Patient Liaison Group Meeting
1st August 2012
Minutes
Attendees
Alan Neath (Chairman)
Susan Lancaster (Secretary)
Ann Hollis (Surgery Liaison)
Ann Hindle
Robert Maxfield
Rene’e wharmby
Apologies
Peter Woodworth (vice Chairman)
Steven Scholfield
Maria Lydon
Dave Rushforth
Elizabeth King
 Minutes agreed from AGM 20th June 2012
 A Ho announced the surgery would again be supporting the Macmillon appeal by joining in
with the “MacMillan Big Coffee Morning” to be held on the 28 th September 2012.
 A Hi said she would support this by providing some homemade cakes.
 A Ho said that the surgery still hadn’t received any suggestions as yet in the surgery
suggestion box.
 A Ho said that the rolling screens were now working properly and seemed to be well
received by patients.
 A Ho asked about Dr Haworth’s present.
 A N said he had ordered a Glass tankard at a cost of approximately £20 which will be
engraved.
 S L brought in the card she had made for Dr Haworth from the Patient Liaison Group. It was
approved by the meeting.
 A Ho said the meeting needed to begin the process for doing this years survey.
 A N said that less questions were needed ie no more than 6
 A N said that during discussions it was found it was impossible to “act” on all questions.
 R M also said maybe fewer responses to the questions were necessary.
 A N said we needed something within the survey about the telephone system – the
difficulties in getting an answer. The surgery needs a better satisfaction rating.
 A H said that the surgery needed to know the times the it was felt there was a problem.
 R M said he had used the “online” appointment service & found it easy to use.
 A Ho asked that maybe the group could promote the “online” service.
 A N asked how long it takes for test results to come through?
 A Ho said that it takes up to 2 weeks, but urgent ones were done quite quickly.
 R W agreed with that.
 A Ho said that administration staff are not allowed to give out results until the doctor had
seen the report.
 R M suggested the group read last year’s survey report & chose 6 questions that they feel
should be included in this year’s survey. The group could then decide which were the most
popular to be included in this year’s survey.





A N tasked with sending a letter to absent members asking them to read last year’s survey
& chose their 6 questions they would like included this year. Also asking for a £2:50
donation towards Dr Haworth’s retirement gift.
The next meeting was agreed as 5th September 2012
A Ho invited the P L G to attend a “get together” for Dr Haworth on the 31st August 2012
where the gift & card could be given to Dr Haworth.
Dr Sarah Shaw introduced herself to the P L G
A N welcomed her to the practice.