Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q1Whatisyourage?
Answ ered:4,605 Skipped:17
12oryounger
13-17
18-30
31-49
50-65
66orolder
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
12oryounger
4.30%
198
13-17
4.99%
230
18-30
8.62%
397
31-49
27.67%
1,274
50-65
34.27%
1,578
66orolder
20.15%
928
Total
4,605
1/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q2Whatisyourgender?
Answ ered:4,605 Skipped:17
Male
Female
Other
Declineto
state
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Male
30.73%
1,415
Female
66.45%
3,060
Other
0.72%
33
Declinetostate
2.11%
97
Total
4,605
2/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q3Whatisthehighestlevelofeducation
youhavecompleted?
Answ ered:4,605 Skipped:17
SomeHigh
School
HighSchool
Degree
SomeCollege
CollegeDegree
GraduateDegree
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
SomeHighSchool
9.40%
433
HighSchoolDegree
6.30%
290
SomeCollege
17.98%
828
CollegeDegree
36.42%
1,677
GraduateDegree
29.90%
1,377
Total
4,605
3/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q4Whatbestdescribesyour
race/ethnicity?(selectallthatapply)
Answ ered:4,361 Skipped:261
African-America
n/Black
Asian/Pacific
Islander
Latino/Hispanic
Nativ e
American/Ame...
Caucasian/White
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
African-American/Blac k
7.04%
307
Asian/PacificIslander
17.04%
743
Latino/Hispanic
9.26%
404
NativeAmerican/Americ anIndian
3.00%
131
Caucasian/White
69.46%
TotalRespondents:4,361
3,029
4/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q5WhereinContraCostaCountydoyou
live?
Answ ered:4,605 Skipped:17
Concord
WalnutCreek
SanRamon
PleasantHill
Martinez
Antioch
Danv ille
ElCerrito
Idon’tliv e
inContraCo...
Lafayette
Brentw ood
Orinda
Hercules
SanPablo
Richmond
Moraga
Pittsburg
ElSobrante
5/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Oakley
Clayton
Pinole
Alamo
Kensington
BayPoint
Rodeo
Crockett
Discov eryBay
Pacheco
Blackhaw k
NorthRichmond
Knightsen
Byron
BethelIsland
PortCosta
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Concord
11.86%
546
WalnutCreek
11.70%
539
SanRamon
6.38%
294
PleasantHill
5.93%
273
6/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Martinez
5.71%
263
Antioch
5.47%
252
Danville
5.21%
240
ElCerrito
4.60%
212
Idon’tliveinContraCostaCounty
3.78%
174
Lafayette
3.78%
174
Brentwood
3.30%
152
Orinda
3.30%
152
Hercules
3.15%
145
SanPablo
3.13%
144
Richmond
2.95%
136
Moraga
2.84%
131
Pittsburg
2.41%
111
ElSobrante
1.91%
88
Oakley
1.91%
88
Clayton
1.74%
80
Pinole
1.74%
80
Alamo
1.65%
76
Kensington
1.26%
58
BayPoint
0.98%
45
Rodeo
0.69%
32
Crockett
0.65%
30
DiscoveryBay
0.63%
29
Pacheco
0.41%
19
Blackhawk
0.30%
14
NorthRichmond
0.20%
9
Knightsen
0.15%
7
Byron
0.13%
6
BethelIsland
0.11%
5
PortCosta
0.02%
1
Total
4,605
7/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q6Doyouhavealibrarycard?
Answ ered:4,605 Skipped:17
Yes
No
Notsure
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
4,304
Yes
93.46%
No
4.86%
224
Notsure
1.67%
77
Total
4,605
8/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q7HaveyouusedaContraCostaCounty
Libraryinthepast12months,eitherby
goingtoaLibrarybuildingorusingthe
Librarywebsite(www.ccclib.org)?
Answ ered:4,582 Skipped:40
Yes
No
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Yes
92.16%
No
7.84%
Total
4,223
359
4,582
9/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q8Howoftendoyoutypicallyvisita
ContraCostaCountyLibrarybuildingin
person?
Answ ered:4,161 Skipped:461
Idon't
typicallyv i...
Afew times
peryear
1-3timesper
month
4-5timesper
month
Morethan5
timespermonth
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Idon'ttypicallyvisitinperson
2.91%
121
Afewtimesperyear
16.77%
698
1-3timespermonth
32.25%
1,342
4-5timespermonth
19.90%
828
Morethan5timespermonth
28.17%
1,172
Total
4,161
10/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q9Howoftendoyoutypicallyvisitthe
ContraCostaCountyLibrarywebsite?
