From Order Entry through Shipping, Kiwiplan provides the Total Solution WI NEW PRODUCT—KIWIWEB “PA RT NE RIN G Looks Ahead to Meet Future Demands Details on page 3 FO UCCES S” GENTING SANYEN RIYADH CARTONS Boosts Efficiencies Details on page 2 O M ERS RS T UST C H Volume 22 Builds Stronger Customer Relations Details on pages 4 & 5 KIWIPLAN AND WELLPAPPEN FRANZ GIERLICHS PROVE TO BE A RECORD l in s Artike BREAKING PARTNERSHIP Gierlich uf Seite 7 a h Deutsc The Kiwiplan software also led to yet another mileA shared passion for big game hunting doesn’t stone in January this year when the plant broke all stop Heribert and Franz-Hubert Gierlichs from previous production records. In fact, within only two monitoring the family-owned corrugated plant opweeks of installing the Kiwiplan erations in Germany solution, the company was while in the African achieving three centimetre gains jungle. Thanks to in board width utilisation on the Kiwiplan software, a mocorrugator. bile telephone and a Wellpappenwerk Franz laptop, the two profesGierlichs is also on schedule to sional hunters are able to be the first corrugated plant in dial-up directly (where a Europe to install Kiwiplan’s exnetwork is available) to citing new sales order processthe Leverkusen-based ing product - Enterprise Sales factory of Processing (ESP). In addition, Wellpappenwerk Franz there are plans to interface the Gierlichs Gmbh & Co KG Kiwiplan systems to a Ducker to check output and opInserta. erating efficiencies. Gierlichs comments: “MarApart from having gins in the corrugated industry achieved several hunting are low and mistakes can be records, the Gierlichs costly. Our company, however, brothers also established has remained competitive and a new record recently profitable by specialising and inwhen Kiwiplan’s MAP vesting in well trained people production system was and state-of-the-art systems and installed in the equipment. Our company has company’s corrugated been established 99 years and plant in only 82 manmanufacturing corrugated board days. This intensive products for some 70 years. project was only made From their “remote office” in the African veldt, Kiwiplan is an important part of possible by the two comFranz-Hubert Gierlichs (left) and Heribert Gierlichs (right) check on the output and efficiencies of their our corporate strategy, which is panies working closely plant in Germany. aimed at maintaining strong ontogether and combining going growth and success for the expertise and commitment of each Wellpappenwerk Franz Gierlichs in the future.” organisation’s skilled personnel. INSIDE Riyadh Cartons Boosts Efficiency with Kiwiplan .................................. page 2 Genting Sanyen Looks Ahead to Meet Future Demands .................. page 3 Gierlichs in German on page 7 Kiwiplan Asia Grows ................... page 3 Georgia-Pacific Buena Park Converts Pain into Gain .............. page 6 Tradeshow Update ........................ page 8 Kiwiplan International Web Site Launched .......................................... page 8 2 Volume 22 www.kiwiplan.com kiwinews USA Serving North, Central, and South America 4695 Lake Forest Drive Cincinnati, Ohio 45242 USA Office: + (1) 513-554-1500 Toll Free USA: + (1) 800-486-KIWI (5494) Tech Support: + (1) 513-554-0243 Fax: + (1) 513-554-0280 e-mail: [email protected] Jim Walton, President Dirk Pastoor, Sales Manager New Zealand Limited Serving Australia and the South Pacific BDO House 116 Harris Road East Tamaki PO Box 58-456, Greenmount Auckland, New Zealand Phone: +64 (0)9 272 7622 Fax: +64 (0)9 272 7621 e-mail: [email protected] Mike van Bellen, Managing Director Bruce Howe, Managing Director, Global Markets Asia Sdn. Bhd. Serving Asia Suite C-16-1, Level 16, Wisma Goshen, Plaza Pantai, No 5, Jalan 4/83A, Off Jalan Pantai Bharu, 59200 P O Box 1218, Jln. Pantai Bharu 59800 Kuala Lumpur, MALAYSIA Phone: +60 (0)3 2284 0622 Fax: +60 (0)3 2284 0621 [email protected] G. (Bala) Balasundram, Managing Director Europe Limited Serving Europe, the Middle East, and Africa...etc. Stowe Street Lichfield Staffordshire WS13 6AQ United Kingdom Phone: +44 (0) 1543 418222 Fax: +44 (0) 1543 418333 [email protected] Nigel Algar, General Manager Published by © Copyright 2002 Kiwiplan Inc. All Rights Reserved MAJOR SAUDI CORRUGATED PACKAGING MANUFACTURER BOOSTS EFFICIENCY WITH KIWIPLAN APPLICATIONS SOFTWARE RIYADH CARTONS IS HIGHLY DELIGHTED WITH RESULTS OF KIWIPLAN’S TOTAL SOLUTIONS APPROACH A major manufacturer of corrugated packaging based in Riyadh in the Kingdom of Saudi Arabia is finding that its production and stock holding efficiencies are greatly enhanced with installation of a suite of software modules specially designed for use in corrugated conversion plants. Available exclusively