Civils Engineering, Field Services
and Governance & Compliance Contact List
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
Virgin Media Street Works Contact List
Senior Contact
Nigel Myers
Statutory & Standards Manager
Graffiti legislation UK
Anti-Graffiti Partnership Agreements
Construction
(Design
&
Management)
Legislation & issues
Street
works
standards
and
operational escalations
Mark Ostheimer
Se n ior St a t u t or y & Re gu la t or y
Lead Support
Street & road works policy issues in
England, Northern Ireland, Scotland
and Wales
Virgin Media Address
Phone / Fax
Statutory, Regulatory & Standards
Unit 4
Shawfield Road
Carlton Industrial Estate
Barnsley
S713HS
Unit 3
Chelsea Trading Centre
Heron Road
Sowton
Exeter
Devon EX2 7LL
Email
07985 806568
[email protected]
07776 170689
[email protected]
TBC
TBC
0870 888 3113
Option 1
[email protected]
Claims
TBC
Tr a n sa ct ion a l
Operations Manager
Se r vice s
Cla im s
Re cor din g
&
Investigation Damages
Damage to our network; duct cutouts / requests for temporary move
of our apparatus to facilitate a third
party s repair.
Escalations - Alistair Scott
Date of Issue: February 2014
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
Cla im s
Re cor din g
&
Investigation
Th ir d Pa r t y
Claims
(Utility damages and personal injury
claims against the company)
Escalations Claire Strickland
Claims Litigation
Escalations - Alistair Scott
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
[email protected]
0870 888 3113
Option 2 Personal Injury
Option 3 Utility Damage
0870 888 3113
Option 4
[email protected]
[email protected]
Diversionary Works
Diversionary Works
Escalations - Christopher Doran
1 Dove Wynd
Strathclyde Business Park
Bellshill
ML4 3AL
0800 408 0088
Option 1
[email protected]
[email protected]
01698 565841
New Build Coordination
Senior New Build Coordinator
Escalations - John Anderson
1 Dove Wynd
Strathclyde Business Park
Bellshill
ML4 3AL
Date of Issue: February 2014
0800 408 0088
Option 2
01698 565842
[email protected]
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
Invoices
Invoices*
* All invoices (Section 74s, Defect
Inspections, Sample Inspections,
Graffiti Invoices, Section 81 Make
Safes, Core Samples) should be
sent
directly
to
our
finance
department
Finance Shared Service Centre
Communications House
Units 1-12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0845 149 0845 (option 1)
[email protected]
Please note that any invoices
that are sent to alternative
addresses will be delayed in
receiving payment; therefore
please ensure that all of your
records are updated
accordingly.
Invoicing Queries & Reminders*
P2P Customer Relations
Invoicing queries
Finance Shared Service Centre
Communications House
Units 1-12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0845 149 0845 (opt 1, opt 1)
Noticing & Permits (UK)
Operational Support Manager
Vikki Allen
Date of Issue: February 2014
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
[email protected]
Field Services
07890 534508
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
Noticing & Permit Applications
Escalations Julie McHale
Noticing Team Manager
S72 Defects
Escalations Amanda Beech
D e fe ct s a n d I n voicin g Te a m
Manager
Sa m ple I n spe ct ion , Se ct ion 7 4
and FPN queries
Escalations Julie McHale
Noticing Team Manager
Street Works Invoices
- Liability queries
Defects
Sample Inspections
Section 74 charges
Escalations Amanda Beech
Defects
and
Invoicing
Team
Manager
Date of Issue: February 2014
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0870 888 3117
07890 532498
[email protected]
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0870 888 3117
Option 3
[email protected]
0800 064 3772 ext 3203
[email protected]
0870 888 3117
[email protected]
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
[email protected]
07890 532498
[email protected]
0870 888 3117
Option 3
[email protected]
0800 064 3772 ext 3203
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
Civils Engineering, Field Services
and Governance & Compliance Contact List
EToN System Issues
Section 58 notices
Escalations Julie McHale
Noticing Team Manager
Field Services
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0870 888 3117
[email protected]
07890 532498
[email protected]
Plant Enquiries
