1
Because We Care, We Act
Johnson & Johnson Social Responsibility Report in China 2010&2011
1
2010&2011 JNJ China Awards Summary
2010 AmCham CSR Award awarded by The American Chamber of Commerce in Shanghai
2010 Chinese College Students' Best Employers, 1st in Pharmaceutical/Medical awarded by
ChinaHR.com
About Johnson & Johnson and Its Affiliates in China
Johnson & Johnson is the world’s most comprehensive and broadly based manufacturer of health
care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical
devices and diagnostics markets. There are more than 250 Johnson & Johnson operating companies
employing approximately 118,000 people throughout 60 countries. The company was founded in 1886 in
2011 China Philanthropy Times Best Philanthropic Practice Case of Multinational Corporations
2011 China Economy-Charitable Company of the Year awarded by China Economy Forum
2011 Carbon Value Social Citizen Award named by The 4th World Economic and Environmental
Conference
New Brunswick, New Jersey, in the United States. In 2011, Johnson & Johnson worldwide sales were $65
billion.
In 1985, Johnson & Johnson established its first joint venture in China, Xi’an-Janssen Pharmaceutical
Ltd. From 1988 to 1995, Johnson & Johnson set up a number of additional affiliates in China, including
Shanghai Johnson & Johnson Ltd., Johnson & Johnson China Ltd., Johnson & Johnson Medical China
Ltd., Johnson & Johnson Medical Shanghai Ltd., Shanghai Johnson & Johnson Pharmaceuticals Ltd.
st
2011 UniversumIdeal Employer Award 1 in Pharmaceutical Industry
2011 FORTUNE China Top 25 in Fortune China CSR Ranking
2010&2011 China Association of Social Workers Corporate Citizenship Committee China
Outstanding Corporate Citizen Award
2010&2011 Southern Weekly Contribution of Fortune 500 in China Ranking, No.1st in
Pharmaceutical/Medical
and Johnson & Johnson (China) Investment Ltd. In 2006, Johnson & Johnson established three more
affiliates in China, Johnson & Johnson Vision Care (Shanghai) Ltd., Johnson & Johnson Medical (Suzhou)
Ltd., Shanghai Maisiqiang Medical Ltd. In 2008, Johnson & Johnson acquired Beijing Dabao Cosmetics
Co., Ltd. Today, Johnson & Johnson employs nearly 8,000 people in China and produces a wide range
of consumer, pharmaceutical and medical device products in the company’s mission to promote the
healthcare of Chinese people.
The core values of Johnson & Johnson are articulated in a document called “Our Credo.” Through
the company’s products, education programs, philanthropy and many other initiatives, Johnson &
Johnson helps people help others and brings positive impact to health and life quality of Chinese families.
Johnson & Johnson also values its partnerships with other professional healthcare organizations, both
scientific and commercial. Through these partnerships, Johnson & Johnson succeeds in advancing
2010&2011 Johnson & Johnson's Social Responsibility Honors
Worldwide
2010 the Dow Jones Sustainability Index (DJSI) nomination
healthcare in China. In the past 10 years, Johnson & Johnson has initiated or supported more than 30
philanthropic or health education programs in China to prove the creed value through actual actions,
including Johnson and Johnson’s Baby Touch Program, Safe Kids Campaign, Migrant Children Health
Awareness Education Program , The Vision Care Institute, Go West, and Leukemia (CDMP Data Bank
2010 FORTUNE Magazine’s top 10
Expansion Project).
2010 Best Employers for Healthy Lifestyles award in the Gold category
of the 2008 Beijing Olympic and Paralympics Games and global sponsorship of US Pavilion of 2010
With deep roots in China, Johnson & Johnson was honored to be an official Worldwide Partner
2010 the Global Top 10 in Environment Protection in by Newsweek
Shanghai Expo. As China becomes increasingly prominent on the World’s stage, the Johnson & Johnson
Family of Companies will continuously demonstrate its commitment to improving the health and well-
2010 the most reputable company in the U.S. of The Reputation Institute
being of the people of China.
2011 No.4 in the Best Green Brands of Interbrand
For more information about Johnson & Johnson and its operating units in China, please visit www.jnj.com.cn
2011 No.1 in the Forbes Top Brands list
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3
A Letter from Chairman of
China President Council
From 2010 to 2011, the financial crisis and debt crisis have deepened their negative impact on the
global economy. However, a leader of the global healthcare industry, Johnson &Johnson is on a strong
development path. “We delivered solid results for 2011, built on the strong growth of our recently launched
pharmaceutical products, and continued the steady momentum of new product approvals across all our
businesses,” said William C. Weldon, Chairman and former Chief Executive Officer. “Our talented people
are focused on bringing meaningful innovations to patients and customers to address significant unmet
needs, positioning us well to deliver sustainable leadership and profitable growth in health care.”
In our Consumer business, we have taken important steps to reinforce our culture of Quality and
Compliance. In our MD&D business, we announced a restructuring plan, dividing the business into three
global business groups: Global Surgery, Global Medical Solutions, and Global Orthopaedics. This will
enhance our ability to serve patients and customers as well as accelerate our growth over the long term.
In Pharmaceuticals, throughout 2011 we built on the continued success of recently introduced products,
which put our business back onto a strong growth trajectory. We also continued to strengthen our
leadership position in core therapeutic areas like immunology, infectious disease and oncology.
Johnson & Johnson’s strong performance in the China region is integral to strong global
performance. In 2010, Johnson & Johnson’s subsidiaries had revenue of more than 45 billion RMB in
China. In terms of human resources, Johnson & Johnson has created 10,800 direct jobs and 22,000
indirect jobs. At the end of 2011, Johnson & Johnson’s global recruitment network was opened to China,
providing global career development opportunities for more Chinese people. In terms of R&D, we have
also continued to be innovative. In 2010, we carried out 63 clinical trials in China, involving more than
13,300 patients. In April 2010, we officially launched Johnson & Johnson Medical (Suzhou) Ltd. In June
2011, Johnson & Johnson MD&D Asia-Pacific Innovation Center also opened.
Johnson & Johnson has a long tradition to support charitable causes. Carrying out the “caring
for the world” credo , we provide lifetime care from infancy to old age. In 2010 alone, Johnson &
Johnson China spent nearly RMB 47 million on charity and education programs, including supporting
continuing education for more than 270,000 nurses, and more than one million people benefited from
these programs. We have continuously provided funding for programs such as Leukemia (CDMP Data
Bank Expansion Project), Baby Touch Program, and Cultural Relics’ Preservation Project with China
Qinshihuang Terracotta Army Museum for more than 10 years. These programs with high reputation
positively affected Chinese society. In 2011, we increased our CSR/charity spending, donating nearly
RMB 80 million to more than 20 CSR/charity programs.
In addition, we also actively encourage our employees to participate in public good activities as
volunteers. In 2011, we launched 161 volunteer activities across the country, in various fields such
as community service, education and environmental protection. More than 21,500 people from the
disadvantaged groups, including children and seniors, have directly benefited from the work of nearly
4,000 Johnson & Johnson volunteers who contributed more than 16,000 volunteer service hours.
As the world’s most comprehensive and broadly based manufacturer of health care products, as well
as a provider of related consumer services, pharmaceutical and medical devices and diagnostics markets,
Johnson & Johnson implemented the “Healthy Planet 2010” program in 2006. In this program, Johnson &
Johnson worked together with our supply chain partners to improve energy efficiency, reduce emissions,
and upgrade product management, as well as other initiatives. This program ended in 2010 with outstanding
performance in China region: our use of water as raw materials has reduced by 91%, which is far higher than
the global goal of 10%; our carbon emission has been reduced by 48%, which is far higher than the preset
goal of 7% and also higher than the global goal of 23%. In October 2011, our MD&D Asia-Pacific Innovation
Center of Johnson & Johnson Medical (Suzhou) Ltd. in Suzhou was LEED-CI V3 Gold certified by the U.S. Green
Building Council. This is the first project of Johnson & Johnson in Asia Pacific to obtain the LEED (Leadership in
Energy and Environmental Design) Gold certification. This year, as the only candidate in the healthcare industry,
we won the Carbon-value Social Citizen Award at the 4th World Economic and Environmental Conference
(the 4th WEC) jointly sponsored by the United Nations Industrial Development Organization (UNIDO) and the
International Energy Conservation Environmental Protection Association (IEEPA). This was also the first major
A Letter from Chairman of
China President Council
environmental award won by Johnson & Johnson in China.
All of this demonstrates our long-term commitment to China and
also advances our partnerships in China. At the end of 2010, Johnson &
Johnson launched a global program called “Healthy Future 2015”, which
emphasizes the strategic significance of sustainable development and it
lays out Johnson & Johnson’s commitment to sustainable development
over the nex t 5 years. We are confident that this program will be
successfully implemented China.
Johnson & Johnson has upheld its commitment to “Caring for
people’s health and wellbeing” for over one hundred years. In 2011,
nearly 8,000 employees of Johnson & Johnson in China celebrated the
125th anniversary of Johnson & Johnson together with the other 118,000
employees from over 250 Johnson & Johnson companies in 60 countries
across the globe. Focusing on our core value of “Caring for the world
and everyone”, we have changed the lives of people one generation after
another with our products, our services and our innovations, helping to
improve their health and quality of life. Today Johnson & Johnson is the
world’s largest medical devices and diagnostics company, sixth-largest
consumer health care company, sixth-largest biological company, and
eighth-largest pharmaceutical company. We strongly believe that under the guidance of our Credo, we will continue to
be a good corporate citizen, and we are looking forward to building upon our previous achievements over the next 125
years with the Chinese people.
Chairman, China President Council
Thad Huston
Members of Johnson & Johnson China President Council
Thad Huston, President of Xi’an-Janssen Pharmaceutical Ltd.
Wenjian Xie, President of Johnson & Johnson Medical China Ltd.