from Kiwiplan, the “total solutions” application software is being used by converters Riyadh Cartons. The company is delighted with results to date which indicate significant upgrading of efficiency in production planning and scheduling, inventory management, line monitoring and product routing. Payback indications are also very good indeed. Kiwiplan Europe can draw upon many years experience of the converting industry in the Peter Thompson, Software Consultant, Kiwiplan Europe is Middle East. This has enabled it facilitating the training course for Riyadh Cartons. Left to right: Mankaji, Planner; Shaya Ali, Production Engineer; to tackle one of the traditional and Sir Al-Khatim, Supervisor. problems in this area of the world. A local three-month lead-time for raw paper normally necessitates very large holdings of roll stock to cushion the effect of fluctuating demand for corrugated boxes. With the implementation of the Roll Stock Module, Riyadh Cartons is able to identify each roll in stock with the actual cost. This has led to an improvement in inventory management. An instantly available overview of the stock position by trim widths and paper grades provides a tremendous advantage in material usage. The module has also solved a major problem with the management of butt rolls. As a result, the number of butt rolls in stock has been reduced. In addition, the easy identification of butt rolls enables them to be issued first in the pro(left to right): K. Chiranjeevi Sastry, Quality Assurance, duction program. Manager for Kiwiplan project; Ali Suleiman Al-Rajhi, General Manager; Peter Thompson, Software Consultant, The Kiwiplan software also enKiwiplan Europe; and Russell Ian Duarte, Plant Manager ables Riyadh Cartons to select the and Technical Advisor. most cost-effective material and board grades at the job planning stage. More efficient production of boards aids accurate scheduling while considering the delivery targets. This area is showing a steady reduction of work in progress. Other modules in the suite help reduce manual work and the chance of operator errors as well as accurately monitoring line efficiency and reducing the tedious job of reporting. A key feature of Kiwiplan’s service is an efficient in-depth training program for all the customer’s factory personnel. This is followed up as a matter of course by regular after-sales support. www.kiwiplan.com kiwinews 3 MALAYSIA’S NEWEST, LARGEST, AND BEST, GENTING SANYEN INDUSTRIAL PAPER SDN. BHD. LOOKS AHEAD TO MEET CUSTOMERS’ FUTURE DEMANDS KIWIPLAN’S INDUSTRY EXPERTISE AND CONNECTIVITY CAPABILITIES HELP MAKE FULLY AUTOMATED OPERATION POSSIBLE. Forward-thinking companies are never satisfied with doing the minimum required to compete in today’s market. They’re committed to investing in whatever it takes to exceed customer expectations well into the future. In this arena, Genting Sanyen ranks among the best. With the opening of its two greenfield box plants in Malaysia, one in the Genting Sanyen Industrial Paper Mill Complex (Genting Sanyen Mill Complex) at Kuala Langat, Selangor, and the other in Penang, Genting Sanyen’s facilities are two of the most highly automated and innovative in the region, if not the world. INVEST IN THE BEST TO BE THE BEST Chew Weng Hong, Manager, Corporate Planning at Genting Sanyen, comments, “We’ve invested in the best technology to achieve the highest possible level of automation for three reasons: to provide customers the highest quality boxes at competitive prices, to offer them the flexibility they are used to, and quite frankly, to be the market leader in the paper and packaging industry in Malaysia.” Partnering with the best Information Technology and equipment vendors and suppliers available has propelled them toward achieving those goals. Chew adds, “We are striving to be the mover in the industry as far as adopting new technology and innovative ideas. True to form, when selecting our software vendor, we decided to go with the leader in the market. We wanted a tried, tested, and proven global product. So Kiwiplan was our obvious vendor of choice.” INTERFACES AND CONNECTIVITY CRITICAL FOR FULLY AUTOMATED OPERATION To give them the flexibility and automation they require, Kiwiplan worked with other vendors, such as MHI, Martin, and SAP, to provide the complex bi-directional interfaces necessary for Genting Sanyen to be a fully automated operation. Chew comments, “To make everything ‘talk to each other’, our vendor partners broke new ground. Through a great deal of cooperation and determination, they came up with solutions that have enabled us to get to where we are today. In particular, new systems were developed and implemented in the areas of automated materials handling and automatic