Welcome to Midland States Bank Welcome Guide. Important information about changes that affect your Heartland Bank accounts. Table of Contents 1 A little about us. 4 Personal Checking 6 Personal Savings 7 Personal Money Market 7 Personal CDs and IRAs 8 Overdraft Protection 9 Convenient Personal Services 12 Personal Loans 12 Business Checking 14 Business Savings 14 Business Money Market 15 Business CDs 15 Public Funds Accounts 15 Business Loans 16 Convenient Business Services 17 Wealth Management 18 Other Bank Services 19 Disclosures 24 Service Fees 26 External Transfer and Popmoney Limitations and Service Fees 27 Privacy Policy Legend Look for this symbol for new enhancements to the way you bank. Please pay special attention to this symbol which indicates changes that could affect you. A little about us. Midland States Bank is probably not a name with which you are familiar. So, we wanted to tell you a little about ourselves. Midland is a growing and sound financial institution which is evident by these numbers: • 132 year old, well-capitalized community bank • Over 400 employees in 39 locations • Bank assets of $1.7 billion • Wealth Management assets under administration of $1.1 billion • Rated 5-stars (one of strongest banks in the nation) by BauerFinancial, Inc. as of year-end When it comes to serving your financial needs, we are committed to exceeding your expectations. As a customer of Midland, you will be able to enjoy more services and more convenience, all delivered with the same attention to detail you are accustomed to at Heartland Bank. The common thread that links Midland and Heartland is one that may be the reason you selected Heartland originally. Both organizations are community banks with long histories of community service and helping generations of families with their personal, business and wealth management needs. At the core, we are both community banks investing back in the communities we serve. This will not change. With more branches, more products and services, and more online and mobile tools, we believe you will find our new combined bank more convenient than ever before. This informative guide will take you step-by-step through the conversion process. This guide has been designed to help you understand the conversion process and how it may affect your accounts. We ask that you please read it carefully. If you have questions or concerns, please contact your current Heartland representative. We are extremely pleased to have you as our customer and welcome to Midland! Welcome Guide 1 “Midland, that’s my bank.” It is truly an exciting time to bank with Midland States Bank as we continue to grow and add more branches, create and enhance our products and services and improve the overall customer experience. We look forward to earning your business each and every day we serve you and the gratification that comes with hearing a few simple words, “Midland, that’s my bank.” Welcome. Great Strength. More Heart. We bring the strength, stability and expertise of a top-performing institution - a place where you know your money is safe, you get the most advanced products and services and where you’ll get the financial advice to prepare you for what’s right around the corner. But that’s not what makes us unique. What sets us apart is our ability to provide financial strength while dedicating ourselves to each and every customer. See, we put our heart and soul into every relationship, every experience and every customer interaction. We truly care about our customers and we want to help them achieve financial success and we do that one conversation, one transaction, one handshake at a time. We are a community bank and will always be a community bank, no matter how large we become, because we have great strength and more heart. 2 Welcome Guide What’s Next. In the coming weeks, you will see the shift to the Midland brand on bank and ATM signs, monthly statements, literature and more. We have been making careful plans to bring your accounts over to our systems so you can fully enjoy the advantages of being a Midland customer. We prepared this guide as an easy way to learn about Midland and our services. The information that follows provides answers to questions you may have about your new accounts and the various ways we can serve you. You will also find account disclosures, including terms and conditions regarding your new Midland accounts. All of us at Midland are looking forward to you joining us as a new customer. We hope you enjoy the benefits Midland has to offer such as a larger selection of products and services, greater convenience and the personal service you were accustomed to with Heartland Bank. We promise to continue to operate with the highest level of professionalism, integrity and communityoriented spirit, and look forward to serving your financial needs. Again, welcome to Midland States Bank! Welcome Guide 3 FDIC Coverage At Midland States Bank, your deposits are protected up to the insurance limit by the Federal Deposit Insurance Corporation (FDIC). FDIC insured accounts include checking and savings accounts, money market deposit accounts, CDs and deposits in IRAs. Almost all of your interest-bearing deposit transaction accounts at Midland States Bank, as well as deposits in IRAs and certain other retirement accounts, are insured to at least $250,000 per depositor, subject to certain limits. If you were a deposit customer of both Midland States Bank and Heartland Bank at the time of the acquisition, your deposits will have separate FDIC insurance coverage for a period of six months following the acquisition date. In the case of a time deposit, the coverage continues until the earliest maturity date after the six-month period. In the case of time deposits which mature within six months of the date of the acquisition and which are renewed at the same dollar amount (either with or without accrued interest having been added to the principal amount) and for the same term as the original deposit, the separate insurance applies to the renewed deposits until the first maturity date after the six-month period. Time deposits that mature within six months of the acquisition date and that are renewed on any other basis, or that are not renewed and thereby become demand deposits, are separately insured only until the end of the sixmonth period. You can confirm that your deposits are within the insurance limits by using the FDIC’s Electronic Deposit Insurance Estimator (EDIE), by calling the FDIC at 1-877-275-3342, or by asking your local Midland representative. A Midland representative would be happy to sit down with you to discuss the coverage on your deposits or any financial needs. You can learn more about the FDIC through their website located at www.fdic.gov/deposit. Personal Banking Services Personal Checking We want you to have the freedom to manage your account the way you manage your life. So, if you are the type of person who utilizes the convenience of online bill pay, writes a lot of checks or just uses your debit card for everything - we have a Liv™ account just right for you. Our Liv accounts are designed with the flexibility and tools around the way you Liv! Liv™ Unlimited Checking Get everything we’ve got with Liv Unlimited. Our best account offers free personalized checks, unlimited waived ATM fees, and interest on your money. In addition, this account features shopping, dining, travel and health discounts through BaZing and identity theft protection through TrustedID®. Account Benefits: • Unlimited checkwriting • Unlimited debit card access • Unlimited online banking access • Unlimited mobile app and web access • Unlimited text banking access • Unlimited FinanceWorks™ access, an online budgeting tool • Monthly paper or online statement • Non-Midland Owned ATM Use - unlimited fee reimbursement (non-Midland charges still apply) • BaZing discounts - Shopping discounts - Dining discounts - Travel discounts - Health discounts - Travel accidental death insurance - Cell phone protection • Identity theft protection through TrustedID • Free personalized checks (on wallet specialty check or 50% discount on other styles of check through Midland) • Earns interest (interest tier based on balance) Account Details: • Monthly service charge: $10 • Minimum to avoid monthly service charge: $5,000 daily balance Minimum opening deposit for personal checking accounts is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. Concerning Interest Bearing Accounts: Minimum 4 Welcome Guide daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. If you close your account before interest is credited, you will receive interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. BaZing retailers listed are not sponsors of this program or offer. Participating retailers are subject to change at any time and without notice. To activate TrustedID protection ID Essentials, go to www.bazing.com and login. Go to the ID Theft Protection page and click on Activate Credit Monitoring. Identity monitoring is provided at no cost to Liv Unlimited accountholders, but activation of the monitoring services is required to receive coverage. Bank rules and regulations apply. Liv™ Rewarded Checking If you enjoy shopping and dining out, are concerned about protecting your identity, and use your debit card, the Liv Rewarded account may be the right account for you. This account features shopping, dining, travel and health discounts through BaZing and identity theft protection through TrustedID®. Account Benefits: • Unlimited checkwriting • Unlimited debit card access • Unlimited online banking access • Unlimited mobile app and web access • Unlimited text banking access • Unlimited FinanceWorks™ access, an online budgeting tool • Monthly paper or online statement • Non-Midland Owned ATM Use - Up to $10 per month fee reimbursement (non-Midland charges still apply) • BaZing discounts - Shopping discounts - Dining discounts - Travel discounts - Health discounts - Travel accidental death insurance - Cell phone protection • Identity theft protection through TrustedID Account Details: • Monthly service charge: $6 • Service charge reduced by $0.25 with each Debit Card point-of-sale transaction until the fee is $0 A total of 24 POS swipes per statement cycle would result in no monthly service charge for this account. Minimum opening deposit for personal checking account is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. BaZing retailers listed are not sponsors of this program or offer. Participating retailers are subject to change at any time and without notice. To activate TrustedID protection IDEssentials, go to www.bazing.com and login. Go to the ID Theft Protection page and click on Activate Credit Monitoring. Identity monitoring is provided at no cost to Liv Rewarded accountholders, but activation of the monitoring services is required to receive coverage. Bank rules and regulations apply. Liv™ Free Checking It feels good to be free. No worries about minimum balances to maintain, check writing limits or monthly service charges. Our Liv Free account is the perfect free account that works for everyone - from a student managing their first account to a busy mom or dad trying to juggle their kids’ activities. And we do all this without charging a monthly service charge. Account Benefits: • Unlimited checkwriting • Unlimited debit card access • Unlimited online banking access • Unlimited mobile banking access • Unlimited text banking access • Unlimited FinanceWorks™ access, an online budgeting tool • Online statements available Account Details: • Monthly service charge: $0 Some restrictions may apply. Minimum opening deposit for personal checking account is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. Bank rules and regulations apply. Liv™ On Checking A second chance to rebuild your financial strength. If you’re wanting to re-establish your financial wellbeing and reputation, a Liv On Checking account is the first step in improving and repairing financial credibility. Your money is available to you 24/7 with the following convenient tools. So whether you write, swipe or click, your money is conveniently and affordably at your fingertips. Account Benefits: • Rebuild bank account history reporting • Unlimited checkwriting • Unlimited debit card access • Unlimited online banking access • Unlimited mobile banking access • Unlimited text banking access • Unlimited FinanceWorks™ access, an online budgeting tool • Online statements available Account Details: • Monthly service charge: $9 • Service charge is reduced to $7 each month your account has a direct deposit posted. Some restrictions may apply. Minimum opening deposit for personal checking account is $30. