U.S. Rehabilitation Act
Section 508
Compliance and Remediation Statement
for Livelink iRIMS™ 3.0.2
August 27, 2003
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Contents
Compliance and Remediation Statement for Section 508 of the Rehabilitation Act.............. 1
Disclaimer .................................................................................................................................. 1
Summary Table: Voluntary Product Accessibility Template ...................................................... 2
Detail Voluntary Product Accessibility Templates ...................................................................... 3
Subpart B – Technical Standards .............................................................................................. 3
Section 1194.21 – Software Applications and Operating Systems ..................................... 3
Section 1194.22 – Web-based Intranet and Internet Information and Applications............ 7
Subpart C – Functional Performance Criteria ......................................................................... 10
Section 1194.31 – Functional Performance Criteria ......................................................... 10
Subpart D – Information, Documentation, and Support .......................................................... 12
Section 1194.41 – Information, Documentation, and Support .......................................... 12
Additional Remarks ..................................................................................................................... 13
Page i
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Compliance and Remediation Statement for
Section 508 of the Rehabilitation Act
This statement describes the compliance of version 3.0.2 of Livelink iRIMS™, a software product
from Open Text, with the United States Rehabilitation Act Section 508—Electronic and
Information Technology Accessibility Standards. The description of Livelink iRIMS 3.0.2’s
compliance with Section 508 is presented in the form of Voluntary Product Accessibility Templates
(VPATs) in subsequent sections of this statement.
Date:
August 27, 2003
Name of Product:
Livelink iRIMS (Livelink Module)
Version:
3.0.2
Contact for more Information:
http://www.opentext.com/section508
Disclaimer
This document is for informational purposes only. OPEN TEXT MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, IN THIS DOCUMENT. The information contained in this document
represents the current view of Open Text Corporation on the issues discussed as of the date of
publication. Because Open Text must respond to changing market conditions, it should not be
interpreted to be a commitment on the part of Open Text, and Open Text cannot guarantee the
accuracy of any information presented after the date of publication.
Page 1
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Summary Table: Voluntary Product Accessibility Template
The following VPAT table summarizes the compliance of Livelink iRIMS 3.0.2 with the relevant
sections of Subparts B through D of Section 508 of the U.S. Rehabilitation Act. For details about
Livelink iRIMS 3.0.2’s compliance with the applicable sections, please refer to the VPATs on the
pages referenced.
Criteria
Supporting Features
Remarks and
Explanations
Subpart B – Technical Standards
Section 1194.21 Software
Applications and Operating
Systems
Supported. Please refer to the
relevant VPAT on page 3.
Section 1194.22 Web-based
internet information and
applications
Supported. Please refer to the
relevant VPAT on page 7.
Section 1194.23
Telecommunications Products
Not applicable.
Livelink iRIMS 3.0.2 is not
considered a
telecommunications product.
Section 1194.24 Video and
Multimedia Products
Not applicable.
Livelink iRIMS 3.0.2 does not
use video or multimedia.
Section 1194.25 Self-Contained,
Closed Products
Not applicable.
Livelink iRIMS 3.0.2 is not a selfcontained product.
Section 1194.26 Desktop and
Portable Computers
Not applicable.
Livelink iRIMS 3.0.2 is software
as defined under sections
1194.21 and 1194.22.
Subpart C – Functional Performance Criteria
Section 1194.31 Functional
Performance Criteria
Supported. Please refer to the
relevant VPAT on page 10.
Subpart D – Information, Documentation, and Support
Section 1194.41 (a) Information,
Documentation and Support
Supported. Please refer to the
relevant VPAT on page 12.
Page 2
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Detail Voluntary Product Accessibility Templates
Subpart B – Technical Standards
Section 1194.21 – Software Applications and Operating Systems
Section 1194.21 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
Remarks and
Explanations
1194.21 (a) When software is
designed to run on a system that has
a keyboard, product functions shall be
executable from a keyboard where the
function itself or the result of
performing a function can be
discerned textually.
Supported with minor exceptions:
Certain menus in
Livelink iRIMS 3.0.2
are not yet available in
a keyboard accessible
fashion. The noncompliant interface
elements will be
remedied in a release
that follows that of
Livelink 9.1 (core).
•
Livelink iRIMS 3.0.2 is a
combination of Livelink and the
iRIMS client-server based
application.