Edward Zhou, General Manager of Johnson & Johnson China Ltd. and Beijing Dabao Cosmetics Co., Ltd.
Mike Hsu, General Manager of Shanghai Johnson & Johnson Pharmaceuticals Ltd.
James Yu, General Manager of Johnson & Johnson Vision Care (Shanghai) Ltd.
Jason, Marchiondo, General Manager of Johnson & Johnson Medical (Suzhou) Ltd.
Shawn Li, Regional Counsel, MD&D Group, North Asia
Chuan Chen, Senior Director of Government Affairs of Johnson & Johnson, China
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5
contents
2
A Letter from Chairman of
China President Council
6
Caring for Customers
Caring through Quality Products
Caring for Chinese Customers
Carrying On the Responsibility
10
Caring for Our Employee
Human Resource Management System
Recruitment and Diverse Cultures
Employee Training and Career
Advancement
Optimizing Work, Family, and Personal
Life
14
Caring for the Society
Philanthropy Donation
Employee Volunteers
Environmental Responsibility
28
Caring for the Stockholders
Company Overview
Global Sustainability Strategy
Governance
Anti-Counterfeiting
Research & Development Innovation
Introduction to Report Compiling
32
Introduction to Report Compiling
contents
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7
Caring for
Customers
We believe our first responsibility is to
the doctors, nurses and patients,
the mothers and fathers and all others
who use our products and services.
In meeting their needs everything we
do must be of high quality.
We must constantly strive to reduce
our costs
in order to maintain reasonable prices.
Customers' orders must be serviced
promptly and accurately.
Our suppliers and distributors must
have an opportunity
to make a fair profit.
——From Our Credo
Caring for
Customers
J o h n s o n & J o h n s o n’s c a r e fo r o u r c u sto m e r s
specifically manifests itself in our pursuit of quality,
focusing on the particular needs of Chinese customers
and supporting our supply chain partners.
Caring through quality products
At Johnson & Johnson, the quality and safety of our company’s products is our top priority. Every
product we sell must meet our rigorous standards for purity, safety and efficacy.
Product quality and safety processes begin during the design of our products and in ensuring that
ingredients to meet internal and external standards. We employ pharmacists, toxicologists, laboratory
analysts and other health scientists to conduct thorough evaluations before any raw material or
ingredient is used. The safety and quality of these materials is critical to protecting our customers and
to the success of the final products.
In consumer goods, since the introduction of baby talcum powder in 1894, Johnson & Johnson
has given top priority to the quality and safety of its products. Johnson & Johnson's baby ®products
adopt the same safety standards. All of Johnson & Johnson's baby products produced and sold in
China are the same as those in other countries and regions of the world, and they are approved to be
sold after rigorous examination by local regulators regardless of the specifications, formulas used and
components.
In response to the growing environmental awareness of consumers as well as to fulfill their demand
for pure natural baby products, Johnson & Johnson is also actively developing pure natural products. In
June 2010, Johnson & Johnson officially released the JOHNSON'S® NATURAL® baby line. In this line
of products, 98% of the components are from pure natural raw materials, such as fruits or plants, and
contain no allergic substance or simulative essential oil. This line of products is expected to enter the
China market in 2012.
In pharmaceutical industry, Xi’an-Janssen Pharmaceutical Ltd. is the largest facility of Johnson &
Johnson in China which has met China's and Europe's "Good Manufacturing Practice (GMP) standards in
both production and management. It has also adopted rigorous quality control throughout its operations,
from the selection of raw materials to manufacturing, packing and factory inspection of products. The
Janssen factory is located in Xi'an, an ancient capital city of China. The factory has established an
internationally recognized business management system, and has become an international production
center serving the entire globe with a reliable & efficient supply chain, a rigorous & smooth production
system, an efficient & safe international delivery system, and a strict & meticulous QA system.
Johnson & Johnson Global Quality Policy
Our global quality policy requires each Johnson & Johnson operating company to:
Ensure that products meet safety and quality requirements and perform as required
throughout their shelf-life.
Ensure that all products we purchase from suppliers meet our requirements.
Ensure that changes to materials, product labeling, packaging, processes, systems,
facilities, methods and equipment are reviewed and approved before they are made.
Establish procedures to prevent diversion of product from its intended distribution
channel and protect it from counterfeit product.
Establish or link to a system for handling product complaints and adverse events as
the law requires.
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9
Caring for
Customers
Caring for Chinese Customers
For the Chinese market, Johnson & Johnson has consistently delivered a diverse mix of
quality products to care for Chinese customers.
Standards for Responsible External Manufacturing
Johnson & Johnson and our external manufactures share a common commitment to:
In Shanghai, Johnson & Johnson has an Emerging Market Innovation Center (EMIC)， a
1) Comply with applicable legal requirements,
10,000-square-meter facility. At that center, researchers and product developers develop new and
2) Behave ethically and with integrity,
affordable products that address the particular consumer needs of growing markets like China.
3) Integrate quality into business processes,
Through a consumer preference research program, an integral part of emerging market
product design and development, the developers found that most moms in China apply
cream on their baby's face in the morning before they go out, but reapplication during the
day or evening is regarded as wasteful and unnecessary. These findings were utilized during
the development and September 2008 launch of JOHNSON'S® BABY LONG PROTECTING
CREAM, clinically proven to replenish skin lipids lost in chilly, dry winter winds. The cream's
4) Treat people with dignity and respect,
5) Promote the safety, health and well-being of employees,
6) Operate in an environmentally responsible manner and,
7) Implement management systems to ensure ongoing performance and continual
improvement.
natural ingredients and the competitively priced 25-gram package meet needs in China's
emerging market.
China has a large population, but the healthcare services in most regions can only
We developed these standards taking into account the different legal and cultural environments in
meet people’s most basic needs, and diseases not covered by the basic medical insurance
which our external manufacturing partners operate as well as internationally recognized expectations for
can often cause heavy financial burdens to patients. In light of this, Johnson & Johnson has
business ethics, product quality, labor and employment, health and safety and the environment. Johnson
adopted a different business model that provides a combination of suitable technologies
& Johnson assesses adherence to these standards and, when necessary, works with its external
and products that satisfy the needs of grass-root hospitals performing surgical operations
manufacturing partners to identify and agree on corrective actions and schedules in order to achieve
common to their local regions. Through this approach, high-quality and affordable products
complete compliance. Johnson & Johnson considers progress in meeting these standards as well as
are developed to benefit patients who would otherwise be unable to get access to new
ongoing performance in its sourcing decisions.
While selecting partners, Johnson & Johnson also provides support for them in capacity building, to
technologies.
Dr. Zhao Zhongliang is a surgeon from the No.1
Hospital of Handan, Hebei Province. Recently, he and
Johnson & Johnson jointly developed a new surgical
stapler suitable for the local market, which is called
Ethicon Endo-Surgery re-usable linear cutter. Dr. Zhao
is excited about what the new surgical tool could mean
for his patients.
"Patients who can now receive better healthcare
at lower cost are certainly grateful," he says. "Now,
patients don't carry the psychological weight of financial
burden, so their recovery will be more complete and
rapid."
Specialized surgical staplers are often used to connect tissue during certain surgical
ensure that they can meet our rigorous standards specifying the safety & quality of materials. Using tools
operations. They are credited with quicker recovery times compared with suturing by hand.
like Maturity Ladder, Johnson & Johnson and its partners share their expertise and technologies so as to
However, due to the prohibitively high cost, devices designed for developed countries, like
systematically improve suppliers' performance in areas including vocational health, environmental safety,
these staplers, are often not adopted in emerging markets like China.
quality control, building design, labor rights, and product quality.
"Our vision is to be a source of innovation for emerging markets
and address the unique needs of patients in the Asia Pacific
region. This might include devices for specific diseases that are
prevalent in Asia, simplified and smaller instruments, multi-use
or disposable products that are more economical, or a product
range for rural health centers."
—— Michael del Prado, Company Group Chairman, Medical Devices &
Diagnostics, Asia Pacific
Supplier Maturity Ladder
J&J considers suppliers to be extensions of itself rather than outside
parties. As such, J&J holds its suppliers to very high standards. For many
first-time Chinese J&J suppliers, the initial gap between J&J quality, EHS,
and sustainability standards and their performance was very large. Faced
with the long list of stringent J&J standards, many were unsure where to
start to fulfill these requirements.
Carrying On the Responsibility
To h e l p s u p p l i e r s b u i l d c a p ac i t y to m e et J&J st a n d a rd s, J&J
i ntro d u c e d th e c o n c e pt of a M atu r i t y L a d d e r to i ts s u p p l y c h a i n
Beyond our company’s own manufacturing, we also rely on other firms to produce finished
management. The Maturity Ladder breaks down a supplier's natural
goods and ingredients. The Johnson & Johnson Standards for Responsible External Manufacturing
l e a r nin g cur ve into di sc rete ste ps, w i th e ac h ste p re p re s e ntin g a
help us select partners who operate in a manner consistent with our values and standards, and
progressively higher level of ‘maturity' on the way to achieving J&J's
they help our manufacturing partners understand our expectations. Since the Standards were
expectations of its suppliers. J&J has seen external manufactures progress
implemented in 2006, 98% of Johnson & Johnson's external manufacturers have been evaluated
from initial steps to advanced performance in 2-3 years.
to ensure that they always abide by our standards. In the future, we plan to extend the Standards
to all of our partners in the supply chain, covering more than 50,000 suppliers globally.
We look for suppliers that share the same sense of responsibility as Johnson & Johnson.
We screen and evaluate them by examining their actual operations, goal setting and social
impact. Additionally, we carry out regular field inspections in their factories to ensure complete
compliance.
As of 2011, we are ahead of our original internal schedule which set the goal of ultimately reducing
the number of our suppliers and external manufacturers by one-third while improving quality.
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Caring for
Our Employee
We are responsible to our employees, the men and
women who work with us throughout the world.
