Townsville Community Organisation
Networking Forum
Service Information and
Contact List
for community workers
Revised 7 October 2015
Communities for Children Facilitating Partner Initiative Townsville West is funded
by the Australian Government and facilitated by The Smith Family.
Contents
Aboriginal and Torres Strait Islander Legal Service ..................................................................................................................................................................................... 1
Aboriginal and Torres Strait Islander Women’s Legal Service ..................................................................................................................................................................... 1
Act for Kids................................................................................................................................................................................................................................................... 1
Advanced Personal Management ............................................................................................................................................................................................................... 2
Althea Projects Inc ....................................................................................................................................................................................................................................... 2
Alzheimer’s Australia (Qld) .......................................................................................................................................................................................................................... 3
Anglicare Community & Aged Services ....................................................................................................................................................................................................... 3
Anti-Discrimination Commission Queensland ............................................................................................................................................................................................. 4
APM ............................................................................................................................................................................................................................................................. 4
Australian Hearing ....................................................................................................................................................................................................................................... 5
Australian Red Cross .................................................................................................................................................................................................................................... 5
Autism Advisor Program .............................................................................................................................................................................................................................. 6
Breakthru People Solutions ......................................................................................................................................................................................................................... 6
BSI Learning ................................................................................................................................................................................................................................................. 7
Careers Australia ......................................................................................................................................................................................................................................... 7
Carers Queensland ...................................................................................................................................................................................................................................... 7
Centacare North Queensland ...................................................................................................................................................................................................................... 8
Cerebral Palsy League.................................................................................................................................................................................................................................. 9
Churches of Christ Care Pathways ............................................................................................................................................................................................................. 10
COMLINK.................................................................................................................................................................................................................................................... 10
Commonwealth Respite and Carelink Centre ........................................................................................................................................................................................... 10
Community Information Centre ................................................................................................................................................................................................................ 11
Cootharinga North Queensland ................................................................................................................................................................................................................ 11
Deaf Services Queensland ......................................................................................................................................................................................................................... 12
Defence Community Organisation ............................................................................................................................................................................................................ 12
Department of Aboriginal and Torres Strait Islander and Partnerships.................................................................................................................................................... 13
Department of Education and Training – Early Childhood Education and Care – NQ Region .................................................................................................................. 13
Department of Housing and Public Works ................................................................................................................................................................................................ 13
Department of Human Services ................................................................................................................................................................................................................ 14
Diabetes Queensland ................................................................................................................................................................................................................................ 14
Disability Services QLD .............................................................................................................................................................................................................................. 14
Diversicare ................................................................................................................................................................................................................................................. 14
Dreamtime Training................................................................................................................................................................................................................................... 15
Endeavour Foundation .............................................................................................................................................................................................................................. 15
Everglow Community Care Links Inc ......................................................................................................................................................................................................... 16
Family & Child Connect ............................................................................................................................................................................................................................. 17
Family Inclusion Network Qld Townsville.................................................................................................................................................................................................. 17
Generation One/DETE ............................................................................................................................................................................................................................... 18
Good Beginnings ........................................................................................................................................................................................................................................ 18
Griffith University-Collective Impact Project ............................................................................................................................................................................................. 18
GTEC Training and Development Pty Ltd................................................................................................................................................................................................... 19
Guide Dogs Queensland ............................................................................................................................................................................................................................ 20
HEALING WATERS-Aboriginal & Torres Strait Islander Counselling & Wellbeing Service ......................................................................................................................... 20
Inclusion Works Association Inc ................................................................................................................................................................................................................ 20
Independent Advocacy Townsville ............................................................................................................................................................................................................ 21
Indigenous Business Australia ................................................................................................................................................................................................................... 21
Indigenous Consumer Assistance Network (ICAN) .................................................................................................................................................................................... 21
Ingham Disability Support Services ........................................................................................................................................................................................................... 22
IN-STeP ...................................................................................................................................................................................................................................................... 22
James Cook University - College of Medicine and Dentistry, .................................................................................................................................................................... 23
La Luna Youth Arts ..................................................................................................................................................................................................................................... 23
Magnetic Island Community Care ............................................................................................................................................................................................................. 24
Mates4Mates............................................................................................................................................................................................................................................. 24
Max Employment ...................................................................................................................................................................................................................................... 24
Mental Illness Fellowship NQ .................................................................................................................................................................................................................... 25
Mylestones Employment ........................................................................................................................................................................................................................... 26
National Disability Coordination Officer Programme................................................................................................................................................................................ 27
Northern Australia Primary Health Limited - Community Rehab NQ ....................................................................................................................................................... 27
Northern Australia Primary Health Limited – Mental Health Clinical Services ......................................................................................................................................... 27
Northern Australia Primary Health Limited - New Directions Bubba’s Business ...................................................................................................................................... 28
NQ Autism Support Group......................................................................................................................................................................................................................... 28
NQ Community Services Inc ...................................................................................................................................................................................................................... 28
NQ Toyota Cowboys .................................................................................................................................................................................................................................. 29
Ozcare ........................................................................................................................................................................................................................................................ 29
Parent Connect .......................................................................................................................................................................................................................................... 30
PCYC Upper Ross ....................................................................................................................................................................................................................................... 30
PPE Management People.Projects.Evaluation ......................................................................................................................................................................................... 31
QADA-QLD Aged and Disability Advocacy ................................................................................................................................................................................................. 32
QIFVLS - Qld Indigenous Family Violence Legal Service ............................................................................................................................................................................ 32
Queensland Government – Child, Youth and Family Health Services ....................................................................................................................................................... 33
Queensland Health –Child and Youth Mental Health ............................................................................................................................................................................... 33
Queensland Program of Assistance to Survivors of Torture and Trauma ................................................................................................................................................. 34
Queensland Youth Services ....................................................................................................................................................................................................................... 35
Relationships Australia .............................................................................................................................................................................................................................. 35
Safe at Home Program - Mercy Community Services NQ ......................................................................................................................................................................... 36
Sera’s Women’s Shelter............................................................................................................................................................................................................................. 36
Sharehouse Youth Accommodation Program Inc ..................................................................................................................................................................................... 36
SOLAS ......................................................................................................................................................................................................................................................... 37
Spinal Injuries Australia ............................................................................................................................................................................................................................. 37
St John’s Community Care Ltd ................................................................................................................................................................................................................... 38
St Paul’s Lutheran Church Family Support Ministry .................................................................................................................................................................................. 38
TAFE Queensland North ............................................................................................................................................................................................................................ 38
TAIHS (Townsville Aboriginal & Islanders Health Services Ltd) - Townsville Indigenous Parenting Services ........................................................................................... 39
TAIHS (Townsville Aboriginal & Islanders Health Services Ltd) – Volatile Substance Misuse Program (VSM) ......................................................................................... 39
The Pyjama Foundation ............................................................................................................................................................................................................................. 39
The Salvation Army .................................................................................................................................................................................................................................... 40
The Smith Family ....................................................................................................................................................................................................................................... 41
The Women’s Centre ................................................................................................................................................................................................................................. 42
TOTTS ......................................................................................................................................................................................................................................................... 42
Townsville and Regional Disability Support Service (TARDISS) ................................................................................................................................................................. 43
Townsville City Council – City Libraries ..................................................................................................................................................................................................... 43
Townsville City Council – Community Development................................................................................................................................................................................. 44
Townsville Community Legal Service ........................................................................................................................................................................................................ 44
Townsville Correctional Facility ................................................................................................................................................................................................................. 45
Townsville Enterprise ................................................................................................................................................................................................................................ 45
Townsville Intercultural Centre Ltd ........................................................................................................................................................................................................... 45
Townsville Multicultural Support Group (TMSG) ...................................................................................................................................................................................... 45
UnitingCare Community ............................................................................................................................................................................................................................ 46
Victims Assist Qld ...................................................................................................................................................................................................................................... 46
Volunteer Community Recovery Coordination Group .............................................................................................................................................................................. 47
Volunteering North Qld ............................................................................................................................................................................................................................. 47
Western Suburbs Kindergarten ................................................................................................................................................................................................................. 47
YWAM ........................................................................................................................................................................................................................................................ 48
Quick Service Overview ............................................................................................................................................................................................................................. 49
Organisation
Aboriginal and
Torres Strait
Islander Legal
Service
Services Provided
The Aboriginal and Torres Strait Islander Legal Service (Qld) LTD,
is a non-profit, community based organisation contracted by the
Commonwealth Attorney Generals’ Department (AGD) to provide
criminal, civil and family law services to Aboriginal and Torres Strait
Islander Australians and their families in Queensland.
Address
Commonwealth Building Level 2
143 Walker Street
Townsville Qld 4810
Contact
Mr Garry Scott
Lawyer
[email protected]
PO Box 791
Townsville Qld 4810
Monday to Friday, 8.30am – 4.30pm
T: 07 4722 5111
F: 07 4772 1340
Aboriginal and
Torres Strait
Islander
Women’s Legal
Service
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Suite 12
155 - 157 Denham Street
Townsville 4810
Free Legal Advice for Women
Community Legal Education
Legal information workshops in the following areas of legal
issues: Family Violence, Family Dispute Resolution, Police
Powers and your rights, Child Protection or if community would
like specific issues the service is happy to accommodate
My Journey My Footprints – An alternative approach to child
protection
Jodie Vincent
Community Development Worker
07 4721 6007
PO Box 1062
Townsville 4810
Mon – Fri, 9.00am - 4.30pm
T: 1800 082 600
F: 07 4724 5112
E: [email protected]
W: www.atsiwlsnq.org.au
Act for Kids
ACT for Kids is a non-government not-for-profit organisation proving
free professional support services to help families experience stress
or problems.
Lot 1 Endeavour Drive
Western Campus James Cook University
PO Box 153
James Cook University
Qld 4811
Through education, assessment and specialised therapeutic
intervention, we offer parents the support they need to raise happy,
healthy and enjoy positive family relationships.
Monday – Friday, 8.00am-5.00pm
We work to:
 Keep kids safe by providing information & support & counselling
to help parents care for their children
 Help families develop new ways to cope in times of stress
 Support & counsel children who have experienced trauma
through abuse or neglect
T: 07 4755 8777
F: 07 4755 8700
E: [email protected]
W: www.actforkids.com.au
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Renee McAllister
Regional Coordinator
[email protected]
TBC
Intensive Family Support Service
[email protected]
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Improve developmental outcomes for children
Implement the Intensive Family Support Program – Outreach to
Ayr, Charters Towers and Ingham.
The ACT for Kids team includes psychologists, social workers,
teacher, nurse, occupational therapist and speech language
pathologist. They are specialist in trauma and work with children
and their carers/family to help them develop and achieve their own
goals for their future and wellbeing.
Goals often include:
 Learning protective behaviours
 Parenting support and strategies
 Dealing with grief and loss
 Family relationships
 Address traumatic experiences
Our friendly team is able to help all kinds of families from all kinds of
backgrounds, with many different needs. All of our services are
provided for free to children and families.
Advanced
Personal
Management
Althea Projects
Inc
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5/281 Ross River Rd,
Aitkenvale QLD 4814
Free Disability Employment Service
Training and Work Readiness Service
Youth Based Apprenticeships
DMS & ESS Disability Programs
Workplace Modifications
Servicing Townsville – City, Aitkenvale, Thuringowa Central &
Magnetic Island, Ingham, Ayr and Charters Towers.
PO Box 132
Aitkenvale QLD 4814
T: 07 4755 2188
F: 07 4755 2155
E: [email protected]
W: www.apm.net.au
Althea Projects Incorporated currently provides the following
programs:
Level 2
296 Ross River Road
Aitkenvale Qld 4814
Shared Family Care is a program which recruits, trains, assesses
and supports Foster and Kinship Carers in the Townsville, Burdekin
and Charters Towers regions. Our program assists Foster and
Kinship Carers navigate through many challenges in their role and
ensure quality and individualised support and care is provided to
PO Box 905
Aitkenvale Qld 4814
Mon – Fri, 9am-5pm
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Geoff Klaer
Site Manager
0488 919 335
[email protected]
David Swayn
Site Manager
0439 926 789
[email protected]
Mandy Thompson
[email protected]
children and young people who have experienced trauma.
Wee Care Residential service provides 24 hour, 7 days a week
crisis/emergency accommodation for children up to and including 11
years of age. The service is flexible and committed to meeting the
individual needs of children, young people and their families. As a
result of Australian Government funding, Wee Care is able to
provide limited assistance to families in crisis. Emergency relief is
available in the form of food parcels and vouchers to families in a
variety of limited circumstances. Please contact us to see if you’re
eligible.
Shared Family Care Program
T:07 4779 3332
F: 07 4779 3303
Wee Care Residential / ERF / First Steps
T: 07 4772 4499
F: 07 4721 6401
E: [email protected]
W: http://www.altheaprojects.org.au
F: https://www.facebook.com/#!/AltheaProjects
First Steps is a pilot program in partnership with the Department of
Communities, Child Safety and Disability Services. Althea Projects
now deliver the first mother and new born baby assessment and
support service in the North Queensland region.
Alzheimer’s
Australia (Qld)
Alzheimer’s Australia (Qld) aim is to improve support for people
living with dementia and their carers in North Queensland and
enhance the wellbeing of people with dementia by advocating for
the needs of people living with dementia, their families and carers.
Alzheimer’s Australia (Qld) provide the following services:
National Dementia Helpline – 1800 100 500
Provides advocacy, support services, education and information.
Dementia Behaviour Management Advisory Service – 1800 699
799
Provides support for people caring for someone with dementia
whose behaviour is having an impact on their care in an aged care
facility or at home.
165 Kings Road
Pimlico Qld 4812
Coralie Friend
[email protected]
Dementia Support Centre: Mon-Fri, 9am-1pm
Service Centre: Mon-Fri, 8am–4pm
T: 07 4755 1177
F: 07 3895 2866
E: [email protected]
W: www.fightdementia.org.au
Younger Onset Dementia Key Worker – 1800 100 500
Provides individualised information and support to improve the
quality of life for people with younger onset dementia.
Anglicare
Community &
Aged Services
Funded to provide:
 Public Intoxication Support (via MPIP) - Managing Public
Intoxication Program;
 Under 65's (Nursing, personal care, domestic, respite,
centre based activities and social support);
11/155 Denham Street
Townsville Qld 4810
PO Box 2108
Townsville Qld 4810
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Pania Brown
[email protected]
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AntiDiscrimination
Commission
Queensland
Over 65's HACC (Nursing, personal care, domestic, respite,
centre based activities and social support);
a range of Packaged Care Options to assist elderly clients
to remain living independently at home and in the
community
ADCQ is an independent statutory body. Our role is to promote the
Anti-Discrimination Act. Our main roles include:
 Enquiry service (face to face, phone, email)
 Complaints and conciliation of complaints – we resolve
complaints and attempt to help parties resolve their issues
through conciliation conferences;
 Provide education to all sectors (at our offices or onsite at
your workplace);
 Community engagement – encourage understanding,
acceptance and public discussion of human rights.
Qld Anti-Discrimination Act 1991 protects people against:
 Discrimination
 Sexual harassment
 Vilification
 Victimisation
 Unlawful requests for information
Office Hours:8am-5pm
T:07 4722 0400
F: 07 4722 0444
E: [email protected]
W: http://www.anglicaresq.org.au/
F:
https://www.facebook.com/AnglicareSouthern
Queensland
Ground floor,
187–209 Stanley Street
Townsville City Qld 4810
Anne Franzmann
Regional Manager
[email protected]
PO Box 1566
Townsville Qld 4810
Toni McGregor
Assistant Human Rights Officer
Mon – Fri, 8.30am - 4.30pm (Closed 1-2pm)
T: 1300 130 670 (Toll free)
T: 07 4421 4000
E: [email protected]
W: https://www.adcq.qld.gov.au/
Find us on Facebook!
If you need more information please see our website.
APM
281-285 Ross River Road
Aitkenvale Qld 4814
PO Box 132
Aitkenvale Qld 4814
Mon – Fri, 8.30am – 5.00pm
T: 07 4755 2188
F: 07 4755 2155
E: [email protected]
W: http://apm.net.au/employment-services/
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David Swayn
[email protected]
Australian
Hearing
Australian Red
Cross
Australian Hearing delivers fully subsidized hearing services to
eligible clients under the Australian Government Hearing Services
Program. To be eligible for these services a client must be one of
the following criteria:
 Pensioner Concession Card Holder
 Department of Veterans Affairs Gold Card or White Repatriation
Health Card Holder
 Aboriginal or Torres Strait Islander over 50 years of age
 Sickness allowance recipient
 Children with a diagnosed hearing loss are seen up to the age
of 26 years for their hearing needs. Children under 3 years of
age can be initially tested without referral, and children over 3
years without a diagnosed hearing loss must be screened
through Queensland Health Campus first.
Suite 2/24-28 Ross River Road
Mundingburra Qld 4810
Australian Red Cross has multiple programs including:
12 Wickham Street
Townsville City
PO Box 387
Townsville Qld 4810
Donna Yates
Manager
[email protected]
Office Hours 8:30am-5pm
T: 07 4771 9100
F: 07 4728 4831
E: [email protected]
W: www.hearing.com.au
Family Support program, provides intensive support and case
management for families with children 0-5.
Office Hours: 9:00am-5.00pm
Homestay supports families and individuals at risk of homelessness
to maintain independent housing or gain access to long term
sustainable housing, so they can have stability needed to
experience wellbeing, dignity and security.
P: 07 4753 0600
F: 07 4721 6631
E: [email protected]
W: www.redcross.org.au
The Street to Home Program supports people who are sleeping
rough or experiencing chronic homelessness in the Townsville area,
to move into stable long term housing. The program focuses on
helping clients to make long term life-style changes so they can
successfully participate in community life, education and
employment where appropriate
The Referral for Active Intervention Ancillary Program (RAI
Ancillary) is run in partnership with Relationships Australia and
provides practical hands-on support to enhance parenting skills,
develop family communication and relationships, and improve
linkages with schools and the local community.
The Red Cross Homelessness Service Hub supports vulnerable
people who are experiencing, or at risk of, homelessness in
Page 5
Gerard Byrne
Senior Manager, Regional Services
[email protected]
Townsville. The Homelessness Services Hub provides planned,
time-limited and solution focussed support to individuals and
families who are homeless or at risk of homelessness. We work
collaboratively with specialist and mainstream services in the
Townsville area to make a significant and meaningful impact on
ending homelessness together.
Townsville Wellbeing Centre is an accommodation centre located
on Townsville General Hospital grounds for people accessing
medical treatment in Townsville that live or reside in other areas.
The centre provides activities and information support and referral
for guests and their families and is staffed mostly by caring and
committed volunteers.
Australian Red Cross Aboriginal and Torres Strait Islander Regional
Engagement Program’s of main aim is to promote and implement
various outcomes from the Australian Red Cross Aboriginal and
Torres Strait Islander Strategy 2009-2015. Through providing advice
and guidance to support North Queensland Red Cross’ cultural
proficiency across its workforce, policy, program and service
activities, we hope to increase building stronger relationships with
our Aboriginal and Torres Strait Islander families in the North
Queensland region.
Autism Advisor
Program
15-17 Marr St
Edmonton QLD 4869
Liz Barbara
[email protected]
07 4034 6608 / 0428 989 438
PO Box 965
Edmonton QLD 4869
Monday – Friday 8:30am - 4:30pm
T: 1800 428 847
F: 07 4034 6655
E: [email protected]
W: www.autismqld.com.au
Breakthru
People
Solutions
Break Thru Training Services offer a pathway to success for
businesses and individuals seeking an advantage in today’s
competitive business environment. Our vocational education
services deliver the highest quality training including both accredited
121 Ingham Road
Townsville QLD 4810
T: 07 4771 9500
Page 6
Sandra Humphrey
[email protected]
Ph: 0401 461 018
courses and job-ready skills. Whether you’re looking to run your
business with a highly skilled workforce, or get that great next job,
we can help you!
F: 07 4728 1309
E: [email protected]
W: Breakthru.org.au
Fee for service training and professional development workshops
and training funded under Certificate III guarantee
BSI Learning
Careers
Australia
Carers
Queensland
BSI LEARNING – Pathways2Employment is an Employment
assistance service for Prisoners Pre and Post Release - for persons
who are or have been incarcerated in a Correctional Centre. BSI
Learning is a Registered Training Organisation.
Townsville and Regions
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602 Ingham Rd
Bohle QLD 4818
Face to face training & Flex-learn options available:
Dual Diploma of Counselling & Community Services Work
Diploma of Youth Work
Diploma Of Business
Diploma of Leadership & Management
Diploma of Human Resources Management
Diploma of Project Management
Diploma of Marketing
Diploma of Logistics
Certificate III In Aged Care
Certificate III In Early Childhood Care
Community Connect Workshops every Wednesday – Free
P: 07 4779 5232
F: 07 4779 3384
W: www.bsilearning.com.au
PO Box 7209
Garbutt QLD 4814
Michelle Taylor
[email protected]
Jason Toomey
[email protected]
Michael Hammond-Wilson
[email protected]
Monday - Friday 8:00am-4:00pm
T: 07 4771 0100
F: 07 4771 0799
E: michael.hammond-wilson2 @careersaustralia.edu.au
W: http://www.careersaustralia.edu.au/
F: TownsvilleTrainingCourses
A carer is a person who provides unpaid care and support to family
members or friends who have a disability, mental illness, chronic
condition, terminal illness or who are frail aged. There are nearly
500,000 carers in Queensland. Carers Queensland is the peak body
representing their diverse concerns, needs and interests.
21 Ross River Road
Aitkenvale Qld
Carers Queensland provides programs such as the carer advisory
service, counselling, advocacy, no interest loan scheme, mentoring,
carer support groups, information and guided referral. Carers
Queensland has specific programs for young carers, culturally and
linguistically diverse carers and care recipients, and as a registered
training organisation provides training specifically targeted to the
learning needs of carers.
Monday - Friday 8.30am to 5.00pm
PO Box 256
Aitkenvale QLD
T: 07 4725 8853
F: 07 4725 2360
E: [email protected]
W: www.carersqld.asn.au
Page 7
Kirsty Ahern
[email protected]
There are a range of emotions that carers experience and dealing
with them is not always easy. As part of the National Carer
Counselling Program, qualified professional counsellors are
available through Carers Queensland to assist carers with coping
skills, grief and loss, transition issues, problem solving, emotional
support and carers’ mental health and wellbeing needs.
Carers Queensland has offices located in Cairns, Townsville,
Mackay, Rockhampton, Hervey Bay, Maroochydore, Stafford,
Mount Gravatt, Camp Hill, Palm Beach, Ipswich, Toowoomba and
Roma. For more information or to contact your local office, call
1800 242 636.
Centacare
North
Queensland
Centacare North Queensland provides a range of counselling and
support programs to assist individuals, families and communities.
Services in the Townsville and surrounding communities are:
 ACCESS: An Employee Assistance Program that provides a
variety of services to businesses including Counselling, Critical
Incident Response, Training, Workshops, Dispute Resolution,
Supervision & Professional Support.
 BRIDGE: provides counselling and family support services to
enhance family dynamics and promote healthy relationships.
 Circle Of Life: provides counselling, education and support
services to assist individuals, couples and families to manage
pregnancy related concerns.

