FAQ’S
GENERAL INFORMATION
WHAT IS THIS SITE FOR?
Mother’s Day: Honor Women Who CURE is an innovative program that gives you the opportunity to raise much
needed funds for epilepsy research or honor a woman special in your life. Now you can invite all your friends and
family to join you supporting CURE, honoring your mom by starting a campaign in her honor, making a donation
toward research and sending a greeting card to those you love! We appreciate your help and support towards our
mission to CURE epilepsy, transforming and saving millions of lives.
Showing your support is easy, you can participate in any of 3 ways:
START A CAMPAIGN create your own campaign to raise funds for epilepsy research or honoring someone special
in your life!
Donate & Send A Gift Today!
Search For A Campaign - search for and visit a friend's page to help them in their efforts to support CURE
Epilepsy!
HOW DO I KNOW THAT CURE IS A GOOD CHARITY TO DONATE TO?
You can be sure that your gifts are going to much needed epilepsy research. Citizens United for Research in
Epilepsy (CURE) is a non-profit organization founded by mothers of children with epilepsy who joined forces to
spearhead the search for a CURE. Since its inception, CURE has been at the forefront of epilepsy research, raising
more than $30 million to fund research and other initiatives that will lead the way to a cure for epilepsy. CURE
invest more than 88% of funds in its mission – among the highest percentage for charities nationwide.
HOW DO I GET STARTED?
Getting involved is easy and fun! Start by clicking one of the three buttons to the right:
"START A CAMPAIGN", "DONATE & SEND A GIFT TODAY", or "SEARCH FOR A CAMPAIGN".
HOW DO I CREATE A CAMPAIGN?
Please choose the "START A CAMPAIGN" button to the right. Fill out a short form and your page is created! Make
sure you update your information, images and add your own status and story to make your campaign more
personal. Share this campaign via your personal link on your page or through social tools with friends and family to
raise awareness and much needed funding for CURE Epilepsy.
If you are not able to find the information you are looking for on this page, please contact us:
CURE | 430 West Erie St, Suite 210 | Chicago, IL 60654
(T) 312.255.1801 | (E) [email protected]
WHO CAN HELP ME WITH MY CAMPAIGN?
The Mother’s Day team at CURE is here to help you anytime and can be reached with the information listed below.
In addition to these FAQ’s, the team has prepared Fundraising Tips you can review and they are located under
“Campaign Support”. Also, look out for their emails along the way with additional tips!
HOW DO I SHARE MY CAMPAIGN?
You can share and promote your page a few different ways. On every page there is a Facebook, Twitter and Email
icon on the upper right side of the page. Click any one of those and share on your social networks or to your email
contacts. We provide content, but don't be afraid to customize it and make everyone know how important CURE is
to you!
HOW DO I CHANGE MY CAMPAIGN?
You can change your campaign by clicking on the "Edit Campaign" link listed in the services box when you're logged
into your account. Once you are in edit mode, you can change the name of your campaign, update your status or
story, change your image and add or upload videos. Click on submit and your changes will be reflected on your
campaign page!
WHO CAN PARTICIPATE?
YOU! Our campaign isn’t just for those who want to honor their mom or a woman special in their life, but also for
those who want to make a difference by raising funds for epilepsy!
HOW CAN I PAY FOR MY DONATION?
We accept Visa, Mastercard, Discover and American Express credit cards. Checks can be sent to our address:
CURE
430 West Erie St., Suite 210
Chicago, IL 60654
ATTN: Mother’s Day
I’D JUST LIKE TO TALK TO SOMEONE OVER THE PHONE
We get it. Sometimes it’s just better to talk. That’s why we have a staff waiting to help at:
[email protected] or 312.255.1801
If you are not able to find the information you are looking for on this page, please contact us:
CURE | 430 West Erie St, Suite 210 | Chicago, IL 60654
(T) 312.255.1801 | (E) [email protected]
GREETING CARDS
HOW DOES THE GREETING CARD FEATURE WORK?
After you contribute to CURE, you will be provided a link that will allow you to customize a Greeting Card to send
to friends and family. We give you design options as well as sending options to make sure you get the loving
message to your lucky recipient!
I’D LIKE HELP MAKING, CHANGING OR CANCELING A GREETING CARD.
Please call us at 312.255.1801 or email us at [email protected]
I’D LIKE TO GIFT THE SAME ITEM TO SEVERAL DIFFERENT RECIPIENTS IN ONE ORDER.
Great! After you make your donation, you will receive a link to create your Greeting Card. You’ll see card style
options and follow the instruction. When you are asked a delivery option in Step 2, click on the “Print Yourself”
button. In Step 3, you can personalize the card so that everyone receives the same message, or you can leave it
blank so you can add later. As always, if you are having issues or just aren’t quite sure, please call us at
312.255.1801.
I’D LIKE TO PRINT MULTIPLE CARDS OF MY OWN.
We can do that! Make sure to select “Print Yourself” under Step 2 “Choose delivery method” and follow the
directions and recommendations.
CAN I SEND PERSONALIZED PAPER OR ECARDS?
Our paper cards are printed with a standard message that includes the gifts purchased. You may personalize your
card with a brief message. Our eCards, however, can be personalized with any text you wish to add.
HOW WILL MY PAPER GREETING CARD BE SHIPPED?
Paper gift cards will be delivered within 5-10 business days from the date of your online order. Paper gift cards are
sent out using United States Postal Service first class mail.
WHAT IS THE DEADLINE FOR PAPER OR MAILED GREETING CARD ORDERS FOR MAY 10 TH DELIVERY?
The deadline for placing an order for a paper Greeting Card for Mother’s Day deliver this year is midnight, May 3,
2015. For orders after May 3, 2015 please select an eCard or print yourself card options.
If you are not able to find the information you are looking for on this page, please contact us:
CURE | 430 West Erie St, Suite 210 | Chicago, IL 60654
(T) 312.255.1801 | (E) [email protected]
CAN I SEND PERSONALIZED PAPER OR ECARDS?
Our paper cards are printed with a standard message that includes the gifts purchased. You may personalize your
card with a brief message. Our eCards, however, can be personalized with any text you wish to add.
I’D LIKE TO CANCEL A CARD OR GET A REFUND.
Please call 312.255.1801 to cancel an order or to obtain a refund. For more information, email
[email protected]
HELP
I AM TRYING TO USE MY PASSWORD BUT CAN’T ACCESS MY ACCOUNT.
With our new website, you’ll need to create a new account during checkout. If you’re having issues, please call us
at 312.255.1801.
CAN I SEND PERSONALIZED PAPER OR ECARDS?
Our paper cards are printed with a standard message that includes the gifts purchased. You may personalize your
card with a brief message. Our eCards, however, can be personalized with any text you wish to add.
I’D LIKE TO NAVIGATE THROUGH THE MOBILE SITE.
No problem! On your mobile device, click on the button in the upper-right-hand corner of the screen and choose
where you want to go.
If you are not able to find the information you are looking for on this page, please contact us:
CURE | 430 West Erie St, Suite 210 | Chicago, IL 60654
(T) 312.255.1801 | (E) [email protected]