14
2.2.3. Information sources ..................................................................15
2.2.4. Period under consideration........................................................15
2.3. Overview of the technologies included in the selected offers .....................16
2.4. Overview of the ISPs selected for each country, incl. the technologies used 18
2.5. Overview of the composition of the sample of Broadband Internet Access
offers .......................................................................................................22
2.5.1. Breakdown of the offers in the sample between incumbent
operators and new entrants ................................................................23
2.5.2. Breakdown of the offers in the sample in terms of different
technologies ........................................................................................24
2.5.3. Breakdown of the offers in the sample in categories of bundled
offers...................................................................................................25
2.5.4. Breakdown of the offers in the sample between metered and
unmetered offers.................................................................................26
3. Methodology for determining and comparing the Broadband Internet
Access Cost............................................................................................... 27
3.1. Definition of the Broadband Internet Access Cost (BIAC)..........................27
3.1.1. Non recurring charges ...............................................................27
3.1.2. Monthly recurring charges.........................................................28
3.1.3. Discounts and extra charges .....................................................29
3.2. Comparison of the Broadband Internet Access Cost .................................30
3.2.1. Uniformity in technical terms ....................................................30
3.2.2 Uniformity in financial terms ......................................................38
4. Results of the Broadband Internet Access Cost comparison for nonbundled offers .......................................................................................... 39
4.1. Offers with speed lower than or equal to 144 kbps ..................................39
4.2. Least expensive offers per country and per basket ..................................40
4.2.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ............41
4.2.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ..........50
4.2.3 Basket “1024kbps -2048kbps (incl.)”, in €/PPP (VAT incl.) .......59
4.2.4. Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) .......68
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Broadband Internet Access Cost
Second Semester 2009
4.2.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ........77
4.2.6. Basket “8192kbps-20Mbps (incl.)”, in €/PPP (VAT incl.) ..........86
4.2.7 Basket “20+Mbps”, in €/PPP (VAT incl.) ....................................95
4.3. Least expensive offer per country for each of the 7 baskets.................... 103
4.4. Median offer per technology for each of the 7 baskets ........................... 106
4.4.1. Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) ......... 107
4.4.2 Basket “512kbps-1024kbps (incl.)”,”, in €/PPP (VAT incl.)...... 108
4.4.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ...... 109
4.4.4 Basket “2048kbps-4096kbps -(incl.)”, in €/PPP (VAT incl.) ..... 110
4.4.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ...... 111
4.4.6. Basket “8192kbps-20mbps (incl.)”, in €/PPP (VAT incl.) ........ 112
4.4.7 Basket “20+Mbps”, in €/PPP (VAT incl.) .................................. 113
5. Results of the Broadband Internet Access Cost comparison for bundled
offers...................................................................................................... 114
5.1. Least expensive offer per country and per basket for bundles including
Internet access and fixed telephone service........................................... 114
5.1.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) .......... 115
5.1.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ........ 119
5.1.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ...... 124
5.1.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ...... 129
5.1.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ...... 134
5.1.6 Basket “8192kbps-20Mbps (incl.)”, in €/PPP (VAT inl.) ........... 139
5.1.7 Basket “20+Mbps”, in €/PPP (VAT incl.) .................................. 144
5.2. Least expensive offer per country and per basket for bundles including
Internet access and television service.................................................... 149
5.2.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) .......... 149
5.2.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ........ 153
5.2.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ...... 157
5.2.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ...... 161
5.2.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ...... 165
5.2.6 Basket “8192kbps-20Mbps (incl.)”, in €/PPP (VAT incl.) ......... 170
5.2.7 Basket “20+Mbps”, in €/PPP (VAT incl.) .................................. 175
5.3. Least expensive offer per country and per basket for bundles including
Internet access, fixed telephone and television service......................... 180
5.3.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) .......... 180
5.3.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ........ 184
5.3.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ...... 188
5.3.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ...... 193
5.3.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ...... 198
5.3.6 Basket “8192kbps-20Mbps (incl.)”, in €/PPP (VAT incl.) ......... 203
5.3.7 Basket “20+Mbps”, in €/PPP (VAT incl.) .................................. 208
5.4. Least expensive offer per country and per bundle type for each of the
7 baskets ................................................................................................ 213
5.4.1 Bundle “Internet Access+Tel”, in €/PPP (VAT incl.)................. 213
5.4.2 Bundle “Internet Access+TV”, in €/PPP (VAT incl.) ................. 216
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Broadband Internet Access Cost
Second Semester 2009
5.4.3 Bundle “Internet Access+Tel+TV”, in €/PPP (VAT incl.) .......... 219
5.5. Least expensive offer per country and per basket for each bundle type
............................................................................................................... 222
5.5.1 Basket “144kbps-512kbps (incl.)”, in €/PPP (VAT incl.) .......... 222
5.5.2 Basket “512kbps-1024kbps (incl.)”, in €/PPP (VAT incl.) ........ 225
5.5.3 Basket “1024kbps-2048kbps (incl.)”, in €/PPP (VAT incl.) ...... 228
5.5.4 Basket “2048kbps-4096kbps (incl.)”, in €/PPP (VAT incl.) ...... 231
5.5.5 Basket “4096kbps-8192kbps (incl.)”, in €/PPP (VAT incl.) ...... 234
5.5.6 Basket “8192kbps-20Mbps (incl.)”, in €/PPP (VAT incl.) ......... 237
5.5.7 Basket “20+Mbps”, in €/PPP (VAT incl.) .................................. 240
6. General Findings................................................................................. 243
Annexe 1: Overview of the mobile ISPs selected for each country. ........ 245
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Broadband Internet Access Cost
Second Semester 2009
List of Tables
Table 1: Overview of the ISPs selected for each country............................................................... 22
Table 2: Overview of the proportion of broadband offers provided by the Incumbent operators
compared to those provided by New entrants ............................................................................. 23
Table 3: Overview of the proportion of the different technologies in the sample of Broadband Internet
Access offers .......................................................................................................................... 24
Table 4: Overview of the proportion of the different bundles of services ......................................... 25
Table 5: Overview of the proportions of metered and unmetered offers.......................................... 26
Table 6: Definition and total portion of each basket in the total sample .......................................... 31
Table 7: Overview of the normalisation parameters for the Internet Access Service ......................... 32
Table 8: Percentage of metered and unmetered offers in each basket ............................................ 33
Table 9: Overview of the normalisation parameters for the Fixed Telephone Service ........................ 34
Table 10: Exchange rates, Euro PPP and VAT percentages ............................................................ 38
Table 11: Detailed information on least expensive offer per country (144kbps-512kbps (incl.))......... 44
Table 12: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ....... 53
Table 13: Detailed information on least expensive offer per country (1024kbps-2048kbps incl.)........ 62
Table 14: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ..... 71
Table 15: Detailed information on least expensive offer per country (4096kbps-8192kbps incl.)........ 80
Table 16: Detailed information on least expensive offer per country (8192kbps-20Mbps incl.) .......... 89
Table 17: Detailed information on least expensive offer per country (20+Mbps) .............................. 98
Table 18: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ;
"Internet + Tel" .....................................................................................................................116
Table 19: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ;
"Internet + Tel" .....................................................................................................................120
Table 20: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ;
"Internet + Tel" .....................................................................................................................125
Table 21: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ;
"Internet + Tel" .....................................................................................................................130
Table 22: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ;
"Internet + Tel" .....................................................................................................................135
Table 23: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ;
"Internet + Tel" .....................................................................................................................140
Table 24: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + Tel" ...145
Table 25: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ;
"Internet + TV" ......................................................................................................................150
Table 26: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ;
"Internet + TV" ......................................................................................................................154
Table 27: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ;
"Internet + TV" ......................................................................................................................158
Table 28: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ;
"Internet + TV" ......................................................................................................................162
Table 29: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ;
"Internet + TV" ......................................................................................................................166
Table 30: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ;
"Internet + TV" ......................................................................................................................171
Table 31: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + TV" ....176
Table 32: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................181
Table 33: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................185
5
Table 34: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................189
Table 35: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................194
Table 36: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................199
Table 37: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ;
"Internet + Tel + TV"..............................................................................................................204
Table 38: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + Tel + TV"
............................................................................................................................................209
6
Disclaimer: This report has been commissioned as an independent study to examine tariff
developments in the European Community. The Commission does not accept any
responsibility for the accuracy or completeness of the information contained herein.
The tariff information is collected by VAN DIJK MANAGEMENT CONSULTANTS from the individual operators,
and is believed to be correct as for the period between October 1st – 15th, 2009. VAN DIJK MANAGEMENT
CONSULTANTS will not accept responsibility for any decisions made on the basis of information in this
report.
The opinions expressed in this Study are those of the authors and do not necessarily reflect
the views of the European Commission.
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Broadband Internet Access Cost
Second Semester 2009
1. INTRODUCTION
This is the second part of the 2009 comparative study on the Broadband Internet Access
Costs in 27 Member States of the European Union and some other countries of reference.
It is based mainly on information collected in the period between October 1st and 15th,
2009. Where appropriate, the information for this period has been compared with the
similar information that was previously collected by VAN DIJK MANAGEMENT CONSULTANTS in
April 2007, October 2007, April 2008, October 2008 and April 2009.
1.1 CONTEXT OF THE STUDY
In June 2005, the European Commission (Directorate General for Information Services)
launched the “i2010 – A European Information Society for growth and employment”
initiative. i2010 is a policy framework laying out broadband policy guidelines for the
information society and media up to 2010.
The three main priorities of the initiative are:
1) to create a Single European Information Space, which promotes an open and
competitive internal market for information society and media services.
2) to strengthen investment in innovation and research in ICT.
3) to foster inclusion, better public services and quality of life through the use of ICT.
Under this initiative, the Commission will in particular promote high-speed and secure
broadband networks.
As data available to the Commission indicate that pricing strategies have a direct impact
on the take-up of broadband, the Commission has launched a study to provide price data
on Broadband Internet Access Costs (BIAC).
1.2 SCOPE AND LIMITS OF THE STUDY
1.2.1 SCOPE OF THE STUDY
“Broadband Internet Access” is defined as an access assuring an always-on service with
speeds in excess of 144 kbps1. This speed is measured in download terms.
The identification of the different broadband offers is limited to those intended for
residential subscribers. Business packages or offers for professional users only are not
taken into account. Note however that residential packages are also available to and used
by small and medium enterprises (SMEs) as the speeds are also satisfying the needs of
1
This definition of “Broadband Internet Access” is consistent with the definition used in the 13th
Implementation
Report
of
the
European
Commission
(cf.
http://ec.europa.eu/information_society/policy/ecomm/library/communications_reports/annualreports/13th/i
ndex_en.htm, Volume 2, p. 92). It should be noted, however, that it was observed that most often the lowest
broadband access speed equalled 256kbps. Exceptions to this rule are speeds equal to 192 kbps (2 offers in
Lithuania and 1 offer in Latvia), and speeds equal to 240 (1 offer in Bulgaria).
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Broadband Internet Access Cost
Second Semester 2009
these customers. Furthermore, the study only deals with supplies at retail level, and not at
wholesale level.
The study covers 33 countries: the 27 Member States of the EU, Norway, Iceland, Japan,
South Korea, Canada and the USA. For the USA, three different States have been selected
based on their population density: New York, California and Colorado. The two first States
have a highly developed broadband access supply, whereas Colorado’s is less developed.
1.2.2. LIMITS OF THE STUDY
It should be noted that the comparison of Broadband Internet Access Cost as presented in
this report is characterised by a number of limitations. The main limitations can be
summarised as follows:
1. The basis for the comparison is limited to a number of parameters and
characteristics.
It was observed that the cost structures for broadband access services can be very
complex2 which means that costs as well as the service itself can vary depending on a
broad set of parameters (e.g. location of the client in terms of a specific city or even
street, time of day for the consumption of additional downloadable volume, distinct
prices or speeds for local or international content, usage of the ISP of its own network
or not, etc.). Furthermore, it is difficult to include the value of qualitative
characteristics (e.g. level of protection, available webspace, etc.) in a quantitative
comparison exercise (i.e. based on the cost of the service).
2. The study is limited to a targeted coverage of 80%3 of the market.
Given the often very high number of ISPs representing the remaining 20% of the
market, it was deemed not to be feasible to cover the market fully.
3. The study presents an overview of what offers are available, not of what is
actually consumed by the customers.
As no information is available on the volumes of each offer actually sold in the sample,
no weight could be attributed to the different offers for which data is collected for the
same country. Furthermore and as a consequence, no weight other than the number of
offers available could be given to the baskets defined in paragraph 3.2.1.a.
2
3
Some ISPs provide offers for which the costs are ‘to be negotiated’ or ‘subject to deal’. As this study relies on
price information that is publicly available and confirmed by ISPs, such offers have not been taken into
account. No evidence could be found of the prices obtained in such negotiations.
For some countries (Bulgaria, the Czech Republic and Lithuania), due to a significant fragmentation of the
market, it was observed that the number of ISPs globally representing at least 80% of the overall market was
extremely high. In those cases, a few small market players were included in the sample of ISPs to ensure that
it would be as representative as possible.
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Broadband Internet Access Cost
Second Semester 2009
4. The study excludes discounts based on promotions.
Since promotions are considered to be – by definition4 - limited to specific
circumstances (e.g. limited in time), it was held that these do not provide a good
indication of the actual cost for broadband Internet access. Please note however that
some ISPs offer consecutive and repeated promotions, making these offers quasi
permanent, so it could be argued that the cost of promotions do correctly reflect the
cost of the broadband Internet access offer.
5. The normalisation of metered offers (cf. paragraph 3.2.1.b.) is based on
theoretical parameters.
As for the metered offers, no information is available on the actual consumption
(especially in terms of downloaded volumes and the average number of hours that the
Internet was accessed), theoretical normalisation parameters have been defined.
These parameters can be considered to be best estimates for the average metered
offer in a specific basket, but could not be checked against actual consumption
statistics.
This theoretical normalisation cannot always be attained because of constraints that
occur in reality; e.g. the theoretical parameters cannot be reached because of
restrictions in the form of a maximum usage (i.e. a strict maximum) in terms
of downloadable volume (e.g. in Malta, Iceland, United Kingdom, Canada and
Lithuania), and the ‘fair use principle’5.
As the minimum service level, imposed by our normalisation parameters cannot be
reached in such cases, the offers concerned have not been included in the sample and
will therefore not be taken into account when determining the least expensive or
median offer per country.
These limitations should not be confused with maximum invoice (strict maximum
amount on the monthly invoice, e.g. in Spain, Denmark, Japan, Canada and Hungary):
in this case the invoice limit does not prevent the user from obtaining the minimum
service level as defined for each basket.
6. The 7 baskets to which the offers are allocated for the comparison of the
broadband access costs group offers with considerable technical differences.
A trade-off had to be made between limiting the number of baskets to a reasonable
number and defining baskets that are suitable for all of the countries included in the
study, independent of the degree to which the broadband Internet service market is
already developed in these countries. Consequently, it can be observed that within one
basket, the cost of offers with relatively divergent speeds is compared.
7. The packages included in the study are limited to the ‘pre-defined’ packages
(in contrast to the ‘à la carte’ packages).
Several ISPs offer bundled offers ‘à la carte’, i.e. the customer can define a level of
consumption for each individual service included in the package (e.g. combination of a
4
5
As a general rule in this study, an offer is considered as a promotion when the time to subscribe to the offer
under the specific conditions mentioned, is less than 12 months or when it is aimed at a specific group of
consumers (e.g. students).
The fair use principle is used by ISPs to limit download volume of a broadband internet offer by fixing an upper
limit, considered as a reasonable monthly download capacity for private use. Once this limit is attained, the
ISP has the right to lower the speed of the internet access or charge a fee for additional downloads.
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Broadband Internet Access Cost
Second Semester 2009
volume of mobile call minutes, fixed call minutes, download speed for broadband
Internet access, number of TV-channels). Including a cost for all of these packages
would require defining multiple profiles for the additional services, which would then
need to be combined in different ways with the baskets defined for the broadband
Internet access service. This exercise is considered to be outside the scope of this
study. However, whenever pre-defined packages with different levels of service were
available, they were all considered (e.g. packages with limited or unlimited telephony
service included, with analogue or digital television service, etc.). Finally, the possibility
of obtaining simultaneously multiple single services at one ISP has not been considered
in case this was not presented as a package. This implies that possible (negotiated)
reductions that could be obtained in this case were not considered.
8. As the cost of the broadband Internet access service cannot be isolated in
case of a bundled6 offer, the cost of bundled offers are analysed globally.
‘Pre-defined’ packages, the proportion of which in the sample of offers grew steadily
from April 2007 to October 2008 and which represented more than half of the total
number of offers at the second half of 2008, decreased slightly in the period between
October 2008 and April 2009 although the number of offers that include ‘pre-defined’
packages is increasing. This change can be explained by the fact that a separate
selection of mobile ISPs and a separate collection of offers from these operators was
made in April 2009 (cf. section 2.2). This increased the proportion of non-‘pre-defined’
package offers in the sample.
In conclusion, it should be stressed that this study is not exhaustive. Consequently, it is
possible that offers less expensive than those presented in this study are available on the
market.
Also, in such a dynamic market, it is possible that some prices are out-of-date from the
day the report is published. It is therefore important to keep the date of the data collection
in mind when making use of the data.
6
The offers in the BIAC study include both “Internet Access only offers” (or “non-bundled offers”) and “bundled
offers” (i.e. including services other than Internet Access). The name “unbundled offers” will not be used as
this refers to broadband access provided by alternative operators by means of (wholesale) LLU access. The
wholesale products based on which the retail broadband internet access service is offered are not relevant for
the BIAC study.
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Broadband Internet Access Cost
Second Semester 2009
2. METHODOLOGY FOR THE DATA COLLECTION
The data collection for the Broadband Internet Access Costs comparison exercise requires
first a selection of ISPs per country. After that, detailed information can be collected for
each of the individual relevant offers of the selected ISPs.
The following sections present the approach for the selection of the ISPs and the offers.
Furthermore, an overview of the selected ISPs and the technologies offered by these ISPs
are presented, as well as an indication of the high level composition of the offers in our
sample.
This report, which handles mainly data collected in October 2009, related in fact to the
sixth data collection exercise. Comparable data as presented below had previously been
collected in April 2007, October 2007, April 2008, October 2008 and April 2009. These five
databases have also been taken into account while carrying out the Broadband Internet
Access Cost study for October 2009.
2.1. SELECTION OF ISPS
2.1.1. CRITERIA APPLIED FOR THE SELECTION OF THE ISPS
For each of the 33 countries, the top Broadband Internet Services Providers, ranked by
number of subscribers, have been identified, and the largest ISPs representing globally at
least 80% of the overall national market were selected. These ISPs are presented in
section 2.4. In case a new ISP has appeared in the list of October 2009 (compared with
the database for April 2009), this one is indicated with an asterisk. Even though the ISPs
in the sample are dynamic in terms of offered services and prices, we could observe that
out of the 147 ISPs that make up the sample in October 2009 only thirteen are new.
Furthermore, thirteen ISPs included in the sample of April 2009 are no longer considered.
For some countries, due to a significant fragmentation of the market, it was observed that
the number of ISPs globally representing at least 80% of the overall market was extremely
high (e.g. Bulgaria, the Czech Republic and Lithuania). In those cases, a few small market
players were included in the sample of ISPs to ensure that it would be as representative as
possible.
Finally, for the second time in October 2009, a selection of mobile ISPs was also added.
More precisely, all mobile network operators, irrespective of their share in the global
telecom and broadband market, were taken into account. As the offers from these ISPs
are only used to provide a global indicator of the evolution of broadband services offered
via mobile technologies and not for the comparison of the Broadband Internet Access Cost
(BIAC), they have been listed separately. The list of mobile ISPs taken into account for
each country is available in Annex 1.
2.1.2. INFORMATION SOURCES
Information coming from a number of sources has been analysed and cross-checked for
defining the sample of ISPs per country. For most of the countries, information on the
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Broadband Internet Access Cost
Second Semester 2009
market shares per ISP, or on the list of ISPs representing globally over 80% of the total
market, was obtained directly from the National Regulatory Authority (NRA). For other
countries, information was found and cross-checked in various publications and databases
regarding broadband statistics.
The Excel tool accompanying this report and provided to the Commission contains detailed
information for each country on the sources used for the selection of the ISPs. Given the
fact that the use of more general publications or databases indicates that not all required
information could be obtained from a number of NRAs, it was decided more appropriate to
consider the individual sources per country as confidential for this report.
The list of mobile ISPs was compiled based on the list of mobile network operators as
indicated by the NRAs and was cross-checked with a number of additional sources.
2.1.3. PERIOD UNDER CONSIDERATION
The most recent information on the market shares per ISP has been requested and
searched for systematically. In practice, all data concerning the market shares essentially
relates to the first semester of 2009.
2.2. SELECTION OF THE BROADBAND OFFERS OF THE ISPS
2.2.1. CRITERIA APPLIED WHEN COLLECTING AND SELECTING THE
BROADBAND OFFERS
For all ISPs selected and presented in section 2.4, information was collected for all their
broadband offers available to residential subscribers, independent of whether they are:
-
-
Non-bundled or bundled with other services (the categories of bundles considered
are: Internet Access + Fixed Telephony; Internet Access + Television; Internet
Access + Fixed Telephony + Television);
Unmetered or time-metered / volume-metered (cf. subsection 2.5.4);
Based on xDSL, Cable or any other technology (cf. section 2.3).
It was observed that ISPs in some countries also consider a connection with a speed of
128 kbps as a broadband offer. Information on these offers was also collected, but is
excluded from the baskets used for the comparison analysis (cf. paragraph 3.2.1.a). A
brief analysis of these offers is presented in section 4.1.
Furthermore some countries (e.g. Lithuania) have offers of which the prices are based on
negotiations. These offers have not been taken into account as these negotiations are not
a good basis for cost comparison.
In total, data on 3,209 offers was collected for October 2009 (i.e. resp. 85, 699, 1379,
1633 and 1969 more offers than in April 2009, October 2008, April 2008, October 2007
and April 2007) which shows that the market is very dynamic. Ten of all collected offers
have speeds up to 144 kbps (cf. paragraph 3.2.1.a). Twenty-two of all collected offers
could not offer the assumed minimum service level because of the system of maximum
invoice or maximum usage (cf. page 7). Four offers were negotiable on the price and five
offers had no price information. For one offer, no speed information could be obtained.
Consequently, the comparison analysis relates to 3,088 offers.
13
Broadband Internet Access Cost
Second Semester 2009
2.2.2. DEFINITION OF BUNDLED OFFERS
In the 2007 databases, no explicit definition for bundled offers was included in the BIAC
study.7 As for the 2008 and 2009 reports, because the comparison methodology has been
extended to include bundled offers, a more detailed definition of what can be considered
as being a bundled offer is provided.
A bundled offer was previously defined by the European Commission as ‘a product where
operators offer a variety of services for a single overall price, provided through different
platforms for the benefit of consumers’.8 The following paragraphs comment on how this
definition has been narrowed or broadened to determine the bundled offers that fall within
the scope of the BIAC study.
Criterion 1: The offer contains a variety of services
Regarding the variety of services included in the bundled offer, three categories of bundles
are distinguished in the BIAC study. These are:
− Internet Access + Fixed Telephony;
− Internet Access + Television;
− Internet Access + Fixed Telephony + Television.
These three categories are the only ones that both include Internet Services and are
bought by more than 2% of all households of the EU27.9 Consequently, no other
categories of bundles – especially those that include mobile telephone services – were
included (e.g. Internet Access + Mobile Telephony or Internet Access + Fixed Telephony +
Television + Mobile Telephony).
Two additional arguments for not including bundles with Mobile Telephony are:
− the observation that Mobile Telephony is most often offered as an additional
option in a bundle that is also offered without this Mobile Telephony service;
− the tariff structures of this option are very comparable with the ‘stand alone’
rates for Mobile Telephony services, which implies that they distinguish
between e.g. calls during different time periods, on-net calls, off-net calls,
SMS tariffs, etc. and makes it very difficult to derive a normalised total
charge per month.
In conclusion, the categories of bundles were limited to the three most important ones and
no specific costs were collected for bundles including mobile services. In the data collected
for the retained categories of bundles, a parameter was nonetheless included to indicate
those bundles for which it is possible to add Mobile Telephony as an option.
7
8
9
The only description was limited to ‘packages containing multiple services’. In addition, a distinction has been
made between ‘pre-defined’ packages and ‘à la carte’ packages with the latter being defined as offers for
which ‘the customer can define a level of consumption for each individual service included in the package
(e.g. combination of a volume of mobile call minutes, fixed call minutes, download speed for broadband
Internet access, number of TV-channels)’.
Cf. 12th Implementation Report of the European Commission (cf. http://ec.europa.eu/information_society/
policy/ecomm /implementation_ enforcement/ annualreports/12threport/index_en.htm).
Cf.
E-communications
Household
Survey
Special
Eurobarometer,
European
Commission.
http://ec.europa.eu/information_society/policy/ecomm/doc/library/ext_studies/household_07/eb68_2infsoeco
mm_full.pdf (June 2008)
14
Broadband Internet Access Cost
Second Semester 2009
Criterion 2: The cost of the offer equals a single overall price
It was observed that the tariff structures of packages containing multiple services can be
very complex and are not necessary ‘flat’.10 So even if the consumer is receiving one
single invoice at the end of a period (e.g. per month), the amount due will not necessarily
always be the same.
As for the BIAC 2008 and 2009 study, the approach was taken that packages containing
multiple services – even if some of the services have ‘metered’ charging – are perceived
as a bundle by the consumer and therefore need to be included in the sample of the
selected offers. This implies that a rather large interpretation is given to the abovementioned definition in the Implementation Report. More precisely, all packages of
multiple services grouped into one invoice are considered bundled offers, independent of
whether they are fully or partially metered (for the Internet Service included) or limited
(for the other services included in the bundle). The only exceptions are the offers that are
fully ‘à la carte’; i.e. an offer that enables the customer to define the level of consumption
of the individual services included in the package.
Criterion 3: The services are provided through different platforms
Depending on what is exactly meant by ‘a platform’, it was assumed as for the BIAC 2008
study that different services in one bundle could be offered by the same platform. An
example is the combination of an xDSL Internet Access with VoIP Fixed Telephony
services. Again, this implies that the definition previously given to 'bundled offers' by the
European Commission was interpreted broadly.
2.2.3. INFORMATION SOURCES
The data required for the BIAC comparison have been collected from primary sources (i.e.
the ISPs), mainly via the information that is published on their websites. In addition, ISPs
were contacted directly by telephone or e-mail in cases where further clarification
regarding the published information was needed.
2.2.4. PERIOD UNDER CONSIDERATION
The financial and technical parameters for all of the selected broadband offers in this
second part of the report were collected in the period between October 1st and October
15th, 2009 and compared with the information in the 2007 database (data collected in the
period between April 1st and April 15th 2007 and between October 1st and October 15th
2007), the information in the 2008 database (data collected in the period between April 1st
and April 15th 2008 and between October 1st and October 15th 2008) and the information
in the database of the first semester of 2009 (data collected in the period between April 1st
and April 15th 2009).
10
‘Flat costs’ are not a function of a specific volume of a service.
15
Broadband Internet Access Cost
Second Semester 2009
2.3. OVERVIEW OF THE TECHNOLOGIES INCLUDED IN THE SELECTED
OFFERS
In the sample of selected offers several technologies for Internet data transmission can be
observed.
‘xDSL’ stands for digital subscriber line and represents a family of technologies that
provide digital data transmission over the wires of a local telephone network (e.g. ADSL,
ADSL2+, SHDSL, …). xDSL technologies allow for a download speed of up to 24 Mbits
(ADSL2+) and an upload speed of up to 1 Mbit for asymmetrical DSL, and somewhat
higher for symmetric offers (SHDSL). For a number of ISPs, the criteria of speed has
permitted the distinction of networks to be made where fibre is used for the main routes
only and the FTTx networks (see definition below) which allow for higher speeds. Due to
the technology used by VDSL and VDSL2, and the thereby increased speeds offered, these
technologies were classified under FTTx.
‘Cable Internet’ works by using TV channel space for data transmission, with certain
channels used for downstream transmission, and other channels for upstream
transmission. The recent development of new technologies has permitted cable internet to
attain speeds comparable to FTTx, in particular thanks to the use of Docsis 3.0 decoders.
Download speeds of up to 200 Mbits and upload speeds of up to 100 Mbits can be obtained
thanks to this new standard.
‘Satellite Internet’ uses a satellite in geostationary orbit to relay data from the ISP to its
customers. Speeds provided are usually lower than offers based on the other technologies.
‘FTTx’, groups Fibre to the Home (FTTH), Fibre to the Building (FTTB), Fibre to the Cabinet
(FTTC), … and is defined as a telecommunications architecture in which data transmission
is provided over optical fibre cables extending from the telecommunications operator’s
switching equipment to (at least) the boundary of the home living space or business office
space, cabinet, ... In the case of FTTC, VDSL or VDSL2 is often used for the remaining
distance between the cabinet and the home. Some of the FTTx offers in the sample are
based on an architecture using Local Area Network (LAN) or metropolitan Access Network
(MAN) techniques (e.g. LAN in Bulgaria and MAN in Korea). FTTx offers are characterised
by much higher up and download speeds, and in a number of cases, symmetrical speeds.
Among the offers collected, upload speeds vary usually between 2 Mbits and 60 Mbits, and
download speeds between 2Mbits and 80 Mbits, though both lower and higher speeds were
also observed.
‘Plug & Play’ can be used with technologies like WiMAX and 3G. With the exception of
‘WiMAX at home’11 these technologies are characterised by the fact that the broadband
Internet access is not limited to a specific location, as opposed to where the Internet
access is provided through a telephone line, cable or fibre. The name of the category ‘Plug
& Play’ refers to the ability of a computer system to configure automatically expansion
boards and other devices. The user should be able to plug in a device and run it. As it was
observed that the Mobile Broadband Internet Access (MBIAC) offers have technical
characteristics that are quite different from the other technologies,12 a sub-category
‘(Mobile) Plug & Play’ was created. In the October 2009 database (as was the case for the
April and the October 2008 database, and the April 2009 database), the MBIAC offers have
been identified and isolated. They will not be taken into account in the comparison of the
Broadband Internet Access Cost based on the 7 baskets (cf. paragraph 3.2.1.a). The
11
12
A specific offer, whereby a modem is fixed at the outside of the customer’s premises.
It was mainly observed that the downloadable volume is lower and not related to the download speeds as
presented in the definition of the baskets in paragraph 3.2.1.a.
16
Broadband Internet Access Cost
Second Semester 2009
relevance of a further analysis of the ‘(Mobile) Plug & Play’ offers will be further evaluated
based on the evolutions observed in the market. This also explains why since April 2009,
an additional collection of mobile ISPs was included. Common download speeds observed
for Plug&Play offers are up to 8 Mbits for home internet and of 3.6 or 7.2 Mbits for mobile
internet.
It can also be noted that the same ISP sometimes offers broadband based on different
technologies. A detailed overview of what technologies are offered by which ISPs can be
found below in section 2.4.
17
Broadband Internet Access Cost
Second Semester 2009
2.4. OVERVIEW OF THE ISPS SELECTED FOR EACH COUNTRY, INCL. THE
TECHNOLOGIES USED
The selected ISPs, for which the cost of the offers is compared in chapter 3, have been
sorted alphabetically and according to their status on the market, i.e. incumbent13 or new
entrant. As stated previously, information on the number of offers provided by mobile ISPs
was also collected in October 2009 as was the case in April 2009. However, since the cost
of these offers is not considered when comparing the Broadband Internet Access Cost
(BIAC), they have been listed separately in Annex 1.
ISP
Country
Telecom Austria
Austria
Belgium
Incumbent
xDSL and FTTx
New Entrant
xDSL
UPC Austria
New Entrant
Cable and xDSL
Belgacom
Telenet
Cyprus
13
Incumbent
xDSL
New Entrant
Cable
Incumbent
FTTx
New Entrant
Cable and FTTx
Eurocom Cable
New Entrant
Cable and FTTx
For Craft
New Entrant
FTTx
Internet Group
New Entrant
FTTx
Megalan Network
New Entrant
FTTx
Networx
New Entrant
Cable and Plug & Play
Powernet
New Entrant
FTTx and Plug & Play
Spectrum Net
New Entrant
FTTx
Speedy Net *
New Entrant
FTTx
Bell Canada
Incumbent
FTTx
Shaw Communications
Incumbent
Cable
Videotron
Incumbent
Cable
Cable Tel
Canada
Technology
Tele2 Austria
Vivacom (BTC)
Bulgaria
Status
Rogers Communications
New Entrant
Cable
Telus
New Entrant
xDSL and FTTx
Cytanet
Otenet Telecommunications
Incumbent
xDSL
New Entrant
xDSL
Incumbents are defined as the organisations enjoying special and exclusive rights or de facto monopoly for
provision of voice telephony services before liberalisation, regardless of the role played in the provision of
access by means of technologies alternative to the PSTN.
18
Broadband Internet Access Cost
Second Semester 2009
Telefónica O2
Czech Republic
Incumbent
xDSL
Ceské Radiokomunikace
New Entrant
xDSL and Plug & Play
GTS Novera
New Entrant
xDSL
RIO media *
New Entrant
FTTx
UPC Ceská republika
New Entrant
Cable
VOLNY + Dial Telecom
New Entrant
xDSL
TDC
Denmark
Incumbent
xDSL
Dansk Kabel TV
New Entrant
Cable
Fullrate
New Entrant
xDSL
Telenor Denmark (Cibercity
and Sonofon)
New Entant
xDSL and FTTx
Telia-Stofa
New Entrant
Cable
You see *
New Entrant
Cable
Incumbent
xDSL and Plug & Play
Elion
Estonia
Finland
Starman
New Entrant
Cable
STV
New Entrant
Cable and FTTx
Elisa
Incumbent
Cable, and xDSL
Sonera
Incumbent
Cable, xDSL and FTTx
DNA group
New Entrant
Cable, xDSL and Plug & Play
Finnet group
New Entrant
xDSL
Incumbent
xDSL and FTTx
Orange France
France
Free
New Entrant
xDSL and FTTx
NeufCegetel (SFR)
New Entrant
xDSL and FTTx
Incumbent
xDSL and Satellite
Deutsche Telecom
Germany
HanseNet (Alice)
New Entrant
xDSL
United Internet
New Entrant
xDSL
Vodafone (Arcor)
New Entrant
xDSL
OTE
Greece
Incumbent
xDSL and Satellite
Forthnet *
New Entrant
xDSL
Tellas *
New Entrant
xDSL
Magyar Telekom
Hungary
Iceland
Ireland
Incumbent
Cable, xDSL and FTTx
Digi *
New Entrant
Cable and FTTx
EnterNet
New Entrant
xDSL
Externet
New Entrant
xDSL
Fibernet *
New Entrant
Cable and FTTx
GTS-Datanet
New Entrant
xDSL
Invitel
New Entrant
xDSL
UPC Hungary
New Entrant
Cable
Incumbent
xDSL
New Entrant
xDSL and FTTx
Incumbent
xDSL
Siminn
Vodafone
Eircom
19
Broadband Internet Access Cost
Second Semester 2009
AccessTelecom
New Entrant
BT Ireland
New Entrant
xDSL
UPC Ireland
New Entrant
Cable
Incumbent
xDSL
Fastweb
New Entrant
xDSL and FTTx
Libero
New Entrant
xDSL
Incumbent
xDSL and FTTx
Incumbent
xDSL, FTTx and Plug & Play
Telecom Italia
Italy
NTT East
Japan
NTT West
Jupiter Telecommunications
New Entrant
FTTx
Yahoo Japan
New Entrant
xDSL and FTTx
Incumbent
xDSL, FTTx and Satellite
LG Powercomm
New Entrant
Cable, xDSL and FTTx
SK broadband
New Entrant
xDSL and FTTx
Korea Telecom
Korea
Lattelecom
Latvia
Incumbent
xDSL, FTTx and Plug & Play
Balticom
New Entrant
Cable, FTTx and Plug & Play
Baltinet Data *
New Entrant
Cable and FTTx
Baltkom TV
New Entrant
Cable
Dautkom TV *
New Entrant
Cable, FTTx and Plug & Play
Izzi
New Entrant
Cable
Livas Net
New Entrant
Cable
MFL Serviss
New Entrant
FTTx and Plug & Play
OSTKOM
New Entrant
Cable
PRONETS
New Entrant
FTTx
Incumbent
xDSL and FTTx
Balticum TV
New Entrant
Cable, FTTx and Plug & PLay
Bite Lietuva *
New Entrant
Plug & Play
Dokeda
New Entrant
FTTx
Lietuvos radijo ir televizijos
centras
New Entrant
Plug & Play
Mikrovisata
New Entrant
FTTx and Plug & Play
Penkiu kontinetu komunikacijos
centras
New Entrant
FTTx
Telerena
New Entrant
Cable, FTTx and Plug & Play
Vinita
New Entrant
Cable
Incumbent
xDSL
Teo LT
Lithuania
P&T Lux
Luxembourg
Malta
Numericable
New Entrant
xDSL
Tango fixed (Tele2)
New Entrant
xDSL
Incumbent
xDSL and Plug & Play
New Entrant
Cable
GO
Melita
KPN
The Netherlands
Cable and Plug & Play
Tele2 Nederland
Incumbent
xDSL
New Entrant
xDSL and FTTx
UPC Nederland
New Entrant
Cable
Ziggo
New Entrant
Cable
20
Broadband Internet Access Cost
Second Semester 2009
Telenor
Norway
Incumbent
New Entrant
xDSL
NextGenTel
New Entrant
xDSL and Plug & Play
Ventelo
New Entrant
xDSL
TP sa
Incumbent
xDSL
New Entrant
Cable
Multimedia Polska
New Entrant
xDSL and Plug & Play
Netia
New Entrant
xDSL
UPC Polska
New Entrant
Cable
Vectra
New Entrant
Cable
Aster Group
Poland
PT Comunicações
Portugal
Incumbent
xDSL, FTTx and Satellite
Sonaecom (Clix)
New Entrant
xDSL and FTTx
ZON /TV Cabo
New Entrant
Cable
Romtelecom
Romania
Slovakia
Incumbent
xDSL
NewCom Telecommunicatii
New Entrant
Cable
RCS & RDS
New Entrant
Cable and FTTx
UPC Romania
New Entrant
Cable
Incumbent
xDSL and FTTx
New Entrant
Cable
Slovak Telecom (T-COM)
UPC Slovakia
Telekom Slovenije
Incumbent
xDSL and FTTx
New Entrant
Cable, xDSL and FTTx
T-2
New Entrant
xDSL and FTTx
Tus Telekom
New Entrant
xDSL
UPC Telemach
New Entrant
Cable
Amis
Slovenia
Telefonica
Spain
Incumbent
xDSL and FTTx
ONO
New Entrant
Cable
Orange Spain
New Entrant
xDSL
Incumbent
xDSL and FTTx
Telia Sonera
Sweden
ComHem
New Entrant
Cable
Tele2 Sverige *
New Entrant
Cable, xDSL and FTTx
Telenor Sverige *
New Entrant
xDSL and FTTx
Incumbent
xDSL
BT
The United Kingdom
xDSL, FTTx and Plug & Play
Get
BSkyB
New Entrant
xDSL
TalkTalk/AOL
New Entrant
xDSL
Tiscali UK14
New Entrant
xDSL
Virgin Media
New Entrant
FTTx
Incumbent
xDSL
USA
USA
14
AT&T
Tiscali UK was acquired by Carphone Warehouse in June 2009.
21
Broadband Internet Access Cost
Second Semester 2009
Verizon
State of California
State of Colorado
State of New York
Incumbent
xDSL and FTTx
Bright House
New Entrant
Cable
Cablevision
New Entrant
FTTx
Comcast
New Entrant
FTTx
Cox Communications
New Entrant
FTTx
Qwest
New Entrant
xDSL
Time Warner Cable
New Entrant
Cable and FTTx
AT&T
Incumbent
xDSL
Verizon
Incumbent
xDSL and FTTx
Bright House
New Entrant
Cable
Cox Communications
New Entrant
FTTx
AT&T
Incumbent
xDSL
Verizon
Incumbent
xDSL and FTTx
Qwest
New Entrant
xDSL
AT&T
Incumbent
xDSL
Verizon
Incumbent
xDSL and FTTx
New Entrant
FTTx
Cablevision
Table 1: Overview of the ISPs selected for each country
Compared to the sample of ISPs analysed in the report of April 2009, there are thirteen
new ISPs (indicated with asterisk) in this report (October 2009), while thirteen ISPs of the
sample of April 2009 have been excluded from the current comparison. Since October
2008, for all countries, information has been collected for at least two ISPs even if the first
one has a market share greater than 80%. Concerning the number of ISPs that represents
the 80% national market share, it has been remarked that this number is usually higher in
Eastern European countries (more than 5 ISPs for each country except Estonia, Romania
and Slovakia) than in Western European ones (3 or 4 ISPs on average).
2.5. OVERVIEW OF THE COMPOSITION OF THE SAMPLE OF BROADBAND
INTERNET ACCESS OFFERS
The following subsections present some general comments on the composition of the
global sample of broadband Internet access offers as selected based on the criteria
outlined in section 2.2. The percentage of offers in the sample is based on the number of
offers available to the general public, but neither the actual uptake of the offers nor the
individual market shares of the ISPs are accounted for.
The breakdowns of offers of this study (October 1st-15th 2009) have been placed next to
the percentages based on the information from the 2007 database for April 1st-15th 2007
and October 1st-15th 2007, and the 2008 database for April 1st – 15th 2008, October 1st15th 2008 and the 2009 database for April 1st – 15th 2009. This way some trends can be
distilled.
22
Broadband Internet Access Cost
Second Semester 2009
2.5.1. BREAKDOWN OF THE OFFERS IN THE SAMPLE BETWEEN INCUMBENT
OPERATORS AND NEW ENTRANTS
The first graph outlines the proportion of offers that are presented by the incumbents as
against the percentage of offers from new entrants.
3200
+2.0%
2800
Incumbent operators
# offers in sample
2400
New entrants
+34.2%
65.9%
66.4%
2000
+22.8%
61.5%
1600
+30.2%
1200
800
+21.8%
69.4%
+4.0%
62.7%
+8.6%
63.9%
+75.-%
-3.5%
+28.3%
400
36.1%
37.3%
30.6%
October 2007
(n = 1522)
April 2008
(n = 1790)
38.5%
33.6%
34.1%
October 2008
(n = 2484)
April 2009
(n = 3088)
October 2009
(n = 3172)
0
April 2007
(n = 1226)
Table 2: Overview of the proportion of broadband offers provided by the Incumbent operators compared to those
provided by New entrants
It can be noted that the proportion of incumbent offers in the whole sample slightly
increased in October 2009, compared to April 2009. Indeed, the number of incumbent
offers increased in the October 2009 sample. However, the rise in the number of offers of
the incumbents is weaker than in April 2009 (+ 4.0 %).
Overall, the number of offers has increased by 2.7%. Although the size of the sample is
still growing, the increase in the number of offers observed between April and October
2009 is not as sharp as that observed between for the previous periods.
This list of incumbent operators and new entrants selected for each country can be found
in section 2.4.
23
Broadband Internet Access Cost
Second Semester 2009
2.5.2. BREAKDOWN OF THE OFFERS IN THE SAMPLE IN TERMS OF DIFFERENT
TECHNOLOGIES
The graph below presents a breakdown of the offers in terms of different technologies:
0.3%
0.3%
3200
15.2%
2800
0.8%
# offers in sample
2400
7.9%
2.6%
3.2%
2.9%
26.2%
1.3%
2000
1.-%
1600
1200
19.3%
0.3%
3.4%
22.2%
2.-%
1.8%
4.7%
12.7%
21.1%
8.8%
22.-%
19.1%
24.7%
45.4%
33.8%
30.5%
October 2008
(n = 2484)
April 2009
(n = 3088)
October 2009
(n = 3172)
30.2%
21.8%
5.-%
24.6%
800
400
69.2%
63.7%
52.-%
April 2007
(n = 1226)
October 2007
(n = 1522)
April 2008
(n = 1790)
0
xDSL
Cable
FTTx
Plug & Play
Plug & Play (mobile)
Satellite
Table 3: Overview of the proportion of the different technologies in the sample of Broadband Internet Access
offers
The decline in the proportion of xDSL offers, already observed between 2007 and April
2009, can still be observed in the current sample. This evolution favours the offers using
cable (+32.5%) and, more moderately, FTTx (+9.1%), most probably boosted by the
developments in fibre networks, in particular FTTC, FTTB and FTTH, and the new
technologies in modems for cable internet, both allowing for much higher speeds (see
section 2.3). The number of mobile Plug & Play offers collected decreased in October 2009.
As these offers are not analysed further in the rest of the chapters of the report, the focus
of the data collection was set more particularly on the new technology developments seen
in cable and FTTx internet offers.
A description of the different technologies included in the sample can be found in section
2.3.
24
Broadband Internet Access Cost
Second Semester 2009
2.5.3. BREAKDOWN OF THE OFFERS IN THE SAMPLE IN CATEGORIES OF
BUNDLED OFFERS
Finally, the following proportions of bundled and non-bundled offers were observed in the
sample:
3200
13.7%
2800
18.8%
8.8%
# offers in sample
2400
9.5%
2000
8.2%
1600
7.6% 6.1%
400
16.1%
24.-%
24.1%
7.9%
24.7%
24.6%
6.8%
7.2%
1200
800
9.3%
14.2%
20.4%
19.3%
15.2%
2.-%
21.9%
64.3%
51.1%
October 2007
(n = 1522)
April 2008
(n = 1790)
64.4%
44.4%
33.6%
October 2008
(n = 2484)
April 2009
(n = 3088)
32.2%
0
April 2007
(n = 1226)
Internet Access
Internet Access – Plug & Play (mobile)
Internet Access + TV
Internet Access + Telephone + TV
October 2009
(n = 3172)
Internet Access + Telephone
Table 4: Overview of the proportion of the different bundles of services
The same trend was observable in October 2009 as had been observed in April 2009 and
October 2008: the proportion of internet access only offers (excl. Plug & Play (mobile)) is
still decreasing, reaching 32.2% of the sample in October 2009 compared to 33.6% in
April 2009, 44.4% in October 2008 and 51.1% in April 2008.
Within the bundle market, Internet Access + Telephone offers are still predominant
(24.6%) but remain, more or less, at the same proportional level of importance as in April
2009 and 2008. Bundles comprising Internet Access and Television represent the smallest
share (+9.3 %) but have registered a small increase compared to April 2009, both at
relative level (from 8.8% in April 2009 to 9.3% in October 2009) and in absolute figures
(+8.9%). Triple play offers in the sample have become more important in absolute figures
(595 offers in October 2009 compared to 422 in April 2009, 353 offers in October 2008
and 289 in April 2008) and are at their highest level since April 2007 (18.8%).
More than half of all broadband Internet access packages in the sample contain multiple
services. Therefore, it was deemed appropriate to include them in a specific cost
comparison exercise (cf. Chapter 5).
25
Broadband Internet Access Cost
Second Semester 2009
2.5.4. BREAKDOWN OF THE OFFERS IN THE SAMPLE BETWEEN METERED AND
UNMETERED OFFERS
Metered offers are those with limited use in terms of the number of hours per month
during which access to the Internet is provided (i.e. time-metered) or of downloadable
volume (i.e. volume-metered). Unmetered offers are those without usage limits. The
unmetered offers represent the large majority of offers selected in the sample.
3200
-5.3%
2800
+41.7%
25.3%
27.4%
# offers in sample
2400
+74.6%
2000
24.-%
+5.8%
-13.-%
1600
+52.3%
1200
400
+18.8%
25.8%
21.-%
800
74.7%
+30.3%
72.6%
+28.3%
+16.6%
79.-%
19.1%
76.-%
80.9%
74.2%
0
April 2007
(n = 1226)
October 2007
(n = 1522)
April 2008
(n = 1790)
Unmetered
October 2008
(n = 2484)
April 2009
(n = 3088)
April 2009
(n = 3172)
Metered
Table 5: Overview of the proportions of metered and unmetered offers
Proportionally there are still fewer metered offers than unmetered offers in the selected
sample of October 2009, as in the samples of the previous periods; their absolute number
and proportion have however decreased compared to April 2009.
Countries with large numbers of metered offers are: Belgium, Canada, Hungary, Iceland,
Ireland and the UK.
26
Broadband Internet Access Cost
Second Semester 2009
3. METHODOLOGY FOR DETERMINING AND COMPARING
THE BROADBAND INTERNET ACCESS COST
The following sections outline the methodology that has been applied for determining and
comparing the Broadband Internet Access Cost of the selected offers (i.e. excluding Plug &
Play (mobile) offers).
3.1. DEFINITION OF THE BROADBAND INTERNET ACCESS COST (BIAC)
The Broadband Internet Access Cost has been defined as the total monthly charges of the
broadband offer, composed of:
− one-time non-recurring charges;
− monthly recurring charges.