410 Ross River Rd
Aitkenvale
Peter Monaghan
Director
PO Box 1362
Aitkenvale Qld 4814
Paula La Rosa
Deputy Director
[email protected]
Mon and Thurs 8.30am - 5.00pm;
Tues and Wed 8.30am - 7.30pm;
Fri 8.30am - 4.30pm.
T: 07 4772 9000
F: 07 4755 0322
E: [email protected]
W: http://www.centacarenq.org.au
Disability Services: Centacare North Queensland delivers a
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range of direct care and case management services to
people with disabilities and their families.
 Volunteer Host Program: Provides respite and support
to families of children with a disability aged between
0-12 years.
 Baby Bridges: An innovative early intervention
playgroup program that provides play therapy time
with children, while the parents receive information,
training and support in order to increase their
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capacity to care for their child who has a disability.
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Education and Life Skills: provides courses on enhancing
personal, interpersonal and parenting skills, and address
specialized relationship issues such as men and family
relationships, and families dealing with high levels of conflict.
Family Intervention Service: provides intensive family support
services to families that have been referred from Department
of Communities, Child Safety Services where the plan is for
children to return to or remain safely in the family home with
support
Family Relationship Centre: Family Dispute Resolution,
information and education to families who want to discuss and
explore parenting arrangements and issues that impact on
families who are separated or separating.
Family Relationship Counselling: Provides relationship
counselling to individuals, couples and families around issues
that can impact on a family and relationship.
Gambling Help: Provides counselling and support to
individuals and families experiencing the harmful effects of
gambling
HIPPY Burdekin: provides support services to strengthen
parent’s capacity to actively support their children’s ongoing
engagement in education.
Pathways: provides counselling and support services in school
settings.
ROSA: provides therapeutic counselling to children and young
people to assist in their healing from the impact of abuse or
neglect.
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Cerebral Palsy
League
The Cerebral Palsy League (CPL) is a non-profit organisation that
provides vital therapy and support services to more than 8,000
children and adults with disabilities in Queensland.
22 Ridley Road
Kirwan Qld 4817
In Townsville, we provide the following services:
PO Box 4279
Kirwan Qld 4817
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Mon - Fri, 8.30am-4.30pm
Home Support and Respite
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Camille Evans
In Home and Community Support
[email protected]
Delwyn Field
Allied Health Services
[email protected]
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Churches of
Christ Care
Pathways
Support in the Community
Allied Health Services
My Life Consultancy
My Time Parent Support Group
Vacation Care Program
Training Services
Health Liaison/Education
T: 07 4799 9600
F: 07 4723 5300
E: [email protected] - In Home and
Community Support
E: [email protected] - Allied Health Services
Churches of Christ Care Pathways Townsville provides a range of
services for children and young people under the care of, or at risk
of being taken into the care of, the Queensland Department of
Communities, Child Safety and Disability Services.
Ronan Street
Vincent Qld 4814
Michelle Lemon
Service Manager
PO Box 4204
Vincent Qld 4814
We also deliver specialist services to support the needs of the child
safety sector. Our services in Townsville include foster care,
residential care, support independent living and assessment and
intervention.
Mon – Fri, 9.00am-5:00pm
T: 07 4771 8888
F: 07 4728 8156
Runs the Vincent Men’s Shed.
COMLINK
Commonwealth
Respite and
Carelink Centre
Vincent Men’s Shed
Cnr Fulham & Palmerston Streets
Vincent Qld 4814
PO Box 1933
Aitkenvale Qld 4814
Bruce Pederson
Vincent Men’s Shed
T: 0404 866 246
E: [email protected]
E: [email protected]
ComLink - linking community through transport and care solutions.
Assisting with transport to and from:
 Shopping
 Medical Appointments
 Community and Social Events
Social support assists a client to participate in community life.
Activities include:
 Visiting Services
 Telephone Based monitoring services
 Assisting the person with shopping and other related activities
559 Flinders St
Townsville Qld 4810
Kain Allen
[email protected]




The Stanton Centre
Level 6
31 Leichardt St
North Ward
Emergency Short Term Respite for Carers.
Mental Health Respite Program
Young Carers Respite Program
Young People with Disabilities Respite Program
PO Box 3432
Hermit Park Qld 4812
Mon-Fri, 9.00am-4.00pm
T: 07 4417 1700
E: [email protected]
W: www.comlink.org.au
Page 10
Kelly Wing
Team Leader
[email protected]
Community
Information
Centre


