Family and Friends Test Feedback information
Friends & Family Test feedback forms completed up to - 31/01/2015
Question:
" How likely are you to recommend our GP practice to friends and family if they
needed similar care or treatment"
Question Results
Question:
"Are you aware that the Old station Practice has an "Established PPG Group"
Question Results
Total
(269)
Extremely
Extremely
Likely'; Unlikely';
Likely';
unlikely';
164
88
Yes
No
50
83
7
1
Don't
know
Neither
likely nor
unlikely';
1
9
"Comments"
(1) I've been seeing the nursing staff for the past two weeks, they are always
punctual and friendly 10 out of 10.
(2) Positive-It's nice to see familiar faces even if it isn't your own Doctor. Negative time waiting to be seen can be some 2 weeks. Suggestion: A few chairs +
tele in kids area.
(3) Excellent Doctors and Staff.
(4) Very friendly and helpful Staff & Doctors
(5) My Doctor is consistent + extremely supportive. Reception always helpful.
(6) I have only been here a couple of times, but Doctors are very empathetic
and you don't feel rushed.
(7) Take's a long time to get an appointment
(8) Need more education on gender dysphoria and how G P's can help transgenders.
(9) Good Service & Friendly Staff
(10) I am new to this area and have a lot of problems settling in. This practice and
all the staff have a lot of time for you even when busy.
(11) Nice, Friendly Reception Staff
(13) Waiting Time very poor
(14) A good quality of care for patients, spot on
(15) Understanding and Helpful
(16) Running late - always difficult to get appointments
(17) Cannot fault the Doctors
(18) Very good service & helpful staff online prescription service is very useful
(19) Receptionists and Doctors are very Helpful/Friendly & Caring
(20) Staff & Drs offer outstanding service
(21) Really helpful & friendly & efficient
(22) I find them very helpful & obliging in all aspects
(23) Can always get an appointment on the same day if my children or myself need
it and, staff are really helpful.
(24) Always able to fit me in & my husband in somewhere, lovely receptionists on
the whole & attentive caring Doctors.
(25) You get to see a G P within 2 days, feel comfortable with all G.P.S. and they
are spot on. Don't fob you off.
(26) In general reasonably happy, but occasionally cannot get an appointment.
So recommendation not particularly admirable.
(27) Helpful and Friendly always
(28) Always friendly
(29) Very friendly and patient
(30) Can normally get appointment when required (K-H)
(31) If you're desperate for an appointment there’s a choice of surgeries to visit if
willing to travel, the other surgery being on a public transport route, if you don't
have your own transport. (K-H)
(32) Very good practice (K-H)
(33) Very good practice. Very good Doctors (K-H)
(34) I have dealt with Doctor Foot for years she is amazing. Even when I ring the
surgery I get good service from whoever I speak to. (K-H)
(35) I would highly recommend - two people within the cotmanhay practice are
Exceptional:- helpful/caring/ Lynda - reception & Dr Thomson. Understanding
(36) Staff very friendly & caring, easy to get to on bus route ideal for elderly.
(37) Everybody pleasant and helpful
(38) Very helpful and obliging
(39) Can always accommodate for an appointment, so not too long a wait, very
friendly staff
(40) Only been at this surgery for a couple of months and manage to see a doctor
when needed.
