Contractor logo
Project Title: Bishops Castle, Conery
Project Reference: 6125698
Mr Sample Name
12 Sample Road
2 August 2016
Dear customer
We have further
updates about
our works…
Important Information (date changes)
………………………………………………………………………………………………………………………….
 We will be carrying out work on the water mains in your area
 Work will start week commencing Monday 22 August 2016
 Work is expected to last approximately 4 - 5 Months
…………………………………………………………………………………………………………………………
Why are we doing this work?
We are investing in your area to renew our water mains network. Our pipes have been serving the
community well for many years, but as they get old they can burst causing interruptions to your
supply and the service we provide.
When is the work taking place?
The work will start week commencing Monday 22 August 2016 for approximately 4 - 5 months.
Where is the work taking place?




Work will commence from the junction of Stank Lane, Brampton Road B4385, working past
Lagden Lane towards the village Lydbury North.
The first section of this work will take place through private land before entering Brampton
Road, we expect this will take approximately 1 - 2 weeks to complete.
The remainder of this water pipe replacement will then continue along Brampton Road
working in sections up to a maximum of 300m with the use of multiway traffic lights and
convoy system with speed restrictions of 10 mph.
Access through these works using the convoy system will only be available for all vehicles
under 7.5 tonnes (small cars / vans), vehicles above this weight (HGV) will have to follow the
sign posted diversion route (please see diagram on rear)

Towards the end of this project we will need to undertake the last section of this work with
the use of a two week full road closure of Brampton Road between Brockton turning and
Lydbury North village. We will need to close the road to all vehicles with access only for
residents. Dates for this remaining phase are still to be confirmed, we will let you know about
this part of the work after further site investigations have taken place.
Bishops Castle, Conery SY9 5EU
Work to start in
private land, from
22/08/16 for
approx. 1-2
weeks
Key:
Works in private land:
Works in road:
Stank Lane
This phase of the planned water main
renewal work will start week commencing
Tues 30 Aug, along Brampton Road, for
vehicles under 7.5 tonne only, using
multiway traffic lights and a 10mph speed
limit with convoy within the working area
for approx. 3 - 4 months, working towards
Lydbury North.
A488
Lagden
Lane
Road closure section,
to all vehicles, duration
1-2 weeks, date TBC
Brampton
Road, B4385
Lydbury North
Brockton
How do we plan to minimise disruption
We understand that road works can be inconvenient for local residents, which is why we will be
taking the following steps to make sure we cause minimum disruption
 Our contractors Amey, will complete this work on our behalf, to carry out this work effectively and
safely it will be necessary to complete this work using a range of traffic management such as
multiway temporary traffic lights, 10mph speed limit convoy system, and a road closure.
 Access to frontages will be maintained where possible.
 We aim to complete the works within the time frame we have stated above, but will try to finish
before this date
 Traffic management always causes some delays, especially at peak times. We will work hard to
reduce interruption to traffic in the morning and evenings, however we would advise that you
allow more time for your journeys.
 There may be times we are required to interrupt the water mains supply, we aim to give 48hrs
advance notice for any interruptions lasting greater than 4hrs of any planned interruptions.
Retail Businesses
If you own or operate a business which receives visiting customers who purchase goods or services
from you and our works are affecting your sales income. Then please contact our Business
Compensation Manager [email protected] for further advice.
Keeping you up to date on the move
By texting BISHOP to 01952 780333 you can register for free text alerts about our improvement
works for the planned water pipe renewal works in your area.
Will we get the work completed within the time scales we state?
In our experience, because many of the water mains have been underground for a number of years,
when we start to do the work we can sometimes come across problems that can cause the job to
last longer. If there are any changes to the works we will communicate this to you as soon as
possible.
Who do I contact about these works?
Our contract partner, Amey will be carrying out the work on our behalf and you can contact them
during normal office hours on the numbers shown here:
Call Centre
Amey
24hrs Call Centre
0800 521660
John Coventry
Amey
Customer Service
07827826688
…………………………………………………………………………………………………………………….
You can also get in touch via email: [email protected] Don’t forget to quote the project title
shown on the front page of this letter.
If your call is about your water supply or sewerage service, you can call our Customer Operations
Service Centre on 0800 783 4444.
Yours sincerely,
Severn Trent Water