This definition applies to both bundled and non-bundled offers.
3.1.1. NON RECURRING CHARGES
The non-recurring charges can include the following initial cost elements:
-
installation;
modem or router;15
software driver;
activation;
additional administrative charges;
television decoder;16
other charges.
In order to obtain a cost on a monthly basis, the one-time non-recurring charges are
divided over an assumed standard contract duration of 12 months. This period was
selected after an analysis of the contract duration for broadband services that are
currently most common.
If however, for a specific offer, it is not possible to end the contract after 12 months
without a penalty, the actual contract duration is taken into account, in order to avoid
overestimating the actual importance of the non-recurring charges per month.
Some ISPs present multiple options in terms of contract duration for the same broadband
offer. This has been dealt with as follows:
15
16
The less expensive option of renting or buying a modem is chosen. If different types of modems are offered,
again the less expensive option is chosen.
When the provider requires a deposit from the user for the rent of the modem or decoder, this has not been
included in the total charges as it is not considered a cost. When relevant, it has however been mentioned in
the conclusions of each basket.
27
Broadband Internet Access Cost
Second Semester 2009
-
If a 12-month option is available, this one is selected for the Broadband Internet
Access Costs comparisons.
-
If the longest option still implies a period shorter than 12 months, then the longest
period is taken into account.
-
If the shortest option is a contract duration of a period longer than 12 months, then
the shortest period is selected.
Offers with six-month contract durations (and no options over a longer period) have been
observed in the following countries: The Czech Republic (9 offers), Denmark (47 offers),
Greece (2 offers), Iceland (60 offers) and Ireland (2 offers). In many countries, offers
requiring no contract duration can also be observed (e.g. The Netherlands).
The installation and activation charges for non-bundled as well as bundled broadband
services will most often depend on the ‘status’ of the customer (i.e. what services was the
customer already subscribed to or what networks is the customer already connected to
when determining the additional cost for activating broadband Internet access services).
Therefore, it was decided to assume that access to the required physical infrastructure is
already available to the customer, i.e. that he is indeed already connected to e.g. a copper
telephone line, cable or optical fibre. Therefore, non-recurring charges for the installation
of this infrastructure were not taken into account.
The installation and/or activation charges for a specific service that is part of the offer
(bundled or not) will be considered as relevant non-recurring charges for the BIAC study.
This implies that the non-recurring cost of an offer that contains solely Internet Access
services will not e.g. include the non-recurring cost of the installation and/or activation of
the fixed telephone or television service that one is obliged to subscribe to obtain the
broadband access service.
Finally, in the case of ‘Plug & Play’ and Satellite enabled broadband access services, no
installation of a physical connection is required, and hence the installation and activation
charges included in the Broadband Internet Access Cost will automatically correspond to
those of a customer with the status assumed above.
3.1.2. MONTHLY RECURRING CHARGES
The monthly recurring charges correspond, in the case of a non-bundled offer, to the
charges for the broadband access service only (as opposed to e.g. the PSTN rental line
fee), and in the case of a bundled offer, to the total charge for both the broadband access
service as well as for the additional service (i.e. Fixed Telephone and/or Television).
The possibility of isolating the cost of the broadband access service in bundled offers
(corresponding to nearly half of the offers in the sample – cf. subsection 2.5.3) was
analysed, too, but it was concluded that it required too many assumptions to lead to a
monthly charge for broadband services only than could be considered as being reliable.
Therefore, given that ISPs very often offer bundled packages to their customers, it was
deemed appropriate to devote a specific chapter to the comparison of bundled offers
(Chapter 5).
In addition to the fact that an important part of the offers are bundled, it was also
observed that a very wide variety of tariff structures is applied by the different ISPs and in
the different countries. In some cases, these structures require additional decisions
28
Broadband Internet Access Cost
Second Semester 2009
regarding which charges of a specific offer will be considered for the purpose of the study
on the Broadband Internet Access Costs.
As stated in subsection 1.2.2. in some offers no exact prices are reflected as these are
considered subject to negotiation. These offers were left out of the sample as they did not
represent a good basis for comparison.
The following examples illustrate some of the tariff structures encountered and the way
they have been dealt with:
- In some offers the tariff only includes unlimited access to national internet content
(e.g. Iceland – Og Vodafone – ‘unlimited domestic download’). To have access to
international content one needs to pay per time unit. In these cases only the tariff
structure of the international download content was taken into account and the offer
is considered volume-metered.
- In some countries basic recurring charges differ according to the region or the city
you live in (e.g. Finland– Sonera). In these cases we considered the tariffs of the
bigger cities and regions.
3.1.3. DISCOUNTS AND EXTRA CHARGES
Finally, the assumption was made that discounts based on limited time17 and/or limited
geographical promotions or discounts for ‘grouped’ subscriptions (e.g. for an apartment
building or houses from the same neighbourhood) were not to be taken into account. The
offers of Dansk Kabel TV, which are only available to the members of certain
organisations, have however been considered as representative given the significant
market share of this ISP.
This assumption might seem contradictory to normal commercial practice as in many
Member States, ongoing promotions and discounts are widely available. However, as no
information on the actual prices paid per offer is available for this study, a comparison of
BIAC based on standard price lists, is the only objective comparison possible.
Also, if it is indicated that e.g. an extra fee will be charged when a specific form of payment (e.g. direct debit) is not respected, these extra charges are not taken into account.
Conversely, when a discount can be obtained when accepting e.g. direct debit for
payments, this discount is not taken into account either. Likewise, discounts for ‘online
orders’ are not taken into account.
17
An offer is considered a promotion when the time to subscribe to the offer under the specific conditions
mentioned is less than 12 months or when it is aimed at a specific group of consumers (e.g. students).
29
Broadband Internet Access Cost
Second Semester 2009
3.2. COMPARISON OF THE BROADBAND INTERNET ACCESS COST
In order to make comparisons between offers as relevant as possible, it is necessary to do
so on the basis of similarities. To get such a uniform basis of comparison, a threefold
methodology is applied. Firstly, 7 representative user baskets have been defined, and each
offer (excl. the ‘(Mobile) Plug & Play’ offers)18 is placed in one of these baskets; secondly,
a total normalised monthly cost is calculated, composed of recurring and non-recurring
cost elements for all of the services included in the offer; and finally, the total monthly
costs in the different countries are compared by not only using nominal exchange rates,
but also by using purchasing power parities. This approach ensures both:
− Uniformity in technical terms and
− Uniformity in financial terms
3.2.1. UNIFORMITY IN TECHNICAL TERMS
The sample of broadband offers consists of offers that are characterised by different
speeds and by different degrees of limitation on access to the internet (both in terms of
downloadable volume or number of hours provided for access to the Internet).
Therefore, for comparison, different approaches can be taken, e.g.:
1. Comparison of the cost of each of the offers with the same download speed,
regardless of whether access to the Internet is limited;
2. Comparison of the cost of all offers with unlimited access to the Internet,
regardless of the download speed;
3. Comparison of the cost of all offers, regardless of download speed or the extent
to which access to the Internet is limited.
The first approach was assessed as providing the most worthwhile results. Therefore, in a
next step, the offers were first classified according to representative user profiles (called
baskets) according to the download speed. Offers with different speeds, but falling
between the same lower and upper limits (excluding the lower and including the upper
limit19) are placed in the same basket. In the chart representing the least expensive
charges per country, the nominal download limit is indicated.
Second, within the same basket, the cost of offers with limited access to the Internet (=
metered offers) will be normalised to a reasonable access level (both in terms of
downloadable volumes and number of hours) by adding a cost for additional downloadable
volume or additional hours to access the Internet. In such a way, the normalisation
improves the comparability of metered and unmetered offers in the same basket (cf.
paragraph 3.2.1.b.).
Third, it is presented how a broad range of additional characteristics (e.g. differentiated
speeds depending on the hour of the day or the origin of the content,..) were taken into
account.
Finally, for all three services that can be part of the offers in our sample, a list of additional
technical parameters were selected, enabling a further and more qualitative comparison.
18
19
As stated above, the relevance of a further analysis of the ‘(mobile) Plug & Play’ offers will be further
evaluated based on the evolutions observed in the market.
Cf. Paragraph 3.2.1.a Definition of baskets
30
Broadband Internet Access Cost
Second Semester 2009
3.2.1.a. DEFINITION OF BASKETS
Based on an analysis of all of the 3,172 broadband offers making up the total sample and
after isolating the mobile plug & play offers (cf. section 2.3), 7 representative baskets
were defined. More precisely, in order to increase coherence between different studies
commissioned by DG INFSO, the same definitions for the baskets have been used as
earlier applied by iDATE in its study on coverage of broadband networks in the EU.20
Please note that the percentage of the total number of offers available in the sample does
not take into account the number of subscribers for each of these offers.
3200
15.20%
19.27%
2800
7.85%
2400
# offers in sample
27.77%
19.59%
17.39%
2000
1.96%
19.04%
21.94%
5.95%
1200
800
9.44%
6.70%
1600
19.42%
17.65%
13.99%
12.56%
21.78 %
18.66%
18.60%
15.86%
14.02%
14.72%
13.18%
8.37%
7.45%
20.76%
15.47%
13.24%
8.74%
14.76 %
400
19.90 %
13.07%
15.64%
14.68 % 10.36%
9.53%
0
April 2007
(n = 1226)
October 2007
(n = 1522)
7.93%
4.66%
10.61%
7.41%
April 2008
(n = 1790)
October 2008
(n = 2484)
7.22%
April 2009
(n = 3088)
12.96%
6.78%
7.76%
7.72%
3.22%
6.90%
6.94%
October 2009
(n = 3172)
Basket 1: 144 –512 (incl.)
Basket 2: 512 –1024 (incl.)
Basket 3: 1024 –2048 (incl.)
Basket 4: 2048 –4096 (incl.)
Basket 5: 4096 – 8192 (incl.)
Basket 6: 8192 –20Mbps (incl.)
Basket 7: 20+ Mbps
Plug & Play (mobile)
Table 6: Definition and total portion of each basket in the total sample
Based on the table above, it can be concluded that the number of offers with the highest
download speeds (i.e. Basket 7) have increased more than average. Due to the technology
developments described in section 2.3 and 2.5.2, Cable and FTTx operators are able to
offer much higher speeds than before. However, in October 2009, the number of offers
with lowest download speeds (i.e. Baskets 1 and 2) has slightly decreased compared to
April 2009.
3.2.1.b. NORMALISATION OF OFFERS
It will be observed that both metered and unmetered offers are available in the same
basket. As defined in subsection 2.5.4, metered offers are those with a limited number of
hours per month during which access to the Internet is provided (i.e. time-metered) or of
20
Cf.
http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/broadband_coverage_in_europe.pdf
31
Broadband Internet Access Cost
Second Semester 2009
downloadable volume (i.e. volume-metered). Unmetered offers are those without usage
limits.
In some cases, the costs of offers with limited access to the Internet (i.e. metered offers)
provide only a very limited access and need to be normalised to a reasonable access level
(both in terms of downloadable volumes and a number of hours). These reasonable levels
are referred to as normalisation parameters and have been applied to approximately one
fourth of all metered offers.
As the study of the comparison of the Broadband Internet Access Cost also includes the
bundled offers, an analysis was performed to discover whether the other services included
in the offers (i.e. Fixed Telephony and Television Services) also needed normalisation in
order to ensure sufficient uniformity in technical terms. The outcome of this analysis is
also presented below.
Normalisation of the Internet Access Service
Based on an analysis of all of the selected broadband offers, the following normalisation
parameters have been defined for each basket:
Basket
Normalisation parameters for the
Internet Access Service
Volume of data
(GB)
Hours peer month
Basket 1: 144-512 (included)
1
20
Basket 2: 512-1024 (included)
1
20
Basket 3: 1024-2048 (included)
2
20
Basket 4: 2048-4096 (included)
10
20
Basket 5: 4096-8192 (included)
30
20
Basket 6: 8192-20Mbps (included)
30
20
Basket 7: 20+Mbps
30
20
Table 7: Overview of the normalisation parameters for the Internet Access Service
The normalisation parameters above represent the estimated average downloadable
volumes or number of hours per month for each type of basket. For a particular basket, if
the volume or number of hours of access to the Internet per month exceeds the levels
provided for in the basic metered offer, additional charges per gigabyte downloaded or per
hour will be added to the basic monthly charges. The sum of the cost of the basic metered
offer and the additional charges will be used for comparison with the unmetered offers.
The inclusion of additional charges to obtain the reasonable level of service presented in
Table 7 sometimes results in very high total monthly costs. It was observed that these
total monthly costs in some cases comprised:
-
a very low basic monthly charge (sometimes even equal to 0) and very high
additional charges (“pay per use” offers);
-
a basic monthly charge that is quasi comparable with an unmetered offer,
combined with significant additional charges.
32
Broadband Internet Access Cost
Second Semester 2009
It can be assumed that these offers target users with limited service requirements (i.e.
lower than the reasonable level of service indicated in Table 7). It can thus be assumed
that the very high total monthly costs, calculated based on the reasonable levels of
service, will most often not be paid by e.g. customers who only use the Internet for
services that do not demand high volumes of data exchange such as web browsing or
sending and receiving emails.
In other words, it is quite probable that in reality, customers will be paying a lower total
monthly cost than that determined based on the normalisation parameters. However, as
these low-usage costs are not considered to be comparable with the cost of an unmetered
offer, abstraction was made of this probability in the comparison analysis. This means that
the same normalisation parameters were applied to all metered offers of the same basket.
It should be noted that the normalisation parameters comprise best estimates (based on
e.g. the average downloadable volume or hours included per category that are observed in
the sample). The following table presents an overview of the weight of metered offers in
each of the 7 baskets and for the MBIAC:
Breakdown of all offers
Total
number of
offers in
the sample
(all
countries)
Total number of metered
offers in the sample (all
countries)
Total number of
Unmetered Offers in the
sample (all countries)
%
%
Basket 1: 144-512 (included)
102
10
9,80%
92
90,20%
Basket 2: 512-1024 (included)
219
33
15,07%
186
84,93%
Basket 3: 1024-2048 (included)
246
38
15,45%
208
84,55%
Basket 4: 2048-4096 (included)
215
31
14,42%
184
85,58%
Basket 5: 4096-8192 (included)
411
70
17,03%
341
82,97%
Basket 6: 8192-20Mbps (included)
616
86
13,96%
530
86,04%
Basket 7: 20+Mbps
881
76
8,63%
805
91,37%
Plug & Play (mobile) - MBIAC
482
457
94,81%
25
5,19%
3172
801
TOTAL
2371
Table 8: Percentage of metered and unmetered offers in each basket
It is worth noting that un-metered offers are predominant in fixed connections while
almost 95% of mobile plug and play offers are metered.
As no further accurate information could be obtained on the actual average downloaded
volumes and hours spent on the Internet, the impact of the normalisation on the results of
the study was evaluated. In other words, by using simulations and sensitivity analysis, the
extent of the impact of leaving out the normalisation step on the offers that were selected
as being the least expensive ones was checked (cf. comparisons presented in Chapters 4
and 5).
It was concluded from the analysis that the normalisation impact was rather limited. In
some countries (like Ireland, Malta etc.) where volume-based offers are widespread the
normalisation had an influence on the selection of the least-expensive offer. In these cases
the normalised charge was a more realistic representation of the cost as the basic
33
Broadband Internet Access Cost
Second Semester 2009
recurring charges were very low and the extra costs per GB and per hour were rather
significant.
The additional cost per gigabyte downloaded (for the volume-metered offers) or the ‘cost
per hour’ (for time-metered offers) is most often indicated in the offer. If this is not the
case, these parameters are estimated by dividing the recurring charges of the offer by the
volume of data (or hours) that is included in the basic offer.
Some ISPs differentiate the additional charges as a function of the hours of the day. For
these cases, the charges for the daytime were taken into account, similar to the decision
on the different tariff structures in subsection 3.2.1.
Metered offers are either time-metered or volume-metered. In the October 2009 sample,
there were no offers with both limitations.
As the normalisation is related to the volume of the service (in terms of Gbytes for the
volume-metered offers and in terms of hours for time-metered offers), it has no impact on
the non-recurring charges.
Finally, in order to provide a transparent overview of the impact of the normalisation,
detailed calculations for the offers selected as being the least expensive will be presented
on a case-by-case basis in Chapters 4 and 5.
Normalisation of the other services included in the bundled offers
The Fixed Telephone Services included in the bundled offers are often limited which implies
that a comparison on a like-to-like basis requires normalisation. Information on the
average volumes of Fixed Telephony Services has been found in the reports from
European NRAs,21 indicating an average consumption of approximately 160-180 minutes
per month. To split this volume of traffic between daytime and night & weekend, a ratio of
60% / 40% has been taken into account. This has led to a total volume of traffic of
approximately 100 minutes during the daytime. This volume has been divided equally
between calls to fixed and calls to mobile networks in order to determine the normalisation
parameters for the Fixed Telephony Service.
Normalisation parameters for the Fixed Telephone
Service
Basket
Minutes
towards fixed
network
Minutes
towards mobile
network
Average
connection time
(minutes)
Basket 1: 144-512 (included)
50
50
5
Basket 2: 512-1024 (included)
50
50
5
Basket 3: 1024-2048 (included)
50
50
5
Basket 4: 2048-4096 (included)
50
50
5
Basket 5: 4096-8192 (included)
50
50
5
Basket 6: 8192-20Mbps (included)
50
50
5
Basket 7: 20+Mbps
50
50
5
Table 9: Overview of the normalisation parameters for the Fixed Telephone Service
21
NRA = National Regulatory Authority for electronic communications services
34
Broadband Internet Access Cost
Second Semester 2009
The additional cost per minute was always indicated in the offers of the EU ISPs. In
contrast to the cost per gigabyte downloaded (for the volume-metered offers) or the ‘cost
per hour’ (for time-metered offers), the cost per minute can vary significantly depending
on the hour of the day and the destination of the calls (e.g. what exact fixed or mobile
networks and what distance).
As for the normalisation of the Internet Access service, the normalisation is first of all been
based on the daytime additional costs per minute. When different costs apply for different
destinations, the arithmetic average of the different options has been taken into account.
Finally, the normalisation has been limited to national calls.
No normalisation was applied to the Television service. This implies that the Television
service included in the package includes the standard number of channels (and not
additional channels offered via premium packages).
3.2.1.c. DIFFERENTIATION OF OFFERS
In addition to the download speed and the total volume of data and/or hours per month
included in the Internet Access Service and the volume of minutes included in the Fixed
Telephony service, a number of additional parameters can have further impact on the
charges set for the service.
The main additional differentiation parameters for Broadband Internet Access, Fixed
Telephony and Television service are discussed below.
Internet Access Service
Referring to the wide variety of tariff structures, it was observed that some ISPs
distinguish the speed or the downloadable volume based on a number of criteria. The
categorisation of these offers has been dealt with as follows:
− Distinction between national and international download speeds and volumes: the
categorisation is based on the international download speeds and volumes provided
the strongly international nature of the Internet’s content and services;
− Distinction based on the hour of the day: the technical characteristics of the offer
during the daytime have been taken into account.
− Distinction based on location: the focus is on ISPs active in larger regions. In cases
where ISPs are only active on a regional basis, important regional cities have been
taken into account. This explains that it is possible to find cheaper prices for some
baskets with higher speeds that are only available in a number of regions or cities.
Fixed Telephone Service
Within the bundles including Fixed Telephony services, several options can be
distinguished leading to different tariff structures. For example: the Fixed Telephony
service includes national as well as international calls, rates are different for calls to mobile
or fixed networks and for calls during daytime or during night and weekend hours, etc.
This has been dealt with as follows:
35
Broadband Internet Access Cost
Second Semester 2009
−
−
−
Distinction between national and international calls: the cost for the fixed
telephony service has been limited to national calls only. Because the tariff
structure for the international calls is extremely complex and because the BIAC
study focuses on residential customers, the cost of international calls was
excluded from the comparison, due to the limited added value of adding these.
Distinction between calls to mobile and to fixed networks: In the cases where a
distinction is made between e.g. local, regional, interregional calls, etc. and
between on-net and off-net calls; the cost per minute that was included in the
22
database is the mathematical average of all possibilities.
Distinction between the daytime tariffs and night and weekend tariffs: focus was
on daytime period. However, as it has been observed that most often unlimited
calls are allowed at night and during the weekend, qualitative information was
collected on this last possibility.
Television Service
With respect to the Television service, information related to a basic package of the
channels was considered. This means that special theme packages (e.g. sports,
cartoons…) were not taken into account.
3.2.1.d. ANALYSIS OF ADDITIONAL TECHNICAL PARAMETERS
In addition to the pricing parameters and the technical parameters presented above,
information was also gathered on additional technical parameters which enables a further
– more qualitative – comparison of the offers. A distinction is made between the
parameters related to the Internet Access Services and relevant for all Internet access
only and bundled offers and the parameters that have been identified for those bundled
offers containing Fixed Telephony and/or Telephony Services.
The cost of these elements is included in the global recurring fees of the offers and can
hardly be isolated for quantitative analysis purposes. Therefore, it was decided that details
on these additional technical parameters would be provided in the overview of the offers
that are selected in the distinct Broadband Internet Access Cost comparison exercises
(e.g. Chapters 4 and 5).
Additional technical parameters related to the Internet Access Service
Additional technical parameters that were collected for the Internet Services are:
− Types of services included (e.g. Television);
− Volume of these services (e.g. number of e-mailboxes, number of addresses per emailbox,…);
− Availability of webspace;
− Level of protection (e.g. antivirus, antispam,…).
22
No weighting of the different options was introduced as these vary strongly between countries, according to
e.g. the demographic spread, definition of the tariff zones of each ISP, etc.
36
Broadband Internet Access Cost
Second Semester 2009
Additional technical parameters related to the Fixed Telephony Service
Additional technical parameters that were collected for the Fixed Telephony Services are:
−
Technology used: switched Telephone Service or VoIP;
−
Indication of the period during which calls are unlimited;
−
Number of minutes included in the offer during daytime (limited/unlimited).
Additional technical parameters related to the Television Service
Additional technical parameters that were collected for the Television Services are:
−
Technology used: analog or digital;
−
Number of channels included.
3.2.1.e. TECHNOLOGICAL NEUTRALITY
Finally, for the comparison of the cost of the Broadband Internet Access Service in the
2007 database, the principle of ‘technological neutrality’ was taken into account for the
‘Internet only’ costs in the BIAC study, which implies that the information that was
collected and compared related to different technologies (Cable, xDSL, FTTx, etc.).
Also for the Fixed Telephone and Television Service included in the bundled offers, it has
been assumed that technological neutrality corresponds to the customer’s point of view
when choosing to subscribe to a service or bundled offer.
More precisely, for Fixed Telephony services, the cost comparison will not distinguish
between:
▪
Switched voice services: these are services offered over circuit-switched
telephone networks (these can be the Public Switched Telephone Network (PSTN)
or the Integrated Services Digital Network (ISDN));
▪
VoIP services (or ‘IP telephony’): these services use the Internet or another
packet-switched network for the transmission of voice; the generic name ‘VoIP’ is
also used in this report to refer to e.g. VoB (Voice over Broadband).
Neither will the cost comparison of bundles including Television distinguish between analog
and digital television.
▪
Analog television: this service refers to the non-interactive television broadcast
through the cable distribution network;
▪
Digital television: this service can be offered via different platforms (cable, xDSL,
FTTx…) and can include interactive television services.
Note however that, at the qualitative level, it will be indicated whenever possible what kind
of Fixed Telephony or Television Service is offered (cf. parameters indicated in paragraph
3.2.1.d).
37
Broadband Internet Access Cost
Second Semester 2009
3.2.2 UNIFORMITY IN FINANCIAL TERMS
In order to make the offers uniform in financial terms, appropriate exchange rates and
Euro Purchasing Power Parities (Euro PPP) have been applied. Also, the effect of different
levels of VAT percentages has been analysed. The table below lists the parameters that
have been used in order to make the data more uniform in financial terms23:
VAT
percentage
Local
Currency
(LC)
1 EURO in LC
EURO PPP
Austria
20%
EUR
1.00
1.11
Belgium
21%
EUR
1.00
1.13
Bulgaria
20%
BGN
1.96
0.94
Canada
6%
CAD
1.55
1.92
Country
Cyprus
15%
EUR
1.00
0.98
Czech Republic
19%
CZK
25.74
17.94
Denmark
25%
DKK
7.44
11.10
Estonia
18%
EEK
15.65
11.50
Finland
22%
EUR
1.00
1.25
France
19.60%
EUR
1.00
1.15
Germany
19%
EUR
1.00
1.07
Greece
19%
EUR
1.00
0.92
Hungary
20%
HUF
267.74
178.33
Iceland
24.50%
ISK
290.00
173.35
Ireland
21%
EUR
1.00
1.17
Italy
20%
EUR
1.00
1.09
Japan
5%
JPY
130.33
147.25
Korea
10%
KRW
1,733.58
1,175.93
Latvia
18%
LVL
0.71
0.51
Lithuania
18%
LTL
3.45
2.33
Luxembourg
15%
EUR
1.00
1.20
Malta
18%
EUR
1.00
0.73
Norway
25%
NOK
8.35
10.81
The Netherlands
19%
EUR
1.00
1.12
Poland
22%
PLN
4.21
2.45
Portugal
21%
EUR
1.00
0.86
Romania
19%
RON
4.28
2.32
Slovakia
19%
EUR
1.00
0.74
Slovenia
20%
EUR
1.00
0.83
Spain
16%
EUR
1.00
0.94
State of California
8.25%
USD
1.48
1.27
State of Colorado
7.72%
USD
1.48
1.27
State of New York
8.38%
USD
1.48
1.27
25%
SEK
10.31
11.72
17.50%
GBP
0.92
0.81
Sweden
The United Kingdom
Table 10: Exchange rates, Euro PPP and VAT percentages
The results in this report are expressed in EURO/PPP, VAT included.
23
Sources: Exchange rate: online European Central Bank, foreign exchange rates (average rate of period
01/10/2009 -23/10/2009). EURO PPP: Eurostat database (27/05/2009).
38
Broadband Internet Access Cost
Second Semester 2009
4. RESULTS OF THE BROADBAND INTERNET ACCESS COST
COMPARISON FOR NON-BUNDLED OFFERS
The results of the Broadband Internet Access Cost study for October 2009 are presented in
the chapter below. These are based on the following selection of offers:
−
Least expensive offers per country and per basket incl. indication of the median (cf.
paragraph 4.2);
−
Least expensive offer per country for each of the 7 baskets (cf. paragraph 4.3);
−
Median offer per technology for each of the 7 baskets (cf. paragraph 4.4).
The median is the value separating the upper half of a sample from the lower half. If there
is an even number of observations, the median is not unique. In these cases, the mean of
the two middle values is taken.
The median will be presented in this report for comparison with the least expensive offer
per basket as well as for the comparison of the broadband Internet access cost based on
different technologies. It is considered to be a more appropriate basis for comparison than
e.g. the mean (or ‘average’) as the offers in the same basket often have varying
characteristics (e.g. different speeds). A comparison based on the median value –
provided that there are a sufficiently large number of offers in the sample - does not give
a weight to the (extreme) values so that it is not influenced by e.g. a few very expensive
offers with the highest bandwidths observed for just one ISP or country. Offers which were
substantially higher than the bulk of the offers were removed from the calculations of
averages and median offers.
As the cost of the broadband Internet access service could not be isolated in case of a
bundled offer (cf. paragraph 3.1.2), the analyses presented below are based only on the
non-bundled offers which represent 55.6% of the total number of offers in the sample.
Results for bundled offers are presented in Chapter 5.
4.1. OFFERS WITH SPEED LOWER THAN OR EQUAL TO 144 KBPS
As already pointed out in paragraph 2.2.1, in some countries some ISPs in the sample also
consider a connection with a speed of 128 kbps as a broadband connection. These
countries are Czech Republic (1), Latvia (1), Lithuania (4) and Poland (4). The numbers
between the brackets indicate the number of 128kbps offers per country, present in the
sample.
It was observed that incumbent operators as well as new entrants offer this type of
connection, based on diverse technologies (xDSL, Cable and Plug & Play).
39
Broadband Internet Access Cost
Second Semester 2009
4.2. LEAST EXPENSIVE OFFERS PER COUNTRY AND PER BASKET
The outcome of this analysis is presented by means of:
−
−
−
−
−
−
A first graph that presents the Broadband Internet Access Cost results in EUR/PPP
VAT incl. (total Broadband Internet Access Cost and breakdown in a recurring and
non-recurring fee, as well as the additional cost that is added when normalisation
took place). The focus is on the least expensive offers. The average of the selected
least expensive offers is represented as well. As indicated in paragraph 3.2.1,
baskets contain offers for products with different download speeds. The speed of
every offer is indicated alongside each chart.
A second graph that presents the Broadband Internet Access Cost results in EUR/PPP
VAT incl. in comparison with the median values. Note that for countries for which
only one offer is available in the sample for a specific basket, the median is not
presented. The median per basket refers to the median value of the charges of all
offers in the sample belonging to a certain basket e.g. Median 27 is the median of all
offers in the sample presented in countries of the EU27;
A third graph that indicates the relative weight of the elements that are composing
the Broadband Internet Access Cost (expressed in %);
A list with the detailed characteristics of the offers that are selected24. This table also
25
includes an indexed ranking compared to the median of the offers selected incl.
remarks on the results of the comparison;
A fourth graph that presents the Broadband Internet Access Cost results (in EUR/PPP
VAT incl.) of the October 2007, October 2008 and October 2009 cost comparison
exercise. The least expensive offers as well as the median offers are represented.
For a question of readability of the graphs, it was decided not to include the results
of April 2007, April 2008 and April 2009;
Finally, remarks and conclusions on the data in the graphs are presented for each
basket in paragraph f.
24
Where multiple offers have exactly the same cost and are the least expensive ones, they are all presented in
this list.
25
The indexed ranking expresses the relative price of the offer compared to the median. If e.g. an offer has a
ranking equal to 1, this implies that the cost of the offer equals the value of the median. If the value of the
indexed ranking of an offer is 1.22, this implies that the cost of the offer is equal to 122% of the value of the
median.
40
Broadband Internet Access Cost
Second Semester 2009
4.2.1 BASKET “144KBPS-512KBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.1.a LEAST EXPENSIVE OFFER
From the ISPs selected for some countries, no offer was available in this basket; these
countries include Austria, Belgium, Germany, Iceland, Ireland, Italy, Japan, Korea,
Luxembourg, Malta, Norway, The Netherlands, Romania, Slovakia, Spain, the State of
California, the State of Colorado, the State of New York and the United Kingdom.
The Greek offer for this basket has not been represented on the graph as its charges are
comparatively higher (82.98 EUR/PPP non-recurring charges + 43.37 EUR/PPP recurring
charges) than those of the other offers in the basket.
Least expensive offer:
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
256
CA
512
DK
8,92
512
SE
8,45
192
LV
512
LT
12,45
256
EE
12,26
512
SI
256
HU
256
FI
512
FR
240
BG
256
PL
512
CY
20
30
40
50
60
7,83
1,37
6,46
4,90
Not included in the EU27: AT, BE, DE, ES, IE, IT,
LU, MT, NL, RO, SK, UK
Not included in the EU15: AT, BE, DE, ES, IE, IT,
LU, NL, UK
Not included in the NMS: MT, RO, SK
Not included in the non EU: CAL, COL, ICE, JAP,
KOR, N-Y, NO
1,75
4,34
18,07
17,47
1,86
13,52
5,87
2,61
17,30
25,53
3,37
31,83
10,02
26,99
2,42
512
PT
512
CZ
41,86
30,36
EU27
38,11
EU15
25,19
NMS
Non EU
9,67
39,73
7,83
Basic recurring charges
Non recurring charges
Additional recurring charges
Average of total charges
41
Broadband Internet Access Cost
Second Semester 2009
4.2.1.b BASKET “144KBPS -512KBPS (incl.)”, LEAST EXPENSIVE AND MEDIAN
OFFERS
For the following countries, only one offer was available for this basket: Cyprus, Czech
Republic, Denmark, France, Greece and Portugal. The charge for this offer equals the least
expensive and no median value was determined for these countries.
The Greek offer has not been represented on the graph as its charges for this basket are
comparatively higher than those of the other countries.
Least expensive and median offers:
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
DK
10
20
30
60
19,91
CY
37,01
PT
44,28
CZ
49,41
7,83
13,10
SE
50
8,92
FR
CA
40
Total charges
Median value
9,82
Median per country
16,94
11,36
LV
17,24
19,39
FI
19,79
14,20
LT
23,94
19,33
HU
24,62
SI
18,07
27,09
EE
16,60
29,96
25,53
BG
38,30
35,20
PL
42,24
29,47
EU27
EU15
19,91
31,33
NMS
Non EU
13,10
42
Broadband Internet Access Cost
Second Semester 2009
4.2.1.c BASKET “144KBPS -512KBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
CA
DK
SE
LV
LT
EE
SI
HU
FI
FR
BG
PL
CY
PT
CZ
EL
Basic recurring charges
Non recurring charges
Additional recurring charges
43
Broadband Internet Access Cost
Second Semester 2009
4.2.1.d BASKET “144KBPS -512KBPS (incl.)”, LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Latvia
Lithuania
Poland
Portugal
Slovenia
Sweden
Powernet
Telus
Cytanet
Ceské Radiokomunikace
Dansk Kabel TV
STV
Finnet group
NeufCegetel (SFR)
OTE
Fibernet
BALTKOM TV
Balticum TV
Multimedia Polska
ZON / TV Cabo
UPC Telemach
ComHem
Powernet Wi-Fi 24
High Speed Lite (British Columbia)
NetRunner Home 512 (with DSL Access Home512)
Premium Sky
Lav hastighed 512 kbit / 256 kbit
STV Mikro
Valokaista (Tampere) 256
ADSL 512K
Hellas SAT net! 500
Mikro csomag
Local Tariff (optical net)
Vilnius
Internet WiMax 256kbps+
ZON Flex
Internet XS
Bredband XSmall 0,50
Plug&Play
xDSL
xDSL
Plug&Play
Cable
Cable
xDSL
xDSL
Satellite
Cable
Cable
FTTx
Plug&Play
Cable
Cable
Cable
Contract
duration (*)
Bitrate
down
Months
12
12
12
6
12
12
12
12
12
Kbps
240
256
512
512
512
256
256
512
512
256
192
512
256
512
512
512
Hours
GB included
included per
per month
month
unlimited
10
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
0
unlimited
unlimited
E-mail
boxes (**)
N.D.
N.D.
4
1
1
1
5
10
2
1
3
1
3
30
5
5
Adresses
Webspace
per
(**)
mailbox (**)
N.D.
1
N.D.
N.D.
5
1
N.D.
N.D.
N.D.
N.D.
1
N.D.
N.D.
N.D.
5
1
MB
100
20
0
250
100
100
1024
50
0
N.D.
100
N.D.
0
50
Level of protection (***)
Total cost/month
VAT incl.
Total cost/month
Indexed
VAT incl.
ranking (****)
Euro
EUR/PPP
AV+ASW+FW+PC
AV+AS+PC+PM
AV+AS
PC
PU
N.D.
-
12,27
9,68
36,27
34,43
13,31
12,20
24,23
22,90
116,23
12,88
8,17
9,58
20,48
38,08
15,00
11,16
25,53
7,83
37,01
49,41
8,92
16,60
19,39
19,91
126,34
19,33
11,36
14,20
35,20
44,28
18,07
9,82
0,88
0,27
1,28
1,71
0,31
0,57
0,67
0,69
4,36
0,67
0,39
0,49
1,22
1,53
0,62
0,34
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 11: Detailed information on least expensive offer per country (144kbps-512kbps (incl.))
44
Broadband Internet Access Cost
Second Semester 2009
4.2.1.e BASKET “144KBPS-512KBPS (incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "144-512 (incl.)” 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
31,63
AT
36,82
23,46
BE
43,39
36,45
36,45
17,84
BG
45,85
25,53
38,30
9,95
15,24
CA
7,81
15,44
7,83
13,10
39,67
41,20
39,41
CY
47,93
37,01
37,01
60,15
60,15
CZ
49,41
49,41
14,75
29,99
DK
9,58
13,45
8,92
8,92
51,71
56,61
EE
10,35
29,45
16,60
29,96
8,60
27,65
FI
10,16
19,17
19,39
19,79
21,60
21,60
FR
20,80
19,91
19,91
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
45
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "144-512 (incl.)", 1GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
EL
70
126,34
126,34
53,97
53,97
21,15
21,24
HU
20,74
31,44
IE
31,89
31,89
JAP
25,83
25,83
KOR
17,20
20,75
LV
11,51
17,66
11,36
17,24
13,40
49,66
LT
11,88
27,08
17,52
18,34
NL
14,81
14,81
21,16
46,69
20,05
PL
29,02
35,20
42,24
23,84
40,15
48,65
51,44
PT
44,28
44,28
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
46
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "144-512 (incl.)", 1GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
11,75
12,31
RO
6,43
6,43
October 2009
Not included in the EU27: AT, BE, DE, ES, IE, IT, LU, MT, NL,
RO, SK, UK
Not included in the EU15: AT, BE, DE, ES, IE, IT, LU, NL, UK
Not included in the NMS: MT, RO, SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, N-Y, NO
24,76
29,13
19,56
SI
27,14
18,07
October 2008
Not included in the EU27: AT, BE, DE, EL, ES, IT, LU, MT, SK,
UK
Not included in the EU15: AT, BE, DE, EL, ES, IT, LU, UK
Not included in the NMS: MT, SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, N-Y, NO
27,09
21,85
21,85
CAL
October 2007
Not included in the EU27: CZ, DE, EL, ES, IT, LU, MT, SK, UK
Not included in the EU15: DE, EL, ES, IT, LU, UK
Not included in the NMS: CZ, MT, SK
Not included in the non EU: COL, ICE, N-Y, NO
9,76
16,21
SE
9,00
22,43
9,82
16,94
24,55
33,17
20,34
EU27
25,81
30,36
29,47
19,10
30,34
18,48
18,51
EU15
38,11
19,91
30,01
40,99
21,83
NMS
27,91
25,19
31,33
22,38
19,68
Non EU
7,81
15,44
7,83
13,10
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
47
Broadband Internet Access Cost
Second Semester 2009
4.2.1.f CONCLUSIONS ON BASKET 144KBPS-512KBPS (incl.):
−
−
For some countries, no offer of the selected ISPs was available in this basket for
April 2009; the countries include Austria, Belgium, Germany, Iceland, Ireland,
Italy, Japan, Korea, Luxembourg, Malta, Norway, The Netherlands, Romania,
Slovakia, Spain, the State of California, the State of Colorado, the State of New
York and the United Kingdom. Three of these countries still had offers in the
sample for the 144kbps-512kbps (incl.) basket in April 2009; these were:
Germany, Romania and Slovakia. Greece had no offers in the sample for this
basket in April 2009, but did in October 2009.
From the ISPs of the following countries, only one offer was available for this
basket: Cyprus, Czech Republic, Denmark, France, Greece and Portugal. The
charge for this offer equals the least expensive and no median value was
determined for these countries.
−
The offers for Canada, Finland, France, Hungary, Lithuania and Latvia are only
available in certain areas of the country.
−
The Finnish offer (Finnet group) is for apartment buildings. It has been kept due
to the importance of this type of offer in Finland.
−
The offer for Denmark (Dansk kabel TV) might not be representative, as the ISP
focuses on members of certain organisations. It has however been kept in the
sample, due to the significant market share of the ISP. It is the only offer in
Denmark for this basket.
−
The offers for Estonia (STV) and for Portugal (ZON /TV Cabo) are only available
to clients who have an analog cable TV contract with the ISP.
−
Of the two metered offers selected in this basket, only one needs a normalisation
process.
−
For some countries a major difference can be noted between the least expensive
and the median offer.
−
−
−
−
The Portuguese offer is time-metered and includes 0 hours. As the
charge is 2.09 EUR/PPP per hour, the total charge of 44.28 EUR/PPP
was calculated as follows: 2.42 EUR/PPP non-recurring charges +
2.09 * 20 = 41.86 EUR/PPP for 20 hours.
Estonia has four offers in the basket, of which 2 offers are cable and
have a total charge under 25 EUR/PPP. The two other offers are xDSL
and Plug&Play and have a total charge of respectively 35.43 and
39.04 EUR/PPP.
The omission of non-recurring charges in the following countries influences the
place they take in the overall ranking of the least expensive offers: Canada,
Denmark and Slovenia. Non-recurring charges represent a significant share of
total charges in Greece, Latvia and Portugal.
In Czech Republic, the charges of the least expensive offer in the sample have
decreased visibly compared to the charges in October 2008. The median charges
also decreased for this country.
In three other countries, the charge for the least expensive offers increased
compared to October 2009. These countries are Bulgaria, Estonia, Finland, and
Poland. Except for Poland, median charges did not increase for these countries.
The average of least expensive offers has increased since October 2008 for the
EU27 countries. This increase is more significant in the EU15 countries. The
average remained stable in the non-EU countries. When looking at the median
48
Broadband Internet Access Cost
Second Semester 2009
values, it can be observed that the median cost of the offers has increased for
the NMS countries while it remained stable for the EU15.
49
Broadband Internet Access Cost
Second Semester 2009
4.2.2 BASKET “512KBPS-1024KBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.2.a LEAST EXPENSIVE OFFER
From the ISPs selected for some countries, no offer was available in this basket; these
countries include Austria, Denmark, Korea, Luxembourg, Malta, the Netherlands, Portugal,
Romania, Slovakia, Sweden and the United Kingdom.
Least expensive offer:
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
1024
LT
1024
EE
640
CA
1024
LV
1024
CAL
1024
SI
1024
IE
1024
ICE
1024
COL
600
FI
1024
EL
1024
BG
1024
BE
1024
JAP
555
HU
1024
N-Y
1000
DE
1024
PL
1024
FR
1024
CY
640
10
20
CZ
1024
ES
1024
NO
EU27
EU15
NMS
Non EU
40
50
60
70
80
90
5,22 0,26
12,96
14,59
11,76
3,95
15,74
16,87
12,87
4,29
17,25
Not included in the
RO, SE, SK, UK
Not included in the
UK
Not included in the
Not included in the
2,02
15,74
3,94
14,32
5,69
17,93
EU27: AT, DK, LU, MT, NL, PT,
EU15: AT, DK, LU, NL, PT, SE,
NMS: MT, RO, SK
non EU: KOR
3,17
21,17
17,70
3,69
21,04
3,61
25,23
23,61
3,94
16,29
9,68
24,49
Basic recurring charges
Non recurring charges
Additional recurring charges
Average of total charges
1,63
4,35
21,65
9,78
34,04
IT 2,75 6,12
1024
30
10,02
36,70
46,37
9,67
51,83
6,26
62,72
12,71
12,32
27,57
30,29
25,15
28,07
50
Broadband Internet Access Cost
Second Semester 2009
4.2.2.b BASKET “512KBPS -1024KBPS (incl.)”, LEAST EXPENSIVE AND
MEDIAN OFFERS
For the following countries, only one offer was available for this basket: Czech Republic,
France, Iceland, Japan, Norway and the State of New York. The charge for this offer equals
the least expensive and no median value was determined for these countries.
For Belgium and Spain, respectively two and three offers were available in the basket,
which had the same total charges.
Least expensive and median offers:
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
ICE
BE
JAP
N-Y
10
20
30
LT
IE
COL
LV
FI
DE
HU
CY
BG
IT
PL
EL
90
56,04
58,09
75,04
14,59
17,59
16,87
19,60
15,74
21,00
12,96
23,85
5,48
25,29
17,16
25,72
19,68
26,39
15,72
33,07
20,01
33,58
27,60
35,31
25,23
43,22
44,07
44,99
21,17
48,88
45,57
52,35
28,84
60,10
21,11
Total charges
Median value
Median per country
79,16
EU27
31,91
EU15
35,25
NMS
Non EU
80
31,43
NO
EE
70
27,55
ES
CAL
60
24,65
CZ
SI
50
21,39
FR
CA
40
19,27
31,72
21,41
51
Broadband Internet Access Cost
Second Semester 2009
4.2.2.c BASKET “512KBPS -1024KBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
LT
EE
CA
LV
CAL
SI
IE
ICE
COL
FI
EL
BG
BE
JAP
HU
N-Y
DE
PL
FR
CY
IT
CZ
ES
NO
Basic recurring charges
Non recurring charges
Additional recurring charges
52
Broadband Internet Access Cost
Second Semester 2009
4.2.2.d BASKET “512KBPS -1024KBPS (incl.)”, LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Belgium
Belgium
Bulgaria
Canada
Cyprus
Czech Republic
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Lithuania
Norway
Poland
Slovenia
Spain
Spain
Spain
State of California
State of Colorado
State of New York
Telenet
Belgacom
Cable Tel
Videotron
Cytanet
Ceské Radiokomunikace
STV
Elisa
Orange France
Deutsche Telekom
Tellas
GTS-Datanet
Siminn
Access Telecom
Telecom Italia
NTT East
Dautkom TV
Vinita
Ventelo
Vectra
T-2
Telefonica
Telefonica
Telefonica
Charter Communications
Verizon
Verizon
BasicNet
Belgacom Internet Budget
CableTEL. Net Alfa Region 3
Basic Internet CABLE
NetRunner Home 1000 (with DSL Access Home1000)
Premium Sky
Saturn Mini
Elisa Laajakaista Heti (Tampere) 600 Broadband Instant
Découverte internet 1 mégamax
Surf DSL 1000
Tella ADSL Best price
YO! Alap
Grunnáskrift
Imagine Up to 1 Mb
Alice Day
Flet's ADSL Entry (1M Type)
Bronze
Laikas
Bredbaand - 1024/1024 kbps shdsl
Internet 1Mbps
VDSL 1M / 256 Kbps
ADSL a tua medida unlimited nights & weekends
ADSL a tua medida unlimited nights
ADSL a tua medida unlimited weekends
Lite
Verizon High Speed internet Starter Plan
Verizon High Speed internet Starter Plan
Cable
xDSL
Cable
Cable
xDSL
Plug&Play
FTTx
Cable
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
FTTx
Cable
xDSL
Cable
FTTx
xDSL
xDSL
xDSL
Cable
xDSL
xDSL
Contract
duration
(*)
Bitrate
down
Months
12
12
12
12
12
18
12
12
12
6
12
12
12
12
12
12
12
12
12
Kbps
1024
1024
1024
640
1024
1024
1024
600
1024
1000
1024
555
1024
1024
640
1024
1024
1024
1024
1024
1024
1024
1024
1024
1024
1024
1024
GB
included
per month
Hours
included
per month
E-mail
boxes
(**)
1
1
unlimited
2
unlimited
unlimited
unlimited
unlimited
unlimited
0
unlimited
unlimited
1
10
unlimited
unlimited
0
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
0
unlimited
unlimited
unlimited
unlimited
unlimited
0
0
0
unlimited
unlimited
unlimited
1
1
1
N.D.
4
1
1
5
5
25
1
1
0
1
1
N.D.
3
N.D.
1
1
1+
5
5
5
10
9
9
Adresses
Total
Total
Indexed
Webspace Level of protection
per
cost/month cost/month ranking
(***)
(**)
VAT incl.
VAT incl.
(****)
mailbox (**)
N.D.
5
1
6
N.D.
N.D.
1
N.D.
N.D.
10
N.D.
N.D.
N.D.
5
N.D.
N.D.
1
N.D.
5
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
MB
Euro
0
AV+AS
24,17
50
AV+AS
24,17
0
10,17
5
AV+AS
18,03
20
AV+AS+PC+PM
43,18
0
AV+AS
39,06
100
9,52
500
25,01
100
AS+PC
36,15
1024
AV+AS
29,53
0
19,42
15
AV+AS
16,81
0
AS+ASW+FW+PC+PM
11,52
25
20,08
300
AV+AS
49,67
N.D.
27,22
0
11,30
N.D.
3,70
30
AS+FW
97,15
400
16,79
100
AV+AS+FW
14,00
25
54,61
25
54,61
25
54,61
20 AV+AS+ASW+FW+PC+PM+PU 13,51
10
16,88
10
23,64
EUR/PPP
21,39
21,39
21,17
14,59
44,07
56,04
12,96
20,01
31,43
27,60
21,11
25,23
19,27
17,16
45,57
24,65
15,72
5,48
75,04
28,84
16,87
58,09
58,09
58,09
15,74
19,68
27,55
0,77
0,81
0,76
0,53
1,59
2,02
0,47
0,72
1,13
1,00
0,76
0,91
0,70
0,62
1,64
0,89
0,57
0,20
2,71
1,04
0,61
2,10
2,10
2,10
0,57
0,71
0,99
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 12: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.))