Everyone must be considered as an individual.
We must respect their dignit y and recognize
their merit. They must have a sense of security
in their jobs. Compensation must be fair and
adequate, and working conditions clean, orderly
and safe. We must be mindful of ways to help
our employees fulfill their family responsibilities.
Employees must feel free to make suggestions
and complaints. There must be equal opportunity
for employment, development and advancement
for those qualified. We must provide competent
management, and their actions must be just and
ethical.
——Quoted from Our Credo
Caring for Our
Employee
Johnson & Johnson treasures our employees as its
most valuable asset. We actively create career training
and other opportunities for our employees and take a
comprehensive approach to caring for their families.
Human Resource Management System
J&J's Credo is a powerful anchor for setting common expectations and guiding ethical behavior
for all employees in China and around the world. Guided by the Credo, we regard our employees
as our most valuable asset and use sophisticated management systems to fully satisfy employees'
requirements. There is a unified HR Council for the seven subsidiaries of Johnson & Johnson in
China. This is an informal internal communication platform that enables discussion of common
challenges and the sharing of best practices through a monthly meeting. It can also launch crosssector employee programs and events throughout Johnson & Johnson China with the approval from
the China President's Council.
100%
Human Resources Data 2011
Percentage of employees
who have signed the
employment contract
46%
100%
8,185.6
Average training expenditure
(Yuan/person/year)
Percentage of employees who
are being evaluated regularly
for performance and career
development
Percentage of female
employees
38%
Percentage of women
in senior positions
7,693
100
32
100%
Coverage of employees by
"Five Insurances + One Fund"
Average age of the employees
Total number of employees
Number of disabled employees
49
4.4
Average number of years
employees have worked
at J&J
Average training time per
person (hours/person/year)
Recruitment and Diverse Cultures
Attracting and retaining people is the key to Johnson & Johnson's success. Johnson & Johnson officially
launched the global recruitment model* on December 5, 2011, and Johnson & Johnson's subsidiaries in
China, including Xi'an Janssen, Johnson & Johnson China, Shanghai Johnson & Johnson Pharmaceutical,
Beijing Dabao, Johnson & Johnson Medical (Suzhou) Ltd., and Johnson & Johnson Vision Care, took the lead
in adopting the model. This brand-new global recruitment model is based on a web platform, which not only
provides more comprehensive and adequate job information for external applicants. It also makes internal
recruitment process more transparent, taking the career development opportunities for internal employees
within the Johnson & Johnson family into full consideration. Johnson & Johnson employees can visit the intranet
site to learn about global job vacancies. This model has made job applications across departments, industries,
and even countries and regions possible. It has increased the autonomy and selection scope of the employees
in career development and has provided a richer and more diverse career development platform.
Global diversity and inclusion is the key to success, and our Credo demands that we are diverse. The diversity of
employees makes our workplace more comprehensive and colorful. It also helps us to better understand the varying
needs of different groups in various parts of the world, so that we can better develop and provide products and
services that meet people’s different needs. We know that every invention, every product, and every breakthrough
we’ve brought to human health and well-being has been powered by people’s diversity. Johnson & Johnson adopts
an equal employment opportunity policy, respects and safeguards international human rights conventions and
labor standards, prohibits child labor and forced labor. Among the over 8,000 employees of Johnson & Johnson in
China, 46% are women, and the percentage of women in senior management positions is 38%.
* The global recruitment model was fir st adopted in the U.S. Headquar ter s of Johnson & Johnson
and was later extended to more than 20 countries and regions across the globe. In Asia, the countries
adopting this model include China, Thailand, Singapore, Malaysia, and Vietnam. Job seekers can visit
www.careers.jnj.com.
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Caring For
Our Employee
The Intergenerational Program of Johnson & Johnson (China) Co., LTD
The purpose of the intergenerational program is to create a diverse and comprehensive
The Buddy Program
environment to help employees from different generations improve work satisfaction and
engagement. Using long term activities, including intergenerational dialogue, OurTouch Internal
Since the Buddy Program’s launch in 2007, many colleagues have had
social network, healthy life plan, and volunteer association, the program promotes a better
the honor of being Buddies, and many new employees have also benefited
understanding of the varying needs of employees from different generations and encourages better
from the attention and care of the program. Now, in order to further expand
cooperation and communication. This program promotes a healthy lifestyle and helps people more
and develop the Buddy Program and to integrate it into the culture and
ably satisfy their social and family responsibilities. The program encourages active participation
tradition at Xian Janssen, we have made new adjustments and improvements
and feedback and was awarded best practice program by the Diversity Best Practice.
to the program.
Employee Training and Career Advancement
employees adapt to their working environments, but also at helping new
The improved Buddy Program will be targeted not only at helping new
To many at Johnson & Johnson, the opportunity to develop and advance one's
career is as important as competitive compensation, benefits and employee programs.
We offer our employees on-the-job training plus extensive, globally accessible training and
development at the individual, team, organizational and leadership levels. In addition, our
School of Personal and Professional Development and our e-University are available online
to all employees, with compulsory courses that are closely related to social responsibilities,
such as anti-corruption laws and regulations in overseas countries and adverse drug
reaction (ADR) reporting system.
Johnson & Johnson China is also actively encourages self-study among its employees.
In 2010, Johnson & Johnson Vision Care created "Learning Centers" in its Shanghai, Beijing,
Guangzhou and Chengdu offices, where employees can borrow selected books provided
managers transition to their new roles. We have also compiled a Guide for
Buddies that includes information new employees and managers should
understand as well as answers to some of the questions that they have asked
in the past so that Buddies can be more effective in their roles.
We have also developed a specific system to better reward and
recognize excellent Buddies for the additional time and effort that they
have put forth. Any employee who participates in the Buddy Program and
successfully performs his or her duties as a Buddy will be eligible to be
nominated for the Encore Award. At the same time, notable actions and
deeds of Buddies will also be recorded and shared within the Company’s
intranet and communications network.
by specialized book management companies. At the same time, the Credo Committee of
various regions has also set up a number of focus groups with specific interests to enrich
the after-work life of the employees and to enhance team spirit.
The diversity of businesses among our family of companies offers employees a broad range
of career path options. Employees can advance within their functional discipline or progress along
a path that provides experience across a range of functions. Based on performance, business
needs and personal interest, employees can change job functions, operating companies,
business segments and geographic boundaries as they advance within Johnson & Johnson.
The International Development Program
The International Development Program (IDP) is an internal training program of
"When my father was sick, I received the strongest support from J&J
including great medicine and encouragement from the team. It’s a
family here. This is why I have stayed here for more than ten years. I’m
very proud to be part of this team."
—— An employee from Worldwide Engineering Technology Operation department
Optimizing Work, Family, and Personal Life
Johnson & Johnson designed to promote the company’s global operations. In this
Johnson & Johnson believes that there should be a balance between work and life and that the
program, employees are assigned to overseas Johnson & Johnson companies to
company should provide overall support for its employees to help every individual improve their work-life
study and work, with the goal of developing management teams that can efficiently
balance. This demonstrates our commitment to our credo of caring for every aspect of our employees.
operate in a global and diverse workplace on a larger scale and at a higher standard.
Programs launched by the company internally include the following:
During 12 to 24 months of overseas assignment, managers with high potential to
Employee Assistance Program (EAP) — to help employees and their families solve personal issues,
advance to senior management positions will focus on developing their skills with
promote mental health, and strike a balance between work and life. It includes a diverse range of
respect to global business issues, organizational development, and the training and
consulting and mentoring services such as the 24x7 hotline, case-by-case consulting, and multimedia
development of people.
message (MMS) service;
Johnson & Johnson China sends top employees to receive on-the-job training at
other Johnson & Johnson subsidiaries in various parts of the world each year. To date,
Proactive Health Assessment Program — to help employees create e-health records and assess
their risk for certain health problems through online health diagnosis;
many colleagues from the China region have already received field training in areas
Workplace Health Program — to help ensure the health and safety of employees through on-site,
such as to marketing, sales, finance, HR, and consulting in countries around the world,
online, and group health promotion programs, such as healthy diet talks, thereby achieving our objective
including the United States, Canada, UK, Belgium, Australia, Singapore, and Mexico.
of advancing employee health and work safety;
These employees then apply what they learned abroad to their work here in China.
Wellness and Fitness Services — to address employees' health and wellness needs. Some
companies offer on-site fitness centers, personal training, and exercise classes.
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15
Caring for
the Society
We are responsible to the communities
in which we live and work and to the
world community as well.
We must be good citizens - suppor t
good works and charities and bear our
fair share of taxes.
We must encourage civic improvements
and better health and education.
We mu s t mai nt ai n t h e p r op e r t y we
are privileged to use, protecting the
environment and natural resources.
——Quoted from Our Credo
Caring for
the Society
Johnson & Johnson taking responsibility for our
society is embodied in our charity and staff volunteer
activities as well as the efforts we make to sustain and
preserve the environment.
Philanthropy Donation
Carrying out the "caring for the world" credo, Johnson & Johnson has been actively involved in
various charity/philanthropic causes, caring for society in a variety of ways, including by providing
direct funding for projects, donating products, employee par ticipation, and contributing to
communities, the general public, and the environment.