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other Welcome Guide 5 than Midland States Bank will be charged as the fee occurs. Bank rules and regulations apply. If money is not available in your Liv On Checking account at the time your service charge is assessed, the monthly service charge will overdraw your account. Availability of deposits: Midland reserves the right to delay availability of funds deposited in the account and will follow all laws and regulations associated with funds availability rules. Special rules concerning Overdraft Protection: Courtesy Overdraft Protection is not available with this account. Refer to the “Believable Banking” area for more information concerning free online and mobile account monitoring services, as well as savings account transfers used for emergency situations. Nonsufficient funds: Midland will return a debit transaction that will cause an overdraft (we will not pay the item) and charge a fee associated with the return as stated in the Service Fee schedule. This will be charged and deducted from your Liv On Checking account. Refunds of this fee will not be available. Eligibility to upgrade to other Midland checking accounts: After one year you may be eligible for an upgrade to another personal checking account and overdraft protection conveniences. Upgrade eligibility is dependent upon: Your ability to repay past charge-off accounts before you open your Liv On Checking account; Repayments are paid in whole; You maintain a positive balance in your account at all times and nonsufficient funds or overdrafts are not present; Nonsufficient fund transactions will cause your early upgrade time frame to reset to zero. For example: If your check is returned unpaid on February 20, and you opened the account six months earlier, the 12 month eligibility upgrade resets to begin on February 20 instead of your open date. Early upgrade eligibility: Is at the sole discretion of Midland States Bank and based upon, but not limited to the following best practices in managing your account: Maintaining a daily balance in excess of $100; Receiving direct deposit of your paycheck or other recurring payments; Using your Midland MasterCard Debit Card to pay for purchases; and Never allowing your account balance to drop into the negative. Immediate closure: Midland will immediately close the account if: You overdraw your account; You cannot pay fees as stated in the fee schedule; You do not follow the terms and conditions of the account. Health Savings Account A Health Savings Account (HSA) is a smart and effective way for eligible individuals to enjoy tax benefits while saving for health care deductibles and expenses. HSAs are individually owned and controlled. If you are currently covered by a High Deductible Health Plan, an HSA could help bridge the gap in uncovered health expenses. Let a Midland representative show you how easy it is to save and pay for medical expenses. Account Details: • Monthly service charge: $2 • Includes HSA Debit Card and personalized checks • Minimum to avoid monthly service charge: $1,500 daily balance Some restrictions may apply. Account can be opened with a recurring direct deposit. If no recurring direct deposit, the minimum opening balance is $100. Account is a depository instrument only. Health Insurance is not provided by the Bank. Variable Rate - Your interest rate and annual percentage yield may change. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $0.01 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Consult your tax advisor for tax savings. 6 Welcome Guide Personal Savings As we all know, saving today makes for a brighter tomorrow. To make saving easier, we offer a simple menu of accounts to help you save. FlexSaver Savings A simple and straightforward way to save, our FlexSaver Account offers the perfect place to put that extra money you don’t need in your checking account right now. Put aside a little bit every week and watch your savings grow. Over time, the little things really do add up. Account Details: • Minimum to avoid monthly service charge: $250 daily balance or ACH deposit into this savings account during the month • Monthly service charge: $3 Minimum opening deposit for the FlexSaver Savings account is $50. A $30 fee will be charged when account is closed within 180 days after opening. The monthly fee is waived each month if: 1) your minimum daily balance is $250 or more, or 2) you have an ACH deposit into this savings account during the month. Variable Rate - Your interest rate and annual percentage yield may change. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $25 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Transaction limitations apply.1 YouthSaver Savings For those under 18 years of age, YouthSaver Account is a free and simple way to save. Put aside a little bit every week and watch your savings grow. Over time, the little things really do add up. Account Details: • Monthly service charge: $0 Minimum opening deposit for YouthSaver Savings account is $5. A $30 fee will be charged when account is closed within 180 days after opening. The monthly fee is $0 until the minor turns 18 years of age. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $25 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Transaction limitations apply.1 Upon turning 18, the account will automatically convert to the FlexSaver Savings account and the terms and conditions, as well as all charges associated with the FlexSaver Savings account will apply. Currently the monthly service charge for the FlexSaver Savings account is $3. Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. 1 Personal Money Market Midland Money Market The Midland Money Market Account works like a checking account, but earns interest like a savings account. Designed for people looking for a competitive rate, our money market account offers you the benefit of rates that rise with your balance. Accessibility, convenience and attractive rates wrapped into one account. Account Details: • Monthly service charge: $15 • Minimum to avoid monthly service charge: $1,000 daily balance or $7,500 average monthly balance Minimum opening deposit for the Midland Money Market account is $2,500. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Transaction limitations apply. Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Personal CDs and IRAs Variable IRA CDs Variable IRA CDs offer you the flexibility of building your retirement funds throughout the term of your Variable IRA CD. Account Details*: • Term: 12 months • Deposits: You may make deposits into your account. • Withdrawals: If you withdraw funds, the normal early withdrawal penalties and IRS rules apply. • Compounding Frequency: 3 months • Variable Rate: At our discretion, we may change the interest rate on your account. • Interest Crediting: Compound and credit to CD/ IRA, transfer to another Midland deposit account, ACH to another institution, or by check. • Renewal: Automatic Renewal Fixed Rate CDs and IRA CDs Whether your objective is short-term growth or a long-range investment, a Midland Certificate of Deposit (CD) is a time proven savings standard to help you achieve your financial goals. Traditional and versatile, CDs offer rates, terms and returns you can depend on. In addition, a Midland CD is FDIC insured - making it a safe and secure investment that will complement your overall savings goals. Your certificate can also be classified as an Individual Retirement Account (IRA). An IRA offers attractive tax advantages as part of a tax-deferred retirement strategy. Account Details*: • Terms: Beginning at 7 days • Compounding Frequency: 1 month, 3 month, 6 month or 12 month options. Terms less than 31 days will be at maturity only. • Interest Crediting: Compound and credit to CD/ IRA, transfer to another Midland deposit account, ACH to another institution, or by check. • Renewal: Automatic Renewal Statements: Statements may be available for CDs when combined with checking and/or savings account statements. IRA statements are issued annually. *Minimum opening balance is $500 for CDs and CD IRA’s (Variable IRA excluded). Variable IRA minimum opening balance is $100 and you can make contributions at any time into the Variable IRA. Variable IRA’s mature every 12 months. All CD terms: Upon maturity, you have 10 days to change the terms of, or withdraw money from your CD or IRA. Interest is not paid during the grace period unless renewed. Withdrawals may reduce earnings. IRS Welcome Guide 7 penalties may apply to early withdrawals from IRAs. IRAs are available as a Traditional, Roth, SEP or Educational IRA. Early Withdrawal Penalties: Terms of 7-30 days will equal 100% of accrued interest. Terms of 1-3 months will equal 1 month of accrued interest. Terms of 4-6 months will equal 3 months of accrued interest. Terms of 7-17 months and Variable IRAs will equal 6 months of accrued interest. Terms of 18 months or greater will equal 12 months of accrued interest. Overdraft Protection It is our belief that we treat our customers how we want to be treated. You can count on us to communicate with you in a straight-forward manner, providing you with as much information as you would like - nothing hidden and no gimmicks. We apply this Believable Banking™ philosophy to our products and services - including overdraft protection services. Your Shield for Financial Protection Think of our services like an invisible shield that protects and provides security. We have developed an entire line-up of services that bear the burden of protecting you from unintentional mistakes, missed bill payments, fraud, identity theft, budgeting complexities, and low account balance issues, to mention a few. Identity Theft services are available with Liv Rewarded and Liv Unlimited personal checking accounts. • Account Requirements: A Midland checking and either a money market or savings account • Limit: Coverage is based on your available money market or savings account balance • Transfer Amounts: $100 increments • Transfer Fee: $10 per transfer • Courtesy Threshold: $0 • Daily Caps: None • Activity Limits to Avoid Fees: A limit of 6 transfers per monthly statement cycle will prevent an excessive transfer fee from being applied. Reserve Line of Credit (Personal only) Apply for a Reserve Line of Credit to automatically cover an overdraft. • Account Requirements: A Midland checking and reserve line of credit loan • Limit: $500 to $2,500 • Transfer Amounts: $100 increments • Transfer Fee: $10 per transfer • Courtesy Threshold: $0 • Daily Caps: None • Tied To Index: Yes, Wall Street Journal Prime • Interest Rate Margin: 15% • Variable Interest Rate: Yes. Will change with the Wall Street Journal Prime Rate Your Options. Your Choice. Courtesy Overdraft Program Below is a list of financial protection options available to you as a Midland States Bank customer. All qualified Midland States Bank checking account holders will automatically receive the protection provided by our Courtesy Overdraft Program. If you have enrolled in a less expensive alternative overdraft coverage program, such as Savings Transfer or Reserve Line of Credit, you will have added protection through the Courtesy Overdraft Program. We are always available to discuss options that may help strengthen your shield of financial protection. Overdrafts are automatically covered as part of our standard practice. Believable Banking™ - Overdraft Protection Tools Online and Mobile Banking, Bill Pay and FinanceWorks™ allow you to transfer money between accounts, establish a budget, track spending and set balance alerts. Three Overdraft Protection Options Savings Account Transfer Set up an automatic transfer from your savings or money market account to cover an overdraft. 