PERSONAL EFFECTIVENESS PROGRAMMES
Assertiveness, Conflict
& Confidence at Work
Boost your confidence and learn to say “no”
Overview
The difference between being assertive and
aggressive, is that when you are aggressive
you adopt an ‘I win – you lose’ mentality, to
achieve what you want. When you display
assertive behaviour you deal with issues,
instead of emotions, which is the most
effective way to ask for what you want.
On this course we will provide you with
practical guidance to develop your
assertiveness skills in any work situation.
You will leave the course with a ‘Personal
Action Plan’, knowing what key changes you
need to make, and what skills you need to
practice, in order to build your self-esteem
and become more assertive.
Rave Reviews about this course:
Who should attend?
All individuals and professionals who would
like to improve their overall effectiveness at
work by improving their assertiveness skills
and becoming more confident.
At the course you will learn
How to say “no” to unreasonable requests
How to ask for what you want
What your own behavioural style is and how it
affects your ability to be assertive
To identify and challenge your negative inner
dialogue
The importance that language and body
language play in assertive behavior
How to approach conflict situations with more
confidence
What skills to practice to improve your
relationships with difficult people
How to deal with confrontation, criticism and
negativity more effectively
BOOK NOW
011 431 1533
086 216 2468
“I have learned a lot about how confidence can affect your working
career. The role of the sender and receiver in the communication
process and how to deal with people you work with, without being
aggressive but rather being assertive”
– Ntsadu Philisiwe from WBHO Construction
“Understanding the basics behind assertiveness and learning it’s tools
will certainly help me in business and personally”
– Veronika Waters from Rohlig-Grindrod (Pty)
“Excellent and a great help. The course met my requirements and
fulfilled my expectations”
– Sagren Pillay from Bytes Management Solutions
Fully Accredited
Training Provider
i nf o @ k u m a l o gr e e n. co . za
If you are
unhappy with a
course, we will
offer you a
replacement
course
of your
c
choice, absolutely free.
w w w. k u m a l o gr e e n. co . za
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Assertiveness, Conflict & Confidence at Work
(CONTINUED)
What will the course cover?
Dates
Develop an understanding of behaviour
13 - 14 February 2017
Understand why people behave the way they do and what makes them “tick”
Assertiveness in the work environment – understanding human behaviour
Dealing with criticism, confrontation, low self-esteem and negativity
Thinking positively instead of negatively – building your self-esteem
Using positive affirmations
How self-esteem affects your confidence and influences your behaviour
Challenging your negative inner dialogue
The link between asserti veness, confi dence and self-esteem
What is the difference between assertive, aggressive and passive
behaviour?
What are your strengths and weaknesses?
Recognising your own style and behaviour
6 - 7 April 2017
2 1 - 22 June 2017
28 - 29 August 2017
16 – 17 October 2017
Duration
2 days
Course start time: 8:30
Course end time: 16:30
Price
R 4 350.00 (excl. VAT) per delegate
R 4 959.00 (incl. VAT) per delegate
Handle challenging situations and people confidently and asserti vely
Overcoming barriers to assertiveness
Recognising and dealing with fear and apprehension
Venue
The Rosebank Hotel (Crowne Plaza Johannesburg)
Cnr Tyrwhitt & Sturdee Avenue
Rosebank, Johannesburg
Understand the importance of communicati on and body
language in preventi ng conflict
Taking control through body language
Making your message clear by using assertive and positive language
Cross-cultural factors which affect communication
Communicating with different genders and generations
Using the “mirroring” technique to create instant rapport
SETA accreditation
Please contact our offices to discuss assessment options.
The Services SETA has awarded KumaloGreen full
accreditation. Your company can claim back a percentage
of their skills levies if you attend a KumaloGreen course.
An optional work based assessment is offered for
this course (@ R500.00 per delegate)
Managing confl ict in the workplace
Managing workplace relationships
Understanding the other person’s perspective
Strategies for managing conflict
Giving and receiving constructive feedback
What is included?
Practical exercises, discussion and one-to-one
feedback from the course facilitator
A brilliant trainer who is a subject matter expert
An introducti on to negotiating with others
A comprehensive learner guide packed with
practical tips
Pre-negotiation, preparation and planning
Using negotiation techniques to resolve conflict
Post course support to assist you in implementing
what you have learned
Your personal acti on plan
Certificate of attendance which you will receive at
the course
Using the tools and techniques you have learned in this course
Superior training venue with delicious lunch, teas
and refreshments
What our clients say about your trainer:
“Carrie was fantastic in getting the info across and bringing us
Secure Parking and Disabled facilities
“Wow, I’m pleased that I met someone like Carrie, I’ve
out of our comfort zones. She was great at assisting us with our
learned a lot from her. The presentation was excellent and
specific problems”
so was the advice I got from her. I will make sure that I apply
– Shannon Harling from Nedbank
what I have learned in my working environment”
– Ntsadu Philisiwe from WBHO Construction
“Carrie’s openness and understanding of each individual, in
our diverse group, helped us because she was able to address
everything that we wanted to discuss and understand”
– Veronika Wat ers from Rohlig-Grindrod (Pty) Ltd
BOOK NOW
011 431 1533
086 216 2468
–
“Carrie is an excellent facilitator that explains properly and
makes one understand.”