Johnson & Johnson's philanthropic donation strategy is mainly focused on human and
environmental health, primarily in three areas—public health, doctor/patient health, and environment/
culture–to provide care for various aspects and various stages of a person's life. In the years 2010
and 2011, Johnson & Johnson provided RMB 125 million for programs in China, with over ten million
total beneficiaries such as mothers & babies, children, juveniles, adults, seniors, and people with
disabilities,
2010&2011 Johnson & Johnson Philanthropic Programs in China
Category
Caring for
the Public
Caring for
the Patients
Caring for the
Environment
& Culture
Disaster Relief
Year
Program Name
2010 2010 2010 2011 2011 2011 2010&2011 2010&2011 2010&2011 2010&2011 2010 2010 2010 2010 2010 2010 2011 2011 2011 2011 2010&2011 2010&2011 2010&2011 2010&2011 2010&2011 2010 2011 2010&2011 2010&2011 2010 2010 2010 2010 2010 2010 2010 2011 Pregnant Women School
Tomorrow Leader School
Migrant Children Health Awareness Education Program
Healthier Life, Brighter Future
Dabao-Zhiyue Deaf Kid Rehabilitation Program
Vocational Training and Career Development Support for Rural Women
Neonatal Resucitation Program (NRP)
Safe Kids
Global Business Ethics
J&J China Aging Development Foundation
International AIDS Conference
HIV/AIDS Prevention – Youth
ADHD training program
Emergency Draft and the Emergency Rescue Medicine Training/Emergency Reaction
Training for Hospital Leaders
Orphan and Disabled Children Development Program
Beijing Marathon
CHA 2009-2010 Hospital Management Research Program
“Risperdal” Program
5 Mental health and rehabilitation centers
Educating Chinese Sex Workers about HIV and STI
Leukemia (CDMP Data Bank Expansion Project)
Go West
Wealove Angles Foundation
Fuyang AIDs Orphan Salvation
Remicade PAP
Developing Community Environmental Health Education
Panda Protecting Program
Cultural Relics’ Preservation Project with China Qinshihuang Terracotta Army Museum
Forest Planting Program
Post-earthquake Aid Project for Children’s Psychological Rehabilitation
Yushu Earthquake Relief Donation
Zhouqu Mudslide Relief Donation
Improving the Health of Children Affected by the Sichuan Earthquake in China
Inclusive Education for Children Affected by the Sichuan Earthquake
Building Capacity in Rehabilitation Services to respond to the needs of Earthquake
victims in China
Improving Maternal and Child Health in Chinese Earthquake-Affected Areas
Japan Tsunami Donation
16
17
Caring for
the Society
The International Development Program
Main CSR/Charity Programs of Johnson & Johnson in China
Caring for
the Public
1
Caring for
the Patients
Caring for the
Environment & Culture
Disaster
Relief
focuses on kindergartens where students’ parents are migrant workers from rural areas. To date, sight
screenings have been administered to more than 7,000 children.
Safe Kids Program
Having collaborated with Safe Kids Worldwide for over 20 years, J&J launched a series of Safe Kids
Infant
activities for Chinese children under 14 and their parents to prevent accidental injury. Now more than six
Baby Touch Program
In 1995, Johnson & Johnson (China) Ltd. introduced the Baby Touch initiative to China,
to train obstetric and neonatal health care workers. In addition, standard Baby Touch rooms
were established in hospitals throughout the country. So far, the Baby Touch program has been
implemented in more than 2,000 hospitals in over 438 cities in China. A total of 800 hospitals have
established standard Baby Touch rooms. Eight million babies have undergone this unique treatment.
million children and their parents in 23 cities across the country have received various forms of safety
education, and the media reports that more than 100 million people have been helped by the project.
This program has helped to reduce the injury and death rates of children in China in recent years.
Johnson & Johnson's commitment to Safe Kids unchanged for 25 years
Over five million new mothers have received the professional Baby Touch training. Over 38,000
Johnson & Johnson has been supporting Safe Kids Worldwide globally
medical professionals have received the Baby Touch training, passed their certificate exams, and
for 25 years since Safe Kids was initially organized in 1987. Johnson &
become professional Baby Touch specialists.
Johnson witnessed the evolution of Safe Kids from a startup organization
in the United States into a leading international nonprofit organization. In
Neonatal Resuscitation Program
Yu Haixia's son Song Xiaoyan couldn't breathe at birth until
the nurse resuscitated him. Xiaoyan is one of the hundreds
of thousands of children receiving neonatal resuscitation in
China.
1999, Shanghai Johnson & Johnson Pharmaceutical Co., Ltd., introduced
In 2004, Johnson & Johnson teamed up with the American Academy of
the nonprofit program "Safe Kids" to China, and called it the "Safe Kids
Pediatrics to launch the Neonatal Resuscitation Program in China. This program
Campaign". Since then, Johnson & Johnson has launched a major outdoor
has already covered more than 20,000 delivery organizations in over 20 Chinese
education event called "Safe Kids Week" each year in cooperation with
provinces, municipalities and autonomous regions, and trained nearly 100,000
Safe Kids Worldwide.
professional medical workers. Data from 322 hospitals across the country show
In 2002, the "Johnson & Johnson Safety School for Parents" was
that in the last five years over 90,000 newborns have been saved from death or
officially launched, starting a year-round continuous Safe Kids education
being handicapped thanks to this program. The mortality rate of newborns due to
program. The safety education for parents was based in kindergartens,
suffocation in regions covered by the program has been reduced by 53%, and the
asking kindergarten teachers to teach parents how to prevent accidental
preset goal has also been realized, i.e., each delivery site has one medical worker
injuries of young children. Since 1999, over 1,000 doctors have participated
who has mastered the neonatal resuscitation techniques. In 2011, the program
in education of parents and children. About 2,000 volunteers from Johnson
launched its second 5-year plan. According to official predictions, if more doctors
& Johnson have been involved in organization and publicity. The 2007 data
and nurses can master the neonatal resuscitation techniques, more than 20,000
show that the mortality rate of children from accidental injuries has fallen by
newborns across the country will be saved each year over the next five years.
about 26% since 2000, and this is the result of the joint efforts by Johnson
& Johnson, Safe Kids Worldwide, and various other groups.
Pregnant Women School
The "Pregnant Women School" initiative was launched by Johnson & Johnson
and the Chinese Medical Association with the guidance and support from related
government agencies. This program provides healthcare education for pregnant
women during pregnancy and the prenatal period and has received professional
3
Adolescents
Global Business Ethics Program
support from related authoritative medical institutions. The participating hospitals
Johnson & Johnson Medical (China) Ltd. has been working with Junior Achievement since 2004
assign professional gynecological & obstetric doctors and nurses to work as
to provide the organization's Global Business Ethics course to students in Chinese universities.
teachers in the Pregnant Women Schools training pregnant women on appropriate
Employees from Johnson & Johnson Medical serve as volunteers and help these future leaders
healthcare practices in courses that are organized by local professional maternity
mobilize their individual and collective experience and aptitude to enable them to make optimal
care organizations. Today, the "Pregnant Women School" program operates in 385
decisions by analyzing complicated business situations sector with an open attitude. Currently, more
cities across the country and is now extending its healthcare education & training
than 13,700 students have benefited from the work of over 700 volunteers.
for pregnant women from tier-1 cities to tier-2 & 3 cities.
Tomorrow Leader School
2
Children
Sight for Kids Program
The J&J Tomorrow Leader School was launched in July 2008. Through long-term partnerships
with 11 nationally leading universities, including the Peking University, the Tsinghua University, the
Fudan University, Beijing Union Medical College and China Pharmaceutical University, this program
aims to help university students with career planning and development and to train future elite caring
Johnson & Johnson Vision Care (Shanghai) Ltd, in cooperation with the Lions
for the society. The program is independently run by students with support from Johnson & Johnson
Clubs International, provides sight check, treatment (providing glasses or surgery)
and guidance from their universities. Since it was launched, the program has provided a great boost to
and eye care education for children in Asia. In China, this program primarily
Johnson & Johnson's brand as an employer, and has become a famous industry-school club.
18
19
Caring for
the Society
4
The Aged
Caring for
the Public
Caring for
the Patients
Caring for the
Environment & Culture
Disaster
Relief
J&J China Aging Development Foundation
On June 27, 2009, China's first toll-free hotline (800-810-0277) for elderly psychological assistance
was opened in Beijing. On October 17, 2010, Johnson & Johnson Medical teamed up with the Chinese
Red Cross Foundation and the Jinghua Welfare Foundation to create the J&J China Aging Development
Foundation, China's first foundation dedicated to the mental and physical health of senior citizens. On
a long-term basis, the foundation has supported community lectures on the health of seniors, a free
mental health consulting hotline for seniors, the organization of community social activities for seniors,
the creation of seniors' university, and the provision of volunteer service for seniors, among other
activities. The program has been set up in 318 communities and 580 nursing homes in 6 provinces
and autonomous regions, has launched 8 free hotlines, has successfully rescued more than 13,000
seniors with a suicidal tendency, and has directly helped more than 9,000 seniors through volunteers.
In November 2011, the consulting hotline was included in the "12th Five-Year Plan" by the Beijing
Municipal Government, indicating that it has been recognized by the government as an essential part
of the social care movement.
5
Dabao-Zhiyue Deaf Kid Rehabilitation Program
In 2010, Beijing Dabao Cosmetics Co., Ltd., a company of Johnson & Johnson, donated
2,200,000 RMB to China Welfare Fund for the Handicapped and China Council of Lions Clubs to
cover the rehab costs of deaf children in cooperation with China Rehabilitation Research Centre for
Deaf Children. A total of more than 150 deaf children received this rehab training and have greatly
improved their hearing ability.
Leukemia (CDMP Data Bank Expansion Project)
Millions leukemia sufferers are waiting for treatment each year in China. In 2002, Johnson &
Johnson began working with the Red Cross Society of China to expand the CDMP capacity. The
program includes raising the public awareness of blood stem cell needs and donations, providing funds
for project operations, and encouraging blood stem cell donations from Johnson & Johnson employees
as ways of demonstrating J & J's continuous commitment to Chinese family health. In 2009, Johnson
& Johnson again provided funding to support the "China Marrow Donor Program's Foundation of the
Red Cross Society of China", which provides small amounts of money to help patients with financial
difficulties. To date, Johnson & Johnson has donated a total of RMB 16 million to support CMDP, more
than 2,800 Johnson & Johnson employees volunteered to donate hematopoietic stem cell samples, and
two successful cases have occurred through the program.