roll handling.” A proven player in the area of connectivity, Kiwiplan has now supplied over 1,300 installed and opGenting Sanyen Box Plant at Kuala Langat, Selangor. erational connections to manufacturing machinery, including own power plant and water treatment corrugators, finishing equipment, conplants. These give them a definite comveyor systems and strappers as well as petitive advantage by allowing them to other equipment. Critical for any plant translate efficiencies and advanced maautomation project, these types of conchine and information technology into nections can help plants automate the world class products for their customsetup and data management of flexos ers. Kiwiplan is honored to be part of and diecutters and other equipment, this market-leading operation. thus allowing them to achieve significant productivity gains and ROI. Fully-automated interfaces at Genting Sanyen involving Kiwiplan include: • Martin MPC2 converting machine interfaces—one to a Martin 924 flexofolder-gluer; a second to the Martin 66 flexo-folder-gluer with die cutting, stapling and gluing capabilities; and a third to a DRO 1628 diecutter • Corrugator dry end links to MHI Sigma KIWIPLAN ASIA GROWS • Corrugator roll stand link (MHI) to Kiwiplan’s Roll Stock System (RSS) As part of Kiwiplan’s commitment • Corrugator stacker discharge links to to Genting and the Asian market, auto print load tags Kiwiplan Asia has recently relocated • Kiwiplan full plant scheduling system and expanded its office and staff to (PCS) link to Martin Easystore conveymeet the growing customer base in ors the region. Conveniently located • Kiwiplan’s real-time shop floor data on the outskirts of Kuala Lumpur collection system MDC (Machine and on the route of the Light Rail Data Collection) public transportation system, the • Radio Frequency (RF) systems to new office is about six kilometers manage paper rolls from the famous twin towers. • Complete integrated connectivity to Beyond selling software, Kiwiplan SAP allocates resources to its various international offices as needed to SELF-SUFFICIENCY, TECHNOLOGY PROVIDE work with customers around the COMPETITIVE EDGE world to maximize the use of the Genting Sanyen is one of the most products and to advance customer's self-sufficient production facilities in Masuccess in the highly competitive laysia. Having their paper mill located global market. This capability beclose to the central box plant in the came a critical component of the Genting Sanyen Mill Complex enables success of an installation of the them to reduce transportation costs and scale and scope of the Genting inventory, and increase reliability of the project. paper supply to the box plant. Essential electricity, steam and water supply to the complex is made available by their 4 KIWIWEB—IT’S ALL ABOUT ENHANCING CUSTOMER As a web-based system, KiwiWeb allows you to share data with customers so that they and you can make better decisions. Moving beyond just the four P’s of marketing (product, place, price, and promotion), KiwiWeb will place your company among those key influencers who include such variables as service quality, recognition, brand relevance, and customer support—factors by which it may actually be easier for you to achieve a competitive differentiation. KiwiWeb is a powerful tool Kiwiplan provides to help you build your business and secure long-lasting, mutually beneficial relationships with your customers. CUSTOMERS CAN PLACE ORDERS ACCURATELY, QUICKLY, AND SEAMLESSLY—24/7 The KiwiWeb portal is linked to your web site. Using a secure log-in and password, your customers can enter a secure area on KiwiWeb and can directly enter new orders or order by replenishment specifications. POWERFUL SALES TOOL— You can control which board types to make available on the List of Boards. When placing orders, customers see this list of board types offered and, as a result, they may become aware of products they didn’t even know you could provide. EFFICIENT, ACCURATE PROCESSING OF ORDERS When submitting orders, customers can batch them (place them in a shopping cart). Orders can be changed or deleted as desired and then submitted to Kiwiplan’s fully integrated Sales Order Management System—ESP. RELATIONSHIPS AND MAKING BUSINESS EASIER! 