CUSTOMER SUCCESS STORY | NOVEMBER 2014
Tech Mahindra Reduces
Software Development
Cycle Times by 30 percent
with CA Application
Delivery Solution
CLIENT PROFILE
Industry: IT services
Company: Tech Mahindra
Employees: 92,000
Revenue: $3.2 billion
BUSINESS
Tech Mahindra builds
critical applications for
around 650 enterprise
companies around the
world. Its IT services also
include outsourcing, product
development, telecom
services, and consulting.
CHALLENGE
LoremMahindra
Tech
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needs
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amet,
consectetur
develop
andadipiscing
deliver elit.
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applications
quickly,
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imperdiet augueand
cost-effectively
at to a
consequat
high
standard.
condimentum.
It needed a
Aliquam
new
solution
erat to
volutpat.
underpin its
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transition
to a DevOps
metus.
Maecenasto
approach
lobortis,
software
dui a
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development.
SOLUTION
Lorem
CA
Service
ipsum
Virtualization
dolor sit amet,
consectetur
provides
Tech
adipiscing
Mahindraelit.
In id aenim
with
test diam.
environment
Mauris
imperdiet
that
mimics
augue
the real
at world.
consequat condimentum.
Aliquam erat volutpat.
Donec a ligula metus.
Maecenas lobortis, dui a
varius laoreet.
BENEFIT
LoremMahindra
Tech
ipsum dolor
has sit amet,
consectetur adipiscing
dramatically
improved elit.
In id enim diam.
application
quality,
Mauris
while
imperdietthe
reducing
augue
costatof
consequat condimentum.
application
development
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and
cycleerat
times
volutpat.
by
Donec
30
percent.
a ligula
Client
metus.
Maecenas lobortis,
applications
perform
duiasa
varius laoreet.
required
from day one.
2 | CUSTOMER SUCCESS STORY: TECH MAHINDRA | NOVEMBER 2014
Business
Developing mission critical applications
for global businesses
ca.com
IT services provider Tech Mahindra builds mission critical applications for around 650
enterprise companies. As Ashish Julka, Vice President of Sales at Tech Mahindra,
reveals, “We build a wide range of applications for large enterprises across the globe
– from billing, provisioning, and order management, to business intelligence and
enterprise resource planning.”
Tech Mahindra’s capabilities also include application outsourcing, infrastructure
outsourcing, product development and management, telecommunication services,
consulting, and business process outsourcing. With operations in more than
50 countries, the company’s 92,000 staff members serve clients from all industry
sectors.
Challenge
A more efficient approach to
application delivery
“The way we build
software and the
speed at which we
build it has a direct
impact on our
clients.”
Ashish Julka
Vice President Sales, Tech Mahindra
Tech Mahindra’s approach to application delivery is as critical to its clients as
the applications themselves. It helps clients address today’s key application
development challenges: time-to-market, costs, and quality. As Ashish confirms,
“The way we build software, the speed at which we build it, and the quality that we
deliver has a direct impact on our clients and their business.”
To continue to deliver on its speed, quality, and cost promises, Tech Mahindra is
rapidly expanding its approach to application delivery, moving towards a DevOps
model. The DevOps approach promises to deliver greater time-to-market, cost
reduction, and application quality benefits by emphasizing collaboration between
software developers and IT operations. “Our previous approach meant our
development, testing, and release teams were working in silos, making planning
and co-ordination more time-consuming,” adds Ashish.
Tech Mahindra needed a comprehensive, proven DevOps solution that would
underpin its new approach to software development and help reduce infrastructure
costs and the number of faults in the live production environment.
“The solution needed to be easy to implement and to adapt for future needs while
also providing a quantifiable return on investment,” comments Ashish.
3 | CUSTOMER SUCCESS STORY: TECH MAHINDRA | NOVEMBER 2014
Solution
Centralized visibility and automated
processes
ca.com
Tech Mahindra implemented CA Service Virtualization during the summer of 2014.
“It was easy to adapt to the CA Technologies solution,” reveals Ashish.
Ashish comments, “Our long-standing relationship with CA Technologies meant we
were confident of easy access to technical support and a center of excellence that
could provide innovative solutions to address our requirements. We also knew
CA Technologies would provide competitive pricing and strong innovation.”
Tech Mahindra’s development, test, and operations teams use CA Service
Virtualization for virtualizing Web Services, databases, messaging services, and
mainframes.
“Our clients need to be confident that we will deliver applications that can cater to
thousands or millions of their customers on day one,” explains Ashish. “To ensure the
performance of that application, we must test it in an environment that mimics the
behaviour, data, and performance of the live system. CA Service Virtualization allows
us to test in environments that are otherwise not available in the real world.”
Tech Mahindra and CA Technologies are also working on a number of joint solutions
that will improve managed services and performance testing. For example, Tech
Mahindra has launched a modular Enterprise Managed Network Service (mEMS)
platform – a cloud-based framework that enables network managers to grow and
adapt their infrastructure without compromising performance.
Benefit
Enhancing services while lowering costs
“CA Service
Virtualization helps
us deliver
applications that
perform on day one.”
Ashish Julka
Vice President Sales, Tech Mahindra
CA Service Virtualization enables Tech Mahindra to accelerate application delivery,
improve application quality, and reduce costs. As Julka confirms, “Whether it’s a
telecom customer who wants to provision millions of smartphones on day one of the
launch, an aviation company making sure that a test flight is successful, or a retail
company doing a new product launch, CA Service Virtualization helps us deliver
applications that perform on day one.”
By underpinning its DevOps approach to application delivery with CA Service
Virtualization, Tech Mahindra has been able to:
• Reduce software development cycle times by 30 percent
• Improve service delivery cycle times by 22 percent
• Decrease errors discovered in production by 35 percent.
Ashish concludes, “The CA Technologies solutions have helped us improve the quality
and efficiency of the services we deliver to our clients and enabled us to position
ourselves as a DevOps champion within our customer community.
4 | CUSTOMER SUCCESS STORY: TECH MAHINDRA | NOVEMBER 2014
Connect with CA Technologies at ca.com
CA Technologies helps customers succeed in a future where every business
– from apparel to energy – is being rewritten by software. With CA software
at the center of their IT strategy, organizations can leverage the technology
that changes the way we live – from the data center to the mobile device. Our
software and solutions help our customers thrive in the new application economy
by delivering the means to deploy monitor and secure their applications and
infrastructure. To learn more about our customer success programs, visit ca.com/
customer-success. For more information about CA Technologies go to ca.com.
© CA 2014. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your
informational purposes only, and does not form any type of warranty. The Customer success story is based on the actual experiences of the user but product descriptions may not
reflect uses in all environments so actual results may vary.