2011/2012
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP) Program
Fellow Chartered Insurance Professional (FCIP) Program
CERTIFICATE PROGRAMS
General Insurance Essentials (GIE) Program
Rehabilitation Benefits Administration Program
INSURANCE LICENSING & CE CREDITS
Brokers & Agents
Independent Adjusters
Life Licensing (LLQP/Accident & Sickness)
Continuing Education Credits
PROFESSIONAL DEVELOPMENT
Business/Management
Interpersonal/Communication
Insurance/Technical
The Insurance Institute of Canada
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
www.insuranceinstitute.ca
[email protected]
The Insurance
Institute of Canada
Annual Report
The Insurance Institute
of Canada
Annual Report
2011–2012
L’Institut d’assurance
du Canada
Rapport annuel
2011–2012
Organization and Aims
Insurance Institutes are the educational
bodies for the property and casualty
business.
The Institute sets the syllabus of studies,
produces the appropriate Canadian texts,
conducts distance-learning courses,
holds national examinations, and elects
graduates.
The first Institute was started in Toronto
in 1899. Others followed in Montreal,
Winnipeg, and Vancouver. Local Institutes The Institute sponsors a competition for
original essays, works of research, papers,
are now established in all provinces.
or articles on subjects related to property
In 1952, all Institutes joined in association and casualty insurance.
with The Insurance Institute of Canada to
establish a uniform standard of insurance Local Institutes provide local facilities
education and examinations.
to students; arrange classroom
instruction and study groups;
supervise arrangements for holding
the examinations; maintain libraries of
insurance textbooks available on loan to
members; support graduates’ societies
and public speaking clubs; promote
seminars, workshops, and research
projects to further efficiency and
progress in general insurance.
Article V
Rights, Duties and Responsibilities
of Membership
Institute graduates shall not violate any
law or regulation duly enacted by any
governmental body whose authority has
Fellow Chartered Insurance Professionals, been established by law, and no Institute
Chartered Insurance Professionals, Honorary graduates shall knowingly lend themselves,
Chartered Insurance Professionals, Fellows their names or their services to any
and Associates (hereinafter referred to
unlawful act of their employer or client.
as Institute graduates) shall be bound
by the terms and conditions of the
Institute graduates shall not willfully
following Code of Ethics and attendant
misrepresent or conceal material fact in
Disciplinary Procedures. Additionally, any
insurance and risk management business
other Member shall not be eligible for
dealings in violation of any duty or
election as a Fellow Chartered Insurance
obligation.
Professional or Chartered Insurance
Professional should they be found to be in Institute graduates shall not sign or
breach of the following Code of Ethics.
associate themselves with any letter,
report, statement or representation,
Code of Ethics:
which they know is false or misleading,
or which is prepared in a manner which
Institute graduates shall, in exercising
might tend to be misleading or to
their professional responsibilities, and
misrepresent the actual situation.
in all professional matters, subordinate
personal interests to those of the public, Institute graduates shall treat as
the client or employer or the Institute
confidential any information, documents,
and profession as the case may be.
or papers relating to the business affairs
of their employer or client and shall not
disclose or produce such information,
documents or papers, without the
consent of the employer or client
concerned, except as required to do so
by law.
Institute graduates shall use due
diligence to ascertain the needs of their
client or principal and shall not undertake
any assignment if it is apparent that
it cannot be performed by them in a
proper and professional manner.
Institute graduates shall not fail to
use their full knowledge and ability to
perform their duties to their client or
principal.
In all dealings graduates shall conduct
themselves with dignity and shall avoid
conduct which would discredit the
profession of insurance or the Institute.
Contents
Subscribing National Companies 2012
6
Board of Governors 2011 - 2012
8
Board of Governors 2012 - 2013
9
Photograph, Board of Governors - Annual General Meeting - October 2012
10
Chair's Address to the 58th Annual General Meeting - October 2012
11
Reports
Academic Division
14
National Prizewinners 2011 - 2012
21
Registration Statistics (CIP Program)
23
Professionals' Council Reports
25
Treasurer's Report
36
Auditor's Report
37
Financial Statements
38
Regional Reports
Western Regional Report
54
Ontario Regional Report
56
Quebec Regional Report
58
Atlantic Regional Report
60
Minutes of the 59th Annual General Meeting of The Insurance Institute of Canada
64
Award of Merit Recipients
67
Honorary Chartered Insurance Professionals
69
Past Chairs
70
Adjunct Faculty
Authors and Consultants 2011 - 2012
72
Tutors and Markers 2011 - 2012
72
CIP Instructors 2011 - 2012
73
Graduating Fellows
75
Continuing Education Graduates
76
Graduating Chartered Insurance Professionals
77
Associated Local Institutes and Chapters
83
Peter G. Hohman, MBA, FCIP, ICD.D
President and
Chief Executive Officer
Administrative Offices
18 King Street East, 6th Floor
Toronto, Ontario, M5C 1C4
2011 – 2012 Annual Report
5
Subscribing
National Companies
2012
Promutuel L'Abitibienne, S.M.A.G.
ACE INA Insurance
Alberta Motor Association Insurance
Algoma Mutual Insurance Company
Allstate Insurance Company of Canada
Antigonish Farmers' Mutual Insurance Company
Aon Re Canada
Aon Reed Stenhouse Inc.
Promutuel Appalaches - St-François
Aviva Canada Inc.
Ayr Farmers' Mutual Insurance Company
Bay of Quinte Mutual Insurance Company
Promutuel Bellechasse, S.M.A.G.
Bertie & Clinton Mutual Insurance Company
Boiler Inspection & Insurance Company of Canada
Promutuel Bois-Francs, S.M.A.G.
Brant Mutual Insurance Company
CAA Insurance Company (Ontario)
Canadian Direct Insurance
La Capitale, Compagnie d'Assurance Générale
Cayuga Mutual Fire Insurance Company
Chartis Insurance Company of Canada
Chrysler Insurance Company
Chubb Insurance Company of Canada
CNA, Canadian Operations
Coachman Insurance Company
Commonwealth Insurance Company
Co-operators General Insurance Company/Group
Crawford and Company (Canada) Inc.
The CUMIS Group Limited
Cunningham Lindsey Canada Limited
C.U.R.I.E.
Dale Parizeau Morris MacKenzie
Desjardins Groupe d'assurances générales
Promutuel Deux-Montagnes
6
The Insurance Institute of Canada
The Dominion of Canada General Insurance Co.
Dorchester, S.M.A.G.
Promutuel Drummond, S.M.A.G.
Dufferin Mutual Insurance Company
Ecclesiastical Insurance Office plc
Echelon General Insurance Company
The Economical Insurance Group
ENCON Group Inc.
Erie Mutual Fire Insurance Company
Le Groupe Estrie-Richelieu
Everest Reinsurance Company
Factory Mutual Insurance Company
Federated Insurance Company of Canada
Focus Group Inc.
The Guarantee Company of North America
GCAN Insurance Company
General Reinsurance Corporation
Germania Mutual Insurance Company
Glengarry Mutual Insurance Company
Gore Mutual Insurance Company
Grain Insurance & Guarantee Company
Hannover Reinsurance Company
Hay Mutual Insurance Company
Howick Mutual Insurance Company
Insurance Corporation of British Columbia
Intact Insurance Company
Jevco Insurance Company
Kent & Essex Mutual Insurance Company
Kernaghan Adjusters Limited
The Kings Mutual Insurance Company
L & A Mutual Insurance Company
Lanark Mutual Insurance Company
Legacy General Insurance Company
Promutuel du Littoral
Lloyd's Underwriters
Subscribing
National Companies
2012
Lombard Canada Group/Northbridge Insurance Company
Lotbinière, S.M.A.G.
Lumbermen's Underwriting Alliance
Manitoba Public Insurance Corporation
Markel Ins. Co. of Canada/Northbridge Insurance
Company
Marsh Canada Limited
Mennonite Mutual Fire Insurance Company
Metro General Insurance Corporation Ltd.
Promutuel Montmagny-L'Islet
Motors Insurance Corporation
Munich Reinsurance Company of Canada
The Mutual Fire Ins. Co. of British Columbia
North Blenheim Mutual Insurance Company
North Kent Mutual Fire Insurance Company
North Waterloo Farmers Mutual Ins. Co.
Old Republic Insurance Company of Canada
Ontario School Boards' Insurance Exchange
Optimum General Inc.
Oxford Mutual Insurance Company
PAFCO Insurance Company
PARIS RE
Partner Reinsurance Company of the U.S.
Peace Hills General Insurance Company
Peel Maryborough Mutual Insurance Company
Peel Mutual Insurance Company
P.E.I. Mutual Insurance Company
Pembridge Insurance Company
The Portage La Prairie Mutual Insurance Co.
Promutuel Prairie-Valmont
RBC General Insurance Company
Red River Mutual
Promutuel des Riverains
Promutuel Riviere-du-Loup
Promutuel Rouyn-Noranda-Témiscamingue
RSA Canada Group
Saskatchewan Government Insurance Canada
Saskatchewan Mutual Insurance Company
Scor Canada Reinsurance Company
SGI Canada Insurance Services Ltd.
Sirius America Insurance Company
SSQ, Société d'Assurances Générales
South Easthope Mutual
State Farm Insurance Companies
Swiss Reinsurance Company Ltd.
TD Insurance
The Toa Reinsurance Company of America
Totten Insurance Group
Towers Watson Canada Inc.
Transatlantic Reinsurance Company
Travelers Canada
Trillium Mutual Insurance Company
L'Unique, Compagnie d'Assurance Générale
Promutuel La Vallée, S.M.A.G.
Promutuel Vaudreuil-Soulanges
Verchères, S.M.A.G.
Wabisa Mutual Insurance Company
The Wawanesa Mutual Insurance Company
Western Surety Company
Westminster Mutual Insurance Company
XL Services Canada Ltd.
Yarmouth Mutual Fire Insurance Company
Zurich Canada
2011 – 2012 Annual Report
7
Board of Governors
2011 – 2012
Chair
Karen Barkley, MBA, CIP, CRM
Specialty Risk Underwriters Inc., Ontario
Deputy Chairman
Maurice Tulloch, BA (Econ), MBA, CMA
Aviva Canada Inc., Ontario
Membership-at-Large
Silvy Wright, BA (Hons.), CA
Northbridge Financial Corporation, Ontario
Past Chairman
François Faucher, BAcc, CA
TD Insurance, Québec
Regional Vice Chairs
Western Provinces
Ontario
Québec
Atlantic Provinces
Ted Teterenko, MBA, FCIP
Paul Martin, CIP
Patricia St-Jean, MBA, FPAA, CRM
Mary Lou Loder, FCIP
Manitoba Public Insurance, Southern Alberta
KRG Insurance Group Limited, Ontario
Aviva, Compagnie d’Assurance du Canada, Québec
The Co-operators, Newfoundland
Divisional Vice Chairs
Academic
Professionals’
Lorie Guthrie Phair, BA, CIP, CAIB, CCIB
J.R. (Bob) Tisdale, MBA, FCIP, CRM
LePhair Associates Ltd., Ontario
Pembridge Insurance Company, Ontario
Michele Kelly-Rankin, BA, CIP, CRM
Bill Doig, BSc, FCIP
Kevin Callbeck, BComm, FCIP
Mark Rouleau, FCIP, CRM
Wes Chowen, BA, CIP, CRM
Pierre Chavigny, CIP, CRM
Sylvia Bernat, FCIP, CRM
Wayne Budge, CIP
Barbra Kania, FCIP
Carol Goldsworthy, CIP
Patricia Buckley, FCIP
David Woolley, FCIP, CRM
Patsy Cooper, FCIP, CCIB, CRM
Karen McKay-Harding, CIP
Susanne Paulsen, FCIP, CRM
Randy Bushey, AIIC
Cathy Turcotte, CIP
Brent Hackett, FCIP, CIOP, EGA
Pino DiTullio, CIP, CRM
Jackie Murison, CIP
W. Robert (Bob) Norman, CIP
Tracey Zantingh, CIP
Helen Hyndman, BSc, CIP, CAIB
Johanne Turcot, CIP
François Côté, FPAA, CRM
Colin Warnecke, CIP
Lisa Todd, FCIP, CRM
Intact Insurance Company, Alberta
The Economical Insurance Group, Alberta
The Co-operators, Alberta
Aviva Canada, Alberta
Shaw Sabey & Associates Ltd., British Columbia
Claimspro, British Columbia
Intact Insurance Company, British Columbia
Federated Insurance, Manitoba
Aviva Canada, Manitoba
TD Insurance, New Brunswick
Cunninghamm Lindsey, New Brunswick
Atlantic Insurance Company Limited, Newfoundland
Wedgwood Insurance Limited, Newfoundland
The Kings Mutual Insurance Company, Nova Scotia
Aviva Canada, Nova Scotia
Knox Insurance Brokers Ltd., Ontario
Aviva/Pilot Insurance Company, Ontario
Crawford & Company (Canada) Inc., Ontario
Portage Mutual Insurance company, Ontario
Farmers’ Mutual Insurance Company (Lindsay), Ontario
Meridian Insurance Group, Ontario
ClaimsPro Inc., Ontario
Hyndman & Company Ltd., Prince Edward Island
Zurich Canada, Québec
Groupe Ledor, division Lévisienne-Orléans, Québec
SGI Canada, Saskatchewan
Portage LaPrairie Mutual Insurance, Saskatchewan
Governors:
President and
Chief Executive Officer
8
Peter Hohman, MBA, FCIP, ICD.D
The Insurance Institute of Canada
Board of Governors
2012 – 2013
Chair
Maurice Tulloch, BA (Econ), MBA, CMA
Aviva Canada Inc., Ontario
Deputy Chairman
Silvy Wright, BA (Hons.), CA
Northbridge Financial Corporation, Ontario
Membership-at-Large
T. Neil Morrison, BA (Hons.)
HUB International HKMB / Ontario Limited, Ontario
Past Chairman
Karen Barkley, MBA, CIP, CRM
Specialty Risk Underwriters Inc., Ontario
Regional Vice Chairs
Western Provinces
Ontario
Québec
Atlantic Provinces
Ted Teterenko, MBA, FCIP
Randy Bushey, CIP
François Côté, FPAA, CRM
Mary Lou Loder, FCIP
Manitoba Public Insurance, Manitoba
Ontario
Groupe Ledor, division Lévisienne-Orléans, Québec
The Co-operators, Newfoundland
Divisional Vice Chairs
Academic
Professionals’
Michael Wills, FCIP
J.R. (Bob) Tisdale, MBA, FCIP, CRM
Ironshore Canada Ltd., Ontario
Pembridge Insurance Company, Ontario
William Doig, BSc, FCIP
George Klassen, FCIP, CRM
Kevin Callbeck, BComm, FCIP
Mark Rouleau, FCIP, CRM
Pierre Chavigny, CIP, CRM
Jan Brownridge, BA (Hons), FCIP, CRM
Sylvia Bernat, FCIP, CRM
Wayne Budge, CIP
Barbra Kania, FCIP
Patricia Buckley, FCIP
Everett Porter, CIP
David I. Woolley, FCIP, CRM
Steve McQueen, BBA, CIP
Susanne Paulsen, FCIP, CRM
Moira Murphy, CIP
Donna Ince, CA, CIP
Cathy Turcotte, CIP
Brent Hackett, FCIP, CIOP, EGA
Michelle Snowdon
Elaine Porter, CIP
Carson Cook, CIP
Tracey Zantingh, CIP
Mark Hickey, CIP, CAIB
Johanne Turcot, CIP
Lisa Todd, FCIP, CRM
Mike Hordichuk, CIP
The Economical Insurance Group, Alberta
The City of St. Albert, Alberta
The Co-operators, Alberta
Aviva Canada, Alberta
Claimspro, British Columbia
Munich Reinsurance Company of Canada, British Columbia
Intact Insurance Company, British Columbia
Federated Insurance, Manitoba
Aviva Canada, Manitoba
Cunningham Lindsey, New Brunswick
Wawanesa Insurance, New Brunswick
Atlantic Insurance Company Limited, Newfoundland
Burns & Wilcox Canada, Newfoundland
Aviva Canada, Nova Scotia
Intact Insurance, Nova Scotia
RSA Group, Ontario
Aviva Canada Inc., Ontario
Crawford & Company, Ontario
Intact Insurance Company, Ontario
Bryson & Associates Insurance Brokers Ltd., Ontario
Aviva Canada Inc., Ontario
The Co-operators, Ontario
Hickey & Hyndman Insurance Ltd., Prince Edward Island
Québec
Portage LaPrairie Mutual Insurance, Saskatchewan
Harvard Western Insurance, Saskatchewan
Governors:
President and
Chief Executive Officer
Peter Hohman, MBA, FCIP, ICD.D
2011 – 2012 Annual Report
9
Board of Governors
Annual General Meeting
October 2012
Sitting (l to r):
Silvy Wright, Maurice Tulloch, Karen Barkley,
François Faucher
1st Row Standing (l to r):
Peter Hohman, Mary Lou Loder, Paul Martin,
Lorie Guthrie Phair, Bob Tisdale, Patricia St.Jean, Ted Teterenko
2nd Row Standing (l to r):
Karen McKay-Harding, Mike Hordichuk,
François Côté, Helen Smith, Elaine Porter,
Tracey Zantingh, David Woolley, Sylvia
Bernat, Lisa Todd, Johanne Turcot, Jan
Brownridge, Donna Ince, Mark Hickey
3rd Row Standing (l to r):
George Klassen, Pierre Chavigny, Patricia
Buckley, Susanne Paulsen, Brent Hackett,
Mark Rouleau, Randy Bushey, Bill Doig,
Kevin Callbeck, Wayne Budge, Michelle
Snowdon, Steve McQueen, Barbra Kania,
Carson Cook
Past Chairs Attending
Sitting (l to r):
Lucien Bergeron, R.E. (Bob) Farries,
Standing (l to r):
Glenn Gibson, Robert Landry
10 The Insurance Institute of Canada
Chair's Address to the
59th Annual General Meeting
October 2012
Karen Barkley, MBA, CIP, CRM
Our mandate at the
Insurance Institutes
extends beyond
graduating students
from our formal
programs. Through
our CIP Society,
we are extending
the momentum
that their CIP and
FCIP experience
has provided by
introducing them to
new relationships
among their fellow
professionals and
continuing to help
strengthen existing
ones.
What a remarkable year to be Chair of
The Insurance Institute of Canada. As
I stepped into the role last fall, we had
finished 2010-2011 with a number of
successes and established several new
high watermarks.
Membership across Canada of 36,565
in 2010-2011 was a new record. After
a couple of years of heady growth,
our view was that membership
might retreat modestly from this
new benchmark. But with a new and
aggressive membership renewal plan
that included more employers on
company bill and with local institutes
doing an excellent job of providing
a variety of learning opportunities,
membership grew a remarkable 5.7%,
or 2,078 members to reach 38,643 this
past year. My congratulations to both
local institutes and National for this
terrific result, once again demonstrating
the Institute’s ability to continually
move forward. As participation with
the Institutes reaches deeper into
the industry however, it will become
increasingly more difficult to continue
growing and even maintaining
membership at these levels.
We re-launched our Fellowship Program
in September 2010 with an entirely
new curriculum tailored specifically to
the P&C business. Since inception, we
have remained in close communication
with students and instructors. This has
allowed us to fine tune the delivery
of the program to take into account
the realities of working professionals
who are continuing their education in
addition to their other personal and
work related priorities.
The material for the text-based
Fellowship courses has now been
completed and we are finalizing the
details of the two-semester work-based
practicum. This is very exciting news
as we close in on the final stages of
redeveloping the industry’s most senior
qualification.
Our Academic Council report details
the number of students enrolled in the
new program and the strong pass rate.
These early indicators bode well for
the long-term success of the program,
notwithstanding the more advanced and
rigorous nature of the new curriculum.
The previous Fellowship track,
introduced in mid-1970 is running
its course with the wind-down date
set for December 31, 2017. While this
deadline is still a handful of years away,
students following this curriculum
must be mindful that they do have a
defined period of time within which to
complete this version of the program.
2011 – 2012 Annual Report 11
Chair's Address to the 59th Annual General Meeting - October 2012
Continued
Our CIP designation is the underlying
qualification to Fellowship. In addition
to completing their studies via
traditional distance learning or our
new online tutorials, CIP students also
have access to a wide variety of tuition
methods offered by local institutes.
Like the FCIP Program, which is largely
delivered in a web-based format we
have seen exponential growth in online
CIP classes, which coordinate very well
with busy schedules. Our revenuesharing protocol among local institutes
has encouraged them to include
students from other provinces and offer
courses that otherwise might not be
feasible in their location.
This broad range of tuition options
has helped increase our CIP student
registrations during the last few
semesters, leading to the Institute’s
largest graduating class this past year,
with the exception of the 2005-2007
period when the Institute transitioned
students into the then-new CIP Program.
Truly, one of the highlights of being the
Institute’s Chair is the opportunity to
celebrate with our new graduates and
present them with their diplomas. And
while I did not have the opportunity
to speak with each one of our new
875 CIPs and 185 FCIPs during our
awards ceremonies, I did spend a
few minutes with as many graduates
as time would permit at each of the
convocation ceremonies across the
country. There are amazing stories of
challenging circumstances that some of
our students have faced on their path
to graduation while others travel many
miles to be at their special celebration.
A particularly heart rendering story
speaks to the value that some of our
students place on completing the
CIP designation. One of our new CIP
graduates passed away prior to the
convocation ceremonies. Still grieving
the recent loss of her daughter, our
12 The Insurance Institute of Canada
graduate’s mother attended the
ceremony to honour her daughter’s
quest to qualification, bravely facing
the crowd of attendees and crossing
the stage to accept the diploma on her
daughter’s behalf. This was truly a very
courageous and giving act.
Determined people like these, our
graduates and their supporters have
my deepest admiration and respect for
all that they have accomplished; again
my sincere congratulations to all of our
graduates.
Our mandate at the Insurance Institutes
extends beyond graduating students
from our formal programs. Through
our CIP Society, we are extending the
momentum that their CIP and FCIP
experience has provided by introducing
them to new relationships among their
fellow professionals and continuing to
help strengthen existing ones.
The Society offers a number of
professional development programs
and networking opportunities, as
well as a website rich with resources
including research papers, legal briefs,
Institute textbooks and many other
useful tools. There are of course, many
other benefits to belonging to the CIP
Society and I encourage our graduates
to join their 16,142 Society colleagues
to take advantage of this experience.
To help the industry celebrate and
encourage education, we held our third
annual National Education Week this
year. From February 27th to March 2nd,
a number of fast-track CIP courses were
offered across Canada, seminars held,
networking opportunities hosted and
Career Connection presentations made.
Several employers very much embraced
this initiative displaying co-branded
posters and hosting a number of
onsite events. This is a terrific way to
engage the industry in professional
development and keep the Institutes
top of mind when people think about
education, particularly for younger
individuals just coming into the business.
To ensure that we are connected with
this future demographic of students
and members in ways that best suit
their needs, guided by the consultants
the Social Media Group, we are
beginning to take advantage of the
various social media tools that will
enable us to build closer relationships
with our members. This will help both
local institutes and National increase
participation in their programs and
services. Our first important steps
included establishing policies and
guidelines for the use of social media
by staff and volunteers. We have also
developed a Rapid Response Plan that
can be deployed immediately should
the need arise.
The core of our social media strategy
will see the Institutes’ website become
the hub of our digital activities. Our
current website was introduced several
years ago however, and while inviting
at the time the digital world has
moved on. To ensure our web presence
will provide an innovative, dynamic
and customer-facing experience,
we have begun the process of fully
reconstructing our site with a re-launch
anticipated in the coming year.
Our enhanced digital presence will
also help our Career Connections team
better connect with their growing
audience. They have increased the
Institute’s presence in secondary and
post-secondary schools across Canada
and at various career fairs throughout
the year. These accomplishments have
been highlighted in our Professionals’
Division report and stress the
importance that these activities have
come to play in helping to educate
young adults about insurance and
encouraging them to consider a career
in our business.
Chair's Address to the 59th Annual General Meeting - October 2012
Continued
In 2007 the Insurance Institute through
its Career Connections division published
its landmark research, “A Demographic
Analysis of the P&C Insurance Industry
in Canada 2007-2017”. Recruitment,
retention and succession issues remain at
the forefront of industry concerns today.
To help our industry better understand
how we have progressed towards
meeting the challenges set out in the
2007 report, our Career Connections
team has been busy replicating the
demographic research and census of
our industry.
We expect the results of this new study
to be available for calendar year-end.
Our research will identify employment
trends in the industry, resource gaps
we are facing and provide retirement
projections of the industry’s labour force.
The CIP Society has been engaged, as
they were five years ago, to deliver a
series of seminars across Canada in the
first half of next year to present the new
research to the industry.
Institute Chairmen have attested to it in
the past, and I echo the sentiment that
indeed a year as Chair of the Insurance
Institute goes by in the blink of an eye,
considering that the commitment at the
outset can look somewhat daunting.
And certainly in no small part, the very
full agenda that the Institute manages
ensures a very full and exciting calendar.
Our staff does an excellent job of
rationalizing the Chair’s time to the
important aspects of the Institute and
doing much of the leg work to ensure
that the year in office is a memorable
experience. Our staff across Canada
continues to do a fine job of delivering
on the mandate of the institutes and
pushing our agenda forward in an
appropriate manner. I thank them all for
their hard work and a special thank you
to Peter Hohman for making the journey
so enjoyable.
At the same time, we have many
volunteers across our institutes both
locally and at National who willingly
give their time and expertise to the
work of the industry’s education arm.
It is impossible to envision our success
without their commitment and loyalty
as our committee and council members,
instructors and markers, career
ambassadors and countless others. On
behalf of the Board, I extend our sincere
thanks to this invaluable group of
professionals.
The Chair of the Board has the good
fortune to work with an enthusiastic,
well-qualified group of leaders who
serve on the Institute’s Executive
Committee and Board of Governors.
They apply their knowledge thoughtfully
at each meeting and throughout
the year, and they have provided me
invaluable support as Chair. Your insight
and valuable contributions are very
much appreciated and I ask that you all
accept my sincere thanks.
I’ll wrap up my remarks as your Chair
by wishing Maurice Tulloch, President &
CEO of Aviva Canada, every success in
his coming term and as much pleasure
as I have had in mine.
Sincerely,
Karen Barkley, MBA, CIP, CRM
Chair, Board of Governors
2011 – 2012 Annual Report 13
Academic Council
Report
Lorie Guthrie Phair, BA, CIP
Divisional Vice-Chair, Academic
A number of activities
have promoted the
new track FCIP
program throughout
2011–2012, with
the overall focus
shifted from general
awareness-raising
to a benefits focus
with a call to action.
Activities were aimed
to increase the FCIP
program profile at
CEO, VP, HR and
managers’ levels,
and with potential
candidates.
Overall, the 2011/2012 CIP registrations
have increased by 18.1% resulting in 483
more students compared to the previous
year. The number of students in virtual
classes continues to rise in enrollment
with an increase of 64.6%, 365 students
compared to the previous year. A shift
in student registration numbers from
Toronto to virtual and in-house for the
fall and winter semesters has been
identified and the trend will continue to
be monitored. Preliminary spring 2012
registrations are strong with an overall
increase of 17.6% over the previous year.
Chartered Insurance Professional
Program
An analysis was conducted to assess
the degree to which students are
receiving current information within
their course material. It indicated 92%
of CIP students received texts updated
between 2009 to 2012, with 77% of CIP
students receiving texts updated in 2011
or 2012. This information is being used
to prioritize text updates and revisions.