– Sagren Pillay from Bytes Management Soluti ons
i nf o @ k u m a l o gr e e n. co . za
w w w. k u m a l o gr e e n. co . za
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BOOKING FORM
To book your place on the course, please complete and
fax or e-mail this booking form back to us. Your place is
confirmed on receipt of the completed booking form.
YOU ARE BOOKING FOR :
Assertiveness, Conflict & Confidence at Work
Please tick the dates below which
you wish to attend
JOHANNESBURG
Fully Accredited
Training Provider
13 - 14 February 2017
6 - 7 April 2017
Cost:
R 4 350.00 (excl. VAT) per delegate
R 4 959.00 (incl. VAT) per delegate
Group Discount
2 1 - 2 2 J u n e 2017
Book 3 or more people on the
same course and receive a 10%
discount.
28 - 29 August 2017
16 - 17 October 2017
Please ensure you read the Payment
Terms and Conditions as well as the
Cancellation Transfer Policy below to
avoid any confusion
Person Making this Booking
First Name and Surname :
E-mail Address:
Contact Number:
Delegate Details - Person attending the training
(To register additional delegates, please complete the information on the page overleaf )
First Name and Surname:
Position:
E-mail Address:
Cell Phone Number:
Work Phone Number:
Disabilities:
Special Dietary Requirements:
Company Details for Invoicing Purposes
(Delegates will be e-mailed a tax invoice once we have received this completed enrolment form.)
Full Company Name:
Company VAT Registration No:
Postal Address:
Purchase Order No (If Applicable):
Contact Person in accounts:
Accounts Phone Number:
Accounts E-mail Address:
HR/Training Contact Person Details
First Name and Surname :
E-mail Address:
Position:
Delegate Signature
PAYMENT TERMS AND CONDITIONS:
A tax invoice, including our banking
details, will be issued once your completed booking form has been received.
Payment is due on receipt of
invoice but longer payment terms can be
arranged. Should KumaloGreen not
receive payment for the training from the
organisation, the individual who
attended the training will be liable for
payment.
CANCELLATION AND TRANSFER POLICY
Full refund for cancellations received two
weeks prior to the course. A substitute
delegate is welcome for delegates who
have already booked and paid. Should a
delegate not arrive for the training on the
day that course commences, a no-show
fee of 100% will be charged. Requests to
postpone course attendance must be
received in writing at least 3 full working
days before course commencement
otherwise a late postponement fee of
20% will apply. Only one postponement
allowed and transfer to be utilised within
6 months of the original course date.
KumaloGreen reserves the right to cancel
the event, in which case delegates will be
refunded in full.
Manager Signature
By signing this booking form, both the delegate and manager agree to the payment terms, conditions, cancellation and trans fer policies above.
BOOK NOW
011 431 1533
086 216 2468
i nf o @ k u m a l o gr e e n. co . za
w w w. k u m a l o gr e e n. co . za
3
ADDITIONAL DELEGATE BOOKING FORM
(To register more than one person, please complete
the information on this page)
Assertiveness, Conflict & Confidence at Work
R 4 350.00
(excl. VAT) per delegate
| R 4 959.00
(incl. VAT) per delegate
FIRST NAME AND SURNAME:
POSITION:
E-MAIL ADDRESS:
CELL PHONE NUMBER:
WORK PHONE NUMBER:
DISABILITIES:
SPECIAL DIETARY REQUIREMENTS:
FIRST NAME AND SURNAME:
POSITION:
E-MAIL ADDRESS:
CELL PHONE NUMBER:
WORK PHONE NUMBER:
DISABILITIES:
SPECIAL DIETARY REQUIREMENTS:
FIRST NAME AND SURNAME:
POSITION:
E-MAIL ADDRESS:
CELL PHONE NUMBER:
WORK PHONE NUMBER:
DISABILITIES:
SPECIAL DIETARY REQUIREMENTS:
FIRST NAME AND SURNAME:
POSITION:
E-MAIL ADDRESS:
CELL PHONE NUMBER:
WORK PHONE NUMBER:
DISABILITIES:
SPECIAL DIETARY REQUIREMENTS:
FIRST NAME AND SURNAME:
POSITION:
E-MAIL ADDRESS:
CELL PHONE NUMBER:
WORK PHONE NUMBER:
DISABILITIES:
SPECIAL DIETARY REQUIREMENTS:
BOOK NOW
011 431 1533
086 216 2468
i nf o @ k u m a l o gr e e n. co . za
w w w. k u m a l o gr e e n. co . za
4