WELCOME
®
TO XFINITY
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Thank you for Choosing
XFINITY® Internet
XFINITY® Internet gives you reliably fast speeds with the most
coverage in your home so everyone can get online and do more
on their devices all at the same time. For a complete online
resource visit www.xfinity.com/welcome.
Table of Contents
3
XFINITY Internet
4www.xfinity.com/welcome
5-7
Account and Support, The Comcast Customer Guarantee™
NEED HELP?
www.comcast.com/help
CHAT WITH US
www.comcast.com/chat
XFINITY INTERNET
Visit www.xfinity.com/welcome
CALL US
1-800-XFINITY
Services and features vary based upon service level.
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XFINITY® INTERNET
Reliably Fast In-Home WiFi Plus Access to
Millions of XFINITY WiFi Hotspots with the
Most Coverage Nationwide
HOW TO CONNECT TO XFINITY WIFI HOTSPOTS
Just sign in once, and the next time you’re in an XFINITY WiFi Hotspot your device
will connect automatically.
1
2
Enable WiFi on
your wireless
device.
3
Select “xfinitywifi”
from your list of
available networks.
Sign in with your
Comcast email
or username
and password.
Don’t know your Comcast username? Visit www.mycomcastid.com.
XFINITY WIFI HOME HOTSPOT
Many XFINITY Wireless Gateways are enabled with the XFINITY WiFi Home
Hotspot feature. This creates an extension of the XFINITY WiFi network for guests
right in your home.
To learn more about the XFINITY WiFi Home Hotspot feature, visit
www.xfinity.com/wifi/neighborhood or call 1-800-XFINITY.
CONSTANT GUARD® ON XFINITY INTERNET
The most comprehensive online security protection suite of any Internet Provider.
Visit www.comcast.com/constantguard to download at no additional cost — a
$360 value.
Not available in all areas. Restrictions apply. Hotspots claim based on June 21, 2013 study by Allion Test
Labs, Inc. XFINITY WiFi is only included with XFINITY Internet Performance and above. Requires compatible
WiFi-enabled laptop or mobile device. Hotspots available in select locations only.
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WWW.XFINITY.COM/
WELCOME
Your Manual is Never Lost
Access it anytime in the XFINITY Welcome Center, at
www.xfinity.com/welcome.
HELP & SUPPORT
• Find out about all your XFINITY® Internet features.
• Need to reboot your computer? There’s a step-by-step guide.
• Get info on all the Constant Guard™ online security and protection features.
• Sign up for EcoBill®.
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ACCOUNT
AND SUPPORT
XFINITY® Self-Service
Manage everything from anywhere.
ONLINE
Set up your account, create a user profile and manage your settings at
www.comcast.com/myaccount. You can manage your account online or from
your mobile device with the XFINITY My Account app.
• Pay your bill, set up automatic payments, review past payments and statements
or sign up for EcoBill.®
• Get help troubleshooting or request a callback from one of our experts.
• Check your connection status, manage your appointments and learn more about
your account.
ON THE GO
XFINITY MY ACCOUNT APP
Manage your account on mobile devices with the XFINITY
My Account app. No lines. No waiting. Pay your bill, manage
your appointments and check your connection status, even
troubleshoot technical issues right from your mobile device.
Download the XFINITY My Account app to manage your
account easily from anywhere.
Standard data charges apply to app download and usage. Check with your carrier.
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ALERTS
Sign up for helpful service alerts via text message or email at
www.comcast.com/myaccount. Once registered, text any
of these commands to 266278 and we’ll text you right back.
LOC: Provides address of closest service center.
BAL: Provides your latest balance information.
OUT: Tells you if you are currently in a service outage.
NOAPPT: Cancel a scheduled service call.
STOP: Unsubscribe from Comcast text alerts.
HELP: Get additional service information.
COMMAND: See a list of available features.
Troubleshooting
INTERNET SETUP DIAGRAM
XFINITY Modem (Back)
Actual device may vary.
Coax
Cable Wall
Outlet
Cable/RF In
Ethernet
Desktop
—Or—
Ethernet
Laptop
Power
Power
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Electrical
Outlet
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Important Information
XFINITY Internet and XFINITY WiFi
Primary username______________________________________________ @comcast.net
Password__________________________________________________________________
Additional username____________________________________________ @comcast.net
Password__________________________________________________________________
The Comcast Customer Guarantee™
The Comcast Customer Guarantee™ is our promise that we will
always provide a superior customer experience. We will make the
following guarantees to our customers:
• We will give you a 30-day, money-back guarantee on our video, voice and
high-speed Internet services.
• We will offer two-hour appointment windows.
• We will always be on time within your appointment window or we’ll give you
a $20 account credit or a free premium channel for three months.*
• We will resolve routine issues in one visit or give you a $20 account credit
or a free premium channel for three months.*
• We will treat you and your home with courtesy and respect.
• We’re here for you, 24 hours a day, 7 days a week, to answer questions at
your convenience.
• We will offer easy to understand packages and provide you
with a clear bill.
• We will continually offer the best and most video choices.
Learn more about the Comcast Customer Guarantee at:
www.comcast.com/Corporate/Customers/CustomerGuarantee.html.
*$25 credit provided in Comcast systems in Illinois. © 2014 Comcast. All rights reserved.
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ENG HSI UG Rev. 10.14
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