All Claims Professional Series courses
have been updated recently. No updates
are planned for the series in 2012–2013.
For the Underwriting Professional
Series, course auditor reports for
C121 Advanced Underwriting have
been received and will be reviewed.
A revised text is being planned for
14 The Insurance Institute of Canada
September 2013. An update project of
C122 Practical Issues in Underwriting
Management has been initiated. A
revised text and Student Resource Guide
are to be published for January 2013.
All Broker and Agent Professional Series
courses have been updated recently.
No updates are planned for the series in
2012–2013.
The current edition of C11 Principles and
Practice of Insurance is January 2012.
No update is planned in the 2012–2013
academic year. The French version is to
be launched for January 2013.
The C12 Insurance on Property
(Common Law) current edition is
August 2012. This edition incorporates
addendum content from recent
updates. No further updates are
planned in 2012–2013. The current
edition of C12 Insurance on Property
(Quebec) is 2009 with an addendum
published in August 2012.
The current edition of C13 Insurance
Against Liability—Part 1 is July 2012. No
further update is planned in 2012–2013.
The French version is to be published
for January 2013.
The C14 Automobile Insurance - Part 1
(Alberta) current edition is 2007. A new
Alberta text is in final production stage
and will be launched in January 2013.
Academic Council Report
Continued
The current edition of C14 (Ontario) is
2011 and a minor regulatory update
is anticipated for the next reprint of
the Ontario text. The C14 (Atlantic)
current edition is 2010. An update of the
Atlantic text will begin in September
2012 to reflect changes in regulations.
No updates are planned in the
2012–2013 academic year for the C14
texts for BC (2010), Saskatchewan (2012)
and Manitoba (2010).
curriculum of the text as well as to assess
current industry trends in the area of
crime insurance. Significant amounts of
loss prevention content could be aligned
to a new loss prevention program.
The C16 The Business of Insurance current
edition is 2011. No update is planned for
the 2012–2013 academic year.
A revised text for C47 Reinsurance is
planned for September 2013.
The Institute uses text material from
several courses published by the
Chartered Insurance Institute (CII)
for our marine program. The CII has
consolidated its different marine texts
into one single course. We will cease
offering the current suite of three
marine courses after the 2012–2013
academic year. The new CII course will
be reviewed by marine experts and
a recommendation will be made for
a new Institute marine course based
partly on the new course from CII and
augmented with Canadian-specific
content.
The texts for the Loss Prevention
Series: C36 Building Construction, Fire
Protection and Basic Hazards, C37
Industrial and Process Hazards and C38
Casualty Loss Prevention are based on
third-party material. The texts have not
been updated for a number of years and
a project has been initiated to develop a
strategy for these courses. Short-term and
long-term options are being considered.
Audits will be undertaken for C31
Property Damage Appraisal, and for C32
Bodily Injury Claims to include changes
to legislation and new treatments,
among other considerations. C35
Insurance Against Crime course audits
have been received and analysis is
underway to assess overall structure and
Audit reports have been completed for
C39 Fraud Awareness and Prevention.
A new text, which will include new
topics and enhancements, is planned for
September 2013.
The Instructor Development Program
is being developed to help ensure
a national standard of instructor
competency and instructor-led
classroom experience. A comprehensive
needs analysis indicated the importance
of distinguishing between the needs
of new and veteran instructors. The
program for veteran instructors will
be developed with a pilot group in
2012–2013, with full launch anticipated
for August 2013.
An existing program for new instructors
will be streamlined after the launch of
the Instructor Certification program to
focus primarily on effective classroom
administration, record-keeping and basic
teaching strategies.
Web-based Programs
Significant enrolment growth has been
experienced in virtual classes. 65 virtual
classes are planned for the fall 2012
semester with expected enrolments
of over 1,000 students. For the three
academic semesters of 2011-2012,
there were 47, 50, and 43 classes held
respectively. Since we began offering
virtual classes, almost 4,000 students
have selected this learning option.
Following a successful pilot in the
winter 2012 semester, full multi-way
audio capability, enabling students to
speak to instructors, will be available
to virtual class instructors starting
September 2012.
Students currently enrolled in C12
Insurance on Property via distance
learning were invited to participate in
a student-led, self-paced on-line pilot.
We will assess the potential benefits
of providing on-line learning aids and
a student-to-student collaboration
capability to our distance learning
cohort. The pilot is being monitored by
instructor/facilitators.
Subject-matter experts are assisting
to audit existing on-line tutorials and
helping to create updated tutorials for
mandatory and applied professional
courses. Updates include enhanced
tutors’ notes and a glossary tool.
Knowledge Resource Management
The Knowledge Resource Management
(KRM) role was created to standardize
and enhance the Insurance Institute’s
strategic capabilities to recruit, manage
and retain a growing network of
subject matter experts to support the
course revision process and to allow the
Institute to launch a greater number of
new programs to serve the needs of
the industry.
Although relatively new, the Knowledge
Resource Management initiative has
already had a positive impact on
productivity and effectiveness. We have
successfully recruited and assigned
over 28 individuals to 14 projects since
the project was started at the beginning
of 2012.
The KRM role will also oversee a plan to
create CIP “Working Groups” and “Task
Forces” that will help to develop tactical
plans for CIP courses and the overall
program and to consult on industry
trends and regulatory developments.
Pilot programs for the task force model
2011 – 2012 Annual Report 15
Academic Council Report
Continued
will be run in fall 2012 and detailed
mandates for several working groups will
be developed and launched later in 2012
or in 2013.
Examinations
Registration numbers for the CIP
program have decreased over last year.
Registrations for the December 2011
session were down 3% from the previous
December, April 2012 registrations were
down 1% and the July 2012 registrations
were up 0.1% over the previous year.
Overall, for the three exam sessions
combined, registrations were down 1.5%
(292 students) from the prior year.
Institutes across the country routinely
respond to issues that impact students
in their locale. Responses that happen
quickly and affect large numbers of
students during exam week are that
much more significant. Adjusting to
severe and sometimes sudden weather
events is one example. Power outages
and fire alarms are others.
An example of the Institute acting
promptly occurred during the April 2012
exam session. Students in Quebec had
been protesting tuition fee increases
and demonstrating outside a CEGEP
and government office. There was
concern the Institute examination centre
at the university in Montreal might be
inaccessible. With only several days prior
to exam week, Institute staff changed
the exam centre to a downtown hotel,
contacted the national Institute to assist
in informing affected students and made
phone calls to those writing the first
day to ensure they were notified. This
was a superb example of conscientious
local Institute staff and coordinated local
and national efforts to provide excellent
customer service and ensure a lack of
disruption to students.
A critical function of the Office of the
Registrar and the Examinations Department
16 The Insurance Institute of Canada
is the keeping and preservation of
registration and examination statistics;
students’ marks, grades and records; and
other important related documents and
records. It is important that a well-defined,
clear and formalized records management
policy is in place.
A review of such policies at related
institutions and associations was
undertaken and suitable guidelines and
procedures for the retention and disposal
of records were implemented in the
fall of 2011 to align our approach with
current practices. The policy addresses
retention periods, preservation, disposal
and confidentiality of records and
adherence to privacy legislation
guidelines.
There are three forms of appeals
available to students who would like a reaffirmation of their grade or feedback on
their exam performance: a re-calculation
(addition and transposition of marks;
available to all students), a re-assessment
(addition and transposition of marks;
review of questions with score less than
60%; available to all students) and a reevaluation (addition and transposition of
marks; analysis of answers, referral to text
source, information missing; available to
unsuccessful students only).
Re-evaluations are the most popular
appeal requested and the demand
has increased substantially in the past
few years, almost doubling since 2006
for the December exam sessions, with
124 registered for the December 2011
session. The April 2012 exam session had
76 requests for re-evaluations.
Completing re-evaluations requires
greater analysis and feedback to students
than the other types of appeals and
consequently take more time to perform,
averaging three to four hours each. Given
the quantity of re-evaluations requested
and the time required to complete them,
it has become a challenge to process
them and return them to students within
an acceptable timeframe.
Prior to January 2009, re-evaluations
were outsourced, but they have since
been undertaken internally at the
Institute. To enable processing reevaluations and returning them to
students in a more timely manner, a
re-structuring of the process is being
reviewed and evaluated. Outsourcing
may once again be an option. The goal is
to have a more efficient process in place
for the December 2012 exam session.
The Statistics Booklet prepared annually
contains examination registration
numbers, marks information and success
rates for the courses of the CIP and GIE
programs, nationally and by local Institute.
It also contains original track Fellowship
program course registration numbers
nationally and by local Institute, and
the number of graduates by Major
(Management; Claims; Underwriting;
Risk Management; Broker). The 2011-2012
Statistics Booklet, prepared in September,
will also include information on the
current Fellowship program. Registration
statistics will be provided nationally and
by local Institute as well as success rates
by course.
There were no reported incidences of
breaches of examinations rules and
regulations from the December 2011 exam
session. There was, however, one breach
during the April 2012 exam session. Two
proctors observed a student looking at
the examination and/or answer book
of another student intentionally and
repeatedly. The student was subsequently
disqualified from the examination
and suspended for nine consecutive
examination sessions (three years). There
was also one breach of examination rules
and regulations during the July 2012 exam
session. A proctor observed a student
using a cell phone twice during an
examination and the student admitted to
texting. The student was subsequently
Academic Council Report
Continued
disqualified from the examination
and suspended for nine consecutive
examination sessions (three years). One
student who had been suspended
previously applied for and was granted
reinstatement of examination privileges.
At the April 2010 meeting, the
Academic Council approved the
concept of on-line examinations and
the first phase of the project was
approved by the Executive Committee
in May 2010, with authorization to
begin with several elements of the
implementation plan. Contract
Examinations Specialists were engaged
and continue to assess and develop
examination questions and related data.
Yardstick Software Inc., an Edmonton
based firm with substantial national
and international on-line examinations
experience, was selected to develop
the software for the delivery and
marking of on-line examinations.
In March 2012 a Statement of Work was
created, outlining elements of the
project plan Yardstick would begin
on immediately. These are primarily
review and audit items on the number
and types of courses, exams, questions
and question weightings, as well as
blueprints and exam statistics. Several
have been completed and several
others are ongoing. Review, analysis and
discussions on key components of the
project plan, including the exam format,
exam writing window, distribution model,
and implementation model continue.
The Academic Council approved the
On-line Examinations Report and supports
proceeding with the development of
on-line exams. A Project Status update
accompanies this report.
General Insurance Essentials
December 2011 had a decrease in
registrations of 13% over the previous
year, April 2012 showed a decrease of
29% and July 2012 registrations increased
2%. For the three exam sessions, total
registrations were down 19% from the
previous year. Due to the relatively small
number of registrations from one exam
session to the next, and the relatively
small numbers of registrants overall
(463), there may be large fluctuations in
numbers from session-to-session and
year-to-year, depending on the offering
of in-class courses.
A 2006 text edition of C81 is in use and
a 2009 edition is used for C82. In French,
a 2006 edition is used for both C81 and
C82 with an addendum applicable in
C82 to bring it current with the English
equivalent. The texts are accompanied
by an on-line tutorial.
In May 2012 a content audit of the two
GIE courses was performed. The goals of
the audit were to map the GIE content to
the content in C11 Principles and Practice
of Insurance so that any redesign of the
course would address the curriculum
equivalency between GIE and C11 and to
identify opportunities to restructure GIE
to bring similar content topics together in
a more integrated manner.
A draft of the new program structure was
circulated to a number of GIE instructors
and received very positive feedback
and general endorsement. A project has
been identified in the 2012-2013 project
plans to begin a formal redesign and
updating of the GIE courses.
Licensing
The GIE texts and specific CIP courses,
including the Broker and Claims
professional series courses, are used
for provincial agent/broker and
independent adjuster licensing in most
provinces and territories. In addition,
completion of General Insurance
Essentials or C11 Principles and Practice
of Insurance satisfies level one licensing
requirements in some jurisdictions.
We continue to engage with the
provincial regulators in order to monitor
licensing and continuing education
requirements and provide input to
regulators on the appropriate use of
Institute course material.
The Institute was invited to develop a
course for a new auto-only restricted
licensing category coming into effect
in Saskatchewan in January 2013. The
course is in development.
The Alberta Auto license supplement
has been updated to match the new
Alberta Automobile Policy SPF 1 that
came into effect July 2012.
Life License Qualification Program
– LLQP
Registrations for the academic year
September 2011 to August 2012 were
down 14% over the previous year. There
was a significant decline in English
registrations but a coincident significant
increase in French registrations.
English text editions in circulation are 2003
plus a 2006 addendum for Life License
Qualification Program (LLQP) Part A and
2005 for LLQP Part B. A 2012 edition of
the LLQP Part B will be published in the
October/November 2012. French text
editions in circulation are 2006 for LLQP
Part A and 2009 for LLQP Part B.
On July 5, 2012 CISRO convened a
meeting of provincial regulators and
LLQP course providers in Toronto to
inform them of a decision to harmonize
LLQP nationally. There are four key
dimensions to this harmonization plan:
» CISRO would oversee the development
of standardized, nationally distributed
LLQP study and exam preparation
material in both English and French.
» Quebec would join the LLQP
program.
2011 – 2012 Annual Report 17
Academic Council Report
Continued
» The LLQP exam format and model
would change. First, the exam would
become an open-book format
assessment. Second, the LLQP
exam would be modularized. This
would mean that students could
fulfill the exam requirements in
increments based around the six to
seven modules that comprise the
curriculum domains of the LLQP.
» Existing course providers would
distribute the authorized CISRO
study material and complement that
material with whatever additional
learning content deemed suitable
and relevant for their respective
customer segments and user groups.
The harmonization program is scheduled
to launch by September, 2015. The
Institute will evaluate the options with
respect to delivering the LLQP program
as we learn more about the nature of
the learning material created by CISRO,
the costs associated with acquiring
the material and the ongoing needs
of our stakeholders with respect to life
licensing.
Skills & Knowledge Programs
The Skills & Knowledge Programs
comprise the following products and
courses.
Distance Learning Courses
» Writing at Work: A business writing
course focusing on effective
communication in creating memos,
faxes, e-mails, letters, reports, proposals,
presentations and examinations as
part of the job.
» Time Value of Money: Provides a
foundation in the application of
future and present value. This course
was designed for introductory
learners and is presented at a level
easy to understand and follow.
18 The Insurance Institute of Canada
Insurance Skills Training
» Understanding Serious Injury
(USI): This course was designed
and developed by the Insurance
Institute of Ontario to replace
courses on accident benefits
claims that had become outdated.
The course was piloted, revised
and re-launched with excellent
feedback from corporate clients
and students who participated in
the development process.
The course has now been fully
operationalized in Ontario and is
available for adaptation in other
institutes and chapters.
Online Skills Shop
» The Online Skills Shop is a suite of 20
online e-learning, independent study
courses. The current suite of courses,
launched in 2012, replaces a former
program.
The new offerings amalgamate with
our own LMS which creates a more
integrated experience for our students.
The courses also represent an
enhanced level of instructional design
and technology options for learners.
World of Risk
» The current version of this course is
available online on our LMS or via a
mini-CD. It is a high level introduction
to the insurance industry and the
basics of an insurance transaction
and was designed for new entrants to
the industry.
A project is planned for 2012-2013
to redesign World of Risk to meet
the needs of specific new audiences
such as career changers or recent
immigrants to Canada. A prototype
was completed in July 2012 and is
currently being evaluated.
Fellowship Program - Original Track
There are 3,408 students registered in
the original track Fellowship program.
The number of graduates to-date is 158,
down 14.5% from the prior year.
The number of Fellowship students
enrolled in at least one FCIP course from
mid-October 2011 to mid-October 2012
is 623, down 27% from the prior year.
To ensure all students in the Original
Track FCIP Program are aware of the
pending completion deadline in
sufficient time to complete their courses
in order to graduate, the following
message will appear in all relevant
communications, newsletters and on the
Web site:
Please note the following two deadlines
for completion of the original track
FCIP program:
1. All ten courses required for graduation
must be completed no later than
December 31, 2017.
2. All course registrations and grade
results must be received at the
Insurance Institute no later than
April 30, 2018.
These deadlines are final. Students are
strongly advised to plan to complete
all requirements well ahead of these
deadlines, to allow for contingencies.
Fellowship Program – Current
Admission and Registration
Since program admission first opened
on June 1, 2010, a total of 239 candidates
have been granted admission to the new
program, though some have chosen to
defer the start of their first course.
To-date, 134 candidates have completed
F510 Strategy in the P&C Insurance
Sector (spread over four terms beginning
Academic Council Report
Continued
in fall 2010); 77 have completed F520
Leading in the Insurance World (spread
over three terms beginning in winter 2011);
and 19 have completed F530 Financial
Management for Insurance Leaders (spread
over two terms beginning in fall 2011).
For the fall 2012 term, we have 40
candidates registered for F510 Strategy in
the P&C Insurance Sector, 28 registered for
F520 Leading in the Insurance World, 28
registered for F530 Financial Management
for Insurance Leaders, and 18 registered
for F540 Enterprise Risk Management
(ERM) in the Insurance Sector, which
launches this term.
We have not yet had sufficient francophone
admissions to deliver classes in French.
However, renewed efforts are being made
to recruit francophone candidates, and
we are currently gearing up for potential
delivery of F510 in French in winter 2013.
Feedback and Enhancements
After each term, candidates are invited
to complete an online survey about
their experience in the course. Over
50% of candidates have completed the
surveys so far, and over 75% of those
respondents have rated the courses as
either excellent or good.
Participants have also made suggestions
for enhancing the courses, such as
adjusting the discussion requirements
and the scheduling of assignments,
incorporating additional communication
mechanisms, refocusing some of the
reading requirements, and providing
further supplementary resources. A
number of these suggestions are being
or have been implemented.
Curriculum Development
Staff editors continue to develop
the remaining courses, working with
academic consultants and industry
subject-matter experts and with input
from the FCIP Curriculum Committee.
F550 Emerging Issues: Implications for the
P&C Insurance Sector, is an examination
of complex issues that pose significant
strategic, leadership, financial and risk
management challenges. Modules
have been developed, and the course is
expected to launch in January 2013.
F560 Integrative Learning for the P&C
Insurance Sector, is an integration of what
has been learned in the program through
implementation of a work-based project.
It is a two-semester capstone course
to give time for candidates to develop
a project, obtain approval, implement
at their workplace, and evaluate their
success. The course culminates in a
gathering of the cohort where projects
are presented and evaluated. A draft
outline has been developed and module
development is underway.
Communication Activities
A number of activities have promoted the
new track FCIP program throughout 20112012, with the overall focus shifted from
general awareness-raising to a benefits
focus with a call to action. Activities
were aimed to increase the FCIP program
profile at CEO, VP, HR and managers’
levels, and with potential candidates.
The program was promoted through
local institutes/chapters and ads and
articles in Institute and trade publications.
An ‘FCIP interactive online Q&A’ was
held in May with an executive interview
video montage and a panel of speakers:
a facilitator, a program candidate and an
Institute representative. Over 70 people
logged in. A follow-up e-mail provided a
link to the webinar recording, a summary
of questions and answers from the event,
and a reminder of admission timelines.
An executive testimonial library is now
available in English, via the intranet. A
French version is being developed. A
candidate testimonial library is also being
developed.
Election of FCIPs and CIPs
Of the 158 original track Fellowship
graduates this year, 61 were elected by
the Executive Committee in May, 4 with
Honours. I am pleased to present to the
Board of Governors the names of 97
individuals for election as Fellow Chartered
Insurance Professionals who have
successfully completed the requirements
of the original track Fellowship program,
8 who have achieved an Honours standing.
Additionally, 2 Fellows have completed
Continuing Education Certificates.
Of the 886 CIP graduates this year, 594
from the December 2011 and April 2012
sessions were elected by the Executive
Committee in May, 7 with Honours. It
is my pleasure to present the names
of 292 individuals from the July 2012
session who have successfully completed
the requirements of the CIP program
for election as Chartered Insurance
Professionals, 4 of whom have achieved
an Honours standing.
We extend our congratulations to
all graduates on their tremendous
achievement. To those who have attained
the excellence of an Honours’ standing,
a special note of congratulations is
extended. National prize winners
are particularly deserving of special
recognition for their extra effort and we
extend our heartiest congratulations to
them for their accomplishment. Their
names are appended to this report.
Academic Council Members
We greatly appreciate the enthusiasm
and dedication of the Academic Council
members, the CIP Sub-committee
members, and the FCIP Curriculum
Committee members. We extend our
thanks to them for the time and effort
they contribute.
2011 – 2012 Annual Report 19
Academic Council Report
Continued
The Academic Council members are:
Chair
Lorie Guthrie Phair, BA, CIP
LePhair Associates Ltd.
Pickering, Ontario
Michael Wills, FCIP
Ironshore Canada Ltd.
Toronto, Ontario
The CIP Sub-Committee members are:
Mike Porter. FCIP
Vancouver, British Columbia
Ross Totten, FCIP, CCIB
London, Ontario
Chair
Sean Forgie, BA, CIP, CFEI
Cunningham Lindsey Canada Limited
Toronto, Ontario
The Insurance Institute Staff are:
Isabelle Circé, BAA, FPAA
La Capitale assurances generales
Montreal, Quebec
Natalie Dupuis, FCIP, CRM
RBC General Insurance Company
Mississauga, Ontario
Barry Sweeting, FCIP, CRM
Insurance & Risk Management Consultant
Hamilton, Ontario
Ted Hellyer, FCIP, CRM
Vice President, Programs
Sean Forgie, BA, CIP, CFEI
Cunningham Lindsey Canada Limited
Toronto, Ontario
Rob West, BASc, PEng, CIP
Travelers Canada
Toronto, Ontario
Sharon Greenidge, CIP, CRM
Willis Canada Inc.
Toronto, Ontario
Cindy Duncan
Baird MacGregor Insurance Brokers Inc.
Toronto, Ontario
Mary Kelly, Ph.D., CRM
Wilfrid Laurier University
Waterloo, Ontario
Jacquie McCloy-Pell, FCIP
Peterborough, Ontario
Doug Laurin, BBA, FCIP
The Boiler Inspection
and Insurance Company
Toronto, Ontario
Louis F. LeBel, PAA
L’UNION CANADIENNE
compagnie d’assurance
Montreal, Quebec
Valerie O’Connell, FCIP, CRM
Marsh Canada Limited
St. John’s, Newfoundland
Simon Rinaldi, CIP
Federated Insurance
Edmonton, Alberta
Andrew Ross, B.Comm. (Hons.), FCIP, CRM
Marsh Canada Limited
Winnipeg, Manitoba
20 The Insurance Institute of Canada
Ron Bouwmeister, FCIP, ACS
Farmers’ Mutual Insurance Company
Lindsay, Ontario
The Fellowship Curriculum
Committee members are:
Gord Crutcher, BA, FCIP
Toronto, Ontario
Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CFIIc
Hamilton, Ontario
Gregg Hanson, B.Comm, CA, FCIP
Winnipeg, Manitoba
Robert Landry, FCIP, ICD.D
Toronto, Ontario
Charles Lawrence, FCIP
Toronto, Ontario
John Phelan, MBA, FCIP
Toronto, Ontario
Peter Hohman, MBA, FCIP, ICD.D
President and CEO
Neil Toffick, MEd, BA, CIP
Registrar and Senior Director, Examinations
Tino Corsetti, MBA, BA
Senior Director, Academic Programs
& Product Development
I would like to thank Peter Hohman, MBA,
FCIP, ICD.D, Neil Toffick, MEd, BA, CIP, and
Ted Hellyer, FCIP, CRM of the Institute
staff for their assistance and support
throughout the year and welcome Tino
Corsetti, MBA, BA as a staff resource.
Respectfully submitted,
Lorie Guthrie Phair, BA, CIP
Chair, Academic Council
National Awards
2011–2012
Fellowship
The Knollys Shield Award
Top Student – Underwriting Major
No recipient
Sponsor: Aviva Canada Inc.
Amount or Prize: $1,500 cheque & Acrylic Award
The James Richardson Award
Top Student – Management Major
Alex Kuryliak, FCIP
Allstate Insurance Co. of Canada, Markham, ON
Sponsor: Insurance Institute of Canada
Amount or Prize: $1,500 cheque & Acrylic Award
The Robert Fisher Clark Award
Top Student – Claims Major
Deborah Bevan, FCIP
Intact Insurance Company, Summerland, BC
Sponsor: Swiss Reinsurance Company of Canada
Amount or Prize: $1,500 cheque & Acrylic Award
The Risk and Insurance Management Society
- Canada Award
Top Student – Risk Management Major
Hugh Kocsis, FCIP
The Co-operators, Calgary, AB
Sponsor: Risk and Insurance Management Society
Amount or Prize: $1,500 cheque & Acrylic Award
The Colin Atkinson Memorial Prize
Runner-up – Underwriting Major
No recipient
Sponsor: Facility Association
Amount or Prize: $750 cheque & Acrylic Award
The Insurance Bureau of Canada Award
Runner-up Student – Management Major
Hugo Langlois, FPAA
Assuraction Transport Expert Inc., Brossard, QC
Sponsor: Insurance Bureau of Canada
Amount or Prize: $750 cheque & Acrylic Award
The Canadian Insurance Claims Managers’ Association Prize
Runner-up Student – Claims Major
No recipient
Sponsor: Canadian Insurance Claims Managers’ Association
Amount or Prize: $750 cheque & Acrylic Award
The Centennial Award
Top Student – FCIP Ontario
Alex Kuryliak, FCIP
Allstate Insurance Co. of Canada, Markham, ON
Sponsor: Insurance Institute of Ontario
Amount or Prize: $750 cheque & Acrylic Award
The Fellows’ Award
Top Student – FCIP Toronto
Alex Kuryliak, FCIP
Allstate Insurance Co. of Canada, Markham, ON
Sponsor: The Toronto Fellows of the CIP Society - Ontario
Amount or Prize: $1,000 cheque & Marble Plaque
New Track Fellowship Program Award
Top First-Year Student
Sarah Caughill, CIP
The Co-operators, Guelph, ON
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1,000
Continuing Education
The Daphne Mullaly Award
Top Student – Continuing Education
Hélène Rodrigue, FPAA
Promutuel Beauce-Etchemins, Beauceville, QC
Sponsor: Insurance Institute of Canada
Amount or Prize: $700 cheque & Small Plaque
CIP – Open Prizes
The Ralph Sketch Prize
Gold Prize Winner – Top Student
Nahid Yasmeen
Intact Insurance Company, Toronto, ON
Sponsor: Lombard Canada
Amount or Prize: $750 cheque & Acrylic Award
SCM -The School of Loss Control Technology Prize
Silver – 1st Runner-up Student
Dave Stuart Meyer
BFL Canada Insurance Services Inc., Vancouver, BC
Sponsor: SCM Risk Management Services Inc.
