Ross-Fulbright International Consulting Firm: Invest in Bulgaria Consultant’s Report Foreign Investment Specialist: Phyllis Lam Issue: September 2013 Table of Contents Foreword Operating a business in Bulgaria 1. Top 5 Advantages 2. Top 5 Disadvantages 1-5 6 - 11 Negotiating in Bulgaria 3. Business Negotiation Strategy and Style 12 4. 13 - 15 – Survey Results Top 10 Features of Business Negotiation Strategies and Style Works Cited Foreword Dear Business Client Group, In order to provide you with information on the business landscape of Bulgaria, I have conducted a country analysis using information from company visits, interviews, research reports, and news articles. I have visited and spoken with management from Pravets Golf Club, Hewlett-Packard, and Titan Zlatna Panega Bulgaria operating in Bulgaria. These are all foreign companies which have invested and are growing in Bulgaria. In this report, the country analysis outlines the top five advantages of doing business in Bulgaria, followed by the top five disadvantages. This allows you to weigh the benefit and cost of operating a business in Bulgaria. The overview on business negotiation strategy and style in Bulgaria includes results from a negotiation survey and top ten points, which you can reference when negotiating with Bulgarian businesses. Mariya Andonova, junior legal counsel of Siemens in Bulgaria, has also contributed exclusive insight into negotiation strategies. Mariya had extensive experiences in advising startup companies on negotiating legal agreements with venture capitalists. I have also conducted interviews with multiple Master’s students from the Fulbright International Summer Institute, who have shared their work experiences and knowledge of business opportunities in Bulgaria. Belizar Marinov, a professional from Eleven Accelerator Venture Fund for IT startup in Bulgaria, has also discussed the development of entrepreneurship and SME in Bulgaria. This report will be a helpful guide as Business Client Group is considering investment opportunities in Bulgaria. I am eager to share my findings and assist you in your business activities. Phyllis Lam Foreign Investment Specialist Ross-Fulbright Consultant’s Report | Top 5 Advantages Operating a business in Bulgaria 1. Top 5 Advantages Low Cost of Doing Business • Low corporate income tax rate of 10% (Hewlett-Packard Bulgaria). Lowest corporate income tax rate compared to Bulgaria’s neighbors in Central and Eastern Europe: 16% in Romania, 19% in Hungary, Slovakia and Czech Republic (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Additional tax incentives provided by the Bulgarian government include R&D expenditure write-off and 2-year VAT exemption for imports of equipment for investment projects for over €5 m (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Electricity cost in Bulgaria for industrial users is 0.078 €/kWh, which is only 63% of the EU average of 0.124 €/kWh (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Lowest monthly prime office rent within Central and Eastern Europe: €13/square meters in Sofia compared to €19 in Bucharest, €20 in Budapest, €17 in Bratislava and €21 in Prague (InvestBulgaria Agency – Invest in Bulgaria General Brochure). 1 Ross-Fulbright Consultant’s Report | Top 5 Advantages Cheap and High Quality Labor • Lowest labor cost within Central and Eastern Europe: €345/month in Bulgaria compared to €493 in Romania, €746 in Hungary, €802 in Slovakia and €949 in Czech Republic (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Under the system for early foreign language teaching, 84.3% of students from first through fourth grade (7 - 11 years) study a foreign language, mainly English (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Many Bulgarians are multi-lingual and have studied in Germany, so they can communicate with German customers and understand their problems when using HP’s products (Hewlett-Packard Bulgaria). • Compared to Greek staff, Bulgarian staff is more open-minded. Bulgarians are also more willing to seek areas for improvement (Titan Zletna Panega Bulgaria). 