AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Acknowledgements
Trading Standards would like to thank all partner agencies who have helped in the
creation and the funding of this pack.
We would also like to thank the Pelican Trust and Print Talk for the printing of the
pack and folder, in addition to the many officers who worked hard to ensure the
pack was produced to a high standard.
This pack has also been printed on paper from a sustainable source.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Introduction
Welcome to Lincolnshire Trading
Standards Age-Restricted Sales
guidance for businesses.
At Trading Standards our aim is to help
Lincolnshire businesses comply with the
law on the sale of age-restricted products.
This pack has been put together to assist
you with making sure that a sale is only
made to someone who is legally old enough
to buy such a product.
We are here to help you at an early stage to
anticipate and react to potential problems
from the start. By thinking about the
issues in the pack you could save your
business time and money, whilst avoiding
the risk of prosecution.
The pack contains information on which
products are age-restricted and the
minimum age the person should be to buy
the product. It also gives guidance on the
penalties and sanctions imposed if a sale is
made.
In addition the pack will give you clear,
practical advice on how to train your staff,
including:
l
Knowing the age limits for the products
you sell
l
What could happen if they sell a product
illegally
l
Help on what ID is acceptable, how to
check ID and how to refuse a sale
l
Recording
refused sales of agerestricted products in a refusal log, in
addition to posters for you to display
It may not always be easy to refuse to sell
products to people who you suspect may
be underage, but by following the
guidance in this pack you should see the
risk significantly reduce.
If you require further advice or support, or
if nearby businesses compete unfairly by
continuing to sell to underage customers,
contact us and we will do everything we
can to help.
Remember...
These laws exist to safeguard the
health of young people.
If you or your staff were caught selling
age-restricted products to a person
under the appropriate age you may be
interviewed under caution and
prosecuted. We would then assess
whether you had taken all reasonable
steps to avoid committing the
offence.
Please remember we do have the
powers to test purchase at any time.
l
How to deal with difficult customers
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Contents
At a glance guide to age restricted products
Fact sheets
Alcohol
Tobacco
Knives
Fireworks
Glues and Solvents
Spray paints
Butane Lighter Refills
DVDs and Computer Games
National Lottery Tickets and Scratchcards
How to prevent under age sales
Challenge 25
Points to note
Proxy purchasing
Training
Staff Training Log sheets
Contacts
Refusals booklet
Posters
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
At a glance guide to
Age Restrictions
Minimum Age
£5,000
Alcohol
Anyone buying or trying to buy
alcohol for someone under 18
also commits an offence.
You can also have your licence
taken away.
£2,500
Tobacco
This is not just cigarettes, but
also loose tobacco, chewing
tobacco, rolling papers and any
substitute for tobacco.
Also, if you sell single
cigarettes, even to an adult,
you can be fined up to £1,000.
£5,000
Knives
This includes any axe or any
other item which has a blade
or is sharply pointed and
could cause an injury.
You can also get up to 6
months in prison.
£5,000
Fireworks
Fireworks must not be sold
separately if they are meant to
be sold in a pack.
Indoor
Fireworks
Penalty
You can also get up to 6 months
in prison.
£5,000
These include cracker snaps,
novelty matches, party
poppers, serpents and throw
downs.
You can also get up to 6 months
in prison.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
At a glance guide to
Age Restrictions
Minimum Age
Glues and
Solvents
Penalty
£5,000
These include glues, aerosols,
cleaning fluids, paint stripper,
nail polish remover and antifreeze. These CANNOT be sold
if you think the person is going
to abuse them in any way.
You can also get up to
6 months in prison.
Spray Paints
£2,500
Butane Lighter
Refills
£5,000
DVDs and
Computer
Games
£5,000
National Lottery
Tickets and
Scratchcards
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
You can also get up to 6
months in prison.
It is also illegal to sell a work
classified as ‘Restricted 18’
unless sold to someone 18 or
over through a licenced sex
shop.
You can also get up to 6
months in prison.
Unlimited
It is also against the law for
someone under 16 to sell
National Lottery draw
tickets and Scratchcards.
You can also get up to 2 years
in prison.
AGE RESTRICTED SALES
FACT
SHEETS
Age restricted sales
Alcohol
The law governing the sale of alcohol at both On and
Off Licensed premises is the Licensing Act 2003. All
premises that sell alcohol must have a licence.
Staff Advice
Test Purchasing
Staff training is of great importance in
reducing the number of sales of alcohol to
underage persons. Regular refresher
training of staff is encouraged and a
record of this training should be kept – see
training section.
Trading Standards and the Police conduct
joint Test Purchasing operations. This is
where school children attempt to buy
alcohol at licensed premises. The children
behave as a normal customer and are
supervised by Police and Trading
Standards Officers.
All Staff should be reminded that:
! it is illegal to sell alcohol to anyone
under the age of 18
! it is illegal for a person under the age of
Both Trading Standards and the Police
must follow strict guidelines to ensure the
tests are fair. If a sale takes place legal
proceedings may follow.