53
Broadband Internet Access Cost
Second Semester 2009
4.2.2.e BASKET “512KBPS-1024KBPS (incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
25,62
AT
44,69
33,79
41,06
21,69
BE
27,91
21,39
21,39
27,97
17,84
BG
21,17
CA
36,12
30,28
48,88
15,82
19,34
14,59
17,53
14,59
17,59
53,92
CY
60,53
61,45
79,41
44,07
44,99
CZ
56,04
56,04
20,10
DK
15,39
66,90
66,90
36,07
19,75
14,61
EE
42,96
13,41
21,15
12,96
23,85
16,93
FI
32,06
14,40
27,27
20,01
33,58
25,35
25,35
FR
31,43
31,43
23,44
44,41
30,52
DE
27,60
19,95
20,13
21,52
21,11
EL
47,37
35,31
27,04
79,16
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
54
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "512-1024 (incl.)", 1GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
11,17
19,92
20,21
HU
26,71
25,23
43,22
29,16
32,15
ICE
19,27
19,27
16,45
23,96
16,77
IE
23,88
17,16
25,72
53,78
60,22
22,74
IT
53,19
45,57
52,35
15,98
15,98
JAP
24,65
24,65
20,06
34,41
38,02
41,03
LV
15,72
33,07
16,08
32,25
LT
5,90
23,28
5,48
25,29
21,54
22,57
20,90
21,88
NO
75,04
75,04
58,91
64,85
27,51
30,29
28,84
PL
60,10
29,80
30,16
PT
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
55
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "512-1024 (incl.)", 1GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
13,30
RO
30
50
19,26
12,50
15,91
15,74
SE
49,78
27,78
14,72
N-Y
42,31
32,71
21,00
October 2009
Not included in the EU27: AT, BE, DE, ES, IE, IT, LU, MT, NL,
RO, SK, UK
Not included in the EU15: AT, BE, DE, ES, IE, IT, LU, NL, UK
Not included in the NMS: MT, RO, SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, N-Y, NO
26,39
18,46
21,48
17,99
27,37
27,55
27,55
October 2008
Not included in the EU27: AT, BE, DE, EL, ES, IT, LU, MT, SK,
UK
Not included in the EU15: AT, BE, DE, EL, ES, IT, LU, UK
Not included in the NMS: MT, SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, N-Y, NO
18,07
18,07
22,14
22,14
UK
25,78
24,84
28,75
27,57
31,91
EU27
24,95
21,28
25,78
28,40
30,29
NMS
25,15
18,42
22,06
18,73
20,81
21,41
36,17
October 2007
Not included in the EU27: CZ, DE, EL, ES, IT, LU, MT, SK, UK
Not included in the EU15: DE, EL, ES, IT, LU, UK
Not included in the NMS: CZ, MT, SK
Not included in the non EU: COL, ICE, N-Y, NO
36,60
30,29
26,68
Non EU
58,09
58,09
20,03
12,26
13,49
16,57
17,99
19,68
EU15
80
33,90
ES
COL
70
27,51
18,25
16,87
19,60
CAL
60
20,41
14,53
14,53
SI
40
35,25
35,19
31,72
28,07
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
56
Broadband Internet Access Cost
Second Semester 2009
4.2.2.f CONCLUSIONS ON BASKET 512KBPS-1024KBPS (incl.):
−
−
−
For some countries, no offer of the selected ISPs was available in this basket
for April 2009; these countries include Austria, Denmark, Korea, Luxembourg,
Malta, the Netherlands, Portugal, Romania, Slovakia, Sweden and the United
Kingdom. Denmark and Sweden still had offers in this basket in October 2008.
No country had no offers for this basket in October 2008, but did in April 2009.
From the ISPs of the following countries, only one offer was available for this
basket: Czech Republic, France, Iceland, Japan, Norway, Spain and State of
New York. The charge for this offer equals the least expensive and no median
value was determined for these countries.
For Belgium, two offers are presented as both have the same price. For Spain,
three offers from the same provider were available, which had the same total
price, but which include unlimited download during night time and/or weekend.
−
The offers for Bulgaria, Finland, Greece, Hungary and Latvia are only available
in certain areas of the country.
−
The Greek offer is naked DSL, and does not require a telephone or cable
connection.
−
The offers for Bulgaria (Cable Tel), Estonia (STV) and Finland (Elisa) are only
available to clients who have an analog cable TV contract with the ISP.
−
The Spanish offer provides unlimited download volume during night time.
−
Of the nine metered offers selected in this basket, four needed a normalisation.
−
The offer for Germany includes 0 GB. The additional cost per GB is
1.63 EUR/PPP. The total charge of 27.60 EUR/PPP is calculated as
follows: 9.68 non-recurring charges + 16.29 recurring charges + 1
* 1.63 for 1GB download volume.
The Italian offer is time-metered and includes 0 hours. As the
charge is 1.83 EUR/PPP per hour, the total charge of 45.57 EUR/PPP
was calculated as follows: 6.12 non-recurring charges + 2.75
recurring charges + 1.83 * 20 = 36.70 EUR/PPP for 20 hours.
The metered offer for Lithuania includes 0 GB download volume. As
the charge is 0.26 EUR/PPP per GB, the total charge of 5.48
EUR/PPP was calculated as follows: 5.22 EUR/PPP non-recurring
charges + 0.26 * 1 for 1 GB.
The Spanish offer is time-metered and includes 0 hours. The cost
per hour is 1.79 EUR/PPP, with a maximum monthly cost of 22.34
EUR/PPP. The total charge of 58.09 is calculated as follows: 6.26
non-recurring charges + 29.49 recurring charges + 22.34 for 20
hours.
For some countries a major difference can be noted between the least
expensive and the median offer.
Bulgaria has two offers in this basket, one of which is a cable offer
with a charge of 21.17 EUR/PPP, while the other is Plug&Play with a
monthly charge of 76.60 EUR/PPP.
The high median for Greece is explained by the fact that there are
two offers in this basket, one of which is xDSL with a monthly
charge of 21.11 EUR/PPP, and the other is a satellite offer with a
monthly charge of 137.21 EUR/PPP (82.97 non-recurring charges +
54.24 recurring charges).
57
Broadband Internet Access Cost
Second Semester 2009
−
−
−
−
For Lithuania, there are 30 offers for this basket, of which 13 offers
have a monthly charge over 30 EUR/PPP, and six of these have a
charge over 100 EUR/PPP.
There are seven offers in Poland for this basket, of which five have
a charge over 50 EUR/PPP. The two offers with lower charges are
cable offers, while the others are xDSL or Plug&Play.
The omission of non-recurring charges influences the ranking of the following
countries: Bulgaria, Canada, Estonia, Hungary, Slovenia, and the State of
California. Non-recurring charges represent a significant share of total charges
in Germany, Italy and Lithuania.
In three countries, the charges of the least expensive offer in the sample
increased significantly compared to the charges in October 2008. These
countries are Italy, Norway and Spain. In seven other countries, there was a
more moderate increase in charges: Bulgaria, Finland, France, Hungary, Japan,
the State of Colorado and the State of New York.
In four other countries, the charge of the least expensive offers decreased
significantly compared to October 2008. These countries are Cyprus, Czech
Republic, Iceland and Latvia.
Overall, it could be observed that the average cost of the least expensive offers
in the EU27 countries increased slightly. This result comes from higher average
least expensive charges in the EU15 and lower charges in the NMS. The
average of least expensive charges also increased in non-EU countries. The
median offer for both the EU27 and the non-EU countries increased compared
to October 2008.
58
Broadband Internet Access Cost
Second Semester 2009
4.2.3 BASKET “1024KBPS -2048KBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.3.a LEAST EXPENSIVE OFFER
There were no offers in the sample for Belgium, France, Ireland, Korea, Portugal, The
Netherlands, Spain and the United Kingdom.
Least expensive offer:
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
2048
RO
1280
HU
Download speed (kbps)
2048
LV
2048
CA
2048
DK
2048
LT
2048
SE
1250
NO
2048
SK
1536
BG
1536
JAP
2048
EE
1536
N-Y
2048
MT
1536
SI
8,41
3,34
8,82
2,94
10,42
CAL
2048
LU
2048
ICE
1536
COL
2048
PL
2048
AT
2000
DE
1200
IT
2048
CY
2048
CZ
EU27
EU15
NMS
Non EU
30
40
50
2,06
15,23
1,49
17,17
17,93
16,98
Not
Not
Not
Not
1,37
18,41
17,57
included
included
included
included
in
in
in
in
the
the
the
the
EU27: BE, FR, IE, NL, PT, UK
EU15: BE, FR, IE, NL, PT, UK
NMS: /
non EU: KOR
1,86
16,97
2,66
15,59
4,40
16,61
4,34
19,65
2,62
22,40
22,63
17,52
FI
1536
20
11,28
EL
2048
1228
10
5,69
19,69
4,07
21,67
2,43
24,17
2,02
23,62
6,50
26,53
4,35
26,94
4,50
19,17
9,13
9,68
3,25
24,40
2,75
38,78
33,44
10,12
23,52
25,02
22,52
21,89
Basic recurring charges
Non recurring charges
Additional recurring charges
Average of total charges
59
Broadband Internet Access Cost
Second Semester 2009
4.2.3.b BASKET
MEDIAN OFFERS
“1024KBPS -2048KBPS (incl.)”, LEAST EXPENSIVE AND
For the following countries, the median value is equal to the charge of the least
expensive offer and was therefore not represented: Czech Republic, Estonia, Iceland,
Italy and the State of New York.
For Malta, two offers were available in the basket and both had the same total charges.
Least expensive and median offers:
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
EE
20
22,27
MT
22,40
IT
RO
DK
EL
HU
SI
LU
BG
SE
JAP
LV
CAL
NO
LT
COL
FI
AT
DE
SK
CY
PL
EU27
EU15
NMS
non EU
80
100
26,19
36,28
43,57
CZ
CA
60
20,95
N-Y
ICE
40
12,48
13,03
11,28
14,42
16,71
18,21
17,93
19,52
11,75
20,41
22,63
24,10
24,10
24,13
19,63
25,24
18,35
26,89
19,99
28,02
11,76
28,68
23,76
29,49
18,41
29,50
17,17
30,62
30,12
31,00
23,21
32,85
31,44
34,82
32,10
35,15
19,43
38,52
38,78
46,70
30,88
Total charges
Median value
Median per country
95,53
30,59
32,05
27,11
28,05
60
Broadband Internet Access Cost
Second Semester 2009
4.2.3.c BASKET “1024KBPS -2048KBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
RO
HU
LV
CA
DK
LT
EL
SE
NO
SK
BG
JAP
EE
N-Y
MT
SI
FI
CAL
LU
ICE
COL
PL
AT
DE
IT
CY
CZ
Basic recurring charges
Non recurring charges
Additional recurring charges
61
Broadband Internet Access Cost
Second Semester 2009
4.2.3.d BASKET “1024KBPS -2048KBPS (incl.)”, LIST OF THE SELECTED OFFERS
Country
Austria
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hungary
Iceland
Italy
Japan
Latvia
Lithuania
Lithuania
Luxembourg
Malta
Malta
Norway
Poland
Romania
Slovakia
Slovenia
State of California
State of Colorado
State of New York
Sweden
ISP
Offer
Technology
Telekom Austria
aonBlizz light
FTTx
Internet group
Internet Group Economic 1.5Mbps
FTTx
Bell Canada
Bell Internet Essentiel Plus (ON)
xDSL
Otenet Telecommunications
OnDSL Fast
xDSL
Telefónica O2
O2 Internet Start
xDSL
Fullrate Fullrate Bredbaand 2 Mbit / 512 kbit bredbåndsforbindelse med fast telefon xDSL
STV
STV Mini
Cable
Elisa
Elisa Laajakaista Heti (Tampere) 1,2M
Cable
Deutsche Telekom
Surf DSL 2000
xDSL
OTE
Conn-x 2 mbps
xDSL
Externet
Otthoni Prepaid Traffic Alfa
xDSL
Siminn
Leið 1
xDSL
Libero
ADSL Light
xDSL
NTT West
Flet's ADSL 1,5M Plan
xDSL
Livas Net
Email
Cable
Dokeda
Kaunas D1
FTTx
Dokeda
Vilnius D1
FTTx
Tango fixed (Tele 2)
Tango ADSL Complet 2 Mbits/s
xDSL
GO
Wimax
Plug&Play
GO
Go home up to 2 Mbps
xDSL
Get
Bredbaand - Small
Cable
Vectra
Internet 2Mbps
Cable
UPC romania
UPC INTERNET SMALL
Cable
UPC Slovakia
FIBER power 2
Cable
Amis
Amis internet 1536/256
Cable
AT&T
DSL Express
xDSL
Qwest
Fast
xDSL
Time Warner Cable
NY Connect Basic
Cable
ComHem
Bredband Small 2
Cable
Contract duration
(*)
Bitrate down
Months
12
12
12
6
18
12
12
12
6
12
12
12
24
24
12
12
12
12
12
Kbps
2048
1536
2048
2048
2048
2048
2048
1228,8
2000
2048
1280
2048
1200
1536
2048
2048
2048
2048
2048
2048
1250
2048
2048
2048
1536
1536
1536
1536
2048
GB
Hours
E-mail
included included per
boxes (**)
month
per month
unlimited
unlimited
2
unlimited
unlimited
unlimited
unlimited
unlimited
0
unlimited
2
10
unlimited
unlimited
unlimited
unlimited
unlimited
25
25
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
6
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
0
N.D.
1
1
0
1
5
25
1
3
5
1
N.D.
1
2
2
5
4
4
1
2
1
3
unlimited
11
11
5
5
Adresses
per
mailbox
(**)
5
0
11
N.D.
5
0
1
N.D.
10
N.D.
N.D.
N.D.
N.D.
N.D.
1
N.D.
N.D.
N.D.
N.D.
N.D.
1
N.D.
N.D.
15
6
11
N.D.
N.D.
1
Webspace
(**)
MB
20
0
5
0
30
0
100
500
1024
0
100
0
150
N.D.
2048
N.D.
N.D.
100
N.D.
N.D.
5
400
N.D.
25
50
N.D.
25
N.D.
125
Level of protection (***)
AV+AS
PC+PU+PM
AV+AS
AV
AV+AS
AV+AS
AS+ASW+FW+PC+PM
AV+AS
AV+AS
AV+AS
AV+FW
AV+AS
AV+AS+FW+PC
AV+ASW+FW
AV+ASW+PC+PU
AV+AS+FW+PC
-
Total cost/month Total cost/month
VAT incl.
VAT incl.
Euro
34,90
9,43
15,42
38,00
30,36
24,93
15,40
29,01
34,35
16,50
7,83
15,66
39,55
22,08
8,46
11,58
11,58
28,92
16,35
16,35
23,83
17,97
6,12
14,38
18,78
20,39
25,84
19,11
20,86
EUR/PPP
31,44
19,63
12,48
38,78
43,57
16,71
20,95
23,21
32,10
17,93
11,75
26,19
36,28
19,99
11,76
17,17
17,17
24,10
22,40
22,40
18,41
30,88
11,28
19,43
22,63
23,76
30,12
22,27
18,35
Indexed
ranking
(****)
1,36
0,85
0,54
1,68
1,89
0,72
0,91
1,00
1,39
0,78
0,51
1,13
1,57
0,87
0,51
0,74
0,71
1,04
0,97
0,92
0,80
1,34
0,49
0,84
0,98
1,03
1,30
0,96
0,79
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 13: Detailed information on least expensive offer per country (1024kbps-2048kbps incl.)
62
Broadband Internet Access Cost
Second Semester 2009
4.2.3.e BASKET “1024KBPS-2048KBPS(incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
33,35
19,31
AT
19,63
12,48
13,03
47,25
25,24
32,60
24,44
48,60
CY
38,78
24,95
31,44
33,00
CZ
19,76
DK
EE
59,66
46,70
38,21
43,57
43,57
30,93
14,42
20,71
16,71
18,21
14,70
16,58
21,68
35,82
20,95
20,95
22,23
41,51
19,58
FI
23,21
17,95
DE
90
35,69
18,75
19,29
80
47,91
24,74
CA
70
30,44
31,44
34,82
22,60
BG
60
15,91
19,30
34,83
32,85
26,38
32,10
35,15
38,76
38,76
21,16
23,77
17,93
19,52
EL
19,86
17,99
HU
11,75
ICE
31,50
27,16
20,41
26,19
26,19
42,92
42,92
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
63
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "1024-2048 (incl.)", 2GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
20,56
26,74
25,16
25,22
IE
35,00
35,42
35,83
36,73
36,28
36,28
IT
20,76
22,07
19,99
JAP
28,02
25,51
KOR
17,76
LV
16,07
11,76
28,68
16,63
17,17
26,26
25,22
30,62
26,32
27,99
24,21
27,00
24,10
24,13
LU
42,92
42,92
19,90
19,90
22,40
22,40
MT
NO
30,95
21,97
18,76
LT
65,20
17,80
28,08
30,95
29,94
18,41
29,50
14,40
NL
25,01
18,66
23,23
38,34
31,01
PL
30,88
RO
95,53
32,18
PT
23,97
11,31
12,21
11,28
14,42
83,44
44,90
42,03
31,62
32,98
32,98
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
64
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "1024-2048 (incl.)", 2GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
37,42
87,61
24,29
SK
61,98
19,43
38,52
26,51
35,09
26,08
29,99
22,63
24,10
SI
55,23
ES
19,76
24,23
CAL
23,76
32,49
SE
29,49
October 2009
Not included in the EU27: BE, FR, IE, NL, PT, UK
Not included in the EU15: BE, FR, IE, NL, PT, UK
Not included in the NMS: /
Not included in the non EU: KOR
33,19
35,27
30,12
31,00
16,57
24,50
24,50
24,88
22,27
22,27
October 2008
Not included in the EU27: BE, ES, FR
Not included in the EU15: BE, ES, FR
Not included in the NMS: /
Not included in the non EU: /
21,87
25,39
18,08
28,33
18,35
26,89
22,68
22,68
24,73
24,73
UK
27,47
22,86
EU27
23,52
October 2007
Not included in the EU27: BE, CY, FR
Not included in the EU15: BE, FR
Not included in the NMS: CY
Not included in the non EU: COL, ICE, JAP, KOR
39,38
31,72
30,59
27,72
21,75
EU15
67,37
29,04
COL
N-Y
90
34,52
28,06
25,02
32,05
27,18
23,97
NMS
22,52
47,07
33,93
27,11
22,77
30,95
25,04
28,03
21,89
28,05
Non EU
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
65
Broadband Internet Access Cost
Second Semester 2009
4.2.3.f CONCLUSIONS ON BASKET 1024KBPS-2048KBPS (incl.):
−
−
−
For some countries, no offer of the selected ISPs was available in this basket:
Belgium, France, Ireland, Korea, Portugal, Spain, The Netherlands and the
United Kingdom. Two of these countries, The Netherlands and the United
Kingdom, still had offers in this sample in April 2009.
From the ISPs in the following countries, only one offer was available for this
basket: Czech Republic, Estonia, Iceland, Italy and the State of New York. This
shows that the charge for this offer equals the least expensive and no median
value was determined for these countries.
For two countries, Lithuania and Malta, two offers are presented as both have
the same price. In both cases, these are offers of the same provider: in
Lithuania these offers are available to customers in two different regions
(Vilnius and Kaunas); in Malta the technology of the two offers is different
(Plug&Play and xDSL).
−
The offers for Austria, Bulgaria, Canada, Finland, Hungary, Latvia, Lithuania
and Luxembourg are only available in certain areas of the country.
−
The offers for Estonia (STV) and Finland (Elisa) are only available to clients who
have an analog cable TV contract with the ISP.
−
In Slovakia, the ISP requires a deposit for use of equipment.
−
Of the six metered offers selected as least expensive in this basket, two offers
needed a normalisation process.
−
Germany: the German offer includes 0GB. The charge for an
additional GB is 1.63 EUR/PPP. As 2 GB need to be added, the total
charge is equal to 32.1 EUR/PPP: 9.68 EUR/PPP non-recurring
charges + 19.17 EUR/PPP recurring charges + 3.26 EUR/PPP
additional internet access charges.
Italy: 6 hours during daytime are included in the offer and the
charge per additional hour is 1.74 EUR/PPP. 14 hours need to be
added, which totals 24.40 EUR/PPP for additional recurring Internet
access charges. 2.75 EUR/PPP non-recurring charges + 9.13
EUR/PPP recurring charges + 24.40 EUR/PPP additional internet
access charges equals 36.28 EUR/PPP.
For some countries a major difference can be noted between the least
expensive and the median offer.
Hungary: 7 out of 14 offers for this basket have charges above 20
EUR/PPP while the least expensive offer have charges equal to
11.75 EUR/PPP.
Lithuania: there are 18 offers for this basket, out of which ten with
charges over 30 EUR/PPP and two of these with charges over 125
EUR/PPP.
There are 3 offers in Slovakia for this basket. Two of these are xDSL
offers and have charges higher than 35 EUR/PPP; the other one
have charges equal to 19.43 EUR/PPP and is a cable offer.
Poland: 4 out of 5 offers have charges above 70 EUR/PPP and two
of these even above 115 EUR/PPP, which explains the high median
66
Broadband Internet Access Cost
Second Semester 2009
of 95.53 EUR/PPP compared to the value of 30.88 EUR/PPP of the
least expensive offer. These 4 offers are xDSL while the least
expensive one is a cable offer.
−
−
−
−
The omission of non-recurring charges in the following countries influences the
place they take in the overall ranking of the least expensive offers: Cyprus,
Greece, Lithuania, Malta, Norway, Romania and Slovenia. Non-recurring
charges do not represent a significant share of total charges in any country.
In eight countries, the charges of the least expensive offer in the sample of
October 2009 decreased significantly compared to the charges in October 2008.
These countries are Canada, Cyprus, Greece, Hungary, Iceland, Latvia,
Slovakia and Slovenia.
In five other countries, the charge of the least expensive offers increased
compared to October 2008. These countries are Austria, Czech Republic,
Finland, Germany and the State of New York.
Overall, it could be observed that the average cost of the least expensive offers
in the EU27 countries has slightly increased. This increase results of a
significant increase in the charges of the least expensive offers in the EU15,
while charges remained stable in the NMS. The median charges decreased
however significantly in the NMS. In the non-EU countries, the average least
expensive offers decreased slightly but median value remained at the same
level compared to October 2008.
67
Broadband Internet Access Cost
Second Semester 2009
4.2.4. BASKET “2048KBPS-4096KBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.4.a LEAST EXPENSIVE OFFERS
For France, Germany, Iceland, Italy, Japan, Korea, Malta, Portugal, Spain and the United
Kingdom there were no offers in the sample for this basket in our selection.
Least expensive offer:
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
20
30
3072
DK
2560
LV
3072
NL
17,81
3000
HU
16,82
3072
IE
3072
BG
4096
SI
20,48
4096
RO
20,85
3072
CA
3072
LT
2560
SE
3072
EE
4096
AT
3072
CAL
23,61
3,94
3072
COL
23,61
3,94
3500
NO
3072
FI
4096
EL
3072
N-Y
3072
CZ
3072
LU
4096
PL
4096
BE
3584
SK
4096
CY
EU27
EU15
NMS
Non EU
40
50
60
70
80
90
100
15,23
1,63
13,73
1,86
18,80
2,66
16,97
Not
Not
Not
Not
2,22
18,79
21,03
included
included
included
included
in
in
in
in
the
the
the
the
EU27: DE, ES, FR, IT, MT, PT, UK
EU15: DE, ES, FR, IT, PT, UK
NMS: MT
non EU: ICE, JAP, KOR
4,20
19,54
4,34
20,96
4,12
22,43
27,66
5,69
22,32
8,32
21,20
3,94
31,49
55,69
6,60
20,75
29,17
9,46
48,16
3,69
27,92
32,60
11,88
53,32
68,37
33,43
31,15
35,29
27,84
Basic recurring charges
Non recurring charges
Additional recurring charges
Average of total charges
68
Broadband Internet Access Cost
Second Semester 2009
4.2.4.b BASKET
MEDIAN OFFERS
“2048KBPS-4096KBPS (incl.)”, LEAST EXPENSIVE AND
For the following countries, only one offer was available for this basket: Belgium,
Canada, Czech Republic, Greece, Luxembourg, Slovakia, the State of Colorado and the
State of New York. Consequently, no median value could be determined.
Least expensive and median offers:
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
CA
COL
EL
N-Y
10
20
30
40
BE
64,21
SK
65,21
LV
SE
SI
LT
CAL
IE
HU
EE
FI
NO
AT
90
100
35,42
56,51
BG
80
29,52
LU
RO
70
27,55
55,69
NL
60
21,01
CZ
DK
50
15,23
18,60
17,81
20,40
20,85
21,44
19,63
22,12
15,36
23,20
23,74
24,11
20,48
26,51
21,03
26,65
27,55
27,62
18,80
27,88
18,69
28,13
25,30
29,64
28,01
30,36
27,66
36,08
26,55
41,38
Total charges
Median value
Median per country
68,37
68,79
CY
57,62
PL
88,01
EU27
26,65
EU15
26,55
NMS
26,74
Non EU
32,96
69
Broadband Internet Access Cost
Second Semester 2009
4.2.4.c BASKET “2048KBPS-4096KBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
DK
LV
NL
HU
IE
BG
SI
RO
CA
LT
SE
EE
AT
CAL
COL
NO
FI
EL
N-Y
CZ
LU
PL
BE
SK
CY
Basic recurring charges
Non recurring charges
Additional recurring charges
70
Broadband Internet Access Cost
Second Semester 2009
4.2.4.d BASKET “2048KBPS-4096KBPS (incl.)”, LIST OF THE SELECTED OFFERS
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Norway
The Netherlands
Poland
Romania
Slovakia
Slovenia
State of California
State of Colorado
State of New York
Sweden
Tele2 Austria
Belgacom
Internet group
Rogers Communications
Otenet Telecommunications
Ceské Radiokomunikace
Dansk Kabel TV
STV
Elisa
Forthnet
Fibernet
UPC Ireland
OSTKOM
Penkiu kontinentu komunikacijos centras
Numericable
Get
Ziggo
Aster Group
Romtelecom
Slovak Telekom (T-COM)
T-2
Verizon
Verizon
Verizon
Telenor Sverige
Volles Rohr! M
Belgacom Internet Light
Internet Group Economic 3Mbps
Rogers Lite Internet
OnDSL Xtream
Premium WiMAX
Lav hastighed 3 Mbit / 512 kbit
STV Kodu
Elisa Laajakaista Heti ( Tampere) 3M
Forthnet ADSL
EXQ1
3 Mb Broadband Value
Prometej
Sky Silver
Forfait Internet 3 Mega
Bredbaand - Medium
Internet Z1
Pakiet Twoj Dom
Clicknet 4 Mbps
Turbo 3
VDSL 4M / 512 Kbps
Verizon High Speed internet Power Plan
Verizon High Speed internet Power Plan
Verizon High Speed internet Power Plan
Bredbandsbolaget Bredband 2
xDSL
xDSL
FTTx
Cable
xDSL
Plug&Play
Cable
Cable
Cable
xDSL
Cable
Cable
Cable
FTTx
Cable
Cable
Cable
Cable
xDSL
xDSL
FTTx
xDSL
xDSL
xDSL
FTTx
Contract
duration (*)
Bitrate
down
GB included
per month
Months
12
12
12
12
12
18
12
12
12
12
12
12
12
12
12
12
12
12
Kbps
4096
4096
3072
3072
4096
3072
3072
3072
3072
4096
3000
3072
2560
3072
3072
3500
3072
4096
4096
3584
4096
3072
3072
3072
2560
unlimited
4
unlimited
25
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
30
unlimited
unlimited
3
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Hours
Adresses
Total
Total
E-mail boxes
Indexed ranking
Webspace
included per
per
Level of protection (***) cost/month VAT cost/month VAT
(**)
(**)
(****)
month
mailbox (**)
incl.
incl.
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
1
0
1
1
1
1
1
5
1
1
1
1
3
1
1
5
5
1
1
1+
9
9
9
5
5
5
0
5
N.D.
N.D.
5
1
N.D.
N.D.
N.D.
15
1
N.D.
5
3
N.D.
10
N.D.
5
N.D.
N.D.
N.D.
N.D.
1
MB
10
50
AV+AS
0
N.D. AV+AS+ASW+FW+PC+PM+PU+BU
0
AV+AS
0
AV+AS
250
100
500
0
AV+AS
300
0
20
AV
50
AV+AS
10
AV+FW
50
AV+AS
300
AS
N.D.
N.D.
AV+AS
100
AV+AS+FW
10
10
10
100
AV+FW+BU
Euro
PPP
29,48
72,56
9,43
25,96
67,00
38,81
22,72
18,59
35,01
27,16
12,45
22,00
11,04
14,19
67,82
35,81
19,95
33,53
11,30
48,25
17,00
23,64
23,64
30,40
26,99
26,55
64,21
19,63
21,01
68,37
55,69
15,23
25,30
28,01
29,52
18,69
18,80
15,36
21,03
56,51
27,66
17,81
57,62
20,85
65,21
20,48
27,55
27,55
35,42
23,74
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 14: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.))
71
Broadband Internet Access Cost
Second Semester 2009
0,82
1,99
0,61
0,65
2,12
1,72
0,47
0,78
0,87
0,91
0,58
0,58
0,48
0,65
1,75
0,86
0,55
1,78
0,65
2,02
0,63
0,85
0,85
1,10
0,73
4.2.4.e BASKET “2048KBPS-4096KBPS (incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
44,19
27,91
AT
33,36
23,67
50,97
41,90
64,21
64,21
21,10
66,13
34,50
19,63
22,12
13,55
100
54,15
52,84
CA
90
41,38
38,73
BG
80
34,94
26,55
BE
70
28,76
25,45
21,01
21,01
68,37
68,79
CY
41,88
48,38
45,50
47,51
CZ
26,69
DK
19,26
47,80
27,97
15,23
18,60
14,61
38,06
26,18
28,43
25,30
29,64
EE
55,69
55,69
30,92
31,34
28,06
30,59
28,01
30,36
FI
48,16
48,16
22,81
EL
29,52
29,52
38,27
24,22
HU
18,69
49,87
37,11
28,13
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
72
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "2048-4096 (incl.)", 10GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
24,68
39,05
25,29
IE
18,80
35,28
27,88
26,34
26,34
KOR
33,14
LV
39,77
15,22
24,28
15,36
23,20
20,99
LT
36,53
18,61
21,03
32,38
26,65
56,51
56,51
LU
169,86
MT
169,86
30,60
36,07
31,86
27,66
36,08
25,31
NO
19,21
29,61
24,08
26,05
NL
17,81
20,40
47,29
47,29
64,39
PL
57,62
29,64
PT
77,94
88,01
38,36
54,06
58,59
RO
16,20
21,98
20,85
21,44
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
73
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers
Basket "2048-4096 (incl.)", 10GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
72,11
70,65
SK
65,21
65,21
20,48
28,68
26,51
154,96
42,03
ES
53,16
53,16
16,32
16,32
October 2009
Not included in the EU27: DE, ES, FR, IT, MT, PT, UK
Not included in the EU15: DE, ES, FR, IT, PT, UK
Not included in the NMS: MT
Not included in the non EU: ICE, JAP, KOR
27,46
26,30
28,38
27,55
27,62
CAL
COL
222,06
30,64
35,39
22,16
SI
76,44
21,67
26,30
29,74
27,55
27,55
28,28
26,30
29,74
N-Y
October 2008
Not included in the EU27: CY, DE, FR, IT, LU, MT, UK
Not included in the EU15: DE, FR, IT, LU, UK
Not included in the NMS: CY, MT
Not included in the non EU: ICE, JAP, KOR
34,82
35,42
35,42
23,36
23,36
23,74
24,11
SE
October 2007
Not included in the EU27: CY, DE, FR, IT, LU, PT, SE
Not included in the EU15: DE, FR, IT, LU, PT, SE
Not included in the NMS: CY
Not included in the non EU: ICE, JAP
35,12
35,12
UK
44,27
EU27
30,69
31,54
33,43
26,65
EU15
28,70
30,59
31,15
26,55
34,42
NMS
26,74
23,16
23,55
Non EU
49,63
46,62
52,34
51,27
32,68
32,38
35,29
34,82
29,04
27,84
32,96
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
74
Broadband Internet Access Cost
Second Semester 2009
4.2.4.f CONCLUSIONS ON BASKET 2048KBPS-4096KBPS (incl.)
−
−
−
−
For some countries, no offer of the selected ISPs was available for this basket;
these countries include France, Germany, Iceland, Italy, Japan, Korea, Malta,
Portugal, Spain and the United Kingdom. Two of these countries still had offers in
the sample for this basket in April 2009; these were: Japan and Portugal.
In this basket only one offer was available for the following countries: Belgium,
Canada, Czech Republic, Greece, Luxembourg, Slovakia, the State of Colorado and
the State of New York. This means that the charge for this offer equals the least
expensive and no median value was determined for these countries.
The offers for Bulgaria, Finland, Greece, Hungary and Latvia are only available in
certain areas of the country.
The offer for Denmark (Dansk kabel TV) might not be representative, as the ISP
focuses on members of certain organisations. It has however been kept in the
sample, due to the significant market share of the ISP. The second least expensive
offer is offered by You See with a speed of 4 Mbps and a total charge of 17.78
EUR/PPP.
−
The offers for Estonia (STV), Finland (Elisa) and The Netherlands (Ziggo) are only
available to clients who have an analog cable TV contract with the ISP.
−
No phone line or TV contract is required in order to access the Greek offer
(Forthnet).
−
The Polish offer (Aster) provides unlimited download volume during the night.
−
In the selection of the least expensive offers of this basket there are six metered
offers. One of these needed normalisation.
−
−
The offer for Belgium includes 4 GB. The additional cost per GB is
5.43 EUR/PPP. The total charge of 64.21 EUR/PPP is calculated as
follows: 3.69 non-recurring charges + 27.92 recurring charges + 6
* 5.43 for 1GB download volume.
Luxembourg: The offer includes 3GB. The charge per additional GB
is 4.17 EUR/PPP. Charges are calculated as follows: 7 * 4.17
EUR/PPP + 6.60 EUR/PPP non-recurring charges + 20.75 EUR/PPP
recurring charges equals total charges of 56.51 EUR/PPP.
For some countries a major difference can be noted between the least expensive
and the median offer:
There are only two offers for this basket in Austria, and these are
both xDSL: the least expensive offer for which the charge equals
26.55 EUR/PPP and the second one which costs 56.21 EUR/PPP.
Poland has three offers, of which two based on xDSL technology
and the charges for which are above 85 EUR/PPP and one based on
Cable technology at 57.62 EUR/PPP. This explains the high median
compared to the least expensive offer in this basket.
The omission of non-recurring charges in Denmark, Ireland, Lithuania, The
Netherlands, Norway, Romania and Slovenia influences the place they take in the
overall ranking of the least expensive offers. Non-recurring charges are not
75
Broadband Internet Access Cost
Second Semester 2009
significant any country but additional
Luxembourg and in Belgium.
−
−
−
recurring charges are very high in
In seven countries, the charges for the least expensive offer in the sample of
October 2009 decreased significantly compared to the charges in October 2008.
These countries are Bulgaria, Denmark, Hungary, Ireland, The Netherlands, Poland
and Slovakia.
In six countries, the charges for the least expensive offer in the sample of October
2009 increased compared to October 2008. These countries are the following:
Belgium, Canada, Czech Republic, Greece, Romania and the State of New York.
However, the greatest increase in charges for the least expensive offers was
observed in Belgium where they nearly doubled during the one year period.
Overall, it could be observed that the average cost of the least expensive offers
slightly increased in the EU27. This results from a slight increase in charges in both
the EU15 and the NMS. The median value of the offers in the EU27 countries
decreased. This decrease presents the combined result of a decrease of the median
in the EU15 and a movement in the same direction in the NMS. The average least
expensive offers in the Non-EU countries clearly increased in October 2009
compared to October 2008. The median value also increased slightly for these
countries.
76
Broadband Internet Access Cost
Second Semester 2009
4.2.5 BASKET “4096KBPS-8192KBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.5.a LEAST EXPENSIVE OFFER
The ISPs selected for Cyprus, Slovakia and Spain do not offer any broadband access
services for this basket.
Least expensive offer:
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
8192
AT
10
20
11,62
7680
CA
15,64
LV
16,27
5120
5120
NL
5120
EE
15,02
14,52
18,51
6144
BG
18,72
7168
IT
5120
RO
8192
SE
8192
SI
8192
KOR
8192
EL
2,75
16,81
Not
Not
Not
Not
4,57
19,54
4,23
24,10
included
included
included
included
in
in
in
in
the
the
the
the
EU27: CY, ES, SK
EU15: ES
NMS: CY, SK
non EU: /
24,24
21,20
3,17
26,14
CZ
FR
6144
IE
27,89
30,35
3,22
6144
CAL
27,56
8192
PL
28,57
4,35
5120
FI
27,92
5,69
27,56
6,50
4,07
7168
COL
8192
LU
8192
ICE
7000
NO
36,91
8192
MT
37,47
33,42
6000
7270
N-Y
5120
PT
6144
BE
27,12
EU27
27,80
Non recurring charges
Additional recurring charges
Average of total charges
2,02
33,30
9,68
41,72
23,24
Basic recurring charges
2,43
34,55
DE
NMS
100
4,40
18,30
8192
Non EU
90
18,83
16,17
8192
EU15
80
2,92
UK
DK
70
17,30
HU
JAP
60
0,74
5000
8192
50
1,79
16,07
8192
8192
40
2,24
5000
LT
30
3,94
2,42
34,88
3,69
36,12
31,33
22,86
30,66
77
Broadband Internet Access Cost
Second Semester 2009
4.2.5.b BASKET
MEDIAN OFFERS
“4096KBPS-8192KBPS (incl.)”, LEAST EXPENSIVE AND
For the following countries, only one offer was available in the sample for this basket:
Belgium, Iceland, Korea, Malta, Portugal, the State of New York and the United Kingdom.
Consequently, no median value could be determined.
Least expensive and median offers:
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
UK
KOR
10
20
36,57
MT
37,47
AT
IT
RO
LV
JAP
SE
BG
SI
FR
HU
IE
CZ
COL
EE
CAL
LT
FI
NO
LU
DE
15,64
20,60
18,83
22,40
16,81
24,36
24,37
24,46
13,87
26,55
21,06
26,97
21,38
27,43
16,27
27,48
20,57
29,03
23,77
29,91
18,72
30,85
24,10
31,33
30,35
33,07
17,44
33,56
31,11
34,32
26,15
34,86
34,05
35,92
17,30
36,17
31,63
37,77
16,81
38,63
33,61
39,25
36,91
41,53
35,85
90
100
110
Total charges
Median value
Median per country
56,69
62,71
32,93
EU27
33,61
EU15
34,32
NMS
80
42,98
PL
Non EU
70
66,93
BE
EL
60
60,55
PT
NL
50
45,66
N-Y
DK
40
24,24
ICE
CA
30
18,51
107,93
32,84
37,48
78
Broadband Internet Access Cost
Second Semester 2009
4.2.5.c BASKET “4096KBPS-8192KBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
AT
CA
LV
LT
NL
EE
HU
UK
BG
DK
JAP
IT
RO
SE
SI
KOR
EL
CZ
FR
IE
CAL
PL
FI
COL
LU
ICE
NO
MT
DE
N-Y
PT
BE
Basic recurring charges
Non recurring charges
Additional recurring charges
79
Broadband Internet Access Cost
Second Semester 2009
4.2.5.d BASKET “4096KBPS-8192KBPS (incl.)”, LIST OF THE SELECTED OFFERS
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Japan
Korea
Latvia
Lithuania
Luxembourg
Malta
Norway
The Netherlands
Poland
Portugal
Romania
Slovenia
State of California
State of Colorado
State of New York
Sweden
The UK
UPC Austria
Telenet
Eurocom Cable
Videotron
VOLNY+Dial Telecom
Dansk Kabel TV
STV
Elisa
NeufCegetel (SFR)
Deutsche Telekom
Tellas
EnterNet
Siminn
BT Ireland
Libero
NTT West
Korea Telecom
Pronets
Telerena
Tango fixed (Tele 2)
GO
Get
UPC Nederland
Vectra
ZON / TV Cabo
RCS & RDS
T-2
AT&T
Qwest
Verizon
Tele2 Sverige
Tiscali UK
inode aDSL Simple
ComfortNet
Eurocom Intro
High Speed Internet CABLE
Volny internet 8M
Mellem hastighed 8 Mbit / 1 Mbit
Saturn Neo
Elisa Laajakaista Heti (Tampere) 5M
neufbox de SFR 8M
Surf DSL Flat 6000
Tella ADSL
EnterNet 5 Mbps prepaid Csomag
Leið 2
Broadband (Option 2)
ADSL Flat
Flet's ADSL 8M Plan
QOOK Internet Lite (ADSL)
For Kids
A1
Tango ADSL Complet 8 Mbits/s
Go Home Up to 8Mbps
Bredbaand - Large
Internet 5
Internet 8Mbps
ZON 5 Mb
Cable Link 39 LEI internet only
VDSL 8 M / 1 M
DSL Elite
Faster
Verizon High Speed internet TurboPlan
Bredband 8 Mbit/s
Broadband only
Cable
Cable
Cable
Cable
xDSL
Cable
FTTx
Cable
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
FTTx
Cable
xDSL
xDSL
Cable
Cable
Cable
Cable
Cable
FTTx
xDSL
xDSL
xDSL
Cable
xDSL
Contract duration
(*)
Months
12
12
12
12
24
18
12
12
12
6
12
12
12
12
Bitrate down
Kbps
8192
6144
6144
7680
8192
8192
5120
5120
8192
6000
8192
5000
8192
6144
7168
8192
8192
5000
5120
8192
8192
7000
5120
8192
5120
5120
8192
6144
7168
7270,4
8192
8192
12
12
12
12
12
12
18
GB
Hours included E-mail boxes
included
per month
(**)
per month
unlimited
4
unlimited
30
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
60
30
unlimited
unlimited
40
unlimited
78,125
unlimited
100
unlimited
unlimited
unlimited
10
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
10
1
1
N.D.
0
1
1
5
10
25
1
3
5
1
3
N.D.
N.D.
1
2
5
4
1
3
2
30
2
1+
11
11
9
10
N.D.
Adresses
per
Webspace (**)
mailbox
(**)
10
N.D.
1
6
0
5
1
N.D.
N.D.
10
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
1
N.D.
N.D.
N.D.
10
12
N.D.
N.D.
N.D.
N.D.
11
N.D.
N.D.
1
N.D.
MB
20
0
N.D.
5
0
250
100
500
1024
1024
0
100
0
N.D.
150
N.D.
40
0
N.D.
100
N.D.
50
25
400
N.D.
N.D.
100
N.D.
25
10
40
N.D.
Level of protection
(***)
AV+AS
AV+AS
AV+AS
PC
AV+AS
AV+AS
AS+ASW+FW+PC+PM
AV+AS
AV+AS
AV+FW
AV+AS
N.D.
AV+AS+FW
AV+ASW+FW
AV+ASW+PC+PU
FW
AV+AS
Total
Total
cost/month VAT cost/month VAT
incl.
incl.
Euro
15,39
75,63
9,00
19,32
18,22
28,09
12,72
42,01
34,90
45,99
22,42
11,62
21,86
36,40
22,95
22,72
16,44
11,70
11,34
43,02
27,35
47,78
18,83
19,16
52,07
11,59
20,00
27,14
29,22
39,18
27,02
16,29
Indexed
ranking
(****)
EUR/PPP
13,87
66,93
18,72
15,64
26,15
18,83
17,30
33,61
30,35
42,98
24,37
17,44
36,57
31,11
21,06
20,57
24,24
16,27
16,81
35,85
37,47
36,91
16,81
32,93
60,55
21,38
24,10
31,63
34,05
45,66
23,77
18,51
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 15: Detailed information on least expensive offer per country (4096kbps-8192kbps incl.)
80
Broadband Internet Access Cost
Second Semester 2009
0,49
2,35
0,66
0,55
0,92
0,66
0,61
1,18
1,06
1,51
0,85
0,61
1,28
1,09
0,74
0,72
0,85
0,57
0,59
1,26
1,31
1,29
0,59
1,15
2,12
0,75
0,85
1,11
1,19
1,60
0,83
0,65
4.2.5.e BASKET “4096KBPS – 8192KBPS (incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
29,20
AT
80
70,29
70,29
66,93
66,93
20,94
CA
158,59
158,59
39,44
18,72
120
58,84
19,31
23,11
13,87
26,55
BE
BG
100
30,85
18,78
27,85
16,16
24,84
15,64
20,60
56,73
CZ
26,62
26,15
31,64
27,97
33,78
DK
84,79
39,67
34,86
55,15
18,83
22,40
17,30
36,17
25,19
24,58
FI
110,19
110,19
29,16
35,18
EE
48,22
41,61
33,61
39,25
29,89
30,80
30,35
33,07
FR
DE
EL
22,73
27,01
20,64
22,95
42,98
62,71
57,99
57,99
23,64
30,23
24,37
24,46
37,35
39,69
HU
17,44
57,79
50,92
33,56
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
81
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "4096-8192 (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
56,73
47,01
ICE
100
68,29
58,45
36,57
36,57
139,40
32,91
33,54
IE
IT
JAP
39,47
31,11
34,32
34,00
38,86
21,84
21,84
21,06
26,97
21,37
22,56
20,57
47,98
47,98
29,03
41,92
41,92
24,24
24,24
24,24
24,24
KOR
LV
120
40,80
43,24
19,33
16,27
32,83
27,48
37,52
33,25
LT
16,81
68,71
43,49
38,63
44,36
37,34
LU
35,85
53,89
46,26
56,69
33,30
33,30
37,47
37,47
MT
32,25
NO
40,15
44,24
40,23
36,91
41,53
41,59
33,44
33,44
NL
16,81
50,69
24,36
85,78
61,38
63,27
PL
32,93
109,00
107,93
Least expensive April 2007
Least expensive April 2008
Least expensive April 2009
Median April 2007
Median April 2008
Median April 2009
82
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007 – October 2008 – October 2009
Least expensive and median offers:
Basket "4096-8192 (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
42,44
21,38
45,86
27,43
23,39
34,39
26,08
SI
24,10
37,81
31,33
165,71
ES
62,82
62,82
24,50
34,74
32,54
37,34
31,63
37,77
CAL
24,50
34,07
37,47
33,19
34,85
N-Y
25,35
18,07
18,07
23,77
UK
11,62
October 2008
Not included in the EU27: CY, SK
Not included in the EU15: /
Not included in the NMS: CY, SK
Not included in the non EU: /
45,66
45,66
32,24
29,91
23,33
25,92
18,51
18,51
27,88
61,26
56,73
30,89
EU27
178,97
October 2009
Not included in the EU27: CY, ES, SK
Not included in the EU15: ES
Not included in the NMS: CY, SK
Not included in the non EU: /
34,74
33,19
35,27
34,05
35,92
COL
SE
120
60,55
60,55
12,21
RO
100
63,80
35,38
35,38
PT
80
October 2007
Not included in the EU27: BE, CY, FR, MT, RO, SK
Not included in the EU15: BE, FR
Not included in the NMS: CY, MT, RO, SK
Not included in the non EU: /
39,35
27,80
33,61
44,34
46,70
31,36
33,66
31,33
34,32
EU15
64,39
30,20
NMS
22,86
42,15
32,84
36,08
29,99
Non EU
85,70
30,66
43,20
37,34
37,48
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
83
Broadband Internet Access Cost
Second Semester 2009
4.2.5.f CONCLUSIONS ON BASKET 4096KBPS-8192KBPS (incl.)
−
−
−
−
−
−
−
−
For some countries, no offer of the selected ISPs was available in this basket
for April 2009; the countries include Cyprus, Slovakia and Spain. Spain had
offers for this basket in April 2009 but no longer in October 2009. No country
that did not have offers in April 2009 did have in October 2009.
In this basket only one offer was available for the following countries: Belgium,
Iceland, Korea, Malta, Portugal, the State of New York and the United Kingdom.
This means that the charge for this offer equals the least expensive and no
median value was determined for these countries.
The offers for Czech Republic, Finland, France, Greece, Hungary, Latvia and
Luxembourg are only available in certain areas of the country.
The offer for Denmark (Dansk kabel TV) might not be representative, as the
ISP focuses on members of certain organisations. It has however been kept in
the sample, due to the significant market share of the ISP. The second least
expensive offer is provided by Fullrate with a speed of 6 Mbps and a total
charge of 19.41 EUR/PPP.
The offers for Estonia (STV), Finland (Elisa), Portugal (ZON/TV Cabo) and
Romania (RCS & RDS) are only available to clients who have an analog cable
TV contract with the ISP.
The Portuguese offer provides unlimited download volume for national content.
The Latvian offer has a higher download speed for national content.
In the selection of the least expensive offers of this basket there are eight
metered offers. All but two of these offers did meet our predefined
normalisation parameters. The offers of Belgium and Portugal needed
normalisation, which strongly impacted their ranking.