8 Welcome Guide • Account Requirements: A Midland checking account • Limit: $500 - consumer; $1,500 - business • Overdraft Fee: $31 per item • Courtesy Threshold: No fee on overdrafts if the account has an aggregate negative balance of $5 or less • Daily Caps: 4 overdraft charges per day • Sustained Overdraft Fee: $31 will be charged every 5th business day of being overdrawn, through the 25th business day. Some restrictions may apply. Loans based on credit qualifications. Refer to the Courtesy Overdraft Policy for full details of the program. All qualified Midland States Bank checking accounts will automatically receive the protection provided by the Courtesy Overdraft Program. If you have enrolled in a less expensive alternative overdraft coverage program such as Savings Transfer or Reserve Line of Credit, you will have added protection through the Courtesy Overdraft Program. Sustained Overdraft Fees: Maximum of $155 will be charged per occurrence. Continuous overdraft begins the day of your first overdraft, per overdraft occurrence. How this charge is calculated: $31 every 5 business days, up to the 25th business day. (25 business days divided by 5 days = a total of five $31 charges) Convenient Personal Services Everyone is looking for greater convenience with most things in life. We understand that and have applied this to banking. Easier access to your account information, the money you need, and bills that need to be paid, are just a few of the many convenient ways we have improved banking for you. Online Banking and Bill Pay Branch-free access. What’s not to love? Anytime, anywhere access to all of your accounts. Within just a few minutes, you can check balances, transfer money, pay bills, view statements, view checks, stop payment on a check, check your budget, see upcoming bills, pay a friend for lunch, and update your accounting software with your bank account information. And all this functionality is available to you for free! Account Benefits: • Monitor the daily activity in your accounts • View your extended account history • View current and past statements • View images of your checks • Set up a variety of activity alerts • Pay bills online to anyone • Get reminders and schedule bills for future and recurring payments • Receive e-bills that you can view and pay immediately • Pay other people directly through the other person’s email, mobile phone or directly to their bank account through Popmoney ® • Transfer funds between your accounts at Midland and other banks, including multiple loan payment options. For example: Principal only payments. • Manage your finances through FinanceWorks Sign up for Online Banking and Bill Pay 1Visit www.midlandsb.com and click “Sign In” at the top of page. Click “Enroll” from the pull down menu. 2 Click “Begin” and enter your information. 3 Read the Terms and Conditions and if you agree click “Accept”, then click “Continue“. 4 Your registration will be sent directly to our Online Banking Support Team for validation. Manage your money with FinanceWorks 1 Login to online banking at www.midlandsb.com. 2 Click on the “Manage Money” tab, followed by the “FinanceWorks” link. We highly recommend that you take the “Tour” to learn about all the great features. 3 Your Midland States Bank accounts and transactions will automatically be updated in FinanceWorks. 4 Navigate the features through the onscreen menus. Mobile Banking App We have upgraded our mobile banking experience. It’s now available in a free* and easy to use app for your smartphone or tablet. All that is required is your Midland Online Banking account and a few minutes to download the app to your smartphone (iPhone® or Android™) or tablet (iPad®, Android™ or KindleFire™). The Midland Mobile App is available from your device’s app store. Using the Midland Mobile App, within minutes you can view recent purchases and deposits, make transfers, view check images, check loan accounts and make a loan payment. You can even pay your bills and manage your debit card reward offers. Earning cash back using your debit card reward offers is a smart way to save on those items you were going to buy anyway. Select from a variety of ever changing offers, and using our mobile app, you can accept which rewards you would like added to your debit card. When you make a qualifying purchase using your Midland debit card, the cash reward is credited to your checking account. No coupons to clip and handle – just a simple swipe of your debit card gets you the reward to save you money. It really doesn’t get much easier than that. And, as an added benefit, each offer includes a link to the nearest store location and complete details of the discount. If you have not downloaded our mobile app, you can still access our Mobile (Web) Banking through a secure site. All you need is a smartphone or tablet that can access the Internet through a web browser. The Mobile (Web) Banking experience is virtually the same as Online Banking. Simply open a web browser on your device and enter www.midlandstatesbank.com. The same user ID and password used for your Online Banking is required. Once you are logged in, you can navigate the site through the easy-to-use menus and view balances, monitor transactions, transfer money and pay bills. And, just like Online Banking, your Mobile Banking is secure by using encrypted data to pass to and from your device. Welcome Guide 9 Install our Mobile Banking App After you have signed up for Online Banking, install the free* Midland Mobile App for your mobile device (smartphone and tablet). 1 Go to either the iTunes store, Google Play or the Amazon App Store to get the app for your device type. 2 Search “Midland States Bank Mobile Banking” at your respective app store. Install the app to your device. 3 Your user name and password will be the same as you use for your Midland Online Banking. 4 For your security when using your device for the first time, you will be prompted to validate your identity. Just follow the prompts. Begin using Mobile (Web) Banking 1 After you have signed up for Online Banking, you can access your online banking account through your mobile device. Visit www.midlandstatesbank.com on your mobile device’s browser. 2 Your user name and password will be the same as you use for your Midland Online Banking. 3 For your security when using your device for the first time, you will be prompted to validate your identity. Just follow the prompts. 4 View your account information and perform transactions. Text Banking Text Banking gives you account information within just a few seconds 365 days a year. Not too many things in life are this fast and convenient. Text Banking is the ideal way to get a quick confirmation on your account balances, to check if a recent transaction has cleared or to move money to your primary account quickly. You make the request by texting the bank one of a variety of commands, and get a response within seconds. Midland’s Text Banking is free*, secure, available 24/7 and works on all major mobile providers. All you need is a mobile device that can receive text messages. Just activate your Text Banking account from your Midland Online Banking account and you’re good to go. Set up your phone for Text Banking 1 Login to online banking at www.midlandsb.com. 2 Click on the “Additional Services” tab, click on “Mobile and Text Banking” link. Click the “Activate“ button. 4 Enter your mobile phone number. 10 Welcome Guide 5 Read the Terms and Conditions and if you agree, click the checkbox. Click “Next”. 6 An activation code will be sent to your mobile phone. Enter your activation code and click “Next”. 7 Select your primary account and transfer source account. 8 Set up your alerts and click “Finish”. Text banking keyword commands BAL Primary account balance BAL ALL All account balances BAL CHK Checking account balances BAL SAV Savings account balances LAST Last 5 transactions for the primary account TRANS Transfer funds to primary account Example: TRANS 250 transfers $250.00 from your source account to your primary account HELP Help on keywords STOP Deactivate service External Transfers Send money to and from your accounts at other financial institutions to your Midland accounts from within Online Banking. You can also make personal payments to other people as easily as sending an email or text with Popmoney ®. Both are convenient and secure ways to send and receive money. Delivery of Funds Standard Delivery (3 business days) • To bank account: The payment will be sent to your contact’s bank account within 3 business days. • To email or mobile*: The recipient will be notified of the payment on the send date. Contacts will need to enable automatic deposits. Once automatic deposits are enabled, the payment will be sent to the contact’s bank account within 3 business days. Express Delivery (Next business day) • To bank account: The payment will be sent to contact’s bank account the next business day. • To email or mobile: The recipient will be notified of the payment on the send date. Contacts with automatic deposit enabled will see the payment in their bank account the next business day. Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be sent to the contact’s bank account the next business day. See External Transfers and Popmoney Limitations and Service Fees within this guide for transfer limits and pricing details. *There is no charge from Midland, but message and data rates from your phone carrier may apply. Must be enrolled in Midland Online Banking to access the app. iPad and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Kindle Fire logo are trademarks of Amazon.com, Inc. Change Bank By Phone PIN Code Account Information 1 4* Funds Transfer 2 ABC 5 Merchant Verification 3 Debit Card Services 6 Request Stop Payment 9* Order Checks DEF Bank Information GHI Rate Information PQRS TUV WXYZ * 0 # 7* JKL 8 + MNO *There is no charge from Midland, but message and data rates from your phone carrier may apply. Must be enrolled in Midland Online Banking to access the app. iPad and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Kindle Fire logo are trademarks of Amazon.com, Inc. Midland’s Debit MasterCard® Bank by Phone Bank by Phone is free*, secure and helps you manage your accounts anywhere and anytime you want through the use of any touchtone phone. By having 24/7/365 access, this handy tool is invaluable when you are not near your computer or without your smartphone. With Bank by Phone you can access your account information and perform various functions such as transfering money between accounts. So, no matter where you are - work, vacation or at home - you can remain close to your money. By following the voice prompts, you will be able to navigate our Bank by Phone service effortlessly and you may select your voice prompts to be presented in English or Spanish. Bank by Phone offers you the ability get information on your checking, savings, money market, CD, IRA and loan accounts. Use our 24-hour Bank by Phone Call 1-855-MY-MIDLAND (1-855-696-4352) to speak with a Customer Care Specialist to enroll and select a 4-digit code to access your accounts. 