Aged Care Respite Program
Information and referral service

Publish:
o Community Resource Directory
o Townsville Recreation Directory
o Halls and Venues Guide
o Arts e-Bulletin
o Online Community Event Calendar
Level 1, Northtown,
280 Flinders St
Townsville Qld 4810
Provides:
o FREE information and referral service
o New Residents Information Packs
o A range of brochures on display in the centre
o English classes for migrants and refugees
o Learning Links Program
Mon – Fri, 9am – 4pm

Cootharinga
North
Queensland
T: 1800 052 222 (Free Call)
T: 07 4417 1200
Margaret Robertson
Acting Coordinator
[email protected]
Po Box 1314
Townsville Qld 4810
T: 07 4771 4230
F: 07 4771 4271
E: [email protected]
W: www.bit.ly/CICTownsville
F: www.facebook.com/CICTownsville
Cootharinga is a quality service provider who has been supporting
people with disabilities in North Queensland for over 60 years.
Located at 20 Keane Street Currajong, Cootharinga provides
accommodation and support services in Townsville, Cairns, Mackay
and regions in between.
We provide the following services:
 Allied Health Service for Children
 Allied Health Service for Adults
 Community Living
 Respite & Carer Support
 Rehabilitation Technology Service
 Supports for School Leavers
 Mobile Attendant Care
 Parent Connect - Townsville & Rockhampton
 My Time Playgroup
 Your Life Your Choice
Our Rehabilitation Technology Service is unique to North
Queensland. It involves seating assessments and repairs to
mobility equipment, including assistive technology.
Cootharinga also has an Aboriginal and Torres Strait Liaison Officer
and Resource and Information Centre both located at Currajong.
Cootharinga North Queensland would like to acknowledge the
20 Kean St
Currajong QLD 4812
T: 07 4759 2000
F: 07 4779 9443
W: http://www.cootharinga.org.au/
Page 11
Parent Connect
w: http://www.parentconnect.org.au/
E: [email protected]
My Time Playgroup
Facebook:
https://www.facebook.com/parentconn
ectnq?ref=hl
traditional custodians on which land we stand, the Wulgurukaba and
Bindal people. We also pay our respects to elders, past present and
future
Cootharinga employ over 200 staff, with a strong focus on relevant
staff training and development.
Our success is directly reliant on the support and involvement of the
local community. Fundraising plays a vital role in the viability of
Cootharinga, It is our goal to continue working with the local
community to further achieve our vision of ...."Building a better world
with people of all abilities!."
Deaf Services
Queensland
Defence
With a vision of Deaf people empowered, connected and achieving,
all the services and programs provided by Deaf Services
Queensland aim to enable the community to live full and
independent lives. Deaf Services Queensland has been providing
information, referral, advocacy, aged care, independent living skills
support, community education and employment support to the Deaf
community in Queensland for over 106 years.
Some of the key services and programs Deaf Services Queensland
provides are:
 Auslan Interpreting
 Culturally and Linguistically Diverse Interpreting
 Auslan Translations
 Employment Support Services
 Australian Sign Language (Auslan) Classes
 Information and Referral
 Independent Living Support
 Deafness Awareness Training
 Children and Families Support
All of these services sit at the core of Deaf Services Queensland
and aim to assist the Deaf and hearing impaired community and
provide a connection between the Deaf and hearing communities.
Being a small not-for-profit organisation, we rely heavily on the
generosity of the community. Without consistent funding and
donations, a lot of the programs and services we provide would not
be sustainable in the long term. All donations, whether big or small,
are greatly appreciated and go toward continually increasing our
capacity to provide these important services to the Deaf and hearing
impaired communities of Queensland
111 Charters Towers Road
Hermit Park Qld 4812

Nathan Business Centre
Community Capacity Building
Pani Brown
Community Development Officer
[email protected]
PO Box 3641
Hermit Park Qld 4812
Mon – Fri, 9am-5pm
T: 07 4724 4163
F: 07 4772 4338
E: [email protected]
W: www.deafservicesqld.org.au
Page 12
DFH 1800 624 608
Community
Organisation




340 Ross River Road
Aitkenvale QLD 4814
Absence from Home
Mobility Support
Critical Incident Support
Command Management Policy Advice
Postal: MILPO
Lavarack Barracks
Townsville QLD 4813
T: 1800 624 608
E: [email protected]
Department of
Aboriginal and
Torres Strait
Islander and
Partnerships
Department of Aboriginal and Torres Strait Islander Partnerships
(DATSIP) provides a whole-of-government policy leadership,
program development, implementation, coordination and monitoring
across Government and by directly delivering services to Aboriginal
and Torres Strait Islander Queenslanders.
DATSIP is also responsible for increasing the economic
participation and improving community participation of
Queensland’s Aboriginal and Torres Strait Islander people.
Level 4, State Govt Building
187-209 Stanley Street
Townsville City Qld 4810
Marion Callope
[email protected]
PO Box 5620
Townsville Qld 4810
Mon – Fri, 8:30am-4.30pm
T: 07 4799 7470
F: 07 4799 7549
W: www.datsima.qld.gov.au
Department of
Education and
Training – Early
Childhood
Education and
Care – NQ
Region
The role of the North Queensland Early Childhood Education and
Care (ECEC) is to work collaboratively in partnership with ECEC
services and schools to support the delivery of high quality
programs and successful transitions to all children.
Level 7, 445 Flinders Street
Townsville Qld 4810
Kerri Giebel
[email protected]
PO Box 5179
Townsville Qld 4810
Mon – Fri, 9.00am – 5.00pm
T: 07 4758 3385
F: 07 4758 3399
E: [email protected]
W: http://deta.qld.gov.au/earlychildhood/
Department of
Housing and
Public Works




Social Housing
Rent Connect
Bond Loan and Rental Grant Program
Occupational Therapy
Po Box 953,
Townsville QLD 4810
T: 07 4760 7378
Page 13
Kathryn Whitehead
[email protected].
gov.au
Department of
Human
Services
The Department of Human Services is responsible for the
development of service delivery policy and provides access to
social, health and other payments and services. It was created on
26 October 2004 as part of the Finance and Administration portfolio.
The Human Services Legislation Amendment Act 2011 integrated
the services of Medicare Australia and Centrelink on 1 July 2011
into the Department of Human Services.
www.humanservices.gov.au
Craig Anderson
Families Stakeholder Coordinator
(Qld)
T: 07 4775 0001
M: 0434 183 595
E:
[email protected].
au
29 Finchley St
Milton Qld 4064
Grace Ward
[email protected]
Payments and services
The department offers a range of health, social and welfare
payments and services through:
Medicare looks after the health of Australians through programs
such as the Pharmaceutical Benefits Scheme, the Australian
Childhood Immunisation Register and the Australian Organ Donor
Register.
Centrelink delivers payments and services for retirees, the
unemployed, families, carers, parents, people with disabilities,
Indigenous Australians, and people from culturally and linguistically
diverse backgrounds, and provides services at times of major
change.
Child Support gives separated parents the financial and emotional
support needed for their children’s wellbeing.
Diabetes
Queensland





Got Suga Workshops
Aboriginal Health Worker Workshops
Swap It Programs
Need for Feed
Supermarket Tours
GPO Box 9824
Brisbane Qld 4001
T: 1300 136 588 / 07 3506 0999
F: 61 7 3506 0909
E: [email protected]
W: http://www.diabetesqld.org.au/
Disability
Services QLD
Diversicare





Accommodation Support
Respite
Therapy Services – 0-6 years
Case Management
Support Linking
313 Ross River Rd
Aitkenvale

Multicultural Advisory Service
34/184-188 Vickers Road
07 4799 5250
[email protected]
Page 14
Julie Fraser






Multicultural Healthy Lifestyle Project
Provides culturally sensitive information/education sessions to
Culturally and Linguistically Diverse Communities (CALD).
Promotes services to CALD communities
Provides cross cultural training to aged care service providers.
Assist community care service providers to work effectively with
CALD clients
Identify gaps and barriers faced by CALD communities.
North Condon QLD 4815
0407 045 203
[email protected]
PO Box 246
Thuringowa Central QLD 4817
Monday 8.00am-4:30pm
Tues – Fri 8.00am – 4.00pm
T: 07 4723 1470
F: 07 4723 8492
E: [email protected]
W: www.diversicare.com.au
Dreamtime
Training




Endeavour
Foundation
Indigenous owned but not Indigenous only – We train everyone!
At each campus that you walk into - Sunland Plaza, Townsville
or Raintree in Cairns, you will meet up with one of our Front
Deck Managers who will discuss with you our courses from
Language, Literacy and Numeracy to Government funded pay
now study later diplomas.
Each student will be provided a support mentor and course
mentor. Near to the end of your course our Lifestyle Manager
will contact each student to assist in any employment needs –
resume services, interview skills sessions etc.
Our goal is not just to be a training company but an organisation
that provides outcomes – a pathway to employment.
Endeavour Foundation provides individualised person-centred
opportunities and support. Person-centred support shapes the
service around the individual, enabling people to achieve life goals
and aspirations by focusing on what is important to each person.
We design a response that meets individual needs and recognises
the diversity of people. Within this philosophy we provide a range of
support options for people of all ages.
Our services:
 Education We provide a range of services to support education
and enhance opportunities for people with a disability.
 Latch-On® (Literacy and Technology) provides literacy,
technology and life skills training for young adults
 CLUE (Continued Learning for Under 30s)
2/14 Harvey’s Range Road
Kirwan Qld 4817
PO Box 1444
Thuringowa Central Qld 4817
Mon – Fri, 9am – 5pm
T: 1300 571 060
F:
E: [email protected]
W: www.dreamtimetraining.com.au
18 Landsborough St
North Ward Qld 4810
PO Box 711
Townsville Qld 4810
Mon – Fri, 8.30am-4.30pm
T: 07 4729 6000
F: 07 4721 2296
E: [email protected]
W: http://www.endeavour.com.au/
Page 15
Nephi Reilly
[email protected]









Everglow
Community
Care Links Inc
Post-School Options Post-School Options supplies the tools for
young people & their families to support their transition from
school as they plan for the future.
Learning & Lifestyle Support Learning & Lifestyle support
services use a person-centred support model to enhance the
independence, confidence, self-esteem, interaction skills and
life choices of each person. It provides centre-based support
where people can access a range of learning programs,
including recreational and social activities
Supported Employment We offer full time and part time
employment, training, and personal development at locations
throughout Queensland and Western Sydney
Home Care; Home Care team are dedicated to supporting you
to age well in your own home
Accommodation Support : includes Drop-In support, Residential
accommodation & full time in home support
Respite : includes Flexi, Centre-based day, Centre-based &
Vacation/sibling respite
Children & Youth Support
Assisted Holidays
Advocacy & NDIS Get empowered! Read Endeavour
Foundation’s Advocacy Manual and Workbook on our website.
Everglow is a not-for-profit association whose purpose is to advance
health, social and public welfare by providing person-centered
community based services to frail and older people and people
experiencing a disability.
Together with our clients and the community we work in
partnerships to provide programs and services that strengthen
individual independence and autonomy and foster social connection
and cohesion.
We believe that life is a journey and that neither age nor physical
nor mental infirmity can diminish the unique characteristics each
individual brings to this earth and our community. We live what we
believe through our service delivery and especially through our
holistic wellness program.
Shop 4/ 237-239 Riverside Bvld
Douglas Qld 4814
PO Box 949
Aitkenvale Qld 4814
Office Hours: 8.30am-5.00pm
T: 07 4725 1822
F: 07 4725 1046
E: [email protected]
W: www.eccli.org.au
In our Wellness Program anyone is able to join, you do not have to
be elderly or disabled. Some of our programs include, posture and
Page 16
Patricia Schluter
[email protected]
balance, chair yoga, normal yoga, neurological Therapy, Music
Therapy, we think everyone should benefit from these classes.
Family & Child
Connect
Family Inclusion
Network Qld
Townsville
Family & Child Connect is a community based intake and referral
service that helps at-risk and vulnerable families connect with the
services they need to safely care for their children at home. The
service helps families to receive the help they need before their
problems escalate, requiring Child Safety to intervene.
When a referral is made to Family & Child Connect an initial
assessment of the concern is undertaken and a range of responses
are considered. Responses include:
Information & Advice: Information & advice are provided to the
referrer as to how they can respond. This may include advice on
how to keep the family engaged and information on local support
services that may be able to help.
Referral to a support service: Assist the referrer to refer the family
to a support service. The service may assist the referrer to gain the
families consent to the referral, and facilitate engagement between
the referrer and the support service to ensure a smooth process.
Active engagement & Referral to Intensive Family Support
services: Where families have multiple or complex needs, Family &
Child Connect engages them in a more detailed needs assessment
and seeks their consent to be referred to an Intensive family
Support service.
Anyone can contact Family & Child Connect for general advice and
information, including parents, family members, young people and
other community members and services.
111 Charters Towers Road
Hermit Park QLD 4812

431 Ross River Road
Cranbrook Qld 4814
Individual and group support with parents, grandparents and
significant others caught up with Child Safety Intervention in
their families
 Support in meetings with Child Safety
 Support in the Children’s Court and in the Family Court
 Systems advocacy
 Community Development
 Community Education
Family Inclusion Network now undertakes twice monthly visits to
Townsville Correctional centre supporting prisoners whose children
are in care with Child Safety. This is in addition to twice monthly
support groups, individual support for self-advocacy, court support
and support with Child Safety, and social systems advocacy.
Peta Anderson
[email protected]
PO Box 3040
Hermit Park QLD 4812
Mon, Wed, Thurs, Fri 8:30am – 5:30pm
Tuesday 8:30am – 7:30pm
T: 07 4421 8300
F: 07 4421 8395
E: [email protected]
W: https://www.qld.gov.au/community/caringchild/family-child-connect/
PO Box 1839
Townsville Qld 4810
Office Hours: Variable
T: 0402 254 984
E: [email protected]
W: www.fin-qldtsv.org.au
Page 17
Ros Thorpe
E: [email protected]
Generation
One/DETE
Pathway Program
With schools and outside agencies build work readiness skills of
Indigenous students from beginning of secondary school; develop
strategies for successful engagement with employers and retention
of students post-schooling; help end disparity between Indigenous
and non-Indigenous students in one generation
17-19 McLeod St Cairns
0439 556 331
http://generationone.org.au/
Christine Fry
0439 556 331
Pathway Program Coordinator
[email protected]
Good
Beginnings
A Good Beginnings Program, Part of Save the Children Australia:
Vincent State School, Block B,
Hodges Crescent,
Vincent, QLD 4814
Townsville Manager
0419 405 901


Vincent Family Support Program, assisting families with children
0-12 years living in Vincent, or attending Vincent State School,
through an early intervention, family-focused model.
PO Box 4168
Vincent QLD 4814
Vincent Family Support Hub, Tuesdays for a range of support.
Office Hours: Mon-Fri, 8am-4pm

Griffith
UniversityCollective
Impact Project
Deadly Learning Playgroup. Play-based learning for children 05 years, with their parents/carers, providing assistance with
school readiness and preparation.

