Inside this Issue Deloitte Digital named a leader by Gartner in CRM and Customer Experience Implementation Services, Worldwide Services……………………....01 The success story of Mr. Ravi Ratnasabapathy……………….01 Voice of the voiceless largest minority by Dr. Ajith C.S Perera………………......02 ISACA and Deloitte Visits SLIIT…..…………………………………....03 SJMS enriches underprivileged children with school essentials….………………...04 Address: 11, Castle Lane, Colombo 00400 Sri Lanka. Email: [email protected] Web: www.sjmsassociates.lk Phone: +94 11 / 544 4400 Fax: +94 11 / 258 2452 Deloitte Digital named a leader by Gartner in CRM and Customer Experience Implementation Services and Worldwide Services for the fourth consecutive year Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that Gartner, a leading information technology research and advisory company, has named Deloitte Digital a leader in CRM and Customer Experience Implementation Services for the fourth consecutive year. The December 2015 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, positions Deloitte Digital highest in execution. “It’s an honor to once again be recognized for our clients post-qualification experience. He is broadly experienced, with exposure to stockbroking, manufacturing / agribusiness, telecommunications, power and printing. If you wish to receive your SJMS Bulletin directly via email, you may contact: Alternatively, you may also log onto www.sjmsassociates.lk component of Deloitte member firm consulting practices, has pioneered a new model for a new age – the digital consulting agency. As an agency and a consultancy, Deloitte Digital combines leading digital and creative capabilities with the deep industry knowledge, innovative thinking, business transformation, organizational change, domain and versatile technology experience Deloitte member firms are known for. Contd: Page 2 The Success Story of Mr. Ravi Ratnasabapathy Notice Sharnila Henry at [email protected] or Kasun Mendis at [email protected] as a leader in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide report,” says Andy Main, Leader of Deloitte Digital US. "As a digital consulting agency, we strive every day to help our clients achieve their ambitions by finding answers to complex challenges, and to do it in new ways that benefit them, their brands, and their customers. To be acknowledged for what we believe is our vision, agility and ability to deliver differentiating CX solutions is truly significant ourselves. ”Deloitte Digital, a In this article we introduce yet another of our alumnus who has excelled in his career, Mr. Ravi Ratnasabapathy, CEO of Ceylon Printers PLC. Ravi is a management accountant who counts 25 years of He holds an MBA from PIM University of Sri Jayawardenapura and a Diploma in Computer Systems Design from NIBM. He is an old boy of D S Senanayake College, Colombo 7 where he had his By Kasun Mendis primary education. He came to know about SJMS through his cousin Ms. Sarojini Jayarajah who knew Mr. Jayewickreme and recommended that he start work at a firm while doing his CIMA exams. As an experienced professional who had worked in different sectors such as stockbroking, manufacturing, telecommunications, power and printing, he also has in depth expertise in winding down of ……………………Contd: Page 3 “The only way of finding the limits of the possible is by going beyond them into the impossible.” - Arthur C. Clarke Read more: http://www.keepinspiring.me/positive-inspirational-life-quotes/#ixzz44TKPsUDy – Vince Lombardi 01 ‘Every day must be Human Rights day’ Voice of the voiceless largest minority By Dr. Ajith C.S Perera Today we badly need the ‘Rule of Law’ that goes beyond the nominal existence of legal institutions and policies that gather cobwebs without getting implemented in society. All citizens, regardless of the degree of ability, require the basic protection enshrined in the constitution to guarantee that no class of persons shall be denied the same rights that are enjoyed by other classes in the same society in similar circumstances. However, the reality is different. Marginalisation and denial of rights of all human beings, derived from the inherent dignity of the human person concerning most of the necessities in daily life such as education, employment and recreation, continue to escalate for the majority of the 20% of Sri Lanka’s population who are experiencing restricted ability – the largest minority of people. Participation restrictions Failure to provide safe and equal access to a facility or equal treatment in a service constitutes discrimination. The right to enjoy access is the single essential pre-requisite right for protection, promotion and enjoyment of all other human rights. All of us, for different reasons, is certain to spend some of our time living with our mobility, sight and stability restricted. All people; regardless of the degree of mobility in particular, have the right to participate in the decision-making processes that affect their lives and well-being. Participation restrictions with activity limitations are now recognised internationally as a human rights issue, causing denial of the democratic rights to become equal partners in development programmes. Imperative investment for all businesses Evidence shows that when barriers are removed and access is promoted, the entire community benefits and the customer bases increase. It also minimises the colossal wastes a country incurs. When the ability of a person gets restricted, still, he/she should enjoy the right to equal treatment in accessing all facilities including entrances, toilets and washrooms, and services such as those provided by hotels, restaurants, shops, hospitals, places of education, banks, sports stadia and movie theatres. Businesses have a moral duty, social responsibility and a legal obligation to make their facilities accessible equally to everyone. It should be recognized as an investment. Contd: Page 4 Contd from page 1… Deloitte Digital named a leader by Gartner in CRM and Customer Experience Implementation Services, Worldwide Services for fourth consecutive year Discussing the CRM and Customer Experience (CX) implementation Services market worldwide, the report notes, “selecting the right CX and CRM implementation service provider requires focused and deliberate evaluation. The market for CRM implementation services is maturing, but the ability to address complexity from business perspectives, as well as achieve complex technology integration, will be highly differentiating for the next few years. These factors have led providers to re-establish their CRM strategic focus, market strategies and competitive aims, forcing new approaches to differentiation and, thus, leading to changes in positions of providers included in the 2014 