•
Livelink is a Web-based
application accessed through a
standard Web browser. Livelink
fully supports accessibility
features provided under the
operating system and Web
browser used such as
StickyKeys, FilterKeys,
MouseKeys, and High Contrast.
•
Where keyboard access is not
provided through the Web
browser, Open Text provides
alternative means to access the
functions. For example, menus
are available in non-Java forms.
•
iRIMS is a client-server based
application. iRIMS fully supports
accessibility features provided
under the operating system such
as StickyKeys, FilterKeys,
MouseKeys, and High Contrast.
Certain features in
iRIMS 9.0.5.2 are not
yet available in a
keyboard accessible
fashion. The critical
non-compliant
interface elements will
be remediated in the
service packs that
follow the initial
release of iRIMS
9.0.5.2 as they are
identified. Other, lower
priority violations will
be scheduled for
appropriate
remediation beginning
in a release following
within 12 months of
iRIMS 9.0.5.2
Page 3
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.21 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
1194.21 (b) Applications shall not
disrupt or disable activated features of
other products that are identified as
accessibility features, where those
features are developed and
documented according to industry
standards. Applications also shall not
disrupt or disable activated features of
any operating system that are
identified as accessibility features
where the application programming
interface for those accessibility
features has been documented by the
manufacturer of the operating system
and is available to the product
developer.
Fully supported:
1194.21 (c) A well-defined on-screen
indication of the current focus shall be
provided that moves among
interactive interface elements as the
input focus changes. The focus shall
be programmatically exposed so that
Assistive Technology can track focus
and focus changes.
Fully supported:
1194.21 (d) Sufficient information
about a user interface element
including the identity, operation and
state of the element shall be available
to Assistive Technology. When an
image represents a program element,
the information conveyed by the
image must also be available in text.
Supported with minor exceptions:
•
•
Remarks and
Explanations
Livelink iRIMS 3.0.2 does not
disrupt or disable any
accessibility features of the
operating system.
Livelink iRIMS 3.0.2 supports
technologies that make
computer programs more
accessible to people who use
assistive technology. Visual onscreen focus and tracking is
provided throughout Livelink
iRIMS 3.0.2.
•
Livelink is a fully Web-based
application that is accessed
through a standard Web
browser.
•
All images used on buttons in
the iRIMS product have
associated menu text, except for
look-up navigator icons and
arrow buttons.
There may be some
instances where
Livelink does not meet
this requirement. For
more information,
please refer to Section
1194.22.
iRIMS contains images
on buttons that
currently do not have
associated text,
however, most images
do have tool tips.
Assistive technology
cannot read this type
of button.
1194.21 (e) When bitmap images are
used to identify controls, status
indicators, or other programmatic
elements, the meaning assigned to
those images shall be consistent
throughout an application’s
performance.
Fully supported:
•
Livelink iRIMS 3.0.2 utilizes
standard and consistent images
throughout the application.
Page 4
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.21 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
1194.21 (f) Textual information shall
be provided through operating system
functions for displaying text. The
minimum information that shall be
made available is text content, text
input caret location, and text
attributes.
Fully supported:
1194.21 (g) Applications shall not
override user selected contrast and
color selections and other individual
display attributes.
Supported with minor exceptions:
•
Livelink iRIMS 3.0.2 uses
standard system functions to
send textual information to the
Web browser.
•
iRIMS uses standard windows
display controls. Only mandatory
fields are denoted by bold text..
•
Livelink does not override
system-wide color settings as
identified in the operating
system display properties.
•
Livelink provides a means by
which users can select their own
preferences for color and
contrast for items displayed
within folders.
•
iRIMS 9.0.5.2 does not override
system-wide color settings as
identified in the operating
system display properties.
1194.21 (h) When animation is
displayed, the information shall be
displayable in at least one nonanimated presentation mode at the
option of the user.
Fully supported:
1194.21 (i) Color coding shall not be
used as the only means of conveying
information, indicating an action,
prompting a response, or
distinguishing a visual element.
Fully supported:
1194.21 (j) When a product permits a
user to adjust color and contrast
settings, a variety of color selections
capable of producing a range of
contrast levels shall be provided.
Fully supported:
•
•
Livelink does not use animated
presentation modes.
Remarks and
Explanations
There is an instance
where iRIMS does not
support user selected
contrast and color.
This is the background
color on Message
Boxes.