18 to attempt to buy alcohol
! it is illegal to buy or attempt to buy
alcohol for someone under the age of 18
(known as proxy purchasing)
! it is illegal to sell liqueur chocolates to
persons under the age of 16
! alcohol purchased “online” or ordered
over the telephone must not be
delivered to persons under the age of 18
Staff under the age of 18 must not sell
alcohol without being authorised by the
licensee or other responsible person over
the age of 18. This authorisation must be
given personally each time alcohol is
presented at the point of sale.
Enforcement
The law relating to the sale of alcohol to
persons under the age of 18 is enforced by
the Police and Trading Standards.
Where alcohol is sold to an underage
person, both the person who sold the
alcohol and the licensee(s) can be held
responsible.
Police Officers have the power to issue a
fixed penalty notice or report for
prosecution for a hearing in Court, if a sale
is made.
If you are unsure as to whether the
customer is old enough you should ask for
proof of age, for example a passport,
photocard driving licence or PASS
accredited ID card.
If you are still unsure, refuse the sale and
record it in the refusals log.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Where a licensee or designated premises
supervisor sells alcohol to a person under
the age of 18 they will be reported for a
Court hearing by the police. It is also
possible that a review of the premises
licence may be sought.
Underage alcohol sales put young people
at risk of harm and you risk losing your
licence, facing a potential fine or
imprisonment. It is in everyone's
interest to have a robust age verification
policy in place to protect your business.
The maximum penalty for being found
guilty of selling alcohol to a person under
the age of 18 is a £5,000 fine.
In October 2010 a new mandatory
condition will be added to all alcohol
licences which states the premises licence
holder must make sure that a premise has
an age verification policy in place for the
sale or supply of alcohol.
A review of a premises licence may result
in the following:
! revocation of your licence
! suspension of your licence for up to 3
months
! increased conditions being placed on
your licence
Trading Standards provides advice and
education to traders and consumers, as
well as parents, teachers and young
people, in order to prevent the sale of
alcohol.
Persistently Selling
Alcohol to Children
This offence is committed if, on two or
more different occasions within a three
month period, alcohol is unlawfully sold
to persons under the age of 18 at the
same premises.
The maximum penalty for being found
guilty of this offence is a fine of
£10,000.
Police and Trading Standards Officers
also have the option of issuing a
“closure notice”. The closure notice
prohibits the sale of alcohol for 48
hours.
The policy must make sure that customers
who appear to be under 18 years of age
are asked to show accredited proof of age
identification (unless you specify in your
policy that you operate a Challenge
Scheme).
This condition is intended to ensure that
all licensed premises operate at least a
minimum standard of due diligence to
ensure they do not sell alcohol to minors.
Premises that already operate verification
polices (such as no ID no sale, Challenge
21/25/30) do not have to take any
additional action to comply with this
condition.
Signage
Although you do not have to display a sign
(unless it is a condition of your licence),
Trading Standards can supply one free of
charge on request - please see contacts
page for details.
IT IS ILLEGAL TO
SELL ALCOHOL
TO ANYONE
UNDER THE AGE
OF 18
Lincolnshire
COUNTY COUNCIL
Trading Standards Service, County Offices, Lincoln LN! 1YL
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
JLH 08.07
Age restricted sales
Tobacco
The law covering cigarettes and tobacco products
includes not just cigarettes but also loose tobacco,
chewing tobacco, rolling papers and any substitute for
tobacco.
What does the law say?
The minimum age for buying tobacco
products is 18. If you sell tobacco products
to anyone below this age you could be
fined up to £2,500.
It is also against the law to sell cigarettes
from an open pack. If you sell single
cigarettes, even to an adult, you can be
fined up to £1,000.
If you have previously been caught selling
to under 18s in the last two years, a Court
can either:
! impose an order banning you, as a
person, from selling tobacco products,
or
! impose an order banning the premises
where you work from selling tobacco
products
Trading Standards must follow strict
guidelines to ensure the tests are fair. If a
sale takes place legal proceedings may
follow.
Enforcement
The law relating to the sale of tobacco to
persons under the age of 18 is enforced by
Trading Standards.
Where tobacco is sold to an underage
person, both the person who sold the
tobacco and the retailer can be held
responsible.
Formal action may be taken where there is
a sale of tobacco to a person under 18.
This may include a tape recorded
interview under caution followed by
prosecution.
This is in addition to any fine and such an
order can be in force for up to a year.
