HR 2013:
Innovation Within and Beyond HR
Monday, September 23, and
Tuesday, September 24, 2013
InterContinental Toronto Centre • Toronto
Debbie Cohen, Mozilla Firefox
Karen McKay, Eli Lilly Canada Inc.
Stacy Oliver, The Four Seasons Hotels and Resorts
Jim Reid, Rogers Communication
Manny Sousa, OpenText Corporation
Learn from top HR leaders
how to lead innovation—
in HR and enterprise-wide.
www.conferenceboard.ca/conf
Sponsored by:
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Special Contributor
Learn from the
experiences of best
practice leaders.
You’ll hear from companies that are
breaking new ground in their pursuit of
innovation, including:
OpenText—Innovate, Differentiate, and
Faster Please!
HR at OpenText is playing a key role in
shaping the global strategy and building
the infrastructure to support innovation
across its operations. HR is also reinventing itself and its own processes to
be more credible business partners.
Rogers Communications—How a
Focused Employee Value Offering
Drives Innovation and Success
In the increasingly competitive telecommunications industry, the “right” people
and culture are more important than
ever, and HR’s role is critical to set the
right tone to attract and retain the talent
needed to win.
Eli Lilly—Where Innovation is a
Natural State of Mind
HR has played a lead role in building
a culture of innovation and creating
Innovation Champions at Eli Lilly. Find
out how Eli Lilly became top innovators
in product development and in their own
HR processes and programs.
Adobe—Disruptive innovation
Adobe completely dismantled its performance appraisal and compensation grid
system, and questioned all the traditional
processes. Learn about overhauling a
performance review system, from an
international company that did just that.
In today’s economy, innovation is
the new currency.
In a recent GE survey, nine out of ten Canadian executives identified innovation
as a strategic priority. How can your HR team improve its own ability to innovate,
and drive the innovation of others throughout the organization?
This high level event is for human resource, organizational development, and
change management leaders and practitioners, and strategy leaders who play a
role in innovation.
As Canada’s most respected independent research and conference development
organization, The Conference Board of Canada is uniquely positioned to present
the latest independent research, and attract the thought leaders with experience
leading innovation within HR and across their organizations.
Find out how your peers challenged conventional thinking
to achieve extraordinary results.
Building a culture that drives innovation: How does your culture have to change
to support innovation? What have the pioneers learned, and how you can benefit?
Designing innovation processes: Learn how to ‘hard-wire’ an innovation mindset
into your organization, including the required structures and processes.
Performance management: Replace the unpopular annual performance review
with a dynamic process that inspires performance and builds innovation-driving
collaboration.
Leadership selection, development and diversity: Challenge conventional
leadership selection techniques, and make diversity a foundation of performance
and innovation.
Talent management: Accelerate the selection and retention of key talent, and
re-think the value proposition for prospects and team members.
Total rewards: Where are total rewards headed, and how can you prepare for the
changes ahead? What about the changing nature of retirement?
Collaboration: Designing the future organization, and collaboration platforms that
cross silos, disciplines, and geographies to enable innovation to flourish.
Health care and productivity: The latest trends and practices in health care,
back to work, and absenteeism management, and how to tackle these traditional
challenges with new thinking.
Don’t forget to register for the optional Master Class
in innovation!
The optional Master Class workshop will explore innovation trends, practices, and
theories, providing a more in-depth look at how to design and implement innovation.
Participate in this interactive learning experience with the experts and your peers, and
you’ll receive a certificate of completion for this enlightening workshop.
PROGRAM
DAY 1—MONDAY, SEPTEMBER 23, 2013
Bruce Good will discuss the research findings,
including two primary drivers of success:
8:00 a.m. Registration and Continental Breakfast
• building a culture of innovation
• ensuring incentives truly encourage innovation
8:15 a.m. Opening Remarks from the Chair
Barbara E. Quinn, Program Developer, The Conference
Board of Canada
9:30 a.m. Plenary Session 2
Round Table Discussion/Q&A
Breaking Down the Barriers to an Innovation
Culture
8:30 a.m. Plenary Session 1
Introduction and Welcome: Innovation Within
and Beyond HR
Ian Cullwick and Bruce Good will discuss the
Conference Board’s research, and the key barriers
to creating and sustaining an innovation culture, followed by Q&A with the audience.