Answ ered:4,161 Skipped:461
Idon't
typicallyv i...
Afew times
peryear
1-3timesper
month
4-5timesper
month
Morethan5
timespermonth
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Idon'ttypicallyvisitthewebsite
16.17%
673
Afewtimesperyear
18.14%
755
1-3timespermonth
23.53%
979
4-5timespermonth
13.41%
558
Morethan5timespermonth
28.74%
1,196
Total
4,161
11/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q10Whatareyourtop2reasonsforusing
theLibrary(checkonly2)
Answ ered:4,116 Skipped:506
Toborrow
materials...
Todiscov er
new authors...
It'saquiet
placetow or...
Touse
research...
Touse
computers
Tousethe
Library'sfr...
For
programming...
Formuseum
passes...
Tomeetw ith
friendsor...
It'sasafe
placeinthe...
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Toborrowmaterials(books,eBooks,audiobooks,DVDs,etc .)
81.73%
3,364
Todiscovernewauthorsandtitles
24.44%
1,006
It'saquietplacetowork,studyand/orread
17.13%
705
Touseresearchdatabasesandmaterial
7.22%
297
Tousecomputers
20.58%
847
TousetheLibrary'sfreeWiFiwithmydevic e
3.91%
161
Forprogramming(e.g.c hildren'sstorytime,authortalks,etc )
8.84%
364
Formuseumpasses(Disc over&Go)
5.00%
206
2.92%
120
3.45%
142
Tomeetwithfriendsorbusinessassoc iates
It'sasafeplaceinthec ommunity
TotalRespondents:4,116
12/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
TotalRespondents:4,116
13/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q11IfyouhavenotvisitedtheLibraryor
useditswebsiteinthepastyear,whynot?
Answ ered:380 Skipped:4,242
Ibuymyow n
books,...
Idon’thav ea
Librarycard
Iusea
Librarythat...
Libraryhours
arenot...
Idon'tknow
w hatthe...
TheLibraryis
toofarfrom...
The
collections...
Idon'tknow
thehoursth...
Idon'tfeel
comfortable...
Idon'thav e
any...
Idon'tknow
w herethe...
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Ibuymyownbooks,magazines,etc .
24.74%
94
Idon’thaveaLibraryc ard
19.47%
74
IuseaLibrarythatisnotpartoftheContraCostaCountyLibrarysystem
9.74%
37
Libraryhoursarenotc onvenient
9.47%
36
Idon'tknowwhattheLibraryhastoofferme
9.21%
35
TheLibraryistoofarfrommyhome
8.42%
32
Thecollectionsdon'tinc ludematerialsIwantorlike
6.05%
23
4.21%
16
Idon'tknowthehoursthattheLibraryisopen
14/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Idon'tfeelcomfortableorwelc omedintheLibrary
2.89%
11
Idon'thaveanytransportation
2.89%
11
Idon'tknowwheretheLibraryisloc ated
2.89%
11
Total
380
15/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q12WhichContraCostaCountyLibrarydo
youusemostoften?
Answ ered:3,964 Skipped:658
Antioch
BayPoint
Brentw ood
Clayton
Concord
Crockett
Danv ille
Dougherty
Station
ElCerrito
ElSobrante
Hercules
Juv enileHall
Kensington
Lafayette
Martinez
Moraga
Oakley
Orinda
16/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Pinole
Pittsburg
PleasantHill
Prew ett
Rodeo
SanPablo
SanRamon
WalnutCreek
YgnacioValley
None
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Antioch
4.77%
189
BayPoint
0.25%
10
Brentwood
3.76%
149
Clayton
4.01%
159
Concord
7.64%
303
Crockett
0.50%
20
Danville
7.11%
282
DoughertyStation
2.07%
82
ElCerrito
5.17%
205
ElSobrante
1.79%
71
Hercules
4.41%
175
JuvenileHall
0.10%
4
Kensington
2.22%
88
Lafayette
6.41%
254
17/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Martinez
3.43%
136
Moraga
3.05%
121
Oakley
1.72%
68
Orinda
3.83%
152
Pinole
1.79%
71
Pittsburg
1.77%
70
PleasantHill
10.77%
427
Prewett
0.73%
29
Rodeo
0.55%
22
SanPablo
3.94%
156
SanRamon
5.42%
215
WalnutCreek
7.32%
290
YgnacioValley
5.07%
201
None
0.38%
15
Total
3,964
18/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q13Howwouldyouratethevalueofthe
followingmaterialsinContraCostaCounty
Library:
Answ ered:3,964 Skipped:658
Children's
Books
TeenBooks
AdultBooks
BooksonCD
Dow nloadable
eBooks/...