Amount or Prize: $500 cheque & Acrylic Award
2011 – 2012 Annual Report 21
National Awards
2011–2012
CIP Bronze Prize
Amanda Lee Burns
The Co-operators
Ottawa, ON
Sponsor: Zurich Canada
Amount or Prize: $400 cheque & Acrylic Award
The Honorable Order of Blue Goose International Prize
3rd Runner-up Student
Keith P. Boyd
Wawanesa Mutual Insurance Company, Winnipeg, MB
Sponsor: Blue Goose International
Amount or Prize: $300 cheque & Acrylic Award
CIP – Restricted Prizes
The Independent Broker Prize
Top Graduate – Independent Broker
Dave Stuart Meyer
BFL Canada Insurance Services Inc., Vancouver, BC
Sponsor: IIC
Amount or Prize: $300 cheque & Acrylic Award
The Canadian Independent Adjusters Association Prize
Top Graduate – Independent Adjuster
Nathaniel McPhee
Quelmec Insurance Adjusters, Ottawa, ON
Sponsor: CIAA
Amount or Prize: $300 Cheque & Acrylic Award
The Canadian Board of Marine Underwriters Prize
Top Graduate – Independent Adjuster
No candidate
Sponsor: CBMU
Amount or Prize: $300 Cheque & Acrylic Award
The Reinsurance Research Council Prize
Top Graduate -Reinsurance
No Candidate
Sponsor: The Reinsurance Research Council
Amount or Prize: $500 cheque & Acrylic Award
CIP – Five Completed Courses
Gerald E. Hackett Memorial Prize
Top student First Five CIP Courses (based on exam results)
Philip Cheung
Economical Insurance, Toronto, ON
Sponsor: Crawford Adjusters Canada
Amount or Prize: $375 cheque & Acrylic Award
22 The Insurance Institute of Canada
CIP – Full-time Program
The Frank Dougan Prize
Top Graduate of Full-Time program
Yilei Leslie Yao
Vancouver, BC
Sponsor: Morris & MacKenzie Inc.
Amount or Prize: $500 cheque & Acrylic Award
The Tretiak Memorial Prize
Best 1st year student in Full time program
Jenny Singthong
Kitichener, ON
Sponsor: IIC
Amount or Prize: $250 cheque & Acrylic Award
CIP – First Year
The Kenneth E. MacLeod Prize
Best performance by a 1st year student
Eric Cantin
Intact Assurance, Montréal, QC
Sponsor: State Farm Insurance Company
Amount or Prize: $250 cheque & Acrylic Award
The L.L. Rooke Memorial Prize
Best Performance by a 1st year student
Maryam Shakba
Intact Insurance, Toronto, ON
Sponsor: Dominion of Canada General Insurance
Amount or Prize: $250 cheque & Acrylic Award
General Insurance Essentials
Bobbie Parks Award
Top Graduate
Sherry Fusari
Waterloo Mutual, Kitchener, ON
Sponsor: CAIW
Amount or Prize: $250 cheque & small plaque
Canadian Association of Insurance Womens’ Prize
1st Runner-up
Alexander Coulter
London, ON
Sponsor: CAIW
Amount or Prize: $175 cheque & small plaque
Registration Statistics
CIP Program
Graduates
Total Registration
24,000
2012 = 18,768
2011 = 18,851
2010 = 18,582
2009 = 18,436
2008 = 17,305
23,000
22,000
1,800
2012
2011
2010
2009
2008
1,600
1,400
21,000
1,200
20,000
1,000
19,000
800
18,000
600
17,000
400
16,000
200
15,000
=
=
=
=
=
888
875
822
829
803
0
2008
2009
2010
2011
2012
Distance Learning Registration
10,000
2012 = 5,971
2011 = 6,299
2010 = 6,501
2009 = 6,542
2008 = 6,350
9,000
2008
20,000
18,000
16,000
7,000
14,000
6,000
12,000
5,000
10,000
4,000
8,000
3,000
6,000
2,000
4,000
1,000
2,000
2009
2010
2011
2012
2010
2011
2012
In-Class Registration
8,000
2008
2009
2008
2009
2010
2012
2011
2010
2009
2008
= 11,071
= 10,658
= 10,137
= 10,039
= 9,209
2011
2012
2011 – 2012 Annual Report 23
Registration Statistics
CIP and FCIP Programs
Fellowship Students by Course
(Completed or Registered) – excluding 2011-2012 Graduates
Province
IADQ
IADQ (Region de l’Est)
British Columbia
Manitoba
New Brunswick
Newfoundland
Northern Alberta
Nova Scotia
Ontario
Prince Edward Island
Saskatchewan
Southern Alberta
Total
1
21
68
117
14
35
14
83
45
394
3
18
86
898
2
18
43
80
8
12
11
45
13
192
1
7
45
475
3
16
39
58
16
13
6
39
6
259
1
7
43
503
4
12
20
47
7
8
1
34
11
136
0
6
38
320
5
6
15
39
6
10
2
19
10
96
0
6
29
238
6
13
29
28
11
10
2
17
10
137
3
7
30
297
7
6
20
35
2
3
6
8
11
99
1
6
32
229
8
8
21
15
4
7
0
9
1
71
1
5
16
158
9
1
6
8
7
7
3
8
2
44
1
2
10
99
10
7
15
16
5
3
6
11
5
87
0
7
28
190
Total
108
276
443
80
108
51
273
114
1515
11
71
357
3407
Fellowship Graduate by Major
Fellowship Graduates by Major
Management
Claims
Underwriting
Risk Management
Broker
Total
61
9
2
83
3
158
Total Registrations for Each Institute
from December 2011 to July 2012 (figures in parentheses refer to 2010–2011)
ellowship Graduates by Major
Province
CIP Courses
2011-2012
2010-2011
I.A.D.Q.
847
1,018
I.A.D.Q.(Région de L’Est)
243
336
Ins. Inst. of British Columbia
2,303
2,195
Ins. Inst. of Manitoba
456
472
Ins. Inst. of New Brunswick
529
503
Ins. Inst. of Newfoundland
116
116
Ins. Inst. of Northern Alberta
1,182
1,223
Ins. Inst. of Nova Scotia
597
611
Ins. Inst. of Ontario
10,681
10,422
Ins. Inst. of P.E.I.
44
59
Ins. Inst. of Saskatchewan
609
661
Ins. Inst. of Southern Alberta
1,161
1,235
Total
18,768
18,851
24 The Insurance Institute of Canada
G.I.E. Courses
2011-2012
2010-2011
7
5
1
0
1
4
44
47
2
1
0
0
6
5
55
52
320
354
8
8
2
3
6
8
452
487
Total
2011-2012
2010-2011
854
1,023
244
336
2,304
2,199
500
519
531
504
116
116
1,188
1,228
652
663
11,001
10,776
52
67
611
664
1,167
1,243
19,220
19,338
Change
+/%
-169 -17
-92 -27
105
5
-19
-4
27
5
0
0
-40
-3
-11
-2
225
2
-15 -22
-53
-8
-76
-6
-118
-1
Professionals’ Council
Report
Bob Tisdale, MBA, FCIP, CRM
Divisional Vice-Chair, Professionals
I am pleased to provide this update on
the status and activities of the CIP Society
and the Career Connections Program.
“By celebrating the
leadership qualities
of CIPs and FCIPs,
we will contribute to
greater awareness of
the designations and
a greater profile for
our members within
the industry and in
their communities.”
CIP SOCIETY
This report on the CIP Society addresses
the four main areas of programs and
services: Membership, Professional
Development, Information Resources
and Promotion.
MEMBERSHIP
The total number of members for the
2011/2012 membership year is 16,321
(as at May 31, 2012), an increase of
179 members over last year. This total
includes 13,066 CIPs and 3,255 FCIPs.
MemberPerks Program
The CIP Society is in the first of a four
year agreement with Venngo, the
provider of this service. This will ensure
that the program continues to be
offered to our members as a valueadded service. The program is promoted
through e-blasts and ADVANTAGE
Quarterly and continues to engage
more than a third of the member base.
Annual Membership Survey
Each year, in November or December,
we survey our members as a means
of benchmarking the members’
satisfaction with the benefits and
services offered. This year a number
of changes were made to the survey,
including the addition of demographic
questions (questions referring to age,
gender, highest level of education
attained, designations achieved,
career level and number of years with
the CIP designation), and the use of
portable technological devices and
social media tools. With a survey
response rate of 17.5%, the results
are representative of the general
membership. Data relevant to the local
Chapters/Institutes is passed along to
local managers for their information
and action.
The highlights of the November 2011
membership survey include:
» Age – The results show that 42% of
survey respondents are between
the ages of 43 and 54, and 30%
between the ages of 31 and 42.
The majority (51%) have been in
the industry for 20 years or more.
The results of the Institute’s 2007
Demographic Research Study, as
well as this survey, skew heavily
towards boomers. The accord
between the two measures suggests
that the CIP Society membership
is representative of the insurance
industry at large.
2011 – 2012 Annual Report 25
Professionals’ Council Report
Continued
» Gender – The survey shows 65%
female and 35% male, results
that are consistent with the 2007
Demographic Research Study.
» Education – The survey shows that
36% of survey respondents have
completed a diploma or certificate
program, and 29% have a university
bachelor’s degree. Although the
Council expected the numbers to be
a little higher for the latter category, it
agreed that this distribution will likely
change in upcoming years.
» Career level – Results of the career
level question show that 60% of
respondents are in the experienced
(non-management) category,
which the Council agreed is likely
representative of the proportion of
people in non-management versus
management roles in a typical,
medium-to-large industry employer.
» Professional Development Offerings
– Each year, we ask members what
topics they are interested in pursuing
for their professional development
with the CIP Society. This year,
the survey included key themes
as prompts for members: 59% of
respondents answered that they
are interested in claims case studies,
55% in new insurance products and
53% in emerging technologies and
emerging risks.
» Delivery Methods – When asked
about delivery of training,
respondents indicated that they are
‘interested’ or ‘extremely interested’ in
all five delivery methods proposed in
the survey: seminars (48%), in-class
workshops (43%), on-line webinars
(53%), on-demand courses (54%),
as well as self-study (40%). This
representation across the board
suggests that members are ready
to receive instruction in different
26 The Insurance Institute of Canada
ways, and that the CIP Society can
consider alternatives to the in-class
seminars that it has predominantly
offered.
» Factors Affecting Motivation – The
Council was interested in determining
what factors motivate members to
participate in seminars and volunteer
activities, partly to help provide
insight into how to proceed with the
Continuing Professional Development
(CPD) program, currently under
review. Sixty seven percent of
respondents indicated that the main
factor determining their participation
in a course or seminar is personal
growth. Seventy three percent stated
that they are motivated by the same
for volunteer activities.
» Suite of Services – Questions on the
importance of, and satisfaction with,
the suite of services offered by the
CIP Society have been asked since
2007. The levels for both measures are
consistent over time, respondents
rank the following services highest
in terms of the most important and
in terms of overall satisfaction: legal
updates, each of the ADVANTAGE
series of information resources (the
Daily, Monthly and Quarterly services),
and advertising and promotion of
the designation.
» Portable Devices and Social Media
– The questions regarding use
of portable devices for business
demonstrate that, at this time,
members are not particularly invested
in these devices for business activities.
35% of respondents indicated that
they do not use any portable devices
for business activities, 31% use
Blackberries, 8% use iPhones. When
asked about interest level in receiving
CIP Society communications on their
portable devices, 42% of respondents
are ‘not at all interested’.
» In terms of social media, our
members are just beginning to join
the conversation on-line. Only 6%
of respondents indicated that they
visit LinkedIn daily, 15% weekly, 15%
monthly, and 64% of respondents
never use LinkedIn. We do know,
however, that there are existing
LinkedIn CIP groups online, which
connect people who self-identify
as CIPs. Going forward, it will be
important for the CIP Society to
embrace the conversations that are
already taking place on-line, and join
in where appropriate. It is therefore
appropriate that Society members are
identified as a “community” within the
Institute’s social media strategy that is
in the early stages of implementation.
» National Leadership Awards – In terms
of promoting the National Leadership
Awards, the survey results show that
we will want to continue to improve
awareness of the program as only 30% of
respondents were ‘aware’ or ‘extremely
aware’ of the program, and 26%
were ‘not at all aware’ of the National
Leadership Awards program. The CIP
Society will endeavour to promote the
Awards program as fully as possible.
» Promoting Professionalism and the
Designation – 60% of respondents
indicated that the CIP Society was
’successful’ to ‘extremely successful’
in promoting professionalism. When
asked what else the CIP Society
could be doing to raise the level of
professionalism of our members,
respondents encouraged more
promotion of the designation These
comments indicate that either members
are unaware of the promotional
campaign to promote the designations,
or more often, that it is not enough.
We will monitor this feedback in future
surveys and as well, consider ways to
fully inform our members of our efforts
in achieving this important objective.
Professionals’ Council Report
Continued
PROFESSIONAL DEVELOPMENT
National Leadership Awards Program
The National Leadership Awards
Selection Committee is pleased to
announce this year’s 5 recipients:
Established Leaders:
Diane Brickner, CIP, ICD.D
President and CEO
Peace Hills Insurance Company
Edmonton, AB
Barry F. Lorenzetti, CIP
President, CEO and Founder
BFL CANADA
Montreal, QC
Emerging Leaders:
Drew Collins, BA, CIP, CRM, ACS
Casualty Underwriter
JEVCO Insurance Company
Mississauga, ON
Frederik Pelaez, BEng, MBA, FCIP, CRM, CIB
Client Executive
BFL CANADA
Montreal, QC
Kevin Sigouin, BComm, CIP, CRM
Vice President of Insurance
First Credit Union
Powell River, BC
the CIP Society Web site. The National
Leadership Awards are presented at
the appropriate local convocations, at
which time our Leaders will receive a
distinctive one-of-a-kind handmade
sculpture and be inducted into the CIP
Society Leadership Circle.
» Elizabeth Gallant (CIP Society member
pursuing continuing professional
development; Saint John, NB),
By celebrating the leadership qualities
of CIPs and FCIPs, we will contribute to
greater awareness of the designations
and a greater profile for our members
within the industry and in their
communities.
» Emily McHugh (daughter of late CIP
Society member John M. McHugh;
from Ayr, ON).
Professional Ethics
» John Pino (CIP Society member
pursuing continuing professional
development; Sydney, NS),
Applications are accepted by May 31st
each year, and scholarships awarded
before July 31st for the upcoming
academic year.
Since 2007, the CIP Society has published
28 columns on ethical discussions in
a national trade magazine, initially in
Canadian Insurance Top Broker magazine
and now, since November 2011, in
Canadian Underwriter. The sub-committee
and advisory network meet annually
to brainstorm for column topics. These
columns continue to position the CIP
Society as actively engaged in evolving
the ethical thinking and practice of our
members and the insurance community.
In addition, the articles are available on the
CIP Society Web site for all.
PROedge Seminars
Rhind Scholarships
» Ethics Seminar – We are currently
developing both an in-class seminar
and an on-line component. A list of
possible presenters is being compiled,
and a business plan is being drafted
to address the delivery of the seminar,
including a proposed fee structure.
This year’s recipients bring the number
of leaders inducted into the CIP Society
Leadership Circle up to 23. (10 Established,
13 Emerging): 2009 (8), 2010 (6), 2011 (4),
2012 (5).
The Rhind Scholarship offers four
scholarships of $1,000 each awarded
annually. Scholarships have been
awarded in 2003 (1), 2006 (1), 2007 (4),
2008 (4), 2009 (4), 2010 (1), and 2011
(3). This fund is sponsored through
proceeds of our affinity credit card
partnership with MBNA Canada.
Each year the nominations are open
from March 1 to June 1. Selection is
made in June/July, and the chosen
leaders are notified in August. Each year’s
leaders are announced to the industry
through news releases and advertising
in the trade magazines in early Fall,
and profiles and pictures are posted to
Since 2001, the CIP Society has offered
four Rhind Scholarships of $1,000 each.
Between 2003 and 2012, a total of 21
scholarships have been awarded. The CIP
Society National Council is pleased to
announce that three $1,000 scholarships
have been awarded for the 2012-2013
academic year. This year’s recipients are:
» Meet the Risk Manager – The Insurance
Institute of Ontario - Ottawa Chapter
piloted this seminar successfully in
November and the Insurance Institute
of Ontario - Conestoga Chapter
repeated it in May. Support material for
local managers includes a participant’s
package (with reports and articles
providing an overview of Enterprise Risk
Management), and a comprehensive
list of suggested risk managers across
the country as possible presenters.
» Boiler and Machinery – The existing
nationally packaged seminar has
been reviewed with the help of
representatives/presenters from
BI&I, and is being presented this
Fall with enhanced resources for
participants that includes case studies
and policy wordings.
As well, the Council is considering a more
planned approach to the CIP Society’s
2011 – 2012 Annual Report 27
Professionals’ Council Report
Continued
professional development offerings. At its
fall meeting, various themes and survey
findings were discussed including the
possible benefits of providing learning
opportunities in key thematic content
areas (insurance products, emerging
trends and issues management themes)
and in multiple delivery mechanisms.
INFORMATION RESOURCES
The ADVANTAGE of membership is the
availability of Information Services for
members on a DAILY, MONTHLY and
QUARTERLY basis. And as the membership
survey confirms, these are valued benefits
of membership.
ADVANTAGE Daily: the news in brief
ADVANTAGE Daily news (in English) and
AVANTAGE Hebdomodaire (weekly in
French) has been a consistent service
delivered to members for many years
now, with some changes along the
way in terms of delivery and/or news
providers. For example, in January, 2012,
we enhanced the U.S. and international
news service by sourcing news from
Advisen (New York). Going forward,
we continue to explore opportunities
to further enhance the members’
experience (new format, new tracking
mechanisms, and better viewing on
blackberry and iphones, etc.).
ADVANTAGE Monthly: emerging
trends and issues
At the beginning of this year, our
writers/subject matter experts helped
map out the topics for the Advantage
Monthly papers for 2012. The papers
are positioned as a source of information
on a topic our members may not be
that familiar with, and provide a good
starting point for research, with additional
resources listed should members want
to delve into the issue further. By the end
of 2012, we will have a ‘hot topics library’
of 58 trends papers on such topics as:
28 The Insurance Institute of Canada
supply chain risks, fracking, wildfire risk
in Canada, going paperless in claims and
underwriting, the evolving complexity of
class actions and more.
ADVANTAGE Quarterly: the pulse of
the industry
The Society’s quarterly newsletter
continues to provide a vehicle to
promote the Society, profile members,
and advertise programs like the National
Leadership Awards, Rhind Scholarships
and MemberPerks program to members.
CIP Society Web Site
www.insuranceinstitute.ca/cipsociety
The English and French sites promote
the Society using four main areas of
programs and services: Membership,
Professional Development, Information
Resources and Promotion. There is a
wealth of resources and information
available to all, with selected elements
offered to members-only.
Dictionary of Insurance
A volunteer task force of CIP Society
members has edited and updated a
partial list of terms for a new edition of
the Dictionary of Insurance. Institute staff
editors are cross-referencing the original
print dictionary, as well as CIP and FCIP
textbooks, to add additional terms to the
dictionary. The full list will be reviewed
and edited and when we have the final
draft, we will discuss various ways of
publishing the dictionary, in print and
electronically, including the possibility of
a dictionary mobile application.
PROMOTION
Promoting the Designations
– Consumer Advertising Campaign
(Designation and Grad Ads)
There are three advertising strategies that
have been in place for a number of years:
(1) National Consumer Advertising
– promoting the designation to
consumers through ads in national
consumer magazines (typically Canadian
Business, Canadian Living, enRoute,
Moneysense, Reader’s Digest, Globe & Mail,
Report on Insurance, Les Affaires).
(2) Local Consumer Advertising –
promoting the designation to
consumers through local media
opportunities; often in print in
magazines and local newspapers,
but also in bus shelters, in TV station
guides, and on billboards.
(3) Local Grad Advertising – promoting
our graduates in a consumer context
to promote the designation/insurance
professionals.
The local strategies above come into
play when the local Institute/Chapter
(a) generates a surplus from their local
Society seminar and networking
activities and (b) works with national in
a proportionate cost-sharing program.
Promoting the Society – Networking
Events
The Local Institutes/Chapters offer a
variety of networking events to bring
the community of graduates and
insurance together throughout the
year. These include: golf tournaments
and volleyball tournaments; cocktail
parties; group outings to theatre,
entertainment, skating and bowling
parties and minor league hockey
games; and annual special charity
events like Battle of the Bands
(Vancouver and Edmonton) and
Starlight Insurance Gala (Toronto).
PROMOTING CAREERS IN INSURANCE
– CAREER CONNECTIONS
Career Connections’ mission is to
improve the understanding of
insurance, illustrate its role in society,
Professionals’ Council Report
Continued
and encourage young adults and
career seekers to pursue one of the
many skilled professions available in the
insurance industry.
Career Connections accomplishes this
mission through a 4-point plan that
includes strategies around:
1. Increasing understanding of
insurance and awareness of careers
in the industry
Our key messages to our audiences,
our partners, the industry and our
various stakeholders is that Career
Connections is about promoting
greater understanding of how
insurance works, greater awareness
of an industry that employs 110,000
people, that has a variety of roles
and sectors within, is stable, has
possibilities for advancement,
reaches into all sectors, and has
many challenging and rewarding
positions available. We also work
to help youth understand how
insurance works through our lesson
plans for teachers to teach about risk,
personal responsibility, liability and
insurance in the classroom.
2. Putting a face to the industry
Our messengers – Career Connections
ambassadors – play a critical role in
the success of the program. Greater
outreach is not possible without
industry professionals acting as
spokespeople and volunteering to
help tell the story of insurance to
youth and career seekers.
3. Providing a gateway to careers in
insurance
Our active calendar of events and
activities is aimed at promoting
insurance education and career
awareness to many audiences,
including:
» post-secondary school students
and graduates,
» students in the full-time insurance
programs,
» junior high and high school
students,
» career changers, and
» intermediaries to these audiences,
such as teachers, guidance
counselors, career advisors.
4. Working together to attract the
employees of the future
- on behalf of, and with the support,
of the industry
Greater awareness within the industry
about the Career Connections
program, its initiatives and its outreach
is essential so that employers have
access to a variety of career events
across the country, that industry
professionals can get involved as
ambassadors, and ultimately, that the
connection is made between career
seekers and potential positions.
See Appendix A
List of Post Secondary Schools and
activities during 2011-2012
See Appendix B
Summary of 2011-2012 activities by
type by Institute/Chapter
Here are 5 key highlights for the
year:
1. Continued Outreach and Growth
in the Program
2. Gaining momentum in InsuranceSpecific Events
3. Building greater partnerships and
relationships
4. Establishing our career planning/
subject matter expertise
5. Creating a web and social media
presence
1. Continued Outreach and Growth in
the Program
Over the course of 2011-2012, our
outreach initiatives continued to
expand.
We put greater emphasis on our
post-secondary strategy, adopting a
multi-pronged approach. Creating an
on-campus presence, with multiple
touch points where possible, was a
key strategy to encouraging postsecondary students and graduates
to consider a career in insurance. Our
awareness strategies continue to
include participation in both general
and targeted (often business) career
fairs, sponsoring student events,
being part of panel presentations,
and participating in business program
events. Our engagement strategies
were enhanced this year to include
hosting more “careers in insurance”
fairs that involve employers in an onsite insurance-specific career fair, and
coordinating more insurance-specific
presentations and panels profiling the
variety of roles within the industry.
See Appendix A for our touch points
with post-secondary institutions
across the country.
As noted below, there was significant
growth in our insurance-specific
programming. These events enable
our audiences to not only become
aware of the career opportunities
in the insurance industry but to
engage with our ambassadors,
express interest, ask questions, seek
information, and find education
and career path information that
they can act on. Helping career
seekers move from awareness to
engagement and action is what
will be critical to ensuring the
industry has an interested pool
of candidates to draw upon to fill
vacancies as the impending talent
crunch takes effect.
2011 – 2012 Annual Report 29
Professionals’ Council Report
Continued
Career Connections also had strong
presence at community and career
changer events in centres such as
Vancouver, Kelowna, Abbotsford,
Edmonton, Regina, Manitoba and
Toronto. Our growth in reach and
exposure to secondary school
students has enabled our total
number of students reached to
remain at nearly 100,000 students
to date despite a lower number of
classroom presentations resulting
from decreased marketing and
outreach to educators during a period
of staff turnover.
2. Gaining momentum in InsuranceSpecific Events
In 2011-2012, Career Connections
hosted 30 insurance-specific events
for our post secondary audience.
This represents a third of our overall
campaign and is more than double
the 13 in the previous year. We had
an additional 8 insurance-specific
events for career changers which
brings the total of insurance-specific
events to 40, up from 27 in the
previous year (48% overall increase).
Highlights of our insurance specific
programming include:
» ‘Careers in Insurance’ career fairs
continue to gain momentum both
in terms of number of events,
number of student attendees, and
number of participating employers
interested in coming on campus to
connect with students at a career
fair specific to insurance.
» Resume presentations at both
Mohawk College and BCIT; a resume
book at BCIT was distributed to
industry partners participating
in the Meet & Greet networking
event and was designed to support
students in finding employment for
the summer and post-graduation.
30 The Insurance Institute of Canada
» ‘Careers in Insurance’ Presentations
at major career fairs in Vancouver,
Edmonton, Abbotsford, Kelowna
» Subject matter expertise (from
Ambassadors) in college programs
across the country (Mohawk, BCIT,
Fanshawe, Conestoga College)
» In-service to career services
practitioners at Simon Fraser
University and Capilano University
and Centre for Skills Development
& Training
» Informational Interviews arranged
for 25+ students and career
changers; includes 4 opportunities
for job shadowing
» Opportunities for Employment
presentations in Winnipeg
(career changers), JOIN Resume
Presentation (persons with
disabilities), Women Newcomers
Organization presentation
(Internationally Trained
Professionals (ITPs)
» Feed the Minds of Youth –
Highly successful year with more
companies on-board and seeking
expertise on how to build a
meaningful day for students on-site.
3. Our program went truly national
this year:
Through 2011-2012, Career
Connections continued to forge strong
and effective working relationships
with partners both within and outside
of the insurance industry. These
partnerships enable the program
to innovate, build broader scope
and reach for Career Connections
messaging and achieve our objective
as serving as a gateway to Canada’s
property and casualty insurance sector.
Examples of these partnerships in
action include our work with:
Professional/Industry Associations
Certified General Accountants of Ontario
(CGA)
Career Connections partnered
with CGA Ontario to host Student
Connect – Careers in Financial
Services at the Insurance Institute
of Canada’s offices in January, 2012.
The event had over 300 students
from 8 post-secondary campuses
networked with 16 employers in
a career fair designed to facilitate
connections to the sector. 50% of
the participating employers were
from the P & C sector, which clearly
positioned the industry as the third
pillar of the financial services sector
in Canada. We were also able to
engage students in two information
sessions focused on the industry and
the career opportunities it offers.
Career Connections also provided
all of the tips for success/pre-event
preparation packages distributed in
advance of the event to all students
scheduled to attend. This material
included a feature blog on a recent
grad who was hired at Intact as a
Commercial Underwriter, a resume
preparation tool-kit which made use
of insurance specific examples, and
networking tips.
Ontario Insurance Adjusters
Association (OIAA)
Career Connections was invited
to be the featured speaker for
the student program (students
from all four Ontario colleges
offering an insurance program)
at the annual OIAA Conference in
February. We designed an engaging
presentation which explored the
demographic composition of the
insurance industry, career pathways
with a focus on claims, strategies for
effective networking/job search and
tips for maximizing the opportunities
Professionals’ Council Report
Continued
presented at the OIAA Conference
(eg. Job Fair with OIAA member
organizations, luncheon, etc.) for
the 150+ students and faculty
in attendance. This presentation
incorporated both the Career and
Forces of Nature DVDs, hands-on
activities and a question & answer
period. Overall, this presentation was
very well received and has resulted
in OIAA extending an offer to the
Career Connections team to present
as the featured speaker for the next
two conference programs.
Career Connections also, once
again, participated in the Job Fair
portion of the day and was able to
engage participating students in
further discussion about their career
path, next steps and honing their
job search skills. This engagement
opportunity and partnership resulted
in further exposure for the program
and its outreach efforts in the OIAA
publication – Without Prejudice.