Test Purchasing
Tr a d i n g S t a n d a r d s c o n d u c t Te s t
Purchasing operations. This is where
school children attempt to buy tobacco
from retailers. The children behave as a
normal customer and are supervised by
Trading Standards Officers.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Signage
If you sell cigarettes, you are legally required to
display a notice like this where the cigarettes are
sold:
IT IS ILLEGAL TO
SELL TOBACCO
PRODUCTS TO
ANYONE UNDER
THE AGE OF 18
Lincolnshire
COUNTY COUNCIL
Trading Standards Service, County Offices, Lincoln LN! 1YL
JLH 08.07
Notice to be at
least 297mm x
420mm with
lettering at least
36mm high
Vending machines must display a notice like this:
THIS MACHINE IS
ONLY FOR THE
USE OF PEOPLE
AGED 18 OR
OVER
Lincolnshire
COUNTY COUNCIL
Trading Standards Service, County Offices, Lincoln LN! 1YL
JLH 08.07
Notice to be at
least 60mm x
100mm with
lettering at least
6mm high
Trading Standards can supply these signs free of
charge on request, please see contacts page for
details.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Age restricted sales
Knives
The laws governing the sale of knives at retail level are the
Criminal Justice Act 1988 (as amended) and the Violent
Crime Reduction Act 2006. Police and Trading Standards
are working together to provide local traders with advice
and information in order to ensure compliance with the law.
Staff Advice
Staff training is of great importance in
reducing the number of sales of knives
to underage persons. Regular refresher
training of staff is encouraged and a
record of this training should be kept –
see training section.
It is not illegal for a person under the
age of 18 to sell a knife or similar article
provided the customer is over 18.
If you are unsure as to whether the
customer is 18 you should ask for proof
of age, e.g passport, photo card driving
licence or PASS accredited ID card.
All Staff should be reminded that it is
illegal to sell the following to a person
under the age of 18:
If you are still unsure, refuse the sale
and record it in the refusals log.
! knife – this does NOT apply to folding
If you sell a knife or similar article to a
person under the age of 18 both you and
your employer may face legal
proceedings.
pocket knives where the cutting
edge of the blade is less than three
inches or 7.62cm
! knife blade
! axe
! razor blade - this does NOT apply to
safety razors and refill cartridges
where less than 2mm of the blade is
exposed
! any item with a blade, or which is
sharply pointed and which is adapted
for causing injury to a person
Under current laws, it is legal to sell,
and for persons under the age of 18 to
buy, the following:
!
!
!
!
!
!
!
!
skewers
screwdrivers
scissors
Illegal Knives
There is a complete ban on the sale of
some knives, which are considered to
be offensive weapons. These include:
! flick knives - knives where the blade
is hidden inside the handle and
shoots out when a button is pressed;
these are also called 'switchblades' or
'automatic knives'
! butterfly knives - where the blade is
hidden inside a handle that splits in
two around it, like wings; the handles
swing around the blade to open or
close it
pruning saws (which are clearly
indicated as such)
plasterboard saws
peelers
children's cutlery
wooden or plastic cutlery
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
! disguised knives - where the blade is
hidden inside something like a belt
buckle or fake mobile phone
If you are planning to stock specialist
knives, please contact the police for more
detailed advice.
Marketing of
Knives
The Knives Act 1997 prohibits the
marketing or the publication of marketing
material in relation to knives in a way
which:
Indicates or suggests that it is “suitable
for combat”; OR
Is likely to stimulate or encourage “violent
behaviour”
The term “suitable for combat” means:
suitable for use as a weapon for
inflicting injury on a person or
causing a person to fear injury.
The term “violent behaviour”
means:
an unlawful act inflicting
injury on a person or causing
a person to fear injury.
There are exemptions to
allow the sales of knives and
similar articles for legitimate
purposes such as use for the
armed forces and collectors'
pieces.
The maximum penalty for
marketing knives in such a
manner is up to 2 years
imprisonment and an
unlimited fine.
knives from retailers. The children behave
as a normal customer and are supervised
by Trading Standards Officers.
Trading Standards must follow strict
guidelines to ensure the tests are fair. If a
sale takes place legal proceedings may
follow.
Enforcement
The law relating to the sale of knives to
persons under the age of 18 is enforced by
Trading Standards.
Where a knife is sold to an underage
person, the person who sold the knife and
the retailer can be held responsible.
The maximum penalty for selling a knife is
up to 6 months imprisonment and a £5,000
fine.
Trading Standards provides advice and
education to traders and consumers,
including parents, teachers and young
people in order to prevent sales of knives.
If you are unsure as to any aspect of the
law and what is required in order to
comply with it, please contact Trading
Standards (see contacts page).
Signage
Although you do not have to display a sign,
Trading Standards can supply one free of
charge on request. Please see contacts
page for details.
IT IS ILLEGAL TO
SELL KNIVES TO
ANYONE UNDER
THE AGE OF 18
Lincolnshire
COUNTY COUNCIL
Test Purchasing
Trading Standards conduct
Test Purchasing operations.
This is where school
children attempt to buy
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Trading Standards Service, County Offices, Lincoln LN! 1YL
JLH 11.07
Age restricted sales
Fireworks
You must not sell fireworks, including sparklers, to anyone
under the age of 18. You can sell cracker snaps, novelty
matches, party poppers, serpents and throw downs to people
under 18 but they must be at least 16 years old. If you don't
comply with this you could be fined £5000 or face 6 months in
prison.