Ian R. Cullwick, Vice-President, Leadership and Human
Resources Research, The Conference Board of Canada
The Conference Board is a leader in innovation
research and practices review and assessment. Ian
Cullwick will explain why the Conference Board
believes innovation is a critical strategic challenge
over the next decade, and why HR has a leading role
to play.
9:45 a.m. Plenary Session 3
Innovation as a Natural State of Doing Business
Karen McKay, Vice-President, Human Resources and
Learning and Development, Eli Lilly Canada Inc.
Eli Lilly is known for its innovation culture and
tradition of collaborating for great ideas. Karen
McKay will describe InnoCentive, one of the
world’s longest-standing crowdsourcing initiatives,
conceived by scientists at Eli Lilly in 1998 and
launched in 2001. Its purpose was to encourage
outside-the-box thinking, and to structure outsidethe-department collaboration for solving business
and R&D challenges.
High performance and innovative cultures are the
result of very conscious and deliberate leadership
choices, enabling strategies that may take years
to produce results and that require great effort to
protect and sustain.
Ian will provide an overview of the core characteristics of a high performance, innovative culture, based
on his more than twenty years of management consulting, research, and teaching experience. He will
also offer a perspective on different organizational
design and human resource strategies and programs.
Karen will share Eli Lilly’s innovative approaches to
employee engagement, culture, and values, and how
“debateable moments” are used to increase confidence that management really does listen. Karen
will also explain how catalyst teams and trailblazer
projects help break down silos and create innovation
leadership.
How Leaders Turn the Innovation Vision
into a Reality
Bruce Good, Executive Director, Centre for Business
Innovation, The Conference Board of Canada
10:30 a.m. Tri Fit Energizer and Refreshment Break
Most senior leaders recognize that innovation is
a primary engine of growth. However, many are
unsure how to manage innovation effectively in their
own firms.
The Conference Board’s Centre for Business
Innovation (CBI) recently conducted a major survey
of Canadian businesses’ innovation practices and
performance, how they manage their innovation
strategies, and the cultural and other factors that
impact innovation performance.
10:45 a.m. Plenary Session 4
HR as the Driver for Innovation
Dr. David S. Weiss, President and Chief Executive Officer,
Weiss International Ltd.
A decade’s worth of executive surveys on innovation highlight a significant gap between what leaders
say they want and what their organizations deliver.
To register, visit www.conferenceboard.ca/conf
Over 80% of leaders surveyed believe innovation
is important for future success, but less than 30%
are satisfied with their current level of innovation.
This same pattern is found in HR leaders, where
82% believe innovation is important for HR, but it is
ranked as priority number 12.
To create meaningful, sustained value creation in
their organizations, HR leaders must start where the
organization is now, and apply courage, capability, and commitment to stand up and take a leading
role in driving organizational strategies such as
innovation.
So why, despite all the talk, have business and HR
leaders not given innovation more attention? The
short answer is that they haven’t had sustainable,
practical, and reliable program options that deliver
long-term, predictable results. Instead, there has
been an endless array of partial answers, with the
result being an alarming innovation gap.
Louise Taylor Green is one of the few HR executives with functional accountability for designing
and leading the overall organizational strategy.
Louise will describe what HR leaders must do to
earn credibility and take on that important strategic
role, whether it’s for the organization or its HR
strategy.
David Weiss will examine how HR can take a
leadership role in closing the innovation gap, so
innovation happens systematically and sustainably. This insightful and entertaining presentation
is based on the book David co-authored, Innovative
Intelligence: The Art and Practice of Leading
Sustainable Innovation in Your Organization.
Louise will offer real life examples from Hamilton
Health Services, including improvements to losttime injury rates, and an enterprise approach to
workforce engagement as a key enabler for strategy
implementation.
David will focus on the following questions:
1. What is the innovation gap and its root causes?
2. How can HR develop leaders of innovation and a
culture of innovation?