Toronto Financial Services Alliance
(TFSA)
Career Connections continued
to foster its relationship with the
Toronto Financial Services Alliance.
Our activities included continued
participation in hosting secondary
students as a part of a corporate
tour program; this is a presentation
with hands-on activities and a video
presentation which demonstrates
the role of insurance in society, career
pathways and the career journey of
an Ambassador. We also played an
instrumental role in the development
of competency profiles related key
roles required in the sector (insurance
specific roles included underwriter,
adjuster, customer service/broker)
that TFSA has included on their
website, career profiling tool and in
publications targeted to industry,
practitioners, educators, etc.
Edmonton Economic Development
Corporation
Career Connections was approached
by the Edmonton Economic
Development Corporation to
participate in the networking
session they were hosting at the
Rocky Mountain Business Seminar.
Upon realizing our expertise and
resources available to support the
session, Career Connections was
asked to act as a lead facilitator
in the session. We delivered
an industry overview, brought
partners/Ambassadors to network
with students during the session
and supplied materials to support
further career exploration and
on-going conversations students
would be having with industry
professionals about joining
the sector. Career Connections
looks forward to leveraging this
relationship to further our career
changer and post-secondary
outreach in the province of Alberta.
Media Partners
In working with media partners
such as Canadian Insurance Top
Broker, jobpostings magazine, and
TalentEgg.ca, Career Connections
has supplied Ambassadors/subject
matter expertise for interviews for
feature articles related to women
in insurance, insurance careers,
demographic challenges faced
by the industry and recruitment/
retention. These articles appeared in
addition to our regular advertising
initiatives and demonstrate that our
media relationships extend beyond
simply that of ‘ad buyer.’
Educational Partners
In working with educational partners
such as the Halton Industry Education
Council, Ontario Business Education
Partnership, Career Education
Society of BC, JOIN (employment for
persons with disabilities), Ryerson
IAFP Program (Internationally Trained
Professionals), Stepping Stones
(Aboriginal Employment Initiative)
and the Canadian Association of
Career Educators and Employers
(CACEE), Career Connections is able
to extend our reach to specialized
segments of our target audiences
and foster working alliances with key
influencers in the career decision
making process (teachers, career
practitioners, etc.).
4. Establishing our career planning/
subject matter expertise
Career Connections is rapidly
progressing in its emergence as a
strategic partner to both our internal
and external stakeholders. We have
positioned ourselves as subject matter
experts to support Institute staff in
responses to career inquiries through
the tracking/monitoring of the nature
of these inquiries, developing FAQs
on our web-site to help provide a
tool for both staff and customers to
quickly locate the information they are
looking for, providing data/language
and resources to support strategic
initiatives, and working more closely
with local councils through our
Career Connections Champions
program which supports those on
council with responsibilities related
to Career Connections in better
understanding their role, informing
outreach strategy and building
relationships with local Ambassadors.
We have also responded to direct
inquiries from Career Centre staff and
our target audiences with respect to
connecting to a career in insurance;
150+ in 2011-12 with approximately
80% initially coming in by telephone.
Requests are also coming in for more
in-depth consultation and support
2011 – 2012 Annual Report 31
Professionals’ Council Report
Continued
in connecting to the industry; even
from those already working in the
industry.
» In the first quarter of 2012 (January
to March), web traffic was up 31%
from the same period last year.
Our HR and industry partners have
also continually increased the
instances that they are looking
to Career Connections to lend
expertise to advise on campus
recruitment, expand reach to career
seekers/changer audiences and
discuss ways to increase the visibility
of their recruitment postings. We
have also seen a rise in the requests
for an Insurance Institute/Career
Connections voice at internal career
planning/recruitment events.
» In April 2012 alone, web traffic
is up 64%; largely due to our
partnership with TalentEgg.ca
in an ‘Insurance Week’ promotion
where our feature articles,
contributed by Career Connections
and posted to the TalentEgg site,
were shared by readers via e-mail
over 20 times, re-tweeted 12 times
and read (not just viewed) by 300+
users; our profile on TalentEgg.ca
saw an increase in views of 54%
with a 10% overall increase on
click throughs to our site during
Insurance Week (April 16th – 20th).
The content associated with
TalentEgg.ca will remain active and
available to users for 12 months as
a Career Guide (we anticipate even
more traffic to be driven to our own
site as a result).
5. Creating a web and social media
presence
In our current employment market,
21st century fluencies and online engagement are pivotal for
any organization to achieve its
objectives. And this is particularly
critical for Career Connections,
when we do not know who is
seeking information on careers in
insurance. Our web site and the
start of our social media strategy
are helping to take the conversation
about careers in insurance to where
the conversation is happening.
In terms of web presence: we continue
to evolve and grow our presence
in this sphere and are excited to
report significant growth in our web
presence and traffic driven to our
on-line resources resulting from our
outreach (in-person, print, on-line
using social media vehicles/ other web
tools). These increases are quantified
through the following highlights:
» 22% increase in unique visitors to
the Career Connections site vs. the
same period last year; 20% of site
users are spending over 30 minutes
on the site per visit.
32 The Insurance Institute of Canada
» Over 30% of site visitors selfidentified themselves as career
changers and leveraged the
resources and information in that
section of our web site. Without any
advertising currently directed at
career changers, this demonstration
of interest suggests significant
follow-up from this target audience
as a result of our presence at various
career changer events.
» Increased twitter, facebook and
blog platform presence through
collaboration with educational,
media, and programming partners.
In terms of social media: we have
developed a ‘crawl, walk, run’
social media strategy for Career
Connections that includes a
number of activities this Fall:
» Repackaging some of our content
into shareable elements
» Starting a YouTube channel for
our career videos
» Creating an interactive aptitude
quiz
» Initiating Career Connections
presence on twitter, facebook,
LinkedIn
» Generating interest in the website
(content, quiz) through social ads
» Implementing an events
promotional plan that incorporates
twitter and facebook into our
traditional promotional aspects for
both general career fairs and our
insurance specific events
» Creating conversation calendars
and rapid response processes
» Establishing benchmarks and
measurable outcomes for the
activities.
In conclusion
Career Connections works to promote
careers in insurance to those not yet in
the industry, facilitating the industry’s
future recruitment needs. The Society
works to advance the education,
experience, ethics and excellence
of those who have attained their
professional designation; and to foster
and promote the professionalism of
our members and the recognition of
the CIP and FCIP designations as the
premier designations in property &
casualty insurance.
It has been my pleasure to work with
the CIP Society National Council
members and members of our subcommittees, and I extend my respect
for the past members, for their time and
enthusiastic contribution to making
the National Council constructive and
active to the vitality of the Society.
Professionals’ Council Report
Continued
The CIP Society National Council
members are:
Chair:
Bob Tisdale, MBA, FCIP, CRM
Markham, ON
Members:
Miles Barber, B.Comm (Hons), FCIP, CRM
Winnipeg, MB
Patrick Bouchard, PAA
Québec, QC
Michèle Boulé, B.Sc., FPAA, CRM
Montreal, QC
Andrew Clark, CAIB, CRM, FCIP
Toronto, ON
Ed Forbes, FCIP
Shelbourne, ON
David Johnston, FCIP, CRM
North Vancouver, BC
Ethics Sub-Committee
Rhind Scholarship Sub-Committee
Chair:
Members:
Andrew Clark, CAIB, CRM, FCIP
Toronto, ON
Ed Forbes, FCIP
Shelbourne, ON
Members:
David Johnston, FCIP, CRM
North Vancouver, BC
Glenn Williamson, FCIP
Toronto, ON
Nadine Austin, FCIP
Toronto, ON
Ken Lloyd, CIP
Kitchener, ON
Respectfully submitted,
Leadership Awards Selection
Sub-Committee
Bob Tisdale, MBA, FCIP, CRM
Chair, Professionals’ Council
Chair:
Brian Gough, FCIP, CLA, FCIAA
Bedford, NS
Members:
Susan Meltzer, BA, CRM, FCIP
Scarborough, ON
Jamie Hotte, FCIP
Edmonton, AB
Linda Murray, FCIP
Moncton, NB
Denis Allard, BAA, FPAA
Montreal, QC
Paul Féron, FCIP, CRM
London, ON
Tammie Norn, FCIP
Markham, ON
Julie Pingree, CIP
Toronto, ON
I also extend my thanks to Peter Hohman,
MBA, FCIP, ICD.D, Ted Hellyer, FCIP, CRM,
and Margaret Parent, BA, for their
guidance and support.
Joanne Brown, CIP
Toronto ON
Darrell Mack, BAC, FCIP
Saskatoon, SK
Lyna Newman, FCIP, CRM
Toronto, ON
Tammie Norn, FCIP
Toronto, ON
Carla Blackmore, FCIP, CRM
Toronto, ON
Beth Pearson, CIP
Hamilton, ON
2011 – 2012 Annual Report 33
Appendix A
List of Post Secondary Schools and activities during 2011-2012
Post Secondary Institution
Western Canada
BCIT
Camosun College
Grant MacEwan University
Simon Fraser University - including Beedie School of Business
Southern Alberta Institute of Technology
University of Alberta
University of British Columbia - Okanagan
University of British Columbia - including Sauder School of Business
University of Calgary - including Haskayne School of Business
University of the Fraser Valley
University of Lethbridge
University of Manitoba
University of Northern British Columbia
University of Regina
University of Saskatchewan
University of Victoria - including Gustavson School of Business
University of Winnipeg
Ontario
Algonquin College
Brock University
Canadore College
Carleton University
Centennial College
Conestoga College
Durham College
Fanshawe College
Lakehead University
Laurentian University
McMaster University
Mohawk College
Niagara College
Nipissing University
Queen's University
Ryerson University - including Ted Rogers School of Management
Seneca College
Sheridan College
St. Clair College
Trent University
University of Guelph
University of Ottawa
University of Toronto – including Rotman School of Management
University of Toronto At Mississauga (UTM)
University of Waterloo
University of Western Ontario
University of Windsor
University of Ontario Institute of Technology (UOIT)
Wilfrid Laurier University
York University – including Schulich School of Business
Québec
Bishop's University
Concordia University – John Molson School of Business
HEC Montréal
McGill University -including Desautels School of Management
Université Laval
Université de Québec a Montréal (UQAM)
Eastern Canada
Dalhousie University
Memorial University
Mount St. Vincent University
New Brunswick Community College
St. Francis Xavier University
St. Mary’s University
Université de Moncton
University of New Brunswick
General
Career
Fair(s)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Business
Career
Fair(s)
Presentation
Panel
Careers in
Insurance
Fair
Careers in Insurance
Presentation(s)
Panel
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•Bolddenotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair.
34 The Insurance Institute of Canada
Appendix B
Summary of 2011-2012 activities by type by Institute/Chapter (August1, 2011 to July 31, 2012)
Insitutes
Ambassadors
Total
Trained
(as of 07/12)
British Columbia
1
40
# of Amb
participating
in min. 1 event
27
Class
Presentations
33
# of
Schools
11
# of
Secondary
Activities
8
# of Post
Secondary
Activities
Participants
at Secondary
Activities
17
29,035
Northern Alberta
5
25
13
13
3
3
4
14,104
Southern Alberta
10
26
13
14
5
2
6
5,986
4
2
Saskatchewan
0
3
2
Manitoba
0
2
2
IADQ
1
7
3
3
1
Nova Scotia
0
10
3
4
4
1
2
4,891
1
2
2,750
8
4,355
1
2
2,584
Newfoundland
2
4
2
1
2,500
PEI
1
1
0
0
0
New Brunswick
Regional Summary
0
3
2
2
1
1
4
4,048
20
126
67
63
27
17
46
70,253
IIO Chapters
Ambassadors
Total
Trained
(as of 07/12)
# of Amb
participating
in min. 1 event
Class
Presentations
# of
Schools
# of
Secondary
Activities
# of Post
Secondary
Activities
Participants
at Secondary
Activities
Southwestern
0
23
12
6
4
1
5
2,625
Conestoga
1
30
14
15
7
2
4
4,431
Cambrian Shield
3
9
3
1
1
6
2,080
Hamilton/Niagara
2
22
16
14
6
2
8
7,127
Toronto
6
84
49
79
35
18
20
71,177
Kawartha / Durham
1
13
7
7
4
1
2
3,475
9
24
15
5
4
5
3,487
Regional Summary
Ottawa
22
205
116
127
61
24
49
94,402
NATIONAL TOTAL
42
326
183
200
88
41
95
164,655
Please note that this chart reflects that we had a significant drop in classroom presentations comparing year over year (200 vs 320 for the 2010/11 school year),
attributable to greater emphasis on our post-secondary campaign, as well as somewhat less teacher outreach promoting ambassador availability, due in part to Career
Connections staff turnover.
2011 – 2012 Annual Report 35
Treasurer’s Report
This report is the formal method of
accepting and approving the audited
financial statements for 2011-2012
prepared by BDO Canada LLP, Chartered
Accountants. The reports have been
examined by the Executive Committee
and subsequently approved by the
Board of Governors for presentation to
this meeting.
The Insurance Institute enjoyed another
successful year turning in an operating
surplus in each of its three divisions on
strong revenues and effective expense
control by management.
The Executive Committee however,
endorsed the termination of the
Institute’s investment fund manager
due to their under performance and
approved the subsequent appointment
of Foyston Gordon & Payne Inc. as
36 The Insurance Institute of Canada
the Institute’s new fund manager
effective April 1, 2012. With only one
quarter remaining in the Institute’s
fiscal year, the new managers were
not able to make much of an impact
and so while the Institute’s investment
returns were positive they were
minimal. Overall however, on the
strength of management’s operational
performance the Institute was able to
finish the year in good financial health.
With a focused and aggressive
membership renewal campaign
together with local institute initiatives,
membership in the Insurance Institutes
jumped a remarkable 5.7%, 2,078
members, to reach a new all-time
high of 38,643 members. CIP Society
membership continued its modest
but steady growth reaching 16,130
members this past year.
We would like to record our thanks to
employers for their ongoing support of
the Institutes through their voluntary
subscriptions, permitting their staff
to participate as resources to the
Institute and as volunteers, and for
the continuing encouragement they
provide to motivate their employees
to complete their professional
qualifications.
The audited financial statements are
self-explanatory and show that our
reserves and operating positions are
strong, and I move for their acceptance
and approval at this time.
Respectfully submitted,
Maurice Tulloch, BA(Econ), MBA, CMA
Deputy Chairman, Board of Governors
Independent Auditor's Report
To the Members of
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
We have audited the accompanying
financial statements of the The
Insurance Institute of Canada/L'Institut
d'Assurance du Canada which comprise
the balance sheet at July 31, 2012
and the statements of the Special
Projects Reserve Fund, Funds Invested
in Capital Assets, Contingency Reserve
Fund, Operating Funds, Revenue and
Expenditures - General Operations,
Revenue and Expenditures - Career
Connections, Revenue and Expenditures
- Professionals' Society and cash flows
for the year then ended and a summary
of significant accounting policies and
other explanatory information.
Management's Responsibility for the
Financial Statements
Management is responsible for the
preparation and fair presentation
of these financial statements in
accordance with Canadian generally
accepted accounting principles, and for
such internal control as management
determines is necessary to enable the
preparation of financial statements that
are free from material misstatement,
whether due to fraud or error.
Auditor's Responsibility
Our responsibility is to express an
opinion on these financial statements
based on our audit. We conducted our
audit in accordance with Canadian
generally accepted auditing standards.
Those standards require that we comply
with ethical requirements and plan and
perform the audit to obtain reasonable
assurance about whether the financial
statements are free from material
misstatement.
An audit involves performing
procedures to obtain audit evidence
about the amounts and disclosures in
the financial statements. The procedures
selected depend on the auditor's
judgment, including the assessment
of the risks of material misstatement
of the financial statements, whether
due to fraud or error. In making those
risk assessments, the auditor considers
internal control relevant to the entity's
preparation and fair presentation
of the financial statements in order
to design audit procedures that are
appropriate in the circumstances, but
not for the purpose of expressing an
opinion on the effectiveness of the
entity's internal control. An audit also
includes evaluating the appropriateness
of accounting policies used and the
reasonableness of accounting estimates
made by management, as well as
evaluating the overall presentation of
the financial statements.
We believe that the audit evidence we
have obtained is sufficient and appropriate
to provide a basis for our audit opinion.
Opinion
In our opinion, the financial statements
present fairly, in all material respects,
the financial position of the Institute
as at July 31, 2012 and the results
of its operations and cash flows for
the year then ended in accordance
with Canadian generally accepted
accounting principles.
Chartered Accountants,
Licensed Public Accountants
Mississauga, Ontario
October 11, 2012
2011 – 2012 Annual Report 37
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Balance Sheet
2012
July 31
2011
Assets
Current
Cash
Accounts receivable (p.14, Note 1)
Instructional materials
Prepaid expenses
$
378,557
710,913
279,385
116,504
$
1,206,460
727,748
269,949
114,093
1,485,359
1,020,114
64,901
13,118,671
2,318,250
624,264
106,424
12,610,232
$ 15,689,045
$ 15,659,170
$
$
Pension fund (p.16, Note 7)
Capital assets (p.14, Note 2)
Long term investments (p.14, Note 3)
Liabilities and Fund Balances
Current
Accounts payable (p. 14, Note 4)
Deferred revenue (p.15, Note 5)
Award Funds
Insurance Institute of Canada (p 15, Note 6)
Local Institutes (p.15, Note 6)
Supplementary retirement benefit plan liability (p.16, Note 7)
Fund balances (p.17, Note 8)
Special Projects Reserve Fund
Funds Invested in Capital Assets
Contingency Reserve Fund
Pension Reserve Fund (p.16, Note 7)
Operating Funds
General Operations Fund
Career Connections Fund
Professionals’ Society Fund
1,058,582
3,097,697
864,249
2,782,876
29,337
20,907
29,163
19,758
4,206,523
-
3,696,046
776,800
4,206,523
4,472,846
4,035,832
64,901
2,792,546
700,000
3,551,158
106,424
2,661,227
700,000
2,804,374
479,484
605,385
3,177,317
360,187
630,011
11,482,522
11,186,324
$ 15,689,045
$ 15,659,170
Approved on behalf of the Board of Governors:
Karen Barkley, MBA, CIP, CRM
Chair
38 The Insurance Institute of Canada
Maurice Tulloch, BA (Econ), MBA, CMA
Deputy Chair
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of Special Projects Reserve Fund
2012
2011
$ 3,551,158
1,657,033
41,941
189,530
255,970
$ 1,500,000
2,313,847
300,000
184,260
147,603
132,293
5,695,632
4,578,003
(1,659,800)
(1,026,845)
For the year ended July 31
Balance, beginning of year
Transfer from General Operations
Transfer from General Operations - Pension RCA
Transfer from Career Connections
Transfer from Professionals’ Society
Investment Income
Expenditures
Balance, end of year
$ 4,035,832
$ 3,551,158
Statement of Funds Invested in Capital Assets
2012
For the year ended July 31
2011
Balance, beginning of year
Transfer from General Operations
Amortization for the year
$
106,424
16,860
(58,383)
$
225,136
2,500
(121,212)
Balance, end of year
$
64,901
$
106,424
Statement of Contingency Reserve Fund
For the year ended July 31
2012
2011
Balance, beginning of year
Transfer from General Operations
Transfer from Professionals’ Society
Investment income
$ 2,661,227
131,319
$
Balance, end of year
$ 2,792,546
$ 2,661,227
2,070,153
529,847
61,227
2011 – 2012 Annual Report 39
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of General Operations Fund
2012
For the year ended July 31
2011
Balance, beginning of year
Transfer to Contingency Reserve
Transfer to Special Projects Reserve
Transfer to Special Projects Reserve - Pension RCA
Transfer to Funds Invested in Capital Assets
Transfer from Provincial Institutes
Excess of revenue over expenditures for the year
$ 3,177,317
(1,657,033)
(16,860)
501,041
799,909
$ 6,200,487
(2,070,153)
(2,313,847)
(300,000)
(2,500)
183,995
1,479,335
Balance, end of year
$ 2,804,374
$ 3,177,317
Statement of Career Connections Fund
2012
For the year ended July 31
2011
Balance, beginning of year
Transfer to Special Projects Reserve
Excess of revenue over expenditures for the year
$
360,187
(41,941)
161,238
$
464,943
(184,260)
79,504
Balance, end of year
$
479,484
$
360,187
Statement of Professionals' Society Fund
2012
For the year ended July 31
2011
Balance, beginning of year
Transfer to Contingency Reserve
Transfer to Special Projects Reserve
Transfer from Provincial Institutes
Excess of revenue over expenditures for the year
$
630,011
(189,530)
63,237
101,667
$ 1,029,847
(529,847)
(147,603)
39,490
238,124
Balance, end of year
$
605,385
$
40 The Insurance Institute of Canada
630,011
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of Revenue and Expenditures
– General Operations
2012
For the year ended July 31
Balance
Agents licensing
Tuition
Examination fees
Fellowship program
National subscribers
Text Fees
$
$
414,296
1,752,006
2,987,712
281,660
1,683,078
2,721,304
$ 10,140,162
$ 9,840,056
41,501
77,992
190,466
69,956
314,428
90,568
215,304
80,395
590,761
43,029
75,648
158,435
315,906
70,525
833,953
5,880,471
270,702
43,309
4,530
570,889
32,295
63,487
164,251
66,580
316,216
116,637
216,779
67,951
517,499
45,973
68,162
159,374
221,096
55,952
829,431
5,777,667
213,707
43,134
5,970
456,180
46,346
9,971,063
(555,371)
9,452,392
(438,655 )
9,415,692
9,013,737
724,470
75,439
826,319
653,016
799,909
$ 1,479,335
Balance
Agents licensing
Bad debt expense
Bank and credit card charges
Bursaries and prizes
Business development
Equipment leasing, maintenance and support
Examination expenses
Fellowship program
Grants to provincial institutes
Insurance
Office maintenance and renovation
Postage
Printing, stationery
Professional fees
Rent and taxes
Salaries and benefits
Technology
Telephone
Translation office
Travel
Tutors and authors
Less: Recoveries from the Insurance Institute of Ontario
Investment income, net
Excess of revenue over expenditures for the year
338,546
1,720,133
3,141,030
317,757
1,737,803
2,884,893
2011
$
2011 – 2012 Annual Report 41
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of Revenue and Expenditures
– Career Connections
2012
For the year ended July 31
Revenue
Job site
National subscribers
$
Expenditures
High school program
Marketing and advertising
Postage
Printing, stationery
Salaries and benefits
Excess of revenue over expenditures from operations
Investment income, net
Excess of revenue over expenditures for the year
42 The Insurance Institute of Canada
$
22,539
799,094
2011
$
20,260
736,941
821,633
757,201
10,748
198,694
17,896
55,371
380,000
51,284
217,342
19,845
52,837
369,996
662,709
711,304
158,924
45,897
2,314
33,607
161,238
$
79,504
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of Revenue and Expenditures
– Professionals' Society
2012
For the year ended July 31
Revenue
Economic benefits
Educational programs
Memberships
$
Expenditures
Council expenses
Economic benefits
Educational programs
Marketing and advertising
Membership
Office expenses
Postage
Printing, stationery
Professional fees
Salaries and benefits
Excess of revenue over expenditures from operations
Investment income, net
Excess of revenue over expenditures for the year
$
10,587
1,709
1,452,984
2011
$
9,943
5,673
1,460,439
1,465,280
1,476,055
8,400
134,524
79,826
508,404
24,638
35,041
8,753
3,075
565,000
8,833
95,960
73,953
535,523
15,588
225
23,413
11,243
4,891
540,000
1,367,661
1,309,629
97,619
166,426
4,048
71,698
101,667
$
238,124
2011 – 2012 Annual Report 43
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Statement of Cash Flows
For the year ended July 31
2012
2011
799,909
161,238
101,667
131,319
255,970
$ 1,479,335
79,504
238,124
61,227
132,293
Cash was provided by (used in)
Operating activities
Excess of revenue over expenditures for the year
- General operations
- Career Connections
- Professionals' Society
- Contingency Reserve Fund
- Special Projects Reserve Fund
Adjustments to reconcile excess of revenue
over expenditures for the year to cash from operations
Pension expense
Supplementary retirement benefit plan expense
Unrealized investment loss (gain)
Long term investment income, net
Changes in non-cash working capital balances
Accounts receivable
Instructional materials
Prepaid expenses
Accounts payable
Deferred revenue
Award funds
- Insurance Institute of Canada
- Local Institutes
$
Investing activities
Purchases of long term investments, net
Purchase of capital assets
Special Project Fund expenditures
Financing activities
Transferred from Provincial Institutes
Employer contribution to the Pension Plan
Employer contribution Supplementary Retirement Benefit Plan
Decrease in cash during the year
Cash, beginning of year
Cash, end of year
44 The Insurance Institute of Canada
$
496,200
(776,800)
49,293
(557,732)
460,000
218,124
(499,852 )
(495,058 )
16,835
(9,436)
(2,411)
194,333
314,821
226,218
(50,832 )
71,366
(288,320 )
27,820
174
1,149
412
1,599
1,176,529
1,661,960
(16,860)
(1,659,800)
(500,000 )
(2,500 )
(1,026,845 )
(1,676,660)
(1,529,345)
564,278
(892,050)
-
223,485
(409,701 )
(13,124 )
(327,772)
(199,340)
(827,903)
(66,725 )
1,206,460
1,273,185
378,557
$ 1,206,460
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Summary of Significant Accounting Policies
July 31, 2012
Purpose of Institute
The Institute is a non-profit organization incorporated under the laws of Canada. The
Institute is dedicated to providing educational courses and resources to the insurance
community. The Institute works in conjunction with the Provincial Institutes to support
their delivery of educational programs through the development of a uniform standard
of insurance education.
The Institute is a non-profit organization and, as such, is exempt from income tax.
Basis of Accounting
The Organization follows the deferral method of accounting. Revenues and expenses
are recorded on the accrual basis, whereby they are reflected in the accounts in the
period in which they have been earned and incurred, respectively, whether or not
such transactions have been finally settled by the receipt or payment of money.
Revenue Recognition
Membership fee revenue is recognized over the term of the membership period.
Agents licensing, tuition, examination fees and corresponding text fees revenue are
recognized upon completion of the course or event. National subscribers revenue is
recognized over the term of the annual subscription. Fellowship program revenue is
recognized as the service is provided. Other revenues are recognized upon provision
of the goods or service.
Instructional Materials
Instructional materials are stated at the lower of cost and net realizable value. Cost is
generally determined on a first-in, first-out basis.
Capital Assets
Capital assets are recorded at cost less accumulated amortization. Amortization based
on the estimated useful life of the asset is charged directly to Funds Invested in Capital
Assets from the date the asset is put in use as follows:
Computer equipment and software - 4 years straight line basis
Leasehold improvements
- 5 years straight line basis
Office equipment
- 4 years straight line basis
Long Term Investments
Transfers to/from Provincial
Institutes
Long term investments consist of term deposits and bond and equity funds which are
capable of reasonably prompt liquidation but are being held long term and are stated
at market value. Investment income includes unrealized gains or losses for investments
held at the balance sheet date.
The surplus accounts of Provincial Institutes are generally maintained at amounts
agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed
amounts become payable to The Insurance Institute of Canada with the exception of
additional agreed amounts appropriated to reserve accounts. Any operating deficits
are potentially recoverable from The Insurance Institute of Canada subject to review
and approval by the Executive Committee in accordance with the Provincial and/or
Local Institute Financing Guidelines.