2 Ross-Fulbright Consultant’s Report | Top 5 Advantages Stable Economic and Political Environment • Bulgarian Lev has been pegged to the Euro since the adoption of the currency in 2002. In addition, the currency board is backed by the IMF (InvestBulgaria Agency – Bulgaria – investment climate and business opportunities). Stable currency reduces foreign exchange risk when foreign companies export or import goods from Bulgaria. It is needed for foreign companies to exchange Bulgarian Lev for booking revenue and settling transactions. • Bulgaria has the lowest government debt in the EU (18.9 % of GDP) and one of the lowest budget deficits (-0.5%) as of 2012 (InvestBulgaria Agency – Invest in Bulgaria General Brochure). Comparatively, debt to GDP ratio of the US and EU are 101.6% and 90.6%, respectively; budget deficit of the US and EU are -8.5% and -3.7%, respectively (Trading Economics). When debt to GDP reaches 90%-plus, growth slows down by -1% per year (Carmen Reinhart and Kenneth Roghoff). With a low debt to GDP ratio, Bulgaria has relatively more growth potential for the future. Currently, the Bulgarian government already has budget for offering tax incentives for businesses, e.g. the Investment Promotion Act (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • EU accession since 2007, NATO member since 2004 and WTO member since 1996. Being a member of world-class political organizations assures Bulgaria’s political stability and economic prospect. From 2014-2020, Bulgaria will have access to EU funding of more than €8 bn for business activities (InvestBulgaria Agency – Invest in Bulgaria General Brochure). 3 Ross-Fulbright Consultant’s Report | Top 5 Advantages Advantages of Information Technology Sector • Bulgaria is well-prepared for becoming a regional hub for IT services and Business Process Outsourcing, as it hosts a number of global IT leaders, e.g. Cisco, SAP, Microsoft, IBM and HP (InvestBulgaria Agency – Invest in Bulgaria General Brochure). Bulgaria also holds 3rd place in Europe and 10th position worldwide regarding the absolute number of certified IT professionals (InvestBulgaria Agency – Invest in Bulgaria General Brochure). The vibrant IT startup scene is also supported by large amount of IT professionals (Belizar Marinov). • Bulgaria has outstanding IT infrastructure, ranking 3rd in the world in terms of fastest Internet connection (1,611 Kbps download speed) (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • Bulgaria is a very well connected country; Internet users account for 57% of the population, as of 2011 (Novinite (Sofia News Agency), May 15, 2013). • The Internet and social media are key channels for sales and marketing in Bulgaria. Examples include sites for discount coupon, popular disco clubs, tourism and fashion. At least 80% of Bulgarian businesses that have online presence are using Facebook to sell consumer goods. Commercial Facebook pages average about 100,000 fans, while media and entertainment pages have at least 35% or more (Novinite (Sofia News Agency), May 15, 2013). As social media becomes more popular in human communication and advertising, more businesses will rely on online sales and social media promotions. Positioned for IT services, Bulgaria will develop more future business opportunities in the IT sector. 4 Ross-Fulbright Consultant’s Report | Top 5 Advantages Convenient Geographical Location • Bulgaria borders Romania to the North, Greece and Turkey to the South, Serbia and Macedonia to the West and the Black Sea to the East (Lex Mundi). Proximity to many different countries lowers transportation cost and facilities access to different markets. All means of transportation recorded positive growth of 2-3%, with faster growth especially for inbound trips (Euromonitor International). • Bulgaria is only 3 hours flight from all major destinations in Europe, Russia and the Mediterranean region (InvestBulgaria Agency – Bulgaria – investment climate and business opportunities). The country is well positioned for business travels, traveling and trade. 5 Ross-Fulbright Consultant’s Report | Top 5 Disadvantages Operating a business in Bulgaria 2. Top 5 Disadvantages Small Market • Bulgaria has a small population of 7.5 million (New Europe Corporate Advisory). The population is also decreasing where only a total of 62,000 babies were born in 2012, the lowest number since 1945 (Novinite (Sofia News Agency), January 4, 2013). A small population might not drive sufficient demand for new products and services. • The Bulgarian population has low disposable income for purchasing goods and services, since Bulgaria has the lowest wage (345 €/month, as of 2011) in Central and Eastern Europe (InvestBulgaria Agency – Invest in Bulgaria General Brochure). • As of 2012, GDP per capita of Bulgaria is $4,635 USD, which is roughly one seventh of $31,949 USD of the Euro Area (Trading Economics). Refer to Figure 1 for more comparison. From the perspective of a large foreign investor, the fixed cost of expanding might not justify for a small consumer market (New Europe Corporate Advisory). • Case Study: Pravets Golf Club was developed by Braemar Golf, a golf management company from Scotland. Since Bulgaria has a small golfer community of only about 200 people, the golf club has to develop a golf academy and give out promotions in order to expand its customer base. Creating a demand is important since golf in Bulgaria is still not as popular as in the US. Generally, golf is a leisure activity only affordable for the upper middle class. (Pravets Golf Club). 