Verizon Internet Provider
Test Acceptance
(VIPTA)
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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VIPTA
VIPTA (Verizon Internet Provider Test Acceptance)
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The VIPTA Process is an Email Notification to the Customer that is generated when Verizon has completed all required
Installation & Testing on an eligible Special Access Circuit
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Circuits that are eligible for VIPTA need to be Special Access:
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DS3, DS1 or 2-Wire DS0 circuits with a Smartjack or Loopable device
SES / TLS, VZON & Optical High Bandwidth Circuits
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ASR’s submitted to Verizon need to have an eligible ACNA and IMPCON (Implementation Contact Number) that
matches the VIPTA Enrollment Information stored in our Database
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The VIPTA Email will be sent to a customer’s designated email address. The email will provide all the test and turn up
information that normally is exchanged over the phone, such as Customer’s Order Information, Test Results, DEMARC
and CFA Information
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By Enrolling in this process, no testing or direct communication will occur on date due between the Verizon Technician
and the Customer’s Technician. The email replaces the phone call to the Customer. As such, the customer will accept
an Order as completed based solely on the test results between the Verizon Center Technician and the Verizon Field
Technician
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DS0 & DS1 Circuits that are turned up this way must have a loop back device so head-to-head testing is not necessary
on most circuits
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Once the customer receives the email they can test the circuit at their own convenience. The Verizon
Order has been completed / closed so no additional response is required from the customer
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If there is a problem with the circuit after the customer receives the VIPTA Email from Verizon, the
customer will need to open a Trouble Ticket either electronically through VTAG or by placing a call to the Verizon
Maintenance Center
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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VIPTA
VIPTA Benefits:
 Receive an email with written test results in place of phone call
 Eliminates the need for head-to-head testing on certain circuits.
 Reduces technician hold – time.
 Mechanized process improves overall efficiency
 Customer can test the circuit at their convenience 24 x 7.
 Customer can update and manage their VIPTA account on line on our Automatic enrollment
 database.
 Customer can access VIPTA completion reports on the Automatic Enrollment Database. This
 report will give a list of all orders completed through VIPTA.
VIPTA Eligibility Requirements:
 Preferred Region-wide utilization of VIPTA
 Only special access circuits are VIPTA eligible
 Customer must have an email address for receiving turn-up email scripts.
 The circuit must have a remotely loopable device.
 The ACNA submitted on the customer’s ASR must match the ACNA built into our VIPTA database
 The IMPCON submitted on the customer’s ASR must match the IMPCON built into our VIPTA database. (The
IMPCON is the test and turn up number submitted on the customer’s ASR.)
 Preferably the customer includes ALL IMPCON numbers at the time of enrollment.
 The circuit must be a special access DS3, DS1 or a 2 wire DS0 circuit with a loopable device. TLS/SES, VzON &
Optical Circuits.
 Order Activity is equal to “A” or add – only new installed circuits will be accepted at this time
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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VIPTA
The VIPTA Email Example as shown will have a
Subject Line that will appear in the Customer’s
Email box with a description of the Circuit Type
and the Customer’s PON number.
The Email will include the following information:
 Report Trouble: URL link to direct you to our Verizon
Trouble Administration Gateway (VTAG) Site. There is
also the maintenance test center number to direct the
customer to the appropriate test center if there is a
problem
 Tester’s ID; Customer PON number; Verizon’s Order
number; Customer’s Circuit ID; Verizon’s Circuit ID,
 Start Test Requirements: Listing all the tests required
for the circuit.
 IEC Customer’s Contact information: Contact Name,
Address, Customer Contact Phone number.
 Demarc Information: Location, Extended wire, Jack
Type, Demarc Labeled
 Location of a hard loop or looping plug (T3 Circuit
Only)
 CFA Information
 Order IMPCON Number
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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VIPTA
VIPTA Exclusions:
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Change Orders
Record Order Activity
Disconnect Orders
VIPTA exception on circuits that may require joint testing and/or manual turn-up:
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UNE Circuits
Sonet Orders with no test access
Test access resource difficulties that may compromise the accuracy of the test results
Circuits that do not have a smartjack or loopable device at the customer location
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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VIPTA
Enrolling for VIPTA
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Customers can enroll in VIPTA through our Self-Service Enrollment Database posted on the Access Ordering Web:
https://www22.verizon.com/wholesale/secure/access/systems/home.jsp
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Customers will need to provide their Company ACNA’s, State & IMPCON Numbers eligible for VIPTA
Customer will provide their designated Email Address / Addresses to receive the VIPTA Email Test & Turn-Up results
Customers can have multiple IMPCON’s & Email Addresses
Customers have the ability to update their own VIPTA Profiles as needed. Subsequent Changes to your VIPTA Profile
would go into effect the following Business Day
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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Additional VIPTA Information can be located on the Verizon Global Wholesale Web:
Provisioning for Access Services: http://www22.verizon.com/wholesale/access/provisioning/home/1,39194,help,00.html
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Auto Enrollment Screen Shots
Overview of VIPTA
VIPTA Automatic Enrollment Information & Instructions
VIPTA Contact System Administrator
Confidential and proprietary material for authorized Verizon personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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