5 AUTOMATIC, ELECTRONIC ORDER CONFIRMATION Once orders are entered and accepted, customers are sent an electronic message confirming that the order is in the system. If customers want to view the order status, they can bring up all of their orders in the system. EASY ACCESS TO INFORMATION/ORDER STATUS Throughout the manufacturing process, by way of the web site, customers can view work-in-progress status to see where the order is in the plant. Plants can determine the extent of the information available to customers so that customers can view only the data that is pertinent to them. CUSTOMIZED VIEWING OF ORDER STATUS AND DETAILS Using the customizable filtering criteria on the right of the screen, customers can view order details on scrollable screens by: • Delivery date • Purchase orders • Date order • Status: on hold, work-in-progress, and parts shipped TIMELY INFORMATION ON SHIPPING STATUS— THE 360° VIEW Customers can view dockets to see delivery details to find out on which truck the order is being shipped. They can then enter the docket numbers to see which orders are on the truck. Delivery details can be sorted by docket number, dispatch dates, or other criteria. 6 Volume 22 www.kiwiplan.com kiwinews GEORGIA-PACIFIC BUENA PARK CONVERTS PAIN INTO GAIN—WITH KIWIPLAN’S HELP “Increase throughput!” “Improve ontime deliveries!” “Communicate—make sure the left hand knows what the right hand is doing!” Sound familiar? Such are the monumental mandates corrugating plants face daily in order to succeed in the highly competitive marketplace. In January 2001 Georgia-Pacific (G-P) Buena Park, California faced these challenges head-on and turned to Kiwiplan consultants to lend a hand. Together, they embarked on a yearlong Kiwiplan Value-Creation Activity (V-CA) consultancy project that has significantly changed their culture and improved the way they do business. Looking back, Bob Walton, General Manager of G-P Buena Park, wonders how they ever got along without V-CA: “Over the past year we’ve become very dependent on the V-CA process as a tool and realize how difficult it would be not to use it, especially for throughput purposes.” WHAT IS V-CA? Dirk Pastoor, Kiwiplan’s Sales Manager explains, “Customers readily see the power of Kiwiplan’s products and their ability to make a big positive difference to the bottom line. To realize the benefits, however, changes often need to be made in business process, attitude, and plant culture, and this process sometimes needs a helping hand. We facilitate the change process by helping to set goals, chart a course of action, and set about to maximize the use of all of the plant’s current assets, not just our software and systems.” Different from the standard consulting routine, V-CA is a step-by-step approach to help corrugating and packaging plants optimize every aspect of their organizations, including use of their software as well as plant procedures and practices. The V-CA process is “handson” working with plant personnel— from senior management to the crews— establishing a course of action to best address the specific needs of the plant. All aspects of the plant’s operations are reviewed—from top to bottom—and the greatest opportunities for improvement are identified. Once improvement opportunities are recognized, an implementation and action strategy is put into place. Resultant improvements are then charted and presented to the management team. Wayne Stocks, Kiwiplan’s Manager of Consulting Services, clarifies Kiwiplan’s experience: “Kiwiplan is uniquely qualified to offer these services on three counts. First, many of our consultants have decades of experience in the corrugating industry. Some have spent their entire working lives passionately attached to box making and finding ways to improve the process. We are dedicated industry professionals, not just outsiders who wouldn’t know a flute from a flexo. Second, nearly 50% of all integrated corrugating plants in the US (and over 400 worldwide) have committed to Kiwiplan software. This exposure and experience delivers a wealth of knowledge and ideas, which are uniquely available to Kiwiplan users. Third, our products are incredibly powerful. We can make a huge difference to the success and performance of a plant. I get a real high out of sharing our knowledge and seeing customers benefit as a result.” PROBLEM SOLVING TOOL—THAT WORKS! Walton explains that one of the most significant gains attributed to V-CA involved communication: “V-CA puts everybody on a level playing field. Traditionally, when orders were overbooked or production was slow, finger pointing took place. Sales blamed manufacturing for slow production and manufacturing blamed sales for overbooking. Now everyone has a clear picture of what’s taking place. We know what’s booked on which machines, which customers need a rush order, what’s coming off each machine, and any machine downtimes and their causes. The communication is unbelievable; the finger pointing has been transformed into problem solving.” He further explains that V-CA organizes everything and lays it out in a very matter-of-fact way so that everybody knows where the issues are: “People understand they have a job to do, so they do it. When machines