6 Ross-Fulbright Consultant’s Report | Top 5 Disadvantages 7 Ross- Corruption • Corruption and conflicts of interest are widespread, especially regarding public tenders. The lack of functioning e-government services is partly to blame for the low transparency of administration (Belizar Marinov). • According to the Corruption Perceptions Index (CPI), the perceptions of public sector corruption, i.e. administrative and political corruption, are high. The CPI of Bulgaria is 3.7, on a scale of 0-100; 0 being the most corrupt and 100 being the least corrupt (Transparency International). • 86% of Bulgarians say the judiciary is affected by corruption. Specifically, 13% Bulgarian responders have reported paying a bribe to courts over the past year. Over 50% believe that the following areas are also affected by corruption: medical services, police, public officials and civil servants, and businesses. (Novinite (Sofia News Agency), July 9, 2013). • Well-established human trafficking, narcotics, and contraband smuggling channels still exist in Bulgaria. However, law enforcement capacity remains limited. Authorities opt for easy-to-prove, low-level corruption cases. As a result, progress on cases of high public interest that involved alleged siphoning of millions from the state coffers, e.g. the public procurement for big energy infrastructure projects, has generally not been pursued (U.S. Commercial Services). • The anti-government protests reflect the longstanding problem of corruption in Bulgaria. The weak public institutions, which serve as a democratic façade for a system of governance, allow illegitimate oligarchic and vested interests to control institutional decision-making (SETimes). Ross-Fulbright Consultant’s Report | Top 5 Disadvantages 8 Ross- Bureaucracy and Inefficient Legal Procedures • Bureaucratic government apparatus creates problems for businesses in areas of issuing permits, paying taxes, and trading across EU borders. Since electronic applications and submissions are not widely used, it becomes even more inconvenient for businesses (New Europe Corporate Advisory). • Resolving commercial disputes through courts in Bulgaria is slow. The cost required to enforce a contract (% of claim) is slightly lower in Bulgaria (23.8%) than in Eastern Europe & Central Asia (25%). However, enforcing a contract takes 564 days in Bulgaria, compared to the average of 400 days in Eastern Europe & Central Asia. (World Bank Group and International Finance Corporation). • More legal procedures are also required in Bulgaria when settling business disputes; 40 in Bulgaria compared to 36 in the region of Eastern Europe & Central Asia. The procedures include filing and serving, going to trial and enforcing the judgment (World Bank Group and International Finance Corporation). Ross-Fulbright Consultant’s Report | Top 5 Disadvantages 9 Ross- More Insight on Legal Procedures By Mariya Andonova, Junior Legal Counsel of Siemens Bulgaria Overall, there is much bureaucracy in the Bulgarian litigation process. Bureaucracy is especially serious when the case is complicated, tried in Sofia and uses the general procedure. However, the process can be speeded up by using alternative dispute resolution methods, e.g. mediation and arbitration. 1. Mediation - still not widely. Usually used at the end of litigation. If parties are friendly with each other, mediation takes around two months. 2. Arbitration - widely used especially in commercial affairs, as big companies prefer to settle their disputes through litigation privately and quickly with fewer elaborate procedures. On average, it takes from three to four months, to a year. The arbitration tribunals in Bulgaria have the capacity to issue a decision fast, so the time is not that much. 3. Litigation in court - procedures in Bulgaria can be really fast (through special procedures) or really slow (through general procedure spanning five years). Since courts in Sofia are overloaded on every level, appeal takes extra time. In Bulgaria, it is possible to appeal a court's decision in front of the Appellate Court and Supreme Court of Cassation (which is hard because the grounds for appeal are very specific). For owners who wish to divide a real estate property without compromising, it can take more than 15 years. Ross-Fulbright Consultant’s Report | Top 5 Disadvantages 10 Brain Drain of Talent • Bulgaria has being scoring higher rankings in education and qualifications, compared to neighboring Southeast European countries. However, brain drain has become an increasingly serious problem. Since the fall of