Fuyang AIDs Orphan Salvation
Johnson & Johnson provided support for the Fuyang AIDS Orphan Salvation Association (AOS) in
China's Anhui Province, to address the future of AIDS orphans and to create vocational schools for them
where the children can receive training on necessary job skills. In addition, a summer camp was also
created to broaden the children's horizons and to provide further learning opportunities for them. Out of
876 children, 595 have finished the nine-year compulsory education. Among school-age children, the
enrollment rate is up to 98%. The self-image of the children receiving the support has been fundamentally
enhanced, and the financial condition of their families has also been significantly improved.
HIV/AIDS Prevention Project for Rural Women
6
The Migrant Workers
Migrant Children Health Awareness Education Program
Since 2006, Johnson & Johnson has cooperated with Tsinghua University to promote the
prevention of HIV/AIDS among migrant women. From 2006 to 2008, the program provided HIV-AIDS
education and prevention mainly to migrant women from Sichuan and Yunnan. To date, 2,476 women
Beginning in June 2008, Johnson & Johnson has teamed up with Tsinghua University to run
have been directly educated while those indirectly covered has reached 14,247. Several best practices
the "Health Education for Children of Migrant Workers" program. This program supports experts
and models for the preventive intervention of HIV/AIDS have been successfully generalized. In 2011,
offering health education for children of migrant workers from rural areas, and also provides Johnson
Tsinghua University introduced the intervention program on a trial basis to the female penitentiary
& Johnson's employee volunteers to perform health services for teachers and children. In 2008, led
facilities and detention centers in Mianyang, Changsha and Hangzhou, to provide diverse education
by Johnson & Johnson volunteers, the children in this program participated in activities related to
services covering health knowledge, legal rights protection and vocational skills education for female
the Beijing Olympics. On June 10, 2010, Johnson & Johnson launched an activity under which 200
sex workers in the form of partner education.
children were able to visit the Expo 2010 exhibitions in Shanghai led by 400 volunteers from Johnson &
Johnson. 24,000 children from Beijing and Shanghai benefited from the program.
Vocational Training and Career Development Support for Rural Women
Drug Donation
Remicade PAP program of China Charity Foundation-Xi'an Janssen provides the medicine
Remicade to patients with rheumatoid arthritis, ankylosing spondylitis or Crohn's disease to help them
Johnson teamed up with the Fuping Development Institute to help female homemakers
receive long-term and standard treatment. The program was launched in June 2010 and 8 target
improve their skills and obtain stable and decent jobs by developing pre-job and on-the-job
provinces/cities patients will receive standard treatment. From June 2010 to February 2012, the program
training courses. In 2011, 1179 female migrant workers in Beijing were trained, and 1132, 96% of
provided help for about 2,000 patients. The Charity Donation Program of the China Welfare Fund for
the total, found jobs.
the Handicapped was launched in March 2012, to provide assistance for about 50 thousand patients
Healthier Life, Brighter Future
with rheumatoid arthritis, ankylosing spondylitis or Crohn's disease in 150 hospitals designated by the
program in 28 provinces and cities across the country within the next five years.
Since 2011, Johnson & Johnson has associated with SIFE China. This program encourages and
The "Risperdal" Charity Aid Program was launched on May 20, 2011, and during the following 18
supports university students who provide education on self-protection and healthcare to children of
months it donated the medicine Risperdal to 100 thousand schizophrenic and bipolar patients with
migrant workers from rural areas. To date, 45 student teams have participated and 4500 students
financial difficulties in 120 hospitals in 56 cities in 11 Chinese provinces, to enable poverty-stricken
and 90 teachers have benefited from the program.
patients with mental disorders to get effective treatment.
Volunteers are together with a HIV/
AIDs orphan. The Fuyang AIDS Orphan
Salvation Program was one of the 100
HIV/AIDs prevention programs supported
by Johnson & Johnson in more than 50
countries across the globe.
20
21
Caring for
the Society
Go West
Caring for
the Public
Caring for
the Patients
Caring for the
Environment & Culture
Disaster
Relief
Co-organized by Chinese Medical Association and Xian-Janssen since 2002, the Go West Program
aims to promote medical training and enhance people's health awareness in the west of China through
various lectures and presentations. To date, this program has been implemented in 19 regions in 12
provinces across the country. More than 140 experts from 55 medical institutions have participated in the
activities, 170 academic lectures have been delivered, and 49,000 trainees have benefited from it. The
lectures cover more than 20 subject fields, including cardiac internal medicine, gynecology, pediatrics,
oncology (internal medicine), and psychiatry. Apart from academic lectures, the participating experts
& scholars have also carried out 255 teaching-oriented ward visits and 28 surgical demonstrations,
inspected 115 grass-roots medical organizations or communities, created 8 popular science centers and
9 popular science bookshelves, and donated more than 1400 medical textbooks.
Wealove Angles Foundation
Johnson & Johnson Medical began to donate money to the Shanghai Charity Foundation's "Only
Love Foundation" to encourage and support the training of general medical practitioners and to provide
better healthcare. Activities include honoring & rewarding good resident physicians, sponsoring the "Only
Love Angel's Cup" medical popular science paper contest, providing support for the training of general
medical practitioners, and providing support for the e-learning platform, which offers standard training
for resident physicians. Since the program was launched, Johnson & Johnson has spent a total of RMB 2.2
million to support the activities of more than 2,600 people from 39 Tier-3 and Tier-2 hospitals in Shanghai
involving 27 subject fields.
Johnson & Johnson's Healthcare Bus
Johnson & Johnson Medical launched the Johnson & Johnson's Healthcare Bus in Henan in
cooperation with the China Association of Health Promotion and Education and China's Ministry of
Health. This program aims to extend clinically appropriate technologies and promote grassroots level
medical treatment and service availability, as well as to give free medical consultants to the public.
Since 2008, this program has extended to 30 cities including Shandong Province and Sichuan
Province etc. During the past three years, the program has delivered 40 trainings to promote suitable
techniques to doctors, 1,390 hospitals have participated in the trainings, 4,900 doctors have been
trained, and more than 17,000 people have benefited from the free diagnostic & treatment services.
Johnson & Johnson Vision Care Institute
Developing Community Environmental Health Education
Beginning in 2008, Johnson & Johnson has cooperated with China Environmental Protection
Foundation to develop the green community environmental health education program for local
community volunteers in Kunming, Yunnan. This program trains university students to become volunteers
and to launch various environmental health activities together.
Forest Planting Program
In a response to the call from various parties in Beijing to treat the sandy land in Duolun to improve
the eco-environment around Beijing, since 2000 Dabao has donated a total of RMB 4.75 million to build
the "Dabao Eco Forest", with an area of more than ten thousand Chinese acres in the Duolun County
of Inner Mongolia. To further protect Beijing from sandstorm disasters and improve the plant life in the
environment,, since 2009 Dabao has donated RMB 1.1 million to FengNing in Hebei province to build
"dabao public welfare forest".
Cultural Relics’ Preservation Project with China Qinshihuang Terracotta
Army Museum
Starting in 2000, Xi'an Janssen, a company of Johnson & Johnson, began supporting the
Museum of Terra Cotta Warriors in order to carry out a project aiming to protect the terra cotta
warriors of the Qin Dynasty and related cultural relics from being damaged by mould using the
world's leading anti-fungi expertise of Janssen. Under this program, Janssen had not only donated
money to the museum to build China's first-class microbiological research lab, but also provided
related research equipment and antifungal agents and trained researchers for the museum. The
collaboration created a precedence of using modern medical technology to save ancient artifacts.
In addition, the lab has also undertaken the anti-mould activities for numerous other cultural
sites, including the Qin mausoleum area, the tomb of Princess Yongtai from the Tang Dynasty,
and the site of the kiln of Tang's Da Ming Palace, and has also trained a number of high-caliber
researchers. The Museum of Terra Cotta Warriors' Cultural Relics Protection Lab has become
one of the key research centers of the State Administration of Cultural Heritage. Starting in 2006,
Johnson & Johnson has again begun to support the Museum of Terra Cotta Warriors for other
initiatives on a bigger scale, and China's first cultural heritage protection fund—the "Museum
In order to improve the skills of the workers in China's vision care industry, Johnson & Johnson
of Terra Cotta Warriors-Dr. Paul Janssen Cultural Heritage Protection Fund" and Chinese first
Vision Care (Shanghai) Limited created a nonprofit education organization called the Johnson &
award for cultural heritage protection—the "Museum of Terra Cotta Warriors-Dr. Janssen Cultural
Johnson Vision Care Institute in Shanghai and Beijing in November 2006 and September 2008,
Heritage Research & Protection Award" have been created, which will encourage more people to
respectively. To date, the Institute has provided theoretical and hands-on operational vision care
get involved in cultural heritage protection.
trainings for more than 10,000 vision care practitioners and opticians. The free trainings improve
optometric skills so that the trainees can provide more professional and reliable services to China's
consumers who need to correct their eyesight.
"Chunge Action"
Caring for
the Public
Caring for
the Patients
Caring for the
Environment & Culture
Disaster
Relief
Johnson & Johnson Pharmaceutical successfully launched the "Chunge Action" self-medication
education campaign across the country, aiming to improve the clinical diagnostic & treatment level by
When faced with major natural disasters, Johnson & Johnson is always quick to react, positively
updating the medical knowledge of grass-roots doctors in two subject fields: respiration and pediatrics.
responding to government calls for disaster aid. Following the “512” earthquake in Wenchuan,
As of 2010, 202 training events had taken place in more than 30 cities of 10 Chinese provinces during
Johnson & Johnson’s various subsidiaries and employees actively donated goods and money, funding
this campaign. To date, nearly 18 thousand grass-roots doctors from nearly 5,000 grass-roots medical
many reconstruction projects. After the April 2010 Qinghai Yushu earthquake, Johnson& Johnson also
institutions have carried out face-to-face academic exchanges through the "Chunge Action".
donated funds and medical hygiene products and equipment.