3. How can HR reduce barriers and maximize
innovations within HR?
A round table discussion will follow, giving delegates an opportunity to explore how these ideas can
be applied to their organizations.
11:45 a.m. Plenary Session 5
Stop Talking, Start Doing—The Innovation and
Courage for HR to Lead Strategy
Louise Taylor Green, Executive Vice-President, Corporate
Affairs and Strategy, Hamilton Health Sciences Corporation
12:15 p.m. Tri Fit Energizer and Networking Luncheon
1:15 p.m. Plenary Session 6
The New Competitive Advantage—Innovate and
Differentiate, and Faster Please!
Manny Sousa, Senior Vice-President, Global Human
Resources, OpenText Corporation
OpenText has grown aggressively, both organically
and through acquisitions, during its 20-year history. As it expanded geographically, the complexity
of managing a 5,500 person workforce in over 40
countries required that the HR make some changes.
Today, HR is a strong strategic partner to line management, well integrated with each line of business,
and playing a key role to help the company succeed
in a highly competitive marketplace. As OpenText
becomes more focused on product differentiation,
improving the customer experience, and becoming
more responsive to customers and markets, HR is
driving a culture to support innovation.
Following the economic turmoil of the past five
years, companies are finding themselves in increasingly competitive markets. HR must first re-invent
and reposition itself to be a credible partner to the
business, if it is to contribute fully to organizational
performance.
PROGRAM
2:00 p.m. Plenary Session 7
Firestarter Roundtables: New Thinking in HR
Leadership Selection, Development, and
Diversity
Beth Wilson, Toronto Managing Partner, Canadian
Managing Partner, Community Leadership, KPMG LLP
KPMG challenged the assumption that all leaders
can be made to be great leaders, if they get the right
training and support. Instead, KPMG considered,
what would happen if we put people into people
leadership roles who are naturally good leaders?
KPMG are proud winners of Canada’s Best
Diversity Employers for 2012, and are recognized
for their commitment to leadership and innovation.
Beth Wilson will discuss the KPMG experience, and
how to assess the diversity, leadership, and innovation options for your organization.
Overhauling Traditional HR Processes
Karen Phelan, Consultant, Operating Principals, and
Author, Sorry I Broke Your Company
Karen Phelan says her mission is to help companies replace onerous human resource practices and
systems with better dialogue, better relationships,
and better employee job fit. She will challenge our
thinking with traditions such as ranking employees for performance appraisal, doing performance
appraisals at all, and leadership competency models
when you take people like Steve Jobs, Larry Ellison,
Meg Whitman, Martha Stewart, and yes, Donald
Trump.
The presentations will be followed by a group
discussion, where delegates can interact and consider how these insights can be applied to their HR
functions.
2:45 p.m. Refreshment Break
3:00 p.m. Plenary Session 8
Treating You Like Family: Having an Investment
Mindset About People
strategic blueprint for the organization, aligning
the people strategy to business innovation, viewing
people as an investment rather than a cost.
Michael Forgione and Liz Volk will describe
Longo’s’ journey in making major changes and new
investments in people programs, based on a longterm view of the culture, and what was needed to
succeed.
3:45 p.m. Plenary Session 9
HR Innovation for Business Performance
Stacy Oliver, Global Product and Innovation, Four Seasons
Hotels and Resorts
Stacy Oliver is part of the global team that’s leading
innovation across Four Seasons, a company that is
committed to earning its reputation as being “much
admired, and not easily replicated.”
The Four Seasons is famous for its culture and ability to translate culture into the actual guest experience. Stacy will walk through Four Seasons’ major
push for innovation, the current thinking and where
it’s headed, and how Four Seasons intends to implement the innovation strategy across the chain.
4:30 p.m. Plenary Session 10
Talent Management Ideas from the People Who
Invented Talent Management
Glenn Cockburn, President, Meridian Artists
Glenn currently represents a select roster of
Canada’s most talented and fastest rising writers,
literary artists, directors, and producers. He also represents the film and television interests of Random
House of Canada.