The only offer for Belgium in this basket includes 4 GB per month;
the additional cost per GB amounts to 1.39 EUR/PPP; the total
monthly cost of 66.93 EUR/PPP includes 3.69 non-recurring charges
+ 27.12 recurring charges + (1.39 * 26 = 36.12).
The Portuguese offer is also the only one available for this basket. It
includes unlimited national traffic, but the international traffic is
limited to 10 GB per month. A fee of 1.74 EUR/PPP is charged per
additional GB. The total charge of 60.55 EUR/PPP is calculated as
follows: 2.42 non-recurring charges + 23.24 recurring charges +
(1.74 * 20 = 34.88).
For some countries a major difference can be noted between the least
expensive and the median offers.
Estonia has four offers in this basket, of which one based on
Plug&Play technology at 56.43 EUR/PPP, two based on cable
technology at 33.99 and 38.34 EUR/PPP and one based on FTTx
technology at 17.30 EUR/PPP.
In Hungary, 24 offers are available for this basket, of which 21
offers have total charges higher than 20 EUR/PPP and 11 of these
offers have charges higher than 40 EUR/PPP.
Lithuania has 19 offers in this basket, of which 12 have total
84
Broadband Internet Access Cost
Second Semester 2009
charges over 35 EUR/PPP.
−
−
−
−
There are 5 offers for Poland in this basket, of which two cable
offers with monthly charges of 32.93 and 34.35 EUR/PPP, while the
three other offers are xDSL and have total charges of over 100
EUR/PPP.
The omission of non-recurring charges in the following countries influences the
place they take in the overall ranking of the least expensive offers: Bulgaria,
Canada, Czech Republic, Denmark, Estonia, France, Korea, Latvia, Malta,
Norway, Slovenia and the United Kingdom. Non-recurring charges are
significant in none of the countries.
Total charges of the least expensive offers decreased significantly in the
following countries compared to October 2008: Denmark, Estonia, Hungary,
Iceland, Lithuania, The Netherlands and Poland. A slighter decrease was also
observed in Austria, Belgium and Latvia.
Charges of the least expensive offers increased in seven countries: Finland,
Germany, Portugal, Romania, the State of New York, Sweden and the United
Kingdom.
Overall, the charges of the least expensive offer in the sample of October 2009
decreased for the EU27 compared to the charges in October 2008. More
precisely, the average of the least expensive offers and the median values of
the NMS have decreased significantly, while the least expensive and median
value for the EU15 remained stable. For the non-EU countries, the least
expensive offers and the median values also remained stable.
85
Broadband Internet Access Cost
Second Semester 2009
4.2.6. BASKET “8192KBPS-20MBPS (incl.)”, IN €/PPP (VAT INCL.)
4.2.6.a LEAST EXPENSIVE OFFER
In total, for four countries there are no offers in the sample corresponding to this basket,
i.e. Cyprus, Greece, Korea and Spain.
Least expensive offer:
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10240
RO
20480
HU
20480
FR
15000
CA
10240
BG
20480
LU
20480
LT
10240
SI
20480
NL
10000
LV
12288
JAP
10240
SE
16384
AT
12288
DK
10240
SK
15360
N-Y
20480
IT
10240
EE
16000
DE
10240
IE
10240
UK
10240
PT
12288
ICE
12288
FI
10
20
15,64
15,96
12228
BE
16384
PL
EU27
EU15
NMS
Non EU
Average of total charges
1,11
17,81
19,02
4,40
16,75
Not
Not
Not
Not
2,10
19,54
2,24
20,63
included
included
included
included
in
in
in
in
the
the
the
the
EU27: CY, EL, ES
EU15: EL, ES
NMS: CY
non EU: KOR
0,75
22,43
1,86
21,62
23,58
2,75
22,89
26,00
3,88
23,27
27,35
3,09
24,69
2,42
29,06
2,02
29,94
5,87
26,32
37,29
10240
Additional recurring charges
16,87
36,82
MT
Non recurring charges
1,79
15,02
CZ
CAL
Basic recurring charges
2,43
13,75
NO
COL
50
2,61
16384
12288
40
14,02
12,96
20000
12800
30
12,93
0,76
6,56
34,64
6,50
35,43
0,91
41,45
3,69
36,95
40,82
4,42
4,35
25,21
25,77
24,54
30,43
86
Broadband Internet Access Cost
Second Semester 2009
4.2.6.b BASKET “8192KBPS - 20MBPS (incl.)”, LEAST EXPENSIVE AND
MEDIAN OFFERS
For Estonia, only one offer was available in the sample for this basket. Consequently, no
median value could be determined.
Least expensive and median offers:
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
EE
RO
CA
NL
DK
BG
FR
SE
JAP
LT
SK
IE
AT
IT
FI
LV
SI
PT
UK
N-Y
HU
ICE
NO
BE
CZ
DE
CAL
COL
LU
PL
10
20
EU27
NMS
Non EU
40
50
60
70
80
26,00
12,93
18,26
15,64
26,41
18,92
26,74
23,18
26,94
15,96
27,44
15,57
27,44
21,64
27,81
21,15
28,38
16,81
29,26
23,49
29,95
27,35
31,62
22,88
31,66
25,64
32,01
32,19
32,90
19,02
33,61
16,87
33,73
31,48
37,64
27,78
37,70
23,58
38,81
14,02
39,26
31,96
43,50
37,58
44,18
45,06
46,17
37,29
47,68
27,15
47,78
41,20
51,50
41,93
51,53
16,18
57,76
45,17
68,23
42,37
MT
EU15
30
71,05
33,61
32,01
33,93
41,53
Total charges
Median value
Median per country
87
Broadband Internet Access Cost
Second Semester 2009
4.2.6.c BASKET “8192KBPS-20MBPS (incl.)”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
RO
HU
FR
CA
BG
LU
LT
SI
NL
LV
JAP
SE
AT
DK
SK
N-Y
IT
EE
DE
IE
UK
PT
ICE
FI
CZ
NO
CAL
COL
MT
BE
PL
Basic recurring charges
Non recurring charges
Additional recurring charges
88
Broadband Internet Access Cost
Second Semester 2009
4.2.6.d BASKET “8192KBPS-20MBPS (incl.)”, LIST OF THE SELECTED OFFERS
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Norway
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
State of California
State of Colorado
State of New York
Sweden
The UK
UPC Austria
Belgacom
Speedy Net
Telus
VOLNY+Dial Telecom
You see
STV
Finnet group
NeufCegetel (SFR)
HanseNet/Alice
Digi
Vodafone
UPC Ireland
Libero
NTT West
Pronets
Telerena
Tango fixed (Tele 2)
Melita
NextGenTel
Tele2 Nederland
Vectra
ZON / TV Cabo
NewCom Telecomunicatii
UPC Slovakia
T-2
Cox Communications
Qwest
CableVision
Tele2 Sverige
Virgin Media
inode aDSL Privat max 16384/1024
Belgacom Internet Go
Speedy Net 15
Internet HV Extreme (QC)
Volny internet 16M
12 Mbit/1 Mbit
Saturn Kodu
Valokaista (Tampere) 12M
ADSL 20 Méga
Alice Light Das Surfpaket
StartNET
Flotta netið
10 Mb Broadband Express
ADSL 20 Mega
Flet's ADSL More
Kids Plus
OA1
Tango ADSL Complet 20 Mbits/s
Large
Bredbånd Proff
Internet ADSL Super
Internet 16Mbps
ZON 10 Mb
INJOY Internet Esential
FIBER power 10
FTTH 10M / 10M
Preferred
Fastest
Optimum online
Bredband 10/10 Mbit/s
Broadband Size L
Cable
xDSL
Cable
xDSL
xDSL
Cable
FTTx
xDSL
xDSL
xDSL
Cable
xDSL
Cable
xDSL
xDSL
FTTx
FTTx
xDSL
Cable
xDSL
xDSL
Cable
Cable
Cable
Cable
FTTx
Cable
xDSL
Cable
FTTx
Cable
Contract
duration (*)
Bitrate
down
Months
12
12
12
24
12
6
12
12
12
Kbps
16384
12228
10240
15000
16384
12288
10240
12288
20480
16000
20480
12288
10240
20480
12288
10000
20480
20480
10240
20000
20480
16384
10240
10240
10240
10240
12800
12288
15360
10240
10240
15
12
12
12
12
12
12
12
Hours
GB included
E-mail
Adresses per
included per
per month
boxes (**) mailbox (**)
month
unlimited
25
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
30
unlimited
unlimited
unlimited
unlimited
78,125
unlimited
80
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
20
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
10
4
1
10
0
1
1
5
10
5
1
1
1
3
N.D.
2
2
5
5
1
1
4
30
1
5
unlimited
7
11
5
5
15
10
5
1
N.D.
0
5
1
N.D.
N.D.
N.D.
N.D.
0
15
N.D.
N.D.
1
N.D.
N.D.
N.D.
50
N.D.
N.D.
N.D.
N.D.
25
N.D.
N.D.
N.D.
N.D.
1
N.D.
Total
Total cost/month
Indexed ranking
cost/month VAT
VAT incl.
(****)
incl.
Webspace (**)
Level of protection (***)
MB
20
50
0
N.D.
0
0
100
100
1024
300
30
0
300
150
N.D.
0
N.D.
100
10
500
20
400
N.D.
N.D.
50
100
10
25
0
40
5120
AV+AS
AV+AS+ASW+FW+PC+PM+PU+BU
AV+AS
PC
AV+AS
AV+AS
AV+AS+ASW+FW
AV+AS
N.D.
AV+AS
AV+AS+FW
AV+ASW+FW+PC+PM
AV+ASW+PC+PU
AV+ASW+FW+PC+PM+PU
Euro
25,39
50,92
7,67
19,32
25,99
34,59
19,11
40,23
17,90
29,05
9,34
19,10
32,00
27,95
23,36
13,68
11,34
19,42
30,93
48,65
21,20
26,29
27,07
7,01
17,38
14,00
35,35
35,98
20,24
24,60
24,46
EUR/PPP
22,88
45,06
15,96
15,64
37,29
23,18
26,00
32,19
15,57
27,15
14,02
31,96
27,35
25,64
21,15
19,02
16,81
16,18
42,37
37,58
18,92
45,17
31,48
12,93
23,49
16,87
41,20
41,93
23,58
21,64
27,78
0,87
1,71
0,60
0,59
1,41
0,88
0,99
1,22
0,59
1,03
0,53
1,21
1,04
0,97
0,80
0,72
0,64
0,61
1,61
1,42
0,72
1,71
1,19
0,49
0,89
0,64
1,56
1,59
0,89
0,82
1,05
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 16: Detailed information on least expensive offer per country (8192kbps-20Mbps incl.)
89
Broadband Internet Access Cost
Second Semester 2009
4.2.6.e BASKET “8192KBPS-20MBPS (incl.)”, COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2007, OCTOBER 2008 AND
OCTOBER 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
38,96
27,84
AT
22,88
80
100
120
58,67
42,52
31,66
46,55
BE
45,06
46,17
63,52
63,57
54,67
35,16
23,67
BG
15,96
35,69
27,44
24,65
48,37
26,60
CA
15,64
39,65
26,41
96,76
37,97
CZ
37,29
35,53
29,91
DK
47,68
42,52
56,92
23,18
26,94
26,91
26,91
26,00
26,00
EE
32,14
45,10
31,37
36,53
32,19
32,90
FI
FR
104,64
46,58
16,89
16,89
16,26
15,57
23,07
27,44
14,33
26,05
19,66
25,20
27,15
DE
47,78
148,09
43,56
45,52
HU
14,02
51,59
39,26
65,23
54,57
ICE
31,96
89,74
78,93
43,50
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
90
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
80
100
120
33,68
38,57
IE
27,35
31,62
52,38
52,38
26,59
IT
25,64
JAP
60
40,79
32,01
21,96
24,12
21,15
28,38
26,34
32,96
29,78
30,89
KOR
27,46
35,56
19,02
33,61
19,29
LT
39,11
22,55
LV
34,08
15,72
21,91
16,81
29,26
70,50
70,50
61,82
LU
16,18
70,75
57,76
43,47
MT
69,86
42,37
36,82
NO
71,05
47,19
52,12
37,58
43,73
44,18
24,03
NL
70,15
19,83
18,92
44,86
26,74
118,96
118,96
39,49
PL
70,19
45,17
68,23
42,44
42,44
47,83
PT
31,48
63,06
37,64
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
91
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
RO
20
40
60
80
100
18,62
25,27
17,09
21,98
12,93
18,26
176,35
33,43
SK
29,17
34,01
23,49
29,95
19,26
SI
46,35
18,25
59,97
16,87
33,73
75,40
75,40
ES
40,89
42,39
27,62
CAL
46,10
41,20
51,50
40,89
42,39
37,79
45,85
41,93
51,53
COL
36,77
42,25
24,88
N-Y
38,81
21,39
22,30
22,61
24,97
21,64
27,81
SE
50,68
50,68
15,32
33,60
27,78
37,70
41,68
31,78
EU27
25,21
51,33
41,28
38,57
33,90
47,47
42,32
32,01
45,83
29,07
NMS
24,54
54,17
39,56
33,93
40,28
32,50
Non EU
October 2007
Not included in the EU27: CY, EE, EL, ES, IE, MT
Not included in the EU15: EL, ES, IE
Not included in the NMS: CY, EE, MT
Not included in the non EU: JAP
33,61
EU15
25,77
October 2009
Not included in the EU27: CY, EL, ES
Not included in the EU15: EL, ES
Not included in the NMS: CY
Not included in the non EU: KOR
October 2008
Not included in the EU27: CY, EL
Not included in the EU15: EL
Not included in the NMS: CY
Not included in the non EU: /
45,61
23,58
UK
120
30,43
47,58
45,63
41,53
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
92
Broadband Internet Access Cost
Second Semester 2009
4.2.6.f CONCLUSIONS ON BASKET 8192KBPS-20MBPS (incl.)
−
−
−
For some countries, no offer of the selected ISPs was available in this basket;
these countries include Cyprus, Greece, Korea and Spain. No country that
offered broadband with speeds between 8192kbps-20Mbps (incl.) in October
2009 did not do so in April 2009. Two countries stopped offering broadband in
this basket in October 2009: these countries are Korea and Spain.
In this basket only one offer was available for Estonia. This means that the
charge for this offer equals the least expensive and no median value was
determined for these countries.
The offers for Bulgaria, Canada, Czech Republic, Finland, France, Hungary,
Latvia, Lithuania, Luxembourg, Romania and Slovenia are only available in
certain areas of the country.
−
The offers for Estonia (STV) and Portugal (ZON/TV Cabo) are only available to
clients who have an analog cable TV contract with the ISP.
−
The Finnish offer (Finnet group) is for apartment buildings. It has been kept
due to the significance of this type of offers in Finland.
−
In Slovakia, the ISP requires a deposit for use of equipment.
−
The Latvian offer has a higher download speed for national content.
−
In the selection of the least expensive offers of this basket there are five
metered offers. Only the Belgian offer did not meet the requirements set out by
our normalisation parameters.
−
-
The Belgian offer included 25GB and following our parameters a
charge for 5 additional GB should be added. 1 extra GB costs 0.88
EUR/PPP, which amounts to 4.42 EUR/PPP.
For some countries a major difference can be noted between the least
expensive and the median offer.
Germany has three offers in this basket, of which one is metered
and has a total charge of 87.23 EUR/PPP.
Hungary has 25 offers for this basket, of which twelve have total
charges over 40 EUR/PPP.
There are three offers for Luxembourg in this basket, of which two
have charges over 50 EUR/PPP.
Malta has four offers for this basket, two of which with a lower
download speed of 10 and 12 Mbps at a price of 42.37 and 52.15
EUR/PPP, the two others with a download speed of 20 Mbps at
89.95 and 113.15 EUR/PPP.
Twelve of the 18 Slovenian offers have a total charge higher than
30 EUR/PPP; five offers are more expensive than 50 EUR/PPP. This
explains the difference between the least expensive and the median
offer.
The omission of non-recurring charges in the following countries influences the
place they take in the overall ranking of the least expensive offers: Bulgaria,
Canada, Czech Republic, Estonia, Hungary, Ireland, Latvia, Romania, Slovenia and
93
Broadband Internet Access Cost
Second Semester 2009
the State of New-York. Non-recurring charges are significant in none of the
countries.
-
It was observed that in most of the countries, the charges of the least expensive
offer in the sample of October 2009 decreased compared to the charges in
October 2008. For the following countries, this decrease was rather significant:
Canada, Hungary, Iceland, Luxembourg and Portugal.
-
For a number of countries, charges increased. These countries are Germany,
Poland, the State of California, the State of Colorado and the United Kingdom.
-
Overall, average charges for least expensive offers and median values decreased.
This decrease is more significant in the EU27 countries than for non-EU countries.
94
Broadband Internet Access Cost
Second Semester 2009
4.2.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
4.2.7.a LEAST EXPENSIVE OFFER
In total, for five countries there are no offers in the sample corresponding to this basket,
i.e. Cyprus, Estonia, Germany, Italy and Spain.
Least expensive offer:
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
20
102400
JAP
30720
HU
51200
RO
25600
NL
22,32
30720
BG
23,39
102400
SI
24,10
51200
KOR
24576
EL
16,69
16,81
Not
Not
Not
Not
51200
LV
23,31
3,75
26,94
CA
33,91
35,35
24576
IE
LU
31,92
Average of total charges
6,60
PL
30720
LT
30720
NO
46,07
51200
UK
46,91
3,74
36,73
44,14
1,79
42,49
0,76
3,09
25600
CAL
25600
BE
54,27
25600
COL
55,11
30720
PT
30000
CZ
51200
MT
Non EU
Non recurring charges
Additional recurring charges
3,22
36,47
33,25
AT
NMS
Basic recurring charges
2,02
25600
EU15
EU27: CY, DE, EE, ES, IT
EU15: DE, ES, IT
NMS: CY, EE
non EU: /
5,69
37,18
25600
EU27
the
the
the
the
1,86
31,08
N-Y
30720
in
in
in
in
1,49
30720
FI
included
included
included
included
1,37
30720
ICE
160
3,17
26,00
30720
140
24,24
21,20
25,51
51200
120
0,74
FR
SK
100
4,57
SE
30720
80
0,48
24576
DK
60
19,63
102400
25600
40
6,56
44,84
3,69
8,53
2,42
69,76
47,38
25,08
136,99
0,91
41,54
39,18
44,36
38,97
95
Broadband Internet Access Cost
Second Semester 2009
4.2.7.b BASKET “20+MBPS”, LEAST EXPENSIVE AND MEDIAN OFFERS
For the following countries, only one offer was available for this basket: Belgium, Ireland,
Lithuania, Luxembourg, Malta, Portugal, the State of New York and the United Kingdom.
Consequently, no median value could be determined.
Least expensive and median offers:
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
N-Y
20
40
IE
39,69
LU
39,85
LT
60
57,95
BE
57,95
FR
LV
DK
NL
SE
BG
SK
FI
ICE
CA
PL
HU
SI
NO
CAL
21,38
27,19
17,16
28,01
24,24
28,79
24,37
29,92
26,00
33,03
27,07
35,77
28,42
36,69
23,06
36,78
26,88
37,50
23,39
38,29
32,95
44,88
37,61
44,93
39,20
48,11
33,91
48,27
40,48
53,03
19,63
57,76
24,10
58,43
46,83
62,34
51,40
86,38
63,64
COL
93,15
72,46
CZ
97,55
EU27
41,43
EU15
39,85
NMS
Non EU
160
137,90
MT
EL
140
72,18
PT
KOR
120
50,00
AT
JAP
100
44,28
UK
RO
80
35,35
43,36
31,21
Total charges
Median value
Median per country
96
Broadband Internet Access Cost
Second Semester 2009
4.2.7.c BASKET “20+MBPS”, COMPOSITION IN %
Least expensive offer: Charges breakdown
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0%
20%
40%
60%
80%
100%
JAP
HU
RO
NL
BG
SI
KOR
EL
FR
SE
LV
DK
SK
CA
N-Y
FI
ICE
IE
LU
PL
AT
LT
NO
UK
CAL
BE
COL
PT
CZ
MT
Basic recurring charges
Non recurring charges
Additional recurring charges
97
Broadband Internet Access Cost
Second Semester 2009
4.2.7.d BASKET “20+MBPS”, LIST OF THE SELECTED OFFERS
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Finland
France
Greece
Hungary
Iceland
Ireland
Japan
Japan
Korea
Korea
Latvia
Lithuania
Luxembourg
Malta
Norway
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
State of California
State of Colorado
State of New York
Sweden
The UK
UPC Austria
Telenet
Megalan Network
Videotron
UPC Ceská republika
Telia Stofa
Elisa
NeufCegetel (SFR)
Tellas
Digi
Vodafone
BT Ireland
NTT West
NTT West
Korea Telecom
Korea Telecom
Lattelecom
Telerena
Numericable
Melita
NextGenTel
UPC Nederland
UPC Polska
ZON / TV Cabo
RCS & RDS
UPC Slovakia
T-2
Cox Communications
Verizon
CableVision
ComHem
Virgin Media
chello classic
TurboNet
Megalan Network "Unlimited Economic"
Ultimate Speed 30
Fiber Power 30
Flatrate 25Mbit/1mbit
Elisa Laajakaista Heti (Tampere) 30M
neufbox fibre optique
Tella ADSL
BaseNET
Flotta netið - meiri hraði
Broadband (Option 3)
B Flet's Mansion Type Plan 2
Flet's Hikari Next Mansion Type Plan 2
QOOK Internet Lite (VDSL)
QOOK Internet Lite ( Ftth)
Internet 2 Optic
OC1
Forfait Internet 30 Mega
50 Mbps
Next3 Mini
Internet 25
Internet Fiber Power 25Mbps
ZON 30 Mb
Fiber Link 39 LEI internet only
FIBER power 30
FTTH 100M / 10M
Premier
FIOS Faster
Optimum online Boost
Bredband Large 24
Broadband Size XXL
Cable
Cable
FTTx
Cable
Cable
Cable
Cable
FTTx
xDSL
Cable
FTTx
xDSL
FTTx
FTTx
FTTx
FTTx
FTTx
FTTx
Cable
Cable
FTTx
Cable
Cable
Cable
FTTx
Cable
FTTx
Cable
FTTx
Cable
Cable
Cable
Contract duration
(*)
Bitrate
down
Months
12
12
12
12
6
6
18
12
6
12
12
12
12
Kbps
25600
25600
30720
30720
30000
25600
30720
102400
24576
30720
51200
24576
102400
102400
51200
51200
51200
30720
30720
51200
30720
25600
25600
30720
51200
30720
102400
25600
25600
30720
24576
51200
15
12
12
12
12
12
12
12
GB
Hours
included
included
per month per month
unlimited
60
unlimited
70
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
30
unlimited
unlimited
unlimited
40
40
unlimited
244,140625
unlimited
Unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
250
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
E-mail
boxes (**)
Adresses
per
mailbox (**)
5
8
1
N.D.
5
1
5
10
1
2
1
1
N.D.
N.D.
N.D.
N.D.
5
2
5
7
1
5
3
30
2
5
1+
10
9
15
5
15
25
N.D.
1
6
3
5
N.D.
N.D.
N.D.
N.D.
0
N.D.
N.D.
N.D.
N.D.
N.D.
1
N.D.
5
N.D.
50
12
15
N.D.
N.D.
25
N.D.
N.D.
N.D.
N.D.
1
N.D.
Webspace (**)
MB
20
50
0
5
30
10
500
1024
0
30
0
N.D.
N.D.
N.D.
40
40
0
N.D.
50
10
500
50
25
N.D.
N.D.
50
100
10
10
12288
500
unlimited
Total
Total
Indexed ranking
Level of protection
cost/month VAT cost/month VAT
(***)
(****)
incl.
incl.
AV+AS
AV+ASW+FW+PC
AV+AS
AV
AV+AS
AV+AS+PC
AV+AS
AV+AS
AV+AS+ASW+FW
AV+AS
N.D.
AV+AS
AV+AS+FW
AV+ASW+FW+PC+PM
FW
AV+ASW+FW+PC+PM+PU
Euro
EUR/PPP
49,00
65,49
11,24
41,90
50,51
42,41
47,01
29,90
22,42
13,07
23,43
46,44
18,95
18,95
16,44
16,44
19,46
29,88
47,82
100,67
60,63
25,83
23,56
62,07
11,59
24,38
20,00
44,11
54,61
30,34
30,56
44,02
44,14
57,95
23,39
33,91
72,46
28,42
37,61
26,00
24,37
19,63
39,20
39,69
17,16
17,16
24,24
24,24
27,07
44,28
39,85
137,90
46,83
23,06
40,48
72,18
21,38
32,95
24,10
51,40
63,64
35,35
26,88
50,00
(*) Duration = '-' indicates that 12 months was assumed
(**) N.D. indicates information is not provided by ISP
(***) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(****) Indexed ranking: ranking of offers based on the median value of this set of results
ISPs in italic & bold are Incumbent operators
Table 17: Detailed information on least expensive offer per country (20+Mbps)
98
Broadband Internet Access Cost
Second Semester 2009
1,08
1,42
0,57
0,83
1,77
0,70
0,92
0,64
0,60
0,48
0,96
0,97
0,42
0,42
0,59
0,59
0,66
1,08
0,98
3,38
1,15
0,56
0,99
1,77
0,52
0,81
0,59
1,26
1,56
0,87
0,66
1,22
4.2.7.e BASKET “20+ MBPS”, COMPARISON OF LEAST EXPENSIVE AND MEDIAN
OFFERS IN OCTOBER 2007, OCTOBER 2008 AND OCTOBER 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
AT
60
80
100
120
140
160
180
65,35
65,35
44,14
62,16
BE
57,95
57,95
71,61
71,61
39,65
BG
23,39
63,25
38,29
31,76
54,58
33,91
41,74
33,91
48,27
CA
72,46
CZ
35,72
DK
48,30
28,42
36,69
36,49
35,61
FI
97,55
55,31
47,64
37,61
44,93
FR
27,16
34,51
26,00
33,03
EL
24,78
35,32
24,37
29,92
HU
ICE
IE
82,97
82,97
19,63
57,76
39,20
87,04
87,04
48,11
41,93
41,93
39,69
39,69
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
99
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "20+Mbps", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
28,49
JAP
KOR
LV
80
100
120
34,80
34,80
33,89
37,46
27,07
35,77
39,85
39,85
143,66
143,66
137,90
137,90
70,72
70,72
62,28
63,05
NO
46,83
62,34
60,72
23,06
October 2009
Not included in the EU27: CY, DE, EE, ES, IT, LT
Not included in the EU15: DE, ES, IT
Not included in the NMS: CY, EE, LT
Not included in the non EU: /
70,08
36,78
40,48
PL
53,03
71,54
80,50
76,24
83,71
72,18
72,18
PT
35,00
32,95
October 2008
Not included in the EU27: BE, CY, CZ, DE, EE, IT, LT, LU,
PL, UK
Not included in the EU15: BE, DE, IT, LU, UK
Not included in the NMS: CY, CZ, EE, LT, PL
Not included in the non EU: /
October 2007
Not included in the EU27: AT, BE, CY, CZ, DE, DK, EE,
ES, FR, EL, HU, IE, IT, LT, LU, MT, NL, PL, RO, UK
Not included in the EU15: AT, BE, DE, DK, ES, FR, EL, IE,
IT, LU, NL, UK
Not included in the NMS: CY, CZ, EE, HU, LT, MT, PL, RO
Not included in the non EU: ICE
63,49
63,49
21,38
27,19
36,57
SK
180
28,97
31,89
24,19
28,93
24,24
28,79
MT
RO
160
42,95
17,83
25,60
17,16
28,01
LU
NL
140
48,00
53,30
44,88
Least expensive October 2007
Least expensive October 2008
Least expensive October 2009
Median October 2007
Median October 2008
Median October 2009
100
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2007– October 2008 – October 2009
Least expensive and median offers:
Basket "20+Mbps", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
67,41
63,89
SI
24,10
58,43
94,28
94,28
118,34
120,42
51,40
147,23
147,23
86,38
118,34
120,42
COL
63,64
147,23
147,23
93,15
148,56
156,75
33,15
118,34
35,35
35,35
31,76
35,43
26,34
30,79
26,88
37,50
UK
50,00
50,00
50,03
71,53
54,11
47,80
41,54
41,43
EU27
46,60
55,31
48,81
47,31
39,18
39,85
EU15
52,60
NMS
44,36
43,36
38,95
Non EU
180
121,06
CAL
SE
160
82,14
ES
N-Y
140
27,83
165,08
60,73
63,25
86,14
61,88
38,97
31,21
Least expensive October 2007
Least expensive October 200 8
Least expensive October 2009
Median October 2007
Median October 200 8
Median October 200 9
Average of least expensive
October 2007
Average of least expensive
October 200 8
Average of least expensive
April 2002009
October
9
Median October 2007
Median October 200 8
Median October
April 2002009
9
101
Broadband Internet Access Cost
Second Semester 2009
4.2.7.f CONCLUSIONS ON BASKET 20+MBPS
−
−
For five countries, no offer of the selected ISPs was available for this basket.
These countries include Cyprus, Estonia, Germany, Italy and Spain. Compared to
April 2009, the following countries have now offers for this basket: Czech
Republic, Lithuania and Poland. No country had offers for this basket in April
2009 but did not have any offers for October 2009.
In this basket only one offer was available for the following countries: Belgium,
Ireland, Lithuania, Luxembourg, Malta, Portugal, the State of New York and the
United Kingdom. The charge for this offer equals the least expensive and no
median value was determined for these countries.
−
The offers for Bulgaria, Canada, Finland, France, Hungary, Latvia and Slovenia
are only available in certain areas of the country.
−
The offer for Finland (Elisa) is only available to clients who have an analog cable
TV contract with the ISP.
−
No phone line or TV contract is required in order to access the Greek offer
(Forthnet).
−
In Czech Republic and Slovakia, the ISP requires a deposit for use of equipment.
−
−
−
−
−
In the selection of the least expensive offers of this basket there are seven
metered offers. For these offers no normalisation step was needed as the
volumes included exceeded our normalisation parameters.
For some countries a major difference can be noted between the least expensive
and the median offers.
Nine of the thirteen offers for Hungary in this basket have charges
over 50 EUR/PPP.
For Slovenia a major difference can be noted between the least
expensive and the median offer. In total there are ten offers in the
basket, 6 of which have total charges higher than 50 EUR/PPP.
The omission of non-recurring charges in the following countries influences the
place they take in the overall ranking of the least expensive offers: Austria,
Bulgaria, Canada, France, Hungary, Korea, Slovenia and the State of New-York.
Non-recurring charges are significant in Czech Republic.
Charges for least expensive offers decreased in most countries. Significant
decreases were observed in Austria, Bulgaria, Denmark, Hungary, Iceland,
Latvia, Malta, Norway, The Netherlands, Romania, Slovenia, the State of
California and the State of Colorado. In the other countries, charges decreased
slightly or remained stable.
Overall, the average of the least expensive offers decreased both for the EU27 as
for the non-EU countries. The median values decreased in the EU15 and NMS
countries, though increased slightly in the non-EU countries.
102
Broadband Internet Access Cost
Second Semester 2009
4.3. LEAST EXPENSIVE OFFER PER COUNTRY FOR EACH OF THE 7 BASKETS
Based on the analysis in the previous paragraphs, a summary for all baskets per country
can be presented.
Least expensive offer per country for each of the 7 baskets
Total cost/month in €/PPP
(VAT incl.)
0
20
40
60
80
100
120
140
160
AT
BE
BG
CA
CY
CZ
144 - 512
512 - 1024
DK
1024 - 2048
2048 - 4096
EE
4096 - 8192
8192 – 20Mbps
FI
20+Mbps
FR
DE
EL
HU
ICE
IE
IT
JAP
KOR
103
Broadband Internet Access Cost
Second Semester 2009
0
20
40
60
80
100
120
140
160
LV
LT
LU
MT
NO
NL
144 - 512
PL
512 - 1024
1024 - 2048
2048 - 4096
4096 - 8192
PT
8192 – 20Mbps
20+Mbps
RO
SK
SI
ES
CAL
COL
N-Y
SE
UK
104
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for each of the 7 baskets
Within one country, the offers with higher bit-rates tend to be more expensive offers. This
however is not always the case.
− Eight countries had offers in all seven baskets: Bulgaria, Czech Republic, Finland,
Hungary, Latvia, Lithuania, Poland and Slovenia;
− In Korea and Spain, offers were present in only two baskets; these countries are
therefore not included in the analysis below;
− None of the countries offered baskets at costs which are systematically higher for
higher download speed;
− Countries that follow the above pattern (higher speeds lead to higher charges) but
that do not have offers in all baskets are Malta, the State of California and the United
Kingdom;
− In a number of countries charges tend to follow the above-mentioned pattern with
exception of one basket. This is the case for Cyprus, Denmark, Finland, Germany,
Iceland, Ireland, Latvia, Norway, The Netherlands, Portugal, Romania, Slovakia, the
State of Colorado and Sweden;
− The least expensive offers of the other countries in the sample demonstrate that
higher download speeds do not necessarily lead to more expensive offers. In
particular in Bulgaria prices decrease when download speeds increase (with the
exception of the last basket);
− The case of Cyprus is exceptional, as only offers for the four baskets with the lowest
speeds are available for this country. Other countries that provide offers in only a
limited number of baskets, typically mainly offer broadband at higher speeds. This
is the case for Austria, Luxembourg, Malta, The Netherlands, Portugal, Romania,
Slovakia and the United Kingdom;
− Finally, in countries such as Austria, Czech Republic, Estonia, France, Greece,
Hungary, Japan, Slovenia and the State of New York, charges for Broadband Internet
Access with very high speeds do not necessarily differ significantly from the charges
of offers with lower speeds.
Compared to the previous data collected, it can be observed that the pattern described
above (higher speeds lead to higher charges) is less clear than before. The appearance of
new technologies, such as e.g. the Docsis 3.0 for cable operators (cf. section 2.3) or the
FTTC and FTTH developments, allow ISPs to offer their customers much higher internet
access speeds at a very competitive price.
105
Broadband Internet Access Cost
Second Semester 2009
4.4. MEDIAN OFFER PER TECHNOLOGY FOR EACH OF THE 7 BASKETS
In addition to the analyses of the least expensive offers and their relationship to the
median, a comparison was made between the median rates of offers based on xDSL, Cable
technology and FTTx. These three technologies each represented over 20% of the total
sample of offers collected.
The outcome of this comparison is presented below and shown for each basket separately.
106
Broadband Internet Access Cost
Second Semester 2009
4.4.1. BASKET “144KBPS-512KBPS (incl.)”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “144 – 512” basket
Total cost/month in €/PPP (VAT incl.)
0
CA
5
10
15
20
25
30
35
45
50
15,97
9,12
37,01
CY
DK
40
8,92
xDSL
Cable
20,54
EE
FTTx
35,43
FI
19,79
FR
19,91
24,62
HU
17,24
LV
16,85
LT
23,14
14,77
39,66
PL
47,21
44,28
PT
18,07
SI
27,67
13,38
SE
31,62
14,81
107
Broadband Internet Access Cost
Second Semester 2009
4.4.2 BASKET “512KBPS-1024KBPS (incl.)”,”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “512 – 1024” basket
Total cost/month in €/PPP (VAT incl.)
0
10
20
40
60
70
80
90
36,28
BG
21,17
14,59
20,60
44,99
CY
EE
50
21,39
BE
CA
30
23,85
xDSL
12,96
FI
31,91
33,58
FR
31,43
DE
31,45
Cable
FTTx
EL
21,11
HU
44,97
25,23
ICE
19,27
IE
25,72
IT
52,35
JAP
24,65
35,94
LV
15,72
17,44
LT
13,73
NO
75,04
36,29
PL
xDSL 77,07
Cable
19,60
SI
31,33
19,28
ES
CAL
COL
N-Y
58,09
24,08
19,73
33,10
19,68
27,55
108
Broadband Internet Access Cost
Second Semester 2009
4.4.3 BASKET “1024KBPS-2048KBPS (incl.)”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “1024 – 2048” basket
Total cost/month in €/PPP (VAT incl.)
0
20
40
AT
31,44
30,85
BG
CA
60
100
120
38,19
19,63
13,03
CY
46,70
CZ
DK
80
43,57
18,21
20,95
EE
xDSL
33,94
32,85
32,05
FI
DE
EL
HU
19,52
14,02
23,84
26,19
IT
36,28
JAP
28,02
22,03
16,45
27,11
30,87
28,18
LT
LU
MT
NO
24,13
22,40
18,41
33,58
30,88
PL
RO
SK
SI
106,91
11,28
17,56
19,43
41,19
23,22
38,55
24,10
ES
CAL
58,09
29,83
23,76
31,88
30,12
COL
N-Y
SE
FTTx
35,15
ICE
LV
Cable
22,27
19,78
35,03
109
Broadband Internet Access Cost
Second Semester 2009
4.4.4 BASKET “2048KBPS-4096KBPS -(incl.)”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “2048 – 4096” basket
Total cost/month in €/PPP (VAT incl.)
0
20
40
AT
60
CA
64,21
22,12
27,07
21,01
CY
DK
68,79
17,78
38,92
29,64
EE
28,01
32,72
FI
EL
LV
LT
xDSL
29,52
HU
IE
26,04
18,80
Cable
36,84
FTTx
27,88
23,20
25,88
21,60
28,63
23,61
56,51
LU
27,66
32,96
NO
NL
17,81
22,99
57,62
PL
RO
65,21
24,86
21,08
CAL
27,62
COL
27,55
N-Y
SE
92,99
22,04
20,85
SK
SI
100
41,38
BE
BG
80
34,90
35,42
24,11
110
Broadband Internet Access Cost
Second Semester 2009
4.4.5 BASKET “4096KBPS-8192KBPS (incl.)”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “4096 – 8192” basket
Total cost/month in €/PPP (VAT incl.)
0
AT
20
40
20,63
60
80
66,93
26,01
29,47
30,85
BG
19,29
22,03
34,86
CZ
DK
EE
22,43
20,91
xDSL
36,17
Cable
17,30
39,25
39,25
39,25
FI
FTTx
33,07
FR
62,71
DE
24,46
EL
52,33
33,56
31,40
HU
36,57
ICE
34,32
IE
26,97
IT
29,03
JAP
24,24
KOR
27,05
35,11
23,73
35,23
36,91
LV
LT
52,32
56,69
LU
MT
37,47
NO
36,91
41,53
NL
16,81
50,76
31,92
33,64
PL
109,47
60,55
PT
RO
21,38
SI
31,28
31,33
40,53
34,71
CAL
35,92
COL
45,66
N-Y
SE
UK
120
28,81
BE
CA
100
23,77
24,70
38,44
18,51
111
Broadband Internet Access Cost
Second Semester 2009
4.4.6. BASKET “8192KBPS-20MBPS (incl.)”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “8192 – 20Mbps” basket
Total cost/month in €/PPP (VAT incl.)
0
AT
20
40
CA
EE
100
120
140
40,45
46,17
49,62
27,44
42,66
30,85
33,72
21,65
52,40
47,67
CZ
DK
80
22,88
BE
BG
60
26,62
31,41
24,23
26,00
xDSL
35,92
32,19
FI
Cable
FR
27,44
FTTx
DE
47,78
37,07
39,05
45,98
HU
ICE
43,50
IE
31,62
IT
32,01
32,01
JAP
LV
LT
29,67
28,38
34,31
37,11
31,96
29,26
LU
57,76
66,16
MT
NO
NL
26,74
32,12
56,70
PL
SK
SI
CAL
COL
N-Y
SE
UK
127,85
37,64
PT
RO
82,65
46,16
42,21
16,41
18,26
23,49
85,62
36,42
42,17
30,12
53,01
51,33
51,83
51,83
45,87
51,83
38,81
25,18
30,45
33,95
37,70
112
Broadband Internet Access Cost
Second Semester 2009
4.4.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
Median offer per technology and per country
for the “20+Mbps” basket
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
AT
57,95
BE
57,95
100
120
140
160
45,63
BG
38,29
xDSL
48,27
CA
Cable
97,55
CZ
FTTH
37,43
DK
32,93
44,93
44,93
44,93
FI
33,03
33,83
FR
EL
29,92
47,66
HU
58,94
48,11
48,43
ICE
IE
39,69
JAP
21,60
28,01
KOR
28,79
38,71
LV
34,13
LT
LU
44,28
39,85
MT
137,90
91,45
NO
58,05
39,63
NL
36,78
53,03
PL
PT
RO
72,18
30,83
22,04
48,01
SK
41,75
60,24
SI
57,83
86,38
CAL
COL
N-Y
SE
UK
93,15
93,15
35,35
32,58
42,71
37,50
50,00
113
Broadband Internet Access Cost
Second Semester 2009
5. RESULTS OF THE BROADBAND INTERNET ACCESS COST
COMPARISON FOR BUNDLED OFFERS
The results of the Broadband Internet Access Cost study for bundled offers are presented in
this chapter. They are based on the following selection of offers:
−
Least expensive offers per country and per basket for each bundle type (cf. section 5.1
to 5.3);
·
Bundles including Internet Access and Fixed Telephone Service (cf. section 5.1)
·
Bundles including Internet Access and Television Service (cf. section 5.2);
·
Bundled including Internet Access and Fixed Telephone Services and Television
Service (cf. section 5.3).
−
Summary of the least expensive offer per country and per bundle type for all baskets
(cf. section 5.4);
−
The least expensive offer per country and per basket for all bundles types (including
internet access outside a bundle) for each of the seven baskets (cf. section 5.5).
5.1. LEAST EXPENSIVE OFFER PER COUNTRY AND PER BASKET FOR BUNDLES
INCLUDING INTERNET ACCESS AND FIXED TELEPHONE SERVICE
The outcome of this analysis is presented by means of:
−
−
−
−
A graph that presents the cost results for the “Internet access+Tel” bundles in EUR/PPP
VAT incl. (total cost and breakdown in a recurring and non-recurring fee, as well as the
additional cost that is added when normalisation took place). The focus is on the least
expensive offers. The average of the selected least expensive offers is represented as
well.
A list with the detailed characteristics of the offers that are selected. Characteristics of
the fixed telephone service include telephone technology, unlimited night and weekend
calls (yes/no), number of minutes to fixed and mobile lines included, and option for
mobile telephone (yes/no).
A graph that compares the Broadband Internet Access Cost (in EUR/PPP VAT incl.) of
the October 2008 and October 2009 cost comparison exercise. The graph shows the
least expensive offers and the median offers.
Remarks and conclusions on the data in the graphs are presented for each basket in
paragraph c.
114
Broadband Internet Access Cost
Second Semester 2009
5.1.1 BASKET “144KBPS-512KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.1.1.a LEAST EXPENSIVE OFFER
The “Internet+Tel” bundle with a download speed corresponding to this basket was offered in
six countries. In the following countries, no offer was available: Austria, Belgium, Bulgaria,
Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Korea,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia,
Slovenia, Spain, the State of California, the State of Colorado, the State of New York and the
United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
512
SE
512
DK
500
CA
512
CY
512
PL
512
CZ
512
EU27
512
EU15
512
NMS
10
12,71
20
3,51
40
4,95
3,80
50
60
70
Not included in the EU27: AT, BE, BG, DE, EE,
EL, ES, FI, FR, HU, IE, IT, LV, LT, LU, MT, NL,
PT, RO, SI, SK, UK
Not included in the EU15: AT, BE, DE, EL, ES,
FI, FR, IE, IT, LU, NL, PT, UK
Not included in the NMS: BG, EE, HU, LV, LT,
MT, RO, SI, SK.
Not included in the non EU: CAL, COL, ICE, JAP,
KOR, NO, N-Y
4,97
17,84
11,96
30
10,83
26,99
12,10
36,69
2,37
13,71
32,50
5,92
19,35
12,55
41,23
22,00
54,06
26,59
Non EU
Basic recurring charges
Non recurring charges
Additional recurring internet access charges
Additional recurring telephone charges
Average
115
Broadband Internet Access Cost
Second Semester 2009
5.1.1.b BASKET "144KBPS-512KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Canada
Cyprus
Czech Republic
Denmark
Poland
Sweden
Bell Canada
Cytanet
Ceské Radiokomunikace
Dansk Kabel TV
TP sa
Tele2 Sverige
Bell Internet essential (QC)
NetRunner Home 512 (with DSL Access Home512)
Angel Efekt 2006
Lav hastighed 512 kbit / 256 kbit
Internet 512kbps i neofon
Bredband 0.5/0.5 Mbit/s+Broadband Tel
xDSL
xDSL
Plug&Play
Cable
xDSL
FTTx
Contract
duration (**)
Bitrate
down
Months
12
12
-
Kbps
500
512
512
512
512
512
Hours
GB included
included per
per month
month
1
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
E-mail
boxes (***)
Adresses
per
mailbox
(***)
1
4
1
1
1
5
11
N.D.
N.D.
5
N.D.
1
Webspace
(***)
Level of
protection (*)
MB
5
20
0
250
20
40
AV+AS+PC+PU
AV+AS+PC+PM
AV+AS
AV+AS+ASW
-
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Switched
VoIP
VoIP
VoIP
VoIP
VoIP
No
No
No
Yes
No
No
0
660
0
unlimited
0
0
0
0
0
0
0
0
Yes
No
No
No
No
No
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
32,86
40,64
44,88
34,01
32,78
24,10
26,59
41,47
64,40
22,79
56,32
21,20
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 18: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + Tel"
116
Broadband Internet Access Cost
Second Semester 2009
5.1.1.c
BASKET
"144KBPS-512KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
CA
20
40
60
140
160
180
76,83
85,36
64,40
68,42
33,44
36,54
22,79
22,79
35,38
EE
46,70
41,83
47,54
56,32
61,90
PL
77,23
77,23
PT
SE
120
47,82
48,14
41,47
41,47
CZ
RO
100
24,51
30,44
26,59
26,59
CY
DK
80
16,52
24,54
24,71
26,31
21,20
21,20
44,22
45,65
41,23
EU2
59,86
45,13
EU15
35,38
22,00
22,00
43,68
47,63
54,06
NMS
63,15
Non EU
24,51
30,44
26,59
26,59
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
117
Broadband Internet Access Cost
Second Semester 2009
5.1.1.d Conclusions on bundle “Internet+Tel” for “basket 144kbps512kbps (incl.)”
−
In six countries one or more ISPs had an offer corresponding to this basket. For
the following countries, no offer was available: Austria, Belgium, Bulgaria, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Korea,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal,
Romania, Slovakia, Slovenia, Spain, the State of California, the State of Colorado,
the State of New York and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Canada, Cyprus, Denmark and Sweden. There are two offers from the
same ISP in Czech Republic and five offers from two different ISPs in Poland.
−
There is only one metered offer for this basket (i.e. offer for Canada including
1GB), but no normalisation was required.
−
The omission of non-recurring charges in Denmark influenced its place in the
overall ranking. Non-recurring charges in the Czech Republic had a significant
impact on its ranking.
−
All offers needed normalisation of telephone charges.
−
The comparison between October 2008 and October 2009 is difficult as only six
countries had offers in this basket for both periods.
118
Broadband Internet Access Cost
Second Semester 2009
5.1.2 BASKET “512KBPS-1024KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.1.2.a LEAST EXPENSIVE OFFER
From the ISPs selected, no offer was available in the following countries: Austria, Belgium,
Bulgaria, Canada, Denmark, Estonia, Greece, Korea, Latvia, Lithuania, Luxembourg, Malta,
the Netherlands, Portugal, Romania, Slovakia, Sweden and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
600
FI
983
JAP
20
16,32
16,31
40
6,58
7,32
6,04
9,39
60
80
100
120
Download speed (kbps)
2,02
1024
ICE
1024
IE
1024
SI
1024
DE
6,98
22,96
Not included in the EU27: AT, BE, BG, DK, EE,
EL, LV, LT, LU, MT, NL, PT, RO, SE, SK, UK
Not included in the EU15: AT, BE, DK, EL, LU,
NL, PT, SE, UK
Not included in the NMS: BG, EE, LV, LT, MT,
RO, SK,
Not included in the non EU: KOR
11,50
20,51
10,90
26,39
8,17
18,64
11,21
3,92
1024
ES
1024
CAL
1024
FR
1024
COL
555
HU
1024
N-Y
1024
CY
1024
PL
1024
NO
1024
CZ
640
IT
9,84
24,55
39,35
9,78
21,65
8,35
1,31
39,36
16,30
25,23
3,94
39,36
12,10
34,04
13,71
40,78
55,41
45,76
9,13
2,37
5,92
10,47
19,35
64,22
14,59
7,51
12,55
11,02
49,34
EU27
46,22
EU15
53,08
NMS
43,40
Non EU
Basic recurring charges
Non recurring charges
Additional recurring internet access charges
Additional recurring telephone charges
Average
119
Broadband Internet Access Cost
Second Semester 2009
5.1.2.b BASKET "512KBPS – 1024KBPS (INCL.)", LIST OF SELECTED OFFERS
Hours
GB
E-mail
included included per
boxes (***)
per month
month
Contract
duration (**)
Bitrate
down
xDSL
Plug&Play
Cable
xDSL
xDSL
xDSL
xDSL
Cable
Months
12
18
24
12
6
12
Kbps
1024
1024
600
1024
1024
555
1024
1024
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
10
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
-
4
1
5
5
N.D.