Deadly, Strong & Proud Workshop once per term.

Empower2Action Family Support Program, assisting families
with children 0-18 years living in Kirwan East, Condon or
Rasmussen. Range of family-focused support and assistance
and parent education.
What is the Collective Impact Project? This is an action research
project which works through selected Communities for Children
sites and is based on the idea of ‘collective impact’. The idea behind
collective impact is that we have to find better ways to work together
– COLLECTIVELY – and in genuine collaboration if we are ever to
solve complex social issues (like poverty, homelessness, or child
welfare). This is because complex problems are caused by multiple
causal factors interacting with each other in complicated ways.
What we need to see is the impact of lots of people working
together collectively: community organisations, government
agencies, schools, local businesses, local leaders and community
members. The partners in this project come from a range of
government, non-government and university organisations: they
have made a commitment to work together to support communities
T: 07 4725 3353
F: 07 4728 6706
E: [email protected]
W: http://www.goodbeginnings.org.au/
Vincent State School, Block B,
Hodges Crescent,
Vincent, QLD 4814
Wednesdays and Thursdays
T: 07 4728 1702
F: 07 4728 6706
E: [email protected]
W: http://www.griffith.edu.au/collective--‐
impact
Page 18
Cristi Morf
[email protected]
to achieve better outcomes for children and families. The overall
aim of this project is to improve the functioning of the child serving
system in local communities by promoting strong collaborations who
work together to solve complex problems.
What does a Collective Impact Facilitator do?
It takes a lot for organisations to work together: it doesn’t just
happen by itself. There are a lot of reasons for this: it can be really
time-consuming and challenging to develop a strong and genuine
collaboration between disparate partners; organisations sometimes
work at cross-purposes; community service organisations are used
to having to compete for funding; and it is really hard to implement
shared systems for measuring collective impact. Research around
the world on collective impact projects suggests that dedicated
resources (collective impact facilitators) are needed to support
collaborative efforts, to help everyone work together and try to
overcome the barriers that often thwart people’s attempts to work
this way.
GTEC Training
and
Development
Pty Ltd
Recruitment Services
Industry Training
LLU Training
Mentor Program
Cert 3 Qualifications
Employment options in varied Industries
Work experience options
Unit 7, 284-286 Ross River Road
Aitkenvale Qld 4814
Mon – Fri, 9.00am-4.30pm
M: 0459 945 000
Men at Heart - Think of this, what you would say to be involved in a
group of new friends that meet and share and take part in activities
and adventures that install a strong sense of achievement and
success. Men have a heart and deserve a space to have a sense of
fellowship and build lasting friendships, and try new experiences or
be a part of enriching past times. This group is an initiative that has
been established by Benjamin Scott the CSO from Gtec Training,
he will be facilitating the group for the duration of the program. He
has built strong networks both in community and industry, which he
has chosen to bring to the members of MAH and support the
participants both in his own professional capacity but also with
external stakeholder support. MAH group is a supportive
environment but is targeted at building self-initiative and choice and
decision making, this is to give its members a sense of ownerships
E: [email protected]
W: www.gtectrain.com
Page 19
Richard Roe
CEO
0459 945 000
[email protected]
Benjamin Scott
Client Services Officer
0434 343 926
[email protected]
and belonging. The program will be piloted for the duration of
6months and will have full support and endorsement form Gtec
Training and Development Pty Ltd.
Guide Dogs
Queensland
HEALING
WATERSAboriginal &
Torres Strait
Islander
Counselling &
Wellbeing
Service
Inclusion Works
Association Inc
Guide Dogs Queensland’s support is available to all
Queenslanders, regardless of location. We can offer the help our
clients require whether they have low or no vision, or have a blind or
vision impaired family member who needs assistance. Guide Dogs
Queensland is passionate about finding the best mobility solutions
that match our client’s needs and exceeds their expectations.
Guide Dogs Queensland offers a wide range of FREE orientation
and mobility services including: Guide Dog mobility, white cane
training, electronic travel aid training, community and professional
education workshops, counselling by our own staff psychologists,
low vision support groups and peer mentoring, and special mobility
programs for children and young people. It’s never too late or too
early to seek mobility help and training. Taking into account our
clients strengths, abilities and learning style, we will be able to offer
them a solution that will allow their independence to grown and
confidence to soar. The Townsville Guide Dogs Queensland office
holds free Vision Assessment and Management Services Clinics, an
Early Learning Mobility Program for our littlest clients from 0-5 years
old, and Carers/Partners Seminars.
 Aboriginal & Torres Strait Islander specific
 Counselling – Adults
 Education & training
Shop 7, 258 Ross River Road
Aitkenvale Qld 4814
Debbie Simpson
[email protected]
PO Box 3391
Hermit Park Qld 4812
Monday to Friday 10am to 2pm
T: 07 4421 7300
F: 07 4421 7398
E: [email protected]
W: www.guidedogsqld.com.au
F: guidedogsqld
PO Box 10055
Rasmussen Qld 4815
Florence Onus
[email protected]
M: 0435 932 253
We are currently conducting community engagement with all
stakeholders and would like to take this opportunity to share our
vision of our service as well as engage current service providers to
assist us identify other gaps
Inclusion Works is a small community organisation based in
Townsville, North Queensland that for the past 20 years has helped
build better communities through the inclusion of people with a
disability.
 A FREE service.
 A specialised service provider.
 Flexible hours & flexible days.
 Consistent, reliable & courteous.
 Researches community.
7 Tomlins Street
South Townsville QLD 4810
PO Box 1066
Townsville QLD 4810
Monday to Friday 9am til 5pm
T: 07 4721 5033
Page 20
Ric Thompson
[email protected]
Independent
Advocacy
Townsville
Indigenous
Business
Australia
 Gives you choices.
 Culturally diverse.
 Values safety.
 Provides information.
 Believes in friendship and community building.
If you would like more information about how to access Inclusion
Works please call us and speak to one of our friendly staff.
F: 07 4721 5562
E: [email protected]
F: www.inclusionworks.org.au
(IAT) is a community organisation formed in 1989 to provide
advocacy support for people with disability in:
 Townsville
 Ingham
 Palm Island
 Hughenden
 Charters Towers
 Ayr
 Burdekin
Office 2, 179 – 181 Ross River Road
Mundingburra Qld 4812
Kylie-Maree Beller
[email protected]
PO Box 3067
Hermit Park QLD 4812
Monday – Friday, 8:30am – 5.00pm
If you feel that you, or someone you know, is in a situation where
your rights are not being respected, advocacy may be able to assist
you.
Indigenous Business Australia (IBA) is a progressive, commercially
focused organisation that promotes and encourages selfmanagement, self-sufficiency and economic independence for
Aboriginal and Torres Strait Islander peoples.
IBA is a significant contributor to the goals of the Australian
Government’s Indigenous Economic Development Strategy, aimed
at closing the gap between the living standards of Indigenous and
other Australians.
Our vision is for a nation in which the First Australians are
economically independent and an integral part of the economy.
IBA's programs assist Aboriginal and Torres Strait Islander peoples
to buy their own home, own their own business and invest in
commercial ventures that can also provide employment
opportunities
T: 07 4725 2505
F: 07 4725 6106
E: [email protected]
W: www.independentadvocacy.org.au
Level 4 Stanley Pl
235 Stanley St
Townsville QLD 4810
Nyree Gertz
Manager Home Lending
[email protected]
PO Box 2018
Townsville QLD 4810
Gene Geedrick
Business Lending & Support Manager
[email protected]
Mon - Fri 8.30am – 5.00pm
T: 07 4417 1090
F: 02 6246 6597
E: [email protected]
W: www.iba.gov.au
This office is co-located with the Indigenous
Coordination Centre.
Indigenous
Consumer
The Indigenous Consumer Assistance Network has opened an
office in Townsville as well as continuing with our services at Palm
Unit 2
95 Denham St
Page 21
Ray Kent
0427 706 344
Assistance
Network (ICAN)
Island, Yarrabah and Cairns. The Townsville service is open to
everyone with a financial problem or who is seeking general advice
on dealing with debts or learning about saving.
We now have three financial counsellors at our office. An
appointment is essential. We also have a limited number of
appointments after work hours.
We are happy to attend your organisation and explain our services
in more detail and how you can refer your clients that need our
service. Our service is completely free and confidential. We deal
with all forms of financial problems and advocate on behalf of clients
with creditors. We also pursue cases with regulatory bodies where
there is evidence of practices that breach consumer or credit
legislation.
Ingham
Disability
Support
Services
We provide Centre Based Respite for persons with disabilities aged
0-65 years. We are able to provide this service to anyone in
Queensland who is registered with Disability Services.
Townsville Qld 4810
[email protected]
PO Box 1320
Thuringowa Central Qld 4817
Ron Fave
0428 866 891
Monday - Thursday 8.00am – 5.00pm
Friday 8.00am – 12.00pm.
Martina Kingi
0400 834 025
T: 1300 369 878
F:
E: [email protected]
Shop 3, 72 Herbert Street
Ingham Qld 4850
Grace Patane
[email protected]
PO Box 1067
Ingham Qld 4850
Monday – Thursday 8.00am-4.00pm
Friday 8.00am-12.00pm
T: 07 4776 3755
F: 07 4776 3252
E: [email protected]
IN-STeP
Youth Connections program will not be re-funded post 2014.
Services will continue to be provided up to Dec 2014.
25 Rendle St
Aitkenvale Qld 4814
The IN-STeP Driving School provides professional, qualified Driver
Trainers who structure driving lessons to ensure each and every
Learner gain the best possible instruction individualised to their
needs. This ensures skills, experience and knowledge are
developed so learners become safe and law abiding drivers as well
as preparing them for the on road P test
* Automatic & Manual Vehicles
* 1 hours lesson equates to 3 hours in log book
* Vehicles can be booked for 'P' test
PO Box 825
Aitkenvale Qld 4814
Monday - Friday 8:30am – 4:30pm
T: 07 4725 2688
F: 07 4725 2699
Toll Free: 1800 021 828
E:[email protected]
W: www.in-step.com.au
Page 22
Dean Wilson
[email protected]
James Cook
University College of
Medicine and
Dentistry,
The medical program at The James Cook University College of
Medicine and Dentistry has a distinctive regional mission with a
focus on the needs of rural, remote and underserved communities,
tropical medicine and the health of Aboriginal peoples and Torres
Strait Islanders. We aim to lead positive change in health and
medical care for communities of tropical Australia and beyond
through socially accountable health education, discoveries,
partnerships and advocacy that make a difference.
1 James Cook Drive
Townsville
Qld 4811
College of Medicine and Dentistry
James Cook University
Townsville 4811
Franca Collins
E: [email protected]
Robyn Preston, Lecturer
General Practice & Rural Medicine
T: 07 4781 3182
F: 07 4781 3183
E: [email protected]
Office Hours: 9.00am-5.00pm
The College would like to work with community organisations in
teaching, research and placements. Students are available to
undertake a Health Elective, a 2 week placement which occurs at
the end of Year 1, any time from approximately Nov 25 - Feb 28.
We encourage students to obtain a perspective of allied health and
community support agencies to give them a broader perspective of
the health field and what it means for their future patients.
Key non-for-profit health and social community organisations have
also assisted with teaching year 1 medical students in April/May
each year. After the formal teaching organisations present
fundraising and volunteer opportunities at information stalls to our
enthusiastic students and staff.
T: 07 4781 5876
F: 07 4781 5870
W: www.jcu.edu.au
We would also like to collaborate with organisations on research
and evaluation. We can provide free and low cost short courses and
training sessions on how to conduct effective research and
evaluation for non-for-profit health and community organisations.
We can also assist with evaluation and research consultancies.
Student and staff are available for fundraising and volunteer
opportunities for short term or long term projects.
La Luna Youth
Arts
We can provide short courses and training sessions on how to
conduct effective research and evaluation for health and community
organisations. In May each year we invite different community
organisations to come to a teaching session with first year medical
students
Providing optimum creative arts opportunities for children and young
people 18 months to 30 years through drama, circus, dance, film,
visual arts and music, La Luna Youth Arts is an adventurous cultural
hub for youth arts in Townsville and the greater North Queensland
region supporting the development, appreciation and celebration of
Riverway Arts Centre
20 Village Boulevard
Thuringowa Qld 4817
Office Hours – 9.30am – 4.00pm
Page 23
Hilary Martin
Artistic & Executive Director
new artistic work created by children and young people from a
diverse variety of backgrounds.
T: 07 4773 6377
F: 07 4773 6577
E: [email protected]
W: www.lalunanq.com
Facebook: yes
Magnetic Island
Community
Care
Mates4Mates
Magnetic Island Community Care's (MICare) vision is to enrich and
enhance the life quality of those in our community. We do this by
providing holistic community, aged and disability support services in
order to create an inclusive community where people are valued
and supported to live their lives independently. We believe that life
quality is enhanced by having a sense of belonging to a community,
being valued and supported to live an independent life.
7 Apjohn St
Horseshoe Bay Qld
MICares services include centre based activities and outings, social
support, transport assistance, respite care, domestic assistance,
meals on wheels, advocacy support and home maintenance and
personal care.
T: 07 4758 1506
F: 07 4758 1504
E: [email protected]
W: www.micare.org.au
Offers current and ex-serving defence force personnel, wounded,
injured and ill (because of their service) and their families, holistic
rehabilitation services. These include physical rehabilitation,
psychological rehabilitation, and health and wellbeing programs,
free of charge.
40 Anne Street (entrance via Wotton Street)
Aitkenvale Qld 4814
Kim Pierce
[email protected]
PO Box 9
Magnetic Island Qld 4819
Office Hours: 9am-1pm
Denis Devantier
[email protected]
PO Box 1334
Aitkenvale DC Qld 4814
Mon – Fri, 8.30am – 4.30pm
T: 07 4771 9600
F: 07 4771 9660
E: [email protected]
W: www.mates4mates.org
Max
Employment
MAX Employment delivers services in every state and territory
across Australia, assisting thousands of job seekers across the
country each year. We are proud to deliver employment services on
behalf of the Federal Government, including jobactive, Disability
Employment Services to assist people with additional needs, and
the Remote Jobs and Communities Programme providing services
Townsville City
Ground Floor, 122 Walker Street
Townsville Qld 4810
T: 07 4753 2200
F: 07 4753 2299
E: [email protected]
Business Manager: Susan Johnson
Page 24
Kate Wright
[email protected]
in rural and remote regions of Australia.
Our parent company, MAX Solutions, employs thousands of
Australians to deliver health and training services to support our job
seekers and assist them find and sustain meaningful employment.
MAX Solutions Training is a national Registered Training
Organisation, providing vocational, educational and professional
training services to support small, medium and large businesses.
Our multidisciplinary team of registered allied health professionals
offer a range of health services under MAX Solutions Health to
individuals and organisations to improve workplace productivity.
Mental Illness
Fellowship NQ
Our clients are as diverse as the areas in which they live. Since
MAX commenced operations, we have placed job seekers that
come from complex backgrounds including language difficulties,
early school leavers, ex-offenders, mature-aged workers, principal
carers, homelessness, drug and alcohol addictions, mental health
problems and disabilities.
We are well positioned to have a positive impact on the lives of
Australians delivering jobactive employment services across the
country. Our organisation’s motto is “finding jobs, changing lives”
and our staff make that a reality for thousands of Australians each
year.
Inspire Clubhouse Townsville is a community-based centre that
offer members opportunities for friendship, employment, housing,
education, and access to medical and psychiatric services through a
single caring and safe environment, so members can achieve a
sense of belonging and become productive members of their
community.
The Clubhouse offers members hope and opportunities to reach
their full potential. Clubhouse operates on proven Clubhouse
International standards, developed over two decades. It provides
members with a work ordered day, employment programs, evening,
weekend and holiday activities, community support, outreach,
education, housing and decision-making and governance.
Aitkenvale Office
1/282 Ross River Road
Aitkenvale QLD 4814
T: 07 4726 9700
F: 07 4726 9799
E: [email protected]
Business Manager: Susan Johnson
Kirwan Office
Suite 3, 48 Thuringowa Drive
Kirwan QLD 4817
T: 07 4789 9300
F: 07 4789 9399
E: [email protected]
Business Manager: Susan Johnson
Employer Business Centre
Suite 5, 48 Thuringowa Drive
Kirwan QLD 4817
T: 4789 9350
E: [email protected]
Business Manager: Petrina Thompson
159 Kings Rd
Pimlico Q 4812
9am to 4 pm
T: 07 4725 2496
F: 07 4725 1638
E: [email protected]
W:
Inspire Clubhouse Townsville is designed to be separate from any
mental health centre or institutional settings, and is impermeable to
other programs. Inspire Clubhouse Townsville is designed to
Page 25
Caroline Savage
Inspire Clubhouse Director
[email protected]
facilitate the work-ordered day (Monday to Friday and parallels
typical working hours) and at the same time be attractive, adequate
in size, and convey a sense of respect and dignity.
Membership is voluntary and open to adults (18 plus who do not
pose a threat to themselves or others) who have a history of mental
illness. Members and staff work together, side by side, in the
smooth operation of Inspire Clubhouse Townsville. Participation is
always at the choice of the member.
Clubhouse has key functions regarding the work-ordered day, which
include separating the smooth operation of the Clubhouse into work
units, determined by the members, and run by members. It also
links members into community, employment and community support
activities, education programs and employment opportunities.
Inspire Clubhouse Townsville currently has two units: Hospitality
where members create lunches for each other for a minimal cost
and the Clerical, Administration and Technology (CAT) unit to
support all functions of Inspire Clubhouse Townsville.
Mylestones
Employment
Mylestones Employment is a non-profit that supports
Queenslanders to overcome barriers to get jobs. We work with
people to find long term employment that matches their skills and
career goals.
Shop 5, Hyde Park Centre
Cnr Kings Road & Woolcock St
Hyde Park Qld 4812
We are a Disability Employment Service (DES) that has
successfully placed people in jobs for over 21 years and have
helped hundreds of job seekers find jobs they love. By focusing on
job seekers goals and aspirations, we can help create a career path
that suits them and where they want to go.
We also work extensively with local high schools to get students
ready for work, through our School Work Experience and
Employment Training (SWEET) program for year 12 students.
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PO Box 661
Castletown
Hyde Park Qld 4812
Office Hours: 8.30am-4.30pm
T: 07 4771 5922
F: 07 4771 5538
W: milestones.org.au
Job search and support
Work readiness activities
Access to education and training
Work experience/trials
On the job training
Page 26
Kylee Green
E: [email protected]