1Press “1”. 2 Select your language preference. 3 Select the menu for your service options. 4 Enter your account number. DEBIT Midland’s Debit MasterCard works like a check, only better. When you make purchases, the amount is deducted directly from your checking account - but you also enjoy added convenience and security protections. Just use your debit card when you are ready to pay. It works fast, so there’s no need to write checks or fumble for change. Plus, you’ll save on trips to the ATM and can leave your checkbook at home. Added Protection Price Protection. Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Debit MasterCard, you may be reimbursed for the price difference. Extended Warranty. Doubles the original manufacturer’s or store brand warranty for up to one year when you pay with your eligible Debit MasterCard. Satisfaction Guarantee. If you become dissatisfied with a product you purchase using your Debit Welcome Guide 11 MasterCard within 60 days of purchase, and the store will not accept a return, you may be eligible for a refund for the cost of the product up to $250. Zero Liability Protection. Whether you use Debit MasterCard to shop online, by phone or in a store, every purchase is backed by Zero Liability Protection*. That means you won’t be held responsible in the event that someone makes unauthorized purchases with your card. Additional Multi-level Fraud Monitoring. MasterCard operates a sophisticated, multi-level fraud monitoring system to protect cardholders from data compromise and fraud. This includes many enhanced features including a tamper-evident signature panel, card validation code, hologram and more. To learn about all of these safety features, visit www.mastercard.us/security.html. Tips For Responsible Use • Keep your PIN private. Memorize it. Don’t write it down and never tell it to anyone. • Always take sales receipts. They may contain valuable information a thief could use to make purchases on your account via mail, phone or Internet. • Record transactions in your check register as soon as possible. Remember to include any debit card fees that may apply, then store your receipts safely in case you need them later. • Review your statement carefully. If you suspect a mistake, call Midland immediately. • If your card is lost or stolen, contact Midland immediately. This reduces your liability if fraud losses occur. Personal Loans We offer a variety of personal lending options when you need money. Whether it is a want or a need, see Midland for your next loan. We’ll help you with your application and offer quick decisions. Types of financing options: • Midland Credit Cards • Home Equity Loans and Lines of Credit • Personal Installment Loans • Vehicle Loans - Autos, Marine and RVs • Mortgage Loans Visit www.midlandsb.com for more details concerning Midland loans and credit card services. 12 Welcome Guide Business Banking Services Business Checking As your business grows, it’s important that your checking account options reflect and complement your business strategies. Midland checking accounts provide your business with account options that work well as stand-alone accounts, or partners with other financial products and services for more sophisticated needs. These accounts maximize your cash position and increase efficiencies throughout your company. If you have one or multiple locations, we have the ability to help you set up checking accounts which provides automated cash transfers to and from investments, loan pay-downs and more, depending on your business’ needs. Pro Free 350 Checking Created for small to mid-sized businesses. Account Benefits: • Up to 350 items per month included Account Details: • Monthly service charge: $0 Minimum opening deposit is $100. The first 350 transactions per month will not be charged a fee. Transactions include deposit tickets, deposited items, checks, ACH, wires and other transactions. A fee of $0.50 will be charged for each additional transaction over 350 per month. A $30 fee will be charged when account is closed within 180 days after opening. Pro Interest Checking Offering a generous number of items per month, plus earns interest. Account Benefits: • Up to 250 items per month included • Earns interest Account Details: • Monthly service charge: $15 • Service charge will be waived with a minimum daily balance of $2,500, or a combined balance of $10,000 • Monthly excess item fee: $0.25 per item for every item over 250 Minimum opening deposit is $100. A monthly service fee of $15 will be charged unless you maintain a minimum daily balance of $2,500 or a $10,000 combined daily balance in checking and savings accounts. The first 250 transactions per month will not be charged a fee. Transactions include deposit tickets, deposited items, checks, ACH, wires and other transactions. A fee of $0.25 will be charged for each additional transaction over 250 per month. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $1. Accrual of interest on noncash deposits – Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting – Interest will be compounded every month. Interest will be added back to the principal every month. Effect of Closing – If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method – We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Lawyer’s Trust Account The Interest On Lawyers Trust Accounts (IOLTA) are limited to attorneys and law firms that maintain escrow funds for multiple clients. An IOLTA pools interest used for the deposit of nominal or shortterm client funds. The interest on an IOLTA is paid to the Lawyers Trust Fund of the state. The Lawyers Trust Fund is a tax-exempt, not-for-profit organization that uses the interest generated by IOLTA accounts to make charitable contributions to not-for-profit agencies that provide legal aid to the poor. Account Benefits: • No minimum balance • Unlimited monthly transactions • Earns interest Account Details: • Monthly service charge: $0 Minimum daily balance to earn interest is $1. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Effect of Closing - If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Additional Terms - This account follows State regulated program rules, including the submittal of paid interest to the state IOLTA fund. Pro Connect Checking Commercial account designed for high activity and additional treasury management services. Account Benefits: • Connect accounts for earnings credit to reduce fees Account Details: • Monthly service charge: $20 • Service charge reduced based on number of monthly items and earnings credit Account transaction fees: • Debits - Electronic item: $0.15 - Paid items (checks or debits): $0.20 • Credits - Electronic item: $0.15 - Credits posted: $0.15 - Deposit ticket: $0.45 - Deposited item: $0.10 (in addition to credit or electronic credit posted) Minimum opening deposit is $100. Earnings Allowance (also known as earnings credit) - an earnings allowance is used to offset eligible fees. Your earnings credit is calculated by applying the earnings credit rate to the investable balance available for services in your account. The earnings credit rate appears on the client analysis statement for your account. The earnings credit rate is determined by the Bank and is subject to change at the Bank’s discretion. You pay a service charge when your fees exceed your earnings allowance in a given month. Uncollected funds: Uncollected funds are funds the Bank treats as having not yet been collected, on the basis of the Bank’s current collection schedule. Fees for the use of uncollected funds - The fee for using uncollected funds is based on a monthly average. On any day you did not use uncollected funds we assign a zero value. Midland’s base rate (Wall Street Journal Prime Rate) plus 4% is applied to your average daily negative collected balance for the monthly statement cycle. The average daily negative collected balance is the sum of the negative collected balance at the close of business on each day of the statement cycle divided by the number of days in the cycle. Recoupment - The Recoupment fee is .0775. Explanation of Recoupment fee: The FDIC charges each insured bank a fee to cover its share of the cost of providing deposit insurance to depositors. The FDIC does not charge a bank’s depositors for deposit insurance or require banks to pass the cost of deposit insurance on to their depositors. The FDIC does, however, permit a bank to recoup the cost of deposit insurance from its depositors, so long as the fee the bank charges its depositors does not reveal information that could be used to determine the bank confidential supervisory ratings or mislead depositors by implying the FDIC is charging the fee. The Bank assesses this Recoupment fee to partially recover insurance premiums it pays to the FDIC for deposit insurance. The amount of the Recoupment fee appears on the periodic statement or client analysis statement for your account and is based on the monthly average ledger balance maintained in your account. The Recoupment fee is subject to change by the Bank at any time without notice. A $30 fee will be charged when account is closed within 180 days after opening. Pro Zero Checking Created to prevent excessive balances to more effectively control distribution of funds. Account Benefits: • A checking account in which zero balance is maintained by transfers of funds from a master account in an amount only large enough to cover checks presented Account Details: • Monthly service charge: $20 Minimum opening deposit is $100. A monthly service fee of $20 will be charged to your linked business analysis account called Pro Connect Business Checking. Funds are swept to and from the Pro Zero Business Checking as needed in order to cover expenses and maintain an ending daily balance of zero dollars. Pro Sweep Account Account providing investment opportunity for excess available funds at the close of each business day. This account is not FDIC insured, but funds are used to acquire investment grade corporate securities and/or mortgage securities. Account Benefits: • Maximize funds by sweeping excess funds into investment account daily Welcome Guide 13 Account Details: • Monthly service charge: $50 • Charges can be offset by target balance in the Pro Connect Account Minimum balance to open is specified in your repurchase agreement. A $30 fee will be charged when account is closed within 180 days after opening. A target balance in your business analysis account, called Pro Connect Business Checking, may offset charges. Minimum daily balance to earn interest is $.01. Accrual of interest on noncash deposits – Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate is tied to a Midland States Bank managed rate index. The interest rate index may change at any time and it may change without notice or limit. Government Backed Sweep Account This account is not FDIC insured, but funds are invested in United States Government securities and/or U.S. Agency securities. Account Benefits: • Maximize funds by sweeping excess funds into investment account daily Account Details: • Monthly service charge: $50 • Charges can be offset by target balance in the Pro Connect Account Minimum balance to open is specified in your repurchase agreement. A $30 fee will be charged when account is closed within 180 days after opening. A target balance in your business analysis account, called Pro Connect Business Checking, may offset charges. Minimum daily balance to earn interest is $.01. Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate is tied to a Midland States Bank managed rate index. The interest rate index may change at any time and it may change without notice or limit. Business Savings Midland offers businesses a variety of savings investment tools. From regular savings or money market accounts to Certificate of Deposits, these investment accounts offer you the flexibility to set-aside money for purchases, expansion, lending collateral and future business initiatives. If you are concerned about risk, your funds are insured by the FDIC up to the standard limits. Business FlexSaver Savings A simple and straightforward way to save. Account Details: • Monthly service charge: $3 • Minimum to avoid monthly service charge: $250 • Service charge waived if ACH deposit present Minimum opening deposit is $50. A $30 fee will be charged when account is closed within 180 days after opening. The monthly fee is waived each month if: 1) your minimum daily balance is $250 or more, or 2) you have an ACH deposit into this savings account during the month. Variable Rate - Your 14 Welcome Guide interest rate and annual percentage yield may change. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $25 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Transaction limitations:. Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Business Money Market Business Money Market The Business Money Market Account works like a checking account, but earns interest like a savings account. Designed for businesses looking for a competitive rate, our money market account offers accessibility, convenience and attractive rates wrapped into one account. Account Details: • Monthly service charge: $10 • Minimum to avoid monthly service charge: $10,000 average monthly balance Minimum opening deposit is $2,500. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Account status becomes dormant after 12 months of inactivity. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Effect of closing - If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Transaction limitations: Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Business CDs Business Certificates of Deposit Whether your objective is short-term growth or a long-range investment, a Midland Certificate of Deposit (CD) is a time proven savings standard to help you achieve your financial goals. Traditional and versatile, CDs offer rates, terms and returns you can depend on. In addition, a Midland CD is FDIC insured - making it a safe and secure investment that will complement your overall savings goals. Account Details: • Terms: Beginning at 7 days • Compounding Frequency: 1 month, 3 month, 6 month or 12 month options. Terms less than 31 days will be at maturity only. • Interest Crediting: Compound and credit to CD, transfer to another Midland deposit account, ACH to another institution, or by check. • Renewal: Automatic Renewal Statements: Statements may be available for CDs when combined with checking and/or savings account statements. Minimum opening balance is $500 for CDs. Upon maturity, you have 10 days to change the terms of, or withdraw money from your CD. Interest is not paid during the grace period unless renewed. Withdrawals may reduce earnings. Early Withdrawal Penalties: Terms of 7-30 days will equal 100% of accrued interest. Terms of 1-3 months will equal 1 month of accrued interest. Terms of 4-6 months will equal 3 months of accrued interest. Terms of 7-17 months and Variable IRAs will equal 6 months of accrued interest. Terms of 18 months or greater will equal 12 months of accrued interest. Public Funds Accounts Midland offers accounts specially designed for school districts and municipalities. Treasury First Income Plus Checking A simple and flexible account that meets the strict requirements of governmental and public fund entities. Account Details: • Service charges do not apply • Minimum balance requirements may vary • This account earns interest within 180 days after opening. Minimum daily balance to earn interest is $1. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Effect of Closing - If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Treasury First Money Market Account Details: • Minimum balance requirements may vary • This account earns interest • Service charges do not apply Minimum opening deposit for this money market varies. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Account status becomes dormant after 12 months of inactivity. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principalevery month. Effect of closing - If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Preauthorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Business Loans When you need financing for your business, whether it’s to add equipment or purchase a competitor, you need a bank with the capacity and commitment to deliver for you. Please come see us for your financing needs. Lending for Small Business, Commercial and Agricultural Uses: • Term Loans • Lines of Credit • Real Estate Loans • Business Credit Cards Minimum opening deposit for this checking account varies. Monthly service charges do not apply. A $30 fee will be charged when account is closed Welcome Guide 15 Convenient Business Services Business Online Banking Through our Business Online Banking service, we offer fully integrated, transparent access to online applications that enable your business to manage its money conveniently from your office in a secure environment. Business Online Banking offers helpful tools like bill pay, viewing and printing of check images, and access to your online statements. Additional money management tools include: Account Reconciliation with Positive Pay Combat the ever-growing risk of check fraud by utilizing Midland’s Business Online Banking to reconcile your business account with full or partial Account Reconciliation services. Midland’s Positive Pay service automatically matches each check presented for payment against a list of checks issued. Discrepancies are flagged through Business Online Banking, so you can decide whether to pay or decline a suspect check. Benefits • Automatically identifies possible fraud - As you issue checks, you will enter the issue date, check number, amount and payee information into your online register. Any item that does not match the information you provided must be verified before it is paid. • Delivers suspect check images online - By using Midland’s Business Online Banking, you can review images of suspect checks and relay your decision electronically. and cash concentration. Control your ACH risk by defining user entitlements, funding accounts and transaction limits. Wire Transfers You can send funds electronically by initiating a wire transfer within your online banking account. Control your wire transfer risks by defining user entitlements, funding accounts and transaction limits. Accounting Software Integration Through Web Connect, you will be able to export transactions from the Balance Reporting module within your Business Online Banking and import into Quicken or QuickBooks. This reduces manual data entry, improves reconciliation of data and eliminates risk of duplicate transactions. Other export options are available. Bank by Phone Bank by Phone is free*, secure and helps you manage your accounts anywhere and anytime you want through the use of any touchtone phone. Learn more about this service in the Personal Banking section of this guide. *There is no charge from Midland, but message and data rates from your phone carrier may apply. Must be enrolled in Midland Online Banking to access the app. iPad and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Kindle Fire logo are trademarks of Amazon.com, Inc. Midland’s Debit MasterCard® BusinessCard BUSINESS DEBI T Account Transfers Through Midland’s Business Online Banking, you can more efficiently forecast and manage your cash position and move money between your accounts. Transfers can be initiated for same-day delivery with real-time authorization, or scheduled for future delivery. Transfers can also be setup to initiate on a recurring basis. In addition, you will receive automated confirmation alerts when a scheduled or recurring transfer occurs. Electronic Payments (ACH) Make electronic fund transactions online with ease, saving time and increasing efficiency. Payment types supported include: payroll, vendor, collections 16 Welcome Guide We want to give you the extra benefits that Debit MasterCard provides to protect you when using your card for making purchases. These benefits include: MasterRental® Insurance. Provides primary coverage (up to $50,000) for eligible rental vehicles and secondary personal effects coverage for up to 31 consecutive days. Master RoadAssist®. 24-hour emergency roadside assistance available through MasterCard and the American Automobile Association (AAA). MasterTrip®. Travel assistance, including emergency cash, replacement of lost tickets, documents, and luggage. solution that removes the labor intensive processing of mail, documents, check processing and customer account management. We offer both Retail (consumer to business payments) and Wholesale (Corporate to Corporate payments) Lockbox services. Purchase Assurance®. Provides coverage against theft of or damage to most new items purchased with your eligible MasterCard card up to 90 days from the date of purchase. Coverage is limited to the cost of the item (excluding delivery and transportation costs), up to $10,000 per incident, and a total of $50,000 per cardholder account per calendar year. Benefits And More. Additional services such as MasterLegal®, Value Added Tax Reclaim Service, MasterCoverage®, and Zero Liability Protection (certain restrictions apply) are available to benefit your business. When you’re a merchant services customer at Midland States Bank, the transaction fee you pay when a customer uses a credit card is always the actual VISA, MasterCard and Discover interchange rate. You cannot process for less than the actual interchange rates across the board - so if you’re paying a “qualified” rate, “buy” rate or “discount” rate with your current processor, then you are paying too much. Additional terms, conditions, and limitations apply to these benefits. Learn more at www.mastercard.us/small-business. MasterCard is a registered trademark of MasterCard International Incorporated. Remote Deposit Capture Remote Deposit Capture is a service provided by Midland to business customers offering the ability to scan checks and transmit the scanned images and/or electronic data to our bank for posting and clearing. The basic requirements for this service include a personal computer, Internet connectivity, a check scanner and software. Checks received at your business can be scanned to create a digital deposit. This digital deposit is then transmitted over an encrypted Internet connection to Midland. Your deposit is then accepted and posted to the appropriate account(s). Benefits • Streamlined operations - Businesses with multiple locations can consolidate deposits by utilizing one bank. Your account structure is entirely based upon your business accounting needs. In addition, physical transportation costs are dramatically reduced, and in some cases eliminated entirely. • Reduced risk of fraud - Remote Deposit Capture allows a returned item to be identified quicker, enabling your business to accelerate the collection process. Lockbox Services If your company receives payments, you may benefit from Midland’s convenient payment processing • Easier management of daily receivables • Minimize remittance float • Quickly process customer payments • Update account information quickly Merchant Services We provide smart savings, plus personal service for merchant credit card payment transactions. Merchants save money with a single, low monthly flat rate for access to card payment processing services at cost, and trained customer service and technical support professionals available 24 hours a day, seven days a week. With us, you will be able to accept payment with any type of credit or debit card, and you will have access to other forms of electronic payment -- such as check processing, e-commerce