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Booking a Hotel
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Vocabulary Check – Matching
Match the word on the left to the correct picture on the right.
B
1. king ______
A
2. double ______
3. non-smoking ______
D
C
4. check in ______
5. room service ______
F
E
6. continental breakfast ______
7. credit card ______
G
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Vocabulary Check – Fill in the Blanks
Choose the correct word from the list below to complete the sentences. You may have to alter the word to fit the
sentence. In other words, you might have to change a singular noun to its plural form, or you may have to
change a verb from present tense to past.
accommodations
book
reservation
vacancy
hold
complimentary
depart
1. My flight will _____________________________ at 10:00 pm, so I should arrive at the airport at 8:00 pm.
2. It is better to make a _____________________________ for a hotel room in advance so that you know you
will have a room when you arrive.
3. Hotels will _____________________________ rooms for you if you let the agent know you will be arriving
late.
4. My secretary will _____________________________ a hotel room for you at the hotel near our offices.
5. I was happy I had made a reservation because when I arrived in Bangkok, the hotel had no
_____________________________ and other people were searching for a hotel with available rooms.
6. Ms. Lee won’t need money for breakfast because it is _____________________________.
7. When I book a hotel, I always choose budget _____________________________ in order to save money.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Dialogue
Hotel Agent: Thank you for calling Worldwide Hotels in Manhattan. How can I help you?
Ms. Lee: I need to book a hotel for a business trip to New York.
Hotel Agent: When will you need the accommodations?
Ms. Lee: July 8 and 9.
Hotel Agent: So, you’ll need a room for three days and two nights. You’ll be departing on July 10, correct?
Ms. Lee: Yes, that’s right.
(pause…hotel agent typing or checking screen)
Hotel Agent: We do have vacancies. Would you like to make a reservation?
Ms. Lee: Yes, I would.
Hotel Agent: Do you want a king or a double?
Ms. Lee: I’ll be traveling alone, so a room with a king-size bed will be fine.
Hotel Agent: Do you prefer a smoking or non-smoking room?
Ms. Lee: Non-smoking, please.
Hotel Agent: We do have a non-smoking, king room available for those nights in July. Would you like me to
hold that for you?
Ms. Lee: Yes, please.
Hotel Agent: Your name, please?
Ms. Lee: Yu-ping Lee.
Hotel Agent: Okay, Ms. Lee, we’ll hold the room until 6:00 pm on July 8, and you’ll be able to check in at
3:00 pm. Checkout time is noon on July 10.
Ms. Lee: Can I please request a late check-in? My flight doesn’t arrive until 8:00 pm.
Hotel Agent: Of course. We’ll hold the room until 10:00 pm.
Ms. Lee: Thank you. Does the hotel have a restaurant?
Hotel Agent: Yes, it has two. It also has a room service menu if you prefer to eat in your room. Your hotel
room fees include a complimentary continental breakfast served in the lounge by the lobby.
Ms. Lee: That’s wonderful. Thank you. What else do I need to do to reserve the room?
Hotel Agent: I’ll need a credit card number in order to reserve it, and then you’ll be all set. We accept Master
Card, Visa, and American Express.
Ms. Lee: I’ll use my Visa. The number is 1234 4321 9999 0000.
Hotel Agent: The expiration date?
Ms. Lee: September 2018.
Hotel Agent: Great. The room is reserved. We’ll see you on July 8. Please let us know if you need anything
else.
Ms. Lee: Thank you.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Conversation Starter
In your own words, complete the following dialogue by filling in the blank bubbles.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Dialogue Building
Fill in the blanks using vocabulary from the dialogue. Then put the sentences into the correct order.
A. I need to _______________ a room for a business trip to New York.
B. We do ____________________________. Would you like ______________________________________?
C. When will you need _________________________________?
D. Yes, I would.
E. Non-smoking, please.
F. July 8 and 9.
G. Do you want a king or a _______________________?
H. Yes, please.
I. So you’ll need a room for _______________________________________. You’ll be
____________________________________________, correct?
J. I’ll be traveling alone, so ______________________________________.
K. Yes, that’s right.
L. Do you prefer ____________________________________________________?
M. We do have a ________________________________________________________. Would
you like me to _______________________________?
Dialogue Practice I
Underline the content words. Remember that content words are words that contain important meaning like
nouns, verbs, adjectives, and adverbs. These words should receive stress (emphasis) when being read. Find a
partner and practice reading the dialogue out loud using stress on the content words.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Dialogue Comprehension
Answer these questions about the dialogue.