1
0
1
xDSL
-
640
-
0
xDSL
xDSL
xDSL
xDSL
xDSL
Cable
xDSL
xDSL
12
12
12
12
12
983,04
1024
1024
1024
1024
1024
1024
1024
unlimited
unlimited
unlimited
unlimited
2
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Country
ISP
Offer
Technology
Cyprus
Czech Republic
Finland
France
Germany
Hungary
Iceland
Ireland
Cytanet
Ceské Radiokomunikace
Elisa
Orange France
Vodafone/Arcor
GTS-Datanet
Siminn
UPC Ireland
Italy
Telecom Italia
NetRunner Home 1000 (with DSL Access
Angel Efekt 2006
Elisa Laajakaista Heti (Tampere)+ Phone
Découverte internet 1 mégamax+Tel
Komplettanschluss DSL 1000
YO! Alap + YO! Telefon
Grunnáskrift+Heimasimi
1 Mb Broadband Basic & Phone, Bargain
Deal
Alice Voce Night & Weekend
Japan
Norway
Poland
Slovenia
Spain
State of California
State of Colorado
State of New York
Yahoo Japan
Ventelo
TP sa
Amis
Telefonica
Charter Communications
Verizon
Verizon
Yahoo! BB Reach DSL (NTT East aera)+
Bredbaand - 1024/1024 kbps , Bluephone
Internet 1024kbps i neofon
dvojka tel junior
dúo Kit ADSL Mini
Bundle with Lite internet and telephone
Good double play
Verizon double freedom
Adresses
per
mailbox
(***)
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
47,55
54,13
37,77
45,75
40,69
27,66
19,11
37,45
48,52
77,66
30,22
39,78
38,03
41,53
31,96
32,01
Webspace
(***)
Level of
protection (*)
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
N.D.
15
MB
20
0
500
100
N.D.
15
0
300
AV+AS+PC+PM
AV+AS
AS+PC
AV+AS
AS+ASW+FW+PC
-
VoIP
VoIP
N.D.
VoIP
Switched
VoIP
VoIP
Switched
No
No
No
Yes
No
No
No
No
660
0
0
unlimited
0
0
0
0
0
0
0
0
0
0
0
0
No
No
Yes
No
No
No
Yes
No
1
N.D.
300
AV+AS
VoIP
Yes
0
0
No
107,86
98,95
1
1
1
6
5
10
9
9
10
5
N.D.
6
N.D.
N.D.
N.D.
N.D.
300
30
50
50
25
20
10
10
AS+FW
AV+AS+ASW
AV+AS+FW+PC
AV+AS+ASW+FW
-
VoIP
VoIP
VoIP
Switched
Switched
VoIP
Switched
Switched
No
No
No
No
Yes
Yes
Yes
Yes
0
0
0
700
unlimited
unlimited
unlimited
unlimited
0
0
0
0
0
unlimited
unlimited
unlimited
No
No
No
No
No
No
No
No
35,05
95,01
35,15
30,95
36,01
33,77
34,90
37,15
31,73
73,39
60,41
37,29
38,31
39,35
40,67
43,30
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 19: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ; "Internet + Tel"
120
Broadband Internet Access Cost
Second Semester 2009
5.1.2.c
BASKET
"512KBPS-1024KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
140
160
44,23
46,83
BE
70,18
79,55
CY
48,52
48,52
83,58
92,11
CZ
77,66
98,85
43,88
EE
FI
FR
DE
58,40
30,22
44,00
34,07
34,07
39,78
39,78
58,87
60,42
38,03
39,55
43,77
50,58
EL
41,53
41,53
HU
ICE
IE
43,87
43,87
31,96
31,96
46,96
49,53
32,01
45,55
66,04
66,04
IT
98,95
98,95
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
121
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "512-1024 (incl.)", 1GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
JAP
20
40
60
80
100
120
140
160
36,49
36,52
31,73
32,45
73,39
76,06
NO
46,75
83,54
PL
60,41
70,34
SI
ES
CAL
40,77
45,71
37,29
49,68
41,23
41,66
38,31
44,01
39,35
40,67
COL
45,61
45,61
40,67
40,67
N-Y
43,30
45,30
SE
EU27
EU15
39,79
39,79
50,78
51,10
49,34
47,38
46,87
47,69
46,22
43,77
57,03
58,76
53,08
61,15
NMS
Non EU
41,99
40,21
43,40
40,67
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
122
Broadband Internet Access Cost
Second Semester 2009
5.1.2.d Conclusions on bundle “Internet+Tel” for “basket 512kbps1024kbps (incl.)”
−
In seventeen countries, one or more ISPs had an offer corresponding to this
basket. For the following countries, no offer was available: Austria, Belgium,
Bulgaria, Canada, Denmark, Estonia, Greece, Korea, Latvia, Lithuania,
Luxembourg, Malta, the Netherlands, Portugal, Romania, Slovakia, Sweden and
the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Cyprus, France, Hungary, Iceland, Italy and the State of Colorado.
−
There were four metered Internet access offers for this basket (Iceland, Ireland,
Italy and Spain), of which only Italy needed normalisation.
−
For Hungary, Ireland, Slovenia and the State of California, the omission of nonrecurring charges influenced their place in the overall ranking. Non-recurring
charges had a significant impact on the ranking of the Czech Republic.
−
Fourteen out of the seventeen offers in this basket needed normalisation of
telephone charges. Additional recurring telephone charges had a major influence
on the ranking of Hungary.
−
Twelve countries had offers in the sample of both October 2008 and October
2009. For nine of these countries, the cost of the least expensive offer decreased.
123
Broadband Internet Access Cost
Second Semester 2009
5.1.3 BASKET “1024KBPS-2048KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.1.3.a LEAST EXPENSIVE OFFER
No offer was available in the sample for Austria, Belgium, Bulgaria, Czech Republic, Estonia,
France, Ireland, Japan, Korea, Latvia, the Netherlands, Portugal, Slovakia, Spain, the State of
New York and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
2048
DK
10
20
30
40
50
60
70
5,81
15,23
1,49
14,02
10,33
2048
HU
2048
LU
1250
NO
1229
FI
2048
RO
2048
EL
2048
CA
2048
ICE
2048
MT
1536
SI
2048
SE
1536
COL
2048
DE
27,99
2048
LT
27,47
1536
CAL
2048
CY
1229
IT
2048
PL
21,67
Not included in the EU27: AT, BE, BG, CZ, EE,
ES, FR, IE, LV, NL, PT, SK, UK
Not included in the EU15: AT, BE, ES, FR, IE,
NL, PT, UK
Not included in the NMS: BG, CZ, EE, LV, SK
Not included in the non EU: JAP, KOR, N-Y
7,75
Download speed (kbps)
2,30
18,41
10,39
19,52
6,58
17,56
7,32
16,14
34,13
19,79
4,24
10,83
2,02
29,88
6,98
22,40
17,09
30,12
11,48
19,54
21,08
39,35
4,97
6,50
9,68
8,87
47,24
10,23
11,80
4,07
52,04
10,96
2,68
34,86
2,75
46,90
EU27
11,47
13,71
5,92
41,54
EU15
39,01
NMS
44,08
Non EU
40,40
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
124
Broadband Internet Access Cost
Second Semester 2009
5.1.3.B BASKET "1024KBPS-2048KBPS (INCL.)", LIST OF SELECTED OFFERS
Hours
GB included
E-mail
included per
per month
boxes (***)
month
Contract
duration (**)
Bitrate
down
xDSL
xDSL
xDSL
Months
6
Kbps
2048
2048
2048
2
unlimited
unlimited
unlimited
unlimited
Elisa Laajakaista Heti (Tampere) 1,2M+
Phone
Call & Surf Basic with internet flat
Standard
Conn-x TALK 2mbps+24/7+60 mobile
RITMO + Digifon
Leið 1+Heimasimi
Cable
18
1228,8
unlimited
xDSL
12
2048
unlimited
xDSL
Cable
xDSL
12
6
2048
2048
2048
xDSL
Plug&Play
Plug&Play
xDSL
xDSL
12
12
24
24
Cable
xDSL
Country
ISP
Offer
Technology
Canada
Cyprus
Denmark
Bell Canada
Otenet Telecommunications
Fullrate
Bell Internet Essentiel Plus (Ontario)
OnDSL Fast Plus
Fullrate Bredbaand 2 Mbit / 512 kbit
bredbåndsforbindelse med fast telefon
Finland
Elisa
Germany
Deutsche Telekom
Greece
Hungary
Iceland
OTE
Digi
Siminn
Italy
Lithuania
Lithuania
Luxembourg
Malta
Libero
Balticum TV
Balticum TV
Tango fixed (Tele 2)
GO
Norway
Poland
Get
TP sa
Super Happy Italy
Wimax in Kaunas
Wimax in Vilnius
Tango ADSL Complet 2 Mbits/s +tel
GO Talk Anytime Phone Line & Internet
2Mbps
Bredbaand - Small + Zero
Internet 2048kbps i neofon
Romania
Slovenia
State of California
Romtelecom
Amis
AT&T
Clicknet 2 Mbps + tel VoIP
Amis internet+tel 1536/256
AT&T Double Pack
Adresses
per
mailbox
(***)
Webspace
(***)
Level of
protection (*)
MB
5
0
0
AV+AS+PC+PU
AV+AS
-
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
Switched
Switched
VoIP
No
No
No
0
0
0
0
0
0
Yes
No
No
43,07
53,63
33,60
34,86
54,72
22,52
-
N.D.
No
0
0
Yes
41,77
33,42
-
Switched
No
0
0
No
51,26
47,91
Switched
VoIP
VoIP
Yes
No
No
unlimited
0
0
60
0
0
No
No
Yes
31,40
16,22
23,24
34,13
24,35
38,88
150
N.D.
N.D.
100
N.D.
AS+ASW+FW+PC+P
M
AV+AS
AV+AS
VoIP
VoIP
VoIP
Switched
VoIP
Yes
No
No
Yes
No
0
0
0
unlimited
0
0
0
0
0
0
No
No
No
Yes
No
65,45
32,49
32,49
35,30
28,83
60,05
48,14
48,14
29,42
39,49
1
N.D.
5
50
AV+FW
AV+AS+ASW
VoIP
VoIP
No
No
0
0
0
0
No
No
40,27
38,71
31,10
66,52
1
6
11
N.D.
6
11
N.D.
50
N.D.
AV+AS+FW+PC
AV+ASW+FW
VoIP
Switched
Switched
Yes
No
Yes
0
0
unlimited
0
0
unlimited
No
No
No
18,27
34,53
44,03
33,70
41,60
51,32
1
1
0
11
N.D.
0
unlimited
5
N.D.
500
unlimited
25
10
1024
unlimited
unlimited
10
unlimited
unlimited
-
1
1
5
N.D.
N.D.
N.D.
0
0
0
1228,8
2048
2048
2048
2048
unlimited
unlimited
unlimited
25
0
unlimited
unlimited
unlimited
-
3
1
1
5
4
N.D.
N.D.
N.D.
N.D.
N.D.
12
12
1250
2048
unlimited
unlimited
unlimited
unlimited
1
1
xDSL
Cable
xDSL
-
2048
1536
1536
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
State of Colorado
Qwest
Fast+home phone
xDSL
12
1536
unlimited
unlimited
11
N.D.
25
AV+ASW+PC+PU
Switched
Yes
unlimited
unlimited
No
39,34
45,85
Sweden
TeliaSonera
Telia Bredband 1,5-2 Mbit/s + Telia Bas
xDSL
-
2048
unlimited
unlimited
5
1
50
AV+FW+BU
Switched
No
0
0
No
51,83
45,60
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 20: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ; "Internet + Tel"
125
Broadband Internet Access Cost
Second Semester 2009
5.1.3.c BASKET "1024KBPS-2048KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "1024-2048 (incl.)", 2GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
AT
67,69
CY
54,72
56,90
22,52
28,03
58,40
33,42
FI
47,24
54,04
34,13
34,13
44,19
24,35
71,89
47,91
48,38
54,45
36,51
51,64
51,64
38,88
38,88
53,65
53,65
IE
IT
61,91
65,56
60,05
63,03
LV
59,67
59,67
48,14
LT
LU
MT
78,74
44,80
26,03
34,29
EL
ICE
180
39,25
44,48
EE
HU
160
66,13
66,13
CZ
DE
140
37,41
38,45
34,86
35,38
CA
DK
120
103,08
107,82
56,72
34,12
37,64
29,42
29,74
39,49
41,67
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
126
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "1024-2048 (incl.)", 2GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
NO
NL
20
40
60
28,06
31,10
49,97
49,97
21,11
66,52
85,67
58,47
58,47
41,60
49,91
53,29
53,29
44,26
50,49
51,32
51,32
COL
35,96
35,96
N-Y
35,96
SE
33,79
35,39
Non EU
180
30,88
33,70
34,41
CAL
NMS
160
64,80
64,80
ES
EU15
140
28,84
28,84
SI
EU27
120
47,85
PT
UK
100
40,56
PL
RO
80
45,85
45,85
53,24
45,60
49,63
27,09
29,00
49,94
50,38
41,54
46,40
47,76
43,01
39,01
45,20
53,20
58,40
44,08
48,14
38,88
47,85
40,40
40,51
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
127
Broadband Internet Access Cost
Second Semester 2009
5.1.3.d Conclusions on bundle “Internet+Tel” for “basket 1024kbps2048kbps (incl.)”
−
In the following fifteen countries, no offer was available for this basket: Austria,
Belgium, Bulgaria, Czech Republic, Estonia, France, Ireland, Japan, Korea, Latvia,
the Netherlands, Portugal, Slovakia, Spain, the State of New York and the United
Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Greece, Iceland, the State of California and the State of Colorado.
−
In Lithuania, two offers are the least expensive; they are both from the same ISP
and are available at the same price in two different area of the country (Vilnius
and Kaunas).
−
There were four metered Internet access offers for this basket (Canada, Iceland,
Italy and Malta) of which only Italy needed normalisation. This had a determining
effect on its total charges and ranking.
−
No clear relationship could be observed between the omission of non-recurring
charges in some countries (Cyprus, Hungary and Malta) and their place in the
overall ranking. The omission of non-recurring charges had however an impact on
the ranking of Greece, Luxembourg, Romania and Slovenia. The inclusion of nonrecurring charges in total charges strongly affected the position of Sweden in the
ranking, and to a lesser extent the position of Poland.
−
For most offers normalisation of telephone charges was needed. In three countries
(Greece, the State of California and the State of Colorado), telephone charges
were included in the offer. Additional recurring telephone charges had a major
influence on the overall ranking of Malta and Romania.
−
When comparing the situation in October 2009 with that in October 2008, sixteen
countries had offers in both periods.
−
In the EU27, the average of the least expensive offers and the median decreased.
In non-EU countries, while the median is also decreasing between October 2008
and October 2009, the average of the least expensive offers is slightly increasing.
128
Broadband Internet Access Cost
Second Semester 2009
5.1.4 BASKET “2048KBPS-4096KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.1.4.a LEAST EXPENSIVE OFFER
For the selected ISPs, no offer corresponding to this basket was available in the following
countries: Bulgaria, Canada, Estonia, France, Germany, Greece, Iceland, Italy, Japan, Korea,
Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
2560
SE
3072
RO
3072
DK
4096
HU
4000
NO
4096
AT
3072
FI
3072
ES
10
20
30
40
50
60
70
80
4,20 3,92
19,54
15,76
7,41
4,57
23,87
4,95
Not included in the EU27: BG, DE, EE, EL, FR, IT,
LV, LT, LU, MT, PT, SK, UK
Not included in the EU15: DE, EL, FR, IT, LU, PT,
UK
Not included in the NMS: BG, EE, LV, LT, MT, SK
Not included in the non EU: CA, ICE, JAP, KOR
10,33
19,63
0,76
5,34
29,97
22,43
11,35
4,12
24,32
7,32
6,58
10,43
30,85
0,67
3072
NL
31,25
10,04
4096
SI
30,88
11,48
3072
IE
3072
CAL
55,11
1,31
3072
COL
55,11
1,31
4096
BE
3072
N-Y
4096
CY
3072
CZ
42,91
4,29
30,97
7,37
6,95
55,11
0,85
11,99
3,94
59,18
2,37
12,10
55,69
3,25
15,72
1,09
4096
8,98
65,71
PL
46,10
EU27
40,15
EU15
54,03
NMS
51,99
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
129
Broadband Internet Access Cost
Second Semester 2009
5.1.4.b BASKET "2048KBPS-4096KBPS (INCL.)", LIST OF SELECTED OFFERS
Contract
duration
(**)
Bitrate
down
GB included
per month
xDSL
Cable
Months
12
12
Kbps
4096
4096
unlimited
5
unlimited
-
1
1
xDSL
Plug&Play
Cable
12
-
4096
3072
3072
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Country
ISP
Offer
Technology
Austria
Belgium
Tele2 Austria
Telenet
Volles Rohr! M
Shake+ Internet & Téléphonie à 35€
NetRunner Home 4000 (with DSL Access
Home4000)
Premium WiMAX
Lav hastighed 3 Mbit / 512 kbit
Cyprus
Cytanet
Czech Republic Ceské Radiokomunikace
Denmark
Dansk Kabel TV
Hours
E-mail
included
boxes (***)
per month
Adresses
per
mailbox
(***)
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
42,07
64,73
37,90
57,29
No
No
No
72,19
52,03
43,01
73,66
74,66
28,83
Webspace
(***)
Level of protection
(*)
5
N.D.
MB
10
0
AV+AS
VoIP
VoIP
No
Yes
0
0
0
0
No
Yes
4
1
1
N.D.
N.D.
5
20
0
250
AV+AS+PC+PM
AV+AS
-
VoIP
VoIP
VoIP
No
No
Yes
660
0
unlimited
0
0
0
Finland
Hungary
Ireland
Norway
The Netherlands
Poland
Romania
Slovenia
Elisa
Digi
Access Telecom
NextGenTel
KPN
Aster Group
RCS & RDS
Amis
Elisa Laajakaista Heti ( Tampere) 3M+ Phone
STRADA + Digifon
Bundle Imagine Up to 3 Mb Anytime
Next2 Mini + Next Phone Classic
InternetPlusBellen Basis
TwojDom+Twoj Czas
Cable Link 28 LEI
Amis internet+tel 4096/768
Cable
Cable
xDSL
xDSL
xDSL
Cable
Cable
Cable
18
12
12
12
-
3072
4096
3072
4000
3072
4096
3072
4096
unlimited
unlimited
20
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
5
3
1
1
5
5
2
6
N.D.
N.D.
5
50
5
10
N.D.
6
500
0
25
500
50
300
N.D.
50
AV+AS+ASW+FW
AV+AS
AS
AV+AS+FW+PC
N.D.
VoIP
Switched
VoIP
VoIP
Switched
VoIP
Switched
No
No
Yes
No
Yes
No
Yes
No
0
0
unlimited
0
0
60
0
0
0
0
0
0
0
0
0
0
Yes
No
No
No
No
Yes
Yes
No
47,77
19,95
56,23
46,70
47,00
44,10
15,04
35,16
38,22
29,95
48,06
36,07
41,96
75,78
27,74
42,36
Spain
State of California
State of Colorado
State of New York
Sweden
Orange Spain
Verizon
Verizon
Verizon
Telenor Sverige
ADSL 3 Mb + llamadas nacionales (Futurible)
Better double play
Better double play
Verizon double freedom
Smart
xDSL
xDSL
xDSL
xDSL
FTTx
18
12
12
12
12
3072
3072
3072
3072
2560
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
15
9
9
9
5
N.D.
N.D.
N.D.
N.D.
1
100
10
10
10
100
AV+FW+BU
Switched
Switched
Switched
Switched
VoIP
Yes
Yes
Yes
Yes
No
unlimited
unlimited
unlimited
unlimited
0
0
unlimited
unlimited
unlimited
0
No
No
No
No
No
38,80
48,42
48,42
50,67
31,44
41,28
56,42
56,42
59,05
27,66
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 21: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ; "Internet + Tel"
130
Broadband Internet Access Cost
Second Semester 2009
5.1.4.c BASKET "2048KBPS-4096KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
AT
20
40
60
80
100
120
140
160
180
37,93
37,93
37,90
37,90
38,66
56,97
57,29
BE
85,28
CA
37,04
40,96
73,66
78,48
CY
74,66
74,66
CZ
41,19
DK
52,22
28,83
34,17
52,74
53,81
EE
FI
38,22
38,22
50,70
57,51
EL
HU
29,95
36,25
37,47
51,15
48,06
IE
62,01
45,81
45,81
LU
35,73
NO
52,42
36,07
43,29
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
131
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "2048-4096 (incl.)", 10GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
NL
20
40
60
80
100
120
140
160
180
45,13
45,13
41,96
41,96
67,88
67,88
75,78
PL
87,51
RO
SI
ES
26,00
31,44
27,74
35,55
42,36
46,30
58,37
63,01
41,28
51,09
86,46
86,46
CAL
56,42
56,42
COL
44,27
44,27
N-Y
44,27
44,27
SE
56,42
56,42
59,05
59,05
26,16
29,49
27,66
33,45
EU27
44,00
45,81
46,10
51,09
EU15
42,38
51,00
40,15
46,62
48,87
NMS
Non EU
35,77
54,03
61,97
49,55
44,57
51,99
44,30
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
132
Broadband Internet Access Cost
Second Semester 2009
5.1.4.d Conclusions on bundle “Internet+Tel” for “basket 2048kbps4096kbps (incl.)”
−
In eighteen countries one or more ISPs had an offer corresponding to this basket.
For the following countries, no offer was available: Bulgaria, Canada, Estonia,
France, Germany, Greece, Iceland, Italy, Japan, Korea, Latvia, Lithuania,
Luxembourg, Malta, Portugal, Slovakia and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Austria, Czech Republic, Finland, the Netherlands, the State of California,
the State of Colorado, and the State of New-York.
−
There were two metered offers for this basket, of which the one for Belgium
needed normalisation.
−
The omission of non-recurring charges in Denmark, Hungary, Slovenia and Spain
has no influence on their place in the overall ranking.
−
Only three offers (the State of California, the State of Colorado and the State of
New York) did not need normalisation of telephone charges.
−
The comparison between October 2008 and October 2009 indicates a slight
increase in the average of the least expensive costs in the EU27 as well as in the
non-EU countries. The median offer for the NMS sharply increased between the
two periods while the average of the least expensive offers also increased
although to a lesser extent.
133
Broadband Internet Access Cost
Second Semester 2009
5.1.5 BASKET “4096KBPS-8192KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.1.5.a LEAST EXPENSIVE OFFER
No offer was available in the sample for Belgium, Bulgaria, Cyprus, Estonia, Korea, Latvia
Lithuania, Portugal and Slovakia.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
8192
UK
6144
DK
5120
NL
8192
JAP
5120
RO
10
8,01
20
30
40
50
60
70
80
10,61
1,49
5,81
0,74
17,93
Not included in the EU27: BE, BG, CY, EE, LV,
LT, PT, SK
Not included in the EU15: BE, PT
Not included in the NMS: BG, CY, EE, LV, LT, SK
Not included in the non EU: KOR
10,18
20,54
16,31
9,39
6,04
20,50
7,41
4,57
Download speed (kbps)
1,54
12,99
18,68
6000
DE
6144
SE
5000
HU
8192
AT
22,43
13,46
1,88
9,98
8192
FR
21,65
9,78
8192
EL
16,77
3,34
8192
LU
ES
8192
IT
6144
CA
26,05
8192
CZ
26,14
FI
6144
SI
6500
NO
8192
ICE
7168
COL
6144
IE
8192
MT
7168
CAL
8192
PL
7270
N-Y
EU27
EU15
NMS
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
8,35
Additional recurring telephone charges
Average
40,65
6144
5120
4,20 3,92
25,43
33,42
7,75
10,43
30,79
27,48
2,75
11,19
10,83
4,67
13,36
3,25
29,92
6,58
7,32
10,90
33,61
2,77 7,51
2,02
6,98
36,91
40,27
43,30
6,50
39,48
3,22
10,64
17,09
37,47
55,04
46,94
4,08
62,98
8,37
3,94
39,21
36,75
44,54
48,79
134
Broadband Internet Access Cost
Second Semester 2009
5.1.5.b BASKET "4096KBPS-8192KBPS (INCL.)", LIST OF SELECTED OFFERS
Contract
duration (**)
Bitrate
down
GB included
per month
Hours
included
per month
E-mail
boxes
(***)
Adresses
per
mailbox
(***)
Cable
xDSL
xDSL
xDSL
Cable
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
Months
12
12
6
18
24
12
12
6
12
24
Kbps
8192
6144
8192
6144
5120
8192
6000
8192
5000
8192
6144
8192
8192
8192
unlimited
75
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
60
30
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
10
1
1
0
5
5
50
1
3
5
1
3
1
5
10
11
N.D.
0
N.D.
N.D.
1
N.D.
N.D.
N.D.
N.D.
N.D.
10
N.D.
MB
20
5
0
0
500
100
10240
0
100
0
N.D.
150
300
100
AV+AS+PC+PU
AV+AS
AS+PC
AV+AS
AV+AS
AS+ASW+FW+PC+PM
AV+AS
-
VoIP
Switched
Switched
VoIP
N.D.
VoIP
VoIP
Switched
VoIP
VoIP
N.D.
VoIP
VoIP
Switched
No
No
No
No
No
Yes
No
Yes
No
No
No
Yes
No
Yes
0
0
0
0
0
unlimited
0
unlimited
0
0
0
0
0
unlimited
0
0
0
0
0
0
0
60
0
0
0
0
0
0
No
Yes
No
No
Yes
No
No
No
No
Yes
No
No
No
Yes
xDSL
xDSL
xDSL
Cable
Cable
Cable
Cable
xDSL
Cable
xDSL
xDSL
FTTx
xDSL
24
12
12
12
18
12
12
12
18
8192
6500
4500
5120
8192
5120
6144
6144
7168
7168
7270,4
6144
8192
100
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
40
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
-
4
1
1
5
1
2
6
15
10
11
9
5
N.D.
N.D.
5
5
12
5
N.D.
6
N.D.
N.D.
N.D.
N.D.
1
N.D.
N.D.
30
30
25
10
N.D.
50
100
N.D.
25
10
100
N.D.
AV+AS
AS+FW
AS+FW
AV+AS
AV+AS+FW+PC
AV+AS+ASW+FW+PC+PU
AV+ASW+PC+PU
AV+FW+BU
-
VoIP
VoIP
VoIP
VoIP
VoIP
VoIP
Switched
Switched
VoIP
Switched
Switched
VoIP
Switched
No
No
No
No
No
Yes
No
Yes
Yes
Yes
Yes
No
Yes
0
0
0
0
60
0
700
unlimited
unlimited
unlimited
unlimited
0
0
0
0
0
0
0
0
0
0
unlimited
unlimited
unlimited
0
0
No
No
No
No
No
Yes
No
No
No
No
No
No
No
Country
ISP
Offer
Technology
Austria
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Japan
Luxembourg
Malta
UPC Austria
Bell Canada
Ceské Radiokomunikace
Fullrate
Elisa
Orange France
United Internet
OTE
Externet
Siminn
BT Ireland
Libero
Yahoo Japan
Tango fixed (Tele 2)
GO
Norway
Norway
The Netherlands
Poland
Romania
Slovenia
Spain
State of California
State of Colorado
State of New York
Sweden
The UK
Ventelo
Ventelo
UPC Nederland
UPC Polska
RCS & RDS
Amis
Orange Spain
Bright House
Qwest
Verizon
Telenor Sverige
TalkTalk/AOL
inode Privat Take I.T. easy
Bell Internet Performance (QC)
Premium
ADSL+
Volani
8 kbit
Fullrate
Bredbaand
6 Mbit
/ 512
bredbåndsforbindelse med fast telefon
Elisa Laajakaista Heti (Tampere) 5M+ Phone
Découverte internet 8 mégamax+Tel
1&1/Web.de/GMX Surf & Phone-Surf Flat 6000
Conn-x TALK 8 mbps+24/7+60 mobile
Otthoni Prepaid Golf + Megafone Home
Leið 2+Heimasimi
Broadband and Talk (option 2)
Absolute ADSL
Yahoo! BB 8 M (NTT East aera)+ BB Phone
Tango ADSL Complet 8 Mbits/s + tel
GO Talk Anytime Phone Line & Internet
8Mbps
Bredbaand - Extra Large, Bluephone
Bredbaand - Large, Bluephone
Internet 5 en bellen standaard
Internet Fiber Power 8Mbps +Rozmowy 60
Cable Link 39 LEI
Amis internet+tel 6144/768
adsl 6 Mb + llamadas nacionales
Road Runner Standard with Home Phone
Faster+home phone
Verizon double freedom
Bredbandsbolaget Bredband 2 + Telefoni Bas
Essentials
Webspace
(***)
Level of protection (*)
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
38,06
51,35
29,79
37,63
54,77
45,75
35,54
37,40
22,36
29,45
62,41
45,15
35,05
49,40
34,29
41,56
42,75
25,23
43,82
39,78
33,21
40,65
33,57
49,27
53,34
41,42
31,73
41,17
39,83
61,09
61,09
35,23
34,56
17,61
36,95
38,74
47,23
42,73
57,43
38,13
16,40
54,56
47,18
47,18
31,45
59,39
32,48
44,52
41,21
55,04
49,79
66,92
33,55
18,62
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 22: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ; "Internet + Tel"
135
Broadband Internet Access Cost
Second Semester 2009
5.1.5.c BASKET "4096KBPS-8192KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
19,92
25,14
53,14
42,75
36,85
DE
HU
30,08
36,85
33,21
63,49
46,17
40,65
46,17
58,91
69,94
76,14
33,57
54,70
49,27
49,27
59,41
59,41
52,96
57,81
53,34
60,25
41,58
41,42
51,33
50,47
36,49
36,52
31,73
40,63
67,88
67,88
LV
LU
180
38,61
40,79
39,78
40,96
IE
JAP
160
43,82
50,40
ICE
IT
140
64,94
40,47
EL
120
50,87
25,23
32,70
FI
FR
100
41,56
44,30
CZ
DK
80
36,04
41,19
34,29
37,90
AT
CA
60
47,25
47,25
41,17
41,49
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
136
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "4096-8192 (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
44,86
NO
59,39
32,48
79,51
44,28
44,52
71,59
47,89
41,21
67,66
53,35
59,38
60,88
55,04
64,91
CAL
COL
49,79
49,79
59,82
63,10
62,27
63,65
66,92
66,92
N-Y
37,07
37,07
33,55
SE
Non EU
180
80,20
21,11
ES
NMS
160
41,23
48,80
SI
EU15
140
31,45
34,22
PL
EU27
120
66,11
47,18
52,54
NL
UK
100
54,56
56,74
MT
RO
80
49,86
28,39
36,26
18,62
22,50
43,16
47,91
39,21
46,80
39,87
41,60
36,75
42,70
53,02
44,54
71,59
54,70
48,88
59,09
48,79
50,98
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
137
Broadband Internet Access Cost
Second Semester 2009
5.1.5.d Conclusions on bundle “Internet+Tel” for “basket 4096kbps8192kbps (incl.)”
−
For twenty-six countries, an offer was available for this basket. For the following
countries, no offer was available: Belgium, Bulgaria, Cyprus, Estonia, Korea,
Latvia, Lithuania, Portugal and Slovakia.
−
From the ISPs in the following countries, only one offer was available for this
basket: Iceland, the State of Colorado and the State of New York.
−
For Norway, there are two least expensive offers from the same provider.
−
There were five metered offers for this basket (Canada, Iceland, Ireland, Malta
and the United Kingdom), of which none needed normalisation.
−
The omission of non-recurring charges in Greece, Luxembourg and Spain had an
influence on their place in the overall ranking. In the other countries (Malta,
Slovenia, the State of California and the United Kingdom) there was no clear
relationship between the two.
−
All but four offers needed normalisation of telephone charges. No additional
recurring telephone charges were needed for Greece, the State of California, the
State of Colorado and the State of New York.
−
Four countries with offers in October 2009 did not have offers in the October 2008
sample: Finland, Malta, Poland and Slovenia.
−
In the EU27, the average of the least expensive offers has decreased significantly.
The decrease is smaller for the EU15 than for the NMS. The downwards trend
seems to be confirmed by the decreasing median values for all regions.
138
Broadband Internet Access Cost
Second Semester 2009
5.1.6 BASKET “8192KBPS-20MBPS (INCL.)”, IN €/PPP (VAT INL.)
5.1.6.a LEAST EXPENSIVE OFFER
In the following countries, ISPs selected did not offer bundles for this basket: Cyprus,
Estonia, Lithuania and Slovakia.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
20480
LU
13,75
20480
HU
14,02
10240
RO
10240
SE
10240
DK
20
30
40
22,43
DE
18432
FR
26,00
20480
NL
26,74
7,46
0,37
17,73
9,39
Not included in the EU27: CY, EE, LT, SK
Not included in the EU15: /
Not included in the NMS: CY, EE, LT, SK
Not included in the non EU: /
20000
AT
26,94
11,64
1,44
8,35
1,11
8,93
1,88
8,96
15360
SI
27,59
10,90
20480
UK
30,20
23,36
10,65
10240
FI
29,92
6,58
12336
CA
30,23
5,11
20480
NO
12288
EL
20480
IT
12288
PT
ES
100
3,83 1,08
28,16
16000
20480
90
3,51 4,97
1,49
5,81
19,54
JAP
IE
80
9,88
15,09
KOR
BG
70
10,33
10240
10240
60
7,75
12288
10240
50
36,91
35,76
22,89
7,32
10,83
2,77
7,51
3,17
8,97
11,02
14,59
4,84
34,87
12,21
9,87
42,74
31,91
20,74
10,43
43,13
3,25
20480
CZ
16384
ICE
20480
LV
12288
COL
12288
BE
10240
N-Y
12288
MT
15360
CAL
10240
PL
13,36
2,02
6,98
38,96
47,19
23,02
3,75
29,96
6,50
51,17
7,37
39,82
11,99
4,07
58,98
17,09
52,15
8,53
62,91
1,09
8,98
76,32
44,86
EU27
41,55
EU15
NMS
51,05
Non EU
51,17
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
139
Broadband Internet Access Cost
Second Semester 2009
5.1.6.b BASKET "8192KBPS-20MBPS (INCL.)", LIST OF SELECTED OFFERS
Hours
GB included
E-mail
included per
per month
boxes (***)
month
Contract
duration (**)
Bitrate
down
Cable
Cable
xDSL
xDSL
xDSL
xDSL
Cable
xDSL
xDSL
Months
12
12
12
12
6
18
12
24
Kbps
20000
12288
10240
12336
20480
10240
10240
18432
16000
unlimited
30
unlimited
50
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
10
4
1
1
1
0
5
5
50
xDSL
Cable
xDSL
Cable
12
6
12
12288
20480
16384
10240
unlimited
unlimited
120
unlimited
unlimited
unlimited
unlimited
xDSL
xDSL
xDSL
FTTx
xDSL
xDSL
12
24
24
20480
12288
10240
20480
20480
12288
unlimited
unlimited
unlimited
unlimited
unlimited
150
xDSL
xDSL
Cable
xDSL
Cable
FTTx
xDSL
FTTx
xDSL
Cable
FTTx
xDSL
12
12
12
18
12
12
12
18
20480
20480
10240
12288
10240
15360
20480
15360
12288
10240
10240
20480
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Finland
France
Germany
UPC Austria
Telenet
Vivacom (BTC)
Bell Canada
Ceské Radiokomunikace
Fullrate
Elisa
Orange France
United Internet
Greece
Hungary
Iceland
Ireland
Tellas
Digi
Siminn
UPC Ireland
Italy
Japan
Korea
Latvia
Luxembourg
Malta
Telecom Italia
Yahoo Japan
LG Powercomm
Lattelecom
Tango fixed (Tele 2)
GO
inode Privat Take I.T. max
SmartShake
Vivacom Home
Bell Internet Max 12 (Ontario)
Premium ADSL+ Volani 20
Fullrate Bredbaand Op til 10 Mbit / 1Mbit
bredbåndsforbindelse
med fast
telefon
Elisa Laajakaista Heti (Tampere)
10M+
Phone
Surf internet
1&1/Web.de/GMX Surf & Phone-Doppel Flat
16000
Tella Double Play No Limit
StartNET + Digifon
Leið 3+Heimasimi
Broadband Deal, Home Phone Anytime World &
10Mb broadband
Alice Voce 20 Mega
Yahoo! BB 12 M (NTT East aera)+ BB Phone
Xspeed Bundle PREMIUM+ TEL
Home Package 1 Optic
Tango ADSL Complet 20 Mbits/s + tel
GO Talk Anytime Phone Line & Internet 12Mbps
Norway
The Netherlands
Poland
Portugal
Romania
Slovenia
Spain
State of California
State of Colorado
State of New York
Sweden
The UK
Ventelo
Tele2 Nederland
Aster Group
PT Comunicações
NewCom Telecomunicatii
Amis
Orange Spain
Verizon
Qwest
Time Warner Cable
Tele2 Sverige
BT
Bredbaand - ADSL 2+, Bluephone
Internet ADSL Super en bellen
TwojSwiat+TwojCzas
SAPO Adsl 12Mb
INJOY Dublu Internet + fixtel esential
dvojka TEL
línea + adsl maxima velocidad + llamadas
Good double play FIOS
Fastest+home phone
Surf and talk (Road Runner Standard, Buffalo)
Bredband 10/10 Mbit/s+Broadband Tel
Total Broadband - option 3 Unlimited
Adresses
per
mailbox
(***)
Webspace
(***)
Level of
protection (*)
10
N.D.
1
11
N.D.
0
N.D.
N.D.
1
MB
20
0
5
5
0
0
500
100
10240
AV+AS
AV+AS+PC+PU
AV+AS
AS+PC
AV+AS
1
1
5
1
N.D.
N.D.
N.D.
15
0
30
0
300
unlimited
unlimited
unlimited
unlimited
unlimited
-
1
1
N.D.
5
5
4
N.D.
10
N.D.
1
N.D.
N.D.
300
300
N.D.
0
100
N.D.
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
1
5
5
1
6
17
9
11
5
5
N.D.
5
N.D.
10
N.D.
N.D.
6
N.D.
N.D.
N.D.
N.D.
1
N.D.
Unlimited Minutes to Minutes to
Total
Total
Option for
Telephone
cost/month cost/month
nights and fixed line
mobile
technology
mobile
weekends included
included
VAT incl.
VAT incl.
Euro
EUR/PPP
VoIP
VoIP
VoIP
Switched
Switched
VoIP
N.D.
VoIP
VoIP
Yes
Yes
No
No
No
No
No
Yes
Yes
unlimited
0
3600
0
0
0
0
unlimited
unlimited
0
0
0
0
0
0
0
0
0
No
Yes
Yes
Yes
No
No
Yes
No
Yes
41,93
66,88
25,31
57,05
38,73
44,35
54,77
41,16
37,84
37,78
59,19
52,66
46,17
55,57
29,73
43,82
35,79
35,36
Switched
VoIP
AS+ASW+FW+PC+PM
VoIP
Switched
Yes
No
No
No
unlimited
0
0
unlimited
0
0
0
0
No
No
Yes
No
44,07
16,22
33,59
61,55
47,90
24,35
56,19
52,60
VoIP
VoIP
VoIP
Switched
Switched
VoIP
Yes
No
No
Yes
Yes
No
0
0
0
0
unlimited
0
0
0
0
0
0
0
No
No
No
No
Yes
No
52,86
38,20
22,43
40,80
25,80
50,54
48,50
34,59
33,06
56,74
21,50
69,24
30
AS+FW
VoIP
20
AV+AS
Switched
300
AS
Switched
N.D.
AV
Switched
N.D.
VoIP
50
AV+AS+FW+PC
Switched
102
Switched
10
Switched
25
AV+ASW+PC+PU
Switched
5
AV+AS+FW+PC
VoIP
40
VoIP
5120AV+AS+ASW+FW+PM+PU+BUVoIP
No
No
No
Yes
Yes
No
Yes
Yes
Yes
Yes
No
Yes
0
0
60
0
50
700
unlimited
unlimited
unlimited
unlimited
0
0
0
0
0
0
0
0
0
unlimited
unlimited
unlimited
0
0
No
No
Yes
No
No
No
No
No
No
No
No
No
61,09
41,20
50,27
44,66
13,53
31,95
50,34
61,31
49,49
54,10
31,86
35,96
47,18
36,78
86,39
51,93
24,97
38,49
53,56
71,44
57,67
63,04
28,03
40,85
AV+AS
AV+AS
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 23: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ; "Internet + Tel"
140
Broadband Internet Access Cost
Second Semester 2009
5.1.6.c
BASKET
"8192KBPS-20MBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
39,71
37,78
AT
34,95
160
180
63,51
46,17
49,21
CZ
55,57
66,19
71,83
41,69
29,73
81,29
69,40
39,57
71,37
71,37
EE
43,82
43,82
FI
FR
38,43
38,52
35,79
37,78
DE
27,01
39,03
35,36
EL
48,18
47,90
47,90
77,64
24,35
87,88
54,71
63,30
63,30
56,19
56,19
ICE
IE
52,60
56,88
IT
47,38
54,99
48,50
57,61
39,46
39,51
34,59
43,23
JAP
36,54
36,54
33,06
34,05
KOR
47,23
53,80
56,74
56,74
LV
MT
140
52,66
52,66
CA
LU
120
55,50
68,78
59,19
65,95
BG
HU
100
55,81
49,03
BE
DK
80
55,12
21,50
71,74
63,08
69,24
130,24
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
141
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "8192-20Mbps (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
53,99
NO
47,18
26,00
24,97
55,60
48,17
50,65
60,47
53,56
48,35
CAL
COL
Non EU
72,69
65,36
62,45
71,44
71,44
57,67
65,54
74,64
74,64
71,36
71,36
63,04
63,04
N-Y
NMS
89,06
86,39
92,65
38,79
ES
EU15
180
51,93
51,93
SI
EU27
160
66,11
68,40
PT
UK
140
58,85
PL
SE
120
38,54
46,25
36,78
44,15
NL
RO
100
28,88
38,89
28,03
35,34
34,49
43,81
40,85
48,76
48,46
44,86
58,18
54,04
42,48
54,99
41,55
48,52
57,86
51,05
71,83
62,45
52,82
63,40
51,17
54,48
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
142
Broadband Internet Access Cost
Second Semester 2009
5.1.6.d Conclusions on bundle “Internet+Tel” for “basket 8192kbps20Mbps (incl.)”
−
For thirty-one countries, an offer was available for this basket. For the following
countries, no offer was available: Cyprus, Estonia, Lithuania and Slovakia.
−
From the ISPs in the following countries, only one offer was available for this
basket: Bulgaria, Finland, Greece, Iceland, Latvia, Portugal, the State of
California, and the State of New York.
−
There were four metered offers for this basket (Belgium, Canada, Iceland and
Malta), of which none needed normalisation.
−
For most countries, no clear relationship could be observed between the omission
of non-recurring charges and their place in the overall ranking. For Malta and
Spain, the omission of non-recurring charges influenced their position. Nonrecurring charges are significant in Italy, which greatly impacts its overall ranking.
−
All but three offers needed normalisation of telephone charges. No additional
recurring telephone charges were needed for the State of California, the State of
Colorado and the State of New York.
−
Six countries which had no offer for this basket in October 2008, had offers in the
sample of October 2009.
−
For all regions, the average of the least expensive offers, as well as the median,
decreased between October 2008 and October 2009. The decrease of the median
is however more significant than these of the least expensive offers in EU and
non-EU countries.
143
Broadband Internet Access Cost
Second Semester 2009
5.1.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
5.1.7.a LEAST EXPENSIVE OFFER
No offer was available in the sample for the following countries: Canada, Cyprus, Czech
Republic, Estonia, Italy, Lithuania, Luxembourg, Malta, Slovakia and the State of New York.
Least expensive offer:
Bundle "Internet access+Tel"
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
20
17,77
3,83
102400
KOR
24576
UK
30720
RO
30720
HU
19,63
102400
JAP
20,31
102400
SE
30720
BG
12,95
30
40
50
4,57
80
90
100
Not included in the EU27: CY, CZ, EE, IT, LT, LU,
MT, SK
Not included in the EU15: IT, LU
Not included in the NMS: CY, CZ, EE, LT, MT, SK
Not included in the non EU: CA, N-Y
7,41
10,33
4,75 5,36
3,51
4,97
25,17
70
1,08
10,61
15,76
60
30,85
4,95
0,74
25600
NL
26,79
102400
FR
26,00
10,18
11,78
1,49
5,81
31,44
25600
DK
24576
EL
25600
SI
34,82
30720
FI
33,92
3,17
24,89
11,17
10,90
6,58
7,32
1,94
24576
PT
25000
DE
51200
ICE
25600
AT
23,24
23,14
0,37
37,37
11,64
2,02
7,66
41,22
45,93
9,98
0,76
30720
NO
46,07
25600
PL
46,94
24576
IE
51200
LV
25600
CAL
25600
COL
25600
BE
51200
ES
11,20
4,08
8,37
3,22
10,64
48,06
3,75
38,00
23,02
70,79
8,53
70,79
8,53
61,95
7,37
73,92
11,99
5,35
11,17
47,85
EU27
49,67
EU15
43,90
NMS
53,44
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
144
Broadband Internet Access Cost
Second Semester 2009
5.1.7.b BASKET "20+MBPS", LIST OF SELECTED OFFERS
Contract
Bitrate
duration (**) down
GB
included
per month
Hours
E-mail
included
boxes (***)
per month
Adresses
per
mailbox
(***)
Webspace
(***)
Level of protection (*)
Unlimited Minutes to Minutes to
Total
Telephone
Option for
nights and fixed line
mobile
cost/month
technology
mobile
weekends included
included
VAT incl.
Total
cost/month
VAT incl.
Country
ISP
Offer
Technology
Austria
Belgium
UPC Austria
Telenet
chello classic + tel
Internet & Téléphonie à 70€
Cable
Cable
Months
12
12
Kbps
25600
25600
unlimited
100
unlimited
-
5
8
25
N.D.
MB
20
50
AV+AS
AV+ASW+FW+PC
VoIP
VoIP
No
Yes
0
0
0
0
Yes
Yes
62,06
91,88
55,91
81,31
Bulgaria
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Japan
Speedy Net
Fullrate
Elisa
NeufCegetel (SFR)
United Internet
Tellas
Digi
Vodafone
BT Ireland
NTT West
Speedy Net Package 29
Fullrate Bredbaand Op til 25 Mbit / 2Mbit bredbåndsforbindelse
Elisa Laajakaista Heti ( Tampere) 30M+ Phone
neufbox fibre optique+Tel
1&1/Web.de/GMX Surf & Phone-Doppel Flat 25000
Tella Double Play Best price
BaseNET + Digifon
Flotta netið - meiri hraði +Tel
Broadband and Talk (option 3)
Flet's Hikari Next Mansion Type Plan 2 + Hikari Denwa Basic Plan
Cable
FTTx
Cable
FTTx
FTTx
xDSL
Cable
FTTx
xDSL
FTTx
12
6
18
24
12
6
12
-
30720
25600
30720
102400
25000
24576
30720
51200
24576
102400
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
30
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
0
5
10
50
1
2
1
1
N.D.
1
0
N.D.
N.D.
1
N.D.
N.D.
0
N.D.
N.D.
0
0
500
1024
10240
0
30
0
N.D.
N.D.
AV+AS+PC
AV+AS
-
VoIP
VoIP
N.D.
VoIP
VoIP
Switched
VoIP
VoIP
N.D.
VoIP
no
No
No
Yes
Yes
Yes
No
No
No
No
0
0
0
unlimited
unlimited
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
No
No
Yes
No
Yes
No
No
Yes
No
No
17,21
57,80
59,77
43,45
52,84
36,09
19,95
30,42
72,45
33,60
35,80
38,74
47,82
37,78
49,38
39,23
29,95
50,90
61,92
30,42
Korea
Latvia
Norway
The Netherlands
Poland
Portugal
Romania
Slovenia
Spain
State of California
State of Colorado
Sweden
The UK
LG Powercomm
Lattelecom
NextGenTel
UPC Nederland
UPC Polska
Sonaecom (Clix)
RCS & RDS
Amis
ONO
Verizon
Verizon
Tele2 Sverige
TalkTalk/AOL
Xspeed Bundle X-LITE+ TEL
Home Package 2 Optic
Next3 Mini + Next Phone Basic
Internet 25 en bellen standaard
Internet Fiber Power 25Mbps +Rozmowy 60
Net+Tel
Fiber Link 28 LEI
dvojka TEL
Teléfono TI + Internet 50Mb
Better double play FIOS
Better double play FIOS
Bredband 100/10 Mbit/s+Broadband Tel
Essentials+Turbo
FTTx
FTTx
FTTx
Cable
Cable
xDSL
FTTx
FTTx
Cable
FTTx
FTTx
FTTx
xDSL
12
12
12
12
18
12
12
18
102400
51200
30720
25600
25600
24576
30720
25600
51200
25600
25600
102400
24576
unlimited
unlimited
unlimited
unlimited
unlimited
60
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
40
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
-
N.D.