2011 – 2012 Annual Report 45
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Summary of Significant Accounting Policies
July 31, 2012
Deferred Revenue
Deferred revenue results from the following:
(a) National subscribers revenue recognized on a calendar year basis;
(b) The receipt of distance learning course registration fees for programs administered
after the year end, net of related expenses incurred before year end.
(c) The receipt of Professionals' Society membership fees relating to membership for the
following year.
(d) Other amounts received in advance of the revenue being earned.
Capital Management
The Institute's capital consists of its special projects reserve fund, funds invested in
capital assets, contingency reserve fund, pension reserve fund and operating funds.
The Institutes' primary objective of capital management is to ensure that is has
sufficient resources to continue to provide services. The Institute is not subject to any
externally imposed capital requirements.
Use of Estimates
The preparation of financial statements in accordance with Canadian generally
accepted accounting principles requires management to make estimates that affect
the reported amounts of assets and liabilities at that date of the financial statements,
and the reported amounts of revenues and expenses during the reporting period.
Actual results could differ from management's best estimates as additional information
becomes available in the future.
Employee Future Benefits
The Organization operates a defined benefit pension plan, available to certain
employees, whose funds are administered independently of the Organization's
finances. Funding is effected in accordance with independent actuarial advice. The
Organization recognizes a liability and an expense for its defined benefit plan in the
period in which employees render services in return for the benefits. The expense
is computed on an actuarial basis using the projected benefits method and based
on management's best estimates and other factors. Any actuarial gains and losses in
excess of 10 percent of the greater of the accrued benefit obligation and the fair value
of plan assets at the beginning of the year are amortized over the average remaining
service period of active employees expected to receive benefits under the plan.
Foreign Currency Translation
Foreign currency accounts are translated into Canadian dollars as follows:
At the transaction date, each asset, liability, revenue and expense is translated into
Canadian dollars by the use of the exchange rate in effect at that date. At the year end
date, monetary assets and liabilities are translated into Canadian dollars by using the
exchange rate in effect at that date. The resulting foreign exchange gains and losses
are included in income in the current period.
46 The Insurance Institute of Canada
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Summary of Significant Accounting Policies
July 31, 2012
Financial Instruments
Unless otherwise noted, it is management's opinion that the Institute is not exposed
to significant interest and credit risks arising from its financial instruments. In
management's opinion, the carrying amount of the Institute's financial instruments
approximate fair value unless otherwise noted. The Institute has $732,079 (2011 - $Nil)
in foreign equities investments denominated in Canadian dollars.
The Institute classifies its financial instruments into one of the following categories
based on the purpose for which the asset was acquired. The Institute's accounting
policy for each category is as follows:
Held-for-trading
This category is comprised of the long-term and short-term investments in term
deposits and bond and equity funds. They are carried in the balance sheet at fair value
with changes in fair value recognized in the statement of operations. Transaction costs
related to instruments classified as held-for-trading are expensed as incurred.
Loans and receivables
These assets are non-derivative financial assets, recognized at fair value, resulting from
the delivery of cash or other assets by a lender to a borrower in return for a promise
to repay on a specified date or dates, or on demand. They arise principally through
the provision of services (accounts receivable), but also incorporate other types of
contractual monetary assets.
Other financial liabilities
Other financial liabilities are recognized at fair value and include all financial liabilities
comprised of trade payables and other short-term monetary liabilities.
Allocation of Expenses
The organization incurs salaries and benefits expenses and general and administrative
support expenses that are common to the administration of the organization and to
each program that it operates. Salaries and benefits are allocated based on Executive
Committee approval which approximates the percentage of time spent on that
program. General and administrative support expenses are allocated proportionately
on the basis of the total costs of the programs.
2011 – 2012 Annual Report 47
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Notes to Financial Statements
July 31, 2012
1. Accounts Receivable
2012
Trade
Provincial Institutes
2. Capital Assets
Computer equipment
and software
Leasehold improvements
Office equipment
2011
$
265,059
445,854
$
288,118
439,630
$
710,913
$
727,748
2012
Net Book
Value
2011
Net Book
Value
Cost
Accumulated
Amortization
$ 2,512,842
1,228,441
295,939
$ 2,509,277
1,219,331
243,713
$
3,565
9,110
52,226
$
13,959
18,508
73,957
$ 4,037,222
$ 3,972,321
$
64,901
$
106,424
3. Long Term Investments
2012
2011
Marketable securities, beginning of year
Purchases, net
Investment income, net of investment fees
Adjustment to market value, as at July 31
$12,610,232
557,732
(49,293)
$ 11,115,322
500,000
495,058
499,852
Marketable securities, end of year
$13,118,671
$ 12,610,232
2012
2011
4. Accounts Payable
Trade
Provincial Institutes
48 The Insurance Institute of Canada
$
980,008
78,574
$
734,209
130,040
$ 1,058,582
$
864,249
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Notes to Financial Statements
July 31, 2012
5. Deferred Revenue
National subscribers - Academic Program
- Career Connections
Course registration fees
CIP Society membership fees
2012
$
753,807
351,228
571,418
1,421,244
$ 3,097,697
2011
$
765,289
307,441
467,834
1,242,312
$ 2,782,876
6. Award Funds
Insurance Institute of Canada
The purpose of the James Richardson Memorial Prize Fund and the Daphne Mullaly Award Fund are to provide annual
awards in education programs.
2012
2011
Balance, beginning of year
Investment income
$
$
29,337
-
Disbursements
Balance, end of year
29,163
174
$
29,337
28,751
1,912
30,663
1,500
$
29,163
Local Institutes
The purpose of the Shyback Award Fund is to provide awards to the associate graduates with the highest marks and other
deserving students in Central Alberta.
2012
2011
Balance, beginning of year
Investment income
$
$
20,907
-
Disbursements
Balance, end of year
19,758
1,149
$
20,907
18,159
1,599
19,758
-
$
19,758
2011 – 2012 Annual Report 49
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Notes to Financial Statements
July 31, 2012
7. Employee Future Benefits
Pension Fund
Fair value of plan assets
Less: Accrued benefit obligation
Funded status
Unamortized actuarial losses and transitional obligations
Pension fund
201
201
$ 10,918,500
(13,377,000)
$ 10,122,710
(11,199,600)
(2,458,500)
3,478,614
(1,076,890)
1,701,154
$ 1,020,114
$
624,264
A projection of the most recent actuarial valuation, completed as at December 31, 2010 based on the most updated
assumptions as recommended by the actuary, indicated a pension deficit of $2,458,500 (2011 - $1,076,890).
The rates assumed in calculations for the plan are a discount rate of 4.5% (2011 - 5%), an expected rate of return on plan
assets of 6% (2011 - 5%) and a rate of compensation increase of 2.5% (2011 - 4%) per year. The benefit plan's cost expensed
for the year totalled $496,800 (2011 - $460,000) and the plan participants' contributions for the year totalled $298,200
(2011 - $277,142). Benefits paid during the year totalled $307,213 (2011 - $263,375).
The rates assumed in calculations for the plan are a discount rate of 5%, an expected rate of return on plan assets of 5% and a
rate of compensation increase of 4% per year. The benefit plan’s cost expensed for the year totalled $460,000 (2010 $335,000)
and the plan participants’ contributions for the year totalled $277,142 (2010 $259,661). Benefits paid during the year totalled
$263,375 (2010 $261,525).
Plan assets consist of:
Asset category
Equity funds
Fixed income funds
Percentage of plan assets
2012
2011
55.0 %
45.0
57.0 %
43.0
Prior to 2012, the Institute funded a supplementary retirement benefit plan for senior management. A projection of the most
recent actuarial valuation, completed as at December 31, 2010 based on the most updated assumptions as recommended
by the actuary, indicated a projected obligation in 2011 of $776,800. The rates assumed in calculations for the plan were a
discount rate of 5%, an expected rate of return on plan assets of 5% and a rate of compensation increase of 4% per year.
During 2011, the Board approved the creation of a retirement compensation arrangement to replace the supplementary
retirement benefit plan. The Institute contributed $1,017,300 to this retirement compensation arrangement which provided
for the removal of the original supplementary retirement benefit plan liability and additional amounts required to bring the
plan up to date.
50 The Insurance Institute of Canada
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Notes to Financial Statements
July 31, 2012
8. Fund Balances
In 2011, the Board revised its policies relating to the fund balances as follows:
The Institute has determined that it requires five categories of funds.
The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the
Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special
projects approved by the Executive Committee or Board.
The Funds Invested in Capital Assets is maintained to provide for the acquisition of capital assets and the related
amortization.
The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus
investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the
Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the
minimum and maximum amounts as required.
The Pension Reserve Fund is maintained to provide for pension plan funding deficits.
The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals' Society
Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.
9. Commitments
(a) Leases
The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:
2013
2014
2015
2016
2017
Thereafter
$ 448,000
519,000
525,000
574,000
595,000
1,293,000
$3,954,000
The Institute has leased equipment at approximately $50,000 per annum to 2015.
(b) Demand Operating Loan
The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime
plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada's long term
investments fall below $500,000.
2011 – 2012 Annual Report 51
Financial Statements
The Insurance Institute of Canada/
L'Institut d'Assurance du Canada
Schedule of Consolidated Operating Activities
2012
For the year ended July 31
Revenue
Agents licensing
Job site
Tuition
Economic benefits
Educational programs
Examination fees
Fellowship program
Memberships
National subscribers
Text fees
Expenditures
Agents licensing
Bad debt expense
Bank and credit card charges
Bursaries and prizes
Business development
Council expenses
Economic benefits
Educational programs
Equipment leasing, maintenance and support
Examination expenses
Fellowship program
Grants to provincial institutes
High school program
Insurance
Marketing and advertising
Membership
Office expenses
Office maintenance and renovation
Postage
Printing, stationery
Professional fees
Rent and taxes
Salaries and benefits
Technology
Telephone
Translation office
Travel
Tutors and authors
Less: Recoveries from the Insurance Institute of Ontario
Investment income, net
Excess of revenue over expenditures for the year
52 The Insurance Institute of Canada
$
338,546
22,539
1,720,133
10,587
1,709
3,141,030
317,757
1,452,984
2,536,897
2,884,893
2011
$
414,296
20,260
1,752,006
9,943
5,673
2,987,712
281,660
1,460,439
2,420,019
2,721,304
12,427,075
12,073,312
41,501
77,992
190,466
69,956
314,428
8,400
134,524
79,826
90,568
215,304
80,395
590,761
10,748
43,029
707,098
24,638
75,648
211,372
380,030
73,600
833,953
6,825,471
270,702
43,309
4,530
570,889
32,295
63,487
164,251
66,580
316,216
8,833
95,960
73,953
116,637
216,779
67,951
517,499
51,284
45,973
752,865
15,588
225
68,162
202,632
285,176
60,843
829,431
6,687,663
213,707
43,134
5,970
456,180
46,346
12,001,433
(555,371)
11,446,062
11,473,325
(438,655 )
11,034,670
981,013
81,801
1,038,642
758,321
$ 1,062,814
$ 1,796,963
Regional Reports
2011 – 2012
Western Region representing the Western institutes:
The Insurance Institute of British Columbia
The Insurance Institute of Northern Alberta
The Insurance Institute of Southern Alberta
The Insurance Institute of Saskatchewan
The Insurance Institute of Manitoba
Ontario Region representing Ontario and its Chapters:
Cambrian Shield Chapter
Conestoga Chapter
Hamilton/Niagara Chapter
Kawartha/Durham Chapter
Ottawa Chapter
Southwestern Ontario Chapter
Quebec Region representing:
IADQ (region de l’est)
IADQ (region de l’ouest)
Atlantic Region representing the Atlantic institutes:
Insurance Institute of New Brunswick
The Insurance Institute of Newfoundland & Labrador
Insurance Institute of Nova Scotia
The Insurance Institute of Prince Edward Island
2011 – 2012 Annual Report 53
Western Regional Report
Ted A. Teterenko, MBA, FCIP
Regional Vice-Chair, Western Provinces
Introduction
seminars held also met targets set for
number and participants.
2011/12 was another successful year for
the Western Institutes.
Membership increased in Western
Canada with the Institutes recording a
year over year increase of nearly 7%.
The Institutes targeted under-represented
markets such as brokers and rural
members, also utilizing seminar programs
as an opportunity for additional
memberships during the year.
Student registration through the year also
saw achievement at 5% over target while
Membership (See figure A)
CIP Program (See figure B)
We are very pleased to report a
membership increase recorded
by each of the Western Institutes.
Overall we achieved a 6.8% increase
in membership from the prior year
with 11,370 members in comparison
to 10,643 May 2011 to 2012. IIMB hit a
record 18.1% increase, and a significant
milestone of over 1,000 members, while
IIBC and IISA also posted significant
increases. Targeted efforts to the broker
Membership (Figure A)
May 2011
Total Membership
May 2012
#
Variance
%
Institute
British Columbia
4,162
4,488
326
7.8%
Vancouver Island
579
620
41
7.1%
Northern Alberta
2,103
2,156
53
2.5%
Southern Alberta
2,432
2,585
153
6.3%
Saskatchewan
1,009
1,034
25
2.5%
937
1,107
170
18.1%
10,643
11,370
727
6.8%
Manitoba
Total
CIP Program (Figure B)
Institute
TOTAL
Classes
Students
Target
Classes
Students
% Target Variance
Classes
Students
British Columbia
71
1,180
72
1,160
-1%
2%
Northern Alberta
40
611
36
540
11%
13%
Southern Alberta
48
671
44
650
9%
3%
Saskatchewan
30
254
42
300
-29%
-15%
Manitoba
15
207
21
230
-29%
-10%
204
2,923
215
2,880
-5%
1.5%
Total
54 The Insurance Institute of Canada
force and to rural communities played a
large part in the success of membership
in Western Canada.
While the number of CIP Program
courses held was below our target
for the year to July, 2012, the overall
number of students enrolled in the
program was above target by 1.5%. IINA
is 13% above target in part due to a
successful introduction of the program
in Grande Prairie. IIS has encountered
challenges due to a change in the
approach to course incentives by SGI,
one of the province’s largest employers.
The Western Institutes continued
utilization of varied delivery methods
such as web based classes to expand
delivery of the program to rural
students in addition to those from other
Institutes along with fast track delivery
for a condensed approach.
Our instructors provide a significant
contribution to the students’ success
and our Institutes overall. Accordingly,
targeted instructor development
was a priority this past year. The
Instructor Readiness Series has proven
invaluable in assisting development
of new and existing instructors for
successful delivery of the CIP program.
Many of the Western Institutes have
implemented expanded instructor
evaluations and audits to ensure
that we continue to provide quality
instruction.
Events and Seminars
The overall events and seminars target
was achieved for 2011/12 in most of
the Western Institutes. These events
and seminars continue to be one of the
Western Regional Report
Continued
greatest opportunities for students and
CIP Society members to network with
others in the insurance industry in the
form of golf and curling events.
Education Week was a continued
priority for all Western Institutes with
a variety of different events planned
throughout the week including trivia
contests, volunteer appreciation
and industry celebration, study skills
webinars and seminars, and targeted
seminars.
The annual convocation is a highlight
to many of our students. Nearly 1,500
graduates and industry supporters
attended the ceremonies throughout
the Western Institutes. IINA‘s convocation
coincided with the first major snowfall
of the year, but despite the challenges of
the weather, attendance was good. IIMB
celebrated their inaugural “Instructor
of the Year” award recognizing Doug
Hamilton who has instructed and been
involved in a variety of roles with IIM for
over 30 years.
CIP Society
The CIP Society events and marketing
efforts varied across the Western
Institutes. Many utilized the prestige
of the designation for network and
social events, while at the same
time promoting the brand of CIP to
current and prospective members.
Events included the IIBC “Battle of
Insurance Bands” CIP Charity event,
golf tournaments and other industry
networking opportunities.
In addition to the networking events
under the banner of the CIP Society,
all of the Western Institutes undertook
marketing programs to heighten
awareness of the designation and the
professionalism delivered by CIP and
FCIP graduates.
Career Connections
One of the primary tools to spread
awareness of the insurance industry and
the Institute are the various career fairs
and classroom sessions held at high
schools, colleges and universities across
the Western Institutes.
Local Industry Issues affecting
Institutes
program at Red River College were on
hold last year, but will be reinitiated in
the near future. We remain confident a
program combining CIP courses with
general business studies will be in place
with the next year or two.
Conclusion
Results from the harmonization of
Institute managers and staff continue
to show positive results. Sincere
appreciation goes to Mike Divjak, Vice
President Operations and IIC staff for
his support and guidance throughout
the year and we welcome Margaret
Wasserman in her new role as Director
of Western and Atlantic Operations.
We look forward to another successful
year!
Respectfully submitted,
Ted A. Teterenko, MBA, FCIP
Regional Vice-Chair, Western Provinces
Partnerships with educational
institutions continue with many of the
Western Institutes. In BC, the Risk and
Insurance Management program at BCIT
is in its fourth year and doing well. In
IIMB efforts at developing an Insurance
2011 – 2012 Annual Report 55
Ontario Regional Report
Paul Martin, CIP
Regional Vice-Chair, Ontario
It is my pleasure to present this report
on behalf of the six chapters and the
GTA operation that together serves as
the Insurance Institute of Ontario. The
IIO has shown two consecutive years of
strong membership growth. This year,
from May 2011 to May 2012 overall
numbers finished with a 4.5% increase
bringing us to a total number of 19,531
paid members. Year-to-date renewals
for 2012/2013 continue with strong
retention of existing members and also
growth in new members. With 17,498
paid members at the end of August,
this is a current retention rate of 89.5%.
Importantly, of these paid members
1,282 are new members. Our CIP Class
offerings for the fall are consistent with
numbers planned in our budget. Early
indicators continue to show an increase
in classes being held at our stakeholder
locations. Some employers allow us to
open these classes for members outside
of their organization, while others prefer
to offer their employees an exclusive
classroom environment. Either way, the
support of industry stakeholders is vital
to assisting members continue their CIP
journey. Although it is early days yet, we
are seeing an increase in participation in
our C11 classes, mainly in the GTA, and
also with licensed members taking C14
or C12.
Virtual classes have hit another high for
the busy fall semester with 19 classes
in the GTA and 4 in Conestoga, These
classes fill quickly as they address many
of the barriers students have regarding
time and location. Also, we continue to
see a clear trend that indicates industry
professionals are looking for alternatives
that allow them to balance work and
personal calendars. This past spring a
new, clearer process was implemented
for the midterm exams for virtual class
56 The Insurance Institute of Canada
mid-term exams, which was well received
by both students and instructors.
Our Back-on-Track Program has
now been able to help 13 students
successfully complete their exams. This
creative program provides assistance to
bring back students who have stopped
pursuing their CIP designation due to
failures and/or financial burden.
The IIO continues to encourage and
promote its CIP graduates to move
forward to the FCIP designation through
a variety of means. Our weekly e-blast,
In Ontario newsletter, information
from our CRM visits and coaching from
local chapter managers all help raise
awareness of the new FCIP program.
The IIO has 16 instructors participating
in the final development stages of the
national Instructor Certification Program
and they will go on to be part of the
inaugural team of Master Class Certified
instructors. Request for participation
was met with strong enthusiasm from
the IIO instructor group.
For our graduates, plans for the November
Convocation celebrations in Southwestern and Ottawa are progressing
well. The Cambrian Shield Chapter is
thrilled to be celebrating 7 graduates
this year, which is the highest number
of graduates in more than 10 years. They
are planning a full convocation event in
Sudbury in November.
The other chapters, Hamilton /Niagara,
Kawartha/Durham and Conestoga,
will celebrate their new graduates in
February 2013. The GTA will have their
annual event on Thursday January 24th,
2013 with Yvonne Camus as their
guest speaker.
The IIO continues to act as the
representative of FSCO for the OTL
examinations (other than life). The
growth of the direct writing companies
in our province is reflected in the
ongoing demand for these examinations.
Offered in the GTA two days per week
and at other Ontario locations as needed,
these exams are an important service for
new entrants in our industry.
We are also witnessing growth in the
use of our partnership with the Alberta
Insurance Council, where we are one
of their out of province exam sites.
Having the ability to write their Alberta
license in Ontario is a key service to
our members whose roles require the
ability to cross provincial borders. Our
seminar program had a positive year
with success at both the Academic and
CIP Society level. The solid performance
can be attributed to more offerings in
regional locations, positive response
to province-wide road shows and the
introduction of some selected topics
offered by webinar. An increase in
the variety of ways that we offer our
seminars appears to better fit the needs
of our changing member base.
Our Understanding Serious Injury
Program that was developed and
launched this past spring in partnership
with the OIAA, has been well received.
Feedback for the program is excellent,
however the current reduction in claims
in Ontario, has impacted the potential
registrations for the courses that are
running in several Ontario locations
this semester.
The fall is an exciting time at the
IIO. November 7th will bring the
“Feed the Minds of Youth” program, a
Career Connections initiative, into our
Ontario Regional Report
Continued
GTA operation and our Conestoga,
Hamilton/Niagara, Southwestern and
Ottawa Chapters again this year. We are
also happy to report that our Kawartha/
Durham Chapter will be participating in
the “Feed the Minds of Youth” event for
the first time.
This goes along well with Kawartha/
Durham’s other firsts this year, which
include a new CIP Society level
seminar and a CIP Society event. Their
successful volleyball tournament had
ten teams come together to network
in a fun atmosphere. This event was
co-sponsored by the Durham Brokers
Association, who is looking forward to
continuing the development of this
growing relationship.
The John E. Lowes Trustees are
preparing to review this year’s scholarship
applications and will host their fundraising
breakfast on October 22nd, 2012. This
year’s breakfast will feature Pat Foran,
Consumer Reporter for CTV. This event
will launch the 20th anniversary
celebration of the Lowes Scholarship
Fund. Please join us to hear learn more
about this important milestone!
Ontario members will be coming
together at various networking events
this fall. More casual events such as
volleyball and golf compliment the
Speakers Events where top level
industry professionals such as Lynn
Oldfield from Chartis, Alister Campbell
from Guarantee, John Taylor from OMIA
and Debbie Coull-Cicchini from Intact
along with others will be participating.
The fall session of our “At the Forefront”
breakfast on November 22nd in the GTA
will feature Patrick Lundy, President and
CEO of Zurich Canada. We will also host
our annual Wine and Cheese event on
November 6th and are planning our
Fellows Night for early 2013.
Chapter Councils continue to
evolve and bring their insight to
the development of the IIO. Their
knowledge of the industry is vital
to identifying the needs of the local
membership. The staff structure
developed in 2010 continues to help
drive growth initiatives, particularly
with our regional, broker and direct
writer strategies as we work to service
all sectors of the industry. Our newest
Customer Relationship Manager has
now been at the Institute for less than
one year and has already made a
tangible impact in her region.
Two years ago we began sending our
members weekly e-blasts to promote
our various events across the province.
We recently gave the format a facelift
providing our members with a new
look and feel. Our subsequent survey
told us that members were delighted
with the new updated version. We will
be including member suggestions in
our ongoing review.
Revenues at the end of August, for the
first four months of our fiscal year, are
on track to meet our annual budget.
Expenses are in line at 33% of plan.
Respectfully submitted,
Paul Martin, CIP
Regional Vice-Chair, Ontario
2011 – 2012 Annual Report 57
Québec Regional Report
Patricia St-Jean
Regional Vice-Chair, IADQ
A continued effort has been made to
focus on the basics and here are some
of the highlights:
CIP Program
There is a 20% increase in registrations,
64% of which are for entry level courses
for the CIP Program, such as C11, C12,
C13 and C14. We are very optimistic
with this trend.
FCIP Program
Work is being done to launch the first
session in January. Issues around the
availability of French language course
material are being worked on.
Employer Training/Courses
We are in the first year of the 24-month
period for the UFC credits which usually
means lower registrations. However,
the trend remains the same and is even
showing a slight unexpected increase.
Leadership Award
We have two winners, one of which
is a leader and the other an emerging
leader both, coincidentally, from the
same brokerage firm.
Rendez-vous Québec 2012
This is a “meet the underwriter” evening
event which was attended by more
than 700 participants. As this is a
Quebec City affair, it is a huge gathering
and includes students from the CEGEP
insurance programs and human
resources delegates from the different
participants. The profit made jointly by
the RCCAQ and the Institute has been
58 The Insurance Institute of Canada
reinvested in 3 training seminars which
were given on this day.
in implementing governance rules
during the 2011-2012 term.
Governance
Operational Plan
1. A welcome binder was designed for
new administrators based in part on
the Canadian version with multiple
added components.
As mentioned in the last report, a
strategic offsite was held in May to
review the operational plan which was
last done over 5 years ago.
2. New administrators are personally
met by the General Manager and the
President in order to provide greater
structure and direction.
Using components of the IIC Strategic
plan which were provided to us as well
as the old and dusty Quebec plan, high
level actions were developed.
3. All members of the Board will
participate in a 3-hour course in
November which will be given by a
firm specialized in governance for
non-profit organizations.
These actions were then reworked
during the September meeting and
are currently being developed in a full
action plan. Once this is done, we will be
able to determine if all actions can be
accomplished with the current resources.
4. A booklet provided by our D & O
carrier: “A Canadian Guide for Directors
and Officers” has been distributed in
preparation for the course.
5. The administrators were requested
to complete a survey to evaluate
the last term of the board for the
following:
» The President
» The Board itself
» The Administrators
The outgoing President completed the
report which was submitted. Areas of
improvement include ensuring that
all documents are sent a week prior
to meetings, an additional meeting
per year, continued improvement of
the integration of new administrators
through a formal plan. Overall, the
members were positive on the
importance of governance and
commented on the significant change
Here are the orientations – a quick
translation of the preliminary draft:
1. Notoriety
» Regain our rightful place in the
Quebec market.
» Ensure we are the “go-to” player with
respect to training: professional,
public or employer training/courses.
Actions: Identified stakeholders with
actions for each, develop alliances,
improve the quality of our offerings.
2. Core Business
» This is our raison d’être!
» Continue the work being done on
the value of the designations.
» Develop larger offering of courses.
Actions: Promotional scripts,
campaign, involvement of Board
members, Social Media.
Québec Regional Report
Continued
3. Non Core Business
» Helps us in both our reputation
and financial support.
» While not losing the focus on
our core business, to operate
in this area we need a broader
offering delivered as the
customer wants it.
Actions: Review the current offering
and make recommendations for the
public and employer offerings to
increase income by 5% a year.
4. Membership
» Attract and retain membership.
» Review value proposition.
Actions: Renew contact with inactive
members, analysis of non renewals,
create value added.
5. Volunteers
» Currently volunteers are
undervalued and underutilized.
» Define roles and responsibilities
and IADQ needs.
» Revamp recruitment process.
Actions: Develop plan, design the
required tools, build recognition
program.
6. Operational Excellence
» Review internal roles and
responsibilities.
» Evaluate future needs of IADQ
in light of new plan to secure
financial independence.
» Reduce dependence on grant.
Conclusion
We feel we have clarity on where
we are going and what we need to
accomplish; the next step is to align the
resources and execute. Thankfully, the
work that has been done is showing all
the trends in the right direction.
Looking forward to another positive
and successful year!
Respectfully submitted,
Patricia St-Jean, MBA, FPAA, CRM
Regional Vice-Chair, IADQ
Actions: Develop plan to attain
financial autonomy over time.
2011 – 2012 Annual Report 59
Atlantic Regional Report
Mary Lou Loder, FCIP
Regional Vice-Chair, Atlantic Provinces
Introduction
Programs
The Atlantic Region had a very
successful year with an overall increase
in membership of 10%. All Institutes
had a busy year, holding a number of
events throughout the year and actively
promoting awareness of the insurance
industry through career fairs both at
the high school and university levels.