gateways, Electronic Benefits Transfer (EBT) and gift/ loyalty programs - all at actual cost. Learn more at midlandsb.com. Wealth Management Midland States Bank’s Wealth Management Group provides comprehensive wealth management programs and services for individuals, businesses and charitable organizations. We do not chase trends or templates. Instead, we explore your distinct set of goals, resources, risks and constraints, and then design solutions that fulfill your needs. By taking the time to understand your vision thoroughly, we develop a formal plan, allowing us to navigate your investment ideals with you. Welcome Guide 17 Midland States Bank Wealth Management offers: • Investment Management • Financial Planning − Investment planning − Retirement planning − Education planning − Estate planning − Risk and insurance analysis − Income and estate tax planning − Charitable giving and philanthropic planning − Business succession planning • Trust and Estates Services • Brokerage Services • Employee Sponsored Retirement Plans Today, with our significant increase in talent, customers and assets under administration now reaching over $1.1 billion, we are confident we are positioned to provide clients with resources to help them achieve their financial goals. Wealth management continues to be a core strategy of Midland States Bank. We are committed to providing our clients with the intellectual and financial resources to achieve success. Investments: Are not FDIC insured. Are not guaranteed by the bank. May lose value. Not a deposit. Not insured by any federal government agency. Other Bank Services Bank Statements electronic bills, statements and payments according to PayItGreen.org. Fast Online Delivery. No need to wait for the post office to deliver, gain immediate access to bank statements as they become available. Less Clutter. Reduce paper clutter on your desk or countertop by storing bank statements online. To receive Online Statements, simply sign up for Midland’s Online Banking and your statements are available free of charge. Safe Deposit Box Store valuable items and important documents safely and securely in our affordable safe deposit boxes. Safe Deposit Box Size Annual Rate 1x5 $20 2x5 $20 2.5 x 5 $24 3x5 $28 4x5 $38 3 x 10 $47 5x5 $47 3 x 11 $50 3.5 x 10 $53 Convenient and easy-to-read statements are available in paper and online formats. We have made every effort to ensure your statements are delivered in a timely and convenient manner. Combined statements are available for checking, savings, CDs and loans. 4 x 10 $60 5 x 10 $76 6 x 10 or 6 x 11 $76 7 x 10 $79 8 x 10 $91 Switching from Paper to Online Statements 7 x 12 $95 9 x 10 $102 10 x 10 $113 10 x 15 $142 15 x 15 $150 20 x 15 $160 18 - 18.5 x 15 - 15.75 $170 20 x 20 $170 27 x 15 $180 48 x 15 $255 20 - 20.75 x 23 - 23.75 $290 There are many advantages to receiving your monthly statement online. Convenience. View your statements anytime, anywhere you have access to the Internet by simply logging into your Online Banking account. Security. With Online Statements, you won’t need to be concerned about lost or stolen mail. Environmentally Friendly. Make a positive impact on the environment by eliminating the need for paper statements. In fact, the average American household would save 6 pounds of paper, 23 pounds of wood and prevent the production of 29 pounds of greenhouse gases per year just by switching to 18 Welcome Guide Safe Deposit Box size and availability vary by location. Disclosures 19 Courtesy Overdraft Policy 20 Electronic Funds Transfer 22 Funds Availability 23 Reclassification Under Regulation D 23 BaZing Membership Agreement Courtesy Overdraft Policy Midland States Bank believes in providing our customers with options that best fit their financial needs. The Courtesy Overdraft Program is one option that is our standard overdraft protection service. Other, less expensive, overdraft services are available to our customers as a first line of protection. It is the policy of Midland States Bank to comply with all applicable laws and regulations and to conduct business in accordance with applicable safety and soundness standards. Your deposit account agreement controls the duties, obligations and rights of the deposit account owner(s) and Midland States Bank with regard to your deposit accounts. Your deposit account agreement is incorporated herein for all purposes as if it were set forth verbatim, and its terms shall control any possible conflict between any provision of this Midland States Bank Courtesy Overdraft Policy and the deposit account agreement. Midland States Bank is not obligated to pay any item presented for payment if your account does not contain sufficient collected (available) funds. Any discretionary courtesy payments by Midland States Bank of any nonsufficient fund (NSF) check or checks (or other items) does not obligate the bank to pay any additional non-sufficient fund check or item or to provide written notice of its decision to refuse to pay any additional non-sufficient fund check or item. If you maintain a consumer checking account (primarily used for personal and household purposes), or maintain a qualified business checking account, and thereafter you maintain this account in good standing, which includes at least: • Not in default of any loan obligation to Midland States Bank; AND • Not subject to any legal or administrative order or levy; Then Midland States Bank will consider, as a discretionary courtesy and not a right or obligation, approving your reasonable overdrafts. This courtesy will generally be limited to: • A maximum of $100 overdraft coverage will be available the first day after your qualified account is opened. • Consumer - A maximum of an $500 overdraft balance (including returned check(s) and /or overdraft fees) if your account has been open at least 60 calendar days and the account is in good standing. • Business - A maximum of an $1,500 overdraft balance (including returned check(s) and /or overdraft fees) if your account has been open at least 60 calendar days and the account is in good standing. A $31 fee is assessed for each item, whether the item is paid or returned. The total of your overdraft balance, including any and all bank fees and charges, is due and payable upon demand, and you will continue to be liable for such amounts as described in the deposit account agreement. Courtesy Overdraft Protection is available on checking accounts only. We do not offer Courtesy Overdraft Protection to money market, savings, or public funds accounts. Approval of reasonable overdrafts through Midland States Bank Courtesy Overdraft Protection on accounts in good standing (as described above) is only a courtesy, and not a right or an obligation. It is within Midland States Bank’s sole and absolute discretion to cease this service at any time without prior written notice, reason or cause. Midland States Bank Courtesy Overdraft Protection is a non-contractual service provided by Midland States Bank, which can be withdrawn by the bank. Certain restrictions may apply. To decline the Courtesy Overdraft Protection, please contact us at 1-855-MYMIDLAND (1-855-696-4352). What fees will be charged if Midland States Bank pays my overdraft? Standard practices for paying overdrafts: • We will charge a $31 fee each time we pay an overdraft • We limit the number of overdrafts/Non-sufficient fund (NSF) fees to 4, or $124 per day per account • We do not charge for overdrafts if the account has an aggregate negative balance of $5 or less • If your account is overdrawn for more than one day, we will charge $31 every 5th business day of being overdrawn, through the 25th business day. Some restrictions may apply. Loans based on credit qualifications. Refer to the Courtesy Overdraft Policy for full details of the program. All qualified Midland States Bank checking accounts will automatically receive the protection provided by the Courtesy Overdraft Program. If you have enrolled in a less expensive alternative overdraft coverage program such as Savings Transfer or Reserve Line of Credit, you will have added protection through the Courtesy Overdraft Program. Sustained Overdraft Fees: Maximum of $155 will be charged per occurrence. Continuous overdraft begins the day of your first overdraft, per overdraft occurrence. How this charge is calculated: $31 every 5 business days, up to the 25th business day. (25 business days divided by 5 days = a total of five $31 charges) What if I want Midland States Bank to authorize and pay overdrafts on my ATM and one-time debit card transactions? If you want us to authorize and pay overdrafts on ATM and one-time debit card transactions, call 1-855-696-4352, or visit us at www.midlandsb.com. What you need to know about overdrafts and overdraft fees An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts in two different ways: • We have standard overdraft practices that come with your account. • We also offer overdraft protection plans, such as a link to another deposit account or overdraft line of credit, which may be less expensive than our standard overdraft practice. To learn more, please ask about these plans. This notice explains our standard overdraft practices. We do authorize and pay overdrafts for the following types of transactions: Welcome Guide 19 • Checks and other transactions made using your checking account number • Automatic bill payments We do not authorize and pay overdrafts for the following types of transactions unless you ask us to: • ATM transactions • One-time debit card transactions (does not include recurring payments) We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay your transaction, it will be declined. Electronic Funds Transfer The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available at all terminals. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference. Types of transfers, frequency and dollar limitations Prearranged Transfers Preauthorized Credits You may make arrangements for certain direct deposits to be accepted into your checking, savings and/or money market account(s). Preauthorized Payments You may make arrangements to pay certain recurring bills from your checking, savings and/or money market account(s). Telephone Transfers • You may make arrangements to have telephone transfers between eligible checking, savings, and money market and lines of credit accounts through our telephone banking system. • You may access accounts balances for Checking, Savings, Money Market and/or Loan Accounts. Computer Transfers You may access your account(s) by computer by accessing www.midlandsb.com and using your Username and Password to: • Transfer funds between authorized accounts • Make payments from checking to loan accounts with us • Make payments from checking to payees of your choosing • Get information about account balances in your Checking, Savings, Loan and/or Money Market Accounts Mobile Banking Transfers You may access your account(s) by web-enabled cell phone by accessing your online banking account and using your web browser to: • Transfer funds between authorized accounts • Make payments from checking to loan accounts with us • Make payments from checking to payees of your choosing • Get information about account balances in your Checking, Savings, Loans and/or Money Market accounts 20 Welcome Guide You may be charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges. Electronic Fund Transfer Initiated By Third Parties You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties who you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to: Electronic Check Conversion You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills. Electronic Returned Check Charge You may authorize a merchant or other payee to initiate an electronic fund transfer to collect a charge in the event a check is returned for insufficient funds. Personal Identification Number (PIN) The PIN issued to you is for your security purposes. The numbers are confidential and should not be disclosed to third parties or recorded on the card. You are responsible for safekeeping your PIN(s). You agree not to disclose or otherwise make your PIN available to anyone. ATM and POS Transaction Types You may access your Account by ATM or Point of Sale (POS) using your Debit MasterCard and Personal Identification Number (PIN) to: • Transfer money between checking and savings accounts • Make deposits to Checking, Savings and Money Market Accounts at Midland States Bank ATMs • Get cash withdrawals and/or transfer funds from and between Checking, Savings and Money Market Accounts linked to your card • Make ATM card POS purchases from your Checking account • Get information about the accounts balances in the Checking, Savings and/or Money Market Account linked to your card • Get cash from a merchant, if the merchant permits, or from a participating financial institution Note: Some of these services may not be available at all terminals. Debit MasterCard Limits The standard daily limits (per card) are: • ATM cash withdrawals - $500.00 • POS (PIN) transactions - $2,500.00 • MasterCard signature transactions - $2,500.00 Debit MasterCard Liability Additional Limits on Liability for Debit MasterCard. Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen MasterCard card. The additional limit on liability does not apply to ATM transactions or to transactions using your Personal Identification Number (PIN) which are not processed by MasterCard. MasterCard is a registered trademark of MasterCard International Service Association. ATM Operator/Network Fees When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer). Use of your Debit MasterCard may be restricted in certain countries due to security risks. International Debit MasterCard Transactions The exchange rate between the transaction currency and the billing currency used for processing international Debit MasterCard transactions is a rate selected by MasterCard from the range of rates available in wholesale markets for the applicable central processing date, which rate may vary from the rate MasterCard itself receives, or the government-mandated rate in effect for the applicable central processing date. Fees See the current Service Fees within this guide for transaction fees applied. Confidentiality We will disclose information to third parties about your account or the transfers you make: • Where it is necessary for completing transfers, or • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or • In order to comply with government agency or court orders, or • If you give us your written permission. Documentation Terminal Transfers You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point of sale terminals, unless your transaction totals $15.00 or less. Preauthorized Credits If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 1-855-696-4352 to find out whether or not the deposit has been made. Periodic Statements You will get a monthly account statement (unless there are no transfers in a particular month. In any case you will get the statement at least quarterly). Preauthorized Payments Right to stop payment and procedure for doing so If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how: Call us at 1-855-696-4352, or write us at 1201 Network Centre Dr., Effingham, IL 62401, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Notice of Varying Amounts If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. Liability for Failure to Stop Payment of Preauthorized Transfer If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. There will be a charge for each stop payment according to our current fee schedule. Financial Institution’s Liability If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: • If, through no fault of ours, you do not have enough money in your account to make the transfer • If the transfer would go over the credit limit on your overdraft line • If the automated teller machine where you are making the transfer does not have enough cash • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken • There may be other exceptions stated in our agreement with you Unauthorized Transfers Consumer Liability Tell us AT ONCE if you believe your card, your PIN, or both has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account plus your maximum overdraft line of credit. If you tell us within 2 business days after you learn of the loss or theft of your card or PIN, you can lose no more than $50 if someone used your card or PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your card or PIN, and we can prove we could have stopped someone from using your card and/or PIN without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, PIN or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you Welcome Guide 21 had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Contact in Event of Unauthorized Transfer If you believe your card or PIN has been lost or stolen, call: 1-855-696-4352 or write: 1201 Network Centre Dr., Effingham, IL 62401. You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission. Business Days For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included. Error Resolution Notice In Case of Errors or Questions About Your Electronic Transfers telephone us at 1-855-696-4352 or write us at 1201 Network Centre Dr. Effingham, IL 62401 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. Tell us your name and account number. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Funds Availability Your Ability to Withdraw Funds This policy statement applies to all deposit transaction accounts. Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use the funds to pay checks that you have written. Please remember that even after we have made funds 22 Welcome Guide available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. For determining the availability of your deposits, business days are Monday through Friday, except for federal banking holidays. Midland States Bank branch cutoff time equals each branch locations close time Monday through Friday, excluding federal banking holidays. ATM cut-off time is 2:00 pm each business day. However, if you make a deposit after our close time or on a day we are not open, we will consider that the deposit was made on the next business day we are open. If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited. Longer Delays May Apply Case-by-case delays. In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $200 of your deposits, however, may be available on the first business day. If we are not going to make all of the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available. Safeguard exceptions. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: • We believe a check you deposit will not be paid. • You deposit checks totaling more than $5,000 on any one day. • You redeposit a check that has been returned unpaid. • You have overdrawn your account repeatedly in the last six months. • There is an emergency, such as failure of computer or communications equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. Special Rules for New Accounts If you are a new customer, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the eleventh business day after the day of your deposit. Deposits at Automated Teller Machines Funds from any deposits (cash or checks) made at automated teller machines (ATMs) we do not own or operate will not be available until the first business day after the day of your deposit. This rule does not apply at ATMs that we own or operate. All ATMs that we own or operate are identified as our machines. Terms and Conditions of Your Deposit Account Payment Order of Items To assist you in handling your account with us, we are providing you with the following information regarding how we process the items that you write. When processing items drawn on your account, our policy is to pay them in numerical sequence. 1.) ATM/POS items are paid first. 2.) ACH items are paid next. 3.) Checks and drafts are paid by lower item numbers after ATM/POS and ACH items. The order in which items are paid is important if there is not enough money in your account to pay all of the items that are presented. There is no policy that is favorable in every instance. If the smallest items are paid first, you may have fewer NSF or overdraft fees, but the largest, and perhaps more important items (such as rent or mortgage payments) might not be paid. If an item is presented without sufficient funds in your account to pay it, we may, at our discretion, pay the item (creating an overdraft) or return the item (NSF). The amounts of the overdraft and NSF fees are disclosed elsewhere. By paying items in numerical sequence, we believe our policy attains a reasonable balance between minimizing additional cost to you and paying your more important items. We encourage you to keep careful records and practice good account management. This will help you to avoid writing checks or drafts without sufficient funds and incurring the resulting fees. Reclassification Under Regulation D Sub Accounts Each Checking Account may consist of two sub accounts: a transaction sub account and a savings sub account. The use of these sub accounts will not affect your available balance, interest earnings, FDIC insurance, your bank statement, or otherwise negatively affect your Account. The bank may periodically transfer funds between these two sub accounts. If your Account is an Account on which interest is paid, your interest calculation will remain the same. Otherwise, the savings sub-account will be non interest bearing. The savings sub account will be governed by the rules governing our other savings accounts. BaZing Membership Agreement Member acknowledges receipt of program membership materials and all insurance disclosures. Member agrees to the terms of the insurance coverage, other services, any applicable monthly membership dues, and any announced changes in fees or services. Disclaimer: The information and materials provided are intended for general reference only, and do not represent or contain specific terms, conditions, and exceptions applicable to insurance products and services. This is not a solicitation and is strictly for informational and enrollment purposes only for use by persons at their discretion. For specific policy terms and conditions, please call 1-855-822-9464. By having an eligible personal checking account with a participating Financial Institution (FI), you and any joint holders of your account are enrolled as members of Member Headquarters Association (MHA). Your accidental death insurance coverage becomes effective as soon as your eligible personal checking account is effective by your FI. Your coverage will end the first day of the month following failure to pay any required monthly dues, or termination of either your membership or the policy. Your enrollment authorizes your FI or its service provider to debit your checking account for your monthly membership dues, if applicable, and to remit the portion of any applicable fee to pay your insurance premium to the Plan Administrator. Your detailed insurance description of coverage is available online at www.bazing.com, at your FI, or by calling 1-855-822-9464. Insurance Disclosure The insurance offered is not a deposit, not FDIC insured, not guaranteed by the financial institution, and not insured by any government agency. Additional Terms and Conditions You account is also subject to the deposit account rules set forth in Midland’s Terms and Conditions of your Account. You may obtain a copy at any Midland branch or by calling 1-855-MY-MIDLAND (1-855-696-4352). Welcome Guide 23 Service Fees This section describes the fees the Bank charges for services it provides. As