When can fireworks be
sold?
You must be registered with Trading
Standards to store fireworks and you can
only sell them during the following
periods:
l
Guy Fawkes, from 15th October and
ending on 10th November
l
New Year, from 26th December and
ending on the 31st December
IT IS ILLEGAL TO SELL
ADULT FIREWORKS AND
SPARKLERS TO ANYONE
UNDER THE AGE OF 18
IT IS ILLEGAL FOR ANYONE
UNDER THE AGE OF 18 TO
POSSESS ADULT FIREWORKS
IN A PUBLIC PLACE
Lincolnshire
COUNTY COUNCIL
Trading Standards Service, County Offices, Lincoln LN1 1YL
JLH 08.07
Notice must be at least 297mm x
420mm
l
Chinese New Year, the first day and
the three days immediately preceding
it
l
On the day of Diwali and the three
days immediately preceding it
It is a criminal offence to sell fireworks
outside of the above dates. If you wish to
sell fireworks outside of these dates you
will need to obtain a special licence from
Trading Standards.
What notices do I need
to display?
If you sell fireworks, you are legally
required to display a notice as shown
above. We can supply the following sign
free of charge on request, please see
contacts page for details.
Multipacks
Fireworks must not be sold separately if
they are meant to be sold in a pack.
This includes fireworks taken from
selection packs and single items from
multi-packs of the same firework.
A leaflet giving information about storing
and selling fireworks safely may be viewed
and downloaded free of charge at
www.hse.gov.uk
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Test Purchasing
Enforcement
Tr a d i n g S t a n d a r d s c o n d u c t Te s t
Purchasing operations. This is where
school children attempt to buy fireworks
from retailers. The children behave as a
normal customer and are supervised by
Trading Standards Officers.
The law relating to the sale of fireworks to
persons under the age of 18 is enforced by
Trading Standards.
Trading Standards must follow strict
guidelines to ensure the tests are fair. If a
sale takes place legal proceedings may
follow.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Where fireworks are sold to an underage
person, both the person who sold the
fireworks and the retailer can be held
responsible.
Formal action may be taken where there is
a sale of fireworks to a person under 18.
This may include a tape recorded
interview under caution followed by
prosecution.
Age restricted sales
Glues and solvents
This category includes glues, aerosols, cleaning
fluids, paint stripper, nail polish remover and
antifreeze. It is an offence to sell solvents to anyone
under 18 if you suspect they may be likely to inhale
them for the purpose of intoxication.
Be wary of customers who make
multiple purchases or purchase solvents
with other items that could be used to
abuse them. It is also an offence to sell
solvents to an adult if you suspect they
are buying them for someone under 18
who will use them for intoxication.
Always ask for proof of age before you
sell.
If you do sell contrary to the above, you
could be fined £5,000. You could also
get up to 6 months in prison.
Test Purchasing
Trading Standards conduct Test
Purchasing operations. This is where
Spray paints
Spray paint can only legally
be sold to persons
aged 16 or older. Do
not sell to adults who
you think may be
buying on behalf
of under 16s.
Always ask for
proof of age
before you sell.
If you do sell to
someone under 16,
you could be fined
£2500.
school children attempt to buy glues or
solvents from retailers. The children
behave as a normal customer and are
supervised by Trading Standards
Officers.
Trading Standards must follow strict
guidelines to ensure the tests are fair. If
a sale takes place legal proceedings may
follow.
Enforcement
The law relating to the sale of glues and
solvents to persons under the age of 18 is
enforced by Trading Standards.
Where glues and solvents are sold to an
underage person, both the person who
sold the products and the retailer can be
held responsible.
Formal action may be taken where there
is a sale of glues and solvents to a person
under 18. This may include a tape
recorded interview under caution
followed by prosecution.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Age restricted sales
Butane Lighter Refills
The law covering the sale of butane lighter refills is
the Cigarette Lighter Refill (Safety) Regulations 1999.
This makes it an offence to sell lighter refills containing
butane to any person under 18 years of age.
Staff should be aware of selling butane
lighter refills as abuse of lighter refills
accounts for more than one death a week
among 14-18 year olds in the UK. Over
half of these deaths are caused by butane
cigarette lighter refills which are so
strong they can be lethal the first time
children abuse them. The youngest death
from abuse of lighter refills was a 9 year
old boy in 1998.
It is an offence to supply a cigarette
lighter refill canister containing butane,
or a substance with butane as a constituent part, to any person under the age
of 18.
If you do sell contrary to the above, you
could be fined up to £5,000 and get up to
six months in prison.
Test purchasing
Trading Standards conduct Test
Purchasing operations. This is where
school children attempt to buy butane
lighter refills from retailers. The children
behave as a normal customer and are
supervised by Trading Standards Officers.
Trading Standards must follow strict
guidelines to ensure the tests are fair. If a
sale takes place legal proceedings may
follow.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Enforcement
The law relating to the sale of butane
lighter refill canisters to persons under
the age of 18 is enforced by Trading
Standards.