Communism, Bulgaria has experienced many migration waves. According to the World Economic Forum Competitiveness report, Bulgaria is ranked 127th in the world by brain drain. The ranking includes a total of 142 countries, with the last spot taken by the country with the most brain drain (Novinite (Sofia News Agency), September 17, 2012). • 90% of graduates from the German Language High School in Sofia have sought professional development abroad. As a result of brain drain in the past 20 years, Bulgaria has lost some €20 bn (Novinite (Sofia News Agency), June 22, 2012). • R&D activity is inactive in Bulgaria as the best talents in the science and engineering fields usually migrate to other countries for better career opportunities. Little collaboration between local businesses and the universities in Bulgaria further exacerbates the problem of brain drain (Belizar Marinov). • When asked if he plans to work in Bulgaria after completing his master’s degree in New Bulgarian University, Sofia, Hristo said he planned to migrate to the US to do neuroscience research. He argued that Bulgaria lacks the technology and funding for scientific research, and that the higher education system in Bulgaria is mediocre (Hristo Hristov). • Companies in Bulgaria, e.g. HP and Titan, stressed the importance of retaining their talent (Hewlett-Packard and Titan Bulgaria). Bulgaria has a high quality and cheap labor force that foreign companies can leverage, if only they can create attractive career opportunities and benefits for the high quality labor to stay. Ross-Fulbright Consultant’s Report | Top 5 Disadvantages 11 Competition from Other Countries • Turkey is currently having the most competitive economy in Southeast Europe, according to the annual Global Competitiveness Report released by The World Economic Forum in September. The surveyed countries are ranked in WEF's Global Competitiveness Index (GCI) on the basis of the scores they have received on each of over 100 indicators, grouped into 12 pillars. They include institutions, infrastructure, macro-economic environment, health and primary education, higher education and training, goods market efficiency, labor market efficiency, financial market development, technological readiness, market size, business sophistication and innovation (SETimes). • Since they mostly rely on low prices to remain in business, baseline companies are not very competitive in the international context (Belizar Marinov). Case Study: According to Krasen, master’s student from Sofia University who has worked in a local car battery business in Bulgaria, the automotive industry in Bulgaria is threatened by competition from Turkey. The main reason was that Turkey had a much larger market to drive demand. Greek auto firms used to compete with Bulgarian firms, but since the debt crisis had started in Greece, competition became less intense. Currently, although his Bulgarian firm is producing cheaper car batteries, Chinese firms are attracting more business because their batters are of higher quality. (Krasen Gouliev, August 23, 2013). • Compared to the EU average, Bulgaria is lagging behind in terms of the activity and costs in export and import of SME: • SME importing from outside the EU (% of SMEs), 2009: Bulgaria: 4; EU average: 5 • SME exporting from outside the EU (% of SMEs), 2009: Bulgaria: 2; EU average: 3 • Costs required to import (in USD), 2012: Bulgaria: 1,670; EU average: 1,101 • Costs required to export (in USD), 2012: Bulgaria: 1,550; EU average: 1,032 Source: European Commission Ross-Fulbright Consultant’s Report | Negotiating in Bulgaria Negotiating in Bulgaria Business Negotiation Strategy and Style A Bulgarian Fulbright student was interviewed based on ten important negotiating traits designed by Jeswald Salacuse from Tufts University. In the “Assessment of Negotiating Style”, each trait is ranked along a continuum in order to demonstrate the range of variations of the trait. The Bulgarian student and I have each completed the assessment sheet to reflect our own negotiating style. 3. Survey Results Key differences between my assessment and the Bulgarian assessment: 1. Communications 2. Time Sensitivity 3. Agreement Building 4. Team Organization 5. Risk Taking Interviewee: Nikolay Nikolov Date: August 22, 2013 12 Ross-Fulbright Consultant’s Report | Negotiating in Bulgaria 6. Top 10 Features of Business Negotiation Strategies and Style 1 Research your counterparty • It is wise to spend time to understand your counterparty. (Krasen Gouliev). • Before Bulgarians do business, they always try to research through Internet, personal connections and in-depth investigation and find out whether the counterparty is a “fresh meat” or an experienced businessperson. Showing knowledge of the counterparty in negotiations demonstrates more commitment to the cause (Mariya Andonva). 