assessment.” According to Gartner, “leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.” Gartner evaluates service providers on their Ability to Execute and their Completeness of Vision. “Luck is a dividend of sweat. The more you sweat, the luckier you get.” – Ray Kroc 02 Contd from page 1. The Success Story of Mr. Ravi Ratnasabapathy distressed operations, negotiating settlements with banks, disposal of assets and winding down of activities at closed plants. He has also been instrumental in restructuring underperforming business units at Ceylon Grain Elevators Ltd (CGE) and Ceylon Printers Ltd (CP). At CP he was able to implement processes that returned the business to profitability after several lean years. His future aspirations are to restore the fortunes of Ceylon Printers and to ensure it has a solid foundation for future growth. Apart from his busy schedule, he has wide ranging interests outside work from economic policy, politics and governance to music, as he would like to devote more time to these pursuits once work pressures ease. We wish him all the very best in his future endeavours. ISACA Sri Lanka Chapter & Deloitte Visits SLIIT One of the world’s leading IT security governing bodies ISACA® Sri Lanka chapter visited SLIIT on 8th February 2016 to conduct a presentation on their credentials, and educate students & staff about ISACA accreditations & certifications. The ISACA Sri Lanka Chapter team led by its global director Ms. Jo Stewart-Rattaray, which also included its Sri Lankan Chapter President Mr. Parakum Pathirana and Vice President Mr. Kumar Manthri, and Mr. Akshay Lamba Director of Deloitte Touche Tohmatsu-India; one of the big four global auditing firms, hosted a Q&A session with valuable career advice for SLIIT students. The photograph below depicts the interactive session that was carried out. “The greatest opportunity for success lies within the person and not in the job.” – Zig Ziglar 03 Contd from page 2 ‘Every day must be Human Rights day’ Voice of the voiceless largest minority Without convenient and safe access complying with design standards to products, facilities and services at business establishments, what genuine customer care and customer delightedness are there? Understanding dis-ability Legislation defines a Person with dis -Ability (often still termed injuriously as Differently -abled) as: citizens facing discrimination, unable to enjoy access to society on an equal basis with others. However, it is NOT their impairments, but the man-built social environment that renders people dis-Abled. Hence, this trend is reversible. The following remedial measures are practical, low cost and is an imperative investment: (1). Activate the important dormant legislation Activate immediately the dormant legislation; Accessibility Regulations No. (1) of 2006 and Supreme Court Orders of 2011 April under SCFR: 221/2009. Set-up the framework and ensure that the law is effectively implemented in society to strengthen the rule of law in Sri Lanka. (2). Extend the constitutional protection for dis-Abled People. “Any person who, as a result of any restriction in his physical or mental abilities, is unable by himself to ensure for himself, wholly or partly, the necessities of daily life”. Access and empowerment of people of all abilities, hence, is a human right in itself. We need a holistic approach encompassing not only physical but also electronic accessibility and access to services, including information and communication technology (ICT). It will empower people of ALL ABILITIES to equally integrate into society for full participation in all spheres of daily life as useful and equal partners with dignity. (3). Ensure an inclusive Mega-polis agenda Laws must be empowered and enforced, and proper plans should be effectively implemented to ensure that future cities, towns, basic urban infrastructures and public facilities and services, are environmentally accessible to everyone and inclusive. Accessibility experts – our missing link (4). Establish the services of experienced accessibility experts Accessibility experts perform a highly specialised job, which is still, under-estimated and unrecognized in Sri Lanka. Absence of the services of experienced accessibility experts to guide you is the missing link in Sri Lanka fuelling social exclusion and denial of enjoying several rights. It requires a good in-depth understanding of intricacies backed by adequate practical experience and thorough working knowledge that goes far beyond what our university courses on architecture and civil engineering teach. It is NOT one where standards and specifications can just be read and applied in vital tasks. Proposed plan of action Many Sri Lankans with restricted ability often are third class Editor Adds: Dr. Ajith C. S. Perera - a former senior manager in industry, was left instantly a Paraplegic for life by a fallen way side tree in 1992. Despite this personal adversity he has bounced back to serve humanity as a fervent advocate of design for inclusion and safety most importantly as a widely experienced and highly competent accessibility advisor and accessor - as has been befittingly recognised by reputed bodies overseas. For further information see http://goo.gl/3FWyW Contact Email: [email protected] SJMS enriches underprivileged children with school essentials The CSR arm of SJMS Associates launched yet another CSR initiative by way of distributing school essentials to needy school children in Kuliyapitiya, Neriyakulam, Yakawewa and Mannar areas on 17th and 18th January 2016. The school essentials which comprised of books, shoes, school bags and other school accessories were distributed to needy school children at Moragane Maha Vidyalaya – Kuliyapitiya, Rankethgama Vidyalaya – Neriyakulam, Maradamadu Vidyalaya – Yakawewa, Yakawewa Vidyalaya – Yakawewa, Mannar Moonarampiddy G.T.M School, Kovilkulam G.T.M School and Mannar Koorai G.T.M School. The objective of the SJMS CSR arm is to uplift the literacy level of underprivileged children, especially those living in deprived localities. The CSR arm of SJMS has been able to carry out many CSR initiatives demonstrating its commitment and respect to the social obligations. Under the CSR initiative, the firm has carried out various programs such as distribution of school essentials, and arranging seminars for GCE OL) and year 5 scholarship exam revision programs, and provision of books and furniture for libraries in rural areas for needy school children. Private circulation to clients of SJMS Associates, an Independent Correspondent firm to Deloitte Touche Tohmatsu. The technical contents herein are solely meant for communicating information and not as professional advice. 04
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