Where cigarette lighter refills containing
butane are sold to an underage person,
both the person who sold the product and
the retailer can be held responsible.
Formal action may be taken where there
is a sale of cigarette lighter refills
containing butane to a person under 18.
This may include a tape recorded
interview under caution followed by
prosecution.
Age restricted sales
DVDs and
Computer Games
The law governing the sale of DVDs and Video Games is the
Video Recordings Act 1984. This Act covers the “Supply” of
DVDs and video games - which includes the sale and hiring of
such items.
DVDs
All DVDs must be submitted to the British
Board of Film Classification, who will either
give the DVD a certificate or refuse
classification.
The PEGI system can be found on the vast
majority of video games but is not
currently legally enforceable.
A DVD is classified with regard to all the
material on it. This means that extras and
trailers for other films would be considered
in the overall classification.
DVDs that are designed for educational use,
or concern only sport, religion or music, are
exempt from classification.
PEGI Rating symbols
If you are unsure as to whether the video
games you are selling are age restricted or
not please contact Trading Standards
Video games
Currently, the law exempts most video
games from being caught by an age
restriction. This is the case unless they
contain scenes of a violent or sexual
nature.
Some producers of video games display an
“E” to show that they are exempt, but this
is not a legal requirement.
PEGI Rating
PEGI or Pan-European Games Information
System aims to protect children who play
video games using a voluntary European
wide age rating system.
Categories of Video
Recording Certificates
Video recording certificates are issued by
the British Board of Film Classification
(BBFC).
The certificate forms the basis of the age
restriction. The symbol showing the
classification is found on the packaging
and the actual discs themselves. The
symbols are found on both DVDs and video
games.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
What does the symbol
mean?
Universal Suitable for all
Parental Guidance General
viewing, but some scenes may be
unsuitable for young children
The Case must have the appropriate
symbol on its front and spine, (unless the
dimensions of the spine is less than 2cm,
in which case on the front only), and a
label that includes the symbol and an
explanatory statement on the reverse
side.
Staff Advice
12 Suitable for persons of 12
years and over
15 Suitable for persons of 15
years and over
18 Suitable for persons of 18
years and over
R18 Restricted To be supplied
only in licensed sex shops to
persons of not less than 18 years.
Staff training is of great importance in
reducing the number of sales of DVDs and
classified video games to underage
persons. Regular refresher training of
staff is encouraged and a record of this
training should be kept – see training
section.
All Staff should be reminded of the
following:
! it is illegal to sell or hire a DVD or
Classified Video Game to a person who is
under the age specified in the
classification
! it is illegal to sell or hire a DVD or
Labelling Requirements
The Disc must have the appropriate
symbol on one face of the disc (double
sided discs must have the letters 'UK'
before the classification letter).
Classified Video Game without the
required labelling on the disc and its
case
! it is illegal to supply an 'R 18' DVD, other
than in a licensed sex shop
! if you are unsure of the customer's age,
ask to see some identification in the
form of a passport, photo card driving
licence or a PASS accredited ID card
! if you are still unsure or the customer
cannot produce a valid form of
identification, refuse the sale and
record the refusal in the refusals log
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Age restricted sales
Lottery tickets
and scratchcards
The law governing the sale of lottery tickets and scratch
cards is the National Lottery etc Act 1993 (as amended). The
minimum age for buying lottery tickets or scratch cards is 16.
The Lottery Regulations 1994 require
anyone selling lottery tickets or scratch
cards to be over the age of 16.
Test Purchasing:
Operation Child
Police and Trading Standards are working
together to provide local traders with
advice and information in order to ensure
compliance with the law.
This is a unique test purchasing
programme run by Camelot to support
retailers in ensuring they remain vigilant
to combat the issue of under-16 sales.
Staff Advice
Staff training is of great importance in
reducing the number of sales of lottery
tickets and scratch cards to underage
persons. Regular refresher training of
staff is encouraged and a record of this
training should be kept – see training
section.
All Staff should be reminded that it is
illegal to sell the following to a person
under the age of 16:
! Lottery Tickets (Lotto)
! National Lottery Scratch Cards
If you are unsure as to whether the
customer is 16 you should ask for proof of
age e.g Passport, Photocard Driving
Licence or PASS accredited ID card.
If you are still unsure, refuse the sale and
record it in the refusals log.
It is also illegal for persons under the age
of 16 to sell lottery tickets and scratch
cards. You should ensure that all your staff
are over the age of 16 if being asked to sell
such items.
Camelot uses test purchasers aged 16 to
18(by law Camelot cannot use under 16s),
but who have the appearance of someone
under 16, to buy National Lottery
products.
Camelot undertakes at least 9000 visits
per year.
If on three separate test purchase visits a
retailer fails to implement the safeguards
and sells a lottery ticket or scratch card to
a test purchaser, despite additional
training and advice, then the retailer's
terminal will be removed and their
agreement to sell lottery tickets is
terminated.