2 Be not too close with your counterparty • Bulgarian businessmen do not tend to really befriend or get too close with the other party. A good businessman always goes through the background of the other party before negotiating, but not into personal details, which are never touched upon during negotiations. (Mariya Andonova). 3 Bulgarians may be emotional • Many Bulgarian businessmen are emotional, even for well-established professionals. However, the more experiences the businessmen have, the fewer feelings they show (Mariya Andonova). 4 Mixing business with pleasure • It is a common thing to invite the other party to dinner or lunch to discuss issues during that time (Mariya Andonova). • Negotiations can be accompanied with long heavy nights in local pubs with eating and drinking. To the Bulgarians, negotiations are not simply for getting to agreement, but also for creating an enjoyable time (Christina Kasparyan). 13 Ross-Fulbright Consultant’s Report | Negotiating in Bulgaria 5 Different negotiation styles depending on international or local business deals • Overall, there are two types of negotiations in Bulgaria - with international business and with local Bulgarian businesses. For an international deal, Bulgarian businessmen are less emotional and more practical, time-sensitive and detail oriented. For a local deal, they tend to devote more time and energy during the negotiation (Mariya Andonova). 6 Lengthy negotiation process • Several meetings are expected to arrange the details of the deal. In most cases, processes are slowed down by bureaucracy and formalities, especially when dealing with government agencies (Kwintessential). • Usually, many meetings are required to arrange a deal; sometimes negotiations can last for weeks and months. The length of time also depends on the size of the deal. For a start-up that is seeking small funding, it will probably take two to three weeks. For large deals, it will take months. Internal procedures and approval processes in big companies will also slow down the negotiation (Mariya Andonova). • Referring to the negotiation survey the Bulgarian Fulbright student and I took, Nikolay, however, evaluated his time sensitivity as high. 7 Detail-oriented • When Bulgarians make decisions, the process is prolonged as each item must be analyzed and agreed upon before the next item is discussed (Christina Kasparyan). • Bulgarian culture scores high on uncertainty avoidance. Much time is used to go through all items of the agreement, even to the least important one, and reduce the risk for error (Krasen Gouliev). 14 Ross-Fulbright Consultant’s Report | Negotiating in Bulgaria 8 Less inclined to compromise • Bulgarians are less inclined to compromise, as doing so will be considered as showing weakness (Krasen Gouliev). • In the face of unexpected demands, it is possible for Bulgarians to ask for additional thinking time, thus postponing the negotiating process. If pushed, they will most likely offer a negative response (Christina Kasparyan). 9 Indirect communication • In general, Bulgarians have an indirect communication style and prefer a nonconfrontational way of doing business (Insea Consult). • It is common for Bulgarians to offer roundabout explanations when they intend to reject their counterparty (Christina Kasparyan). • Referring to the negotiation survey the Bulgarian Fulbright student and I took, Nikolay evaluated his communication style as more indirect. 10 Decisions made by a single leader • Bulgarians are strongly individualistic! without a strong sense of unity, or a common cause to unite themselves (Mariya Andonova). • Businesses usually have a strong hierarchical structure where rank is important. Managers tend to be autocratic and expect their subordinates to follow standard procedures without question (Kwintessential). • As a result, negotiations with Bulgarians usually involve a single representative from the high level management. The leader has the authority to make the final decision, instead of reaching a consensus with the group (Christina Kasparyan). • Referring to the negotiation survey the Bulgarian Fulbright student and I took, Nikolay, however, prefers to make decision by consensus. 