(41) Very good service
(42) Friendly efficient and helpful
(43) I have always been happy the Drs at this practice and have been with them
most of my life
(44) I am very satisfied with the surgery and treatment
(45) Friendly and welcoming, always helpful
(46) Have been with the practice since Feb 1960 no problems as yet
(47) Local, Friendly
(48) I've never had any issues can usually get an appointment when I need one
(49) Convenient
(50) Good service even though appointments hard to get
(51) Helpful
(52) Happy with my G P surgery
(53) Convenient and Friendly service
(54) First rate service, friendly, nothing too much to ask for
(55) Dr Davis, Dr Fardon, Dr Meyer listen & have time for patient. Really supported
me through my post natal depression
(56) Because most of my family are with the GP & I have no friends
(57) Never too busy, quick to see Doctor
(58) Service is very good and appointments generally good & reasonably quick
(59) Efficient practice, Friendly staff, Excellent service, understanding GPs
(60) Fast friendly service
(61) Polite friendly reception staff and good caring Doctors
(62) Expert caring & reliable service
(63) On the whole very good practice, but waiting times to see a Doctor too long
(64) A very good practice, but waiting times are too long to see a Doctor
(65) Always get the help I needed and nice staff
(66) I think it is a great practice who respects confidentiality and in most parts is
organised, with room for improvement
(67) Everyone is very warm & welcoming & they do their best to help
(68) The staff very pleasant & pleased with Doctors
(69) I have been coming to this practice since 1975, everyone friendly & helpful
(70) Because they listen to what you have to say
(71) Always been great with getting an appointment for my young daughter on
the day she is ill
(72) Mostly friendly Doctors
(73) The Doctors and staff are extremely caring and offer their patients the best
treatment when need it most
(74) Hard to get appointments at short notice phone always engaged at 8am
(75) Receptionists helpful and, Doctors care about their patients
(76) As a family we have always been treated well by the practice
(77) I have been with the practice for over forty years and find all the Doctors &
staff very helpful
(78) All my family have used this surgery, we have had nothing but good service
and over time have got to know the Drs
(79) Very good service and polite receptionists never a problem
(80) Helpful and approachable, 3 surgeries so easier to get in in a hurry
(81) Doctors and reception staff are helpful and professional
(82) Because even though I have had issues with certain staff the majority is
helpful and kind
(83) Very helpful when I needed to be referred to the hospital
(84) Close proximity of surgery's from where we live
(85) Friendly Staff, nice surgery
(86) Friends and family don't live in this area
(87) Good Dr's normally can get an appointment
(88) The doctors are very professional and caring, ensuring I get the best possible
care and support I need, your receptionists are always helpful
(89) I have always found the doctor here to be very nice and they explain things
in easy to understand medical terms
(90) Always friendly and always professional. In most cases I receive an
appointment when needed
(91) Very well run practice, always try to fit me in if it is short notice when I need
to see a doctor.
(92) Very helpful
(93) Quick and friendly service
(94) The surgery is very good
(95) Very happy with everyone here.
(96) I changed to this surgery about 3 years ago and I have always been extremely
satisfied with the service I have received.
(97) I have always been seen when I’ve needed to be or a nurse has been on hand.
If I just need advice then there is always a nurse to talk to.
(98) I think it’s a good idea that all the Doc's have integrated into one, so you can
always see someone.
(99) Caring and all staff efficient
(100) Always helpful and professional
(101) The Dr's listen and refer you on when they need to.
(102) Everyone is very, very nice.
(103) Very friendly and always on time in the surgery
(104) I am very happy with this practice and have been for 20 years.
(105) Polite, understanding, good timekeeping.
(106) Friendly staff - especially at K-H surgery. Can always get an appointment
(107) Always friendly staff, always get seen in the same week of phoning up.
(108) Easy to talk to take time to explain if you don't understand first off, just brill
all round.
(109) We have always been satisfied with this practice so I would recommend it
to others.
(110) It's always difficult for me to get an appointment if I want to see a specific
doctor, I find it ridiculous you have to ring 48 hours previous ti try get in.
Could the surgery open later, The family walking centre was closed
(111) Very good Doctors, waiting times ok too.
(112) I have been with this practice all my life & have no complaints what so ever.
(113) Very good, always pleasant and friendly service as well an very professional.
The personal touch. Thanks
(114) Dr Kuhan is lovely. Lisa on the appointment line is so caring and has a
wonderful attitude + telephone manner.
(115) Most receptionists are good. Dr Davies gives excellent service all the time.
(113) Very good, always pleasant and friendly service as well an very professional.