Number of seminars was on target and
overall attendance at the various events
was up by 21.4%
CIP Program (See figure B)
Membership (See figure A)
All Atlantic Institutes experienced
growth in membership this year with an
overall increase of 10%. New Brunswick
surpassed the 1,000 member mark with
almost 100 new members, while Nova
Scotia and Newfoundland saw increases
of 10 % and 17.5% respectively. PEI
saw a slight increase but due to
retirement, attrition and re-location in
their area they do not anticipate a lot of
opportunity for growth over the next
year. Other Institutes as well anticipate
Mergers in the industry will have an
effect on new hires, but are hoping
numbers will rebound into 2013.
The Atlantic Institutes have made great
progress in virtual class offerings. As
an added benefit some virtual classes
are being offered to students in other
provinces and Institutes are seeking
virtual instructors from other Atlantic
institutes that can fill the gap where
limited expertise is experienced in a
certain field. For example one of our
Newfoundland Instructors was recruited
to instruct a class for the Nova Scotia
Institute and Virtual classes offered in
one province were offered to students
of the other 3 provinces. Web based
delivery results show we are moving in
the right direction and opens many more
opportunities for students in remote areas
and those needing particular courses
offered outside their own province.
New Brunswick continues to increase the
number of virtual classes being offered
as well as an increase in the number of
instructors willing to teach virtually. This
has benefited those students in remote
areas. Courses were offered in Moncton,
Sussex and Saint John.
Membership (Figure A)
Prior Year
May 31, 2011
As of
May 31, 2012
Target
% Variance
Institute
IINB
928
1025
975
5.0%
IINS
1277
1388
1260
10.0%
IIPEI
136
137
136
1.0%
IINL
405
470
400
17.5%
2746
3020
2771
10.0%
Total
60 The Insurance Institute of Canada
Nova Scotia increased their number
of virtual classes from 6 to 16 with
an increase in students from 100 to
241. Their overall increase in student
attendance increased 34% over prior
year. Their office relocation can now
accommodate in class sessions which
will give them the opportunity for
combined in class and virtual class
offerings. As well the in house courses
with TD Insurance continue to be
strong resulting in 5 classes this year
with 52 students. In addition the Nova
Scotia Community College had 21
students take both of the General
Insurance Essentials Course as part of
their Business Administration Program.
PEI held one virtual class this year with
13 students. The number of students
enrolled in CIP courses has been
consistent but the opportunity for
future growth is a challenge due to
many students having completed or are
close to completing their designations.
Newfoundland continues to offer both
in class and virtual instruction which
has resulted in an additional 3 classes
this year. To ensure continued support
for its current instructors and aid in
recruiting new instructors, the Institute
held a Meet and Greet and provided an
information session on IIC’s Instructor
Readiness training series. They plan to
make this a yearly event. Newfoundland
has also seen an increased interest in
their Licensing Home Study product
which has added to both increased
membership and revenue.
Events and Seminars (See figure C)
Seminar Attendance (See figure D)
Event Attendance (See figure E)
Convocation (See figure F)
Atlantic Regional Report
Continued
The Atlantic Institute’s boards and
committee members had a very busy
year offering a total of 27 seminars
and 15 events. Successful seminars
offered included:
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Together Nova Scotia, New Brunswick
and Newfoundland Institutes ran an
essay contest for their members during
National Education Week and 27 entries
were received and judges from the 3
provinces presented Elizabeth Gallant
from IINB with a Blackberry PlayBook.
Customer Service
Managers & Supervisors Skills
Contents Restoration
Examsfrom Start to Finish
How to Handle Difficult People
Effective Meetings Management
Condominium Insurance
Reading and Adjusting to Personality
Types
Highway Safety
Fraud Awareness
Structured Settlements
Underwriters Guide to Residential
Wood Heat
Identity Theft
Back to Basics –Property
Surety Bonds
Back to Basics – Auto
SEF 27 Risk Assessment
As well all the Atlantic Institutes united
to hold daily trivia contests for their
members and averaged over 70 entries
per day.
Convocation ceremonies were held
throughout all four provinces to
recognize our 86 new graduates. Special
and honorary awards were presented at
many such as: the Bobbie Parks Award
for top GIE graduate was awarded to a
PEI member, Top CIP student awarded
in Newfoundland, the Lloyd King
Scholarships were awarded in both
Nova Scotia and Newfoundland and
Commitment to Education award to The
Co-operators in New Brunswick.
CIP Program (Figure B)
Institute
Fall 2011
Winter 2011
# class / # student
# class / # student
Spring 2012
Total
Target
# class / # student # class / # student
% Variance
# class / # student
12
148
9
104
8
74
29
326
25
300
IINS
7
111
8
129
7
62
22
302
22
311
-
IIPEI
0
0
1
13
0
0
1
13
3
30
-66
Total
2
20
3
28
4
20
9
68
6
49
21
279
21
274
19
156
61
709
50
690
2
49%
6
-3%
-130
39%
22% .13%
Events and Seminars (Figure C)
Institute
# of
Academic
seminars
Target
# of
CIP Society
seminars
Target
# of
Events
Target
IINB
11
6
2
2
3
3
IINS
10
8
0
3
5
5
IIPEI
2
3
0
1
4
4
IINL
Total
The CIP Society Events and Marketing
Initiatives varied throughout the Atlantic
with New Brunswick publishing a 4
page insert in the Telegraph Journal,
a full page ad in the Atlantic Hockey
Group Magazine and Veterans Magazine
Both Newfoundland and Nova Scotia
placed full page congratulatory ads in
their local papers of the 2011 Graduates.
In February 2012 Nova Scotia placed a
full page advertisement on the inside
front cover of the Chronicle Herald and
in March 2012 they again placed a full
page advertisement on the inside front
cover of the 2012 Business Review and
Forecast, published by Transcontinental
Media. This publication was direct
mailed to over 10,000 businesses in the
Halifax area. The business insurance ad
created by IIC was used and positive
feedback was received.
As well PEI published an announcement
in their provincial newspaper for the
2011 convocation and as well donated
funds to various charities raised at their
social events.
# class / # student
IINB
IINL
CIP Society
4
5
0
1
3
5
27
22
2
7
15
17
The Academic Committee in
Newfoundland also did some local
newspaper advertisements during
the month of August to promote CIP
Courses. While they didn’t see a direct
increase of in class students, they
did see a substantial increase in their
General Insurance Essentials Licensing
Home Study Kits.
CIP Society events included Golf
Tournaments, Bowling, Curling, and
various Meet and Greets functions.
Many of these functions were sold out
and included the Golf Tournament
in Nova Scotia and the bowling
tournament in Newfoundland. As well
Nova Scotia saw a huge increase in their
Spring Fling Event with an attendance
increase from 217 to 315 members.
2011 – 2012 Annual Report 61
Atlantic Regional Report
Continued
Newfoundland held its first Spring
Fling event which coincided with
their Atlantic Regional Meetings with
114 members attending. Boards have
received a lot of positive interest and
feedback from our members showing
we are on the right track.
New Brunswick and PEI had many
successful events including their
Christmas Meet and Greet with 100 and
60 members respectively and their Golf
Tournaments with 145 and 35 members
respectively. Through the help of various
sponsors and participation of various
sectors of the Insurance Industry, these
events were a great success.
Donations were made to various
charities from funds raised at almost
all of these social events such as
Crime Stoppers, WICC, Harvest House
Ministries, Moncton Head Start,
Moncton Soup Kitchen, local food
Seminar Attendance (Figure D)
Institute
Academic
Attendance
CIP Society
Attendance
Target
Attendance
% Variance
IINB
202
8
150
7
IINS
18
0
250
-25%
IIPEI
45
0
40
4%
IINL
67
34
105
-2%
501
42
545
-.01%
Total
Institute
Attendance
351
300
9.0%
IINS
737
660
12.0%
IIPEI
113
105
9.0%
IINL
460
304
51.0%
1661
1369
21.4%
Total
All four provinces were very active in
promoting awareness of the insurance
industry by attending career fairs
in High Schools and Universities
throughout the Atlantic. Significant
attendance experienced at each of the
following career fairs:
1. University of Moncton
2. University of New Brunswick
3. New Brunswick Community College
4. St. Francis Xavier University
5. Halifax Regional High School Board
6. Charles P. Allen High School in NS
7. Memorial University of Newfoundland
PEI Institute had several presentations
for Study Abroad mature students.
These presentations are presented
to classes of approximately 15 to 20
students where they are shown the
Career Connection Video and provided
with material from IIC on various careers
in the industry.
% Variance
IINB
Career Connections
Both Nova Scotia and Newfoundland
held “Feed the Minds of Youth” luncheon/
workshops. Nova Scotia felt that further
marketing was needed in this area
as they had originally offered in two
locations but only one went ahead.
Event Attendance (Figure E)
Target
Attendance
banks and various local charities in each
of the four provinces.
Local Industry Issues affecting
Institutes
Convocation (Figure F)
Institute
Attendance
GIE
CIP
FCIP
Total Grads
IINB
73
0
12
4
16
IINS
213
16
33
5
54
IIPEI
84
4
5
0
9
IINL
125
0
7
0
7
Total
495
20
57
9
86
62 The Insurance Institute of Canada
Mergers and structural changes within
the Insurance Industry are expected
to have an effect on new hires which
in turn will affect membership and
class registrations. However, the overall
effect is not expected to be long term
and as with a number of the Atlantic
Institutes they are offering seminars
in partnership with other Industry
Associations which in turn has helped
increased attendance and revenues.
Atlantic Regional Report
Continued
Conclusion
As this report shows, our Atlantic
Institutes were very busy this year,
increasing membership and class
offerings as well as holding many
successful seminars and events. Our
board members, staff, instructors
and committee volunteers are to be
commended for reaching and/or
surpassing many of their goals which
could only be accomplished through
their hard work and dedication.
Going forward the Atlantic Institutes
will be focused on increasing web
based classes, increasing/maintaining
memberships, marketing to companies,
building relationships with other
Insurance Organizations and increasing
revenues through seminars and events.
The Atlantic Institutes look forward to
another successful year.
Respectfully submitted,
Mary Lou Loder, FCIP
Regional Vice-Chair, Atlantic Provinces
My sincere appreciation to Mike Divjak
and the staff of the IIC for the guidance
and help they provide to myself, the
staff, board members, instructors and
volunteers throughout the Atlantic.
2011 – 2012 Annual Report 63
Minutes of the 59th Annual General Meeting
of the Insurance Institute of Canada
Held on Saturday, October 27th, 2012 at 3:00 PM in the Gatineau/St. Laurent Room at the Fairmont Queen Elizabeth Hotel in
Montreal, Quebec for the transaction of business detailed on the Agenda.
The meeting was convened with Karen Barkley in the Chair and the following in attendance:
Maurice Tulloch, BA (Econ), MBA, CMA
François Faucher, BAcc, CA
Silvy Wright, BA (Hons.), CA
Mary Lou Loder, FCIP
Paul Martin, CIP
Patricia St.-Jean, MBA, FPAA, CRM
Ted Teterenko, MBA, FCIP
Lorie Guthrie Phair, BA, CIP, CAIB, CCIB,
Bob Tisdale, MBA, FCIP, CRM
Bill Doig, BSc, FCIP
George Klassen, FCIP, CRM
Kevin Callbeck, BComm, FCIP
Mark Rouleau, FCIP, CRM
Pierre Chavigny, CIP, CRM
Jan Brownridge, BA (Hons), FCIP, CRM
Sylvia Bernat, FCIP, CRM
Wayne Budge, CIP
Barbra Kania, FCIP
Patricia Buckley, FCIP
Helen Smith
David Woolley, FCIP, CRM
Steve McQueen, BBA, CIP
Karen McKay-Harding, CIP
Susanne Paulsen, FCIP, CRM
Randy Bushey, CIP
Donna Ince, CA, CIP
Brent Hackett, FCIP, CIOP, EGA
Michelle Snowdon
Elaine Porter, CIP
Carson Cook, CIP
Tracey Zantingh, CIP
Mark Hickey, CIP, CAIB
Johanne Turcot, CIP
François Côté, FPAA, CRM
Lisa Todd, FCIP, CRM
Mike Hordichuk, CIP
Guests:
Michael Wills, FCIP
Past Chairs:
Mr. R.E. (Bob) Farries
Mr. Glenn Gibson, CIP, CLA, FCIAA, CFE
Mr. Robert Landry, FCIP, ICD.D
Mr. Lucien Bergeron, BA, FPAA
Staff:
Peter Hohman, MBA, FCIP, ICD.D,
Ted Hellyer, FCIP, CRM
Mike Divjak, BComm, FCIP, CRM
Linda Love, MHRM, BA, CHRP
Neil Toffick, MEd, BA, CIP
Dawna Matton, BA, FCIP
Margaret Parent, BA
Nora Gubins, BA
Angela Murray, BA, BComm, CMA
Margaret Wasserman, BSc (Hons), CIP
Anthony Vanniasinkam, MBA, BASc
Jabunnesa Mosammat
The meeting was called to order at 3:00 p.m.
1. Notice Calling Meeting: Roll Call
Karen Barkley confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.
2. Reading of Minutes
It was
MOVED BY:
SECONDED BY:
THAT:
Glenn Gibson
Patricia Buckley
the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 29, 2011, in
Gravenhurst, Ontario which were subsequently published in the Annual Report and duly distributed, be approved.
3. Reports of Officers, Committees, and Task Forces
It was
MOVED BY:
SECONDED BY:
THAT:
CARRIED.
Susanne Paulsen
Sylvia Bernat
the reports tabled by the various committees, councils, and governors and approved by the Board of
Governors at its meeting on October 27, 2012, be accepted as read, with the provision that they subsequently
be reproduced in our Annual Report, with the exception of the Executive Committee Report.
CARRIED.
64 The Insurance Institute of Canada
Minutes of the 59th Annual General Meeting of the Insurance Institute of Canada
Continued
4. Annual Financial Statements and Auditor’s Report - Report tabled by Maurice Tulloch.
It was
MOVED BY:
SECONDED BY:
THAT:
Karen Barkley
Bob Tisdale
the Auditor’s Report and the accompanying Financial Statements be accepted and approved.
CARRIED.
5. Chair’s Address
It was
MOVED BY:
SECONDED BY:
THAT:
Bob Tisdale
Patricia St. Jean
the Chairman’s Address be accepted as presented.
CARRIED.
6. Approval of Acts of Directors
It was
MOVED BY:
SECONDED BY:
THAT:
François Côté
Paul Martin
all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or taken by
the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since the date of the
last Annual General Meeting be hereby approved and confirmed.
CARRIED.
7. Elections
It was
MOVED BY:
SECONDED BY:
THAT:
François Faucher
Susanne Paulsen
the following be accepted as Governors of The Insurance Institute of Canada for the year 2012-2013:
Sylvia Bernat, FCIP, CRM
Pierre Chavigny, CIP, CRM
Jan Brownridge, BA (Hons), FCIP, CRM
Kevin Callbeck, BComm, FCIP
Mark Rouleau, FCIP, CRM
William Doig, BSc, FCIP
George Klassen, FCIP, CRM
Lisa Todd, FCIP, CRM
Mike Hordichuk, CIP
Wayne Budge, CIP
Barbra Kania, FCIP
Randy Bushey, CIP
Cathy Turcotte, CIP
Brent Hackett, FCIP, CIOP, EGA
Michelle Snowdon
Elaine Porter, CIP
Carson Cook, CIP
Tracey Zantingh, CIP
François Côté, FPAA, CRM
Johanne Turcot, FPAA
Vancouver Island Chapter – British Columbia
British Columbia
British Columbia
Southern Alberta
Southern Alberta
Northern Alberta
Northern Alberta
Saskatchewan
Saskatchewan
Manitoba
Manitoba
Ontario
Cambrian Shield Chapter – Ontario
Conestoga Chapter – Ontario
Hamilton/Niagara Chapter – Ontario
Kawartha/Durham Chapter – Ontario
Ottawa Chapter – Ontario
Southwestern Chapter – Ontario
Québec
Québec
2011 – 2012 Annual Report 65
Minutes of the 59th Annual General Meeting of the Insurance Institute of Canada
Continued
8.
Prince Edward Island
Newfoundland & Labrador
Newfoundland & Labrador
Nova Scotia
Nova Scotia
New Brunswick
New Brunswick
Membership-at-Large
Membership-at-Large
Membership-at-Large
Membership-at-Large
Western Institutes
Québec Institute
Atlantic Institutes
Ontario Institute
And appointed Divisional Chairs:
Michael Wills, FCIP
J.R. (Bob) Tisdale, MBA, FCIP, CRM
Academic
Professionals'
CARRIED.
Appointment of Auditors
It was
MOVED BY:
SECONDED BY:
THAT:
9.
Mark Hickey, CIP, CAIB
David Woolley, FCIP, CRM
Steve McQueen, BBA, CIP
Susanne Paulsen, FCIP, CRM
Karen McKay-Harding, CIP
Patricia Buckley, FCIP
Everett Porter, CIP
T. Neil Morrison, BA (Hons)
Maurice Tulloch, BA (Econ), MBA, CMA
Silvy Wright, BA (Hons), CA
Karen Barkley, MBA, CIP, CRM
Ted Teterenko, MBA, FCIP
François Côté, FPAA, CRM
Mary Lou Loder, FCIP
Paul Martin, CIP
Mark Rouleau
Ted Teterenko
that BDO Canada LLP, Chartered Accountants, be appointed auditors for the ensuing year at a fee to be
determined by the Executive Committee.
CARRIED.
Such Other Business as May Be Properly Brought Before the Meeting
Maurice Tulloch extended the appreciation of the members of The Insurance Institute of Canada to Karen Barkley for all of her
work and dedication throughout the past year as Chair of The Insurance Institute of Canada.
10.
Adjourn
It was
MOVED BY:
SECONDED BY:
THAT:
Karen Barkley
Brent Hackett
the meeting be adjourned.
CARRIED.
Karen Barkley
Chair of the Board of Governors
66 The Insurance Institute of Canada
Award of Merit Recipients
1972-1973
Jack Baker, FIIC
Eric G. Bale, CA, AIIC
H.J. Busby, AIIC
Frederick G. Favager, ACII
S.E. Porter
Peter Sloman, FIIC
1973-1974
Sébastien Allard, AIAC
Harold K. Ballantyne
Jules Daigle, AIAC
Gérard Parizeau, LSc, FIAC, MSRC
W.G. Shakespeare, AIIC
1974-1975
G.R.E. Bromwich, FIIC, FCII
Paul Filion, FIAC
Tom Keenan
1975-1976
Jean-Pierre Bastien, B.Comm., FIAC
R.A. Hayes, FIIC, FCII
Richard Hillier, FIIC, ACII
Tom Wheatley
1976-1977
Gérard Gaumont, AIAC
Ronald H. Jeffrey, AIAC
R.E. Matthews
Claude Meunier, FIAC
Christopher Swanston, AIAC
George R. Tatlock, AIAC
Bernard Valois, FIAC
1977-1978
Tom Charbonneau
Gerry Gallagher, CIB
Pierre Lamarche, AIAC
Jean-Louis Lavallée, FIAC
Roger M. Leslie
A.E. Martin
Violet Parker, AIAC
1978-1979
Paul Chicoine, BA
Robert B. Plante, AIAC
1979-1980
John Holden, FIIC, FCII
Jean-Marie Myette, CIB
Stanley A. Scudder, FIIC, CIB(Alta.)
W.H. Williams, FIIC
1980-1981
Réal Bond, FIAC
Carol Caswell, ARM
Reavley Oswald, LL.B., FIIC
Jean-Paul Savard, AIAC
Marcellin Tremblay, MScS
1981-1982
Lucien Bergeron, FIAC
Dorothy Gidge, FIIC
Conrad Le Blanc, FIAC
John Mitchell, FIIC
Dr. Edwin S. Overman, CPCU
Claude St-Pierre, AIAC
1982-1983
M.C. Barnard, M.Ed., B.Comm., FIIC
Ruth Bermingham, FIIC, CPIW
Ken Hall, CA
Roy D. Pugh, AIIC
Melba Self, FIIC, CIB (Ont.)
Marcel Tassé, FIAC
1983-1984
Donald R. Gale, BA, FIIC
H. Mills
J.B. Murch, FCII
Bernadette Murphy, FIIC
1984-1985
R. Denison, AIIC
Guy Lachance, AIAC
Roger Laurin, FIAC
Ian D. Mair, FCII
T. Michael Porter, FIIC
Jean Robitaille, FIAC
1985-1986
R.H. Bovaird, ACII, FLMI
Maurice Choquette, FIAC
F.A. Copeland
E.P. McDermott, FIIC
1986-1987
Claude Boulanger, FIAC
Jean-Guy Beaulieu, FIAC
Betty Cook, FIIC, CIB (Nfld.)
Robert E. Farries
Glen Kalmar, FIIC, ARM
Mary E. Kellier, AIIC
Charles Moreau
Kenneth J. Nagel, FIIC
A.V. Thibaudeau
1987-1988
Donald M. Batten, FIIC
Norman Green, AIIC
Georges Hamel, FIAC
Peggy Hood Kadey, FIIC
Michael D. MacNeill, FIIC, CIB (Alta.)
Ronald E. Newcomb, AIIC
1988-1989
B.E.G. Bate, FIIC
Guy Laferrière
W.J. (Bill) Love, FIIC
J.R. Shuttleworth, FIIC
1989-1990
Daphne M. Mullaly, FIIC, CIB (Nfld.)
1990-1991
Mary A. Doyle, FIIC, CIB (Nfld.)
Reno Daigle, AIIC
James M. (Jim) Roberts
1991-1992
Ralph B. Best, FIIC
Donald Bridgman, FIIC, ACII
Norman R. Clark, FIIC
Martyn A. Rice, FIIC, ACII, CLU
Catherine G. Rowsell, FIIC
Fred Selles, FIIC
Melvin J. Zabolotney, AIIC
1992-1993
None Awarded
1993-1994
R. Jacqueline McCloy, FIIC
2011 – 2012 Annual Report 67
Award of Merit Recipients
Continued
1995-1996
Joan E. Best, AIIC, CCIB
Ian J. MacKinnon, FIIC
William B. Mather, FIIC
1999-2000
Ray Ballan, FIIC
Thomas Cashmore, FIIC, ACII
Émile Chamberland, FIAC
Sharon Hagstrom, CIP
Eric Laity, FCIP
Hugh Lindsay, CA, AIIC
1996-1997
Frederick E. (Fred) Hyndman, FIIC
Thomas A. Singer, ACII, FIIC, C.R.M.
2000-2001
Phillip Cook, FCIP
Wayne Hickey, FCIP, CRM
1997-1998
John Berg, BSc, FIIC
François Houle, FIAC
Darrell Swain, BA, B.Ed., FIIC, CRM
Rocky Tretiak, AIIC
2001-2002
Gordon Crutcher, FCIP
Elizabeth Cummins-Seto, DPA, LLB, FCIP
Patti Kernaghan, FCIP, CRM
1994-1995
Raymond Boisseau, FIAC
1998-1999
Gary L. Baird, FCIP
John Turley, FIIC
Arthur W. Despard, FCIP, CRM
Patrick McFadden, B.Adm., FCIP, CFE
Terry Manz, CIP
68 The Insurance Institute of Canada
2002-2003
None Awarded
2003-2004
Ken Clahane, BComm, FCIP
Monica Cain, CIP
2004-2005
John Delaney, BBA, CIP
2005-2006
Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE,
CCFI
2006-2007
None Awarded
2007-2008
Diane Brickner, CIP
Louise Bevan-Stewart, AIM, CHRP, AAM
2008-2009
Bruce MacDonald, MBA, FCIP, CRM
Gilbert Poirier, FPAA
2009-2010
Karen Prychitko, MBA, BA, FCIP
2010-2011
Leah Strader-Goled, FCIP, CRM
Honorary Chartered
Insurance Professionals
Yves Brouillette, FCAS, FICA, HCIP
Chairman
ING Canada
Jean-Denis Talon, HCIP
Chairman & President
AXA Canada Inc.
George L. Cooke, MBA, HCIP
President & CEO
The Dominion of Canada General Insurance Company
Janice M. Tomlinson, HCIP
President & Chairman
Chubb Insurance Company of Canada
Robert Cooke, CLU, HCIP
Regional Vice President
State Farm Insurance Companies
R.W. Trost, HCIP
President & CEO
Saskatchewan Mutual Insurance Company
R. Lewis Dunn, FCAS, HCIP
President & CEO
CGU Group Canada Ltd.
Gordon Wentworth, HCIP
General Manager
Albert Motor Association Insurance Company
Robert S. Gunn, BSc, HCIP
President & CEO
Royal and SunAlliance Insurance Company of Canada
Igal Mayer, HCIP
President & CEO
Aviva Canada Inc.
James S. Horrick, HCIP
President & CEO
AON Reed Stenhouse Inc.
Douglas Swartout, CCIP, HCIP
President & CEO
AON Reid Stenhouse Inc.
Donald K. Lough, BComm., HCIP
Chairman, President & CEO
The Halifax Insurance Company
Katherine Bardswick, MBA, BSc, HCIP
President & CEO
The Co-Operators Group Limited
Mark J. Oppenheim, CA, HCIP
Attorney
Lloyd’s Underwriters
Jon Schubert, CMA, HCIP
President & CEO
Insurance Corporation of British Columbia
H.L. Sutherland, CLA, FCIAA, HCIP
President & CEO
Crawford Adjusters Canada Inc.
2011 – 2012 Annual Report 69
Past Chairs
1899 - 1900
J.J. Kenny
Western
1952 - 1954
Norman G. Bethune, FIIC
Home Insurance, Ontario
1954 - 1955
James Richardson, FIIC, A.C.I.I.
London & Lancs., Quebec
1955 - 1956
Harry W. Winter, FIIC
Halifax, British Columbia
1956 - 1957
Alex S. Hamilton, FIIC, FCIS, FCII
Scottish U. & N., Ontario
1957 - 1958
C.D. Trusler, FIIC
Commercial Union, Quebec
1958 - 1959
W.F. Spry, FIIC
Canadian General, Ontario
1959 - 1960
C.G. Angas, FIIC
Yorkshire, Ontario
1960 - 1961
Reg. Holroyde, FIIC
Eagle Star, Ontario
1961 - 1962
A.J. Mylrea, FIIC
Reed Shaw and McNaught, Ontario
1962 - 1963
Geo. B. Kenney, BA, MCS, FIIC
Phoenix of Hartford, Quebec
1963 - 1964
J.E. MacNelly, FIIC
Halifax, Ontario
1964 - 1965
F.W. Pearson, FIIC, FCII
Northern/Employers, Quebec
1965 - 1966
A.E. Warrick, FIIC
Northwestern Mutual, British Columbia
1966 - 1967
Etienne Crevier, M.Comm., LLD, FIIC
Provident, Quebec
1967 - 1968
T.N. Johnson, FIIC
Pearl, Ontario
1968 - 1969
Harley B. Vannan, FIIC
Canadian Indemnity, Manitoba
1969 - 1970
Robert F. Clark, FIIC
Canadian Reinsurance, Ontario
1970 - 1971
François Adam, FIAC
Caisses Populaires, Quebec
1971 - 1973
J.R.A. MacKenzie, BA, FIIC
State Farm, Ontario
1973 - 1974
D.B. Martin, FIA, FCII
Royal Insurance Canada, Ontario
1974 - 1975
J.E. Burns, BA, AIIC
General Accident, Ontario
1975 - 1976
Richard M. Willemsen, BA, FIIC
Sterling Offices, Ontario
1976 - 1977
Camille Lang, MBA, CA, FIAC
La Laurentienne, Quebec
1977 - 1978
F.G. Elliott, FIIC
Dominion of Canada, Ontario
1978 - 1979
R.E. Bethell, AIIC
Canadian General, Ontario
1979 - 1980
Marcellin Tremblay, MSc
La Laurentienne, Quebec
1980 - 1981
Ian D. Mair, FCII
Prudential Assurance, Quebec
1981 - 1982
Robert E. Farries
Farries, McKenzie Ins. Ltd., Southern Alberta
1982 - 1983
L.J. Rawlinson, BSc, AIIC
Travelers Insurance, Ontario
1983 - 1984
W.E. Toyne, BComm, FIIC
Sedgwick Tomenson Inc., Ontario
1984 - 1985
J.W. Evans, AIIC
Sun Alliance Company, Ontario
1985 - 1986
R.E. Newcomb, AIIC
S.J. Kernaghan Adjusters Ltd., British Columbia
1986 - 1987
Lucien Bergeron, BA, FIAC
Dale-Parizeau, Quebec
1987 - 1988
John P. Phelan, FIIC
Munich Reinsurance Company, Ontario
1988 - 1989
John E. Lowes, BA, FIIC, CIB (Ont.)