All status windows in
iRIMS that have
animated images also
contain textual status
indicators such as
counts or table lists.
Livelink iRIMS 3.0.2 does not
convey information through color
alone anywhere in the interface.
•
Livelink provides a means by
which individual users can select
a color preference for display of
items in folders. Four to six color
choices are provided by default.
The system administrator can
adjust the selection to provide
additional color choices.
•
iRIMS does not provide
functionality to adjust color and
contrast settings.
User-selected contrast
and color is set
through the operating
system for the iRIMS
application.
Page 5
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.21 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
1194.21 (k) Software shall not use
flashing or blinking text, objects, or
other elements having a flash or blink
frequency greater than 2 Hz and lower
than 55 Hz.
Fully supported:
1194.21 (l) When electronic forms are
used, the form shall allow people
using Assistive Technology to access
the information, field elements, and
functionality required for completion
and submission of the form, including
all directions and cues.
Fully supported:
•
Remarks and
Explanations
Livelink iRIMS 3.0.2 does not
use flashing or blinking objects
or text in any application User
Interface.
•
Livelink iRIMS 3.0.2 includes a
variety of interfaces that use
electronic forms. All of these
interfaces include field elements
required for assistive
technologies.
•
Livelink iRIMS 3.0.2 is a clientserver based application that
uses standard windows display
controls.
Page 6
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.22 – Web-based Intranet and Internet Information and
Applications
Section 1194.22 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
Remarks and
Explanations
1194.22 (a) A text equivalent for
every non-text element shall be
provided (e.g., via alt, longdesc,
or in element content
Supported with minor
exceptions:
There are a few, minor exceptions
that do not impact any functional
components of the application.
These will be remedied in our
standard version release cycle.
1194.22 (b) Equivalent
alternatives for any multimedia
presentation shall be
synchronized with the
presentation.
Not applicable:
1194.22 (c) Web pages shall be
designed so that all information
conveyed with color is also
available without color, for
example from context or markup.
Fully supported:
1194.22 (d) Documents shall be
organized so they are readable
without requiring an associated
style sheet.
Fully supported:
1194.22 (e) Redundant text links
shall be provided for each active
region of a server-side image
map.
Not applicable:
1194.22 (f) Client-side image
maps shall be provided instead
of server-side image maps
except where the regions cannot
be defined with an available
geometric shape.
Not applicable:
1194.22 (g) Row and column
headers shall be identified for
data tables.
Fully supported:
1194.22 (h) Markup shall be
used to associate data cells and
header cells for data tables that
have two or more logical levels of
row or column headers.
Fully supported:
•
•
•
•
•
•
•
•
Providing ALT tags is
required by Livelink’s
design specifications.
Livelink iRIMS 3.0.2 does
not include multimedia
presentations.
Livelink iRIMS 3.0.2 does
not convey information
through color alone
anywhere in the
interface.
There is one instance of text on a
shaded background that has low
contrast values. This is our
copyright information that tags
each page.
Livelink iRIMS 3.0.2
complies with this
requirement.
Livelink iRIMS 3.0.2 does
not contain server-side
image maps.
Livelink iRIMS 3.0.2 does
not contain client-side
image maps.
Livelink identifies table,
row, and column headers
of tables that display
data.
Livelink identifies the
association of data cells
and header cells of
tables that display data.
Page 7
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.22 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
Remarks and
Explanations
1194.22 (i) Frames shall be titled
with text that facilitates frame
identification and navigation.
Partially supported:
The non-compliant interface
elements will be remedied in a
release that follows that of Livelink
9.1 (core).
1194.22 (j) Pages shall be
designed to avoid causing the
screen to flicker with a frequency
greater than 2 Hz and lower than
55 Hz.
Fully supported:
1194.22 (k) A text-only page,
with equivalent information or
functionality, shall be provided to
make a Web site comply with the
provisions of this part, when
compliance cannot be
accomplished in any other way.
The content of the text-only page
shall be updated whenever the
primary page changes.
Not applicable.
1194.22 (l) When pages utilize
scripting languages to display
content, or to create interface
elements, the information
provided by the script shall be
identified with functional text that
can be read by assistive
technology.
Partially supported:
1194.22 (m) When a Web page
requires that an applet, plug-in or
other application be present on
the client system to interpret
page content, the page must
provide a link to a plug-in or
applet that complies with
Section1194.21(a) through (l)
Fully supported:
•
•
•
•
Frames are currently not
titled with text, however
titles can be added
through customization.