Plant Enquiries
Stopping Up Orders
Street Works Licence Applications
(Northern Ireland Only)
Escalations Lisa Wilby
Plant Enquiries Team Manager
National Plant Enquiries
Units 12 Mayfair Business Park
Broad Lane
Bradford
BD4 8PW
0870 888 3116
Option 2
[email protected]
[email protected]
S81 Maintenance of Apparatus (Including Exposed Residential Installation Cables)
Section 81/140/41s
Graffiti etc
Escalations - Mike Nash
Eagle 3
Coventry Road
Sheldon
Birmingham
West Midlands
B26 3RZ
0870 888 3116
[email protected]
0800 519 6913 Ext 2452
Anti Graffiti Initiatives
Anti
Gr a ffit i
Agreements
Nigel Myers
Andrew Fripp
Pa r t n e r sh ip
Date of Issue: February 2014
Unit 4 Shawfield Rd
Carlton Ind Est
Barnsley
S Yorks
S71 3HS
07895 806568
07879 667357
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
Civils Governance & Compliance
Region
Northern Ireland
John Robertson
Scotland
John Robertson
North East England
John Robertson
N or t h W e st En gla nd a nd N or t h
Yorkshire
Paul Hobbs
Date of Issue: February 2014
Franchise Area
Contact Details
07985 807248
[email protected]
Belfast
Bearsden & Milngavie
Cumbernauld & Monklands
Dumbarton
Dundee
Edinburgh
Falkirk & Livingston
Glenrothes & Kirkcaldy
Greater Glasgow
Inverclyde
Lothian
Motherwell
NW Glasgow & Clydebank
Paisley & Renfrew
Perth
Darlington
S County Durham & N Yorks
Teesside (Redcar & Cleveland)
Teesside (Hartlepool & Stockton-on-Tees)
Blackpool
Bolton
Bury & Rochdale
Central Lancashire
East Lancashire
Knowsley
Liverpool
Macclesfield & Wilmslow
Manchester North
Manchester South
North Cheshire
St Helens
Sefton
Wigan
Tyneside
Wearside
Wirral
Oldham & Tameside
Southport
Stockport
Barnsley
Bradford
Doncaster
Halifax & Brighouse
Harrogate
Huddersfield & Dewsbury
Leeds
Rotherham
Sheffield
Wakefield
York
07985 807248
[email protected]
07985 807248
[email protected]
07985 806528
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
North Midland & South Yorks
Mark Bettaney
South Midlands & East Anglia
Anthony McGrath
Date of Issue: February 2014
Bassetlaw
Chesterfield
Derby
Burton Upon Trent
Grantham
Grimsby & Cleethorpes
Hinckley
Leicester
Lincoln
Lincs & Humberside
Loughborough
Mansfield
Melton Mowbray
Northampton
Black Country
Daventry
Lichfield
Nuneaton
NE Northants
Birmingham & Solihull
Coventry
Rugby
Tamworth
Stratford & Warwick
Stafford
Telford
Worcester & Redditch
Newark
Nottingham
Ravenshead
Stoke-on-Trent
Vale of Belvoir
Aylesbury & Chiltern
Brighton
Broxbourne & East Herts
Cambridge
Central Herts
Eastbourne & Hastings
Great Yarmouth & Lowestoft
Harlow & Bishops Stortford
Hillingdon
Hounslow
Crawley, Horley & Gatwick
Ipswich & Colchester
Luton & South Beds
Milton Keynes
North Bedfordshire
North Thames Estuary
Norwich
Peterborough
Southern East Anglia
South East Kent
South Herts & Watford
South Thames Estuary
West Herts
West Kent
Wisbech & March
Windsor
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
07973 246511
[email protected]
07787 152753
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
London
Richard Hooper (Acting)
South West
Barry Taylor
Date of Issue: February 2014
Barking & Dagenham
Barnet
Bexley & Bexleyheath
Brent
Bromley
Camden
City of London
City of Westminster
Croydon
Dartford
Ealing
Enfield
Epping & Loughton
Greenwich
Hackney
Hammersmith & Fulham
Haringey
Harrow
Havering
Islington
Kensington & Chelsea
Kingston
Lambeth
Lewisham
Merton
Newham
Redbridge
Richmond
Southwark
Sutton
Thamesmead
Tower Hamlets
Waltham Forest
Wandsworth
Andover
Avon
Bournemouth
Cheltenham & Gloucester
North & North East Surrey
Salisbury
Solent
Southampton & Eastleigh
South Devon
Thames Valley
Swindon
Taunton & Bridgewater
Totton & Hythe
Winchester
Cardiff & Penarth
Chichester & Bognor
Glamorgan & Gwent
Guildford (Surrey & Hants)
Newport
Oxford
West Glamorgan
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
07985 806689
[email protected]
07855 804098
[email protected]
Owner: Statutory & Standards Manager
Civils Engineering, Field Services
and Governance & Compliance Contact List
Civils Engineering, Field Services &
Governance & Compliance
Contacts doc
February 2014 ISSUE: 13
EMERGENCY OUT OF HOURS
Local Authority contact for
Emergency Repairs after 5pm
0800 694 1122
Monday Friday or weekend
Date of Issue: February 2014
Owner: Statutory & Standards Manager