22
23
Caring for
the Society
Employee Volunteers
Environmental Responsibility
Since the establishment of the Johnson & Johnson Volunteers Association in China in 2007,
Johnson & Johnson's caring for the society has also been fully demonstrated in its care for the
Johnson & Johnson employees have positively participated in various CSR/charity activities. Johnson &
environment we live in. In 2006, Johnson & Johnson Inc. launched the new 5-year environmental
Johnson employees' participation rate in volunteer services has been growing on a yearly basis. As of the
goals "Healthy Planet 2010", requiring all companies in the Johnson & Johnson family to continue to
end of 2011, it had reached nearly 45%. In 2011 alone, over 4,000 employees participated in volunteer
contribute to environmental improvement by protecting the environment and saving resources so as to
services, over 16,600 hours were contributed, and 21,517 people benefited from the services.
meet the program’s goals.
Since 2007, Johnson & Johnson China has been sponsoring an annual event, the selection of the
"Love Ambassador" of the year, encouraging all employees to participate in the selection to discover the
caring heroes around them who are doing good things without fanfare. The selected "Love Ambassador"
JNJ Global "Healthy Planet 2010" Performance Review
will attend the award ceremony of the Asia Pacific region on behalf of Johnson & Johnson China at the
end of the year. Meanwhile, the company will also donate cash in the name of the employee to a charity
organization of his or her choice.
Goal
A l l m a n u f a c t u r i n g a n d re s e a rc h a n d
development facilities will provide facilityor company-specif ic environmental
sustainability information to the public.
98 percent of facilities submitted this information by
year-end 2010 for posting on jnj.com.
Carbon Dioxide
Reduction
Absolute reduction in CO2 emissions of 7
percent from 1990–2010.
Achieved. Over 23 percent absolute reduction realized
from 1990–2010.
Reduce total CO2 emissions per kilometer
in drive zone by 30 percent from our 2003
baseline.
Reduced 210.4 grams of CO2 emissions per kilometer
in drive zone, a 16 percent reduction from our 2003
baseline.
Water use
Absolute reduction of 10 percent compared
to our 2005 baseline.
9.5 percent decrease realized from 2005 to 2010.
Waste reduction
Absolute reduction of hazardous and nonhazardous waste of 10 percent from 2005
to 2010.
Achieved. 25 percent decrease in hazardous waste
and 12 percent reduction in non-hazardous waste
realized from 2005 to 2010.
Paper and
packaging
Eliminate PVC in pr imar y, se condar y
and tertiary packaging in the Consumer
sector.* Eliminate PVC in secondary and
tertiary packaging in Medical Devices and
Diagnostics (MD&D) and Pharmaceutical
sectors.
Since 2005, we have achieved significant PVC
packaging reductions:
MD&D: 100 percent reduction in secondary and
tertiary PVC packaging.
Pharmaceuticals: 78 percent reduction in secondary
and tertiary PVC packaging.
Consumer Products: 87 percent reduction in primary,
secondary and tertiary PVC packaging during the
goal monitoring period; 99.6 percent of all consumer
packaging is now PVC-free.*
*Does not include the Consumer sector's over-thecounter drug products in blister packages.
90 percent of office paper and 75 percent of
paper-based packaging will contain more than
30 percent post-consumer recycled (PCR)
content or fiber from certified forests by 2010.
Achieved. 97 percent of packaging and 92 percent
of office paper contain more than 30 percent PCR
content or fiber from certified forests.
All operating companies develop plans to
improve the environmental profiles of their
products and processes and eliminate
materials under the special protection.
Achieved. All operating companies have developed
plans.
Implement an electronics take-back program
in all regions to ensure that 100 percent of
electronic-based waste products can be
taken back for remanufacturing or reuse.
61 percent of our businesses (calculated on a regional
basis) have implemented take-back programs.
Environmental
literacy
Increase employee awareness and understanding
of global environmental issues. 100 percent
of facilities have a five-year literacy plan and
implement one environmental education
campaign each year from 2006 to 2010.
Achieved. 100 percent of facilities have a five-year
literacy plan; 100 percent of facilities deployed a
literacy campaign in 2010.
Biodiversity
Enhance biodiversity conservation in areas
over which we have control or influence.
100 percent of our facilities or companies
have a biodiversity conservation plan.
Achieved. A biodiversity conservation plan has been
in place at 100 percent of our facilities or companies
since 2008.
Compliance
Zero accidental environmental releases;
zero environmental violations.
Not achieved. We had 10 accidental environmental releases
and 57 environmental violations. We are experiencing an
upward trend in the number of non-compliances. While
all non-compliances were minor, and most were related
to waste management or air and wastewater permit
infractions, we have refocused our attention on compliance
through additional training and reinforcement of our
management and assessment processes.
External
manufacturing
100 percent of outsourcing manufacturers in
conformance with Johnson & Johnson Standards
for Responsible External Manufacturing.
Since the establishment of our standards in 2006, 98 percent
of our outsourcing manufacturers have been assessed
against and are in conformance with our standards.
Johnson & Johnson builds its employee volunteer systems and launches related activities as an
important part of the effort to fulfill its corporate social responsibility. Johnson & Johnson allows 8 hours
of paid volunteer service time for each employee in a year, and also encourages employees to participate
in various volunteer activities. It has also formed partnerships with local nonprofit organizations to launch
thematic volunteer activities on a long-term basis, such as the "Seedling Protection Action"—Caring for
Disadvantaged Children, the "Beach Cleaning Action"—Cleaning beach wastes, and the "Good Citizen
July 2010, 400 Volunteers of Johnson
& Johnson led 200 children with mental
retardation and migrants to visit the Expo.
park to share the fascination with them.
Action"—Caring for Students in Poverty.
Volunteer
service time
2010
2011
Number of
employee
volunteers
0
5000
10000
15000
20000
25000
30000
Charity in Business
——Wang Hui, the excellent volunteer from Johnson & Johnson Medical
Product
management
Wang Hui is from Johnson &Johnson (China) Medical Ltd.. He is one of the
first volunteers to participate in the "Junior Achievement China" (JA China for short)
organization, which is responsible for delivering and tutoring the GBE (Global Business
Ethics) course to help young people build strong business ethics and values.
Since 2006, except for a hiatus of one year when he was assigned abroad,
Wang Hui has been teaching students in various universities 2-6 times a year for
3-4 hours each time. Using a vivid and easy-to-understand style, he tries to let the
young students understand that a strong ethical standard should be adhered to
when doing business and making profit. The students fondly call him "Principal", and
oftentimes when the course is over he continues to receive letters from the students
and maintain contact with them. In 2011, Wang Hui also served as a tutor for the
"National Business Ethics Challenge for University Students" sponsored by JA and
was involved in all the activities related to the contest including sitting on the panel for
the Business Forum, Online Interaction and Primary Competition as well as tutoring
the candidates during the final competition. He was named "JA's Excellent Volunteer
Actual
Transparency
of 2011" for student satisfaction and for his outstanding contribution.
* Not including consumer goods department of sales at counter with hard foam cushion packaging drug protection
24
25
Caring for
the Society
Johnson & Johnson sets specific and long-term environmental goals every five years, to deliver
on its credo: "We must maintain in good order the property we are privileged to use, protecting the
environment and natural resources" In terms of the environmental management system, Johnson &
Johnson China received the ISO14001 certification in 2000, and we have also been improving the
company's environmental system each year through multiple regulatory and audit approaches including
the company's internal audit, ERMCVS field supervisory audit, and third-party audit.
2. Reducing Waste
Proper waste reduction, disposal and recycling are critical to maintaining a healthy planet. Our
Healthy Planet 2010 goal was to reduce hazardous and non-hazardous waste by 10 percent from
our 2005 baseline. We are pleased that we have achieved this goal with a 25 percent decrease in
hazardous waste and a 12 percent reduction in non-hazardous waste between 2005 and 2010. In
the China region, hazardous waste was reduced by 91%*, and non-hazardous waste was reduced by
As of the end of 2010, we had achieved the following:
58%*. Yet, there is more to do. We intend to achieve a 10 percent absolute reduction in total waste
disposal using 2010 as a baseline.
1. Product Stewardship
At Johnson & Johnson, product stewardship means understanding and controlling the potential
Johnson & Johnson is also improving its packaging. In 2007, PVC, polyvinyl chloride, was
environmental and social impacts of our products throughout their life cycles, from design and
eliminated from most consumer packaging. Also in 2007, JOHNSON'S SOOTHING NATURALS™ lines
development to the selection of the materials from which our products are made and the transportation
added 30 percent post-consumer recycled material to their high-density polyethylene bottles.
of those materials, through production and packaging, and product use and disposal. To do this, we
have designed and implemented tools for our businesses to assess the impacts of products, processes,
and packaging on the environment, and set goals to enhance environmental management.
In 2009 we introduced EARTHWARDS™, a new design and assessment process to help Johnson &
Johnson companies understand and improve upon each aspect of a product's environmental footprint.
Our product development teams use this process to analyze seven areas where our products could have
the greatest environmental impact: use of raw materials, waste reduction, water saving, energy saving,
packaging, product innovation and positive social impact. The products that result from this analysis and
improvement process meet customer needs and are more environmentally friendly. Over the next five years,
we aim to have at least 60 products achieve the Earthwards designation. In 2010, Johnson & Johnson
China began to provide training across companies and across departments in three regions: Shanghai,
Suzhou, and Beijing, to ensure that the teams in China can carry out the EARTHWARDS™ spirit.
The use of reusable energy
——a Solar power generation and heat supply system
Xi'an Janssen began to use a solar power generation system in May 2008.