If you would like further information from
Camelot their address is:
Camelot Group Plc
Tolpits Lane, Watford, Hertfordshire
WD18 9RN
Tel: 01923 425000
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Enforcement
The maximum penalty for selling a lottery
ticket or scratch card to a person under
the age of 16 is up to 2 years imprisonment
and an unlimited fine.
In addition it is likely that the National
Lottery organisation, Camelot, will
remove the terminal from your shop.
Trading Standards provides advice and
education to traders and consumers,
including parents, teachers and young
people in order to prevent sales of lottery
tickets and scratch cards.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
If you are unsure as to any aspect of the
law and what is required in order to
comply with it, please contact Trading
Standards (see contacts page).
AGE RESTRICTED SALES
HOW TO PREVENT
UNDERAGE SALES
How to prevent underage sales
Challenge 25
Challenge 25 is a policy which helps to deal with the
difficulty of assessing the age of a customer who wants
to purchase an age restricted product. Put simply, if a
customer appears to be under 25 they must prove they
are over the legal age to purchase the product and
produce an approved form of age identification.
Adopting a Challenge 25 scheme would
mean that you are much less likely to
make an illegal sale to someone who is
underage.
Services, Association of Chief Police
Officers and Lincolnshire County Council
all support the Challenge 25 scheme, as
best practice for retailers. We would
advise, however, that Challenge 21 and
Challenge 30 are still acceptable.
Challenge 25 works best if customers
know about it. Clear and unobstructed
signage informing customers of the policy
in operation and the age restrictions on
products should be prominently displayed
at:
Acceptable Age
Identification
The only acceptable forms of proof of age
are:
! all entry points to the premises,
! adjacent to the products, and
PASSaccredited
proof of age
cards
! all points of sale.
Using the Challenge 25 approach also
makes it easier to ask for identification
without causing offence.
Simply asking a customer their age or if
they are old enough, is not sufficient as it
is likely that most children in this situation
would lie. Always challenge for age
identification.
Passport
Photo
Driving Licence
N.B Trading Standards Institute, Local
Authority Co-ordinators of Regulatory
Lincolnshire
Under
Prove
It!
25?
If you’re too young to buy
then don’t try
Knives, tobacco, alcohol,
solvents, fireworks, 18 rated
videos & computer games
Please be
prepared to show
proof of age when
buying
alcohol
Spray paint,
petrol,
lottery tickets
NAM
15 rated
videos &
computer games
Name:
ANDREW WIL
SON
Date of Birth:
28th Jan 198
5
Lincolnshire
COUNTY COUNCIL
COUNTY COUNCIL
101
121
Cal E:
ir e
Sp
18 OF B
enc
th IRTH
er
Fe :
br
18o
uary
n18
19
. 02.
92
10
DATE
2 982
4
12 rated videos
& computer
games
We need proof
of your age
These posters
are included in
your pack please display
them near your
point of sale.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
How to prevent underage sales
Points to Note
Beware of Fake ID Cards
Fake proof of age and identity cards are
freely available through novelty shops and
the internet.
Before accepting any ID, you and your
staff should check that there is the
following list on the ID card:
l
Date of birth
l
Full name
l
A passport standard photograph
l
An image of the holders signature
l
A PASS hologram unless photo driver
licence or passport
USE OF FAKE IDENTIFICATION SHOULD
BE REPORTED TO YOUR LOCAL POLICE
CONTACT.
Till prompts
In a shop selling lots of different things, it
is easy to go on 'auto pilot' simply scanning
items without actually considering what
they are. If an EPOS (electronic point of
sale) system is used, a prompt system can
be incorporated so that when an age
restricted product is scanned, the till will
alert the operator and make them
consider both the product and the
customer's age.
If it is not possible to have a till prompt,
posters or stickers showing age limits,
displayed around the till point, will act as
a useful reminder. It may be advisable to
individually label some products such as
butane cigarette lighter refills.
Internet Sales
If you are selling on the Internet or via a
catalogue, introduce a system which aims
to prevent sales of age-restricted
products.
Include a tick box asking the consumer to
confirm that they are of an appropriate
age for that product. This could be
accompanied by an explanatory
paragraph outlining that it is an offence to
sell the product to those under a certain
age. The sale should not be able to
proceed without the box being ticked.
You should also use an Interactive Age
Check service and insist on delivering the
goods to the person named on the buyer's
card. An Interactive Age Check scheme
allows companies to authenticate the age
and identity of someone within 24 hours.
Various schemes are available.
Lincolnshire
COUNTY COUNCIL
Age Restricted Sales
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Refusing a sale
If you believe a customer is
underage you should refuse the
sale and record the incident in
the Refusals Log book included
with this pack.
REFUSALS
LOG
How to prevent underage sales
Proxy Purchasing
Proxy purchasing is where a person, over the legal age,
buys an age restricted product on behalf of a child.
For example, when an underage person
approaches an adult to buy alcohol on
their behalf and the adult tries to comply
with their request. This could be an older
brother or sister or a stranger they
approach outside your premise.