5
1
5
3
30
2
6
N.D.
9
9
5
N.D.
N.D.
1
50
12
15
N.D.
N.D.
6
unlimited
N.D.
N.D.
1
N.D.
N.D.
0
500
50
25
N.D.
N.D.
50
5
10
10
40
N.D.
AV+AS+ASW+FW
AV+AS
AV+AS
AV+AS+FW+PC
AV+AS+FW
-
VoIP
Switched
VoIP
VoIP
VoIP
Switched
VoIP
Switched
Switched
Switched
Switched
VoIP
Switched
No
Yes
No
No
No
No
Yes
No
Yes
Yes
Yes
No
Yes
0
0
0
0
60
0
0
700
unlimited
unlimited
unlimited
0
0
0
0
0
0
0
0
0
0
0
unlimited
unlimited
0
0
No
No
No
No
No
No
Yes
No
No
No
No
No
No
15,38
46,58
75,13
42,23
34,56
41,56
15,04
37,95
85,01
68,06
68,06
38,26
20,74
22,68
64,78
58,03
37,70
59,39
48,32
27,74
45,72
90,44
79,32
79,32
33,66
23,56
Euro
EUR/PPP
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 24: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + Tel"
145
Broadband Internet Access Cost
Second Semester 2009
5.1.7.c BASKET "20+MBPS", COMPARISON OF LEAST EXPENSIVE AND MEDIAN
OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
140
79,68
79,68
AT
55,91
61,07
81,52
81,52
81,31
81,82
BE
35,80
35,80
BG
64,19
64,19
CA
38,74
DK
46,86
47,82
FI
58,48
38,43
46,78
FR
37,78
44,77
49,38
DE
57,81
45,67
59,26
EL
39,23
46,53
HU
29,95
81,06
50,90
ICE
67,23
62,21
64,62
61,92
65,81
IE
30,46
JAP
41,62
30,42
40,83
KOR
41,21
41,21
22,68
27,98
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
146
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel"
Basket "20+Mbps", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
NO
58,03
37,70
NL
74,07
74,07
73,83
59,39
48,32
PT
89,39
62,43
27,74
33,79
SI
121,05
121,05
45,72
94,80
ES
90,44
90,44
CAL
79,32
79,32
COL
79,32
79,32
30,70
UK
33,66
48,63
23,56
28,17
52,10
47,85
54,67
EU15
51,96
49,67
53,60
Non EU
108,70
108,70
44,42
EU27
NMS
140
52,48
PL
SE
120
64,78
66,79
LV
RO
100
71,00
63,84
121,05
121,05
43,90
41,62
42,22
77,76
52,48
53,44
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
147
Broadband Internet Access Cost
Second Semester 2009
5.1.7.d Conclusions on bundle “Internet+Tel” for “basket 20+Mbps”
−
In twenty-five countries one or more ISPs had an offer corresponding to this
basket. For the following countries, no offer was available: Canada, Cyprus, Czech
Republic, Estonia, Italy, Lithuania, Luxembourg, Malta, Slovakia and the State of
New York.
−
From the ISPs in the following countries, only one offer was available for this
basket: Bulgaria, Spain, the State of California and the State of Colorado.
−
The offer for Belgium, Iceland, Portugal and the United Kingdom were metered,
though no normalisation was required.
−
No clear relationship could be observed between the omission of non-recurring
charges in Austria, Bulgaria, Slovenia and the United Kingdom, and their place in
the overall ranking. In France and Hungary, the omission of non-recurring charges
had an impact on their ranking.
−
All offers except two (States of California and Colorado) needed normalisation of
telephone charges.
−
Eleven countries had offers for this basket both in October 2008 and October
2009. These are: Austria, Belgium, France, Greece, Ireland, Japan, Korea,
Norway, Slovenia, Spain and Sweden. One country (Canada) stopped providing
offers in this basket between October 2008 and October 2009.
−
In the EU27, the average of the least expensive offers sharply decreased. This is
mainly due to the combination of a huge decrease in the average in the NMS and
a smaller decrease in the EU15.
148
Broadband Internet Access Cost
Second Semester 2009
5.2. LEAST EXPENSIVE OFFER PER COUNTRY AND PER BASKET FOR BUNDLES
INCLUDING INTERNET ACCESS AND TELEVISION SERVICE
5.2.1 BASKET “144KBPS-512KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.1.a LEAST EXPENSIVE OFFER
For the following countries, no offer corresponding to this bundle was available: Austria,
Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Japan, Korea, Latvia, Luxembourg, Malta, the
Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, the State of California,
the State of Colorado, the State of New York, Sweden and the United Kingdom.
Least expensive offer:
Bundle "Internet access+TV"
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
Download speed (kbps)
500
CA
512
LT
512
PL
10
10,94
20
40
50
60
70
4,50
20,17
Not included in the EU27: AT, BE, BG, CY, CZ, DK, DE, EE, EL,
ES, FI, FR, HU, IE, IT, LV, LU, MT, NL, PT, RO, SE, SI, SK, UK
Not included in the EU15: AT, BE, DK, DE, EL, ES, FI, FR, IE, IT,
LU, NL, PT, SE, UK
Not included in the NMS: BG, CY, CZ, EE, HU, LV, MT, RO, SI,
SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, NO, N-Y
1,75
48,57
EU27
39,67
NMS
39,67
Non EU
30
8,84
15,43
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
149
Broadband Internet Access Cost
Second Semester 2009
5.2.1.b BASKET "144KBPS-512KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Canada
Lithuania
Poland
Bell Canada
Balticum TV
Aster Group
Bell Internet essential (QC)
Pagrindinis
TwojNet + Pakiet Basic Plus
xDSL
FTTx
Cable
Contract
duration (**)
Bitrate
down
Months
12
-
Kbps
500
512
512
Hours
GB included
included per
per month
month
1
unlimited
unlimited
unlimited
unlimited
E-mail
boxes (***)
Adresses
per
mailbox
(***)
1
1
1
11
N.D.
2
Webspace
(***)
Level of
protection (*)
Television
technology
Nb
channels
(***)
MB
5
N.D.
100
AV+AS+PC+PU
AS
Digital
Analog
Digital
500
58
53
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
19,07
14,79
33,41
15,43
21,92
57,41
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 25: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + TV"
150
Broadband Internet Access Cost
Second Semester 2009
5.2.1.c
BASKET
"144KBPS-512KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
25,03
28,95
CA
15,43
15,43
EE
15,75
16,83
77,45
80,53
LV
14,65
56,21
LT
21,92
31,47
31,07
45,13
PL
57,41
66,43
RO
SE
10,83
10,83
18,90
22,53
28,11
45,78
EU27
39,67
46,21
29,95
47,93
NMS
39,67
46,21
25,03
28,95
Non EU
15,43
15,43
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
151
Broadband Internet Access Cost
Second Semester 2009
5.2.1.d Conclusions on bundle “Internet+TV” for “basket 144kbps512kbps (incl.)”
−
For three countries an offer was available for this basket. For the following
countries, no offer was available: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Japan, Korea, Latvia, Luxembourg, Malta, the Netherlands, Norway,
Portugal, Romania, Slovakia, Slovenia, Spain, the State of California, the State of
Colorado, the State of New York, Sweden and the United Kingdom.
−
For Canada, only one offer was available for this basket.
−
There was one metered offer for this basket (Canada), but no normalisation was
required.
−
For all the offers in this basket (Canada, Lithuania and Poland), the inclusion of
non-recurring charges did not impact their place in the overall ranking.
−
The comparison of costs between October 2008 and October 2009 is distorted by
the fact that very few countries have offers for this basket. By consequence, the
EU averages are very variable and not representative given the low number of
values used.
−
Also for countries that had offers for both periods for this basket, no trend in the
evolution of the costs could be determined.
152
Broadband Internet Access Cost
Second Semester 2009
5.2.2 BASKET “512KBPS-1024KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.2.a LEAST EXPENSIVE OFFER
From the selected ISPs, no offer was available in the following countries: Austria, Belgium,
Canada, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Italy, Korea,
Latvia, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Spain, the
State of Colorado, Sweden and the United Kingdom.
Least expensive offer:
Bundle "Internet access+TV"
Basket "(512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
1024
LT
1024
ICE
10
14,59
20
30
20,71
21,65
PL
1024
BG
1024
DE
1024
JAP
42,86
1024
N-Y
43,30
1024
SI
1024
FI
768
CAL
Non EU
70
Not included in the EU27: AT, BE, CY, CZ, DK, EE, EL, ES,
HU, IE, IT, LV, LU, MT, NL, PT, RO, SE, SK, UK
Not included in the EU15: AT, BE, DK, EL, ES, IE, IT, LU,
NL, PT, SE, UK
1,70 Not included in the NMS: CY, CZ, EE, HU, LV, MT, RO, SK
Not included in the non EU: CA, COL, KOR, NO
9,78
1024
NMS
60
2,02
FR
EU15
50
4,47
1024
EU27
40
32,24
35,00
37,34
1,55
3,94
34,94
14,05
38,24
10,84
64,09
36,63
39,80
34,25
44,23
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
153
Broadband Internet Access Cost
Second Semester 2009
5.2.2.b BASKET "512KBPS-1024KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Bulgaria
Finland
France
Germany
Iceland
Japan
Lithuania
Poland
Slovenia
Slovenia
State of California
State of New York
Cable Tel
Sonera
Orange France
Deutsche Telekom
Siminn
Jupiter Telecommunications
Mikrovisata
Vectra
Telekom Slovenije
Telekom Slovenije
Bright House
Verizon
CableTEL. Double Play Home Region 3
Sonera Laajakaista Extra (Helsinki) 1M + Broadband TV Easu
Découverte internet 1 mégamax+TV
DSL via Satellit+TV
Grunnáskrift + Grunnpakki Sjónvarp Símans
J:COM NET Ultra 1M Cours + J:COM TV Digital Compact
Smart SL
Internet 1Mbps+Srebrny
Siol internet in Siol TV
Siol internet in Siol TV
Road Runner Lite with Advantage Cable
Verizon double play
Cable
FTTx
xDSL
Satellite
xDSL
FTTx
Cable
Cable
FTTx
xDSL
Cable
xDSL
Contract
duration (**)
Bitrate
down
Months
12
18
6
12
12
12
Kbps
1024
1024
1024
1024
1024
1024
1024
1024
1024
1024
768
1024
GB
Hours
E-mail
included included per
boxes (***)
per month
month
unlimited
unlimited
unlimited
unlimited
1
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
5
5
25
0
1
1
1
4
4
5
9
Adresses
per
mailbox
(***)
1
5
N.D.
10
N.D.
5
N.D.
N.D.
8
8
N.D.
N.D.
Webspace
(***)
Level of
protection (*)
Television
technology
MB
0
Analog
125
Digital
100
AS+PC
Digital
1024
AV+AS
Digital
0
AS+ASW+FW+PC+PM Digital
100
AS+ASW
Digital
25
Digital
400
Analog
AV+AS+FW+PC+BU
Digital
10
10
AV+AS+FW+PC+BU
Digital
N.D. AV+AS+ASW+FW+PC+PU Digital
10
Digital
Nb
channels
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
68
23
75
60+
7
61
12
30
42
42
240
150
16,82
61,36
36,15
41,61
13,59
47,33
12,86
19,75
40,66
40,66
55,00
40,53
35,00
49,08
31,43
38,89
22,73
42,86
19,06
33,95
48,99
48,99
64,09
47,24
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 26: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ; "Internet + TV"
154
Broadband Internet Access Cost
Second Semester 2009
5.2.2.c
BASKET
"512KBPS-1024KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
BE
26,91
EE
80
37,85
49,08
49,08
FI
25,35
25,35
FR
31,43
31,43
DE
52,90
52,90
38,89
38,89
ICE
33,85
33,85
22,73
22,73
42,86
JAP
12,71
22,70
19,06
38,73
37,37
37,37
NL
33,62
33,62
33,95
PL
66,01
SI
48,99
48,99
53,01
53,01
64,09
64,09
CAL
57,27
57,27
COL
47,24
N-Y
34,38
33,42
36,63
EU27
53,28
40,88
37,21
35,30
39,80
38,89
EU15
NMS
70
35,00
35,00
BG
LT
60
33,22
33,22
31,56
30,26
34,25
42,58
45,56
45,56
44,23
47,24
Non EU
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
155
Broadband Internet Access Cost
Second Semester 2009
5.2.2.d Conclusions on bundle “Internet+TV” for “basket 512kbps1024kbps (incl.)”
−
For eleven countries an offer was available for this basket. For the following
countries, no offer was available: Austria, Belgium, Canada, Cyprus, Czech
Republic, Denmark, Estonia, Greece, Hungary, Ireland, Italy, Korea, Latvia,
Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Spain,
the State of Colorado, Sweden and the United Kingdom.
−
From the ISPs in most of the countries, only one offer was available for this
basket: Bulgaria, Finland, France, Germany, Iceland, Japan and the State of
California.
−
In Slovenia, there were two offers in this basket. They were both from the same
ISP and had the same price, but the internet technology was different (xDSL for
the first one and FTTx for the other one).
−
There was only one metered Internet access offer for this basket (in Iceland),
which did not need normalisation.
−
No relationship could be observed between the omission of non-recurring charges
in Bulgaria, Japan and the State of California, and their place in the overall
ranking. However, the inclusion of non-recurring charges strongly affected the
ranking of Finland and Slovenia.
−
As for the first basket, the comparison between October 2008 and October 2009
mainly points out that more countries have started providing offers for this
basket.
−
No conclusions could be drawn on the trend in the evolution of the costs.
156
Broadband Internet Access Cost
Second Semester 2009
5.2.3 BASKET “1024KBPS-2048KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.3.a LEAST EXPENSIVE OFFER
In the following countries, no offer was available for this basket: Belgium, Bulgaria, Cyprus,
Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Korea,
Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Spain, the State of
California, the State of Colorado, the State of New York and Sweden.
Least expensive offer:
Bundle "Internet access+TV"
Basket "1024-2048 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
20
16,16
40
50
60
4,93
2048
CA
2048
EE
2048
LT
1280
HU
22,94
2048
LV
22,55
2048
ICE
2048
EL
34,24
2048
SK
33,78
2048
UK
2048
PL
2048
AT
2048
SI
23,91
19,74
4,47
3,34
Not included in the EU27: BE, BG, CY, CZ, DK, DE, ES, FI,
FR, IE, IT, LU, MT, NL, PT, RO, SE
Not included in the EU15: BE, DK, DE, ES, FI, FR, IE, IT, LU,
NL, PT, SE
Not included in the NMS: BG, CY, CZ, MT, RO
Not included in the non EU: CAL, COL, JAP, KOR, NO, N-Y
5,88
27,63
2,02
1,86
27,78
13,17
40,41
1,70
35,86
14,25
42,17
14,05
36,21
EU27
41,76
EU15
33,83
NMS
Non EU
30
25,37
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
157
Broadband Internet Access Cost
Second Semester 2009
5.2.3.b BASKET "1024KBPS-2048KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
Austria
Canada
Estonia
Greece
Hungary
Iceland
Latvia
Lithuania
Poland
Slovakia
Slovenia
The UK
ISP
Offer
Technology
Telekom Austria
aonBlizz light
FTTx
Bell Canada
Bell Internet essential plus (QC)
xDSL
STV
Duo Mini (Internet, KTV Kodu)
Cable
OTE
Conn-x 2 mbps+TV
xDSL
Externet
Otthoni Prepaid Traffic Alfa + Univerzum
xDSL
Siminn
Leið 1 + Grunnpakki Sjónvarp Símans
xDSL
Livas Net
Comfort
Cable
Mikrovisata
Extreme M
Cable
Vectra
Internet 2Mbps+Zloty
Cable
UPC Slovakia
Double Play Analog 1
Cable
Telekom Slovenije
Siol internet in Siol TV
xDSL
BSkyB
Sky Broadband Base + Sky plus Variety Pack TV xDSL
Contract
duration (**)
Bitrate
down
Months
12
12
12
6
12
12
12
12
12
Kbps
2048
2048
2048
2048
1280
2048
2048
2048
2048
2048
2048
2048
Hours
E-mail
GB included
included per
boxes (***)
per month
month
unlimited
25
unlimited
unlimited
2
10
unlimited
unlimited
unlimited
unlimited
unlimited
2
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
-
1
1
1
1
3
5
1
1
2
3
4
10
Adresses
per
mailbox
Adresses per
mailbox (***)
5
11
1
N.D.
N.D.
N.D.
1
N.D.
N.D.
15
8
N.D.
20
5
100
0
100
0
2048
50
400
25
10
N.D.
Webspace (***)
Television
technology
MB
AV+AS
AV+AS+PC+PU
AV+AS
AS+ASW+FW+PC+PM
AV+AS
AV+AS+FW+PC+BU
AV+AS+ASW+PC
Digital
Digital
Analog
Digital
digital
Digital
Analog
Digital
Analog
Analog
Digital
Digital
Nb
channels
(***)
86
500
70
35
28
7
67
12
60
38
42
20
Total
Total
cost/month cost/month
VAT incl.
VAT incl.
Euro
EUR/PPP
55,62
26,06
17,58
31,50
17,50
17,72
20,44
16,34
24,51
26,38
46,66
36,05
50,11
21,09
23,91
34,24
26,28
29,65
28,43
24,21
42,11
35,65
56,21
40,95
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 27: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ; "Internet + TV"
158
Broadband Internet Access Cost
Second Semester 2009
5.2.3.c BASKET "1024KBPS-2048KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "1024-2048 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
39,14
39,14
CA
30,25
32,34
21,09
23,70
24,75
23,91
23,91
EE
40,82
35,63
35,63
FI
34,24
34,24
EL
HU
61,10
61,10
26,28
28,46
ICE
41,62
41,62
29,65
29,65
26,67
28,43
30,39
LV
36,99
29,37
LT
61,20
24,21
37,75
45,92
42,11
PL
54,60
83,09
15,71
15,71
SK
35,65
35,65
41,26
41,26
60,83
60,83
56,21
56,21
SI
62,52
CAL
27,98
31,61
34,87
37,20
40,95
41,15
UK
36,94
40,39
36,21
34,17
EU27
32,82
35,24
EU15
41,76
41,15
38,31
33,83
32,99
NMS
Non EU
88,48
68,04
68,04
N-Y
SE
100
50,11
50,11
AT
BG
RO
80
52,37
50,61
75,14
25,37
26,31
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
159
Broadband Internet Access Cost
Second Semester 2009
5.2.3.d Conclusions on bundle “Internet+TV” for “basket 1024kbps2048kbps (incl.)”
−
For twelve countries an offer was available for this basket. For the following
countries, no offer was available: Belgium, Bulgaria, Cyprus, Czech Republic,
Denmark, Finland, France, Germany, Ireland, Italy, Japan, Korea, Luxembourg,
Malta, the Netherlands, Norway, Portugal, Romania, Spain, the State of California,
the State of Colorado, the State of New York and Sweden.
−
From the ISPs in the following countries, only one offer was available for this
basket: Austria, Estonia, Greece, Iceland, Slovakia and Slovenia.
−
There were three metered Internet access offers for this basket (Canada, Iceland
and the United Kingdom), of which none needed normalisation.
−
The omission of non-recurring charges in Estonia and Greece influences their place
in the overall ranking. Non-recurring charges have an impact on the ranking of
Austria and the United Kingdom.
−
The number of countries for which this bundle is available for this basket
decreased between October 2008 and October 2009.
−
The general trend shows a decrease both for the median and for the average of
the least expensive offers in the EU27 and the non-EU countries. This decrease is
however stronger for the non-EU area. An increase of the median and the least
expensive offers was observed in the EU15, but this is compensated for by the
decrease for the NMS countries.
160
Broadband Internet Access Cost
Second Semester 2009
5.2.4 BASKET “2048KBPS-4096KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.4.a LEAST EXPENSIVE OFFER
No offer was available for this basket in the following countries: Austria, Canada, Cyprus,
Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan,
Korea, Latvia, Luxembourg, Malta, Norway, Portugal, Romania, Slovakia, Spain, the State of
California, the State of Colorado and the United Kingdom.
Least expensive offer:
Bundle "Internet access+TV"
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
4096
EE
3072
LT
3072
NL
3072
HU
4096
BG
4096
BE
2560
SE
3072
N-Y
4096
SI
4096
PL
EU27
EU15
NMS
10
20
30
40
50
60
70
80
26,52
23,61
4,47
29,91
2,53
31,29
3,34
Not included in the EU27: AT, CY, CZ, DK, DE, EL,
ES, FI, FR, IE, IT, LV, LU, MT, PT, RO, SK, UK
Not included in the EU15: AT, DK, DE, EL, ES, FI,
FR, IE, IT, LU, PT, UK
Not included in the NMS: CY, CZ, LV, MT, RO, SK
Not included in the non EU: CA, CAL, COL, ICE, JAP,
KOR, NO
35,00
30,97
6,95
3,69
34,81
7,72
59,05
3,94
49,40
14,05
66,53
8,84
42,18
38,86
43,84
Non EU
62,98
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
161
Broadband Internet Access Cost
Second Semester 2009
5.2.4.b BASKET "2048KBPS-4096KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Belgium
Bulgaria
Estonia
Hungary
Lithuania
The Netherlands
Poland
Slovenia
State of New York
Sweden
Telenet
Cable Tel
STV
Externet
Mikrovisata
KPN
Aster Group
Telekom Slovenije
Verizon
Telenor Sverige
Shake+ Internet & Digital TV à 35€
CableTEL. Double Play Home Region 2
Duo Saturn Mini (Internet, KTV Kodu)
Xpress Prepaid Alfa + Univerzum
Extreme L
Internet Basis en digitenne TV
TwojDom+ Pakiet Basic Plus
Siol internet in Siol TV
Verizon double play
Bredbandsbolaget Bredband 2
Cable
Cable
FTTx
xDSL
Cable
xDSL
Cable
xDSL
xDSL
FTTx
Contract
duration
(**)
Bitrate
down
GB included
per month
Months
12
12
12
12
12
12
12
Kbps
4096
4096
4096
3072
3072
3072
4096
4096
3072
2560
5
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Hours
E-mail
included
boxes (***)
per month
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Adresses
per
mailbox
(***)
1
1
1
3
1
5
5
4
9
5
N.D.
1
1
N.D.
N.D.
5
10
8
N.D.
1
Webspace
Television
Level of protection (*)
(***)
technology
MB
0
0
100
100
50
50
300
10
10
100
AV+AS
AV+AS
AV+AS
AS
AV+AS+FW+PC+BU
AV+FW+BU
Digital
Analog
Analog
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Nb
channels
(***)
68
68
70
28
12
23
53
42
150
31
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
47,02
16,82
19,49
23,07
18,95
36,33
43,86
52,66
54,05
48,35
41,61
35,00
26,52
34,63
28,08
32,44
75,37
63,44
62,98
42,53
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 28: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ; "Internet + TV"
162
Broadband Internet Access Cost
Second Semester 2009
5.2.4.c BASKET "2048KBPS-4096KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
36,40
BE
35,00
35,00
EE
27,45
34,83
26,52
29,57
58,45
33,54
33,54
IE
33,65
LT
28,08
NL
68,05
39,48
32,44
42,35
42,35
38,47
55,40
55,40
PL
75,37
79,88
53,24
56,15
PT
20,59
20,59
SI
63,44
63,44
N-Y
62,98
62,98
SE
42,53
42,53
EU27
37,83
42,35
42,18
40,55
EU15
NMS
120
34,63
35,97
HU
RO
100
56,59
41,61
BG
80
41,38
47,79
38,86
42,53
34,27
38,61
43,84
37,32
62,98
62,98
Non EU
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
163
Broadband Internet Access Cost
Second Semester 2009
5.2.4.d Conclusions on bundle “Internet+TV” for “basket 2048kbps4096kbps (incl.)”
−
In ten countries one or more ISPs had an offer corresponding to this basket. For
the following countries, no offer was available: Austria, Canada, Cyprus, Czech
Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy,
Japan, Korea, Latvia, Luxembourg, Malta, Norway, Portugal, Romania, Slovakia,
Spain, the State of California, the State of Colorado, and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Bulgaria, the State of New York and Sweden.
−
There was only one metered Internet access offer for this basket (in Belgium)
which needed normalisation. Additional recurring Internet access charges had no
significant impact on its ranking.
−
The omission of non recurring charges in Estonia had an influence on its position
in the overall ranking while this omission had no impact on the ranking of
Bulgaria.
−
The comparison between October 2008 and October 2009 at the individual
country level is only possible for five countries: Belgium, Estonia, Lithuania, the
Netherlands and Poland.
Other countries only had offers in October 2008
(Ireland, Portugal and Romania) or only in October 2009 (Bulgaria, Hungary,
Slovenia, the State of New York and Sweden).
−
Overall, least expensive offers in the new sample of offers for the EU27 in October
2009 are on average available at a higher cost. This results from a sharp increase
of the least expensive offers for the NMS and a slight decrease in the EU15.
Median values are decreasing in both cases. As these averages are based on a
limited number of values, the conclusions based on these have to be considered
with caution.
164
Broadband Internet Access Cost
Second Semester 2009
5.2.5 BASKET “4096KBPS-8192KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.5.a LEAST EXPENSIVE OFFER
No offer corresponding to this basket was available from the ISPs of the following countries:
Belgium, Cyprus, Denmark, Germany, Ireland, Japan, Korea, Luxembourg, Malta, Norway,
Portugal, Romania, Slovakia, Spain and the State of Colorado.
Least expensive offer:
bundle "Internet access+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10
20
30
5120
NL
20,54
0,74
6144
CA
21,38
5,37
5000
HU
8192
EE
6144
BG
7168
IT
8192
FR
5120
LT
8192
AT
8192
LV
8192
ICE
8192
EL
6144
SE
5120
CAL
51,17
8192
PL
50,98
8192
UK
8192
FI
8192
CZ
5120
SI
7270
N-Y
EU27
EU15
NMS
Non EU
28,49
40
50
60
70
80
90
100
2,92
32,61
35,00
21,01
Not included in the EU27: BE, CY, DK, DE, ES, IE,
LU, MT, PT, RO, SK
Not included in the EU15: BE, DK, DE, ES, IE, LU, PT
Not included in the NMS: CY, MT, RO, SK
Not included in the non EU: COL, JAP, KOR, NO
14,59
26,00
9,78
31,33
4,47
35,95
32,35
5,88
38,02
2,02
40,76
36,52
7,72
1,70
42,59
13,17
46,24
10,84
41,81
18,48
56,63
14,05
82,67
3,94
42,70
40,81
44,59
51,14
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
165
Broadband Internet Access Cost
Second Semester 2009
5.2.5.b BASKET "4096KBPS-8192KBPS (INCL.)", LIST OF SELECTED OFFERS
Contract
duration (**)
Bitrate
down
GB included
per month
Hours
included
per month
E-mail
boxes
(***)
Adresses
per
mailbox
(***)
Cable
Cable
xDSL
xDSL
FTTx
xDSL
Months
12
12
18
Kbps
8192
6144
6144
8192
8192
8192
unlimited
unlimited
75
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
3
1
1
1
1
5
15
1
11
5
1
5
xDSL
xDSL
xDSL
xDSL
12
12
6
8192
8192
5000
8192
unlimited
unlimited
unlimited
60
unlimited
unlimited
unlimited
-
5
1
3
5
xDSL
Cable
Cable
Cable
Cable
FTTx
Cable
xDSL
FTTx
12
12
12
12
12
12
7168
8192
5120
5120
8192
5120
5120
7270,4
6144
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
xDSL
12
8192
40
-
Country
ISP
Offer
Technology
Austria
Bulgaria
Canada
Czech Republic
Estonia
Finland
UPC Austria
Cable Tel
Bell Canada
Telefónica O2
STV
Sonera
France
Greece
Hungary
Iceland
Orange France
OTE
EnterNet
Siminn
chello fun + cable TV
CableTEL. Double Play Home Region 1
Bell Internet Performance (QC)
O2 Internet+TV start
Duo Saturn Kodu (Internet, KTV Kodu)
Sonera Laajakaista Extra (Helsinki) 10M +
Broadband TV Easy
Découverte internet 8 mégamax+TV
Conn-x 8 mbps+TV
EnterNet 5 Mbps prepaid Csomag + Start
Leið 2 + Grunnpakki Sjónvarp Símans
Italy
Latvia
Lithuania
The Netherlands
Poland
Slovenia
State of California
State of New York
Sweden
Telecom Italia
Livas Net
Mikrovisata
UPC Nederland
Vectra
Telekom Slovenije
Charter Communications
Verizon
Telenor Sverige
The UK
BSkyB
Alice 7 Mega + Home TV
Dinamic
Extreme XXL
Internet 5 en TV
Internet 8Mbps+Platynowy
Siol internet in Siol TV
Bundle with Express internet and cable TV
Verizon double play
Bas+Tvsilver
Sky Broadband Connect + Sky plus Variety Pack
TV
Level of protection (*)
Television
technology
Nb
channels
(***)
MB
10
0
5
30
100
125
AV+AS
AV+AS+PC+PU
AV
-
Analog
Analog
Digital
Digital
Analog
Digital
40
68
500
N.D.
70
23
N.D.
N.D.
N.D.
N.D.
100
0
100
0
AS+PC
AV+AS
AS+ASW+FW+PC+PM
Digital
Digital
Digital
Digital
1
1
1
5
2
4
10
9
5
N.D.
1
N.D.
12
N.D.
8
N.D.
N.D.
1
300
2048
50
25
400
10
20
10
100
AV+AS
AV+AS
AV+AS+FW+PC+BU
AV+AS+ASW+FW+PC+PM+PU
AV+FW+BU
10
N.D.
N.D.
AV+AS+ASW+PC
Webspace
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
39,90
16,82
33,05
42,02
23,97
71,36
35,95
35,00
26,75
60,29
32,61
57,08
75
35
24
7
41,15
37,50
20,92
23,93
35,78
40,76
31,41
40,03
Digital
Analog
Digital
Digital
Digital
Digital
Analog
Digital
Digital
200+
67
12
50
80
42
N.D.
200
31
38,80
27,49
24,16
23,83
30,66
58,66
43,91
74,32
50,29
35,60
38,24
35,80
21,28
52,68
70,67
51,17
86,61
44,24
Digital
20
49,09
55,76
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 29: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ; "Internet + TV"
166
Broadband Internet Access Cost
Second Semester 2009
5.2.5.c BASKET "4096KBPS-8192KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
39,76
39,76
35,95
38,60
AT
42,71
42,71
BG
35,00
41,70
CA
33,91
37,56
26,75
32,62
60,29
60,29
CZ
EE
33,75
33,75
32,61
32,61
43,26
43,26
FI
FR
57,08
57,08
29,89
29,89
35,78
35,78
40,76
40,76
EL
HU
31,41
34,10
47,26
48,32
ICE
IT
40,03
40,03
36,96
36,96
35,60
35,60
34,88
LV
44,17
38,24
40,20
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
167
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
LT
NL
60
47,94
46,73
48,63
21,28
41,37
52,68
65,29
28,16
28,16
70,67
70,67
SI
53,41
53,41
ES
55,04
CAL
51,17
67,09
77,46
57,32
COL
67,68
74,73
74,73
N-Y
86,61
86,61
44,11
44,11
44,24
44,24
SE
31,06
UK
100
46,47
46,47
35,80
PL
RO
80
37,82
EU27
39,32
42,96
42,70
41,17
EU15
40,65
41,68
40,81
41,26
55,76
55,76
37,19
NMS
43,04
44,59
39,70
53,65
49,39
51,14
Non EU
63,54
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
168
Broadband Internet Access Cost
Second Semester 2009
5.2.5.d Conclusions on bundle “Internet+TV” for “basket 4096kbps8192kbps (incl.)”
−
In twenty countries one or more ISPs had an offer corresponding to this basket.
For the following countries, no offer was available: Belgium, Cyprus, Denmark,
Germany, Ireland, Japan, Korea, Luxembourg, Malta, Norway, Portugal, Romania,
Slovakia, Spain and the State of Colorado.
−
From the ISPs in the following countries, only one offer was available for this
basket: Czech Republic, Estonia, Finland, France, Greece, Iceland, Italy, Slovenia,
the State of New York, Sweden and the United Kingdom.
−
There were three metered Internet access offers for this basket (Canada, Iceland
and the United Kingdom), of which none needed normalisation.
−
The omission of non-recurring charges in Austria, Bulgaria, Estonia, Greece and
the State of California had an influence on their place in the overall ranking.
−
The comparison between October 2008 and October 2009 is possible for fifteen
countries. These are: Austria, Bulgaria, Canada, Estonia, Finland, France, Iceland,
Italy, Latvia, Lithuania, the Netherlands, the State of California, the State of New
York, Sweden and the United Kingdom.
−
In the EU27, the median value decreased slightly, while the average of the least
expensive offers increased. This situation is completely reversed in the non-EU
countries (slight decrease of the least expensive offers and strong increase of the
median).
169
Broadband Internet Access Cost
Second Semester 2009
5.2.6 BASKET “8192KBPS-20MBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.2.6.a LEAST EXPENSIVE OFFER
No offer was available for this basket in the following countries: Cyprus, Denmark, Estonia,
Finland, Germany, Greece, Ireland, Luxembourg, Malta, Norway and Spain.
Least expensive offer:
Bundle "Internet access+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10240
RO
20480
FR
10240
KOR
16448
CA
20480
LV
20
40
80
100
120
17,67
26,00
27,71
7,23
6,24
29,21
25,88
9,73
Not included in the EU27: CY, DK, DE, EE, EL, ES,
FI, IE, LU, MT
Not included in the EU15: DK, DE, EL, ES, FI, IE, LU
Not included in the NMS: CY, EE, MT
Not included in the non EU: NO
36,14
10240
SI
12288
ICE
15360
BG
38,19
10240
SK
37,84
20480
IT
12288
BE
10000
HU
12288
SE
12288
JAP
20480
UK
20480
NL
10240
AT
10240
LT
20480
PT
16384
CZ
10240
N-Y
10240
PL
77,14
12288
COL
77,91
15360
CAL
2,02
34,50
1,86
14,59
25,60
3,69
39,82
2,92
44,75
42,49
7,72
52,77
13,17
40,12
52,23
2,53
44,86
14,25
54,08
6,87
46,40
15,99
18,48
55,18
8,22
66,85
8,84
10,96
86,54
EU27
48,53
EU15
48,68
NMS
48,40
Non EU
60
12,14
60,32
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
170
Broadband Internet Access Cost
Second Semester 2009
5.2.6.b BASKET "8192KBPS-20MBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Austria
Belgium
Bulgaria
Canada
Czech Republic
France
Hungary
Iceland
Italy
Japan
Telekom Austria
Telenet
Cable Tel
Bell Canada
Telefónica O2
NeufCegetel (SFR)
EnterNet
Vodafone
Telecom Italia
Jupiter Telecommunications
Korea
Latvia
Lithuania
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
State of California
State of Colorado
State of New York
Sweden
The UK
Offer
aonBlizz pro
FunkyShake
CableTEL. Double Play Home Sofia
Bell Internet MAX16 (QC)
O2 Internet PLUS+TV start
neufbox de SFR 20M+TV
EnterNet 10 Mbps Csomag + Start
Flotta netið +TV
Alice 20 Mega + Home TV
J:COM NET Ultra 12M Cours + J:COM TV
Digital Compact
SK Broadband
Broad & Set ( Speed+TV)
BALTKOM TV
Duo Bronze
Penkiu kontinentu komunikacijos centras
Platinum 3
KPN
Internet Premium en Digitenne TV
Aster Group
TwojSwiat + Pakiet Basic Plus
PT Comunicações
MEO Tv + Net
NewCom Telecomunicatii
INJOY Dublu TV + Internet esential
UPC Slovakia
Double Play Analog 2
T-2
Brezcasna optika 10M / 10M
Digital Starter Performance
Comcast
Digital Starter Performance
Comcast
Watch and surf (Road runner standard,
Buffalo)
Time Warner Cable
Smart +Tvsilver
Telenor Sverige
Sky Broadband Unlimited + Sky plus Variety
Pack TV
BSkyB
Hours
GB included
E-mail
included per
per month
boxes (***)
month
Adresses
per
mailbox
(***)
Level of protection (*)
Television
technology
Nb
channels
(***)
MB
20
0
0
5
30
1024
100
0
300
100
AV+AS
AV+AS
AV+AS+PC+PU
AV
PC
AV+AS
AV+AS
AS+ASW
Digital
Digital
Analog
Digital
Digital
Digital
Digital
Digital
Digital
Digital
86
68
68
500
N.D.
140
24
72
200+
61
N.D.
1
N.D.
5
10
N.D.
N.D.
25
1
N.D.
N.D.
N.D.
0
40
50
300
N.D.
N.D.
50
100
N.D.
N.D.
AV
AV+AS
AS
AV+AS
AV+AS+FW
AV+FW+PC+PM
AV+FW+PC+PM
Digital
Analog
Digital
Digital
Digital
Digital
Analog
Analog
Digital
Digital
Digital
5
5
N.D.
1
5
100
AV+AS+FW+PC
AV+FW+BU
10
N.D.
N.D.
AV+AS+ASW+PC
Contract
duration (**)
Bitrate
down
FTTx
Cable
Cable
xDSL
xDSL
xDSL
xDSL
xDSL
xDSL
FTTx
Months
12
12
12
12
6
-
Kbps
10240
12288
15360
16448
16384
20480
10000
12288
20480
12288
unlimited
30
unlimited
50
unlimited
unlimited
unlimited
30
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
5
4
1
1
1
10
5
1
1
1
25
N.D.
1
11
5
N.D.
N.D.
0
N.D.
5
xDSL
Cable
FTTx
xDSL
Cable
xDSL
Cable
Cable
FTTx
Cable
Cable
12
12
12
12
12
12
12
10240
20480
10240
20480
10240
20480
10240
10240
10240
15360
12288
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
N.D.
3
5
5
5
5
1
5
1+
7
7
Cable
FTTx
12
12
10240
12288
unlimited
unlimited
unlimited
unlimited
xDSL
12
20480
unlimited
unlimited
Technology
Webspace
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
65,62
49,17
18,36
43,80
51,34
29,90
31,75
21,83
43,80
58,28
59,11
43,51
38,19
35,45
73,67
26,00
47,67
36,52
40,18
52,77
N.D.
57
80
23
53
100
55
38
160
80
80
23,70
25,60
41,13
61,33
50,04
53,65
9,58
29,38
30,00
84,67
76,25
34,93
35,61
60,94
54,76
85,99
62,38
17,67
39,70
36,14
98,67
88,86
Digital
Digital
200+
31
64,41
57,08
75,07
50,21
Digital
20
46,92
53,29
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 30: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ; "Internet + TV"
171
Broadband Internet Access Cost
Second Semester 2009
5.2.6.c
BASKET
"8192KBPS-20MBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
60,72
60,72
59,11
59,11
AT
41,05
50,34
BE
43,51
52,84
38,19
BG
56,49
39,13
CA
54,27
35,45
37,62
64,60
64,60
CZ
73,67
76,92
48,80
51,35
EE
FR
27,16
28,52
26,00
27,44
81,74
102,83
HU
47,67
50,22
53,28
54,59
ICE
36,52
46,96
38,87
47,38
IT
40,18
40,18
56,12
59,09
JAP
52,77
52,77
36,43
36,43
34,93
KOR
44,89
43,09
50,33
LV
35,61
46,08
23,16
63,81
60,94
60,94
LT
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
172
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
39,71
NL
50,23
54,76
80
63,65
75,11
70,86
PT
SK
62,38
17,67
85,99
89,05
80,42
71,10
47,70
47,70
24,22
53,41
53,41
39,70
55,20
44,33
SI
36,14
50,62
48,99
65,99
65,99
ES
98,67
98,67
CAL
86,31
86,31
88,86
88,86
COL
N-Y
SE
UK
120
60,80
PL
RO
100
75,07
37,06
88,85
88,85
96,36
44,32
50,21
50,21
46,92
46,92
53,29
55,83
49,93
56,21
48,53
53,36
EU27
47,59
50,47
48,68
54,76
EU15
52,27
NMS
48,40
53,19
Non EU
49,96
61,20
60,02
56,36
60,32
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
173
Broadband Internet Access Cost
Second Semester 2009
5.2.6.d Conclusions on bundle “Internet+TV” for “basket 8192kbps20Mbps (incl.)”
−
For twenty-four countries an offer was available for this basket. For the following
countries, no offer was available: Cyprus, Denmark, Estonia, Finland, Germany,
Greece, Ireland, Luxembourg, Malta, Norway and Spain.
−
From the ISPs in the following countries, only one offer was available for this
basket: Austria, Italy, Japan, Lithuania, the State of California, the State of
Colorado and Sweden.
−
There were three metered Internet access offers for this basket (Belgium, Canada
and Iceland), of which none needed normalisation.
−
The omission of non-recurring charges had an impact on the place of Bulgaria,
Japan and Slovenia in the overall ranking; but in France and Romania, no
relationship could be observed between the omission of non-recurring charges and
their place in the ranking.
−
In twenty-two countries, at least one offer is available in the samples of October
2008 and October 2009.
−
In EU15, a slight increase of the least expensive offers and the median was
observed; while they were both decreasing in NMS. The situation in non-EU
countries was different: slight increase of the least expensive offers but decrease
of the median value.
174
Broadband Internet Access Cost
Second Semester 2009
5.2.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
5.2.7.a LEAST EXPENSIVE OFFER
There were no offers in the sample for the following countries: Canada, Cyprus, Czech
Republic, Denmark, Estonia, Germany, Ireland, Italy, Lithuania, Luxembourg, Malta, Norway,
Romania, Spain, the State of California, the State of Colorado, the State of New York and the
United Kingdom.
Least expensive offer:
Bundle "Internet access+TV"
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Downloadspeed(kbps)
0
102400
KOR
102400
FR
25600
NL
102400
JAP
30720
BG
102400
10
20
ICE
51200
LV
24576
EL
102400
SE
25600
AT
25600
HU
30720
SK
24576
FI
102400
PT
25600
BE
25600
PL
50
60
70
80
90
26,00
Not included in the EU27: CY, CZ, DK, DE, EE, ES,
IE, IT, LT, LU, MT, RO, UK
Not included in the EU15: DK, DE, ES, IE, IT, LU, UK
Not included in the NMS: CY, CZ, EE, LT, MT, RO
Not included in the non EU: CA, CAL, COL, NO, N-Y
0,74
26,79
9,03
22,46
41,49
43,37
2,02
41,74
35,10
9,73
46,20
42,58
7,72
55,88
53,50
6,96
50,00
10,80
51,12
10,84
46,40
15,99
61,95
3,69
20,75
63,27
52,20
EU27
49,49
EU15
55,83
NMS
Non EU
40
22,64
SI
51200
30
32,63
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Average
175
Broadband Internet Access Cost
Second Semester 2009
5.2.7.b BASKET "20+MBPS", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Austria
Belgium
Bulgaria
Bulgaria
Finland
France
Greece
Hungary
Hungary
Hungary
Iceland
Japan
Japan
Korea
Latvia
The Netherlands
Poland
Portugal
Slovakia
Slovenia
Sweden
Speedy Net
Telenet
Speedy Net
Megalan Network
Sonera
NeufCegetel (SFR)
OTE
Magyar Telekom
Magyar Telekom
Magyar Telekom
Vodafone
NTT East
NTT East
LG Powercomm
BALTKOM TV
UPC Nederland
UPC Polska
PT Comunicações
UPC Slovakia
T-2
Telenor Sverige
Speedy Net Package 39
Shake+ Internet & Digital TV à 70€
Speedy Net Package 39
Megalan Network "Basic Economic"
Sonera Laajakaista Extra (Helsinki) 24M + Broadband TV Easy
neufbox fibre optique+TV
Conn-x 24 mbps+TV
Optinet Extra + IPTV Koktel
DSL Extra + IPTV Koktel
Kábelnet Extra + IPTV Koktel
Flotta netið - meiri hraði + TV
B Flet's Mansion type Plan 2 Hyper + Flet's TV
Flet's Hikari Next Mansion Type Plan 2 + Flet's TV
MyLGTV (TV+ Internet XPEED PRIME )
Duo Gold
Internet 25 en TV starter
Internet Fiber Power 25Mbps+Select standard
SURF 100
Double Play Digital 2
Brezcasna optika 100M / 10M
Bredbandsbolaget Bredband 100
Cable
Cable
Cable
FTTx
xDSL
FTTx
xDSL
FTTx
FTTx
Cable
FTTx
FTTx
FTTx
FTTx
Cable
Cable
Cable
FTTx
Cable
FTTx
FTTx
Contract
Bitrate
duration (**) down
Months
12
12
12
12
18
12
12
12
12
6
12
12
12
12
12
Kbps
30720
25600
30720
30720
24576
102400
24576
25600
25600
25600
51200
102400
102400
102400
51200
25600
25600
102400
30720
102400
102400
GB
included
per month
unlimited
100
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
30
unlimited
unlimited
Unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Hours
E-mail
included
boxes (***)
per month
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
8
1
1
5
10
1
5
5
5
1
N.D.
N.D.
N.D.
3
5
3
5
5
1+
5
Adresses
per
mailbox
(***)
1
N.D.
1
1
5
N.D.
N.D.
N.D.
N.D.
N.D.
0
N.D.
N.D.
N.D.
1
12
15
N.D.
25
1
1
Webspace
(***)
MB
0
50
0
0
125
1024
0
50
50
50
0
N.D.
N.D.
N.D.
0
50
25
N.D.
50
100
100
Level of protection (*)
Television
technology
Nb
channels
(***)
AV+ASW+FW+PC
AV+AS+PC
AV+AS
AV+FW
AV+AS
AV+AS+FW
AV+FW+BU
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Digital
Digital
digital
Digital
Analog+Digital
Digital
Digital
Digital
Digital
Digital
Digital
77
68
77
61
23
140
35
5
5
5
72
31
30
N.D.
57+97
50
80
70
63
160
31
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
19,94
74,17
19,94
19,94
77,46
29,90
42,50
40,27
40,27
40,27
26,16
34,78
34,78
15,36
32,23
30,83
48,89
53,65
44,99
36,00
57,18
41,49
65,63
41,49
41,49
61,96
26,00
46,20
60,46
60,46
60,46
43,76
31,49
31,49
22,64
44,83
27,53
84,01
62,38
60,80
43,37
50,30
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 31: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + TV"
176
Broadband Internet Access Cost
Second Semester 2009
5.2.7.c BASKET "20+MBPS", COMPARISON OF LEAST EXPENSIVE AND MEDIAN
OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
AT
80
100
120
140
160
79,66
79,66
55,88
67,55
67,07
67,07
65,63
65,63
BE
BG
41,49
53,09
68,37
74,89
CA
49,28
49,28
FI
FR
61,96
61,96
27,16
34,51
26,00
33,03
EL
46,20
46,20
HU
60,46
76,77
87,04
87,04
ICE
43,76
51,57
35,93
49,26
JAP
31,49
51,81
KOR
41,10
41,10
22,64
36,99
LV
44,83
55,76
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
177
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+TV"
Basket "20+Mbps", 30GB or 20 hours/month (followed)
Total cost/month in €/PPP (VAT incl.)
0
LT
20
40
60
80
100
120
140
160
27,43
33,85
NL
27,53
34,22
PL
84,01
96,26
90,78
90,78
PT
SK
60,80
61,92
123,41
123,41
SI
43,37
61,45
84,87
84,87
ES
40,69
52,38
50,30
52,77
SE
65,59
48,62
52,20
EU27
60,46
62,79
52,38
49,49
52,77
EU15
75,42
NMS
35,98
55,83
61,78
58,11
Non EU
49,26
32,63
51,66
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
178
Broadband Internet Access Cost
Second Semester 2009
5.2.7.d Conclusions on bundle “Internet+TV” for “basket 20+Mbps”
−
For seventeen countries an offer corresponded to this basket. For the following
countries, no offer was available: Canada, Cyprus, Czech Republic, Denmark,
Estonia, Germany, Ireland, Italy, Lithuania, Luxembourg, Malta, Norway,
Romania, Spain, the State of California, the State of Colorado, the State of New
York and the United Kingdom.
−
For some countries, only one offer was available for this basket. These countries
were: Belgium, Finland, Greece and Poland.