The personal touch. Thanks
(117) Most times I can get an appointment within that week or if necessary on the day
(118) Always treated well and achieve correct result faxing doctors.
(119) I have been here three times and always felt that I have had good care.
Doctor has listen to me and taken time with me and not shoving a prescription
in my hand to get rid of me.
(120) You can always get an appointment when needed, staff very friendly & nurses
really good with children.
(121) When I have appointment booked. I am always on time but still have to wait
a good 30 minutes + or go to another surgery (inconvenient)
(122) Very satisfied with care.
(123) Good service from reception & G P
(124) I have always been very happy with the care that this practice produces and
with nurses.
(125) Because I think all the doctors I have seen are very good and caring and so
are the nurses and other staff.
(126) Easy access & Treatment
(127) Good service
(128) Very Helpful
(129) Lovely service & always great care , easy to make and get an appointment
(130) They are good at their jobs and try their best.
(131) No problems at all.
(132(Very good service although appointment phone line is often busy.
(133) Had no problems
(134) It's very hard to get appointments
(135) Excellent staff & doctors listen well & assist in explaining issues of illness.
(136) Mainly nice doctors that are very helpful. Don't like the 48 hour appt system
though - when not needing an emergency apt. we should just be able to
make appt when ringing anytime.
(137) Friendly receptionists, caring & sympathetic. And the doctors are the same
and very thorough.
(138) I have never had any problems so yes I would recommend my doctors.
(139) Convenient.
(140) Always been going here since I was a child.
(141) Easy going and friendly staff.
(142) Because we have 3 practices so having a car I am more likely to get an
appointment quicker.
(143) This is the closest G.P. so I come here.
(144) Over 2 weeks to get to see a doctor. But the Nurse was lovely.
(145) Long delay in getting appointment.
(146) Some good & understanding doctors but not all
(147) Julie, Daisy lovely.
(148) Always treated with respect.
(149) Doctors very good also receptionists very helpful.
(150) Always pleasant.
(151) Excellent care by courteous healthcare workers
(152) Appreciate the service
(153) My parents, myself and my child have always used the surgery, can't imagine
going anywhere else.
(154) Friendly, warm atmosphere.
(155) Don’t treat the clock but you the patient.
(156) I have always found this practice at whichever location, to be friendly and
thorough.
(157) Dr Kelly is a very thorough and pragmatic doctor. I would highly recommend
him.
(158) Clean and Comfortable
(159) I have been with the Practice since birth.
(160) Friendly Staff, Clean Environment, Good Location.
(161) Very good service once again.
(162) Repeat Prescription.
(163) I am really happy with the practice and my regular Dr Kelly. I know these times
are difficult for us all at this time.
(164) Very Helpful
(165) Always recommend because it is near home.
(166) Extremely helpful, appointment times mostly on time.
(167) Happy with quality of care.
(168) Doctors and Nurses are first class. Receptionist very welcoming and friendly.
(170) Good Treatment.
(171) Always helpful.
(172) Always been happy.
(173) Friendly, helpful receptionist always happy to help.
(174) Convenient.
(175) Because walk in centre is shut.
(176) The practice is very good always there when you need them.
(177) The GPs are always friendly and helpful as are the receptionists.
(178) I think the Drs are very well mannered & polite to patients when they see them.
(179) I've received good advice and care from the doctors and have been able to
get appointments promptly.
(180) No problems Experienced
(181) Drs are always behind
(182) Good Service.
(183) Always polite and Helpful
(184) Really Good.
(185) Our family have been patients of this practice since Dr Sudbury and are very
pleased to be so.
(186) I would like to give my positive feedback on the helpful reception staff.
(187) The staff are very friendly and helpful.
(188) Staff & reception are always helpful. Doc's are willing to listen to my views
with options and can discuss at length if needed.
(189) Wouldn’t want to leave this practise - ever always been good.
(190) Dr Foot is lovely and I always bring myself and my daughter to see her.
The Radio in the waiting room is missed!
(192) Polite and kind receptionists will always try to fit you in if unwell.