are overloaded, everyone from the supervisor on down knows what they need to do to accomplish their goals. It’s now a pinpointed process for us to run the plant.” For example, once they determined where the parameters should be, accomplishing fewer wet end changes and longer runs on the corrugator became fairly routine and automated. V-CA helped run the plant efficiently even when light on business. “Running a plant of this size and magnitude is difficult when business is slow, and V-CA absolutely assisted us,” remarks Walton. “We expected V-CA to benefit us when we were busy. The fact that it has helped us when we were slow is a secondary benefit and a pleasant surprise.” Their ability to run “what if” scenarios has proven to be a tremendous management tool, according to Walton. With accuracy they can consider situations such as “‘What if’ we ran on Saturday, how would that help us?” or “‘What if’ we eliminate a shift on a particular machine?” INCREASED THROUGHPUT WITHOUT THE PAIN The biggest breakthrough with V-CA, or the ‘shining star’ as Walton describes it, occurred near the end of 2001. He says, “As a major supplier to the California agricultural industry, we made it through a significant backlog in November and December that would normally have had us up against the wall. People who have been here 10-14 years told me that they have never seen us get through that kind of situation as easily and without confusion as we did during those months. By far, that was the best we have been able to do that.” With V-CA the types of issues and questions they deal with have become more focused. “We are better able to respond to what’s specifically happening in the plant and in the market as far as sales go,” Walton explains. “For example, if a sales manager indicates that we’re going to be producing 200,000 extra cartons this week because lettuce is ‘hot’ right now, everyone starts thinking about what they need to do—such as, run more orders on a particular machine, order more paper, or schedule more trucks. The Kiwiplan system’s graphs show us what we need to do, and we can schedule our normal business to accommodate it. We can visibly see what’s happening.” INCREASED TRUST, EXPANDED DECISION-MAKING V-CA has had a significant impact on Walton’s job as General Manager. He explains, “As a result of applying V-CA principles, I can now allow and trust individuals to make high level decisions. For example, customer service reps can now provide information to customers that previously could only be guaranteed by me as the GM. In addition, www.kiwiplan.com kiwinews sales people can completely rely on the information the customer service reps provide them about the ability to accommodate particular orders. It has relieved me of the day-to-day involvement and has given me the opportunity to look at what needs to happen three, four, or five days out. The opportunity to focus on the bigger picture has been tremendously advantageous to my job.” ery production meeting every day and together we learned what V-CA was all about. Eventually, as other people caught the vision, our knowledge base grew along with the intensity of the group—production, sales, and customer service—as they realized the potential of V-CA. Once that happened, they took it over and have driven it to a level that I never even dreamed was possible.” Walton adds, “We’re far from where we want to be with V-CA, but we’re so much farther ahead than we were a year ago. We’re just beginning to see how this can help us and assist us in running our business. And we’re excited to find out what else we can make of it.” CUSTOMERS NOTICED, TOO! Customers have noticed the improvements. Walton explains, “In place of the typical complaints, customers have given us rave reviews about how we’ve performed this year. Some of our biggest customers have commented about how reliable we’ve been. Seldom do we turn orders down. Instead, we bring them in and figure out how we’re going COMMITMENT, PERSISTENCE PAY OFF Walton recommends that others to make them work. Customers appreciate our responsiveness, and V-CA gave who are considering a V-CA project only proceed if they’re 100% commitus the techniques to achieve it.” ted that it’s going to work and that SUCCESS BEYOND EXPECTATIONS they have the right group to do it. A Motivating individuals to change and key to success is having the support trusting the system were the biggest and focus in the plant to make it challenges they faced while implementwork. He concludes, “V-CA will bring ing V-CA. Walton comments, “We had about a culture change that is very to believe we were good enough to positive, but it’s not without pain. make it happen. The key to success Throughout the process you have to was persistence. Early on, I went to evstick to it. You can’t waiver.” 