−
In some countries there were several “least expensive offers”. In the first case,
the ISP proposed the same offer but different technologies according to the
location (Hungary). In another case (Japan), the ISP provided two different offers
at the same price. In the last case (Bulgaria), they are two offers from two
different ISPs which use different technologies.
−
There were two metered Internet access offers for this basket (Belgium and
Iceland), but none of these needed normalisation.
−
The omission of non-recurring charges had an impact on the overall ranking of
Austria, Bulgaria, Greece and Slovenia but not on the ranking of France and
Korea.
−
In all regions, the average of the least expensive offers decreased between
October 2008 and October 2009, but the median value of the offers increased.
The increase of the median is however stronger in the NMS than in the other
regions.
179
Broadband Internet Access Cost
Second Semester 2009
5.3. LEAST EXPENSIVE OFFER PER COUNTRY AND PER BASKET FOR BUNDLES
INCLUDING INTERNET ACCESS, FIXED TELEPHONE AND TELEVISION SERVICE
5.3.1 BASKET “144KBPS-512KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.1.a LEAST EXPENSIVE OFFER
In the following countries, no offer was available from the ISPs selected: Austria, Belgium,
Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, the Netherlands,
Norway, Portugal, Romania, Slovakia, Spain, the State of California, the State of Colorado,
the State of New York and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
Download speed (kbps)
512
SE
500
CA
256
SI
300
EE
512
PL
10
8,45
20
8,45
40
50
60
70
80
90
9,71
18,74
5,37
12,78
7,17
19,91
Not included in the EU27: AT, BE, BG, CY, CZ, DK, DE, EL, ES,
FI, FR, HU, IE, IT, LV, LT, LU, MT, NL, PT, RO, SK, UK
Not included in the EU15: AT, BE, DK, DE, EL, ES, FI, FR, IE, IT,
LU, NL, PT, UK
Not included in the NMS: BG, CY, CZ, HU, LV, LT, MT, RO, SK
Not included in the non EU: CAL, COL, ICE, JAP, KOR, NO, N-Y
10,83
26,51
16,88
66,11
9,15
8,98
48,53
EU27
EU15
30
26,60
55,83
NMS
34,94
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
180
Broadband Internet Access Cost
Second Semester 2009
5.3.1.b BASKET "144KBPS-512KBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Canada
Estonia
Poland
Slovenia
Sweden
Bell Canada
Starman
Aster Group
UPC Telemach
ComHem
Bell Internet essential (QC)
Mikro kolmikpakett
TwojNet+BasicPlus+TwojCzas
paket Trojcek S
Com Bo (Bredband XSmall 0,50 + Telefoni S + Digital-tv S)
xDSL
Cable
Cable
Cable
Cable
Contract
duration (**)
Bitrate
down
Months
12
12
Kbps
500
300
512
256
512
Hours
GB included
included per
per month
month
1
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
E-mail
boxes (***)
Adresses
per
mailbox
(***)
1
1
1
5
5
11
1
2
N.D.
1
Webspace
(***)
Level of
protection (*)
Telephone
technology
MB
5
0
100
50
AV+AS+PC+PU
AS
-
Switched
VoIP
Switched
Switched
VoIP
Unlimited Minutes to Minutes to
Option for
nights and fixed line
mobile
mobile
weekends included
included
No
No
No
No
No
0
0
60
0
0
0
0
0
0
0
Yes
No
Yes
No
No
Television
technology
Nb
channels
(***)
Digital
Analog
Digital
Analog
Digital
500
70
53
58
9
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
43,18
32,31
49,03
32,61
30,24
34,94
43,97
84,24
39,29
26,60
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 32: Detailed information on least expensive offer per country (144kbps-512kbps (incl.)) ; "Internet + Tel + TV"
181
Broadband Internet Access Cost
Second Semester 2009
5.3.1.c
BASKET
"144KBPS-512KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "144-512 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
41,71
48,11
CA
34,94
34,94
35,38
35,71
EE
43,97
43,97
105,41
108,48
LV
46,63
76,64
PL
84,24
95,30
23,12
RO
31,14
83,93
83,93
SK
138,78
SI
SE
39,29
41,10
140,73
31,07
35,18
26,60
30,50
66,33
69,02
EU27
48,53
88,33
EU15
31,07
35,18
26,60
30,50
72,21
79,80
NMS
55,83
92,68
41,71
non EU
48,11
34,94
34,94
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
182
Broadband Internet Access Cost
Second Semester 2009
5.3.1.d CONCLUSIONS ON BUNDLE “INTERNET+TEL+TV” FOR “BASKET 144KBPS512KBPS (incl.)”
−
In five countries, at least one offer was available for this basket. For the following
countries, no offer was available: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, the Netherlands,
Norway, Portugal, Romania, Slovakia, Spain, the State of California, the State of
Colorado, the State of New York and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Canada and Estonia.
−
There was one metered offer for this basket (Canada), but it did not require
normalisation.
−
The omission of non-recurring charges in Slovenia has an impact on its place in
the overall ranking.
−
All offers needed normalisation of telephone charges, and additional recurring
telephone charges had no determining influence on the ranking of the countries
for this basket.
−
Five countries had offers both in October 2008 and October 2009; these countries
were Canada, Estonia, Poland, Slovenia and Sweden.
−
The new sample of offers for October 2009 gives on average lower least expensive
offers for the EU27 and non-EU countries. The median value in the EU27 increased
between October 2008 and October 2009 due to a significant increase in the NMS.
The median decreased in the non-EU countries but there is only one offer for this
region, i.e. from Canada.
183
Broadband Internet Access Cost
Second Semester 2009
5.3.2 BASKET “512KBPS-1024KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.2.a LEAST EXPENSIVE OFFER
For the following countries, no offer of the selected ISPs was available in this basket: Austria,
Belgium, Canada, Cyprus, Denmark, Finland, Germany, Greece, Hungary, Italy, Korea,
Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Spain,
Sweden and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
1024
CZ
1024
ICE
10
20
30
40
14,98
12,54
Download speed (kbps)
2,02
8,35
9,78
21,65
1024
FR
1024
SI
768
LV
1024
IE
983
JAP
1024
EE
1024
CAL
62,98
1024
COL
62,98
1024
PL
60
70
80
Not included in the EU27: AT, BE, CY, DK, DE, EL, ES, FI, HU, IT, LT,
LU, MT, NL, PT, RO, SE, SK, UK
Not included in the EU15: AT, BE, DK, DE, EL, ES, FI, IT, LU, NL, PT,
SE, UK
Not included in the NMS: CY, HU, LT, MT, RO, SK
Not included in the non EU: CA, KOR, NO
6,46
26,42
50
10,90
39,76
15,59
3,23
35,69
11,50
44,02
14,59
32,57
19,42
17,93
22,52
9,39
1,31
1,31
40,41
23,06
1,70
1024
N-Y
1024
BG
3,94
62,98
28,72
42,45
53,30
EU27
50,27
EU15
54,82
NMS
57,39
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
184
Broadband Internet Access Cost
Second Semester 2009
5.3.2.b BASKET "512KBPS-1024KBPS (INCL.)", LIST OF SELECTED OFFERS
GB
Hours
E-mail
included included per
boxes (***)
per month
month
No
Yes
No
0
0
0
700
unlimited
unlimited
unlimited
0
0
0
0
unlimited
unlimited
0
No
Yes
No
No
No
No
No
-
VoIP
VoIP
Switched
No
No
No
50
0
0
unlimited
-
5
0
1
N.D.
N.D.
15
100
0
300
AS+PC
AS+ASW+FW+PC+
-
VoIP
VoIP
Switched
No
No
No
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
3
1
6
9
9
9
10
1
N.D.
6
N.D.
N.D.
N.D.
300
0
400
50
10
10
10
AV+AS+FW+PC
-
VoIP
Switched
Switched
Switched
Switched
Switched
Switched
No
No
No
No
Yes
Yes
Yes
unlimited
unlimited
unlimited
xDSL
xDSL
Cable
6
12
1024
1024
1024
unlimited
1
10
xDSL
Cable
Cable
xDSL
xDSL
xDSL
xDSL
24
12
12
12
12
983,04
768
1024
1024
1024
1024
1024
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Yahoo Japan
BALTKOM TV
Vectra
Amis
Verizon
Verizon
Verizon
0
0
0
0
N.D.
N.D.
unlimited
unlimited
unlimited
Japan
Latvia
Poland
Slovenia
State of California
State of Colorado
State of New York
unlimited
0
0
1
1
1
1024
1024
1024
Orange France
Siminn
UPC Ireland
Analog
Digital
Digital
1
1
1
12
12
-
France
Iceland
Ireland
No
No
No
0
0
Cable
Cable
xDSL
Cable Tel
RIO media
Elion
0
0
0
150
75
1
1
Bulgaria
Czech Republic
Estonia
68
68
No
No
unlimited
unlimited
CableTEL. Net Alfa Tripple play home Region 3
CableTEL. Net Alfa Tripple play without borders
Region 3
CableTEL. Net Alfa Tripple play world Region 3
RIO Kontakt
Stardipakett 1 Mbit/s / 1 Mbit/s Internet, telefon ja
DigiTV (Start bundle)
Découverte internet 1 mégamax+Tel+TV
Grunnáskrift + Grunnpakki Sjónvarp
Bargain Deal, Digital Value Pack Digital +HD, Home
Phone& 1Mb broadband
Yahoo! BB Reach DSL (NTT East aera)+ BB Phone
Trio Optic, Social+
Prosty+Internet 1Mbps+Srebrny
trojka junior
Good triple play
Good triple play
Verizon Triple Freedom
Analog
Analog
VoIP
VoIP
unlimited
unlimited
Cable Tel
Cable Tel
No
No
-
Kbps
1024
1024
Bulgaria
Bulgaria
Nb
channels
(***)
MB
0
0
Months
12
12
Technology
Television
technology
1
1
Cable
Cable
Offer
Unlimited Minutes to Minutes to
Telephone
Option for
nights and fixed line
mobile
technology
mobile
weekends included
included
Level of
protection (*)
Bitrate
down
ISP
Adresses
per
mailbox
(***)
Webspace
(***)
Contract
duration (**)
Country
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
34,21
34,21
71,17
71,17
68
12
16
34,21
19,18
44,01
71,17
27,52
59,88
Digital
Digital
Digital
75
7
60
45,75
20,86
64,95
39,78
34,89
55,51
Digital
Analog
Analog
Digital
Digital
Digital
Digital
34
55
30
90
150
150
150
62,45
39,19
37,93
42,05
55,17
55,17
57,43
56,55
54,51
65,17
50,66
64,30
64,30
66,92
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 33: Detailed information on least expensive offer per country (512kbps-1024kbps (incl.)) ; "Internet + Tel + TV"
185
Broadband Internet Access Cost
Second Semester 2009
5.3.2.c
BASKET
"512KBPS-1024KBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
LEAST
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'512-1024 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
BG
CZ
100
71,17
71,17
27,52
43,55
43,88
EE
59,88
59,88
66,04
34,07
34,07
FR
39,78
39,78
42,58
34,89
42,58
ICE
34,89
IE
55,51
55,51
66,04
IT
66,04
JAP
56,55
56,60
58,68
66,82
LV
54,51 61,25
45,98
NL
45,98
55,12
59,11
PL
25,54
RO
65,17
97,35
43,59
SI
64,24
66,35
50,66
66,85
CAL
64,30
COL
78,21
90,46
90,46
64,30
N-Y
78,41
66,92
49,19
EU27
53,03
76,88
59,11
68,55
48,70
45,98
47,65
47,65
EU15
49,49
NMS
54,82
Non EU
61,67
57,39
71,17
66,52
66,52
64,30
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
186
Broadband Internet Access Cost
Second Semester 2009
5.3.2.d CONCLUSIONS ON
512KBPS-1024KBPS (incl.)”
BUNDLE
“INTERNET+TEL+TV”
FOR
“BASKET
−
In thirteen countries, at least one offer was available for this basket. For the
following countries, no offer was available: Austria, Belgium, Canada, Cyprus,
Denmark, Finland, Germany, Greece, Hungary, Italy, Korea, Lithuania,
Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Spain,
Sweden and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Estonia, France, Iceland and Ireland.
−
In Bulgaria, there were three offers from the same ISP and with the same total
charges: these offers are differentiated by a different telephone plan included in
the offer.
−
There were two metered Internet access offers for this basket (Iceland and
Ireland), of which none required normalisation.
−
No relationship could be observed between the omission of non-recurring charges
in Bulgaria, Czech Republic and Slovenia and their place in the overall ranking. It
had an impact on the ranking of Ireland. Non-recurring charges are significant in
Estonia and Japan, which influenced their overall ranking.
−
All offers, except the State of California, the State of Colorado and the State of
New-York needed normalisation of telephone charges. Additional recurring
telephone charges had however an influence on the overall ranking, especially for
Bulgaria, Estonia and Poland.
−
Only seven countries had offers in both periods. In October 2009 compared to
October 2008, the average least expensive offers and the median decreased in the
EU 15 countries and in the non-EU countries. In the NMS, both increased.
187
Broadband Internet Access Cost
Second Semester 2009
5.3.3 BASKET “1024KBPS-2048KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.3.a LEAST EXPENSIVE OFFER
No offer corresponding to this basket was available in the following countries: Belgium,
Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan,
Korea, Luxembourg, Malta, Spain, the State of Colorado and the State of New York.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'1024-2048 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
2048
RO
2048
SE
1280
HU
2048
CA
2048
ICE
10
20
30
40
50
16,98
8,45
Download speed (kbps)
2048
AT
2048
LT
1536
NL
80
90
100
9,71
22,94
Not included in the EU27: BE, BG, CY, CZ, DK, DE,
ES, FI, FR, IE, IT, LU, MT
Not included in the EU15: BE, DK, DE, ES, FI, FR, IE,
IT, LU
Not included in the NMS: BG, CY, CZ, MT
Not included in the non EU: COL, JAP, KOR, N-Y
13,46
23,96
10,83
5,80
6,46
33,34
2,02
EE
70
11,54
23,08
3,34
2048
60
25,65
17,44
35,95
9,98
30,90
4,22
11,80
8,84
35,67
3,65
2048
EL
2048
SI
2000
NO
2048
UK
2048
PT
2048
PL
50,43
39,76
12,78
36,91
11,20
5,91
35,19
13,17
40,58
6,49
13,01
15,12
52,65
16,94
1,70
1512
LV
2048
SK
1536
CAL
51,37
8,87
15,59
41,68
35,14
1,86
74,80
13,32
4,72
53,28
EU27
50,53
EU15
55,34
NMS
57,32
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
188
Broadband Internet Access Cost
Second Semester 2009
5.3.3.b BASKET "1024KBPS-2048KBPS (INCL.)", LIST OF SELECTED OFFERS
Cable
Cable
xDSL
Cable
Months
12
12
-
Kbps
2048
2048
2048
2048
unlimited
unlimited
25
unlimited
unlimited
unlimited
unlimited
3
N.D.
1
1
15
N.D.
11
1
xDSL
12
2048
unlimited
unlimited
1
N.D.
xDSL
12
1280
2
-
3
N.D.
xDSL
6
2048
10
-
5
N.D.
0
Cable
FTTx
xDSL
24
12
12
1512
2048
2000
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
3
1
1
1
N.D.
50
0
N.D.
500
Cable
Cable
Cable
Cable
Cable
Cable
Cable
12
12
12
12
-
1536
2048
2048
2048
2048
2048
1536
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
2
2
30
1
3
5
7
N.D.
N.D.
N.D.
N.D.
15
N.D.
N.D.
25
400
N.D.
N.D.
25
10
Offer
Technology
Austria
Austria
Canada
Estonia
UPC Austria
UPC Austria
Bell Canada
STV
UPC FIT Digital TV
UPC FIT Telekabel TV
Bell Internet essential plus (QC)
Trio Mini (Internet, KTV Kodu, Telefon
Basic)
Conn-x TALK 2mbps+24/7+60 mobile+TV
Otthoni Prepaid Traffic Alfa + Megafone
Home + Univerzum
Leið 1 + Grunnpakki Sjónvarp
Símans+Heimasimi
Trio Optic, Start+
Pagrindinis
Trippel - Next1 Mini, Viasat Start - 16
kanaler, NextPhone Basic
Alles-in-1 Basis
Funkcjonalny+Internet 2Mbps+Zloty
ZON Classic
UPC 3PLAY SMALL
Triple Play Analog 1
paket Trojcek M
Basic Bundle
Greece
OTE
Externet
Iceland
Siminn
Latvia
Lithuania
Norway
BALTKOM TV
Balticum TV
NextGenTel
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
State of California
Ziggo
Vectra
ZON / TV Cabo
UPC romania
UPC Slovakia
UPC Telemach
Cox Communications
Sweden
ComHem
The UK
BSkyB
Com Bo (Bredband Small 2 + Telefoni S +
Digital-tv S)
Sky Broadband Base + Free Time Talk +
Sky plus Variety Pack TV
Adresses
per
mailbox
(***)
Bitrate
down
ISP
Hungary
Hours
E-mail
GB included
included per
boxes (***)
per month
month
Contract
duration (**)
Country
Webspace Level of protection
(***)
(*)
Telephone
technology
Unlimited Minutes to Minutes to
Option for Television
nights and fixed line
mobile
mobile
technology
weekends included
included
Nb
channels
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
AV+AS
AV+AS
AV+AS+PC+PU
-
VoIP
VoIP
Switched
VoIP
No
no
No
No
0
0
0
0
0
0
0
0
Yes
yes
Yes
No
Digital
analog
Digital
Analog
63
31
500
70
50,98
50,98
50,17
31,67
45,92
45,92
40,60
43,10
0
-
Switched
Yes
unlimited
60
No
Digital
35
46,40
50,43
100
AV+AS
VoIP
No
0
0
No
Digital
28
26,47
39,73
AS+ASW+FW+PC+P
M
AV+AS+ASW+FW
VoIP
No
0
0
Yes
Digital
7
25,00
41,82
Switched
VoIP
VoIP
No
No
No
0
0
0
0
0
0
Yes
No
No
Analog+Digital
Analog
Digital
55+90+
58
16
54,52
31,67
69,93
75,83
46,92
54,02
VoIP
Switched
Switched
VoIP
VoIP
Switched
Switched
No
No
Yes
No
Yes
No
No
0
150
0
0
0
0
0
0
0
0
0
0
0
0
No
No
No
No
No
No
No
Analog+Digital
Analog
Digital
Analog
Analog
Analog
Digital
60
60
65
64
38
58
300
53,93
41,49
53,48
18,77
58,22
43,61
79,66
48,15
71,29
62,19
34,62
78,68
52,54
92,84
VoIP
No
0
0
No
Digital
9
39,94
35,14
VoIP
Yes
0
0
No
Digital
20
54,03
61,37
MB
10
N.D.
5
100
Cable
12
2048
unlimited
unlimited
5
1
125
AV+AS
N.D.
AV+AS
AV+ASW+FW+PC+P
M
-
xDSL
12
2048
2
-
10
N.D.
N.D.
AV+AS+ASW+PC
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 34: Detailed information on least expensive offer per country (1024kbps-2048kbps (incl.)) ; "Internet + Tel + TV"
189
Broadband Internet Access Cost
Second Semester 2009
5.3.3.c BASKET "1024KBPS-2048KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
0
AT
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'1024-2048 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
20
40
60
80
79,59
79,59
53,07
53,33
40,60
45,82
91,06
91,06
CZ
DK
120
45,92
45,92
BG
CA
100
41,20
41,20
45,03
EE
70,09
43,10
46,33
EL
50,43
50,43
68,22
HU
ICE
79,61
39,73
42,48
50,35
50,35
41,82
41,82
85,25
106,61
LV
LT
75,83
80,73
46,92
58,39
68,58
77,81
MT
NO
NL
54,02
54,02
48,15
52,22
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
190
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'1024-2048 (incl.)", 1GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
66,57
74,14
71,29
71,29
PL
83,95
97,34
PT
RO
62,19
65,10
28,00
30,42
34,62
38,47
70,61
76,44
78,68
82,20
SK
76,28
76,28
SI
52,54
63,67
74,46
80,96
CAL
92,84
92,84
97,16
97,16
N-Y
SE
40,15
43,71
35,14
38,77
48,65
50,55
UK
61,37
61,52
63,80
74,14
EU27
53,28
55,73
53,49
48,65
50,53
49,29
EU15
67,92
76,28
NMS
55,34
63,84
68,76
64,03
Non EU
57,32
51,04
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
191
Broadband Internet Access Cost
Second Semester 2009
5.3.3.d CONCLUSIONS ON BUNDLE
1024KBPS-2048KBPS (incl.)”
“INTERNET+TEL+TV”
FOR
“BASKET
−
In eighteen countries, at least one offer was available for this basket. For the
following countries, no offer was available: Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Korea,
Luxembourg, Malta, Spain, the State of Colorado and the State of New York.
−
From the ISPs in the following countries, only one offer was available for this
basket: Greece, Iceland, Norway, Poland and the State of California.
−
In Austria, only two offers were provided by the same ISP and they have the
same total charge: they only differ from each other by the television technology
(digital or analog).
−
There were four metered offers for this basket (Canada, Hungary, Iceland and the
United Kingdom) of which none required normalisation.
−
The omission of non-recurring charges influenced the place of all countries in the
overall ranking, i.e. for Austria, Estonia, Greece, Romania and Slovenia.
−
All offers except for Greece needed normalisation of telephone charges, though
additional recurring telephone charges had generally little influence on the ranking
except for Slovakia where more than half of the total charges are charges for
telephone normalisation.
−
The average of the least expensive offers, as well as the median value, for the
EU15 and NMS countries decreased in October 2009 compared to October 2008.
For the non EU countries, the same trend is observed.
192
Broadband Internet Access Cost
Second Semester 2009
5.3.4 BASKET “2048KBPS-4096KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.4.a LEAST EXPENSIVE OFFER
No offer for this basket was available from selected ISPs in the following countries: Austria,
Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Japan,
Korea, Latvia, Lithuania, Luxembourg, Slovakia and the United Kingdom.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
MT
22,40
4096
RO
24,70
2560
SE
3072
CA
3072
HU
3072
NL
4096
Download speed (kbps)
20
40
60
80
18,05
7,72
32,34
3,92
45,42
2,61
31,29
Not included in the EU27: AT, CY, CZ, DK, DE, EL, FI,
FR, IT, LV, LT, LU, SK, UK
Not included in the EU15: AT, DK, DE, EL, FI, FR, IT,
LU, UK
Not included in the NMS: CY, CZ, LV, LT, SK
Not included in the non EU: ICE, JAP, KOR
13,46
38,84
10,04
2,53
EE
120
15,89
3,34
4096
100
34,35
17,44
36,14
10,81
4096
SI
4000
NO
4096
BE
4096
BG
3072
ES
3072
COL
3072
CAL
78,73
3072
N-Y
78,73
4096
PT
3072
IE
4096
PL
46,16
7,83
5,91
39,82
7,37
42,45
6,95
7,32
11,99
28,72
55,41
5,35
11,17
1,31
74,80
1,31
3,94
64,15
7,56
81,84
20,35
11,50
84,08
9,15
8,98
63,69
EU27
69,81
EU15
58,44
NMS
69,25
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
193
Broadband Internet Access Cost
Second Semester 2009
5.3.4.b BASKET "2048KBPS-4096KBPS (INCL.)", LIST OF SELECTED OFFERS
Bitrate
down
GB included
per month
Cable
Cable
Months
12
12
Kbps
4096
4096
5
unlimited
unlimited
1
1
N.D.
1
MB
0
0
AV+AS
-
VoIP
VoIP
Yes
No
0
150
0
0
Cable
Cable
xDSL
Cable
12
12
12
-
4096
4096
3072
4096
unlimited
unlimited
60
unlimited
unlimited
unlimited
unlimited
1
1
N.D.
1
1
1
10
1
0
0
100
100
AV+ASW+FW+PC
-
VoIP
VoIP
VoIP
VoIP
No
No
No
No
150
75
50
0
xDSL
12
3072
unlimited
unlimited
3
N.D.
100
AV+AS
VoIP
No
Cable
xDSL
12
24
3072
4096
30
25
-
1
4
15
N.D.
300
N.D.
AV+AS
Switched
VoIP
xDSL
xDSL
Cable
Satellite
xDSL
xDSL
12
12
24
-
4000
3072
4096
4096
4096
4096
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
5
5
N.D.
1
7
50
5
10
N.D.
N.D.
N.D.
500
50
300
N.D.
N.D.
100
AV+AS+ASW+FW
AV+AS
AS
N.D.
AV+AS
Cable
xDSL
xDSL
xDSL
FTTx
18
12
12
12
12
3072
3072
3072
3072
2560
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
N.D.
9
9
9
5
unlimited
N.D.
N.D.
N.D.
1
5
10
10
10
100
AV+AS+FW
AV+FW+BU
ISP
Offer
Technology
Belgium
Bulgaria
Telenet
Cable Tel
Bulgaria
Bulgaria
Canada
Estonia
Cable Tel
Cable Tel
Telus
STV
Hungary
Externet
Ireland
Malta
UPC Ireland
GO
Norway
The Netherlands
Poland
Portugal
Romania
Slovenia
NextGenTel
KPN
Aster Group
PT Comunicações
Romtelecom
Tus Telekom
Silvershake+
CableTEL. Net Alfa Tripple play home Region 2
CableTEL. Net Alfa Tripple play without borders
Region 2
CableTEL. Net Alfa Tripple play world Region 2
High Speed Bundle1 (British Columbia)
Trio Kodu (Internet, KTV Kodu, Telefon Basic)
Xpress Prepaid Alfa + Megafone Home +
Univerzum
TV Deal, Digital Select Pack, Digital +HD, Sky
Sports Pack, Multiroom viewing, Home Phone &
3Mb broadband
Home Pack 42 € monthly
Trippel Large - Next2 mini, Viasat start 16 kanaler,
Next Phone Cool
InternetPlusBellen Basis met Digitenne TV
TwojDom+BasicPlus+TwojCzas
MEO Satélite TV+Internet+Telefone
PRACTIC
Tustelekom 30
Spain
State of California
State of Colorado
State of New York
Sweden
ONO
Verizon
Verizon
Verizon
Telenor Sverige
Teléfono TI + Internet 3Mb + TV Esencial
Better triple play
Better triple play
Verizon Triple Freedom
Bredbandsbolaget Bredband 2 + Telefoni Smart
Hours
E-mail
included
boxes (***)
per month
Adresses
per
mailbox
(***)
Contract
duration
(**)
Country
Unlimited Minutes to Minutes to
Webspace Level of protection Telephone
Option for
nights and fixed line
mobile
(***)
(*)
technology
mobile
weekends included
included
Television
technology
Nb
channels
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Yes
No
Digital
Analog
68
68
Euro
EUR/PPP
74,73
34,21
66,14
71,17
0
0
100
0
No
No
No
No
Analog
Analog
Digital
Analog
68
68
76
70
34,21
34,21
59,35
38,07
71,17
71,17
48,03
51,79
0
0
No
Digital
28
32,03
48,09
No
No
0
60
0
0
No
Yes
Digital
Digital
75
54
109,20
27,95
93,33
38,29
VoIP
VoIP
Switched
VoIP
VoIP
VoIP
No
Yes
No
Yes
Yes
No
0
0
60
0
0
120
0
0
0
0
0
0
No
No
Yes
No
No
No
Digital
Digital
Digital
Digital
Digital
Digital
16
23
53
57
57
100
76,88
57,58
59,48
79,17
23,18
45,47
59,38
51,41
102,21
92,06
42,75
54,78
Switched
Switched
Switched
Switched
VoIP
Yes
Yes
Yes
Yes
No
unlimited
unlimited
unlimited
unlimited
0
0
unlimited
unlimited
0
0
No
No
No
No
No
Digital
Digital
Digital
Digital
Digital
40
200
200
200
31
67,62
68,69
65,31
70,94
49,99
71,93
80,04
76,11
82,67
43,98
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 35: Detailed information on least expensive offer per country (2048kbps-4096kbps (incl.)) ; "Internet + Tel + TV"
194
Broadband Internet Access Cost
Second Semester 2009
5.3.4.c BASKET "2048KBPS-4096KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
58,29
74,47
BE
66,14
93,72
BG
71,17
71,17
CA
48,03
60,04
50,54
52,74
51,79
EE
62,10
HU
48,09
49,43
49,21
52,34
IE
93,33
93,33
MT
38,29
38,89
NO
NL
59,38
59,38
63,40
63,40
51,41
57,45
90,17
90,17
PL
102,21
113,27
47,35
79,98
PT
92,06
92,06
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
195
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'2048-4096 (incl.)", 10GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
RO
20
40
60
80
100
120
32,89
35,31
42,75
42,75
SI
54,78
79,61
75,32
75,32
71,93
71,93
ES
CAL
80,04
82,08
COL
76,11
76,11
N-Y
SE
82,67
82,67
43,98
43,98
58,40
56,87
63,69
EU27
72,17
58,71
74,47
69,81
71,93
EU15
57,87
50,54
NMS
58,44
72,40
Non EU
69,25
77,21
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
196
Broadband Internet Access Cost
Second Semester 2009
5.3.4.d CONCLUSIONS ON BUNDLE
2048KBPS-4096KBPS (incl.)”
“INTERNET+TEL+TV”
FOR
“BASKET
−
For eighteen countries, an offer was available for this basket. For the following
countries, no offer was available: Austria, Cyprus, Czech Republic, Denmark,
Finland, France, Germany, Greece, Iceland, Italy, Japan, Korea, Latvia, Lithuania,
Luxembourg, Slovakia and the United Kingdom.
−
From the ISPs in the following countries, only one offer was available for this
basket: Ireland, Norway, Portugal, Romania, Spain, the State of Colorado, the
State of New York and Sweden.
−
In Bulgaria, there were three offers from the same ISP with the same total
charges: these offers are differentiated by a different telephone plan included.
−
There were four metered offers for this basket (Belgium, Canada, Ireland and
Malta), of which only Belgium required normalisation. Additional recurring Internet
access charges had little impact on its ranking.
−
The omission of non-recurring charges affected the overall ranking of three
countries (Bulgaria, Estonia and Romania). In two other countries, Ireland and
Malta, the omission of non-recurring charges did not influence their position.
−
All offers, except for Canada, the State of California, the State of Colorado and the
State of New York, needed normalisation of telephone charges. This had a
significant impact on the ranking of Bulgaria.
−
Out of the eighteen countries providing offers for this basket in October 2009,
only eight countries already had offers in the sample of October 2008. These
countries are Belgium, Estonia, Ireland, the Netherlands, Poland, Portugal,
Romania and Spain.
−
The average of the least expensive offers has remained stable for NMS countries
but has significantly increased for the EU15 countries. The median has increased
due to a small decrease in the EU15 and a sharp increase in NMS.
197
Broadband Internet Access Cost
Second Semester 2009
5.3.5 BASKET “4096KBPS-8192KBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.5.a LEAST EXPENSIVE OFFER
In the following countries, no offer in our sample was available for this basket: Belgium,
Cyprus, Finland, Germany, Ireland, Korea, Lithuania, Luxembourg, Malta, Romania, Slovakia
and the State of Colorado.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
8192
UK
20
40
60
80
100
120
12,01
24,68
Download Speed (Kbps)
3,09
11,78
30,35
8192
FR
8192
SE
6144
ES
6144
CA
5120
EE
5000
HU
5120
DK
8192
AT
8192
ICE
7168
IT
36,65
5120
LV
36,67
8192 JAP
8192
EL
8192
NL
6000
NO
6144
BG
5120
PT
5,304,55
33,19
4,14 10,43
30,79
17,44
29,13
13,46
31,29
3,34
6,53
14,67
26,94
3,96
35,95
11,94
6,46
2,02
5,50 11,02
43,73
15,59
3,23
14,59
32,57
9,39
56,96
8,04
52,23
2,53
55,41
5,91 5,34
25,37
42,13
46,40
82,65
SI
8192
CZ
7270
N-Y
EU27
EU15
16,94
64,04
PL
5120
12,56
15,99
5120 CAL
8192
Not included in the EU27: BE, CY, DE, FI, IE, LT,
LU, MT, RO, SK
Not included in the EU15: BE, DE, FI, IE, LU
Not included in the NMS: CY, LT, MT, RO, SK
Not included in the non EU: COL, KOR
2,61
42,81
1,70
14,05
57,83
46,32
18,48
102,35
14,96
22,52
3,94
58,39
51,81
NMS
67,78
Non EU
68,29
Basic recurring charges
Additional recurring Internet access charges
Average
198
Non recurring charges
Additional recurring telephone charges
Broadband Internet Access Cost
Second Semester 2009
5.3.5.b BASKET "4096KBPS-8192KBPS (INCL.)", LIST OF SELECTED OFFERS
Contract
duration (**)
Bitrate
down
GB included
per month
Hours
included
per month
E-mail
boxes
(***)
Adresses
per
mailbox
(***)
xDSL
Cable
xDSL
xDSL
xDSL
FTTx
Months
12
12
12
6
-
Kbps
8192
6144
6144
8192
5120
5120
unlimited
unlimited
60
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
5
1
N.D.
1
1
1
N.D.
1
10
5
5
1
MB
20
N.D.
100
30
250
100
AV+AS
AV+ASW+FW+PC
AV
-
Switched
VoIP
VoIP
Switched
VoIP
VoIP
No
No
No
No
No
No
0
75
100
0
0
0
0
0
100
0
0
0
Yes
No
No
No
No
No
Digital
Analog
Digital
Digital
Digital
Analog
>70
65
180
N.D.
13
70
xDSL
xDSL
xDSL
12
12
8192
8192
5000
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
10
1
3
N.D.
N.D.
N.D.
1024
0
100
PC
AV+AS
VoIP
Switched
VoIP
Yes
Yes
No
unlimited
unlimited
0
0
60
0
No
No
No
Digital
Digital
Digital
20
35
28
xDSL
6
8192
60
-
5
N.D.
0
AS+ASW+FW+PC+PM
VoIP
No
0
0
Yes
Digital
7
31,20
52,20
xDSL
xDSL
-
7168
8192
unlimited
unlimited
unlimited
unlimited
1
1
N.D.
10
300
300
AV+AS
-
VoIP
VoIP
Yes
No
0
0
0
0
No
No
Digital
Digital
200+
34
57,96
62,45
53,17
56,55
Cable
xDSL
24
12
5120
6000
unlimited
unlimited
unlimited
unlimited
3
1
1
50
0
500
AV+AS+ASW+FW
Switched
VoIP
No
No
0
0
0
0
Yes
No
Analog
Digital
55
37
39,90
86,29
55,49
66,65
xDSL
Cable
xDSL
FTTx
xDSL
Cable
12
12
12
18
-
8192
8192
5120
5120
6144
5120
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
5
2
5
4
15
10
5
N.D.
N.D.
8
N.D.
N.D.
50
400
N.D.
10
100
20
AV+AS
AV+AS+FW+PC+BU
AV+AS+ASW+FW+PC+PM+PU
VoIP
Switched
Switched
Switched
Switched
VoIP
Yes
No
Yes
No
Yes
Yes
unlimited
500
0
0
unlimited
unlimited
0
0
0
0
0
unlimited
No
No
No
No
No
No
Digital
Digital
Digital
Digital
Digital
Analog
23
80
100
42
32
N.D.
70,33
48,12
64,45
72,08
42,63
70,93
62,79
82,68
74,94
86,84
45,35
82,65
xDSL
xDSL
xDSL
12
12
12
7270,4
8192
8192
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
9
5
N.D.
N.D.
1
N.D.
10
50
N.D.
AV+FW+BU
AV+AS
Switched
VoIP
VoIP
Yes
No
Yes
unlimited
0
0
0
0
0
No
No
No
Digital
Digital
Digital
200
6
70
91,21
48,92
35,02
106,29
43,04
39,77
Country
ISP
Offer
Technology
Austria
Bulgaria
Canada
Czech Republic
Denmark
Estonia
Telekom Austria
Eurocom Cable
Telus
Telefónica O2
TDC
STV
France
Greece
Hungary
NeufCegetel (SFR)
OTE
Externet
aonSuperkombi
Eurocom Intro Tripple
Telus HOME Bundle1 (BC)
O2 Internet+TV start+O2 Mini
TDC HOMETRIO BASIC TV+Bredbånd+Telefoni
Trio Saturn Mini (Internet, KTV Kodu, Telefon
Basic)
neufbox de SFR 8M+Tel+TV
Conn-x TALK 8 mbps+24/7+60 mobile+TV
Otthoni Prepaid Golf + Megafone Home +
Univerzum
Leið 2 + Grunnpakki Sjónvarp Símans+Heimasimi
Alice Casa Internet + Home TV
Yahoo! BB 8 M (NTT East aera)+ BB Phone + BB
TV
Trio Earthnet with cable TV
Trippel Xlarge - Next1, Plenty - 37 kanaler, Next
Phone Classic
InternetPlusBellen Extra met Digitenne TV
Aktywny+Internet8Mbps+Platynowy
MEO TV + Internet + Telefone
Trio
adsl 6 mb + TV + llamadas nacionales
Bundle with Express internet, Telephone and cable
TV
Verizon Triple Freedom
Telia Bredband 6-8 Mbit/s + Telia
TV, broadband & weekend calls
Iceland
Siminn
Italy
Japan
Telecom Italia
Yahoo Japan
Latvia
Norway
BALTKOM TV
NextGenTel
The Netherlands
Poland
Portugal
Slovenia
Spain
State of California
KPN
Vectra
PT Comunicações
Telekom Slovenije
Orange Spain
Charter Communications
State of New York
Sweden
The UK
Verizon
TeliaSonera
Tiscali UK
Webspace
(***)
Level of protection (*)
Unlimited Minutes to Minutes to
Telephone
Option for Television
nights and fixed line
mobile
technology
mobile
technology
weekends included
included
Nb
channels
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
57,55
32,44
56,13
60,86
71,82
34,23
51,85
67,50
45,42
87,32
48,14
46,57
48,45
52,40
32,03
42,13
56,96
48,09
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 36: Detailed information on least expensive offer per country (4096kbps-8192kbps (incl.)) ; "Internet + Tel + TV"
199
Broadband Internet Access Cost
Second Semester 2009
5.3.5.c BASKET "4096KBPS-8192KBPS (INCL.)", COMPARISON OF LEAST
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
67,50
71,17
35,06
58,29
45,42
63,22
CZ
EE
FR
87,32
87,32
54,51
54,51
48,14
48,14
48,63
48,63
46,57
46,57
38,61
38,61
42,13
43,13
EL
56,96
56,96
88,72
HU
ICE
140
77,09
78,34
BG
DK
120
59,06
59,06
51,85
54,62
AT
CA
100
48,09
98,56
56,38
58,12
58,12
52,20
52,20
46,96
IT
54,58
53,17
58,91
JAP
56,55
LV
65,45
127,97
127,97
55,49
65,50
72,53
72,53
66,65
71,37
NO
55,33
NL
64,39
62,79
68,83
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
200
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'4096-8192 (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
PL
120
140
82,68
102,93
80,43
94,06
PT
74,94
97,87
40,46
48,47
RO
SI
86,84
88,65
47,89
ES
79,56
45,35
73,67
CAL
104,06
108,20
82,65
107,05
111,23
112,94
COL
99,65
99,65
106,29
106,29
N-Y
48,25
SE
63,11
43,04
52,34
UK
40,12
46,88
39,77
62,27
61,00
62,72
58,39
65,15
EU27
EU15
52,35
55,11
51,81
56,14
76,57
97,82
NMS
67,78
69,18
80,11
86,09
Non EU
68,29
72,39
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
201
Broadband Internet Access Cost
Second Semester 2009
5.3.5.d CONCLUSIONS ON BUNDLE
4096KBPS-8192KBPS (incl.)”
“INTERNET+TEL+TV”
FOR
“BASKET
−
An offer corresponded to this basket for twenty-three countries. For the following
countries, no offer was available: Belgium, Cyprus, Finland, Germany, Ireland,
Korea, Lithuania, Luxembourg, Malta, Romania, Slovakia and the State of
Colorado.
−
From the ISPs in the following countries, only one offer was available for this
basket: Czech Republic, Denmark, Estonia, France, Greece, Iceland, Korea and
Norway.
−
There were two metered offers for this basket (Canada and Iceland) of which none
required normalisation.
−
The omission of non-recurring charges in most countries (Bulgaria, Estonia,
France, and the State of California) influenced their place in the overall ranking. It
had no influence on the ranking of Greece.
−
All but four offers needed normalisation of telephone charges. No additional
recurring telephone charges were needed for Canada, Greece, the State of
California and the State of New York.
−
The average of the least expensive offers of the EU27 and the non-EU countries
decreased in October 2009 compared to October 2008. The median value
decreased significantly in the NMS and in the non-EU countries but remained
stable in the EU15.
202
Broadband Internet Access Cost
Second Semester 2009
5.3.6 BASKET “8192KBPS-20MBPS (INCL.)”, IN €/PPP (VAT INCL.)
5.3.6.a LEAST EXPENSIVE OFFER
For the following countries, no offer was available from the ISPs selected: Cyprus, Finland,
Greece, Lithuania and Luxembourg.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
Download speed (kbps)
0
10240
RO
18432
FR
20
40
26,00
10240
SE
10240
KOR
28,16
15360
HU
8,35
1,44
4,93
26,64
NL
10240
EE
16448
CA
37,02
10240
UK
37,65
ES
IT
16384
ICE
12288
JAP
10240
DK
16348
AT
10240
LV
20480
BG
10240
BE
10240
N-Y
10240
CZ
10240
PT
10240
NO
10240
MT
15360
CAL
15360
COL
10,28
Not included in the EU27: CY, EL, FI, LT, LU
Not included in the EU15: EL, FI, LU
Not included in the NMS: CY, LT
Not included in the non EU: /
8,93
2,23
17,44
34,35
7,11
10,83
14,81
3,09
45,66
10,90
43,13
4,14
41,10
6,03
50,65
33,99
16,02
40,45
10,43
11,93
6,46
2,02
9,39
14,67
6,53
53,96
9,98
40,59
8,87
15,59
42,13
25,37
44,59
21,19
1,86
48,67
7,37
11,99
70,75
32,83
25,08
15,16
52,21
6,49
15,12
66,24
IE
17500
10240
40,13
SK
12288
4,97
6,59
20480
20480
120
17,24
32,52
DE
20480
100
7,23 4,55
16000
SI
80
9,88
21,98
28,75
15360
60
9,87
76,41
8,78
61,64
88,11
5,08
3,84
15,75
8,13
86,61
13,25
94,69
PL
9,15
8,98
61,24
EU27
57,58
EU15
65,64
NMS
70,70
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
203
Broadband Internet Access Cost
Second Semester 2009
5.3.6.b BASKET "8192KBPS-20MBPS (INCL.)", LIST OF SELECTED OFFERS
Country
ISP
Offer
Technology
Contract
duration (**)
Bitrate
down
Hours
GB included
E-mail
included per
per month
boxes (***)
month
Adresses
per
mailbox
(***)
Unlimited Minutes to Minutes to
Option for
nights and fixed line
mobile
mobile
weekends included
included
Webspace
(***)
Level of
protection (*)
Telephone
technology
AV+AS
VoIP
No
0
0
VoIP
VoIP
Switched
VoIP
VoIP
VoIP
VoIP
Switched
VoIP
VoIP
Yes
No
No
No
No
No
Yes
Yes
Yes
No
0
75
0
0
0
0
unlimited
unlimited
0
0
0
0
0
0
0
0
0
0
0
0
Television
technology
Nb
channels
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Euro
EUR/PPP
Yes
Digital
97
70,98
63,94
Yes
No
Yes
No
No
No
No
Yes
No
Yes
Digital
Analog
Digital
Digital
Digital
Analog
Digital
Digital
Digital
Digital
68
65
500
25
28
70
33
65
36
7
76,88
32,44
67,91
50,93
91,98
38,07
41,16
52,85
29,23
35,34
68,04
67,50
54,96
73,08
61,65
51,79
35,79
49,39
43,88
59,12
Austria
UPC Austria
UPC SUPER FIT with premium option
Cable
Months
12
Kbps
16348
unlimited
unlimited
3
15
MB
10
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Estonia
France
Germany
Hungary
Iceland
Telenet
Eurocom Cable
Bell Canada
UPC Ceská republika
TDC
STV
Orange France
HanseNet/Alice
UPC Hungary
Siminn
GoldShake
Eurocom Lan Basic Tripple
Bell Internet MAX16 (QC)
FIBER POWER 10 + DTV STARTER+ TEL BASIC
TDC HOMETRIO TV+Bredbånd+Telefoni 10 Mbit
Trio Saturn Kodu (Internet, KTV Kodu, Telefon Basic)
Surf internet
Alice Fun Die Flatrate+Tel+TV
Fiber Power 15 + bronze csomag + telefon gold
Leið 3 + Grunnpakki Sjónvarp Símans+Heimasimi
Cable
FTTx
xDSL
Cable
xDSL
FTTx
xDSL
xDSL
Cable
xDSL
12
12
6
6
12
15
6
12288
20480
16448
10240
10240
10240
18432
16000
15360
16384
30
unlimited
50
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
120
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
-
4
1
1
3
1
1
5
5
1
5
N.D.
1
11
1
5
1
N.D.
N.D.
5
N.D.
0
N.D.
5
20
250
100
100
300
50
0
Ireland
UPC Ireland
Cable
12
10240
unlimited
unlimited
1
15
300
Switched
Yes
unlimited
0
No
Digital
60
89,05
76,11
Italy
Italy
Japan
Fastweb
Fastweb
Yahoo Japan
Broadband Deal, Digital Value Pack, Digital +HD , Home
Phone with anytime world & 10Mb broadband
NavigaCasa + FASTWEBTV
NavigaCasa + FASTWEBTV
Yahoo! BB 12 M (NTT East aera)+ BB Phone + BB TV
AV+AS
AV+AS+PC+PU
AS+PC
AS+ASW+FW+PC+P
M
-
xDSL
FTTx
xDSL
-
20480
20480
12288
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
4
4
1
N.D.
N.D.
10
N.D.
N.D.
300
-
Switched
Switched
VoIP
Yes
Yes
No
0
0
0
0
0
0
No
No
No
Digital
Digital
Digital
88
88
34
64,38
64,38
65,60
59,06
59,06
59,40
Korea
Latvia
Malta
Norway
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
State of California
SK Broadband
BALTKOM TV
Melita
Get
Tele2 Nederland
Aster Group
ZON / TV Cabo
NewCom Telecomunicatii
UPC Slovakia
Amis
Orange Spain
Time Warner Cable
Broad & Set ( Speed+ tel + TV )
Trio Earthnet, Internet up to 10 Mbit/s
Big Savers Large
Trippel - Bredbaand L, Freetime, Digital-tv start
Internet ADSL Super, TV en bellen
TwojSwiat+BasicPlus+TwojCzas
ZON Enjoy
INJOY Triplu
Triple Play Analog 2
trojka amis TV
línea + adsl máxima velocidad + TV + llamadas
Super charged double
xDSL
Cable
Cable
Cable
xDSL
Cable
Cable
Cable
Cable
FTTx
xDSL
Cable
12
24
15
12
12
12
12
18
24
10240
10240
10240
17500
20480
10240
10240
10240
10240
15360
20480
10240
Unlimited
unlimited
80
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
N.D.
3
5
1
1
5
30
1
5
6
16
5
N.D.
1
N.D.
10
N.D.
10
N.D.
N.D.
25
6
N.D.
N.D.
N.D.
0
10
50
20
300
N.D.
N.D.
50
50
101
5
VoIP
Switched
VoIP
VoIP
Switched
Switched
Switched
VoIP
VoIP
Switched
Switched
VoIP
No
No
No
No
No
No
Yes
Yes
Yes
No
Yes
No
30
0
100
0
0
60
0
50
0
700
unlimited
unlimited
0
0
0
0
0
0
0
0
0
0
0
unlimited
No
Yes
Yes
No
No
Yes
No
No
No
No
No
No
Digital
Analog+Digital
Digital
Digital
Digital
Digital
Digital
Analog
Analog
Digital
Digital
Digital
N.D.
55+90+
65
35
41
53
110
55
38
105
32
327
27,09
46,77
62,91
110,47
57,45
65,65
63,48
17,27
50,06
46,95
54,23
82,58
39,94
65,05
86,18
85,33
51,29
112,82
73,82
31,86
67,65
56,56
57,69
96,24
State of Colorado
State of New York
Sweden
The UK
Verizon
CableVision
Tele2 Sverige
Virgin Media
Good triple play FIOS
Optimum Triple Play
3play Bredband 10/10 Mbit/s+TV+Tel
Broadband Size L+ TV +Phone M
FTTx
Cable
FTTx
Cable
12
12
15360
15360
10240
10240
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
9
5
5
15
N.D.
N.D.
1
N.D.
10
0
40
5120
Switched
VoIP
VoIP
N.D.