With an investment of RMB 630 thousand, the system was installed in front
of the administrative building and connected in parallel to the existing street
lighting system. It also includes a meter to indicate the accumulated amount
of electricity generated before and after the renovation. At the same time, an
automatic rotation system to track the sun was also installed to maximize the
power generation efficiency. After it was used, the solar power generation
system generates 11,000 KWh of electricity a year, saves cost by RMB 5,000,
and reduces carbon dioxide emission by 6.8kg-34kg and sulphur dioxide
emission by 59g-295g a day.
The successful EARTHWARDS™
product—o.b. tampons
Material use reduced by 73.85%
compared to products of the same
type
Packaging reduced by 67.11%
Environment-friendly packaging
material is used—the material used is
100% recyclable
EARTHWARDS
TM
The solar water heater of Xi'an Janssen was installed in April 2008 and is
Highlights
mainly used for supplying hot water to the canteen. The system can produce 5
tons of hot water with a temperature of up to 65℃ every day, save RMB 80-300
A sample from the full range of EARTHWARDS™ designated products
every day, and reduce carbon dioxide emissions by 55kg-176kg and sulphur
dioxide emissions by 507g-1534g every day.
use of raw
materials
packaging
energy
saving
waste
reduction
water
saving
product positive social
impact
innovation
Aveeno Positively Nourishing
Body Moisturizers
Johnson's Natural Baby Wash
o.b. Tampons
Neutrogena Naturals Purifying Facial Cleanser
3. Water Usage
Whether it's the water we use in our facilities or the water people drink, clean and sufficient
water is critical to human health. Water scarcity and quality remain important issues in many parts
of the world where Johnson & Johnson has operations. Our Statement on Human Right to Water
Invega Sustenna (Paliperidone)
Usage recognizes that everyone is entitled to sufficient water that is safe and acceptable, physically
Acuvue Oasys Brand Contact Lenses
accessible and affordable.
OneTouch UltraMini Testing Kit
We seek to achieve another 10 percent reduction in water use across the company as part of
Simponi (golimumab)
our Healthy Planet 2010 goals, using our 2005 consumption as a baseline. As of the end of 2010,
Nucynta (Controlled release formulations for
treating pains)
Johnson & Johnson used 11.30 million cubic meters of water globally, with an absolute saving rate
Stelera (ustekinumab), treating the psoriasis
meet our goal of reducing water use by 10% across the company compared with the 2010 level. And
of 9.5%; the relative saving rate of the China region was 41%*. In the next five years, we will strive to
in 2010, we participated in the Carbon Disclosure Project's first water disclosure project.
26
27
Caring for
the Society
4. Carbon Reduction
In terms of energy saving and emissions reduction, Johnson & Johnson China internally has
implemented and adopted various energy-saving projects, such as using the boiler's steam to save
energy and reduce the energy use within the factories, using clean energy, and implementing the
company's internal and external tree-planting program to reduce carbon emissions.
Johnson & Johnson's First Green Building in Asia Pacific
— Johnson & Johnson (Suzhou) Medical's Phase-II office building
Johnson & Johnson (Suzhou) Medical's Phase-II office building has a total floor area of about
5,500 square meters, and was certified as LEED-NC V3 Silver by the Leadership in Energy and
While our emissions reduction efforts are focused primarily on carbon dioxide, we also monitor
emissions of nitrous oxides (NOX), sulfur oxides (SOX), volatile organic compounds and other air
pollutants. In 2009 we began collecting baseline data for emissions of NOX and SOX and plan to report
these metrics in future years. Our Climate Friendly Energy Policy sets forth our goals to reduce both
facility- and transportation-related emissions.
Environmental Design (LEED) of the U.S. Green Building Council (USGBC) on January 20, 2011*.
It was the first LEED certified project of Johnson & Johnson in the entire Asia Pacific region. The
MD&D Asia Pacific Innovation Center of Johnson & Johnson Medical (Suzhou) Ltd. located on the first
floor was certified as LEED-CI V3 Gold on October 15, 2011, making it the first project of Johnson &
Johnson in Asia Pacific to be LEED Gold certified.
In terms of the use of materials ，the entire Phase-II office building uses environment-friendly
We exceeded our Healthy Planet 2010 climate change goal to reduce our baseline 1990 CO2
decoration materials and carpets to reduce the influence of the environment . Meanwhile, highly
emission levels by seven percent in absolute terms by 2010, achieving a 23 percent absolute reduction at
recyclable materials as well as local materials are also used to reduce environmental impacts. The
the end of 2010, and a 48 percent relative reduction in China. By 2020, we seek to achieve a further 20
reuse of building materials is enhanced, and FSC-certified timbers are used to ensure ecological
percent absolute reduction from our 2010 baseline.
sustainability. In terms of indoor air quality control, efforts are made to increase fresh air, to filter
fresh air and to monitor fresh air, as well as to use environmentally-friendly decoration materials and
carpets, so as to reduce air pollution and ensure indoor air quality.
The office building's outer facade uses the dual-silver LOW-E glass and the highly reflecting
roof. Meanwhile, in order to optimize the lighting system within the office building, all the lamps
used are energy efficient lamps, and some of them are LED lamps. In areas where people are highly
concentrated such as the meeting rooms, the tea rooms, and the washrooms, IR sensors are used to
control lighting. All the washrooms in the office building are equipped with the water-saving fixtures.
These water-saving measures enable the Phase-II office building as a whole to save electricity by
5. Green Partners
22.74% or 100 megawatts/year (using the standard of the American Society of Heating，Refrigerating
Johnson & Johnson has also extended its environmental practices to communities. To demonstrate
and Air-Conditioning Engineers or ASHRAE as the baseline), and save water by 37% or 380 cubic
its commitment to the company's credo, Johnson & Johnson China has been launching community
meters/year (using the standard of the U.S Environmental Protection Agency or EPA as the baseline).
environmental activities in cooperation with local environmental protection agencies, schools and
The MD&D Asia Pacific Innovation Center located on the first floor can save electricity by 35% or 15
environmental societies each year since 2000. Johnson & Johnson strongly believes that with the joint
megawatts/year in lighting alone and save water by 42% or 138 cubic meters/year, as it has used the
efforts of multiple parties, including governments, businesses, community residents and schools,
internal decoration technologies with higher standards.
citizens’ environmental awareness will be improved on an ongoing basis, and the environment in which
we live will also become better and better.
In terms of environmental keep, the entire building uses environmentally-friendly cleansers
meeting the Green Seal GS-S7 standard every day, and at the same time, we also educate our
employees about green buildings and teach them how to correctly use green buildings.
The Environmental Performance of JNJ China Healthy Planet 2010
% Change (2005-2010)
Metrics
China *
Asia Pacific
Region
(Absolutely change)
(Relatively change)
+50-60 %
+80-100 %
-
Total Occupied Space (ft2)
+ 32 %
+120 %
-
Hazardous Waste
- 18 %
+9%
- 91%
Non Hazardous Waste
+ 81 %
+ 42 %
- 58%
Water Use
+ 76 %
+ 59 %
- 41%
CO2 Emissions
+ 44 %
+52 %
-48%
Sales/Production (est.)
China
* Concerning for the past five years’ growth rates of sale volume and production quantity are nearly 100%, the
part of relative change brought this cause into the calculate path to balance the result.
*LEED is the abbreviation of Leadership in Energy and Environmental Design, which was created by USGBC (U.S.
Green Building Council), the only nonprofit organization representing the entire building industry in the U.S. in 1998.
28
29
Caring for
the Stockholders
Our final responsibilit y is to our
stockholders.
Business must make a sound profit.
We must experiment with new ideas.
Research must be continued,
Innovative programs developed
and mistakes paid for.
New equipments must be purchased,
new facilities provided and new
products launched.
Reserves must be created to provide
for adverse time.
When we operate according to these
principles,
We should realize a fair return.
——Quoted from Our Credo
Caring for the
Stockholders
The concept of Caring for our stockholders runs
throughout our daily activities, and we established
the corporate social responsibility committee
to protect and strengthen the all-around brand
product research and development.
Company Overview
In the Credo of Johnson & Johnson, the responsibility to stockholders is the last one. This
is because Johnson & Johnson believes that as long as we fulfill our responsibility to customers,
employees and society to the greatest extent possible, we will enable our stockholders to make a
reasonable profit.
In 2011, Johnson & Johnson worldwide sales were $65 billion, and this year is the 28th year of
continuous profit growth for the company. Through new product releases, strong product lines and
investment in key growth areas, we continue to consolidate market leadership and promote earnings
growth .Today Johnson & Johnson has become the world’s largest medical devices and diagnostics
company, sixth-largest consumer health care company, sixth-largest biological company, and eighthlargest pharmaceutical company.
Johnson & Johnson is organized on the principles of decentralized management. The Executive
Committee of Johnson & Johnson is the principal management group responsible for the strategic
operations and allocation of resources of the Johnson & Johnson family of companies. Johnson
& Johnson's operating companies are organized into three business segments: Consumer,
Pharmaceutical and Medical Devices and Diagnostics. A Group Operating Committee, composed of
managers who represent key operations within the segment, as well as management in specialized
functional departments, oversees and coordinates the activities of domestic and international
companies related to each of the business segments. However, in line with the principle of
decentralized management, senior management groups at U.S. and international operating companies
are each responsible for their own strategic plans, as well as the day-to-day operations of those
companies, and each international company is, with some exceptions, managed by citizens of the
country where it is located.
Johnson & Johnson Company structure
Consumer Health Care
The Consumer segment includes a broad range of consumer
health and personal care products in the beauty, baby, oral
care and women’s health categories, as well as nutritional
products and over-the-counter medicines and wellness and
prevention platforms.
Medical Devices & Diagnostics
Pharmaceuticals
Consumer
Health Care
T he Medical D ev ice s & D iagnostic s se gme nt focuse s
on technologies, solutions and ser vices in the fields of
cardiovascular disease, diabetes care, orthopaedics, vision
care, wound care, aesthetics, sports medicine, infection
prevention, minimally invasive surgery, and diagnostics.