MusicCDs
DVDs
Magazines/
New spapers
Research
Databases/...
Gov ernment
Information
0
0.5
1
1.5
Donotuse
2
Low
2.5
3
Medium
3.5
High
4
4.5
Total
5
Av erageRating
Children'sBooks
52.70%
1,991
2.81%
106
11.75%
444
32.74%
1,237
3,778
1.25
TeenBooks
61.34%
2,242
4.21%
154
13.35%
488
21.09%
771
3,655
0.94
AdultBooks
10.04%
372
4.56%
169
28.73%
1,064
56.67%
2,099
3,704
2.32
BooksonCD
52.17%
1,865
8.53%
305
19.55%
699
19.75%
706
3,575
1.07
DownloadableeBooks/eAudiobooks
59.65%
2,138
9.88%
354
14.62%
524
15.85%
568
3,584
0.87
MusicCDs
55.68%
2,008
12.62%
455
18.52%
668
13.17%
475
3,606
0.89
DVDs
32.84%
12.77%
28.11%
26.28%
19/28
DVDs
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
32.84%
1,201
12.77%
467
28.11%
1,028
26.28%
961
3,657
1.48
Magazines/Newspapers
45.40%
1,603
11.27%
398
22.26%
786
21.07%
744
3,531
1.19
ResearchDatabases/Materials
50.28%
1,814
9.23%
333
18.76%
677
21.73%
784
3,608
1.12
GovernmentInformation
64.41%
2,266
9.27%
326
14.38%
506
11.94%
420
3,518
0.74
20/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q14Howwouldyouratethevalueofthe
followingservicesorprograms:
Answ ered:3,964 Skipped:658
Reading
areas/seating
Workstations
w ithpow er...
Public
computers
Meetingrooms
Teenprograms
Adultprograms
Volunteer
programs
Liv eChat
serv iceon...
Discov er&Go
museumpasses
Onlinecatalog
Booksbymail
Children’s
programs
Freeonline
holds
0
0.5
1
1.5
2
Donotuse
2.5
Low
3
Medium
3.5
4
High
4.5
Total
5
Av erageRating
Readingareas/seating
21.78%
797
9.73%
356
28.03%
1,026
40.46%
1,481
3,660
1.87
Workstationswithpoweroutlets
57.08%
2,047
6.92%
248
13.11%
470
22.89%
821
3,586
1.02
Public computers
35.84%
1,330
6.58%
244
20.18%
749
37.40%
1,388
3,711
1.59
Meetingrooms
65.94%
4.71%
12.56%
16.80%
21/28
Meetingrooms
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
65.94%
2,410
4.71%
172
12.56%
459
16.80%
614
3,655
0.80
Teenprograms
73.03%
2,627
4.70%
169
9.01%
324
13.26%
477
3,597
0.62
Adultprograms
56.40%
2,124
4.41%
166
16.78%
632
22.41%
844
3,766
1.05
Volunteerprograms
61.77%
2,230
4.49%
162
12.13%
438
21.61%
780
3,610
0.94
LiveChatserviceonLibraryandCountywebsites
78.46%
2,842
4.20%
152
7.26%
263
10.08%
365
3,622
0.49
Discover&Gomuseumpasses
59.42%
2,164
3.93%
143
12.05%
439
24.60%
896
3,642
1.02
Onlinecatalog
20.77%
763
3.81%
140
17.17%
631
58.25%
2,140
3,674
2.13
Booksbymail
82.79%
3,030
3.06%
112
5.52%
202
8.63%
316
3,660
0.40
Children’sprograms
61.64%
2,266
2.99%
110
10.31%
379
25.05%
921
3,676
0.99
Freeonlineholds
18.81%
696
2.16%
80
8.40%
311
70.63%
2,614
3,701
2.31
22/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q15HowdoyouratetheLibraryinthe
followingareas?
Answ ered:3,964 Skipped:658
Easein
checkingout...
Conv enienceto
myhome
Comfort/Cleanli
nessof...
Easein
finding...