Yes
Yes
No
Yes
unlimited
unlimited
0
0
unlimited
unlimited
0
0
No
No
No
Yes
Digital
Digital
Digital
Digital
250
250
8
65
85,68
60,71
43,94
48,91
99,85
70,75
38,66
55,55
The UK
Virgin Media
Broadband Value Bundle
Cable
12
10240
unlimited
unlimited
15
N.D.
10240
AV+AS
AV+FW
AV+AS
AS
N.D.
AV+AS
AV+AS+FW+PC
AV+AS+ASW+FW+P
C
AV+ASW+FW+PC+P
M+PU
AV+ASW+FW+PC+P
M+PU
N.D.
Yes
0
0
Yes
Digital
65
48,91
55,55
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 37: Detailed information on least expensive offer per country (8192kbps-20Mbps (incl.)) ; "Internet + Tel + TV"
204
Broadband Internet Access Cost
Second Semester 2009
5.3.6.c
"8192KBPS-20MBPS (INCL.)", COMPARISON OF
EXPENSIVE AND MEDIAN OFFERS IN OCTOBER 2008 AND OCTOBER 2009
0
BASKET
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
20
40
60
80
AT
63,94
63,94
100
120
LEAST
140
73,08
73,08
62,93
78,07
68,04
74,58
BE
82,20
BG
67,50
71,17
52,16
CA
54,96
72,19
62,35
CZ
61,84
99,69
73,30
61,65
61,65
54,03
60,54
51,79
57,55
EE
38,43
38,52
35,79
37,78
35,62
DE
104,35
104,35
73,08
DK
FR
89,34
50,48
49,39
61,97
103,13
HU
43,88
62,00
62,00
59,12
59,12
ICE
IE
76,11
51,72
IT
100,89
63,46
59,06
66,92
69,66
72,62
JAP
KOR
119,74
69,17
59,40
64,77
41,28
45,51
39,94
39,94
103,24
LV
65,05
MT
86,18
101,41
101,41
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
205
138,23
81,39
134,13
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'8192-20Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
NO
120
140
85,33
85,33
46,61
55,97
51,29
61,93
NL
88,43
106,76
112,82
PL
58,99
PT
98,81
73,82
58,12
RO
31,86
91,45
69,74
44,88
SK
78,63
80,82
67,65
53,35
SI
79,92
67,73
56,56
71,88
60,47
ES
91,34
57,69
84,16
99,14
CAL
96,24
COL
74,64
UK
111,95
107,12
99,85
105,11
N-Y
SE
126,89
70,75
119,50
119,50
93,38
109,65
49,23
54,25
38,66
43,67
51,23
57,00
55,55
68,85
67,48
67,27
61,24
73,71
EU27
53,65
62,51
57,58
EU15
NMS
72,72
65,64
82,69
80,82
76,41
74,05
75,58
70,70
Non EU
99,25
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
206
Broadband Internet Access Cost
Second Semester 2009
5.3.6.d CONCLUSIONS ON
8192KBPS-20MBPS (incl.)”
BUNDLE
“INTERNET+TEL+TV”
FOR
“BASKET
−
For thirty countries an offer was available for this basket. For the following
countries, no offer was available: Cyprus, Finland, Greece, Lithuania and
Luxembourg.
−
From the ISPs in Austria, Denmark, Iceland, Korea and Norway, only one offer
was available for this basket.
−
In Italy and the United Kingdom, there were two least expensive offers.
−
There were four metered offers for this basket (Belgium, Canada, Iceland and
Malta), of which none required normalisation.
−
No clear relationship could be observed between the omission of non-recurring
charges in Bulgaria, Hungary, Ireland and Romania and their place in the overall
ranking. It however affected the ranking of Austria, Estonia, Slovenia and the
State of New York. The inclusion of non-recurring charges strongly impacted the
place of the Czech Republic in the overall ranking.
−
All but three offers needed normalisation of telephone charges. No additional
recurring telephone charges were needed for the State of California, the State of
Colorado and the State of New York. This had little influence on their ranking,
except for the State of New York.
−
The average of the least expensive offers of the EU27 and the non-EU countries all
decreased in October 2009 compared to October 2008, though a slight increase is
observed in the EU15. The median value has increased in the non-EU and the
EU15 countries while a small decrease is observed in the NMS.
207
Broadband Internet Access Cost
Second Semester 2009
5.3.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
5.3.7.a LEAST EXPENSIVE OFFER
No offer was available for this basket for the following countries: Canada, Cyprus, Denmark,
Finland, Ireland, Italy, Lithuania and Malta.
Least expensive offer:
Bundle "Internet access+Tel+TV"
Basket "'20+Mbps (incl.)", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
102400 KOR
FR
102400 JAP
26,08
102400
SE
25600
CZ
30720
NL
30720
BG
30720
HU
24576
RO
30720
LU
102400
LV
EL
25600
SI
30720
AT
31,31
4,93 4,97
10,18
0,74
35,71
4,95
46,81
Not included in the EU27: CY, DK, FI, IE, IT, LT, MT
Not included in the EU15: DK, FI, IE, IT
Not included in the NMS: CY, LT, MT
Not included in the non EU: CA
17,24
36,45
10,26
43,60
33,25
7,75
13,89
29,41
18,24
7,34
45,78
2,02
7,66
62,83
10,90
52,89
49,37
11,94
6,20
52,09
16,27
3,39
UK
54,94
25064
DE
56,03
30720
SK
56,76
24576
PT
3,09
8,79
1,86
46,49
8,91
30720 N-Y
ES
120
14,98
51200
51200
100
5,36
9,03
EE
BE
80
1,08
102400
25600
60
11,78
26,48
51200 ICE
24576
40
28,91
26,00
102400
Download speed (Kbps)
20
14,81
8,88
16,55
23,13
78,74
66,37
7,37
74,36
11,99
5,35
11,17
NO
94,91
3,84 5,08
25600 CAL
94,48
13,25
25600 COL
94,48
26000
25600
13,25
21,09
79,59
PL
EU27
64,40
EU15
64,78
NMS
63,95
8,37
74,85
Non EU
Basic recurring charges
Non recurring charges
Additional recurring Internet access charges
Additional recurring telephone charges
Average
208
Broadband Internet Access Cost
Second Semester 2009
5.3.7.b BASKET "20+MBPS", LIST OF SELECTED OFFERS
Country
ISP
Austria
Belgium
Telekom Austria
Telenet
Bulgaria
Czech Republic
Estonia
France
Germany
Speedy Net
RIO media
Starman
NeufCegetel (SFR)
Deutsche Telekom
Greece
OTE
Hungary
UPC Hungary
Iceland
Japan
Vodafone
NTT East
Japan
Korea
Latvia
Luxembourg
Norway
NTT East
Korea Telecom
IZZI
Numericable
Get
The Netherlands
UPC Nederland
Poland
UPC Polska
Portugal
Sonaecom (Clix)
Romania
Slovakia
Slovenia
Spain
UPC romania
UPC Slovakia
Amis
ONO
State of California
State of Colorado
State of New York
Sweden
The UK
Verizon
Verizon
CableVision
Tele2 Sverige
Virgin Media
Offer
Technology
Contract
Bitrate
duration (**) down
Months
aonSuperkombi with GigaBooster 30
xDSL
12
Internet & Digital TV & Téléphonie à
Cable
12
75€
Speedy Net Package 44
Cable
12
RIO Data
Cable
12
Super kolmikpakett
Cable
neufbox fibre optique+Tel+TV
FTTx
Entertain Comfort with VDSL 25
FTTx
24
Standard
Conn-x TALK 24 mbps+24/7+60
xDSL
12
mobile+TV
Fiber Power 30 + bronze csomag +
Cable
15
telefon gold
Flotta netið - meiri hraði +Tel +TV
FTTx
6
B Flet's Mansion Type Plan 2 Hyper +
FTTx
Basic Plan + Flet's TV
Flet's Hikari Next Mansion Type Plan 2 + BasicFTTx
Plan + Flet's TV QOOK Internet & SHOW ( Tel+ TV )
FTTx
12
Premium Package
Cable
24
Pack Triple Play
Cable
12
Trippel - Bredbaand Extreme,
Cable
12
Freetime, Digital-tv start
Internet 30 en bellen standaard en TV
Cable
12
starter
Internet Fiber Power 25Mbps+ Select
Cable
standard+Rozmowy 60
TV Best Of/Total+Net+Tel w/no
xDSL
24
subscription
UPC 3PLAY LARGE
Cable
Triple Play Analog 3
Cable
12
trojka amis TV
FTTx
Teléfono TI + Internet 50Mb + TV
Cable
18
Esencial
Better triple play FIOS
FTTx
12
Better triple play FIOS
FTTx
12
Optimum Triple Play upgrade
Cable
3play Bredband 100/10 Mbit/s+TV+Tel
FTTx
Broadband Size XXL+TV+Phone M
Cable
12
GB
included
per month
Hours
E-mail
included
boxes (***)
per month
Adresses
per
mailbox
(***)
Webspace
(***)
Level of
protection (*)
Telephone
technology
Unlimited Minutes to Minutes to
Nb
Option for Television
nights and fixed line
mobile
channels
mobile
technology
weekends included
included
(***)
Total
cost/month
VAT incl.
Total
cost/month
VAT incl.
Kbps
30720
25600
EUR/PPP
unlimited
-
5
8
N.D.
N.D.
MB
20
50
Euro
unlimited
100
AV+AS
AV+ASW+FW+PC
Switched
VoIP
No
Yes
0
0
0
0
Yes
Yes
Digital
Digital
>70
68
74,94
96,88
67,51
85,74
30720
25600
102400
102400
25064
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
1
1
1
10
25
1
1
1
N.D.
10
0
N.D.
0
1024
1024
AV+AS+PC
AV+AS
VoIP
VoIP
VoIP
VoIP
Switched
no
No
No
Yes
Yes
0
0
0
unlimited
unlimited
0
0
0
0
0
No
No
No
No
No
Digital
Digital
Digital
Digital
Digital
77
12
77
140
70
24,87
28,89
52,73
43,45
78,86
51,76
41,46
71,75
37,78
73,70
24576
unlimited
unlimited
1
N.D.
0
-
Switched
Yes
unlimited
60
No
Digital
35
57,80
62,83
30720
unlimited
unlimited
6
5
100
-
VoIP
Yes
0
0
No
Digital
36
35,76
53,69
51200
102400
30
unlimited
unlimited
1
N.D.
0
N.D.
0
N.D.
-
VoIP
VoIP
No
No
0
0
0
0
Yes
No
Digital
Digital
72
31
33,15
44,70
55,45
40,48
102400
102400
102400
30720
26000
unlimited
Unlimited
unlimited
unlimited
unlimited
unlimited
Unlimited
unlimited
unlimited
unlimited
N.D.
N.D.
5
5
1
N.D.
N.D.
1
5
10
N.D.
N.D.
5
50
50
AV+AS
AV+FW
VoIP
VoIP
Switched
VoIP
VoIP
No
No
Yes
Yes
No
0
0
0
unlimited
0
0
0
0
0
0
No
No
No
No
No
Digital
Digital
Digital
Analog
Digital
31
N.D.
28
95
35
44,70
20,34
39,53
65,87
134,42
40,48
29,99
54,98
54,89
103,83
30720
unlimited
unlimited
5
12
50
AV+AS
VoIP
No
0
0
No
Digital
50
52,23
46,63
25600
unlimited
unlimited
3
15
25
-
VoIP
No
60
0
No
Digital
80
63,46
109,05
24576
60
-
30
N.D.
N.D.
AV+AS
Switched
No
0
0
No
Digital
60
67,54
78,53
24576
30720
25600
51200
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
3
5
6
N.D.
N.D.
25
6
unlimited
N.D.
50
50
5
AV+AS
AV+AS+FW+PC
AV+AS+FW
VoIP
VoIP
Switched
Switched
Yes
Yes
No
Yes
0
unlimited
700
unlimited
0
0
0
0
No
No
No
No
Analog
Analog
Digital
Digital
64
38
105
40
29,19
55,63
52,95
85,43
53,86
75,18
63,79
90,88
25600
25600
30720
102400
51200
unlimited
unlimited
250
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
9
9
15
5
15
N.D.
N.D.
N.D.
1
N.D.
10
Switched
10
Switched
12288
FW
VoIP
40
VoIP
unlimitedAV+ASW+FW+PC+PM+PU N.D.
Yes
Yes
Yes
No
Yes
unlimited
unlimited
unlimited
0
0
unlimited
unlimited
unlimited
0
0
No
No
No
No
Yes
Digital
Digital
Digital
Digital
Digital
320
320
250
8
65
92,44
92,44
67,57
46,85
64,13
107,73
107,73
78,74
41,22
72,84
(*) AV = antivirus, AS = antispam, ASW = anti-spyware; FW = firewall, PC = Parent Control, PM = Privacy Manager; PU = Pop-Up Blocker; BU = Back-up on-line
(**) Duration = '-' indicates that 12 months was assumed
(***) N.D. Indicates information is not provided by ISP
ISPs in italic & bold are Incumbent operators
Table 38: Detailed information on least expensive offer per country (20+Mbps) ; "Internet + Tel + TV"
209
Broadband Internet Access Cost
Second Semester 2009
5.3.7.c BASKET "20+MBPS", COMPARISON OF LEAST EXPENSIVE AND MEDIAN
OFFERS IN OCTOBER 2008 AND OCTOBER 2009
0
20
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
40
60
80
AT
100
160
86,17
86,17
85,74
86,25
BG
51,76
85,43
81,39
87,92
CA
CZ
41,46
70,72
EE
71,75
71,75
38,43
46,78
37,78
44,77
FR
DE
73,70
EL
82,53
62,83
62,83
HU
53,69
ICE
91,89
55,45
71,79
70,09
JAP
40,48
29,99
29,99
80,03
59,36
45,42
46,47
LV
54,98
LU
66,75
54,89
54,89
NO
NL
140
92,02
92,02
67,51
72,96
BE
KOR
120
103,83
103,83
46,63
74,68
77,48
64,49
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
210
Broadband Internet Access Cost
Second Semester 2009
Comparison October 2008 – October 2009
Least expensive and median offers:
Bundle "Internet access+Tel+TV"
Basket "'20+Mbps", 30GB or 20 hours/month
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
PL
109,05
70,64
PT
RO
120
140
160
129,86
109,19
78,53
105,60
53,86
58,99
SK
75,18
SI
102,04
138,86
138,86
63,79
83,93
ES
90,88
CAL
115,59
121,72
105,42
107,73
107,73
COL
107,73
107,73
74,64
74,64
78,74
78,74
N-Y
SE
52,79
59,44
41,22
48,24
UK
72,84
75,16
67,87
64,40
EU27
65,11
64,78
EU15
NMS
Non EU
83,65
83,29
75,76
78,45
138,86
138,86
63,95
88,74
67,89
75,85
74,85
62,21
Least expensive October 2008
Least expensive October 2009
Median October 2008
Median October 2009
Average of least expensive
October 2008
Average of least expensive
October 2009
Median October 2008
Median October 2009
211
Broadband Internet Access Cost
Second Semester 2009
5.3.7.d CONCLUSIONS ON BUNDLE “INTERNET+TEL+TV” FOR “BASKET
20+MBPS”
−
For twenty-seven countries an offer corresponded to this basket. For the
following countries, no offer was available: Canada, Cyprus, Denmark, Finland,
Ireland, Italy, Lithuania and Malta.
−
From the ISPs in the following countries, only one offer was available for this
basket: Estonia, Greece, Korea, Luxembourg, Norway, the State of California,
the State of Colorado and the State of New York.
−
In Japan, there were two least expensive offers, both provided by the same
ISP.
−
There were four metered offers for this basket (Belgium, Iceland, Portugal and
the State of New York), which did not require normalisation.
−
The omission of non-recurring charges in Bulgaria, Czech Republic, France,
Greece, Hungary, Romania, Slovenia and the State of New-York affected their
place in the overall ranking. No clear relationship could be observed for the
Czech Republic, Korea and the State of New York. Non-recurring charges are
significant for Poland, but it does not influence its ranking.
−
All offers, except in Greece, the State of California, the State of Colorado and
the State of New York, needed normalisation of telephone charges. The
inclusion of normalisation of telephone charges had a significant impact on the
ranking of Portugal.
−
The average of the least expensive offers decreased for both the EU15 and the
NMS. The median value of the offers increased in EU15 but decreased in NMS.
For the non-EU countries, the average of the least expensive offer has
increased; the median value of the non-EU offers however decreased.
212
Broadband Internet Access Cost
Second Semester 2009
5.4. LEAST EXPENSIVE OFFER PER COUNTRY AND PER BUNDLE TYPE FOR
EACH OF THE 7 BASKETS
Based on the analysis in the previous sections, a summary per bundle type for all baskets
per country can be presented.
5.4.1 BUNDLE “INTERNET ACCESS+TEL”, IN €/PPP (VAT INCL.)
For the following two countries, no packages bundling Internet access and Fixed Telephony
Services were available in the sample: Estonia and Slovakia.
Least expensive offer per country and per basket
Bundle "Internet access+Tel"
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
110
120
130
140
AT
BE
BG
144-512
512-1024
CA
1024-2048
2048-4096
CY
4096-8192
8192-20Mbps
20+Mbps
CZ
DK
FI
FR
DE
EL
HU
ICE
IE
IT
JAP
213
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer per country and per basket
Bundle "Internet access+Tel" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
140
KOR
LV
144-512
512-1024
LT
1024-2048
2048-4096
4096-8192
LU
8192-20Mbps
20+Mbps
MT
NO
NL
PL
PT
RO
SI
ES
CAL
COL
N-Y
SE
UK
214
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for each of the seven
baskets – bundle “Internet access+Tel”
In the following countries, no packages bundling Internet access and Fixed Telephony
Services were available in the sample: Estonia and Slovakia. It is also interesting to note
that Poland is the only country to have at least one offer including Internet access and
fixed telephony for each basket.
Within a single country, the offers with higher bit-rates tend to be more expensive. This
however was not always the case.
−
−
−
−
In the following countries, offers with higher download speeds were systematically
more expensive: Austria, Belgium, Canada, Cyprus, Finland, Malta and Spain.
In some countries charges tended to follow the above-mentioned pattern with
exception of one basket. This was the case for the following countries: Denmark,
Greece, Iceland, Ireland, Japan, Luxembourg, Norway, Slovenia, the State of
California, the State of Colorado, the State of New York and the United Kingdom.
In Bulgaria, Korea, Latvia, Lithuania and Portugal, there were not enough
represented baskets (maximum 2) in the sample to draw conclusions on the abovementioned pattern. It is however interesting to underline that in these countries,
with the exception of Lithuania, the ISP is only providing this bundle for the upper
baskets (sixth and seventh baskets).
In other countries, there did not seem to be a specific pattern and no conclusion
could be drawn as to the relationship between the speed and the level of the charges
for these countries.
215
Broadband Internet Access Cost
Second Semester 2009
5.4.2 BUNDLE “INTERNET ACCESS+TV”, IN €/PPP (VAT INCL.)
In the following countries, no packages bundling Internet Access and television were
available in the sample: Cyprus, Denmark, Ireland, Luxembourg, Malta, Norway and
Spain.
Least expensive offer per country and per basket
Bundle "Internet access+TV"
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
AT
BE
BG
CA
CZ
EE
FI
FR
DE
144-512
EL
512-1024
1024-2048
HU
2048-4096
4096-8192
8192-20Mbps
ICE
20+Mbps
IT
JAP
KOR
216
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer per country and per basket
Bundle "Internet access+TV"
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
LV
LT
NL
PL
PT
144-512
512-1024
1024-2048
RO
2048-4096
4096-8192
8192-20Mbps
SK
20+Mbps
SI
CAL
COL
N-Y
SE
UK
217
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for each of the seven
baskets – bundle “Internet access+TV”
In seven countries, no packages bundling internet access and television were available in
the sample: Cyprus, Denmark, Ireland, Luxembourg, Malta, Norway and Spain.
Within a single country, the offers with higher bit-rates tended to be more expensive
offers. This however was not always the case.
−
−
−
−
In some countries, bundled offers with Internet access and television were only
available for a single basket. These countries are: Germany, Romania and the State
of Colorado. Conversely, Poland is the only country where this bundle including
internet access and television is available for all seven baskets.
In the following countries, offers with higher download speeds were systematically
more expensive: Belgium, Bulgaria, Canada, Czech Republic, Estonia, Finland,
Greece, Italy, Slovakia and Sweden.
In some countries charges tended to follow the above-mentioned pattern with the
exception of one basket. This was the case for countries like Hungary, Iceland,
Japan, Latvia, Lithuania, the State of California, the State of New-York and the
United Kingdom.
In the other countries there did not seem to be a specific pattern and no conclusion
could be drawn as to the relationship between the speed and the level of the charges
for these countries.
218
Broadband Internet Access Cost
Second Semester 2009
5.4.3 BUNDLE “INTERNET ACCESS+TEL+TV”, IN €/PPP (VAT INCL.)
For the following two countries, no triple-play bundled offer was available in the sample:
Cyprus and Finland.
Least expensive offer per country and per basket
Bundle "Internet access+Tel+TV"
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
AT
BE
BG
CA
CZ
DK
144-512
512-1024
1024-2048
EE
2048-4096
4096-8192
FR
8192-20Mbps
20+Mbps
DE
EL
HU
ICE
IE
IT
JAP
KOR
219
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer per country and per basket
Bundle "Internet access+Tel+TV" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
LV
144-512
512-1024
LT
1024-2048
2048-4096
4096-8192
LU
8192-20Mbps
20+Mbps
MT
NO
NL
PL
PT
RO
SK
SI
ES
CAL
COL
N-Y
SE
UK
220
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for each of the seven
baskets – bundle “Internet access+Tel+TV”
In the following two countries, no triple-play bundled offer was available: Cyprus and
Finland.
Within a single country, the offers with higher bit-rates tended to be more expensive
offers. This however was not always the case.
−
−
−
−
In Lithuania and Luxembourg, bundled offers with Internet Access, Fixed Telephony
Services and television, were only available for a single basket. Conversely, tripleplay bundles are available for each of the seven baskets in Estonia, Poland, and
Slovenia.
In the following countries, offers with higher download speeds were systematically
more expensive: Austria, Belgium, Denmark, Germany, Greece, Italy, Malta, Norway
and the State of Colorado.
In some countries charges tended to follow the above-mentioned pattern with the
exception of one basket. This was the case for countries like Canada, Hungary,
Iceland, Ireland, Slovakia, Slovenia, Spain, the State of California and the United
Kingdom.
The least expensive offers of the other countries demonstrated that higher download
speeds did not necessarily lead to more expensive offers.
221
Broadband Internet Access Cost
Second Semester 2009
5.5. LEAST EXPENSIVE OFFER PER COUNTRY AND PER BASKET FOR EACH
BUNDLE TYPE
Based on the analysis in the previous paragraphs, a summary per basket for “Internet
only” and all bundle types for each country can be presented.
5.5.1 BASKET “144KBPS-512KBPS (INCL.)”, IN €/PPP (VAT INCL.)
For the following countries, no offer corresponding to this basket was available in the
sample: Austria, Belgium, Germany, Iceland, Ireland, Italy, Japan, Korea, Luxembourg,
Malta, Norway, the Netherlands, Romania, Slovakia, Spain, the State of California, the
State of Colorado, the State of New York and the United Kingdom.
Least expensive offer: Comparison of all bundles
Basket "144-512 (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
25,53
BG
7,83
26,59
CA
15,43
34,94
37,01
41,47
CY
49,41
64,40
CZ
8,92
22,79
DK
16,60
EE
43,97
19,39
FI
19,91
FR
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
19,33
HU
222
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "144-512 (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
11,36
LV
14,20
LT
21,92
35,20
56,32
PL
57,41
84,24
44,28
PT
18,07
SI
39,29
9,82
SE
21,20
26,60
27,99
57,81
Median
35,01
86,28
28,95
38,79
Average
31,59
45,81
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
223
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “144-512”
For the following countries, no offer corresponding to this basket was available: Austria,
Belgium, Germany, Iceland, Ireland, Italy, Japan, Korea, Luxembourg, Malta, Norway, the
Netherlands, Romania, Slovakia, Spain, the State of California, the State of Colorado, the
State of New York and the United Kingdom. .
Within a single country, bundled offers were all more expensive than “Internet only”
offers. Moreover, bundles including fixed telephony services tended to be more expensive
than bundles including television, while triple play offers were usually the most expensive
offers. This however was not always the case.
−
−
−
In the following countries, only “Internet only” offers were available: Bulgaria,
Finland, France, Greece, Hungary, Latvia and Portugal.
In two countries, Canada and Poland, all types of bundles were offered and followed
the above pattern with the exception of Poland where the Internet+Tel bundle was
more expensive than Internet + TV bundle.
All other countries did not offer all types of bundles, though the available offers
followed the above pattern, i.e. triple play offers were more expensive than double
play offers, which were more expensive than “Internet only” offers.
224
Broadband Internet Access Cost
Second Semester 2009
5.5.2 BASKET “512KBPS-1024KBPS (INCL.)”, IN €/PPP (VAT INCL.)
For the following countries, no offer corresponding to this basket was available: Austria,
Denmark, Korea, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Sweden and the
United Kingdom.
Least expensive offer:
Comparison of all bundles
Basket "'512-1024 (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
21,39
BE
21,17
BG
35,00
71,17
CA
14,59
44,07
48,52
CY
56,04
77,66
CZ
27,52
12,96
EE
59,88
20,01
30,22
FI
49,08
31,43
39,78
FR
31,43
39,78
27,60
DE
EL
38,03
38,89
21,11
25,23
HU
41,53
19,27
31,96
ICE
22,73
34,89
17,16
IE
32,01
55,51
98,95
45,57
IT
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
225
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'512-1024 (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
24,65
31,73
JAP
42,86
56,55
15,72
LV
54,51
5,48
LT
19,06
75,04
73,39
NO
28,84
60,41
PL
33,95
65,17
16,87
37,29
SI
48,99
50,66
58,09
38,31
ES
15,74
39,35
CAL
64,09
64,30
19,68
40,67
COL
64,30
27,55
43,30
47,24
N-Y
66,92
31,72
46,17
43,57
Median
67,99
27,72
47,24
Average
39,39
54,70
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
226
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “512-1024”
For the following countries, no offer corresponding to this basket was available: Austria,
Denmark, Korea, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Sweden and the
United Kingdom.
Within a single country, bundled offers were all more expensive than “Internet only”
offers. Moreover, bundles including fixed telephone tended to be more expensive than
bundles including television, while triple play offers were usually the most expensive
offers. The median also followed this pattern, though the average of triple play offers was
slightly below the average of Internet and fixed telephone bundles.
−
−
−
In the following countries, only “Internet only” offers were available: Belgium,
Canada and Greece.
Out of the seven countries where all types of bundles were offered, only three
(France, Iceland and Poland) followed the above-mentioned pattern. In the other
countries (Japan, Slovenia, the State of California and the State of New York),
bundles including Internet access and television were more expensive than those
including Internet access and fixed telephony.
The least expensive offers for some countries demonstrated that offers that included
more services did not necessarily lead to more expensive offers. In France, triple
play offers have the same price than offers that included Internet access and fixed
telephone. In Norway, the Internet access offers are more expensive than Internet
access + Tel bundle.
227
Broadband Internet Access Cost
Second Semester 2009
5.5.3 BASKET “1024KBPS-2048KBPS (INCL.)”, IN €/PPP (VAT INCL.)
For Belgium, France, Ireland, Korea, and Spain, no offer corresponding to this basket was
available in the sample.
Least expensive offer:
Comparison of all bundles
Basket "'1024-2048 (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
60
70
80
90
100
31,44
AT
50,11
45,92
19,63
BG
12,48
34,86
CA
21,09
40,60
38,78
54,72
CY
43,57
CZ
16,71
22,52
DK
20,95
EE
23,91
43,10
23,21
33,42
FI
32,10
47,91
DE
17,93
34,13
34,24
EL
50,43
11,75
24,35
26,28
HU
39,73
26,19
38,88
ICE
29,65
41,82
36,28
60,05
IT
19,99
JAP
11,76
LV
28,43
75,83
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
228
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'1024-2048 (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
10
20
30
40
50
17,17
LT
24,10
80
90
100
46,92
29,42
22,40
39,49
MT
18,41
70
48,14
24,21
LU
60
31,10
NO
54,02
NL
48,15
30,88
PL
66,52
42,11
71,29
PT
62,19
11,28
33,70
RO
34,62
19,43
SK
35,65
22,63
78,68
41,60
SI
56,21
52,54
23,76
51,32
CAL
92,84
30,12
45,85
COL
22,27
N-Y
18,35
45,60
SE
35,14
UK
40,95
29,50
Median
Average
45,20
33,62
23,10
34,40
61,37
54,95
41,24
54,18
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
229
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “1024-2048”
For Belgium, France, Ireland, Korea, and Spain, no offer corresponding to this basket was
available in the sample.
Within a single country, bundled offers were all more expensive than “Internet only”
offers. Moreover, bundles that included Fixed Telephony Services tended to be more
expensive than bundles that included television, while triple play offers were usually the
most expensive offers. The median followed this pattern but the average did not as the
bundle including television was more expensive than the one including fixed telephony.
−
In the following countries, only “Internet only” offers were available: Bulgaria, Czech
Republic, Japan and the State of New York.
−
In the following countries all types of bundles were offered and followed the above
pattern: Canada, Iceland and Poland.
−
In Greece, Hungary, Lithuania and Slovenia, where all bundles were also available,
the pattern was not followed, as one offer at least diverged.
−
The other countries did not offer all types of bundles, though followed the above
pattern. Austria and Sweden are both exceptions to this pattern as total charges for
Internet access + Tel bundle were higher than for Triple play offers.
230
Broadband Internet Access Cost
Second Semester 2009
5.5.4 BASKET “2048KBPS-4096KBPS (INCL.)”, IN €/PPP (VAT INCL.)
For the following countries, no offer corresponding to this basket was available in the
sample: France, Germany, Iceland, Italy, Japan, Korea, and the UK.
Least expensive offer:
Comparison of all bundles
Basket "'2048-4096 (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
26,55
37,90
AT
64,21
57,29
BE
41,61
66,14
19,63
BG
35,00
71,17
21,01
CA
48,03
68,37
73,66
CY
55,69
74,66
CZ
15,23
28,83
DK
25,30
EE
26,52
51,79
28,01
38,22
FI
29,52
EL
18,69
29,95
34,63
HU
48,09
18,80
48,06
IE
93,33
15,36
LV
21,03
LT
28,08
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
231
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'2048-4096 (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
56,51
LU
MT
38,29
27,66
NO
36,07
59,38
17,81
NL
41,96
32,44
51,41
57,62
75,78
75,37
PL
102,21
PT
92,06
20,85
RO
27,74
42,75
65,21
SK
20,48
42,36
SI
54,78
63,44
41,28
ES
71,93
27,55
56,42
CAL
80,04
27,55
56,42
COL
76,11
35,42
59,05
62,98
N-Y
SE
23,74
27,66
28,01
Median
32,31
Average
82,67
42,53
43,98
46,52
41,61
47,41
44,26
74,25
65,23
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
232
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “2048-4096”
For the following countries, no offer corresponding to this basket was available in the
sample: France, Germany, Iceland, Italy, Japan, Korea, and the UK.
Within a single country, bundled offers tend to be more expensive than “Internet only”
offers. Moreover, bundles that included fixed telephone tended to be more expensive than
bundles that included television, while triple play offers were usually the most expensive
offers. The median also followed this pattern, though the average of the “Internet
access+TV” offers were higher than the average of Internet and fixed telephone bundles.
−
In the following countries, only “Internet only” offers were available: Greece, Latvia,
Luxembourg and Slovakia.
−
In the Netherlands and Poland, all types of bundles were offered. They followed the
above pattern.
−
−
In Belgium, Hungary, Slovenia, the State of New York and Sweden, where all types
of bundles were available, charges followed the pattern with the exception of one
offer.
The other countries did not offer all types of bundles, though the available offers
followed the above pattern.
233
Broadband Internet Access Cost
Second Semester 2009
5.5.5 BASKET “4096KBPS-8192KBPS (INCL.)”, IN €/PPP (VAT INCL.)
For the following countries, no offer corresponding to this basket was available: Cyprus
and Slovakia.
Least expensive offer:
Comparison of all bundles
Basket "'4096-8192 (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
13,87
34,29
35,95
AT
51,85
66,93
BE
18,72
BG
35,00
67,50
15,64
CA
41,56
26,75
45,42
26,15
42,75
CZ
18,83
DK
60,29
87,32
25,23
48,14
17,30
EE
32,61
46,57
33,61
43,82
FI
57,08
30,35
39,78
35,78
42,13
FR
42,98
33,21
DE
24,37
40,65
40,76
EL
56,96
17,44
33,57
31,41
HU
48,09
36,57
ICE
40,03
31,11
49,27
52,20
53,34
IE
21,06
IT
35,60
41,42
53,17
20,57
31,73
JAP
56,55
24,24
KOR
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
234
Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'4096-8192 (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
16,27
LV
38,24
55,49
16,81
LT
35,80
LU
35,85
41,17
37,47
54,56
MT
36,91
47,18
NO
66,65
16,81
NL
31,45
21,28
62,79
32,93
PL
52,68
59,39
82,68
60,55
PT
74,94
21,38
32,48
RO
24,10
44,52
SI
70,67
86,84
41,21
ES
45,35
31,63
55,04
51,17
CAL
34,05
49,79
COL
45,66
66,92
N-Y
23,77
SE
UK
33,55
34,35
Average
106,29
55,76
39,77
41,26
28,51
86,61
44,24
43,04
18,51
18,62
Median
82,65
49,62
67,81
41,79
44,38
60,97
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
235
Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “4096-8192”
For the following countries, no offer corresponding to this basket was available: Cyprus
and Slovakia.
Within a single country bundled offers tend to be more expensive than “Internet only”
offers. In contrast to the previous baskets, there is no clear trend that bundles that
included fixed telephone tended to be more expensive than bundles that included
television.
−
−
−
−
In Belgium and Korea, only “Internet only” offers were available.
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+Tel” bundle was the most expensive: Canada,
France, Hungary, Iceland, Italy, the Netherlands, Poland and the State of California.
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+TV” bundle was the most expensive: Austria,
Czech Republic, Greece, Slovenia, the State of New York, Sweden and the United
Kingdom.
In Sweden and in the United Kingdom, the least expensive bundle including TV is
more expensive than the least expensive triple-play offer.
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Broadband Internet Access Cost
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5.5.6 BASKET “8192KBPS-20MBPS (INCL.)”, IN €/PPP (VAT INCL.)
For Cyprus, no offer corresponding to this basket was available in the sample.
Least expensive offer:
Comparison of all bundles
Basket "'8192-20Mbps (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
20
40
22,88
60
37,78
AT
68,04
15,96
52,66
38,19
15,64
CA
67,50
46,17
35,45
54,96
37,29
55,57
CZ
23,18
DK
120
59,19
43,51
BG
100
59,11
63,94
45,06
BE
80
73,67
73,08
29,73
61,65
26,00
EE
51,79
32,19
43,82
FI
15,57
FR
35,79
26,00
35,79
27,15
35,36
DE
49,39
47,90
EL
14,02
HU
24,35
47,67
43,88
31,96
ICE
56,19
36,52
59,12
27,35
52,60
IE
76,11
25,64
IT
40,18
21,15
JAP
48,50
34,59
52,77
59,40
33,06
34,93
39,94
KOR
19,02
LV
59,06
35,61
56,74
65,05
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
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Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'8192-20Mbps (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
16,81
LT
LU
60,94
16,18
21,50
42,37
69,24
MT
86,18
37,58
47,18
NO
85,33
18,92
36,78
NL
54,76
51,29
45,17
86,39
85,99
PL
31,48
51,93
PT
12,93
RO
17,67
62,38
112,82
73,82
24,97
31,86
23,49
SK
39,70
16,87
67,65
38,49
36,14
SI
56,56
53,56
ES
57,69
41,20
71,44
CAL
41,93
57,67
COL
23,58
21,64
28,03
27,78
40,85
35,54
Average
75,07
70,75
53,29
55,55
54,17
53,01
Median
26,39
99,85
50,21
38,66
UK
88,86
63,04
N-Y
SE
98,67
96,24
46,49
51,97
74,60
63,76
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
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Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “8192-20Mbps”
For Cyprus, no offer corresponding to this basket was available.
Within a single country bundled offers tend to be more expensive than “Internet only”
offers. As was the case for the previous basket, there was no clear trend that bundles that
included fixed telephone tended to be more expensive than bundles that included
television.
−
−
−
−
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+Tel” bundle was the most expensive: Belgium,
Bulgaria, Canada, France, Iceland, Italy, Latvia, Poland, Romania and Slovenia.
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+TV” bundle was the most expensive: Austria,
Czech Republic, Hungary, Japan, the Netherlands, Portugal, the State of California,
the State of Colorado, the State of New York, Sweden and the United Kingdom.
In seven countries, triple-play offers are cheaper than or cost the same as doubleplay offers. In France, the bundle including Internet access and fixed telephone had
the same total charges than triple play. In Czech Republic, Hungary, the
Netherlands, the State of California, the State of New York and Sweden,
“Internet+TV” bundles are more expensive than triple-play.
The other countries did not offer all types of bundles, though the available offers
followed the pattern that triple play offers were more expensive than double play
offers, which were more expensive than “Internet only” offers.
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Second Semester 2009
5.5.7 BASKET “20+MBPS”, IN €/PPP (VAT INCL.)
For the following countries, no offer corresponding to this basket was available in the
sample: Cyprus, Estonia and Italy.
Least expensive offer:
Comparison of all bundles
Basket "'20+Mbps (incl.)"
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
44,14
80
55,91
55,88
AT
140
81,31
65,63
23,39
120
67,51
57,95
BE
100
85,74
35,80
41,49
BG
51,76
33,91
CA
72,46
CZ
41,46
28,42
38,74
DK
37,61
47,82
FI
61,96
26,00
FR
26,00
37,78
37,78
49,38
DE
73,70
24,37
39,23
EL
46,20
62,83
19,63
29,95
HU
60,46
53,69
39,20
ICE
43,76
50,90
55,45
39,69
61,92
IE
17,16
JAP
30,42
31,49
40,48
KOR
24,24
22,68
22,64
29,99
27,07
LV
64,78
44,83
54,98
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
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Broadband Internet Access Cost
Second Semester 2009
Least expensive offer:
Comparison of all bundles
Basket "'20+Mbps (incl.)" (followed)
Total cost/month in €/PPP (VAT incl.)
0
20
40
60
80
100
120
140
39,85
LU
54,89
137,90
MT
46,83
NO
58,03
103,83
23,06
NL
27,53
37,70
46,63
40,48
59,39
PL
RO
109,05
72,18
48,32
PT
84,01
62,38
78,53
21,38
27,74
53,86
32,95
SK
60,80
24,10
45,72
43,37
SI
75,18
63,79
90,44
ES
90,88
51,40
79,32
CAL
107,73
63,64
79,32
COL
107,73
35,35
N-Y
78,74
SE
26,88
33,66
41,22
UK
50,30
50,00
23,56
72,84
37,26
Median
46,70
53,67
40,85
Average
49,19
48,75
69,49
67,11
Internet access
Internet access + Tel
Internet access + TV
Internet access + Tel + TV
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Broadband Internet Access Cost
Second Semester 2009
Conclusions on the least expensive offer per country for “Internet only” and all
bundle types – basket “20+Mbps”
For the following countries, no offer corresponding to this basket was available:
Cyprus, Estonia and Italy.
Within a single country, bundled offers tend to be more expensive than “Internet only”
offers. In this sample, there are two exceptions to this pattern: Korea and the United
Kingdom. There are also three countries for which the bundle including Internet access
and fixed telephony or TV is more expensive than “Internet+Tel+TV” bundles:
Hungary, Latvia and Sweden. In France, as was the case for the previous basket, the
bundle including Internet access and fixed telephony is charged at the same rate as
triple-play offer.
−
−
−
In the following countries, only “Internet only” offers were available: Canada,
Lithuania and Malta.
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+Tel” bundle was the most expensive: Austria,
Belgium, France, Iceland, Korea, Latvia, the Netherlands and Slovenia.
In the following countries, all types of bundles were offered and from the bundles
including two services, the “Internet+TV” bundle was the most expensive: Bulgaria,
Greece, Hungary, Japan, Poland and Sweden.
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6. GENERAL FINDINGS
Based on the results of the comparisons above, the general findings can be summarised as
follows:
1.
When comparing the average Broadband Internet Access Cost (based on the least
expensive offers per country and expressed in EUR/PPP) in the New Member States
(NMS) with the average in the EU15, prices in the former are higher in 2 of the 7
baskets. In October 2009, the average cost in the NMS is lower in the following
baskets: 144-512 kbps incl., 512-1024 kbps incl., 1024-2048 kbps incl., 4096-8192
kbps incl. and 8192-20Mbps incl.
2.
The comparison over time of the Broadband Internet Access Cost (based on the
least expensive offers per country and expressed in EUR/PPP) in the New Member
States (NMS) indicates a further decrease of costs, already observed in April 2009,
in the baskets 4096 kbps - 8192 kbps incl., 8192 kbps-20 Mbps incl. and 20+
Mbps. This could possibly be stimulating consumers in the NMS into migrating to
higher speeds.
3.
There is no basket for which the EU15 average, based on the least expensive offers,
is the lowest compared to the other groups of countries. The EU15 average is the
highest for the following baskets: 144 kbps-512 kbps incl., 512 kbps-1024 kbps
incl., 1024 kbps-2048 kbps incl. and 4096 kbps-8192 kbps incl. For the baskets
144-512 kbps incl., 1024 kbps - 2048 kbps incl., 2048 kbps-4096 kbps incl. and
20+ Mbps, the Non EU average is the lowest, followed twice by the averages for the
EU15 average (for the fourth and seventh baskets) and twice by the NMS average
(for the first and third baskets).
4.
The difference between the least expensive offer in a given country and the median
Broadband Internet Access Cost might shed some light on the transparency and
thus the competitiveness of the market. It remains, however, hazardous to try to
draw general conclusions on the basis of the observed values.
5.
Most offers in the sample are of the ‘unmetered’ type; in cases where both metered
and unmetered types are offered, no conclusion can be drawn as to which type of
offers are less expensive.
6.
In general it can be concluded that the charges depend on the download speed, but
in only a very few countries (e.g. Malta), the cost of higher speeds are also
systematically more expensive. In most cases and despite the global trend that
charges depend on the download speed, offers with higher speeds can be less
expensive than offers with lower speeds (e.g. Austria and France).This could
indicate a low transparency of the market or it could be caused by regional
availability or it may come from the new technology developments (DOCSIS 3.0 for
cable offers and deployment of FTTC and FTTH networks).
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Second Semester 2009
7.
The analysis does not show unambiguously that where, in a given country, xDSL,
Cable as well as FTTx based access are offered (i.e. ‘multi-platform countries’),
generally the prices are lower compared to countries where only one technology is
offered (i.e. mono-platform countries). In 24 cases, all three technologies were
available for a specific basket in a specific country. In 10 of these cases, the FTTx
offer was the least expensive, and in 11 cases, xDSL was the least expensive. Cable
was the least expensive in 1 case, and in 2 cases, prices were equal for different
technologies (Finland). In about two third of the cases where only xDSL and Cable
technologies were offered, the Cable median offer was more expensive than the
xDSL median offer in any given country.
8.
Depending on the basket, the number of cases in which incumbent operators
emerge as the least expensive ones varies between 1 out of 15 countries (for the
offers with download speeds of 8192 kbps-20+ Mbps incl.) and nearly 1 out of 2
countries (512 kbps-1024 kbps incl.), but they never form the majority of the
cases. Compared to April 2009, more incumbent operators provided the least
expensive offers.
9.
There is no general conclusion to be drawn on the way in which the total charges
are split between recurring and non-recurring charges: in some countries, the least
expensive offers do not explicitly charge for one-off expenses, whereas in some
other countries, the least expensive offers for some baskets may comprise 40% or
more (see e.g. Germany in the basket 512 kbps-1024 kbps incl.) of the nonrecurring charges.
10.
In October 2009, for the first time, over 50% of the offers that were collected
contain services in addition to the Internet access (telephone and/or television);
this trend to bundle offers is to be observed for nearly all countries. Not all
countries offer each type of bundles.
11.
For the bundled offers including Fixed Telephone Services, it could be observed that
most often additional charges for the fixed telephone services are required. This
implies that ‘flat fees’ are not at all common for these bundles. Flat fees were
however recurring in France and in the USA.
12.
The bundle including Internet Access and Television Services is the least popular
one in October 2009. It is only offered in 28 countries (of which seven countries are
non EU), compared to 33 countries for the two other types of bundles.
13.
In October 2008, the bundled offers including Television Services were on average
less expensive then the bundled offers including Fixed Telephony. In October 2009,
this is not systematically the case any more, especially for the baskets with higher
speeds, as this trend is reversed in a number of countries. Finally, on average and
for all baskets triple play offers are the most expensive bundles.
244
Broadband Internet Access Cost
Second Semester 2009
ANNEXE 1: OVERVIEW OF THE MOBILE ISPS SELECTED FOR
EACH COUNTRY.
Country
ISP
Status
Austria
T-Mobile Austria
Mobilkom Austria
H3G Austria
Orange Austria
Incumbent
New entrant
New entrant
New entrant
Belgium
Belgacom Mobile
Base
Mobistar
Incumbent
New entrant
New entrant
Bulgaria
BTC Mobile - Vivatel
Cosmo Bulgaria Mobile
MobilTel
Incumbent
New entrant
New entrant
Canada
Bell mobility
Rogers Wireless
Telus
Incumbent
New entrant
New entrant
Cytamobile Vodafone
Areeba
New entrant
New entrant
Czech Republic
T-mobile CZ
Telefonica O2 CZ
Incumbent
New entrant
Denmark
TDC
Telenor Denmark
Telia
Telmore
Incumbent
New entrant
New entrant
New entrant
Estonia
EMT
Elisa Estonia
Tele 2 Estonia
Incumbent
New entrant
New entrant
Finland
Elisa Finland
DNA
Sonera
Incumbent
New entrant
New entrant
France
SFR
Bouygues Télécom
Orange France
Incumbent
New entrant
New entrant
T-Mobile Germany
E-Plus
O2 Germany
Incumbent
New entrant
New entrant
Germany
245
Broadband Internet Access Cost
Second Semester 2009
Vodafone Germany
New entrant
Greece
Cosmote Greece
Vodafone Greece
Wind Hellas
New entrant
New entrant
New entrant
Hungary
Magyar Telekom
Pannon
Vodafone Hungary
Incumbent
New entrant
New entrant
Iceland
Siminn
Vodafone Iceland
Incumbent
New entrant
Ireland
3 Ireland
Meteor
O2 Ireland
Vodafone
New entrant
New entrant
New entrant
New entrant
Italy
Telecom Italia
H3G Italy
Vodafone Italy
Wind
Incumbent
New entrant
New entrant
New entrant
Japan
NTT DoCoMo
au by KDDI
Softbank
Incumbent
New entrant
New entrant
Korea
KT Telecom
LG Telecom
Incumbent
New entrant
Latvia
Latvijas Mobilais Telefons
BITE Latvia
Tele 2 Latvia
Telekom Baltija
Incumbent
New entrant
New entrant
New entrant
Lithuania
Bite Lietuva
Omnitel
Tele 2 Lithuania
New entrant
New entrant
New entrant
Luxembourg
Tango
Voxmobile
New entrant
New entrant
Malta
Go Mobile
Vodafone Malta
Incumbent
New entrant
The Netherlands
KPN
T-Mobile NL
Vodafone NL
Incumbent
New entrant
New entrant
Telenor
ICE
Incumbent
New Entrant
Norway
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Broadband Internet Access Cost
Second Semester 2009
NetCom
New Entrant
Poland
PTC
Polkomtel
PTK Centertel
Incumbent
New entrant
New entrant
Portugal
TMN
Optimus
Vodafone Portugal
Incumbent
New entrant
New entrant
Romania
Cosmote Romania
Orange Romania
Vodafone Romania
New entrant
New entrant
New entrant
Slovakia
T-Mobile Slovakia
Orange Slovakia
Incumbent
New entrant
Slovenia
Debitel
Mobitel
Simobil
New entrant
New entrant
New entrant
Spain
Orange Spain
Movistar
Vodafone Spain
Incumbent
New entrant
New entrant
Sweeden
TeliaSonera
Nordisk Mobiltelefon Sweden
Tele2 Sverige
Telenor Sverige
Tre
Incumbent
New entrant
New entrant
New entrant
New entrant
The United Kingdom
T-Mobile UK
3UK
O2 UK
Orange UK
Vodafone UK
Incumbent
New entrant
New entrant
New entrant
New entrant
USA
AT&T
Sprint
T-Mobile USA
Verizon
Incumbent
New entrant
New entrant
New entrant
247
Broadband Internet Access Cost
Second Semester 2009