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National
Disability
Coordination
Officer
Programme
Ongoing support at work
Employer advice and support
National Disability Coordination Officer Programme is funded by the
Australian Government Dept of Education and Training. NDCO
works strategically with service providers in the Education, Training,
Higher Education, Employment and Community sectors to improve
the transitions of people with disability and help them achieve
optimum outcomes.
210 Ross River Rd
Aitkenvale Qld 4814
Gary Travers
[email protected]
PO Box 122
Aitkenvale Qld 4814
Office Hours: Mon – Fri, 9am – 5pm
Northern
Australia
Primary Health
Limited Community
Rehab NQ
NDCO’s provide resources, linkages and information to ensure that
people with disability and their family/carers are aware of all options
and assistance available to help them with their next transition
between education, training and employment. NDCO Region 22
(North Qld) is part of a network of NDCO’s in 31 Regions covering
all of Australia. This network combines to create and distribute a
range of quality transition resources.
T: 07 4727 2608
E: [email protected]
W: www.ndco.stepscs.net.au
F: www.facebook.com/NDCO.Qld.Regions
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16 Ryan St
Belgian Gardens Qld 4810
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Northern
Australia
Primary Health
Limited –
Mental Health
Clinical
Services
Free community based rehabilitation service.
Designed to meet the needs of people with neurological
conditions such as stroke, brain injury, spinal cord injury,
Parkinson’s disease, Multiple Sclerosis and Cerebral Palsy, as
well as people having difficulties with mobility, communication
and activities of daily living associated with ageing.
Services available to people living throughout northern
Queensland.
Range of clinical program e.g. Activity and Education, Aquatic,
Upper Limb, Self-Management, Walking, Communication.
Interprofessional, student assisted service with a focus on
community participation.
PO Box 612
Belgian Gardens Qld 4810
Office Hours: 8.00am-4.30pm
1. ATAPS
Counselling services for people 12 and above, with low incomes
or financially disadvantaged, all perinatal women (pregnant and
up to 12 months after birth) and all Aboriginal and Torres Strait
Islander people
2. ATAPS for Kids
Kids counselling service (0 – 12 year olds)
Nicole Hunt
Service Director
[email protected]
T: 07 4722 8700
F: 07 4722 8799
E: [email protected]
W: http://www.naphl.com.au/community-rehabnq.html
2 – 14 Sporting Drive
Thuringowa Central Qld 4817
(next to the Riverway Skatepark)
Po Box 4661
Kirwan 4817
Michelle Bell
ATAPS
[email protected]
Michelle Applegate
ATAPS for Kids
[email protected]
T: 07 4799 1799
F: 07 4799 1798
Kirsten Seymour
3. headspace
Page 27
Office hours: 8.30am – 5.00pm
(phones change over at 4.30pm)
Headspace
[email protected]
E: [email protected]
W: http://www.naphl.com.au
W: http://headspace.org.au/headspacecentres/townsville/
Aim:
 To work together with GP’s and practice staff across Townsville
to provide services for pregnant women, their postnatal care
and care of the baby until the baby reaches 8 years of age.
 Support mothers by assisting them to attend their appointments,
including providing reminders and transport to the
appointments.
 To perform early otoscopy as early as 2 months of age.
 Provide education to mothers on general hygiene, care of baby,
health diet and any subject that is relevant to mothers and
babies.
Level 4, Clinical Practice Building
1 James Cook Drive
James Cook University Qld 4811
Liz McAvoy
New Directions Clinical Services
Coordinator
[email protected]
07 4421 7782
Our mission is to provide a strong voice and support for people and
families affected by autism spectrum disorder; and to make the
community aware of autism spectrum disorder through information
sharing.
 Coffee Mornings
 Sibling Group
 Adolescent Group
 Adult Support Group
 Expo’s.
PO Box 1659
Aitkenvale Qld 4814
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43 Allambie Lane,
Rasmussen Qld 4815
Counselling services, groups, health advice, support and
information for young people 12 – 25
Northern
Australia
Primary Health
Limited - New
Directions
Bubba’s
Business
NQ Autism
Support Group
NQ Community
Services Inc
Upper Ross Community Centre
Centre and non-Centre supported programs
Volunteer Program
Community Education
JP Services
Taxation Support
Playgroups
Social groups for Seniors
Craft Group
Internet and Computer Access
Seniors broadband kiosk
PO Box 7780
Garbutt BC Qld 4814
T: 07 4421 7700
F: 07 4421 7799
E: [email protected]
W: http://www.naphl.com.au
Gwenyth Cutler
Secretary
[email protected]
No office hours, volunteers only
T: 07 4774 0637
E: [email protected]
W: http://www.nqasg.org.au
Susan Perry
Manager
[email protected]
Monday to Thursday: 9am to 4pm
T: 07 4774 0144
F: 07 4774 0909
E: [email protected]
W: www.nqcs.org.au/
Page 28
Kerry Toscano
Family Support Hub Coordinator
[email protected]
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NQ Toyota
Cowboys
Legal Advice Service
No Interest Loan Scheme
“Come for a Yarn” Support Group
Community Garden
Homework Program
Child and family support hub
Learn, Earn, Legend! – Close the Gap Initiative
Work with Yr 11 & 12 students through school to help maintain
engagement and graduation
Continue to mentor students for 8 months out of school to help
transition into further training, education or employment
Indigenous youth only
Cowboys Rugby League Football Limited
1300SMILES Stadium
Golf Links Drive, Kirwan QLD 4817
Fiona Pelling
[email protected]
07 4773 0700
PO Box 577
Thuringowa Central QLD 4817
Monday - Thursday: 8.30am - 5pm
Friday: 8.30am - 4pm
T: 1300 GO COWBOYS
F: 07 4723 2595
E: [email protected]
W: http://www.cowboys.com.au/
Ozcare
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Aged Care
Community Care
Community Health
Community Support
Day respite care to seniors, individuals who are socially isolated
and adults living with a disability. Leisure and lifestyle activities
provided to support individual needs and enhance lifestyle,
designed to encourage friendship and fun in a safe and relaxed
atmosphere. Transport is available door to door with wheelchair
access, subject to availability. Fresh nutritious meals are
provided, catering to all dietary requirements.
Maria House Women’s Shelter – Supported emergency
accommodation for homeless women, or women at risk of
homelessness. Can accept women with children (boys under 12
years)
OZCARE Homeless Men’s Hostel - Craft; community access;
cooking; age-appropriate memory/competitive/skill type games;
exercise programs
53-57 Mooney Street
Gulliver QLD 4812
T: 07 4729 5300
F: 07 4729 5399
E: [email protected]
W: http://www.ozcare.org.au/
Page 29
Joanne Bingham
Coordinator, Day Respite Centre
07 4729 5300
[email protected]
Michael Bingham
Acting Coordinator, PHAMS
07 4729 5315
[email protected]
Jillian Sutcliffe
Coordinator, Maria House
07 4729 5361
[email protected]
J Paul Sysum
Coordinator, Townsville Men’s Hostel
07 4729 5370
[email protected]