Livelink iRIMS 3.0.2 does
not include any
functionality that causes
the screen to flicker.
Livelink iRIMS 3.0.2
includes a keyboard
accessible menu option
that enables an individual
user to activate menus
that can be accessed
through assistive
technology. There are
some remaining
components that still do
not comply with this
requirement.
Livelink does not require
the use of plug-ins to
interpret page content.
The non-compliant interface
elements will be remedied in a
release that follows that of Livelink
9.1 (core).
Livelink itself does not require the
use of plug-ins; however,
customers can upload document
types that do. The customer would
have to provide the appropriate
plug-ins for the document types
and a means by which the user can
download them through
functionality that exists in the
Livelink application. For example,
creating a folder that is linked to
Livelink’s Enterprise Workspace
provides access to the document
types.
Page 8
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.22 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
Remarks and
Explanations
1194.22 (n) When electronic
forms are designed to be
completed on-line, the form shall
allow people using assistive
technology to access the
information, field elements, and
functionality required for
completion and submission of
the form, including all directions
and cues.
Partially supported:
The non-compliant interface
elements will be remedied in a
release that follows that of Livelink
9.1 (core).
1194.22 (o) A method shall be
provided that permits users to
skip repetitive navigation links.
Partially supported:
1194.22 (p) When a timed
response is required, the user
shall be alerted and given
sufficient time to indicate more
time is required.
Fully supported:
•
•
•
Livelink iRIMS 3.0.2
currently does not tag
form fields; however,
tags can be added
through customization.
Livelink currently does
not provide a means to
skip repetitive navigation
links; however, skip
navigation links can be
added through
customization.
The non-compliant interface
elements will be remedied in a
release that follows that of Livelink
9.1 (core).
Livelink iRIMS 3.0.2 does
not require the user to
respond within a
specified time for any
operations.
Page 9
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Subpart C – Functional Performance Criteria
Section 1194.31 – Functional Performance Criteria
Section 1194.31 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
Remarks and
Explanations
1194.31 (a) At least one
mode of operation and
information retrieval that
does not require user
vision shall be provided,
or support for Assistive
Technology used by
people who are blind or
visually impaired shall be
provided.
Fully supported:
Readily available
assistive technologies
may be used with
Livelink. Users of
assistive technology
should contact their
assistive technology
vendor to assess the
compatibility of specific
assistive technology with
Web browsers and to
learn how to adjust their
settings to achieve
optimal results.
1194.31 (b) At least one
mode of operation and
information retrieval that
does not require visual
acuity greater than 20/70
shall be provided in audio
and enlarged print output
working together or
independently, or support
for Assistive Technology
used by people who are
visually impaired shall be
provided.
Fully supported:
1194.31 (c) At least one
mode of operation and
information retrieval that
does not require user
hearing shall be provided,
or support for Assistive
Technology used by
people who are deaf or
hard of hearing shall be
provided.
Fully supported:
•
Livelink iRIMS 3.0.2 supports technologies
that make computer programs more
accessible to people who use assistive
technology. Livelink iRIMS 3.0.2 supports
the use of screen readers to access user
interface information.
•
Livelink iRIMS 3.0.2 supports the use of
screen readers to access user interface
information.
•
Livelink iRIMS 3.0.2 supports system
large font settings.
•
Users can adjust the font
size of their web
browsers. Users can also
employ the accessibility
options of the operating
system and Web browser
along with assistive aids
that work with Web
browsers. Users should
contact the vendor of the
Web browser, operating
system, and assistive aid
to learn how to adjust
their settings to achieve
optimal results.
Livelink iRIMS 3.0.2 does not require user
hearing for access to any application
functionality.
Page 10
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Section 1194.31 Detail Voluntary Product Accessibility Template
Criteria
Supporting Features
1194.31 (d) Where audio
information is important
for the use of a product, at
least one mode of
operation and information
retrieval shall be provided
in an enhanced auditory
fashion, or support for
assistive hearing devices
shall be provided.
Not applicable:
1194.31 (e) At least one
mode of operation and
information retrieval that
does not require user
speech shall be provided,
or support for Assistive
Technology used by
people with disabilities
shall be provided.
Fully supported:
1194.31 (f) At least one
mode of operation and
information retrieval that
does not require fine
motor control or
simultaneous actions and
that is operable with
limited reach and strength
shall be provided.
