Reports and Timezones
• Reports and Time Zones, page 1
Reports and Time Zones
You can configure four time zones in Unified Intelligence Center: Server, Data Source, Report and User.
Server
The server time zone is defined during installation while running the installation wizard and it does not affect
reports. The server administrator can view and change the server time zone using these CLI commands: show
timezone config and set timezone zone.
Data Source
The data source time zone is defined when the data source is configured. It is the time zone of the database.
Report
The report time zone is defined in the report filter.
If your call center spans several time zones and you intend to compare reports, run historical reports using
the absolute date range and a specific time period.
User
The user's time zone is set on the User Profile.
When a user in New York is asked to review a report that was run by a colleague in the China office, the user
accesses the User Profile page to change the time zone to match the colleague's, and then runs the report using
the same absolute date range.
TIME ZONE CONSIDERATIONS
The system treats the time-specific data that the user enters as local to user's time zone and then converts this
time to a data source time zone when the filter query is formed.
The system treats the time-specific data that it fetches from a data source as local to the data source and then
converts this time to the user time zone before displaying the date and time in the report data.
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Reports and Timezones
Reports and Time Zones
If the user or data source does not have a time zone set, then the system uses the time zone of the Unified
Intelligence Center server. The system performs these conversions only after the time zone normalization at
data source level has occurred.
Note
The schedule for Weekly and Monthly reports is based on the data source time zone, not the server time
zone. That is, the week and month boundaries are midnight, in the time zone of the database, of the week
or month beginning and end days.
Consider the following example, in which the user enters the date and time value in the filter. Depending on
the time zone setting, the system converts the time zones in the filter query as shown below:
filter value = 1/1/2010 12:00:00 AM
User Time Zone
User Time Zone
Data Source Time Zone Data Source Time Zone
When set (+11 GMT)
When not set (Subtract
When set (+2 GMT)
Cisco Unified Intelligence
Center server time zone)
When not set (Add Cisco
Unified Intelligence
Center server time zone)
Thursday, December 31, Thursday, December 31, Thursday, December 31, Thursday, December 31,
2009 3:00:00 PM EET 2009 8:30:00 PM EET 2009 3:00:00 PM EET 2009 6:30:00 PM IST
Original Time – User
time zone offset (+11
GMT) + Data source time
zone (+2 GMT)
Original Time – Cisco
Unified Intelligence
server time zone (+5.30
GMT) + Data source time
To Original Time, -9 ( -11 zone offset ( +2 GMT)
+2) hours added
From Original Time, 3.30
(– 5.30 +2) hours
subtracted
Original Time – User
time zone offset (+11
GMT) + Data source time
zone (+2 GMT)
Original Time – User
time zone offset (+11
GMT) + Cisco Unified
Intelligence server time
To Original Time, -9 ( -11 zone (+5.30 GMT)
+2) hours added
From Original Time, 5.30
( –11 +5.30) hours
subtracted
Thursday, December 31, Friday, January 1, 2010 Thursday, December 31, Friday, January 1, 2010
2009 6:30:00 PM IST
12:00:00 AM IST
2009 8:30:00 PM EET 12:00:00 AM IST
Original Time – User
time zone offset (+11
GMT) + Cisco Unified
Intelligence server time
zone (+5.30 GMT)
To Original Time, 0 (–
5.30 +5.30) hours added
From Original Time, 5.30
( –11 +5.30) hours
subtracted
Original Time – Cisco
To Original Time, 0 (–
Unified Intelligence
5.30 +5.30) hours added
server time zone (+5.30
GMT) + Data source time
zone offset ( +2 GMT)
From Original Time, 3.30
(–5.30 +2) hours
subtracted
The following example shows a database with date and time values. Depending on your time zone setting,
the system converts and displays the time zones in the report data as shown below:
Database value = 1/1/2010 12:00:00 AM
Data Source Time Zone Data Source Time Zone User Time Zone
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User Time Zone
Reports and Timezones
Reports and Daylight Saving Time
When set (+11 GMT)
When not set (Subtract
When set (+2 GMT)
Unified Intelligence
Center server time zone)
When not set (Add
Unified Intelligence
Center server time zone)
Thursday, December 31, Thursday, December 31, Thursday, December 31, Thursday, December 31,
2009 3:00:00 PM EET 2009 8:30:00 PM EET 2009 3:00:00 PM EET 2009 6:30:00 PM IST
Original Time – Data
source time zone offset
(+11 GMT) + User time
zone (+2 GMT)
Original Time – Unified
Intelligence Center server
time zone (+5.30 GMT)
+ User time zone offset (
To Original Time, -9 ( -11 +2 GMT)
+2) hours added
From Original Time, 3.30
(– 5.30 +2) hours
subtracted
Original Time – Data
source time zone offset
(+11 GMT) + User time
zone (+2 GMT)
Original Time – Data
source time zone offset
(+11 GMT) + Unified
Intelligence Center server
To Original Time, -9 ( -11 time zone (+5.30 GMT)
+2) hours added
From Original Time, 5.30
( –11 +5.30) hours
subtracted
Thursday, December 31, Friday, January 1, 2010 Thursday, December 31, Friday, January 1, 2010
2009 6:30:00 PM IST
12:00:00 AM IST
2009 8:30:00 PM EET 12:00:00 AM IST
Original Time – Data
To Original Time, 0 (–
source time zone offset
5.30 +5.30) hours added
(+11 GMT) + Unified
Intelligence Center server
time zone (+5.30 GMT)
Original Time – Unified To Original Time, 0 (–
Intelligence Center server 5.30 +5.30) hours added
time zone(+5.30 GMT) +
User time zone offset ( +2
GMT)
From Original Time, 5.30
( –11 +5.30) hours
subtracted
From Original Time, 3.30
(–5.30 +2) hours
subtracted
Reports and Daylight Saving Time
Report fields that show date/time take this value from the database time zone that was entered in the Time
zone field of the data source.
The data source time zone value is automatically updated when the change to daylight saving time occurs.
If you generate a report that spans dates before and after the change to daylight saving time, the date/time
fields for days before daylight saving time reflect the correct time. The date/time fields for days after daylight
saving time reflect the daylight saving time.
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