OZCARE Dementia Advisory and Support Service Dementia Advisory and Support Service, providing assistance
to people living with dementia, their love ones and service
providers to further develop knowledge and skills in dementia
care. Staff work in consultation with the individual to provide
support in the changes they may be experiencing, with the goal
of enhancing both independence and choice
Parent Connect
Vicki Tattersall
Coordinator, DASS
[email protected]
20 Keane Street
Currajong Qld 4814
Jane Grant
[email protected]
PO Box 792
Castletown Hyde Park 4812
Office Hours: Mon-Fri, 8.00am to 5.00pm
T: 07 4759 2008
F: 07 4779 9443
E: [email protected]
W: www.parentconnect.org
F: /parentconnectnq?ref=bookmarks
PCYC Upper
Ross
PCYC is a non-government, not for profit charitable organisation
with a focus on youth development, crime prevention, community
welfare and recreational activities. As of January 2015, we offer the
following activities:
 Active Oldies senior circuit class
 Book Club – The Nook (kids)
 Boxing Joeys (5-9yrs)
 Boxing with a trainer (10yrs+)
 Drop-In Youth Program (school holiday activities 12-17yrs)
 SHAB Circuit Class (open age)
 Hip Hop 4 Chicks (5-17yrs)
 IMPACT Youth Team (12-17yrs)
 Gym
 Japanese Jujitsu
 Judo Junior
 Judo Senior
 Karate junior
 Karate senior
43 Allambie Lane
Rasmussen Qld 4815
Peter Fitzpatrick
Branch Manager
PO Box 10256
Rasmussen Qld 4815
Jessica Walker
Youth Worker / Community
Development Officer
Office Hours: 8am-8pm Monday-Friday
T: 07 4789 2145
F: 07 4789 2146
E: [email protected]
W: pcyc.org.au/UpperRoss/
F:
https://www.facebook.com/UpperRossPCYC48
15
Page 30
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Kendo
Learn to Skate
Men's Shed
Handy Mandy (Men’s Shed women’s course)
Over 50s Social Club
Paper Craft Group
Rock Climbing (Indoor)
Youth Pulse recreation facilities
Sunset Action (Under 18yrs free after dark sports)
Outside School Hours Care
Venue hire
We maintain several youth programs and partnerships with local
schools and youth organisations. We also facilitate various youth
development and leadership programs including our signature State
Youth Leadership Program (SYLP), Duke of Edinburgh Award &
Deadly Dukes Bridge Programs, primary school Blue Light Discos,
and regular youth and community events including a free drop-in
youth program during school holidays for ages 12-17yrs. Contact
the club for information on our current programs and events.
PPE
Management
People.Projects
.Evaluation
PPE offers organisations the flexibility to address fluctuations and
uncertainty of funding and human resource levels. It allows you to
access high quality human and community services skills and
management to meet organisational goals without locking in
additional resources.
E: [email protected]
SERVICES
 Strategic Organisational Development
 Program Development
 Operations Management
 Leadership, Mentoring, Professional Supervision and
Performance Management
 Change Management
 Monitoring and Reporting
 Evaluation Frameworks
 Community Engagement IAP2
 Partnership and Collaboration Development
 Policy and Process Development
 Feasibility and Scoping
Page 31
Laree Verra
Ph: 0410 683 416
E: [email protected]
ABOUT US
The human and community services sector is a dynamic and
complex environment. Non-government organisations are
increasingly pressured to do more with less. Being able to buy in
expertise allows you to take full advantage of service development
opportunities. PPE can work with your organisation to develop a
strategic direction and break it down into operational reality. With
everyone so time poor working to deliver quality services the
strategic direction of the organisation as a whole can sometimes
take a back seat. Good planning and strategic development
however are the keys to sustainability and overall organisational
wellbeing.
OUR VALUES
PPE has a strong social justice values base. Laree Verra, Principal
Consultant has a vision for PPE that is based on supporting
organisations that empower the most vulnerable members of the
community. Our ethos is to look after your organisation so that you
have the time and energy to focus on what really matters...looking
after your clients. All PPE interventions are client focused; evidence
based and have a strong values base.
QADA-QLD
Aged and
Disability
Advocacy

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165 Kings Road
Pimlico Qld 4812
Education & Training
Legal Services
Multicultural
Other:Advocacy
Christine Toia
[email protected]
PO Box 245
Thuringowa Central Qld 4817
Office Hours: 8.30am-5pm
T:1800 818 338
F:07 4723 4856
W: http://www.qada.org.au
QIFVLS - Qld
Indigenous
Family Violence
Legal Service
QIFVLS addresses domestic and family violence and sexual assault
of women, children and men by providing free legal and counselling
services through casework and more broadly through community
education, law reform and advocacy. Ensuring services are
reflective of the cultural values of each community.
Level 1/62 Walker Street
Townsville Qld 4810
PO Box 2005
Townsville Qld 4810
Page 32
Susan Wild
[email protected]
Legal advice and complete legal carriage including court
representation as required and appropriate is provided in relation to:
 Child Protection
 Family and Domestic Violence
 Family Law
 Sexual Assault
 Victims Assist and Support
Monday - Friday 8:30am-5:00pm
T: 07 4724 3666
F: 07 4724 3660
E: [email protected]
W: http://www.qifvls.com.au/
Community engagement workshops on:
 Legal education
 Elderly Abuse
 Healthy and Unhealthy Relationships
Queensland
Government –
Child, Youth
and Family
Health Services
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138 Thuringowa Dr
Kirwan Qld 4817
Infant Growth and Development Assessments
Parenting Information and Support
Individual and Group Sessions
Immunisation Service
IMPS Parenting Centre
Aboriginal and Torres Strait Islander Young Peoples Program
Intake Nurse
[email protected]
PO Box 1596
Thuringowa Central Qld 4817
Mon – Fri, 8.00am – 4.30pm
T: 07 4733 9000
F: 07 4733 9001
E: [email protected]
W: www.health.qld.gov.au
Queensland
Health –Child
and Youth
Mental Health
The Community Child and Youth Mental Health Service (CYMHS)
is a secondary level specialist service that supports children and
young people aged 0-18 years with severe and complex
behavioural and emotional difficulties.
The service offers
comprehensive assessment and treatment involving the whole
family as much as possible. A referral is required from the G.P,
Paediatrician, Senior school Guidance Officer, other Health
Services or Child Safety Department. Adolescents may contact and
speak to our Intake Officer regarding a referral if they wish. The
medium size multidisciplinary team is based at the Kirwan Health
Campus but also provides outreach to Palm Island and consultation
to The Townsville Hospital.
138 Thuringowa Dr,
Kirwan Qld 4817
PO Box 1596
Thuringowa Central Qld 4817
T: 07 4799 9004
F: 07 4799 9001
The community team works closely along-side specialist mental
health teams including EVOLVE Therapeutic Services, North Qld
Page 33
CYMHS Intake Officer
Deb Flegler
Senior Social Worker CYMHS
[email protected]
Adolescent Forensic Mental Health, and Adolescent Inpatient Unit
and Day Service.
Cambridge Street Health Facility
59 Cambridge Street
Vincent QLD 4814
Care Coordination Program – 0-18 yrs ATSI
Advocates for Young People, through an integrated and
culturally appropriate care plan, including bringing together
members of government and non-government professionals
as well as community members to identify educate and
collaboratively support the community regarding child and
youth mental health related issues.
Queensland
Program of
Assistance to
Survivors of
Torture and
Trauma
Jenine Godwin-Thompson
Aboriginal and Torres Strait Islander
Service Integration Coordinator North
Queensland
[email protected]
IMB 94, PO Box 670
Townsville QLD 4810
T: 07 4433 8100
F: 07 4433 8101
M: 046780298
What does QPASTT do?
QPASTT is a community based service which provides flexible and
culturally sensitive services to address a range of physical,
psychological and social needs that refugee survivors of torture and
trauma may have
Who is QPASTT for?
QPASTT provides assistance to people who have
 Undergone torture
 Witnessed or experienced the torture of someone close to
them
 Experienced trauma during flight from their homes and
countries
 Experienced victimisation due to membership of a political,
ethnic or religious group
 Experienced war, political upheaval and fear for life
QPASTT Townsville Office c/- Centacare
410 Ross River Road
Cranbrook Qld 4814
PO Box 6524
Fairfield Qld 4103
Office Hours: Monday 9am-5pm
Tuesday and Wednesday 9am-5pm (after 5pm
by appointment only)
Thursday 9am-5pm
Friday 8.30am-4.30pm
T:07 4772 9000
E: [email protected]
W: www.qpastt.org.au
Area of Service
QPASTT is a statewide service and has a range of service locations
in urban and regional centres. Our services in SE Qld are offered as
outreach in different locations. We also provide direct services in
Central, North and Far North Qld
What services does QPASTT offer?
 Torture & Trauma Counselling for survivors of torture and
Page 34
Nilissa Livingstone
QPASTT Regional Coordinator
E:[email protected]
trauma including refugee claimants
Children & Youth Counselling & Advocacy for children and
young people aged 4-24 years impacted by torture and
trauma
 Training & Professional Development for health and related
workers working with survivors of torture and trauma
The following services are not available in all service locations
 Youth Program for young people aged 12-24 years, which
includes:
 Individual counselling and advocacy for young people at
risk or self-harm or suicide
 Psycho-social support and advocacy in school and
community
 Holiday programs
 Homework club

Queensland
Youth Services




Relationships
Australia
Reconnect – 12-18 yr olds, homeless or at risk of homelessness
with focus on family mediation
Young Parents Program – Young people up to 25 yrs, support
with parenting, Munchkins playgroup also
Youth Housing Reintegration Services (YHRS) – 15-21 yrs,
support with housing and case management after exiting Child
Safety or Youth Justice systems
Gr8 Expectations –A community learning program for youth 15
years and over that have disengaged from school, do not hold a
certificate III, and are not accessing job network assistance.
A range of counselling, post separation and family support
programs including:
 Referral for Active Intervention (RAI Family Support)
 Family Support Service
 Relationship Counselling
 Victims Counselling
 Rainbow Counselling
 Parenting Orders Program
 Mediation
 Children’s Contact Service
1/54 Keane Street
Currajong Qld 4812
Wendy Lang
CEO
[email protected]
PO Box 573
Townsville Qld 4810
Mon-Fri, 9am-5pm
T: 07 4771 3648
F: 07 4721 6835
E: [email protected]
W: http://www.qys.org.au/
745 Riverway Drive
Thuringowa Central, QLD 4817
PO Box 247
Thuringowa Central, QLD 4817
Office Hours: 8.30am-5.00pm
T: 07 4755 4958
F: 07 4755 4217
E: [email protected]
Page 35
Inez Hughes
[email protected]
Safe at Home
Program Mercy
Community
Services NQ
Some are free services and some require fee for service.
W: http://www.raq.org.au/
The Safe At Home Program is conducted by the Mercy Community
Services of North Queensland, a non-profit organization. The Safe
At Home Program supplies and maintains Personal Medi-Alert
Alarms to residents of Townsville and surrounding areas, therefore
allowing residents to live longer in their own homes safely and
independently. Clients and clients FAMILY have more confidence
knowing that if help is required it is just a press of a button away
giving PEACE of mind to all involved.
1/56 Charles St
Aitkenvale Qld 4814
The benefit of having a Safe At Home Medi-Alert Alarm is that it is
monitored 24 hours a day 365 days a year by caring and highly
skilled response operators that will respond to your call quickly after
being alerted and arranges emergency assistance; therefore
ensuring clients get the help needed as soon as possible. As many
accidents happen around slippery surfaces the Smartlink Medi-Alert
pendants/wrist alarms are WATERPROOF and therefore are able to
be worn in the shower or bath. They are also small and lightweight
meaning you can keep them tucked under your clothing when
sleeping.
Sera’s
Women’s
Shelter



Sharehouse
Youth
Accommodation
Program Inc
Shelter – safe and secure shelter for women and children
escaping domestic violence. Support around housing, finances,
emotional support. 4 weeks crisis accommodation
Outreach Program – emotional and practical support for women
who have left DV but not residing in the shelter. Offers support
around family law court, DV court and referrals to appropriate
organisations
Referral through DV Connect Hotline
1800 811 811 (24 hours)
PO Box 5370
Townsville Qld 4810
Monday-Friday 8am-4pm
T: 07 4758 0400
F: 07 4758 0402
E: [email protected]
Po Box 1665
Townsville Qld 4810
Lindy Edwards
Coordinator
24 hr DV Connect Tel 1800 811 811
T: 07 4721 2888
F: 07 4772 0581
E: [email protected]
Crisis shelter operates for 16 – 21 year old male and females. We
have 6 crisis beds of accommodation.
296 Ross River Road (Office)
Aitkenvale Qld 4814
We have access to 7 units of accommodation for supported living
and we can support young people to sustain tenancies or seek
accommodation.
PO Box 330
Garbutt East, QLD 4814
Office: Mon - Fri 9am - 5pm (Aitkenvale);
We offer case management to all young people whether they are in
our accommodation or other.
Wendy Blezard
T: 0407 738 807
E:
[email protected]
om
T: 07 4771 5346,
Page 36
Karen Halberg
Coordinator
[email protected]
F: 07 4721 6511
E: [email protected]
W: www.sharehousetsv.com
Shelter:
39 Ralston St
West End
24 hrs crisis response
T: 07 4771 2395
SOLAS
SOLAS has a vision of communities where belonging, inclusion and
engagement create opportunities for life. Our support services are
driven by the vision that all people will feel that they are included
and accepted within their community through the creation of
opportunities to engage in activities and meaningful life events that
shape their life.
As a specialist mental health service provider, we work in
partnership with individuals, carers and families, government and
non-government service providers and private practitioners to
create life experiences for people that make a difference and
enhance their own recovery.
SOLAS aims to:
 Provide support for people to develop independent living
skills
 Maximise opportunities for community participation and
membership
 Promote the social and emotional growth of each person
Whilst we are based in Townsville, we maintain a North Queensland
regional focus to address the support needs of local people by their
local communities.
Spinal Injuries
Australia
We support people with a spinal injury to rebuild their lives and
advocate for greater independence, equity and choice. We do this
through our high quality and contemporary services, which are
provided by our extensive networks throughout the state. We
provide personal assistance through our Personal Support & Home
Care Services Program and allied health services that provide
valuable information and advice on health and lifestyle issues,
equipment, and government services to individuals, their families,
66-68 Charles St
Aitkenvale Qld 4814
Michelle Dyck
[email protected]
Office Hours: 8.30am-4.30pm
T:07 4724 6800
E:[email protected]
W:www.solas.org.au
488 Ross River Road
Cranbrook Qld 4814
Monday – Friday, 9am – 5pm
T: 07 47551755
F: 07 4723 8677
E: [email protected]
W: www.spinal.com.au
Page 37
Graeme Kerkin
[email protected]
health and community workers, as well as carers.
St John’s
Community
Care Ltd
Provide Domestic Assistance to people over 65yrs, 50yrs for
Indigenous Clients. $9.00 for 1.5hrs of service per fortnight.
2/287 Ross River Road
Aitkenvale Qld 4814
Home Maintenance Service-lawn mowing, hanging pictures,
changing washers, fan cleaning, anything not requiring Licensed
Tradesmen.
PO Box 1154
Aitkenvale Qld 4814
Office Hours: Monday-Friday – 8.30am5.00pm
Host Provider for people with disabilities – Centre based care, Inhome care, and Community Access
St Paul’s
Lutheran
Church Family
Support
Ministry