Irwin, Sargent & Lowes, Ontario
1989 - 1990
J.T. Kelaher, BComm, FIIC
Allstate Insurance Co., Ontario
70 The Insurance Institute of Canada
Past Chairs
Continued
1990 - 1991
William J. Green, FIAC
Groupe Fédération, Quebec
1991 - 1992
H.L. Sutherland, CLA
Adjusters Canada, Ontario
1992 - 1993
G.T. Squire, FIIC
The Co-operators, Ontario
1993 - 1994
Gerald A. Wolfe, Jr., BA, FIIC
General Reinsurance Corporation, Ontario
1994 - 1995
Philomena Comerford, AIIC
Baird MacGregor Ins. Brokers Inc., Ontario
1995 - 1996
Gregg Hanson, BComm, CA, FIIC
Wawanesa Mutual Insurance Co., Manitoba
1996 - 1997
Sébastien Allard, AIAC
Retired, Royal Insurance Canada, Quebec
1997 - 1998
Kenneth R. Polley, CIP, CLA, FCIAA
Cunningham Lindsey Canada Ltd., Ontario
1998 - 1999
Judy Maddocks, CIP
Kemper Canada, Ontario
1999 - 2000
Gordon Crutcher, BA, FCIP
Towers Perrin Re, Ontario
2000 - 2001
Lloyd King, FCIP, CCIB
Anthony & Associates, Nova Scotia
2001 - 2002
T. Michael Porter, FCIP
The CUMIS Group Ltd., Ontario & British Columbia
2002 - 2003
Janice Tomlinson, BA, HCIP
Chubb Insurance Company of Canada, Ontario
2003 - 2004
Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI
Crawford Adjusters Canada, Ontario
2004 - 2005
Martin-Éric Tremblay, BSc
The Co-operators, Ontario
2005 - 2006
Diane Brickner, CIP
Peace Hills Insurance, Alberta
2006 - 2007
Robert Landry, FCIP
Zurich Canada, Ontario
2007 - 2008
Derek Iles, FCII
ING Insurance, Ontario
2008 - 2009
Noel Walpole, FCIP, ICD.D
The Economical Insurance Group, Ontario
2009 - 2010
Chris Fawcus
Aon Reed Stenhouse Inc., Ontario
2010 - 2011
François Faucher, BAcc, CA
TD Insurance, Québec
2011 – 2012 Annual Report 71
Adjunct Faculty
Program Advisors, Authors
and Consultants
2011 – 2012
Alaimo, John, FCIP, CRM
Alvaro, Giovanna B. Comm., CIP
Bouwmeister, Ron, FCIP, ACS
Coates, Darrel, CIP
Cousineau, Margaret, CIP
Chupa, Bruce, CIP
Dearing, Greta, CIP
DeCarle, Karen, CIP
Duffy, Carol, CIP
Duncan, Cindy
Duncan, Gary, CIP, CRM, CCIB
Dunstan, Martin, FCIP
Fiorino, Mario, LL.B.
Forgie, Sean, BA, CIP, CFEI
Franklin, Leann, BA, CIP
Graff, Kim, CIP
Tutors and Markers
2011 – 2012
Alexander, Camille C, FCIP
Alexander, Kenneth Ross, FIIC
Andrade, Gloria, PAA
Arora, Sudhir, CIP
Arora, Surekha, CIP
Austin, Nadine Mary, FCIP
Balroop, Judy, FCIP
Beaudin, Serge, FPAA
Berrie, Carol Anne, CIP
Bouwmeister,Ronald, FCIP
Brault, Jean-Pierre, FPAA
Bridgman, Donald, FIIC
Brière, Nancy, FPAA
Briggs, Wayne Scott, FCIP
Brown, Shelagh, CIP
Cashmore, Thomas, FIIC
Champagne, Robert, FPAA
Colby, Joseph, CIP
Cousineau, Margaret, CIP
Delong, Edward, FCIP
Dowson, John
Dubé, Raymond, FPAA
Dunstan, K. Martin, FCIP
Dureau, Gilbert E, CIP
Fecteau, Jean-Marc, FPAA
Fish, Nancy, FCIP
Fredericks, Anthony R., FCIP
72 The Insurance Institute of Canada
Greenidge, Sharon, CIP
Haws, David, FCIP
Jervis, Alan, BA (Hons), FCII, DES
Kavanagh, Paul, FCIP
Kurin, Owen, P.Eng, MBA, FCIP, CRM
Kuzyk, Carol, FCIP, CRM
LeBlanc, Nicole, CIP, CRM
Mackenzie, Jim, MBA, DAA, FCIP
Manz, Terry, D. CIP
McCloy-Pell, Jacqueline, FCIP
McKenna, Paul, ACII
Naidu, Balu, FCIP
Orr, James A., FCIP
Oxford, Glen, FCIP, CRM
Patterson, Anne-Marie, CIP
Payne, Donna, CIP
Piec, Martin, FCIP
Proulx, Gilles, B.Sc., FCIP, RIMS Fellow
Ransom, Robert (Bob)
Shaver, Barbara L.E., FCIP, CAIB
Smith, Helen, CIP, CRM
Snowden, Marcus B., LL.B
Speirs, Brian, FCIP
Stark, David P., FCIP
Strader-Goled, Leah, FCIP, CRM
Sweeting, Barry, FCIP, CRM
Ting, Warren B.A.(Hons.), FCIP, CRM
Tomlinson, Rose, CIP, ACS
Wallick, Susan, CIP
Watson, Larry, CIP
West, Robert G., CIP, BASc., P.Eng.
Wood, Helene, CIP
Ghys Garnier, Martine, FPAA
Gutzeit, Natalie, CIP
Hameluck, Robert J, FCIP
Hanna, Marilyn, CIP
Harmer, Patricia Janet, CIP
Henri, Michel, PAA
Henry, Annette, CIP
Hohman, Honora, CIP
Hohman, Peter Gordon, FCIP
Huang, Vivian So-King, CIP
Kayahara, Teresa Marie, FCIP
Lethbridge, Edgar James, FCIP
Lewis, Shawn, CIP
Ma, Edmund Pak Tai, FCIP
MacPhee, Garth, AIIC
Manz, Terry D., CIP
Martin, Christina, CIP
Martin, Mary Catharine, FCIP
McAlpine, Elizabeth, CIP
McBean, Phillip
McCallum, Lynda, CIP
McCloy-Pell, Jacqueline, FCIP
Michaux, Peter, CIP
Naidu, Balasundaram, FCIP
Neame, Philip J., FCIP
Obinin, Lydia Sherry, FCIP
Orr, James A, FCIP
Piero, Brian Gerald, FCIP
Pilon, Georges Alfred, FPAA
Potago, Justin, FPAA
Poulet, Gaetan, FIAC
Ramcharan, Joel, FCIP
Rowe, Harold T., FCIP
Scullion, Henry, FCIP
Scullion, Stephen, FCIP
Sicard, Pierre Leo, PAA
Simms, Ena, FCIP
Skyvington, Crystal, CIP
Stobbs, Nancy Kathryn, FCIP
Taplin, Patricia Mary, FCIP
Thompson, Gerald, FIIC
Thorn, Russel James, FCIP
Van Kempen, Kip, FCIP
Webb, Pat
Winters, Heather Anne, FCIP, CRM
Adjunct Faculty
Continued
CIP Instructors
2011 – 2012
Abbott, Marleen, CIP
Alaimo, L. John, FCIP
Alexander, Camille, FCIP
Alexander, Veronika, CIP
Algabre, Clarita (Rita), FCIP
Allan, Matthew, CIP
Allen, Tracy, CIP
Almeida, Renata, CIP
Angellotti, Nick,
Atkinson, Bonnie, FCIP
Bailey, Kevin, FCIP
Banks, Cedric, CIP
Banks, T. Randall, FCIP
Barlow, Peter, FCIP
Batten, Alan, FCIP
Bearman, William, CIP
Bergen, Allison, CIP
Bergeron, Lucien, FPAA
Best, David, CIP
Bilik, Alex, FCIP
Biring, Manjit, FCIP
Bishop, Neil, FCIP
Blackmore, Maria, FCIP
Boulet, Michel, FPAA
Braaten, Justin, FCIP
Brady, Kailey, CIP
Branchaud, Robert, PAA
Bray, Kim, FCIP
Brière, Nancy, FPAA
Briggs, Stacey, CIP
Brodziak, Suzanne, CIP
Brouwers, Jacqueline, CIP
Brown, Douglas, CIP
Buch, Daniel, CIP
Bucsis, Ross, FCIP
Byrne, Robert, CIP
Cain, Monica, CIP
Cameron, Becky, FCIP
Campbell, David, FCIP
Carrier, Daniel, PAA
Cekuta, Mark, CIP
Chan, Keith, FCIP
Chan, Anthony, FCIP
Chan, Georges, CIP
Cheryk, Leonard, FCIP
Chimuk, David, CIP
Chupa, Bruce, CIP
Cipolla, Francesca, CIP
Clahane, Kenneth, FCIP
Clare (D'Amico), Melanie, FCIP
Cleary, Shelagh, FCIP
Coates, Darrel, CIP
Comeau, Allan, FPAA
Comtois, Raymonde, FPAA
Cook, Barry, CIP
Cooper, George, CIP
Costouros, Teresa, FCIP
Craven, Ryan, CIP
Crawford, Margaret, FCIP
Curtis, Dorothy, CIP
Cybulski, Jason, FCIP
Dahl, Mervin, CIP
Dance, Wendy, CIP
Daniels, Crispin, FCIP
Dass, Amanda, CIP
Davies, Robert,
Davy, Colin, CIP
de Guzman, Ricardo, FCIP
Dearing, Greta, CIP
DeCarle, Karen, CIP
Dehod, Mary, FCIP
Delaney, Susan, FCIP
Desai, Jagruti, CIP
Dobszewicz, Kerri, CIP
Doig, William, FCIP
Doyle, Sean, CIP
D'Souza, Clinton, CIP
Duchaine, Paul, CIP
Duffy, Carol, CIP
Dunstan, K. Martin, FCIP
Dyson, Keith, CIP
Edasi, Susan, CIP
Edisbury, Linda, CIP
Elder, Donald, FCIP
Eso, Tracy, CIP
Evangelista, G (Joe), CIP
Exton, Barbara, FCIP
Fafard, Yannick, PAA
Feaver, Colleen, CIP
Fedyck, Susan, CIP
Ferguson, lucie, CIP
Fernandes, Eliana, CIP
Fioravanti, Anne, CIP
Fogan, Ian, FCIP
Fougere Warren, Annette, CIP
Fralick, Michael, CIP
Franklin, Leanne, CIP
Frost, Ian, FCIP
Gardiner, Christina (Tina), CIP
Garneau, Pamela, CIP
Garvey, Paul, FCIP
Gibeau, Denis, FPAA
Gillcrist, Angela, CIP
Gooder, D. Jane, CIP
Gould, David, FCIP
Graff, Kim, CIP
Graves, Karen, CIP
Graves, Karen,
Greenidge, Sharon, CIP
Gutzeit, Natalie, CIP
Haigh, Graham, FCIP
Hallman, Cynthia, FCIP
Hamilton, Douglas, CIP
Hashie, Tricia, FCIP
Hassan, Najam, CIP
Henri, Michel, PAA
Hibbs-Pinney, Jill, FCIP
Hickey, Wayne, FCIP
Hobbs, Lloyd, CIP
Holmes, Ronald, CIP
Holt, Cameron, CIP
Hong, Janny, FCIP
Hornby, Cynthia, CIP
Hottin, Johanne, FPAA
Houlihan, Brian, FCIP
Hughes, Diane, CIP
Jesseau, Lisa, CIP
Jobidon, Jean-Denis, FPAA
Johnson, Terri, FCIP
Johnson, Jim, FCIP
Jones, Sylvie, CIP
Joseph, Sherwin, FCIP
Joshi, Rajiv, FCIP
Joshua, Maria, FCIP
Kania, Barbra, FCIP
Karok, Shannon, FCIP
Klasson, Kevin,
Kreitz, Gary, CIP
Lackey, Anthony, FCIP
Lamarre, Marie, PAA
Lanigan, Christine, CIP
Laviolette, Yvette, FCIP
LeBlanc, Michelle, CIP
Leblanc, Nicole, CIP
Lees, Kristine, CIP
Lefebvre, Serge, FPAA
Leitch, Calla, CIP
Lejnieks, Brian, FCIP
Leydon, Kelly, FCIP
Lipsett, Darren, FCIP
Little, David, CIP
Lord Sr, Wayne, FCIP
Louttit, Pamala, CIP
Loyer, Me Benoit, PAA
Lurch, Francis, FCIP
MacCharles, Kimberly, CIP
2011 – 2012 Annual Report 73
Adjunct Faculty
Continued
MacDougall, Gregory, FCIP
Mahamoodally, Nooranee, FCIP
Manning, Dwain, CIP
Manske, Julie, CIP
Marbella, Christopher, CIP
Martin, Elaine, CIP
Martin, Mary, FCIP
Martineau, Julie, FPAA
Mascarenhas, Gavin, CIP
Mastrangeli, Enrico, FCIP
Matheson, Glenn, CIP
Matthews, Callie, CIP
McAndrew, Bill,
McBride, Darlene, CIP
Mccahill, Patricia, FCIP
McCracken, Ronald, CIP
McDermott, Anthony, CIP
McDonald, Susan, FCIP
McDougall-Brady, Yvonne, CIP
McFadden, Maurice, CIP
McGovern, Loni, CIP
McIver, Christopher, CIP
McKeag, Kevin, FCIP
McKenzie, John, CIP
McMahon, Erin, CIP
McMullen, Scott, FCIP
McWilliams, Maureen, FCIP
Medeiros, Susan, FCIP
Medeiros, Francisco, CIP
Mehrjou, Sara, CIP
Mercier, Manon, PAA
Mesic, Michael, CIP
Mitchelmore, Eva, CIP
Mody, Raj, CIP
Moorhouse, April, FCIP
Mueller, Katherine, CIP
Mulhall, Peadar, FCIP
Murray, Linda, FCIP
Mustafa, Dino, FCIP
Naidu, Balu, FCIP
Nason, Neil, CIP
Ng, Thomas, CIP
Nord, Karl, FCIP
Noronha, Terence, FCIP
O'Hara, Katherine, CIP
Orr, James, FCIP
Osti, Adrian, FCIP
O'Sullivan, Amy, CIP
Oxford, Glen, FCIP
Pagé, Philippe, PAA
Palalas, Annette, CIP
Panzica, Bruno, CIP
Parachoniak, Nick,
74 The Insurance Institute of Canada
Parkinson, Carey, CIP
Parkinson, Sandy, CIP
Parr, Tara, CIP
Patterson, Anne-Marie, CIP
Payne, Donna, CIP
Pearl, Alan, FCIP
Pearson, Robert, FCIP
Pellerin, Julie,
Perry, Jonathan, FCIP
Peters, Eduard, CIP
Phipps, Robert, CIP
Pickens, Richard, FCIP
Piikkila, Margo, CIP
Planert, Glenn, FCIP
Plant, Ada, CIP
Potago, Justin, PAA
Pothier, Chris, CIP
Pritchard, Vince, FCIP
Provenzano, Tim, CIP
Prychitko, Karen, FCIP
Ramalho, Paul, CIP
Rhodes, Timothy, CIP
Ricketts, Autherine, CIP
Risi, Michael, FCIP
Roche, Denise, CIP
Rodriquez, Dianne, CIP
Rogers, Philip, FCIP
Rogoza, Dale, CIP
Ross, Lee-Ann, CIP
Rowan, Vicki, CIP
Russell, Jenet, FCIP
Rutledge, Madeleine, CIP
Sanders, Penny, FCIP
Schmidt, Christopher, CIP
Scholcz, Thomas, FCIP
Schostak, Ray, FCIP
Scott, Kelly, CIP
Scribner, Sue, FCIP
Scullion, Henry, FCIP
Senior, Christine, CIP
Setch, James, CIP
Shaver, Barbara, FCIP
Shuryn, Michael, FCIP
Silk, Jennifer, FCIP
Silovs, Jim,
Sinclair, Shaun, FCIP
Singbeil, Karin, FCIP
Singh, Kami, CIP
Sinha, Ronita, CIP
Sitter, Muriel, CIP
Skowronski, Sheri, FCIP
Smith, J. Gary, CIP
Smith, Helen, CIP
Smith, Gina, CIP
Sorensen, David, FCIP
Spagat, Elliott, CIP
Speirs, Brian, FCIP
Spinney, Shawna, FCIP
Stark, David, FCIP
Stone, Jonathan, FCIP
Strader-Goled, Leah, FCIP
Stubbert, Karen, FCIP
Subryan, Cecelia, FCIP
Sullivan, Terri, CIP
Summerhayes, Dennis, CIP
Suski, Allison, CIP
Sutton, Shelley, CIP
Swan, Tina, CIP
Sweeting, Barry, FCIP
Swift, Mosann, CIP
Talbot, Michael, FCIP
Taylor, Janet, CIP
Thierman, Gregory, CIP
Thompson, William, FCIP
Thorn, Russel, FCIP
Ting, Warren, FCIP
Todd, Victoria, FCIP
Tomlinson, Rose, CIP
Tougas, Jennifer, CIP
Tremblay, Rhawnie, CIP
Trudeau, Denise, PAA
Twittey, Michael, CIP
Virley, Jennifer, FCIP
Wagner, Becky, CIP
Wallace, Wayne, CIP
Wanamaker, Paul, FCIP
Watson, Larry, CIP
Weatherston, Leslie, CIP
Whibley, Michael, FCIP
White, Debbie, CIP
White, Jennifer, CIP
Whitehouse, Violet, CIP
Wilkes, Kim, FCIP
Woldring, Monica, CIP
Yott, Cindy, CIP
Zadorozniak, Shelly, CIP
Graduating Fellows (FCIP)
Honours FCIP Graduates
Barbuta, Elena Cristina (Southern Alberta)
Burbella, David (Manitoba)
Kocsis, Hugh (Southern Alberta)
Kuryliak, Alex (Ontario)
Lai, April (Northern Alberta)
Langlois, Hugo (Québec)
Man, Michelle (British Columbia)
Markandu, Jasmine (Southern Alberta)
Motwani, Suresh (Ontario)
Naldrett, Trevor (Manitoba)
Nietsch, Laurie Margarette (Ontario)
Paul, John (Saskatchewan)
Insurance Institute Northern Alberta
Badry, Christine Jannette
Fahie, Catrina Ann
Forest, Guy Daniel
Gray, Vickie
Green, Lori Pamela
Hirst, Sarah Marie
Hirst, Tom
Lai, April Gene
Leatherland, Angela Dawn
Liber, Laurel Ann
Monette, Nathalie
Ploof, Jason Wayne
Rocchio, Rosa
Rocheleau, Jacqueline
Subryan, Nadia Rachel
Wylie, Wanda Elaine
Insurance Institute Southern Alberta
Banerjee, Ashok
Barbuta, Elena Cristina
Bitter, Sandra G.
Chowdhury, Vaswati
Goss, Kathryn
Haddow, Brenda Ann
Heiderich, Janine
Klassen, Helene Nancy
Kocsis, Hugh
Lebrun, Carol Ann
Markandu, Jasmine
Nakonechny, Dustin Joseph
Ngwenya, Nomathemba
Oatway, Shawn Andrew
Robichaud, Michael
Rose, Patricia C.
Schwab, Ashley Lane
Stevens, Tannis
Volsky, Kristin
Winter, Ashley Lynn
Insurance Institute British Columbia
Bevan, Deborah Dawn
Chan, Elvis
Dhason, Sophia
Haire, Mary Ann
Hon, Hau Yi (Tracy)
Jakir, Nazreen
Lee, David Seil
Mak, Alice
Man, Michelle
McLeod, Tanis Maureen
Roddick, Athena
Saunders, Therese Maria
Thind, Rajpreet Kaur
Wishinski, Camille
Wong, Edna So Mei
Zhao, Mary
Insurance Institute Saskatchewan
Anweiler, Sandra (Cindy) May
La Ronge, Nancy Ellen
MacDonald, Terry
Paul, John
Robb, Curt
Schroeder, Sylvia May
Insurance Institute Manitoba
Burbella, David
Eising, Barbara
Low, Cara Mae
Naldrett, Trevor
Insurance Institute New Brunswick
MacLaughlin, Lisa Marie
Insurance Institute of Nova Scotia
MacRury, Debra Anne
Pettis, Breanna Jane
Ripley, Matthew Francis
Robertson, Frank G.
Upton, Matthew
Insurance Institute of
Newfoundland & Labrador Inc.
Clarke-Gillingham, Carol
Grant, Tanya C.J.
Noseworthy, Ruby Diane
Insurance Institute Ontario
Barker, Julie
Bedard, Michael Gerard
Blackwood, Angela
Breig, Shirley
Bunda, Chris
Cain, Deanna
Case, Kyle
Chan, Keith
Ciuffreda, Adele L.
Clare, Melanie Robin
Costa, Gina Maria
Cuthbert, Thomas Andrew
Dhir, Victor K.
Dimitriu, Cristian
Do, Tom
Feldiorean, Daniela D.
Ferris, Charlene
Field, Michele Marlene
Fisher, Nichole
Franks, Greg
Fraser, Brittany
Gamova, Tatiana
Gray, Kyle
Grieve, Kelly
Hargoe, Joseph Sackey
Hellman, Barbara
Hutchison, Kimberly E.
Jackson, Kelly L.
Jakubowski, Adelaide P.
Kardam, Joginder Singh
Kuryliak, Alex Mathew
Laberge, Mary Lynn
Lawrence, Kelly
2011 – 2012 Annual Report 75
Graduating Fellows (FCIP)
Continued
Leite, Stephanie Christie
Lloyd, Jonathan
Lobsinger, Kevin
MacLachlan, Kimberly Anne
Maharaj, Rhonda
Maraj, Karrie
Marazia, Amanda Faith
Maxwell, Danielle
Mayens, Michael W.
McGann, Bryan
Meacher, Christine Elizabeth
Mosquera, Marina
Motwani, Suresh
Moyo, Philani
Nichols, Tetyana G.
Nietsch, Laurie
Pabla, Parmjit
Pang, Raymond Ka Pan
Petrella, Laurelle Catharina
Picart-McMahon, Charmaine Andrea
Pinto, Errol
Pitkin, Kent
Pollock, Matthew
Rana, Adnan
Reed, Michael
Sahota, Kamwaldip
Schmidt, Christopher
Shannon, Andrea Rose Marie
Shao, Jun
Sims, Warren Michael
Smith, Dianne F.
Stevenson, Jennifer
Stinson, Jeffrey John
Taylor, Kelsey
Truong, Huong Thi
Tucker-Brown, Kalika
Ugursoy, Cathy
Vincent, Michael
Waldroff, Jennifer Ann E.
Zelko, Luisa
Continuing Education
Graduates
Chawla, Sanjeev (Northern Alberta)
Rodrigue, Hélène (Québec)
76 The Insurance Institute of Canada
IADQ (Region de L'Est)
Corneau, Johanne
Labranche, Lisa
Landry, Nancy
Louis-Seize, Martin
Masselotte, Janie
IADQ (Région de l'Ouest)
Bongongu, Afy Boweya
Cabral, Jason
Desjardins, Éric
Dufour, Roma
Grenier, Dominique
Guillaume, Normand
Langlois, Hugo
Lefebvre, Marie-Josée
Poirier, Ariane
Graduating Chartered
Insurance Professionals (CIP)
Honours CIP Graduates
Alexander, Tammy Lynn (Manitoba)
Boyd, Keith P. (Manitoba)
Burns, Amanda Lee (Ontario)
Burns, Kathryn J. (Ontario)
Chan, Alice (Ontario)
Hartigan, Jennifer Catherine (Nova Scotia)
Jerath, Rajiv (Ontario)
Lima, Fernanda (Ontario)
MacDonald, Trudie (Ontario)
McPhee, Nathaniel JW (Ontario)
Meyer, Dave Stuart (British Columbia)
Rich, Jodi Lynn (Ontario)
Yasmeen, Nahid (Ontario)
Zhang, ZhiYi Jenny (Southern Alberta)
The Insurance Institute
of Northern Alberta
Agerbak, Susan Verna
Allinott, Gary Robert
Astill, Holly Marie
Baddour, Ali
Barghouth, Rami
Beaulac, Denis Gerald
Beraldo, Adriano
Berg, Gregory
Bihuniak, Teresa Lynn
Bourassa, Lynne Suzanne
Brulotte, Julianna Marie
Buac, Halie Natasha
Fordham, Melanie
Foster, Erin
Froese, Jordan Stephanie
Ganesh, Manjula
Gerstner, Greta Leona
Hodder, Erin
Hunting, Riche
Irwin, Valerie Jane Ellen
Izio, Adrian
James, Jennifer Roseann
Jani, Megha
Kangave, Isaac Kigozi
Kelly, Eric Edmound
Khani, Behrouz Mohammad
Kisseleva, Anna
Klebanowski, Bozena
Klufas, Shelly
LeBlanc, Stephanie Patricia
Lunt, Jesse
Majcher, Bernice Sally
Mccracken, Karen F
McDonald, Coreen
McKay, Charlene
McLean, Gale
Middleton, Lorna L
Miller, Mark
Moreno, John
Panizzon, Irina Laura
Pooke, Korinne April
Price, Brock
Rast, Alanna Marlene
Raymond, Colleen
Rufino, Christina Lee
Shaw, Lisa Christine
Sherman, Johnathon
Stabel, Cory Micheal
Suarez, Christian Maurice
Tirrell-Kanji, Justyne Rachel
Tuli, Jessica Singh
The Insurance Institute
of Southern Alberta
Abrams, Bonnie
Adeboye, Joseph Sunday
Bastian, Katie
Bida, Caitlin Marie
Bisda, Leslie A
Boltz, Pamela
Bowes, Mardy
Brown, Kenda Lee
Campeau, Robert
Chang, Andy Kuang Yu
Chen, Rui Ju Lisa
Cooper, Vicki Michelle
Cross, Roger L
Dallamore, Jasmine Lucie
Donovan-Bonnay, Samantha Kim
Emblem, Grace Josefina
Fernandez, Mark
Galenkamp, Brian Douglas
Giguere, Joan
Gilhooly, Shaun
Gooden, Sandy
Gooden, Tony
Greenwood, Sarah
Jardine, Brian Terry
Jardine, Erin Ashleigh
Jung, Ilona K
Kim, Gerald
Kirton, Sherri-Lynne Marie
Kurtos, Trina Lee Ann
Lacey, Diane
Lai, David
Lalwani, Kishor Kumar
Lee, Dori
Lee, Jana Q.Y.