7 KIWIPLAN NEW EMPLOYEES KIWIPLAN ASIA Cong Chee Kiong System Support Engineer KIWIPLAN NZ Andrew Rocco Analyst Programmer Ravi Chandler System Support Engineer Donald Rockwell Analyst Programmer KIWIPLAN EUROPE lan ip Kiw es om elc ees Em e. W y plo w Ne Ian Redfearn Software Consultant id ldw r Wo KIWIPLAN UND WELLPAPPEN FRANZ GIERLICHS ERWEISEN SICH ALS REKORDBRECHENDE PARTNERSCHAFT Gierlichs—continued from page 1 Die gemeinsame Leidenschaft für die Großwildjagd hält Heribert und FranzHubert Gierlichs auch im afrikanischen Dschungel nicht davon ab die Produktion des Familienunternehmens in Deutschland zu überwachen. Dank der Kiwiplan Software, einem Handy und einem Laptop, sind die beiden Profijäger in der Lage, das Werk (Wellpappenwerk Franz Gierlichs GmbH & Co. KG) in Leverkusen direkt anzuwählen (sofern ein TelefonNetzwerk zur Verfügung steht), um die Produktion sowie Produktivität, selbst aus weiter Ferne, des Betriebs zu überprüfen. Außer mehreren Rekorden bei der Großwildjagd stellten die Gebrüder Gierlich vor kurzem einen neuen Rekord auf, als das Kiwiplan Produktionssysteme in nur 82 MannTagen in Ihrem Wellpappenwerk installiert wurde. Dieses intensive Projekt war nur durch enge Zusammenarbeit der beiden Unternehmen und durch eine Kombination des Fachwissens und Engagements eines spezialisierten Mitbeiterstamms beider Firmen möglich. Die Kiwiplan Software verhalf außerdem im Januar dieses Jahres zu einem erneuten Meilenstein, als die Produktion den bisherigen Produktionsrekord brach. Ein bis zwei Wochen nach Installation der Kiwiplan Lösung war das Unternehmen in der Lage, die durchschnittliche Arbeitsbreite um zusätzliche drei Zentimeter zu steigern. Das Wellpappenwerk Franz Gierlichs plant außerdem das erste Wellpappenwerk Europas zu sein, die Kiwiplans neue herausragende kaufmännische Software - Enterprise Sales Processing (ESP) - verwendet. Außerdem bestehen Pläne zur Schaffung einer Schnittstelle der Kiwiplan Systeme mit einem Ducker Inserta. Kommentar von Gierlichs: „Die Margen in der Wellpappenindustrie sind niedrig und Fehler können kostspielig sein. Durch Spezialisierung und Investition in gut ausgebildete Mitarbeiter und hochmoderne Systeme und Einrichtungen bleibt unser Unternehmen jedoch konkurrenzfähig und profitabel. Unser Familienunternehmen besteht seit 99 Jahren und produziert seit dem Jahre 1930 Wellpappenprodukte. Kiwiplan stellt einen bedeutenden Teil unserer Firmenstrategie dar, die auf die Erhaltung eines guten, kontinuierlichen Wachstums und Erfolgs für das Wellpappenwerk Franz GierlichsGmbh & Co. KG in der Zukunft ausgerichtet ist. 8 Volume 22 www.kiwiplan.com kiwinews KIWIPLAN’S INTERNATIONAL WEB SITE LAUNCHED A major Order Entry and Scheduling systems software provider, Kiwiplan is pleased to announce that www.kiwiplan.com is now viewable in English, French, German, and Spanish. This exciting and in-depth web site invites visitors to learn how Kiwiplan’s Total Solution can benefit their corrugating and packaging plants. It features timely and detailed information on all Kiwiplan products and services, current training opportunities and offerings, upcoming Trade Shows, press releases, as well as reprints of major industry articles. This new international version of the site provides Kiwiplanís worldwide offices enhanced reach to their multi-cultural marketplace and will help them better serve their expanding worldwide customer base. Take a look at www.kiwiplan.com. WE’LL BE THERE . . . WILL YOU? Kiwiplan representatives will be available at the following trade shows and expositions to provide demos, answer questions, and help you adopt Kiwiplan within your organization. See you there! ACCCSA 2002 International TAPPI Corrugated Containers Conference & CorrExpo AICC 2002 Annual Meeting Trade Fair (Association of Corrugators of the & SuperCorr Table Top Caribbean, Central and South October 9-12, 2002 America) Westin Harbour Castle September 9-13, 2002 Toronto, Ontario, Canada Quito, Equador October 27-30, 2002 Indianapolis Convention Center Indianapolis, Indiana www.tappi.org 4695 Lake Forest Drive Cincinnati, Ohio 45242 Phone: Office Toll Free USA Tech Support Fax + (1) 513-554-1500 + (1) 800-486-KIWI (5494) + (1) 513-554-0243 + (1) 513-554-0280 e-mail: [email protected] Address Service Requested WI “PA RT NE RIN G O UCCES S” Dirk Pastoor, Sales Manager, Kiwiplan Inc. presented a technical paper on Waste and Change at the INSTITUTO AMERICANO DEL CARTON CORRUGADO (IACOR) meeting, February 22, 2002 Guadalajara, MX. U STO M ERS F RS C TH KIWIPLAN DELIVERS WASTE PRESENTATION AT IACOR PRSRT. STD U.S. Postage PAID Cincinnati, Ohio Permit No. 7180
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