Susan Thinee
Community Services Officer
[email protected]
Clothes Exchange – Open Tuesdays 9.30am-12.00pm; and first
Sunday of the month 11.00am - 12.00pm
Baby Baskets to Townsville Hospital
Food Parcels to Youth Centre via our Meal Bank
T:07 4725 3777
F: 07 4725 2383
E: [email protected]
W: www.stjohnscommunitycare.org
38 Townsend Street
Mysterton QLD 4812
Ann Hudson
07 4779 2456
PO Box 3010
Hermit Park QLD 4812
T:07 4779 2456
F:
E: [email protected]
TAFE
Queensland
North
Offer:
 Diploma of Disability
 Diploma of Community Services Work
 Diploma of Community Services (Case Management)
 Diploma of Community Services Co-ordination
 Diploma of Community Services (Mental Health)
 Diploma of Child, Youth and Family Intervention
 Diploma of Counselling
 Diploma of Youth Work
 Diploma of Community Services (Alcohol, Other Drugs and
Mental Health)
 Diploma of Management
 Certificate IV in Mental Health
 Certificate IV in Alcohol and Other Drugs
Corner of Hugh Street & Fulham Road
Pimlico Qld 4812
PMB 1
Townsville Qld 4810
Office Hours: 8.30am-4.30pm
T:1300 656 959
F: 4725 7008
E: [email protected]
W: www.tafenorth.edu.au
F: facebook.com/tafenorth
Page 38
Tammy Von Furstenrecht
Tammy.MicolaVonFurstenrecht@tafe.
qld.edu.au

TAIHS
(Townsville
Aboriginal &
Islanders
Health Services
Ltd) Townsville
Indigenous
Parenting
Services












Certificate Iv in Child Youth and Family Intervention (Child
Protection)
Certificate IV in Community Services Work
Certificate III in Home and Community Care
Certificate III in Community Services Work
Contextualised training to suit organisational needs
Mums and Babies
Family Intensive Support
Family Support Services
Recognised Entity (Child Protection)
Eye Health
Dental Clinic
Medical Services
Outreach and Home Support to families through referral from
Child Safety, Education, Police, Health and Aboriginal and
Torres Strait Islander Health Services
TAIHS
(Townsville
Aboriginal &
Islanders
Health Services
Ltd) – Volatile
Substance
Misuse
Program (VSM)
Services for young people from 10-19 years who misuse or at risk
of misusing volatile substances. This includes:
 Individual Support and Referrals
 Outreach/Diversionary Activities
 Educational/Motivational Programs
 Rest and Recovery
 Resources/Information
The Pyjama
Foundation



57-59 Gorden Street
Garbutt
Qld 4814
Roxanne Ross
Program Manager
[email protected]
PO Box 7534
Garbutt
Qld 4814
Office Hours: 8.00am-4.30pm
T: 07 4759 4064
F: 07 4759 4067
E: [email protected]
12 Turnbull Street
Garbutt Qld 4814
Karen Rolfe
[email protected]
0419 760 965
Accessible 24 hours a day, 7 days a week
T: 07 4729 4800 (during business hours)
Recruiting, screening, training and support of volunteer “Pyjama
Angels”
Free love of learning program to children in foster care – we
provide volunteers who visit a child for 1 hour per week to
promote literacy and numeracy in a mentor based program
The session includes reading books, playing educational
games, or engaging in other fun, learning-based activities
T: 0488 536 558 (On-call after business hours)
F: 07 4729 4888
E:
W:
http://www.taihs.net.au/programs/volatile_subs
tance_misuse_serv/
26 Leopold St
Aitkenvale Qld 4814
Office Hours: Various - Part time
M: 0418 505 796
E: [email protected]
Page 39
Mel Vaughan
Coordinator



The Salvation
Army
W: www.thepyjamafoundation.com
Child referrals are easy - online form available for anyone
Available to talk to groups, agencies or attend events to hold
promotional stalls.
Annual Long Road Walk (March) and Pyjama Day (July)
community awareness and fundraising events.
For more info on all Salvation Army expressions in Ayr, Charters
Towers, Bowen, Ingham and Townsville visit our website
salvos.org.au/northqld
Corps (Churches)
Townsville Faithworks - Church service Sunday 10am,
men’s/women’s groups, youth activities including SAGALA, craft
group, mainly music children’s program
Riverway Recovery Mission - Church service Sunday 10am,
Thursday 6pm (including free BBQ at 5pm), children’s/youth
activities, men’s and women’s groups, community café every
Tuesday
Community Services Centre
Emergency support for individuals and families experiencing
financial crisis. Assistance includes food vouchers/parcels, clothing
and other assistance following assessment. By appointment only
Aitkenvale - Wed/Thurs - Phone for appointment from 9.30am
Condon - Tuesday only - Phone for appointment from 9am
Court and Prison Chaplaincy
Based in Townsville Courthouse and Townsville Correctional
Centre, we offer support for court appearances, for family
members and victims.
Bereaved by Suicide Support (Hope for Life)
Fortnight group providing support to those bereaved by suicide
Moneycare Financial Counselling
A free and confidential financial counselling service. Can provide
assessment of financial situation, information about credit and
debt issues and advocacy to negotiate with people owed money to.
Recovery Services
Townsville Recovery Services - 33 bed long term residential
treatment centre for men and women with drug, alcohol and/or
W:salvos.org.au/northqld
F: facebook.com/salvosnorthqld
13 Madden Street
Aitkenvale
49-61 Beck Drive
Condon
Captain Meaghan Gallagher
Ph: 4799 3791
Major Beth Twivey
Ph: 4723 5607
Ph: 4755 0722
13 Madden Street
Aitkenvale
Ph: 4723 5607
49-61 Beck Drive
Condon
13 Madden Street
Aitkenvale
49-61 Beck Drive
Condon
312-340 Walker Street
Townsville City
Page 40
Bob Down
Ph: 4728 3682
Ph: 0417 154 489
Major Beth Twivey
Ph: 4723 5607
Louise Crocombe
Ph: 4723 5607
Townsville Recovery Services
Ph: 4772 3607
gambling addictions.
Grace Cottage (Women’s Outclient Service) - Providing
information, assessment and treatment for women with concerns
related to the use of alcohol, other drugs and gambling. This
service provides counselling, group work, referral, education and
access to self-help meetings and aftercare support groups.
Red Shield Defence Services
Representatives based at Lavarack Barracks, which aim to provide
practical support with Christian influence to members of the
Australian Defence Forces.
Salvos Care Line
Salvo Care Line telephone counselling service is available 24 hours
a day, 365 days a year, for people who are experiencing a crisis or
difficulties, or those who just need someone to talk to.
The Smith
Family
Communities for Children
Communities for Children is investing in community partners to
facilitate activities that are designed to have an immediate and
sustainable impact on the ability of children aged 0-12 years to
reach their full potential.
Grace Cottage
Ph: 4721 0151
Ph: 0438 366 848
Senior Representative
Ph: 0407 042 477
Ph: 1300 36 36 22
Vincent State School, B Block (Upper Level)
Hodges Crescent
Vincent, QLD 4814
PO Box 10500
Aitkenvale BC QLD 4814
The initiative aims to improve health, wellbeing and development
outcomes for the children in this age group who live in the
Townsville suburbs of Aitkenvale, Currajong, Garbutt, Gulliver,
Heatley, Vincent and West End.
Office Hours: Mon-Fri 8.00am – 4.00pm
F: 07 4728 6706
W: http://www.thesmithfamily.com.au/
Learning for Life
Our Learning for Life program provides emotional, practical and
financial support to help disadvantaged children and young people
with their education. Our support starts in the early years of learning
development and continues through primary and high school. Our
programs help build skills, knowledge, motivation, self-belief and a
network of positive relationships with parents, peers and significant
others. This support increases a young person’s likelihood of
remaining engaged with school, completing Year 12 and developing
realistic and informed study and career pathways for life beyond the
school gate.
Page 41
Karen Loto
C4C Project Manager
07 4725 5283
0428 414 113
[email protected]
Deb Smith
C4C Project Officer
07 4725 4052
0403 060 673
[email protected]
Kym Wiley
Learning for Life Program Coordinator
07 4775 7138
[email protected]
Catherine Musk
Learning for Life Program Coordinator
07 4775 7183
[email protected]
The Women’s
Centre
Let’s Read
Let's Read promotes reading with children aged 0-5 years. Sharing
books with a young child helps build the skills needed for starting
school. In Townsville, The Smith Family partners with Townsville
City Council to deliver Let's Read. There are three parts to Let's
Read:
1. Community based professionals are trained to work with
individual parents/ caregivers to promote the messages about
the importance of reading with young children & give practice
advice about "things to do". Families receive a free book pack
from this community based professional.
2. Volunteers promote reading aloud & the development of early
literacy in young children by offering "read aloud" sessions in
the community.
3. Events promoting early literacy
Narelle Semmens
Let’s Read Project Officer
0448 858 481
W: http://www.letsread.com.au/
[email protected]
SaverPlus
Details Saver Plus is Australia’s first matched savings and financial
literacy program formulated to assist people on lower incomes to
break the cycle of disadvantage.
Nikki Storey
Saver Plus Coordinator
07 4728 6786
0418 201 533
[email protected]
The Women’s Centre provides a Sexual Assault Support Service, a
Specialist Homelessness Service and a Women’s Health Service.
The Centre offers women a safe space to access free services that
include:







TOTTS
crisis support and drop in facility
free counselling
information and referral
internet café
telephones
group activities such as yoga and art therapy
playgroup
TOTTS Community Flyer provides a shared door-to-door transport
service for frail-aged, disabled, socially isolated and/or transport
disadvantaged.
50-52 Patrick Street
Aitkenvale QLD 4814
Cathy Crawford
[email protected]
9.00am – 4.45pm
T: 07 4775 7555
F: 07 4779 2959
E: [email protected]
W: www.thewomenscentre.org.au
Find us on Facebook!
51 Everett Street
Mount St John 4818
PO Box 1938
Aitkenvale BC 4814
Page 42
Michelle Fox
[email protected]
Office Hours: 0700 – 1700
T: 1300 389 137
F: 07 4774 2770
E: [email protected]
W: www.transitcare.com.au
F: https://www.facebook.com/pages/TOTTSCommunity-Flyer/327214474125796
Townsville and
Regional
Disability
Support Service
(TARDISS)
203C Ross River Rd
Aitkenvale Qld 4814
Barry Moyle
[email protected]
PO Box 126
Deeragun Qld 4818
T: 0428 402 453
E: [email protected]
W: www.tardiss.org.au
Townsville City
Council – City
Libraries












Story Time
Baby Rhyme Time
Holiday Activities
Junior Book Club
Loud Lounge
Summer Reading Club
Family Reading Challenge
Homework Help for students from CALD backgrounds
First5Forever
Early Childhood Development & Parent Support
Messy Play
Newborn & Family Drop In Service
Townsville City Council
PO Box 1268
Townsville QLD 4810
Aitkenvale Library
4 Petunia Street
Aitkenvale Qld 4814
T: 07 4727 8310
Thuringowa Central Library
86 Thuringowa Drive
Thuringowa Central Qld 4817
(access via Hinchinbrook Drive)
T: 07 4773 8811
Flinders Street Library
Level 1 Northtown
280 Flinders Street
Townsville Qld 4810
T: 07 4727 9666
E: [email protected]
Page 43
Shan Boller
07 4773 8818
W: http://www.townsville.qld.gov.au/facilities/libraries
Townsville City
Council –
Community
Development
Strategic Action Plans (2011-2014) – 10 SAPS
1. Youth
2. Aboriginal and Torres Strait Islander
3. Women’s
4. Families
5. Disability Inclusion
6. Arts and Culture
7. Multicultural
8. Seniors
9. Community Safety
10. Sport and Recreation
Community Development Strategy (2014-2017) – covering four
themes:
1. Engagement, Awareness, Capacity Building
2. Safe, resilient and resourceful
3. Community Support and Planning
4. Healthy and Active
Level 1, Northtown
280 Flinders Mall
Townsville Qld 4810
Terry Farrelly
Manager
[email protected]
PO Box 1268
Townsville Qld 4810
Mon – Fri 8.30am – 5.00pm
T: 1300 878 001
F: 07 4727 9050
E: [email protected]
W: http://www.townsville.qld.gov.au/
Programs
 Grants and Sponsorship
 Community Health
 Community Garden
 Townsville Regional Schools Therapy Service
 Worinda Occasional Child Care Centre
 Pensioner Transport Subsidy Scheme
 Welcoming Babies
 Community Leases
Townsville
Community
Legal Service