Lei, Mou (Sophie)
Lutz, Michelle
MacFarlane, Duncan Reid
Maloney, Laura Marie
Maloney, Stephen James
Munro, Lisa
Okodua, Charles
Osmond, Reginald Grant
Ouimet, Marg
Pitton, Dean
Pyne, William Randolph
Randell, Jennifer Megen
Roeben, Melanie E
Rollinson, Valarie
Schmid, Murray
Schuman, Philip C
Smith, Meryl Marie
Stewart, Alex
Streblow, Helmut Peter
Suthern, Joan
Thomas, Asha
Trevenen, Melissa
Trollope, Christopher
Tumburai, Lynette
Vergara, Jocelyn
Wagner, Jacob M
Warner, April Sharlene
Wong, Philip
Yang, Andrew
The Insurance Institute
of British Columbia
Abid, Reginald
Amaro, Melissa Janet
Apasan, Ireneo
Asaph, Susan L. Irvine
Bains, Bhavneet
Bartolic, Daniel Franc
Beasy, Glyn Alistair
Burnett, Natasha
2011 – 2012 Annual Report 77
Graduating Chartered Insurance Professionals (CIP)
Continued
Caravetta, Margaret
Cedo, Maria Asuncion Gochuico
Chan, Dannier So Kam
Chan, Stephen Hugh
Chen, Annie
Chen, Yung Tommy
Chong, Frank
Chorney, Landon James
Collier, Philip Adam
Coray, Marielle
Craig, Peter Rankin
Crosby, Grace Ann
Dallas, Katie
dela Cruz, Charlene J
DePourcq, Jennifer
Dmytry, Elanna Marie
Dowty, Alyx Lynda Irene
Elbarbary, Zeyad
Elliott, Michelle
Fairburn, Ryan
Fisher, Katharine
Fong, Carson
Giesbrecht, Stephanie Lee
Gill, Rajbir Singh
Giuffre, Alexandra
Gouldstone, Laura Jane
Gurung, Ram Bahadur
Hartree, Sandra
Holman, Christine Jane
Hsu, Sherry Chih-yu
Huang, Cynthia Jie Qiong
Hughes, William
Hurford, Shane Alexander
Innis, Brett
Iordache, Irina
Jordan, Kari Joyce
Juma, Al
Karnovic, Marketa
Klassen, Sarah Elizabeth
Kokinis, Martha Sophia
Krakonchuk, Kelly Lea
Kunz, Bradley Donald
Kwok, Cindy Lai Yee
Lai, Holman
Lang, Gillian Anne
Leck, Matthew Desmond
Lee, Vohm Nicole
Leibel, Terry
Leung, Clara Pui Ki
Leung, Tracy
Lloyd, Shelby
Lo, Elaine
Luison, Myra-lynne
78 The Insurance Institute of Canada
Luiten, Jonathan Daniel
Lyon, Bryanne Amber
Mai, Harry
Major, Cara
Maki, Chelsea E
Mansfield, Victoria Amanda
Matson, Ryan Joseph
McCormack, Chelsey Jade
McIldoon, Angela
McKimmie, Eddie Arthur
McLaws, Kurt Alastair
Meyer, Ryan Joseph
Minhas, Sarabjit Singh
Mise, Pamela Jean
Misirlis, Mark
Mitchner, Lisa Marie
Montpetit, Michel Denis
Munn, Kelli
Neale, Heather Anne
Neuvonen, Tuukka
Ng, Joseph
Ouji, Maryam
Owen, Eric
Owen, Lara Christine
Oye, Gail Veronica
Pachini, Robert
Poitras, Elizabeth (Lisa) Lynn
Poon, Charlene
Purewall, Kal
Qadeer, Riaz Ul
Reddington, Jeanette Beverley
Richards, Brian Neal
Riddle, Casey
Rishiraj, Manpreet Singh
Roberts, Sandra Adele
Ross, Paul
Roy, Jean-Paul Joseph
Roy, Jill
Ruggles, Shelley
Schandl, Patricia
Seneviratne, Billie
Shaw, Courtney Michelle
Shi, Lei
Shreenivas, Deepika
Smith, Jacqueline C.
Smith, Karli Jennifer
So, Hoi Shan Susanna
Stewart, Christopher Douglas
Sundquist, Eric John
Taylor, Jordan Michael
Tillyer, Eva
Tourigny, Stephen
Tung, Edward
Vetath, Vinod
Wang, Amy Y.
Ward, Dave
Warwick, Laura
White, James Stephen
Wilson, Colleen Sharon
Wong, Jonathan Desmond
Yiu, Betty
Zhou, Minying Echo
The Insurance Institute
of Saskatchewan
Adie, Rachael
Bartkewich, Lindsay Dawn
Briere, Jocelyn D
Brotzel, Jerome James
Davis, Amanda Diveda
Hilbig, Terese Alayne
Keller, Kim Kalie
Mahajan, Nayana
Pawluk, Kristoffer
Peslari, Jennifer Aimee
Pham, James
Ritter, Amanda
Sellers, Sherri
Skalicky, Tammy
Soloway, Jennifer Dawn
Stephens, Colleen
Weighill, Liane Dawn
The Insurance Institute of Manitoba
Arvidson, Britt
Blerot, Greg Henry
Bouwman, Rebecca
Brown, Andrew
Fraser, Scott Richard
Friesen, Jaime Lynn
Gagne, Raymond Adrian
Gorin, Renee
Harrison, Susan Amelie
Heichert, Vanessa M
Hnatiuk, Andrew David
Huppe, Glenn Norman
Kemp, Caitlin
Kominowski, Patricia Ann
Kowalchuk, Tania Marie
Miles, Trevor James
Pacheco, Dora
Speechley, Jodie Lynne
Swidnicki, Megan Dawn
White, Craig
Graduating Chartered Insurance Professionals (CIP)
Continued
Insurance Institute of
New Brunswick
Athens-leger, Jennifer Leigh
Babin, Denise Ouellette
Bettle, Jaclyn Marie
Boudreau, Jenny Ruth
Branch, Nicole Donna Marie
Chapman, Aimee Marie
Corbett, Robert A.
Ellis, Beverly J
Frenette, Jonathan
Gaudet, Michele
Gillcrist, Angela
Graham, Crystal
Hayes, Carla Lynn
LeBlanc, Lenore E
Leeman, Kathy
MacDougall, Jeff
Marr, Angela Lauretta
McCutcheon, Bonnie Juanita
Patterson, Eugene Arthur
Pereira, Cliff Mathew
Price, Tracy Lynn
Sheen, Jon Ryan
Stairs, Jennifer
Steeves, Shelley Patricia
Strong, Lanny John
The Insurance Institute
of Prince Edward Island
Baglole, Darren
Dingle, Kathy Joan
MacDonald, Mark W
MacKay, Kristen Elizabeth
MacPherson, Rosalee Dawn
Trail, Eddie
Willson, Mark Bradford
Insurance Institute of Nova Scotia
Aalbers, Jason Ryan
Balsor, Lindsay
Blacklock, Jennifer Lee
Butts, Tim Nolan
Cavanaugh, Daniel John
Chow, Richard W
Cooke, Brandon Michael
Endres, Linda Jean
Fleck, Elizabeth 'Georgie'
Gaudet, Tracy Marie
Gillis, Keli Lynn
Glister, Julie
Glowe, Kevin Ronald
Hatt, Susan Lynn
Iceton, Juanita Raylene
Landymore, John Dudley
Lewis, Nikki Louise
Lewis, Stephen Charles
MacInnis, Brett
McNaughton Brown, Krista Leigh Mary
Nixon, Jennifer Louise
Oliver, Debbie
Parks, Anne Marie
Robblee, Matthew W. T.
Sampson, Mary 'Maxine'
Silver, Sabara 'Jill'
Slaunwhite, Christopher Jerome
Taylor, Shawna Elaine
Vaughan, Shannon Dawn
Willigar, Jody Eric
Wilson, Rebecca Dawn
The Insurance Institute
of Newfoundland & Labrador Inc.
Codner, Lisa
Melanson, Greg L
Oake, Ryan D.
Whelan, Lori Lynn
Insurance Institute of Ontario
Abbott, Holly Lynn
Adamjee, Rubinah
Adamson, Stephanie
Agius, Adam Michael
Airth, Corinne Marie
Alexander, Juli
Ali, Natasha
Ali, Sameena
Ali, Selena Sarah
Ambrozic-Mckeown, Cher
Anderson, Cheryl
Andrew, Shelley Rae
Applebaum, Michael
Arif, Rubina
Arner, Tracy Leah
Arseneau, Benjamin
Ashton, Brian Michael
Asuncion, Jean
Backer, Alison Heather
Baggan-Belasco, Nesha
Baker, Jesse
Balan, Eugene
Ball, Tammy Nicole
Bantawan, Virginia
Barradas, Krystal Amanda
Bartlett, Christopher
Baylon, Roberto
Beaulieu, Tina
Belanger, Denise R.
Belisle, Nicole Patricia
Bernier, Marc Georges
Bettencourt, Laura
Bhatt, Dhirendra R
Bisht, Charul
Bobotsis, Soula
Bola, Rajinderpal
Boone, Michelle
Booth, Ryan Alexander
Borr, Elizabeth
Boucher, Laura
Boyce, Sherry-Ann
Boylan, Lisa Michelle
Boyle, Regan Leigh
Breckon, Theresa Dawn
Briand, Jacenta
Broughton, Rebecca J
Brown, Graham G.
Bryan, Paige Bernadette
Bugo, David
Burhani, Shabbir Asgarali
Busque, Karina
Bustamante, Ana
Caffrey, Mark Charles
Cal, Marina
Campanelli, Alison
Campbell, Eva
Caraballo, Luis
Careless, Jonathan
Carere, Maeghan
Carmelly, Rochelle
Carr, Matthew Lorne
Carter, Courtney
Cashman, Sheri
Caswell, Steven
Chan, Alex
Chan, Daphne Tat Yan
Chang, I Nin
Chartier, Cydney
Chau, Nhut (Tina)
Chaves, Jerry Alexander
Chawla, Shilpi
Cheung, Emily
Cheung, Inez Ah Sik
Chin, Kelecia
Choo, Debbie
2011 – 2012 Annual Report 79
Graduating Chartered Insurance Professionals (CIP)
Continued
Chretien, Ginette
Clark, David William
Clark, Lacey
Cockburn, Ronald
Coles, Mellissa
Collins, Alana
Collver, Jason Dean
Comsa, Maria
Costa, Tania
Coutinho, Filomena M.
Cox, David G
Cressy, Abigail katherine
Cunnington, Shanan
Cushing, Jennifer
Czubak, Anna Agnieszka
Dannemann, Kevin Michael
Dattoo-Basdeo, Lisa I
David, Lynda Kwy-Young
De Camellis, Sonia
De Ciantis, Michael Anthony
Deacon, Lisa M.
DeHetre, Jennifer
D'Elia, Jason
Derksen, Catherine
Deter, Amanda
Dhaliwal, Samantha
Dhesi, Rajveer
Di Battista, Julian John
Di Prisco, Jane
Di Vizio, Sandy
Dietz, Christopher
Dore Savard, Stephanie Helene
Dos Santos, Melissa
Dowling, Adam
Doyle, Allison
Dufty, Christine Andrea
Duguid, Marcela
Dumitras, Daniela
Dunn, Paula
Duong, Peter
Dusseldorp, Geoff
Dyomina, Olessya
Edmondson, Genevieve
Edwards, April Ann
Edwins, Moira Theresa
Elias, Melanie
Elliott, Bryce William
Elliott, Courtney A.M.
Encina, Philip
Estrella, Theresa
Evans, Carrie Lynn
Everson, Jacqueline
Falconer, Robert
80 The Insurance Institute of Canada
Falls, Jennifer
Ferguson, Adam
Fernandes, Fiona
Fiddler, Jennifer Lee
Fielding, Denise
Flaherty, Meghan Patricia
Fleming, Erin Michele
Flude, Marissa
Fodor, Nelson
Fonger, A. Diana
Forbes, Bob
Forcados-Restituto, Shirley
Fornari, Melissa
Foster, Mike
Foster, Paul Scott
Fragiskatos, Effie
Free, Natalie
Gagne, Lydia
Gallucci, Tanya M
Gasior, Elizabeth
George, Ottavia Maria
Georgiev, Anelia
Ghani, Muhammad Zafar
Ghaseminejad, Parvaneh
Ghedia, Dhaval
Glajch, Ryan
Gleiberman, Julia Catherine
Goklani, Mala
Gopalan, Mavis Elizabeth
Gottlieb, David
Graham, Jonathan
Grassa, Tamra
Greaves-Hack, Stephani
Greenidge, Nicole
Greenwood, Samantha J.
Groom, Heidi
Guevara, Carlos
Guillemette, Josee
Ha, Jeffrey
Hack, Tammy
Hamilton, Shashe-Work
Han, Mei
Han, Youngmin Paul
Hanna, Paul
Hannon, Angela
Hansra, Manvir
Harman, Lindsay Jane
Hart, Mike
Harwood, Philip Andrew
Hawes, Susan
Head, Tessa
Hedderson, Vikki Louise
Henderson, Lance Ernest
Hensley, Susan Kathryn
Hickey, Barbara Jane
Hillo, Nadera
Hissa, Neal R
Ho, Virginia
Hogan, Meredith
Holder, Karen
House, Howard Ronald
Huang, Jason
Hui, Samantha
Huisman, Melissa
Hulter, Randy
Huynh, Jennifer
Ironside, Barbara
Jacinto, Corina
Jack, James Bruce
Jackson-Finley, Jenelle
Johnson, Alan
Johnston, Emily C
Johnston, Kierran
Joseph, Doris
Kamenko, Daria
Kapil, Anita
Karlicic, Olivera
Karn, Joanne Marie
Kaune, Corey Stewart
Kazarian, Shawn David
Kelly, Loretta
Kent, Richard Charles
Keogh, Tara S. F.
Kesteris, Robert
Khalili, Noora
Khan, Ahmed Alam
Khan, Romila
King, Angela Maria
Kirby, Scott
Kirkby, Ruth-Ann
Klayh, Patricia Gail
Kloet, Jacob Gilbert John
Koiter, Lena Elizabeth
Komorowski, Laurel
Kovalchuk, Anton
Kowalczyk, Daniel
Kozachuk, Loredana
Kremmidas, Maria C
Kuliga, Renata
Kusema, Tendai Francis
Kwan, Dorra
Labelle, Carole G
Lackovic, Andrej
Lacroix, Leslie
Lai, Cecilia
Langdon, Sarah
Graduating Chartered Insurance Professionals (CIP)
Continued
Larbi, Kwabena S. A.
Larcina, Sara
Laszlo, Sonia Marie
Lau, Queenie
Le Courtois, Kate Louise
Leblanc, Diana
Lee, Kyudae
Lee, Sandra
Leigh, Jenna
Levesque, Carole P.
Lewis, Jennifer Joyce
Ligori, Sarah Catherine
Linden, John
Liu, Mandy Siu Man
Liu, Yen Chong
Locke, Sharlene Rebecca
Lof, Henry
Longtin, Mireille
Lu, Xiaofang
Lu, Xiaohui (Robin)
Ly-Vong, Jessica
Ma, Guifen
MacDonald, Alan
Maclean, Andrew Neil
MacMullin, Tracy
Madjarian, Violette Nairie
Mahon, Ryan
Maiurro, Trisha F
Malcolm, Sandra Elizabeth
Malik, Abdur Rehman
Malik, Jason
Mallia, Diana Patricia
Mancini, Grace
Marceau, Danny
Marich, Michael
Marinuzzi, Krista
Martin, Nancy Catherine
Martinez, Jesus Alejandro
Maslev, Stanislav Stoyanov
Massie, Jennifer
Maylor, Denise Synthia
McArthur, Nicole Leanne
McClare, Gillian
McCluskey, Allison
McDougall, Marc W
McFee, Paul Anthony
McGhie, Kathy
McGinn, Stephanie
Mckee, Stephanie
McLeod, Stacey
McNeil, John
Medas, Vernon
Medeiros, Suzana
Michalkiewicz, Dariusz
Mickus, Ashley Lucie
Mihajlovic, Milena
Miller, Scott
Miller, Yvonne
Miloje, Kristina
Miskovic, Ana Bozica
Misurka, Ashley
Monaco, Michelle
Montgomery, Angie
Montgomery, Cori Joyceen
Moore, Chris
Morgan, Jaclyn
Morrish, Candice
Moser-Neal, Brandy
Munir, Rizwan
Muramoto, Masako
Murji, Iona
Nadeau, Veronique
Nakamura, Asako
Nandkani, Vandana
Nare, Amuhelang
Nasser, Mohamed
Neiolova, Marina
Ness, Andrea
Neufeld, Melanie
Newton, John C
Nguyen, Anna Thuy Vy
Nicholson, Michael
Niedbala, Michelle Ann
Nituda, Bianca
Nour, Neima
Nur, Tanya
Opheim, Kim James
Outerson, Todd
Ozimek, Joanna
Pabla, Paramjit (Pam)
Paino, Jasmine C.
Panariti, Merita
Panio, Sandra
Pardhan, Nazish G
Parent, Jennifer
Parish, Holly
Patel, Vaishaliben R
Patel, Varsha
Peart, Marilyn Yvonne
Peleteiro, Lee
Pellerin, Andrea B.
Penk, Rachel
Pennell, Fred
Pental, Simran Kaur
Perkes, Lynn
Phiri, Faith
Pienkosz, Eric A
Pinder, Luke J
Pisano, Clare
Pitton, Luisa
Pletz, Matt
Pollard, Jill
Pollock, Megan
Porter, Terry
Porterfield, Ivana
Potvin, Diane Lucie
Potvin, Julie
Pradhan, Varsha
Procyshyn, Natalya Lee
Putt, Graham Alan
Quraishi, Sean Jordan
Ragde, Jyoti
Rajagopalan, Vidya
Rajamugunthan, Janaka
Ralph, Jason Alexander
Ramirez, Darwin Villano
Ramsarran, Sean Sankar
Rao, Archana
Rath, Lisa Dawn
Ready, Geoffrey
Renaud, Shannon
Richards, Carolyn
Ristola, Mark Allen
Roberts, Aaron
Robertson, Laurie
Robinson, Andrew
Rollan, Joaquin
Rosenberg, Daniel Terence
Rossington, Benjamin Christopher
Rourke, Barton
Rowe, Benjamin
Ruffolo, Lisa Maria
Rusakova, Kateryna
Sahota, Prabhjot
Salhotra, Vikas Jason
Salimpade, Paulizzia
Sanderson, Eric
Sandhu, Surindervir K
Santos, Nonilon
Satish, Hemalatha
Sats, Juliya
Savoie, Linda Suzanne
Schmidt, Diane Lynn
Schreck, Tanya Carmen
Scott, Jennifer Marie
Seelt, Laura
Sethi, Nina
Shave, Melanie Elizabeth
Sherr, Stephanie Miriam
2011 – 2012 Annual Report 81
Graduating Chartered Insurance Professionals (CIP)
Continued
Sherren, Gary
Shpundra, Nataliya
Sielski, Grace
Silang, Richard
Silvestri, Donald
Sin, Nancy
Singh, Avinash
Singh, Fazeel
Singh, Harjinder Jay
Sliwiak, Justyna Barbara
Small, Patricia
Smith, J. Darryl
Smith, Jeff
Smith, Scott Robert
Spencer, Jennifer Katherine
Srebrolow, Ellen Janice
Srivastava, Latha
Stolyarevskyy, Maksym
Strader, Deborah
Subryan, Bruce Vaughn
Sullivan, Colin Daniel
Sumak, Gary
Sweeney, David Carl Welton
Sztuka, Jeremy Richard
Ta, Jimmy Tien Thanh
Tahir, Zuree
Tatler, Nancy Loretta
Taylor, Stacy
Thai, Trong
Thomas, Clark S
Thompson, James
Thompson, Victoria Louise
Thomson, Lynsey
Timbrell, Ceri
Tinio, Janice Valencia
Tiwary, Amit
Townsend, Amy-Leigh
Tran, Jimm
Trejo, Wendy
Truong, Huong Le
Tserghanos, Helen
Ullah, Mansoor
Underhill, Crystal
Unger, Erica
Urbanski, Jon
Vedia, Vanessa
Vega, Blanca
Velez, Joueliz
Venne, Lynn
Venne, Rejean
82 The Insurance Institute of Canada
Wissers, Cindy
Waffo, Geraldine
Wall, Kimberley
Walornyj, Luba
Warren, Neil
Warry, Erin
Wasiukow, Michael
Watson, Joy
Watson-Parris, Jane
Wei, Nicholas Chia Wei
Weiss, Bridget E.
Wells, Andrea Nicole
Wheeler, Sandra
White, Ian
Whitmell, Shawna
Williams, Wayne Anthony
Wilson, Carrie
Winkel, Paul Anthony
Wolbert, Sandra
Wong, Kin Hong
Woodford, Joanne Elizabeth
Yetman, Megan l
Yeung, Po Hei (Paul)
Young, Alain
Young, Kaitlynn A
Yu, Cleo Jie
IADQ (Region de L'Est)
Beaudoin, Marie-Josée
Bérubé, Sylvie
Caron, Sébastien
Côté, Jessy
Cyr, Isabelle Louise
Delaunay, Frédéric
Dombrowski, Liette
Fortier, Nancy
Gagnon, Annie G.
Garneau, Line
Gaudreault, Virginie
Gauthier-Fortin, Mathieu
Grondines, Andrée-Anne
Guérard, Martin
Maheux, Claudine
Maheux, Pascale
Malenfant, Magalie
Pageau, Rachel
Poulin, Isabelle
St-Martin, Hélène
Tanguay, Amélie
IADQ (Région de l'Ouest)
Albert, Dominic
Beaupré, Debby
Bibeault, Francis
Bien-Aimé, Ernst
Boisvert, Caryne
Bordeleau, David
Boubsis, Nabil
Bouhous, Hocine
Brochet, Brian
Burelle, Valérie
Castonguay, Alexandre
Castrilli, Julie
Choquette, Christine
Deschênes, Anne-Marie
Dicky, Solange
Dubé, Jean-François
Ducharme, Geneviève
Duclos, Stéphane
Ferland, Dominique
Gonthier, Christophe
Gravel, Line
Hurteau, Anne-Marie
Iskandar, Karine
Lauzon, Antoine
Lefebvre, Nathalie
Mastrocola, Valérie
Mechichi, Bouthaina
Neville, Timothy
Ortiz de Orue, Patricia
Ouellette, Christian
Pelletier, Amélie
Pelletier, Nicolas
Polynice, Magalie
Ratsifandrihamanana, Vero Lalao
Raymond, Céline
Rhazi, Assia
Rivard, Maryse
Robert, Josée
Toupin, François
Tripp, Lynn
Valcourt, Harry
Vidal, Florent
Villemure, Mathieu
Associated Local Institutes and Chapters
The Insurance Institute of Canada
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
Telephone: (416) 362-8586 or 1-866-362-8585
Fax: (416) 362-2692
www.insuranceinstitute.ca
[email protected]
Insurance Institute of Ontario
GTA (Greater Toronto Area)
18 King Street East, 16th floor
Toronto, ON M5C 1C4
(416) 362-8586
Fax: (416) 362-8081
[email protected]
L’Institut d’assurance
de dommages du Québec
1650 - 1200, avenue McGill College
Montreal, QC H3B 4G7
(514) 393-8156
Fax: (514) 393-9222
[email protected]
The Insurance Institute
of British Columbia
1110 - 800 West Pender Street
Vancouver, BC V6C 2V6
(604) 681-5491
Fax: (604) 681-5479
[email protected]
Cambrian Shield Chapter
c/o 18 King Street East, 16th floor
Toronto, ON M5C 1C4
1-866-362-8585
Fax: (416) 362-8081
[email protected]
Edifice Le Delta 1
1300 - 2875, boul. Laurier
Sainte-Foy, QC G1V 2M2
(418) 623-3688
Fax: (418) 623-6935
[email protected]
Conestoga Chapter
101 - 515 Riverbend Drive
Kitchener, ON N2K 3S3
(519) 579-0184
Fax: (519) 579-1692
[email protected]
The Insurance Institute
of New Brunswick
101 - 1010 St. George Boulevard
Moncton, NB E1E 4R5
(506) 386-5896
Fax: (506) 386-1130
[email protected]
The Insurance Institute
of Northern Alberta
204, 10109 - 106 Street NW
Edmonton, AB T5J 3L7
(780) 424-1268
Fax: (780) 420-1940
[email protected]
The Insurance Institute
of Southern Alberta
1110 Canadian Centre - 833 4th Avenue SW
Calgary, AB T2P 3T5
(403) 266-3427
Fax: (403) 269-3199
[email protected]
The Insurance Institute
of Saskatchewan
310 - 2631 28th Avenue
Regina, SK S4S 6X3
(306) 525-9799
Fax: (306) 525-8169
[email protected]
The Insurance Institute of Manitoba
303 - 175 Hargrave Street
Winnipeg, MB R3C 3R8
(204) 956-1702
Fax: (204) 956-0758
[email protected]
Hamilton/Niagara Chapter
1439 Upper Ottawa Street, Units 4 & 5
Hamilton, ON L8W 3J6
(905) 574-1820
Fax: (905) 574-8457
[email protected]
Kawartha/Durham Chapter
c/o 18 King Street East, 16th Floor
Toronto, ON M5C 1C4
1-866-362-8585
Fax: (416) 362-8081
[email protected]
Ottawa Chapter
300 - 1335 Carling Avenue
Ottawa, ON K1Z 8N8
(613) 722-7870
Fax: (613) 722-3544
[email protected]
Southwestern Ontario Chapter
101 - 200 Queens Avenue
London, ON N6A 1J3
(519) 432-3666
Fax: (519) 432-5919
[email protected]
The Insurance Institute of Nova Scotia
250 Baker Drive, Suite 220
Dartmouth, NS B2W 6L4
(902) 433-0070
Fax: (902) 433-0072
[email protected]
The Insurance Institute
of Prince Edward Island
(Re-routed)
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
(902) 892-1692
Fax: (902) 368-7305
[email protected]
Insurance Institute
of Newfoundland & Labrador Inc.
151 Crosbie Road, Level 3, Chimo Building
St. John’s, NL A1B 4B4
(709) 754-4398
Fax: (709) 754-4399
[email protected]
2011 – 2012 Annual Report 83
Notes
84 The Insurance Institute of Canada
2011/2012
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP) Program
Fellow Chartered Insurance Professional (FCIP) Program
CERTIFICATE PROGRAMS
General Insurance Essentials (GIE) Program
Rehabilitation Benefits Administration Program
INSURANCE LICENSING & CE CREDITS
Brokers & Agents
Independent Adjusters
Life Licensing (LLQP/Accident & Sickness)
Continuing Education Credits
PROFESSIONAL DEVELOPMENT
Business/Management
Interpersonal/Communication
Insurance/Technical
The Insurance Institute of Canada
18 King Street East, 6th Floor
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
www.insuranceinstitute.ca
[email protected]
The Insurance
Institute of Canada
Annual Report