Fully supported:
•
•
Remarks and
Explanations
Livelink iRIMS 3.0.2 does not require user
hearing for access to any application
functionality.
Livelink iRIMS 3.0.2 does not require
speech input for access to any application
functionality.
•
Livelink iRIMS 3.0.2 is used with readily
available Web browsers and works in
conjunction with accessibility features
found in the operating system or assistive
aid available for use with the Web
browser.
•
For example, when the StickyKeys feature
in the Microsoft Windows operating
environment is on, the user can press a
modifier key (SHIFT, CTRL, or ALT) and
then another key in sequence (rather than
at the same time) to enter shifted
(modified) characters and other key
combinations. Pressing a modifier key
once latches the key down until the user
presses a non-modifier key or clicks a
mouse button. Pressing a modifier key
twice locks the key until the user presses
the key a third time.
•
The FilterKeys accessibility feature allows
the user to set the keyboard repeat rate,
acceptance delay, and bounce rate.
Page 11
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Subpart D – Information, Documentation, and Support
Section 1194.41 – Information, Documentation, and Support
Criteria
Supporting
Features
Remarks and explanations
1194.41 (a) Product Support
Documentation
Supported.
Documentation is provided in HTML and
PDF formats for customers.
1194.41 (b) Accessibility and
Compatibility Features
Supported.
Livelink iRIMS 3.0.2 includes extensive
help file documentation in HTML format,
including any accessibility and
compatibility features. An individual may
access and view help file topics online or
may select a topic for printing.
1194.41 (c) Support Services
Supported.
The primary means of customer support
information is the Open Text Knowledge
Center, which is a Web site that is based
on the Livelink product. Open Text is
introducing guidelines and standards that
will govern the design and preparation of
content so that it conforms to the Section
508 technical standards.
Access to Open Text Customer Support
personnel is provided by telephone and email. Individuals who are hearing impaired
may request access via a TTY relay
service at no additional charge.
Page 12
Section 508 Voluntary Product Accessibility Template for Livelink iRIMS 3.0.2
Additional Remarks
This statement describes the compliance of the Livelink iRIMS 3.0.2 software product with
Section 508 of the Rehabilitation Act accessibility standards and outlines plans for addressing
non-compliance issues. The assessment of compliance is based on an external and internal
assessment of Livelink iRIMS 3.0.2 with the Keyboard Accessible Menus enabled. A component
of this product is dependent on Livelink 9.1 (core) for some of its compliance characteristics and
cannot be made to conform until Livelink itself is conformant. The remediation of non-compliant
areas will be made in service packs and/or maintenance releases that follow the release of
Livelink 9.1 (core). Typically, the first service pack is issued approximately six months after the
initial product release. Maintenance releases are issued for features that cannot be changed by a
service pack. Maintenance releases of the module code are also released with new versions of
Livelink and/or iRIMS.
Certain interface elements are non-compliant because they lack tags or titles required only for
assistive technology. Open Text plans to modify the standard product to include these tags;
however, tags and titles can be added to these elements using the standard Livelink Software
Development Kit.
The iRIMS localization tools were not included in the assessment. It is expected that the same
compliance characteristics that exist for the iRIMS application exist for the iRIMS localization
tools.
Note that alternate application interfaces that provide access to information managed by the
iRIMS repository exist in the form of integrated products. These integrated interfaces include the
iRIMS Filing Bin, which requires Microsoft Windows Explorer, and the iRIMS Outlook plug-in,
which requires Microsoft Outlook, for operation. The assessment includes an assumption that the
standard Microsoft Windows Accessibility options can be employed by individuals for whom those
options were designed.
Page 13
For additional information, please contact:
Open Text Corporation
www.opentext.com/section508
[email protected]
Copyright© 2003 by Open Text Corporation. The copyright to these materials and any
accompanying software is owned, without reservation, by Open Text. These materials and any
accompanying software may not be copied in whole or part without the express, written permission
of Open Text. The information in this document is subject to change without notice. All rights
reserved. Printed in Canada.
Open Text Corporation is the owner of the trademarks Open Text, ‘Great Minds Working Together’,
Livelink, iRIMS, BASIS, Techlib, OnTime among others. This list is not exhaustive. All other
products or company names are used for identification purposes only, and are trademarks of their
respective owners.
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