Av ailability
ofmaterials
Hoursof
operation
Technological
adv ances
Promoting
Literacy
0
0.5
1
1.5
Noopinion
Poor
2
2.5
Fair
3
Good
3.5
4
Excellent
4.5
Total
5
Av erageRating
Easeincheckingoutmaterials
3.70%
141
0.87%
33
4.60%
175
29.57%
1,126
61.27%
2,333
3,808
3.44
Conveniencetomyhome
2.86%
109
1.05%
40
7.06%
269
29.80%
1,135
59.23%
2,256
3,809
3.41
Comfort/Cleanlinessoffac ilities
2.51%
96
2.33%
89
11.19%
428
37.60%
1,438
46.37%
1,773
3,824
3.23
Easeinfindingmaterials
3.95%
150
1.92%
73
10.39%
395
43.92%
1,669
39.82%
1,513
3,800
3.14
Availabilityofmaterials
6.18%
239
3.60%
139
16.87%
652
46.05%
1,780
27.30%
1,055
3,865
2.85
Hoursofoperation
2.42%
93
9.87%
379
23.74%
912
38.19%
1,467
25.77%
990
3,841
2.75
Technologicaladvanc es
24.26%
907
4.60%
172
13.59%
508
34.02%
1,272
23.54%
880
3,739
2.28
PromotingLiteracy
34.89%
1,307
1.68%
63
7.15%
268
26.16%
980
30.11%
1,128
3,746
2.15
23/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q16Howdoyourateyouroverall
customerserviceexperiencefromthe
ContraCostaCountyLibrary(bothin
personandonline)?
Answ ered:3,964 Skipped:658
Excellent
Good
Neutral
Poor
VeryPoor
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Excellent
62.06%
2,460
Good
32.21%
1,277
Neutral
4.39%
174
Poor
0.96%
38
VeryPoor
0.38%
15
Total
3,964
24/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q17Whichofthefollowingdoyouthink
theLibraryshouldfocusonasapriority?
(selectyourtopthreepriorities)
Answ ered:4,035 Skipped:587
25/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Expandingthe
physical...
Increasing
Libraryopen...
Expandingthe
digital...
Improv ing
Library...
Library
programs(e....
Dev elopnew
library...
Staying
currentw ith...
Prov idinga
spacetostu...
Prov iding
accesstobo...
Online
serv iceson...
Promoting
literacy
Reaching
underserv ed...
Training
sessions(fo...
Jobsearching
skillsand...
Homew ork
support
Improv ing
customer...
One-to-one
research...
Social
netw orking...
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
Expandingthephysic alc ollec tion(e.g.printedbooks,DVDsandCDs)
26/28
43.77%
1,766
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
IncreasingLibraryopenhours
42.75%
1,725
Expandingthedigitalc ollec tion(e.g.eBooksandeAudioBooks)
27.56%
1,112
ImprovingLibraryfac ilities
16.65%
672
Libraryprograms(e.g.Children’sStoryTimes,AuthorTalks)
14.60%
589
Developnewlibraryservic es(e.g.Disc over&Go).
13.21%
533
Stayingcurrentwithnewandemergingtec hnologies
12.91%
521
Providingaspacetostudy,meet,workorread
12.79%
516
Providingaccesstobooksandresourc esnotavailableatourlibrary(e.g.LINK+)
12.61%
509
OnlineservicesontheLibrarywebsitec c c lib.org
10.68%
431
Promotingliteracy
10.61%
428
ReachingunderservedareasofContraCostaCounty
9.37%
378
Trainingsessions(forhelpusingeBooksanddatabases,etc …)
9.32%
376
Jobsearchingskillsandresourc es
8.77%
354
Homeworksupport
8.45%
341
Improvingcustomerservic e
3.79%
153
One-to-oneresearchsupport
2.30%
93
Socialnetworking(e.g.theLibraryonFac ebook,Twitteretc )
1.98%
80
TotalRespondents:4,035
27/28
Helpusplanalibrarythatmeetsyourneedstodayandtomorrow!
Q18Whatisthebestwaytotellyouabout
Libraryprogramsandevents?(selecttwo)
Answ ered:4,072 Skipped:550
In‐Library
printmateri...
Library
e‐new sletter...
Library
Facebook
Libraryw ebsite
Non‐Library
sources...
Textmessages
senttomobi...
0%
10%
20%
30%
40%
Answ erChoices
50%
60%
70%
80%
90% 100%
Responses
In‐Libraryprintmaterials(posters,fliers,bookmarks)
34.38%
1,400
Librarye‐newsletteroremail
58.74%
2,392
LibraryFacebook
10.24%
417
Librarywebsite
46.02%
1,874
Non‐Librarysources(newspapers,radio,blogs,etc .)
10.22%
416
Textmessagessenttomobiledevic e
5.70%
232
TotalRespondents:4,072
28/28