In the case of alcohol, it is a criminal
offence for the adult buying the alcohol,
as well as the person that sold the alcohol,
if they knew or suspected it was being
bought on behalf of an underage person.
Aside from a criminal record, they both
could receive a fixed penalty notice or a
£5,000 fine.
Hints to spot proxy
purchasing
! Be aware of groups of youths
congregating outside the store and/or
approaching members of the public who
enter the store
! Where an adult customer asks for the
same age restricted product which you
have just refused to sell to an underage
person
! If an adult customer pays separately for
an age restricted product and keeps the
change separate
It is a crime
to buy alcohol
on behalf of
under 18s
an
You could receive e
e-spot fin 00
£80 on-thand
be fined up to £5,0
rt
or end up in cou
Lincolnshire
COUNTY COUNCIL
What you can do
! Be vigilant - if you suspect a proxy
purchase, refuse the sale
! Record any refused sales in your
Refusals Log (included with this pack)
! Make sure your staff are aware of the
issue of proxy purchasing and the
consequences
! Display the proxy purchasing posters
included in this pack at the entrance to
your shop and at the point of sale
! Retain CCTV footage and liaise with
local Police
CCTV
As well as helping to prevent and detect
crime, CCTV can be a useful tool to
combat underage sales.
Footage of suspected proxy purchasers
can be retained, shown to other staff and
passed to the Police where necessary.
Footage of suspected proxy purchasers
could also be shared with your local Police
contacts. You could also periodically
review footage and observe staff to
ensure they are refusing sales of age
restricted products to underage
customers.
If you are carrying out such checks, you
will want to be able to prove that you have
done so. Make a record of any checks
made from your CCTV records as well as
any action taken.
This poster is included in
your pack - please display it
near your point of sale.
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
How to prevent underage sales
Instant Age Calculator
If any customer produces ID showing their date of birth,
you can use the handy table below will help you check
their age.
First look up the year of their date of birth in the left hand column and follow the answers
across to the corresponding column for this current year. If the month of the customer’s date
of birth is before today’s date, use the older of the two ages shown. If the month of the
customer’s date of birth is after today’s date, use the younger of the two ages.
Year of birth
shown on ID
Current Year:
Current Year:
Current Year:
Current Year:
2010
2011
2012
2013
1989
20 or 21
21 or 22
22 or 23
23 or 24
1990
19 or 20
20 or 21
21 or 22
22 or 23
1991
18 or 19
19 or 20
20 or 21
21 or 22
1992
17 or 18
18 or 19
19 or 20
20 or 21
1993
16 or 17
17 or 18
18 or 19
19 or 20
1994
15 or 16
16 or 17
17 or 18
18 or 19
1995
14 or 15
15 or 16
16 or 17
17 or 18
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
AGE RESTRICTED SALES
TRAINING
How to prevent underage sales
Training
Full training should be provided to all staff (including door
supervisors) when commencing employment with regard to the
law relating to age restricted sales. Training should be ongoing
and updated on a regular basis. We recommend refresher
training should be given every 4 to 6 months.
This training practice would be applicable
to any person working in a premise,
whether paid or unpaid, family members
etc where age restricted sales occur.
You should check that an employee
understands the training and monitor
them to ensure that they are following
your instructions. Some staff may lack
confidence in asking for proof of age, so
you may need to satisfy yourself that
those employees have the skills needed to
refuse a sale.
Training and instructions given to all
employees should be documented and
retained. Employees should sign and date
training records to say that they
understand the training provided. This
will allow you to keep a check on who has
received training and prove that it has
been provided.
A training record is
supplied in this pack for you to use.
to an officer of a Responsible Authority.
We recommend that records are retained
on the premises for a minimum of 2 years.
Training should include
the following:
! What an age restricted product is
! Checking that all staff read and
understand your age verification policy
! Making sure your employees understand
how difficult it is to accurately judge
young people's ages and instruct them
to use the 'Challenge policy (i.e
21/25/30) and ask for accredited age ID
! What accredited age ID is
! Understanding the implications of proxy
purchasing
! What could happen if they sell an age
restricted product illegally
Records detailing the training provided
should be kept and produced on request,
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
! How to record refused sales of age
restricted products in your refusal
booklet
! How to deal with difficult customers
! Use of till prompts
Training record sheets are
included in this pack
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Age restricted sales
Staff training log
Date
Person receiving Person providing Employee
training
training
signature
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
I confirm that I have received and understand training in
respect of the sale of age restricted products and how
to deal with conflict as it arises.
I understand that I should require ID from anyone who
appears to be under our Challenge policy age (i.e
21/25/30) that wants to buy an age restricted product
and refuse to sell unless satisfactory ID is provided.
Signature:
Print name:
Contacts
The following organisations can provide further
help and advice on Age Restricted Sales...