Free Legal Service
Welfare Rights
Generalist Legal Service
Seniors Legal and Support Service (SLASS)
Unit 2/181 Sturt Street
Townsville, Qld 4810
PO Box 807
Townsville Qld 4810
Mon – Fri 9.00am - 5.00pm (closed 1pm-2pm)
T: 07 4721 5511
Page 44
Aaron Finn
Director
F: 07 4721 5499
E: [email protected]
W: http://www.tcls.org.au
Townsville
Correctional
Facility
Dwyer Street
Stuart Qld 4811
Terry Cronin
Manager, Offender Development
[email protected]
PO Box 5574
Townsville Qld 4810
9.00am to 5.00pm
T: 07 4799 8444
W: http://www.correctiveservices.qld.gov.au/
Townsville
Enterprise
Townsville
Intercultural
Centre Ltd
Indigenous Youth Ambassador Program
Helping to promote positive news stories within the community by
supporting ambitious, high achieving students and role models in
the community. Townsville Enterprise is a business based
organisation that aims to increase Indigenous employment within
the business sector. By connecting our Indigenous Youth
Ambassadors with business leaders we believe we are
strengthening our community partnerships.
Enterprise House
6 The Strand
Townsville QLD 4810

Unit 2/276 Charters Towers Road
Hermit Park Qld 4812
Dr Farvardin Daliri
[email protected]
PO Box 1858
Townsville Qld 4810
Ann Pedler
[email protected]


Townsville
Jo Marks
07 4726 2738
[email protected]
PO Box 1043
Townsville QLD 4810
T: 07 7 4726 2728
F: 07 4726 2700
W: www.townsvillenterprise.com.au
Townsville Intercultural Centre Ltd (TIC), assists migrants,
refugees and emerging communities who are newly arrived or
within their first five years of settlement in Australia.
TIC is a non-profit community organization offering a wide range
of quality services and programs that receives funding from
various government sources.
Our projects cover areas such as orientation to Australia,
education and training, youth activities, mental health, access to
language services, community development and communication
across cultures training.TIC are also presenters of the annual
Cultural Fest, one of Australia’s largest and most popular
festivals
TMSG provides settlement services to migrants and refugees and a
Office Hours: Mon-Thurs 9am-5pm
& Friday 9am-1pm
T:07 4772 4800
F: 07 4772 1840
E:[email protected]
63 Ross River Road
Page 45
Meg Davis
Multicultural
Support Group
(TMSG)
UnitingCare
Community
variable group of community programs- depending on funding.;
including small group education programs, outreach to schools,
collaborative events such as Living in Harmony, Refugee Week,
Human Rights Day. Advocacy on individual level and connection to
migrant agents, contribution to research and policy advocacy with
Peak Bodies and convenes a quarterly Local Area Coordination
meeting to promote settlement needs locally. Collaboration and
partnerships with services is critical to facilitate settlement outcomes
and is a large component of every program at TMSG. Increasingly,
TMSG is looking at partnership deliveries and the recent
membership of a consortium with SOLAS for delivery of a
community mental health program is one such partnership.
Mundingburra
Qld 4812









276–280 Ross River Rd
Aitkenvale Qld 4814

Victims Assist
Qld
Personal alarms
Community care transport
Volunteer visitor program
Disability support
IONA house
Lifeline shops
Family support program
Child and adolescent support program access service
Youth services – YACCA, DETOUR, after school sports
program
Financial Counselling
E: [email protected]
PO Box 1801
Aitkenvale
Qld 4814
Office Hours: 9:00am-5:00pm Monday to
Thursday & 9:00am -3:00pm on Fridays
T: 4775 1588
E: [email protected]
W: www.tmsg.org.au
F:https://www.facebook.com/tmsg.org.au
David Collins
E: [email protected]
PO Box 431
Aitkenvale 4814
Office Hours: Mon-Fri, 9:00am – 4.30pm
T: 074775 9100
F: 07 3250 4727
E: [email protected]
W: http://www.uccommunity.org.au
Victim Assist Queensland is an agency that helps people who have
been hurt by an act of violence. We may be able to provide
financial assistance to you or your family to help you recover from
the injuries.
Level 1, Townsville Courthouse
31 Walker St
Townsville Qld 4810
PO Box 985
Townsville Qld 4810
Mon – Fri, 8.30am to 4.30pm
T: 1300 546 587
E: [email protected]
W: https://www.qld.gov.au/law/crime-andpolice/victims-of-crime/
Page 46
Babette Doherty
Regional Coordinator
07 4760 7596
[email protected]
Volunteer
Community
Recovery
Coordination
Group








Volunteering
North Qld






Volunteer Community Manpower Disaster Coordination
Programs within your organisation
Community Disaster Awareness Training (General).
Community and Community Organisation Disaster Planning
assistance.
Multicultural Disaster Awareness Training.
ATSI Disaster Awareness Training.
Community Disaster Recovery Assistance.
Community Organisations Volunteering Disaster Assistance
availability registration
Building B
235 Fulham Rd
Vincent QLD 4812
Volunteering North Queensland is a volunteer referral centre
based in Townsville that has been supporting NQ regional
communities for over 25 years. VNQ staff and volunteers aim to
provide a socially inclusive volunteer hub by:
* Linking individuals to volunteer opportunities
* Developing collaborative volunteer projects aimed at
encouraging civic participation with particular focus on
vulnerable and under-represented groups
* Brokering volunteer partnerships with community
organisations
* Providing a program of training relevant to volunteering
* Maintaining networks for volunteers and volunteer managers
Building B
235 Fulham Rd
Vincent QLD 4812
PO Box 1496
Aitkenvale BC Qld 4814
Robert (Bob) Roberson
VCRCG Program Coordinator
Disaster Volunteer Coordinator
[email protected].
au
T: 07 4725 5990
F: 07 4725 5996
M: 0415 719 100
W:
http://www.volunteeringnthqld.org.au/vcrcg.htm
PO Box 1496
Aitkenvale BC Qld 4814
Tuesday-Thursday, 9.00am-4.00pm
Debbie McRobie
Manager
E: [email protected]
Anita Berry
Community Engagement Officer
[email protected]
u
T: 07 4725 5990
F: 07 4725 5996
E: [email protected]
W: http://www.volunteeringnthqld.org.au/
Western
Suburbs
Kindergarten
We provide kindergarten education to 88 children in their pre-prep
year (i.e. children turning 4 years old by 30th June each year). We
also provide a playgroup each Wednesday that is facilitated by our
Playgroup Coordinator.
130 Wellington Street
Aitkenvale Qld 4814
PO Box 277
Aitkenvale Qld 4814
Mon - Fri, 8.30am - 3.00pm
T: 07 47793434
F: 07 47792599
E: [email protected]
W: www.candk.asn.au/westernsuburbs
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Colleen Lovett
[email protected]
YWAM
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Youth Street
Youth Adventures
Youth Seminars
YWAM Medical Ship Outreaches to PNG
Community BBQ 5.30-6.30pm Wednesdays
Training
215 Walker Street
Townsville QLD 4810
PO Box 6221
Townsville QLD 4810
Business Hours
Mon - Fri 8.00am to 5.00pm
(or leave a message after hours)
T: 07 4771 2123
F: 07 4772 4414
W: http://www.ywamtownsville.org/
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Daniel Coates #
[email protected]
X
Other Services
Youth Support
Volunteer Services
Transport
X
Sexual Assault
X
Seniors
Respite Care
Multicultural
Mental Health
Legal Services
Information / Referral
Homeless Support
Health
Foster Care
X
X
Playgroup
X
Financial Support
X
Family Support
X
Employment
ER-Vouchers/Parcels
X
ER-Meals
X
Education & Training
X
X
Domestic Violence
X
Anglicare Community & Aged Services
Disability
Alzheimer’s Australia (Qld)
Crisis Housing
X
Crime Prevention
X
Court Support
X
X
Counselling-Adults
ATSI Women’s Legal Service
ACT for Kids
X
Community Nursing
X
Children's Support
X
X
ATOD Support
X
X
ATSI Services
Free Service
X
ATSI Legal Service
Advocacy
Outreach to region
Althea Projects (Wee Care, Shared Care)
Cost for Service
Based in Townsville
Service Name
Counselling-Children
Quick Service Overview
X
X
X
X
X
X
X
X
Advance Personnel Management
X
X
X
X
X
X
X
X
X
X
X
X
X
Anti-Discrimination Commission Qld
X
X
X
X
Australian Hearing
X
X
X
Australian Red Cross
X
X
X
X
ATODS
APM
X
X
X
X
X
X
X
Autism Advisor Program
X
X
X
X
X
X
X
X
BSI LEARNING
Careers Australia
Carers Queensland
X
X
X
X
X
X
Centacare North Qld
X
X
X
X
Cerebral Palsy League
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Charters Towers Neighbourhood Ctre
Churches of Christ Care Pathways
X
COMLINK
Commonwealth Respite & Carelink Centre
X
Community Information Centre
X
Cootharinga North Queensland
X
X
DATSIP
X
X
Deaf Services Queensland
Defence Community Organisation
X
Department of Education and Training
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
CRS
X
X
X
X
X
X
X
X
X
Department of Housing and Public Works
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Other Services
Youth Support
Volunteer Services
Transport
Sexual Assault
Seniors
Respite Care
Playgroup
Multicultural
X
Mental Health
X
Independent Advocacy Townsville
Indigenous Business Australia
Legal Services
Inclusion Works Association Inc
Information / Referral
X
X
Homeless Support
X
Healing Waters
Health
Guide Dogs Queensland
Foster Care
X
Financial Support
X
Family Support
GTEC
Employment
X
X
ER-Vouchers/Parcels
X
X
ER-Meals
Good Beginnings Australia
Griffith University-Collective Impact Project
Education & Training
X
Domestic Violence
X
X
Disability
X
X
Crisis Housing
X
Family Inclusion Network Qld
Crime Prevention
Family & Child Connect
Court Support
X
Counselling-Children
X
Counselling-Adults
X
Everglow Community Care Links
Community Nursing
Endeavour Foundation
Children's Support
X
ATOD Support
X
ATSI Services
Free Service
X
Advocacy
Outreach to region
Diversicare
Dreamtime Training
Cost for Service
Based in Townsville
Service Name
Department of Human Services
Department of Social Services
Disability Services Qld
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Indigenous Professional Support Unit
Ingham Disability Support Services
X
X
X
IN-STeP
X
X
X
X
JCU - College of Medicine & Dentistry
X
X
X
X
X
Life without Barriers
Magnetic Island Community Care
X
X
X
X
Mates4Mates
X
X
X
MAX Employment
X
X
X
X
Mental Illness Fellowship NQ (MIFNQ)
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
MS Qld
Mylestones Employment
National Disability Coordination Officer Prog
X
X
X
NQ Autism Support Group
X
X
NQ Community Services
X
X
X
X
X
X
X
X
X
X
NQ Domestic Violence Res Sve
NQ Employment
Ozcare
X
X
X
X
X
X
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X
X
X
X
X
X
X
X
X
Volunteer Services
Transport
Sexual Assault
Seniors
Respite Care
Playgroup
Other Services
X
Multicultural
Mental Health
Legal Services
Information / Referral
Homeless Support
Health
Foster Care
Financial Support
X
Youth Support
X
Family Support
Employment
X
ER-Vouchers/Parcels
X
X
X
ER-Meals
X
Education & Training
X
Domestic Violence
X
QPASTT
Disability
X
X
Crisis Housing
X
X
X
Crime Prevention
X
X
X
Court Support
X
Qld Indigenous Family Violence Legal Svs
Counselling-Children
Qld Aged and Disability Advocacy
X
Counselling-Adults
X
X
Community Nursing
QH- Child Youth & Family Health Svs
Queensland Health –Child and Youth
Mental Health
X
Children's Support
X
ATOD Support
X
X
ATSI Services
Free Service
X
PCYC Upper Ross
PPE Management
Advocacy
Outreach to region
Parent Connect
Cost for Service
Based in Townsville
Service Name
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Queensland Youth Services
Red Shield Defence Services
Relationships Australia
Safe At Home Program - Mercy Cty Svs
Sera’s Women’s Shelter
Sharehouse Youth Accommodation
Program
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Skill 360
SOLAS
X
X
Spinal Injuries Australia
X
X
St John's Community Care Ltd
X
St Paul’s Lutheran Church Family Support
Tafe North Queensland
X
TAIHS Tsv Indigenous Parenting Svs
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
TAIHS VSM
X
TAIHS Youth Shelter
The Pyjama Foundation
The Salvation Army
X
X
The Smith Family
X
X
The Women’s Centre
X
TOTTS
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
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X
X
X
X
X
X
X
X
X
Townsville City Council - CityLibraries
X
X
X
Townsville Church of Christ
Townsville City Council - Cty Dev
Townsville Correctional Facility
X
TMML - Community Rehab nQ
X
X
Other Services
Youth Support
Volunteer Services
Transport
Sexual Assault
Seniors
Respite Care
Playgroup
Multicultural
Mental Health
Legal Services
Information / Referral
Homeless Support
Health
Foster Care
Financial Support
Family Support
Employment
ER-Vouchers/Parcels
ER-Meals
Education & Training
Domestic Violence
Disability
Crisis Housing
Crime Prevention
Court Support
Counselling-Children
Counselling-Adults
Community Nursing
Children's Support
ATOD Support
ATSI Services
Advocacy
Cost for Service
Free Service
Outreach to region
Based in Townsville
Service Name
X
TMML - New Directions Bubba’s Business
TMML – Headspace, ATAPs, ATAPs Kids
Townsville and Regional Disability Support
Service (TARDISS)
X
X
X
X
X
X
X
X
X
X
X
X
X
Townsville Community Legal Service
Townsville Correctional Complex
Townsville Health Professionals
Townsville Intercultural Centre Ltd
X
X
Townsville Multicultural Support Group
X
X
X
X
X
X
X
X
X
X
X
X
Townsville Sport and Recreation
UnitingCare Community
X
X
X
Victim Assist Qld
X
X
X
Volunteer Community Recovery Coord Grp
Volunteering North Queensland Inc
X
X
X
Western Suburbs Kindergarten
YWAM
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
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