Glenn’s reputation among his peers and industry
executives is “killer agent.” Glenn is also Chair of
the Canada Comedy Foundation for Excellence.
Glenn will talk about the lessons he’s learned in talent management, and how you can nurture, develop,
and better represent your organization’s talent.
5:00 p.m. Networking Reception
Michael Forgione, Executive Vice-President, Longo
Brothers Fruit Markets Inc.
Liz Volk, Vice-President, Human Resources, Longo
Brothers Fruit Markets Inc.
Winner of the HRPAO award for innovation in total
rewards, Longo’s is a family run business, operating since 1956. Longo’s has developed a major new
To register, visit www.conferenceboard.ca/conf
DAY 2—TUESDAY, SEPTEMBER 24, 2013
8:00 a.m. Continental Breakfast
8:15 a.m. Opening Remarks from the Chair
Barbara E. Quinn, Program Developer, The Conference
Board of Canada
8:30 a.m. Plenary Session 11
Human Resources Trends and Metrics –
Original Conference Board Research Results
Heidi Martin, Research Associate, Leadership and Human
Resources Research, The Conference Board of Canada
Ruth Wright, Director, Leadership and Human Resources
Research, The Conference Board of Canada
As the telecommunications industry has become
more intensely competitive, the need for the “right”
people and culture strategy has become critical.
Resetting the EVO to bring a sharper focus to the
talent and culture strategy is fundamental for success. In partnering with the line, HR’s role is critical
to set the right tone to attract and retain talent
needed to win.
10:00 a.m. Tri Fit Energizer and Refreshment Break
10:15 a.m. Plenary Session 13
Dropping the Performance Appraisal System
and Compensation Grid
Elizabeth Gates, Director, Global Management
Effectiveness and Performance, Adobe Systems
HR is now expected to make “evidence-based”
decisions that positively affect organizational performance. To support these decisions, HR requires
accurate and appropriate metrics to measure and
analyze its workforce, and the effectiveness of its
talent management strategies.
Have we become so enamored with our traditional
HR processes that we’re afraid to break what we’ve
built? Adobe, like many companies, struggled with
its dreaded performance review process for years,
until Senior Vice-President, Donna Morris boldly
abolished it in 2012.
HR must also look within, to measure the efficiency
and effectiveness of the HR function itself. But what
metrics are Canadian organizations collecting and
analyzing, and how are they using this data?
Consistent with Adobe’s move to simplified and
agile software development, Adobe transformed its
review process into a back-to-basics approach of
continuous feedback, expectations, and growth and
development discussions.
Heidi Martin and Ruth Wright will share their
research findings, including a review of talent management processes and outcomes, HR functional
metrics, and human capital metrics reflecting the
value of people to organizations.
9:15 a.m. Plenary Session 12
Compete to Win: How a Focused Employee
Value Offering (EVO) Drives Innovation and
Success
Sandra Pasquini, Director, Talent Acquisition, Rogers
Communications Inc.
Jim Reid, Senior Vice-President, Human Chief Human
Resources Officer, Rogers Communications Inc.
Rogers Communications is a diversified communications and media company with approximately
28,000 employees. Founded by Ted Rogers in 1960,
the company has grown to become an industry-leading converged media and communications company.
Four years after Ted Roger’s passing, the company
is still committed to Ted’s “the best is yet to come”
philosophy, and continues to invest heavily in
innovation.
Elizabeth Gates led the team that created the new
strategy, with Donna Morris and other key stakeholders across the organization. Ellie is also responsible for the frameworks and tools used to build
capacity in employees and managers to execute the
new approach.
Elizabeth will discuss the bold leadership required
of the chief HR officer role, and the change management and development strategies Adobe used to
change their program. She will also offer lessons
learned and practical steps for transforming your
process into a leaner and more agile talent management mechanism.
Round Table Discussion and Live
Action Research
Should we maintain performance reviews, or is it
time to start over? This session will feature interactive dialogue and immediate feedback from
delegates.