Lincolnshire Trading Standards
West Lindsey District Council
Tel: 01522 782341
Fax: 01522 552405
Guildhall, Marshall's Yard
Gainsborough DN21 2NA
Web: www.west-lindsey.gov.uk
Tel: 01427 676598
Email: [email protected]
Web: www.lincolnshire.gov.uk/tradingstandards
Email: [email protected]
Lincolnshire Police
Police Headquarters
PO Box 999, Lincoln LN5 7PH
Tel: 01522 532222
Web: www.lincs.police.uk
Divisional Licensing West
Tel: 01522 885250/885277
Email: [email protected]
Divisional Licensing East
Tel: 01205 312260
Email: [email protected]
Divisional Licensing South
Tel: 01476 403305
Email: [email protected]
District Council Licensing
Authority Contacts
South Kesteven District Council
Licensing Team Council Offices
St Peter's Hill, Grantham NG31 6PZ
Web: www.southkesteven.gov.uk
Tel: 01476 406190
Fax: 01476 406000
Email: [email protected]
Lincoln City Council
City Hall, Beaumont Fee
Lincoln LN1 1DD
East Lindsey District Council
Licensing Team,Tedder Hall, Manby Park
Louth LN11 8UP
Web: www.e-lindsey.gov.uk
Tel: 01507 601111
Fax: 01507 600206
Email: [email protected]
South Holland District Council
Food Safety and Licensing Team
Council Offices, Priory Road
Spalding PE11 2XE
Web: www.sholland.gov.uk
Tel: 01775-761161
Email: [email protected]
Boston Borough Council
Licensing Section, Municipal Buidlings
West Street, Boston PE21 8QR
Web: www.boston.gov.uk
Tel: 01205 314235
Email: [email protected]
Challenge 25 posters
Can be obtained from Lincolnshire Trading
Standards or The Wine and Sprit Trade
Association:
www.wsta.co.uk
Web: www.lincoln.gov.uk
Tel: 01522 873564
Email: [email protected]
North Kesteven District Council
The Licensing Team, Kesteven Street
Sleaford NG34 7EF
Web: www.n-kesteven.gov.uk
Tel: 01529 414155
Fax: 01529 308394
Email: [email protected]
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
Citizen Card
Home Office
CitizenCard, 36 Bromells Road
London SW4 0BG
Direct Communications
Unit 2 Marsham Street, London SW1P 4DF
Web: www.citizencard.com
Email: [email protected]
Tel: 020 7035 4848
Fax: 020 7035 4745
Minicom: 020 7035 4742
Email: [email protected]
PASS Scheme
Director/Administrator of the PASS Scheme
Kate Winstanley
117 Powder Mill Lane
Twickenham TW2 6EG
Tel: 07590 924710
Web: www.pass-scheme.org.uk
Validate
VALIDATE UK Ltd, Main House
Bishop's Yard, Main Street
Corbridge, Northumberland NE45 5LA
Tel: 01434 634996
Web: http://www.validateuk.co.uk
Email: [email protected]
Home Office – Identity Cards
Application pack can be obtained by
calling: 0300 330 0901
National Lottery
Camelot Group PLC
Tolpits Lane, Watford, Herts WD18 9RN
tel: 01923 425000
web: www.camelotgroup.co.uk
Department for Culture Media
and Sport
2-4 Cockspur Street
London SW1Y 5DH
Tel: 020 7211 6000
Email: [email protected]
Web: www.culture.gov.uk
Department of Business,
Innovation & Skills (BIS)
Ministerial Correspondence Unit
Department for Business, Enterprise &
Regulatory Reform
1 Victoria Street, London SW1H 0ET
Tel: 020 7215 5000
Fax: 020 7215 0105
Minicom: 020 7215 6740
Web: www.bis.gov.uk
AGE
RESTRICTED
SALES
GUIDANCE & ADVICE ON THE LAW FOR
LINCOLNSHIRE BUSINESSES
British Board of Film
Classification
3 Soho Square, London W1D 3HD
Tel: 020 7440 1570
Fax: 020 7287 0141
Web: www.bbfc.co.uk
Email: [email protected]
UK SOLVIT Centre
Action Single Market
Bay 4123, 1 Victoria Street
London SW1H 0ET
Tel: 020 7215 2800/2833
Fax: 020 7215 2234
Phoenix Stop Smoking Service
The Phoenix service is a countywide service to help
people over 16 who wish to stop smoking. They also
have specialist workplace advisors who can come into
businesses to offer support and guidance.
Tel: 01522 550681
National Association of Cigarette
Machine Operators (NACMO)
Tel: 01948 660550
Contact: Mr Paul Mair
Please note that this number is solely for queries
about the association itself. It does not deal with
issues regarding repair of existing machinery.
Smoke Free Lincs Alliance
Web: www.lincolnshire.gov.uk/smokefreelincs
Europa
This is a website through which you can access a
portal of the European Union. It provides up-to date
coverage of Europeweb
Web: www.europa.eu
Lincolnshire Alcohol Treatment
Services
Web: www.lincs2alcohol.co.uk
24 hour referral line: 0808 131 1113