Pharmaceuticals
Medical Devices
& Diagnostics
The Pharmaceutical segment's broad portfolio focuses on
unmet medical needs across several therapeutic areas:
oncology; infectious disease; immunology; neuroscience;
cardiovascular and metabolism. It includes products in the
anti-infective, antipsychotic, cardiovascular, contraceptive,
dermatology, gastrointestinal, hematology, immunology,
n e u ro l o g y, o n c o l o g y, pa i n m a n ag e m e nt, u ro l o g y a n d
virology fields.
30
31
Caring for
the Stockholders
Global Sustainability Strategy
Anti-Counterfeiting
In 2011, when we were celebrating the 125th anniversary of Johnson & Johnson, we were also
Johnson & Johnson believes that brand value is important for rewarding for stockholders, and due
cheering another milestone—the achievement of our environmental goal "Healthy Planet 2010" and the
to this we have focused on protecting our brand. Johnson & Johnson launched a Global Brand Protection
start of our new comprehensive goal, "Healthy Future 2015". It is the first time that Johnson & Johnson
group in 2007 and held our first Global Brand Protection Summit in 2008 to examine the scope of criminal
has set global sustainability commitments across a variety of priorities.
counterfeiting activity, its impact on business and how best to address these risks. All prescription drug
"Healthy Future 2015" has three parts as below:
products have anti-counterfeiting features, and this drives the effort to continually evaluate new technologies
and tools to protect patients who use Johnson & Johnson products. We also conduct training for those who
Healthy People
Healthy Earth
Health Business
handle and sell our products to facilitate early identification of potential risks. All of these efforts are made in
order to better protect the health and safety of the many patients who trust us.
Research & Development Innovation
Our first-class R&D capability is the core of Johnson & Johnson’s strategy to ensure a healthy return to
the stockholders. Johnson & Johnson invests more in R&D projects in order to consistently improve health
conditions, manufacture new products and provide new services across the world. In 2011, $7.5 billion, or
• Advance global health
• Through R&D for neglected
diseases
• Advance affordable access to our
medicines
• Honor our responsibilit y to
communities by advancing
community wellness
• Training the employees with the
highest health awareness in the
world
• Carry forward the traditional of
protect the earth
• Reduce environmental impact
caused by ongoing operations
• Strengthen the sustainability of
product design
• Raise the standard of outcome
measurement by increasing our
philanthropic partners’ capacity to
measure health program outcomes
• C o o p e rate w i th th e s u p p l i e r s
supported by Johnson & Johnson
• Commit to enhance transparency
and accessing the power of external
collaboration
11.5% of sales, was invested in research and development. With a consistent flow of new products based
on scientific innovation, approximately a quarter of Johnson & Johnson sales last year came from new
products introduced in the past five years.
Johnson & Johnson has attached high importance to the research & development of products needed
in China as well as corresponding technological innovations. Following the Johnson & Johnson Shanghai
Innovation Center for Emerging Markets and the Johnson & Johnson Pharmaceutical R&D Center, in
2011 we launched the Johnson & Johnson Medical Companies Innovation Center in Suzhou, China. This
is the first medical devices and diagnostic innovation center in China and the second in Asia aimed at
addressing unique needs of people in Asia. The Center will serve as a key pillar in Johnson & Johnson's
Governance
Market Appropriate Innovation strategy. This strategy combines Johnson & Johnson's full understanding
To better advance Johnson & Johnson's CSR practice in China, we set up the Corporate
of the regional market as well as Johnson & Johnson's brand advantages and overall strength in global
Social Responsibility Committee in 2007, which consists of the senior and mid-level management
medical equipment & diagnostic product fields to better meet the needs of medical workers, patients and
personnel of the subsidiary companies, including representatives from various functional units such
customers in the Asian market, China included.
as Government Affairs, Public Relations, Human Resources, and Legal Affairs & Compliance. The
The establishment of R&D centers is a key part of Johnson & Johnson's long-term strategy for China.
Corporate Social Responsibility Committee sets Johnson & Johnson's CSR goals, strategies, budgets
By increasing the R&D investment in China's healthcare technology sector, Johnson & Johnson can build up
and priorities in China at two meetings each year. The CSR Committee is responsible for reporting to
its own competitive edge, promote the long-term development of local human resources and technological
the China Presidents’ Council.
innovation, and deliver on its commitment to caring for the Chinese society on an ongoing basis.
The China Presidents' Council consists of the presidents of J&J subsidiary companies in China
as well as other senior executives at these companies. The China Presidents' Council members meet
every quarter to discuss various operations of Johnson & Johnson in China, make decisions on major
issues, and take sole responsibility for Johnson & Johnson's business development in China.
5 Innovation Centers, in
12,260 patients were
Johnson & Johnson has established
clinical trials and
2011, there were
involved.
81
Government Affairs principal
Public Relations principal
China
Presidents'
Council
Human Resources principal
China CSR
Committee
Legal Affairs principal
HCC principal
EHS principal
Finance principal
Openness Drives Innovation
These scientists are part of a partnership program between Johnson & Johnson and Tianjin
Medical University Cancer Hospital in China to collect and catalogue tumor specimens from
patients. The effort will allow researchers to identify biomarkers that could help personalize
medicine and advance cancer treatment. Personalized medicine, which is customized to individual
needs and unique responses to treatments, promises better health care, yet presents a challenge
to science and business models. But because it can ensure better treatment, Johnson & Johnson
is willing to pursue these efforts.
"By working across companies, universities and research institutes, we can tap a wider range
of expertise, capabilities and resources," says Paul Stoffels, M.D., Worldwide Chairman,
Pharmaceuticals. "Together we can share in both the benefits and costs of innovation, yielding
more useful technologies and solutions that will contribute to new advances in health care. "In
addition to such research collaborations, Johnson & Johnson has established partnerships
with industry groups like the International Serious Adverse Events Consortium (ISAEC), of which
Johnson & Johnson is a founding member.
32
Introduction to Report Compiling
Overview of the Report Johnson & Johnson, Born for Love –
Our Social Responsibility Report in China (2010 &2011) is the first
corporate social responsibility (CSR) report released by Johnson
& Johnson in China. In this Report, Johnson & Johnson reviews
the opportunities and challenges facing in 2010 and 2011 in China,
discloses relevant social responsibility practices and performance,
and offers a self-assessment grade of B.
Compiling Basis This Report is compiled by referring to the
Sustainability Reporting Guidelines (G3.1) issued by the Global
Reporting Initiative (GRI) as well as highlighting Johnson & Johnson's
corporate features and industry characteristics.
Time Range This Repor t covers major issues of Johnson &
Johnson (China) from January 1, 2010 to December 31, 2011.
Report Coverage This Report covers all businesses of Johnson &
Johnson in China and involves part of Johnson & Johnson's global
businesses.
Data Source Data used in this Report is extracted from the official
documents and statistical reports of Johnson & Johnson (China),
Johnson & Johnson 2010 Annual Report, Johnson & Johnson 2010
Sustainability Report, and Johnson & Johnson 2011 Annual Report.
Representation Instructions For ease of expression, "we" and
"Johnson & Johnson" in this Report refer to "Johnson & Johnson
Services". "Johnson & Johnson (China)" refers to the 11 subsidiaries
of Johnson & Johnson in China, respectively Xian-Janssen
Pharmaceutical Ltd., Shanghai Johnson & Johnson Ltd., Johnson
& Johnson (China) Ltd., Johnson & Johnson Medical (China) Ltd.,
Johnson & Johnson Medical (Shanghai) Ltd., Shanghai Johnson
& Johnson Pharmaceuticals, Ltd., Johnson & Johnson (China)
Investment Co., Ltd., Johnson & Johnson Vision Care (Shanghai)
Ltd., Johnson & Johnson Medical (Suzhou) Ltd., Healthcare Services
(Shanghai) Ltd., and Beijing Dabao Cosmetics Co., Ltd. The
preceding subsidiaries are arranged by the foundation time.
Thank you for reading.
This report is compiled in English. In case of any questions of
suggestions on the report or any requirements for the paper report,
please send emails to: [email protected]
Or post to:
Johnson & Johnson
14F, Tower 3, China Central Place, No. 77, Jianguo Road,
Chaoyang District, Beijing, 100025, China
To view or download Johnson & Johnson's global sustainability
reports, please visit:
http://www.jnj.com/responsibility/
34
Our Credo
We believe our first responsibility is to the doctors,
nurses and patients, the mothers and fathers and all others
who use our products and services.
In meeting their needs everything we do must be of high quality.
We must constantly strive to reduce our costs
in order to maintain reasonable prices.
Customers’ orders must be serviced promptly and accurately.
Our suppliers and distributors must have an opportunity to make a fair profit.
We are responsible to our employees,
the men and women who work with us throughout the world.
Everyone must be considered as an individual.
We must respect their dignity and recognize their merit.
They must have a sense of security in their jobs.
Compensation must be fair and adequate,
and working conditions clean, orderly and safe.
We must be mindful of ways to help our employees fulfill their family responsibilities.
Employees must feel free to make suggestions and complaints.
There must be equal opportunity for employment,
development and advancement for those qualified.
We must provide competent management,
and their actions must be just and ethical.
We are responsible to the communities in which we live and work
and to the world community as well.
We must be good citizens—support good works and charities and
bear our fair share of taxes.
We must encourage civic improvements and better health and education.
We must maintain the property we are privileged to use,
protecting the environment and natural resources.
Our final responsibility is to our stockholders. Business must make a sound profit.
We must experiment with new ideas. Research must be continued,
innovative programs developed and mistakes paid for.
New equipment must be purchased,
new facilities provided and new products launched.
Reserves must be created to provide for adverse times.
When we operate according to these principles,
the stockholders should realize a fair return.
All contents© 2011 Johnson & Johnson China