PROGRAM
11:00 a.m. Plenary Session 14
Innovation: An Act of Leadership
Brent Bolling, Managing Director, Development
Dimensions International (DDI) Canada
Creating a culture of innovation; where ideas flourish and become sources of sustainable business
advantage is a deliberate act of leadership at all
levels. While specific organizations may take different paths, their success comes down to one common denominator: leadership effectiveness in the
fundamental interaction skills. Join Brent Bolling
from DDI to:
• identify the underlying behaviours critical to
driving innovation
effective for your needs.
Avi will explain the difference between disruptive teams, who work outside the organization’s
constraints and rules, and teams who are more
integrated into the organization. He will also offer
lessons and advice on the skills and competencies
needed to succeed in an innovation leadership role.
12:00 p.m.Closing Remarks from the Chair
Barbara E. Quinn, Program Developer, The Conference
Board of Canada
12:15 p.m. Luncheon for Post-Conference Optional
Workshop Participants
• hear insights from objective data that show the
shocking truth about the deficiencies of critical
interaction skills
1:00 p.m. Post-Conference Optional Workshop
• understand how to create a behaviour in your
leaders that will drive a culture of innovation at
all levels.
Blair Miller, Partner, The Niagara Institute
In this session, you will have the opportunity to hear
insights across a wide range of organizations and
sectors related to what has worked most effectively
and what continues to be challenging in building the
key leadership behaviours for innovation.
11:30 a.m. Firestarter Discussion
Re-Thinking the Role of HR
Debbie Cohen, Vice-President and Chief of People,
Mozilla Corporation
In this pre-taped interview exclusive to The
Conference Board of Canada, Debbie Cohen will
offer her unique and provocative views on the business of human resources, and how we must re-think
our role, beliefs, and values to contribute fully to
workforce and organizational success.
11:45 a.m. Plenary Session 15
How to Successfully Design and Implement
Innovation
Avi Pollock, Vice-President, Innovation and Strategic
Planning, RBC Financial Group
Avi Pollock has extensive first-hand experience
designing innovation for success, in both large
organizations and start-ups. Avi will discuss the
options and alternatives for strategy development,
building a culture that nurtures innovation, and
choosing the organizational design that’s most
Innovation Master Class: How to Design and
Implement Innovation
The Niagara Institute is recognized as a leader in
executive development, and Blair Miller is a leading
expert in creativity and innovation.
Blair will provide an overview of leading practices
in the business of creativity and innovation, including how to build a culture and set of skills that will
create the right mindset to embrace change and lead
innovation.
What kind of teams work best for your organization? What lessons have been learned, and how
can you help people develop the capacity to think
beyond the tried and true to find new solutions to
old problems, or develop new thinking to help the
organization grow?
This in-depth and interactive session will feature
an overview of leading creativity and innovation
business practices. It will also explore how to
build a culture and set of skills that will foster the
right mindset to better manage change and lead
innovation.
Delegates will work in smaller groups as they learn
how to design and implement innovation. The workshop will help build skills and introduce practical
tips and tools to help delegates apply their learning
in their organization.
4:00 p.m. Post-Conference Optional Workshop Adjourns
To register, visit www.conferenceboard.ca/conf
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“Firestarter” discussions, breakthrough ideas from Canadian and
U.S. HR and innovation leaders, and live research polling will
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Peer-to-peer discussions will promote greater cross-fertilization
of ideas, and more opportunities to grow your senior HR and
innovation leader network. Don’t miss this unique opportunity to
get face-to-face with the HR innovators, and benefit from their
experiences and perspectives.
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HR 2013:
Innovation Within and Beyond HR
Priority Code PDF2
Monday, September 23, and
Tuesday, September 24, 2013
InterContinental Toronto Centre • Toronto
Learn from top HR
leaders how to lead
innovation—in HR and
enterprise-wide.
www.conferenceboard.ca/conf
HR 2013: Innovation Within and Beyond HR
Monday, September 23, and Tuesday, September 24, 2013 • InterContinental Toronto Centre, Toronto
4-for-the-price-of-3 team offer available—See www.conferenceboard.ca/conf for details.
■ YES! Please register the following delegate for all conference sessions, including the Post-Conference Optional Workshop on Day 2 (additional $555)
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