1. Where is Ms. Lee going? __________________________________________________________________
_________________________________________________________________________________________
2. When will she be there? __________________________________________________________________
_________________________________________________________________________________________
3. How long will she need a hotel room? _______________________________________________________
_________________________________________________________________________________________
4. Are there rooms available? ________________________________________________________________
_________________________________________________________________________________________
5. What kind of bed does Ms. Lee request? _____________________________________________________
_________________________________________________________________________________________
6. Does she smoke? How do you know? _______________________________________________________
_________________________________________________________________________________________
7. What time must she check out? _____________________________________________________________
_________________________________________________________________________________________
8. Why does she need a late check-in time? _____________________________________________________
_________________________________________________________________________________________
9. How late can the agent hold the room? _______________________________________________________
_________________________________________________________________________________________
10. How much does the continental breakfast cost? _______________________________________________
_________________________________________________________________________________________
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Dialogue Practice II
With a partner, role-play booking a hotel. One partner will read the questions while the second partner answers.
Then reverse the roles for both situations.
Part 1:
AGENT:
How can I help you?
When will you need the accommodations?
When will you depart?
Would you like to make a reservation?
What kind of room would you like?
Is a non-smoking room okay?
Part 2:
CUSTOMER:
Can I request a late check-in?
Does the hotel have a restaurant?
Is there room service?
What do I need to do to reserve the room?
Matching
Read the questions in the left column and match the best answer from the right column.
1. How can I help you?
2. When will you be visiting?
3. How long will you be staying?
4. How will you be paying for this room?
5. Does breakfast cost extra?
6. Is there anywhere to store my valuables?
A. No, it is included in the price of your room.
B. Yes, we have a safe behind the front desk.
C. I need to book a room.
D. Three days and two nights.
E. With a credit card.
F. July 8 and 9.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Writing Task
With a partner, plan a trip to Honolulu, Hawaii. Write a dialogue you might have as you book a room.
Agent: Thank you for calling ________________ in Hawaii. ______________________?
You: I’d like to ___________________________________.
Agent: When will you be in Hawaii?
You: ____________________________________________.
Agent: What type of room would you like?
You: ______________________________________________.
Agent: Do you need a smoking room?
You: ________________________________________________.
Agent: We have a ____________________________________.
Would you like me to ___________________________________?
You: ________________________________________________.
Agent: We’ll _________________________________ until 6:00 pm.
Checkout time is ____________________________________.
You: I don’t arrive until 10:00 pm. ___________________________________?
Agent: __________________________________________________.
You: I might be hungry when I arrive. ________________________________________________________?
Agent: Yes. _______________________________________________.
____________________________________________________________.
You: Great. ____________________________________________________?
Agent: I’ll need a _________________________________________________.
You: _____________________________________________________________.
Agent: Expiration date?
You: ____________________________________________________________.
Agent: _____________________________________________. We’ll see you on July 8.
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ESL Lesson Plans - Traveling in English - Booking a Hotel
Answer Key
Vocabulary Check – Matching (page 2)
1. F
2. B
3. E
4. G
5. D
6. C
7. A
Vocabulary Check – Fill in the Blanks (page 3)
1. depart 2. reservation 3. hold 4. book 5. vacancies
6. complimentary
7. accommodations
Conversation Starter (page 5)
Answers will vary.
Dialogue Building – Fill in the Blanks (page 6) (Answers may vary.)
A. book
B. have vacancies; to make a reservation
C. the accommodations
D. --E. --F. --G. double
H. --- I. three days and two nights; departing on July 10
J. a room with a king-size bed will be fine
K. --- L. a smoking or non-smoking room
M. a non-smoking, king room available for those nights in July; hold that for you
Dialogue Building – Put in Order (page 6)
1
2
3
4
5
6
7
8
9
10
11
12
13
A
C
F
I
K
B
D
G
J
L
E
M
H
Dialogue Comprehension (page 7)
1. She’s going to New York. 2. She will be there July 8–10. 3. She will need a room for three days and two nights.
4. Yes, there are rooms available.
5. She requests a king-size bed.
6. No, she does not smoke. We know because
she requests a non-smoking room.
7. She must check out at noon.
8. She needs a late check-in time because her
flight does not get in until 8:00 pm. 9. The agent can hold the room until 10:00 pm. 10. The continental breakfast is complimentary (it does not cost anything).
Dialogue Practice II – Matching (page 8)
1. C
2. F
3. D
4. E
5. A
Writing Task (page 9)
Answers will vary.
6. B
Spelling Note:
This lesson shows the American spelling of the words Traveling
and Practice. Most other English-speaking countries spell these
words this way: Travelling and Practise (when used as a verb; Practice when used as a noun). Make it a challenge for your students to find these words in the lesson and see if they know the alternate spellings.
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