noted throughout this section, fees are based on the type of account you have and the services you use. The fees listed in this section are for Midland States Bank Consumer and Business account owners. Some services may be available to non-customers for a different fee. If you have any questions about fees and services, please contact us at 1-855-MY-MIDLAND (1-855696-4352). $30 $35 per hour Verification of account, per document $20 each ATM access - Midland States Bank ATMs There is no fee to access your accounts at a Midland ATM $0 ATM access - non-Midland States Bank ATMs1 Transaction fee - including cash, inquiries and denials $2 each Other fees - fees charged by non-Midland States Bank ATM owner/operator apply (unless waived by terms of your account) in addition to those described above. See the account description within your account agreement for fee waiver details 1 ATM card and replacement Replacement card Rush order - next day or two-day delivery $10 each $40 per order Cashier’s checks Cashier’s checks may be ordered at any Midland location $5 Checks or coupon books Check printing (prices vary by quantity, style and design) varies Temporary checks (counter checks) $5 for set of 8 Replacement coupon book (loan payment book) $10 per book Collections - domestic and international Incoming and outgoing $25 per item Other fees - Third parties or other banks may impose charges in addition to those described above. Collection Agency 24 Welcome Guide Check cashing - non customer 1% of amount 5% or $5, whichever is greater Document copy fee Additional copies of checks, statements and deposit items2 $10 each 12 months of document storage, including statements and check images, are available at no cost within Online Banking. Registration is required. If your statement check images are truncated, you may elect to receive check images at any time and without additional cost. Online Banking account history also includes stored individual check images (front and back) at no cost. 3 months of account history is normally available through account history. Charges associated with copies of checks, deposited items and statements cover our costs for handling the requests and searching for documents. Depending on the nature of the request, you may be charged the $10 per copy fee plus a research fee per hour. Dormant accounts Account research and verification Research ($35 minimum charge) Coin counting 2 Account closing Early closure (within 180 days after opening an account) Currency and cash/coin handling Dormant consumer checking or savings accounts - checking accounts become dormant when there has been no account activity for one (1) year. Savings accounts become dormant when there has been no account activity for two (2) years. $5 per month Dormant business checking or savings accounts - checking accounts become dormant when there has been no account activity for one (1) year. Savings accounts become dormant when there has been no account activity for two (2) years. $10 per month Excess activity fee for savings and money market accounts There is a fee for withdrawals and transfers from a saving or money market account exceeding the federal Regulation D limit of six (6) per monthly statement period. Please refer to your specific account for complete details. Legal process fee Abandoned or unclaimed accounts / property $25 per account Includes levy, writ, garnishment and any other legal documents that requires funds to be attached, frozen, withdrawn, or remitted. $75 per request Overdraft items and returned items (Non-Sufficient Funds/NSF) No more than 4 overdraft/Non-sufficient fund fees will be charged per business day. We will not charge for overdrafts if the account has an aggregate negative balance of $5 or less. Overdraft items and returned items (NonSufficient Funds/NSF) paid or unpaid $30 $15 per transaction $31 per item Safe deposit boxes Debit Card Overdraft Services With your consent, this optional service may be added to a consumer checking account so that your ATM and everyday (one-time) debit card transactions may be approved at the bank’s discretion if you do not have enough money in your account or linked overdraft protection account to cover your transactions. • If an ATM or everyday debit card transaction overdraws your account, you will pay the overdraft fee as described above. • There is no fee if your account is overdrawn during the day and you make a sufficient deposit or transfer before the posted cut off time on the same business day. Deposits are subject to our funds availability policy. • Other transactions such as checks, recurring or automatic payments (such as ACH payments), and Bill Pay transactions may continue to be paid into overdraft (at our discretion) whether or not Debit Card Overdraft Service has been added and our standard overdraft fees will apply. • Refer to your Believable Banking Brochure for complete details. • Not available for certain accounts, such as Liv On Checking. Continuous overdraft - (maximum of $155) $31 every 5 business days Continuous overdraft begins the day of your first overdraft, per overdraft occurrence. How this charge is calculated: $31 every 5 business days, up to the 25th business day. 25 business days divided by 5 days = five $31 charges. Other fees - Third parties or other banks may impose additional charges for returned items. Cashed/deposited item returned unpaid If you cash or deposit an item into your account, and it is returned unpaid to the Bank for any reason, your account is charged a fee. $10 per item Late fee (after 10 days delinquent Key replacement (set of 2) Drilling fee varies by size $10 $25 $30 plus cost of drilling Stop payments/ACH block and filter Request stop payments $31 each You can block a company from debiting your your account $31 each You can place limits on debits initiated by a company $31 each Wire transfers Wire transfers are a safe and convenient way to transfer money within the United States and Internationally. You may send and receive transfers in U.S. dollars. If you send money to other people on a regular basis, you can set up repetitive wire transfers. Third parties and other financial institutions may impose additional charges for wire transfers. Incoming and outgoing domestic wires that contain incorrect information may be subject to multiple fees assessed by the Bank and/or other financial institutions that process the wire. Incoming - Domestic and Foreign $15 each Outgoing - Domestic $30 each Outgoing - International $50 each Online funds transfer to external accounts (standard) $5 each Online funds transfer to external accounts (next day) $10 each Other fees Overdraft protection transfer/advance Enrollment in overdraft protection is free. If you use Savings Transfer overdraft protection, the fee to transfer funds to cover the overdraft is charged to your checking account that incurred the overdraft. From Savings or Money Market Account Annual rent $10 per transfer3 IRA transfer fee to another financial institution Night deposit bags are available for purchase and vary based on size and additional attachments. Phone payment Medallion stamp $30 $5 with zipper $25 with lock $5 each $30 Coverage is based on the available money market or savings account balance. The amount transferred is in $100 increments. 3 From a Reserve Line of Credit $10 per transfer Welcome Guide 25 External Transfer and Popmoney Limitations and Service Fees Settlement Time (business days) Transfer Limit Monthly Limit Outstanding Limit Service Fee (per transfer) Standard transfer - inbound 3 days $2,000 $5,000 $30,000 $0 Standard transfer - outbound 3 days $15,000 $25,000 $30,000 $5 Express delivery - inbound 1 - 2 days $2,000 $5,000 $4,000 $0 Express delivery - outbound 1 - 2 days $2,000 $5,000 $4,000 $10 3 days $5,000 $10,000 $5,000 $5 1 - 2 days $2,000 $5,000 $2,000 $10 Popmoney standard transfer - outbound Popmoney express delivery - outbound Transfer limits - if scheduled transfers meet the Transfer Limit, new transfers may not be scheduled until pending transfers are complete. Monthly limits - A rolling 30 day period begins on the request date of each pending transaction. 26 Welcome Guide Privacy Policy PRIVACY POLICY Effective Date of Conversion FACTS WHAT DOES MIDLAND STATES BANCORP, INC. AND ITS SUBSIDIARY MIDLAND STATES BANK DO WITH YOUR PERSONAL INFORMATION? WHY? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. WHAT? The types of personal information we collect and share depend on the product or service you have with us. This information can include: • Social Security number and income • account balances and transaction history • credit history and credit scores When you are no longer our customer, we continue to share your information as described in this notice. HOW? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Midland States Bank chooses to share; and whether you can limit this sharing. REASONS WE CAN SHARE YOUR PERSONAL INFORMATION Does Midland States Bancorp, Inc. share? Can you limit this sharing? For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No For our marketing purposes - to offer our products and services to you Yes No For joint marketing with other financial companies Yes No For our affiliates’ everyday business purposes - information about your transactions and experiences Yes No No We don’t share No We don’t share No We don’t share For our affiliates’ everyday business purposes - information about your creditworthiness For our affiliates to market to you For our nonaffiliates to market to you WHO WE ARE Who is providing this notice? Midland States Bancorp, Inc. and its subsidiary Midland States Bank WHAT WE DO How does Midland States Bancorp, Inc. protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other safeguards to protect this information and limit access to employees for whom access is appropriate. How does Midland States Bancorp, Inc. collect my personal information? We collect your personal information, for example, when you • open an account or deposit money • pay your bills or apply for a loan • use your debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Why can’t I limit all sharing? Federal law gives you the right to limit only • sharing for affiliates’ everyday business purposes - information about your creditworthiness • affiliates from using your information to market to you • sharing for nonaffiliates to market to you State law and individual companies may give you additional rights to limit sharing. DEFINITIONS Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. • MidlandStatesBancorp,Inc.(HoldingCompany)andMidlandStatesBankareaffiliates.OuraffiliatescurrentlyincludeentitieswiththeMidlandnameaswellasentitiesofafinancialnaturebearinganothername. Theyinclude:MidlandPremierMortgage,MidlandPreferredMortgage,HeartlandBusinessCredit,andLove Funding.Ouraffiliatesmayalsoincludesubsequentlyformedoracquiredentitiesofafinancialornonfinancialnature. Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. • MidlandStatesBankdoesnotsharewithnonaffiliatessotheycanmarkettoyou. Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you. • Ourjointmarketingpartnersincludeotherfinancialservicescompaniessuchascreditcardcompanies,online bankingcompanies,paymentprocessingandpaymentservicescompanies. OTHER IMPORTANT INFORMATION QUESTIONS? Call 1-855-MY-MIDLAND (1-855-696-4352) or go to www.midlandsb.com Midland States Bank is an Equal Housing Lender, Member FDIC 28 Welcome Guide Questions? Should you have questions concerning the information in this guide, we invite you to speak with one of our knowledgeable bank representatives. Prior to conversion, please contact Heartland Customer Service at 1-866-512-8501. 1201 Network Centre Drive Effingham, IL 62401 1-855-MY-MIDLAND midlandsb.com Equal Housing Lender. Member FDIC.
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