15 Works Cited Andonova, Mariya, Junior Legal Counsel from Siemens Bulgaria, Interviews between August 25, 2013 to September 9, 2013. Euromonitor International, Transportation in Bulgaria, 2012. European Commission, Enterprise and Industry SBA Fact Sheet 2012 Bulgaria, 2012. Gouliev, Krasen, Master’s Student from Sofia University (majoring in Communication – Language, Literature and Media), Interview on August 23, 2013 and September 1, 2013. Hewlett-Packard Bulgaria, Meeting on August 20, 2013. Hristov, Hristo, Master’s student from New Bulgarian University, Sofia (majoring in Anthropology and Psychology), Interview on August 22, 2013. Insea Consult, Doing Business in Bulgaria. http://www.inseaconsult.com /doingbusiness-bulgaria.html (accessed September 6, 2013). InvestBulgaria Agency, Bulgaria – investment climate and business opportunities, 2013. InvestBulgaria Agency, Invest in Bulgaria General Brochure, 2013. Kasparyan, Christina. Team Bulgaria, "DOs and DON’Ts In Dealing with Bulgarian Business People." Last modified 2007. http://www.team bulgaria.com/id-139/Doing_Business_in_Bulgaria.html (accessed September 6, 2013). Kwintessential, Intercultural Management – Bulgaria. http://www.kwint essential.co.uk/intercultural/management/bulgaria.html (accessed September 6, 2013). Lex Mundi, International Guide To Doing Business In Bulgaria, 2011. Marinov, Belizar, Professional from Eleven Accelerator Venture Fund for IT startup in Bulgaria, Interview on September 3, 2013. New Europe Corporate Advisory,Doing Business in Bulgaria: Challenges and opportunities from Foreign Investors' Perspective, 2011. Novinite (Sofia News Agency), “86% of Bulgarians Say Judiciary Is Corrupt,” July 9, 2013. http://www.novinite.com/view_news.php ?id=151867 (accessed September 6, 2013). Novinite (Sofia News Agency), “Brain Drain Lost Bulgaria EUR 20 B in 20 Years, Syndicate Estimates,” June 22, 2012. http://www.novinite. com/view_news.php?id=140586 (accessed September 6, 2013). Novinite (Sofia News Agency), “Bulgaria's Birth Rate Plummeted to Record Low in 2012,” January 4, 2013. http://www.novinite.com/ view_news.php?id=147702 (accessed September 6, 2013). Novinite (Sofia News Agency), “The Social Media Bible, 3rd Edition Chapter on Bulgaria,” May 15, 2013. http://www.novinite.com/ view_news.php?id=147702 (accessed September 6, 2013). Novinite (Sofia News Agency), "WEF Ranks Bulgaria among Top Brain Drain Countries,” September 17, 2012. http://www.novinite.com/ view_news.php?id=143305#sthash.vx9gL2qI.dpuf (accessed September 6, 2013). Pravets Golf Club, Meeting on August 19, 2013. Reinhart, Carmen, and Kenneth Roghoff. This Time Is Different: Eight Centuries of Financial Folly. Princeton University Press, 2011. SETimes, “Turkey is top business competitor in region; Bulgaria, BiH also climb,” September 7, 2012. http://www.setimes.com/cocoon/ setimes/xhtml/en_GB/features/setimes/features/2012/09/07/ feature-04 (accessed September 6, 2013). Titan Zletna Panega Bulgaria, Meeting on August 21, 2013. Transparency International, Country Profile – Bulgaria. Last modified 2013. http://www.transparency.org/country#BGR (accessed September 6, 2013). U.S. Commercial Service, Doing Business in Bulgaria: 2012 Country Commercial Guide for U.S. Companies, 2012. World Bank Group and International Finance Corporation, Doing Business in Bulgaria 2013, 2013. Images Cover Page: Flickr. (n.d.). Sofia – Vitosha Boulevard – Bulgaria. Retrieved from http://www.flickr.com/photos/30443610@N06/5570801448/ Table of Contents: Media-Consulta. (n.d.). [Image of Knyaginya Maria Luiza Blvd]. Retrieved from http://www.media-consulta.com/uploads/RTEmagicC_bulgariasofia_02.jpg.jpg Top 5 Advantages – Low Cost of Doing Business: A&A Architects. (n.d.). 126 m high building will be built in Sofia. Retrieved from http://bnr.bg/sites/en/Lifestyle/Life/Pages/0402skyskraper.aspx Top 5 Advantages – Cheap and High Quality Labor: Wikimedia. (n.d.). Sofia University Rectorate. Retrieved from http://upload.wikimedia.org/wikipedia/commons/thumb/6/62/Sofia_Univ ersity_Rectorate_TB.jpg/250px-Sofia_University_Rectorate_TB.jpg Top 5 Advantages – Stable Economic and Political Environment: Livebulgaria. (n.d.). Bulgaria flag. Retrieved from http://livebulgaria.files.wordpress.com/2010/05/bulgaria-flag.jpg Top 5 Advantages – Convenient Geographical Location: Google map. (2013). [Image of Bulgaria in Europe map]. Retrieved from https://maps.google.com/maps?client=safari&q=bulgaria&ie=UTF8&ei=LZIsUq-gI4fArQGs04CYAQ&ved=0CAgQ_AUoAg Top 5 Disadvantages – Corruption: PressTV. (2013). [Image of protest in Sofia, Bulgaria]. Retrieved from http://previous.presstv.ir/photo/20130224/hedstrom20130224133236810.jpg Top 5 Disadvantages – Bureaucracy and Inefficient Legal Procedures: Virtualtourist. (n.d.). [Image of lion statue outside Palace of Justice]. Retrieved from http://www.virtualtourist.com/travel/Europe/Bulgaria/Oblast_Grad_Sofiya /Sofia-379460/Transportation-Sofia-streets_and_roads-BR-1.html Top 5 Disadvantages – Brain Drain of Talent: Novinite. (2013). [Image of people leaving from the Sofia airport]. Retrieved from http://www.novinite.com/view_news.php?id=143305
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