Sustainability Report 2015
For and on behalf of Royal London Asset Management
thinkcapitarealestate.uk
2015 Highlights
renewable electricity supply
14 Flood Mitigation
Reports with Action Plans adopted
Water data
coverage
increased
rate secured for RLAM traditional Funds
Energy consumption
decreased by
4
Expanded Environmental
Management System
coverage from 16 to 29 multi-let sites
£2 million worth of investment opportunities
identified2 across 17 properties, with estimated energy
savings of £270K per annum
1% of
waste sent
to landfil
Average water consumption
of office buildings is below
the BBP typical benchmark3
9 sites recertified to
The Carbon Trust
Standard
425 tonnes of CO2e
saved, across 19 Carbon
Standard certified properties
Average energy efficiency per
occupied floor area close to BBP good
practice benchmark1 for 36 properties
Executive Summary
Capita Real Estate is delighted to provide the fourth annual sustainability report to Royal London Asset Management
(RLAM), highlighting performance across the service charge properties, managed by multi discipline professionals:
—— At Capita Real Estate (including property and facility managers and specialists in Built Environment
Consultancy (BEC), building service engineers / Low Carbon Assessors in Technical Services and environmental
consultants), and
—— Supported by service partners including energy and water bureaus Clifford Talbot Partnership and Inteb
Managed Services.
This report highlights and summarises:
• Progress and performance in 2015, compared to 2014 where data is available
• Case studies and good practice examples
• Performance against the 2015/16 environmental targets.
Progress against 2015/16 Targets
During 2015 we have made good progress against our 2015/16 targets, in particular through the close
monitoring of energy consumption at the highest consumers, increasing the number of water supplies in bureau,
and through the continued implementation and management of an environmental management system (EMS)
at the largest sites.
Please refer to Appendix 1 for the review of performance against the 2015/16 targets with notes on any
amendments to the scope or timeframes.
Better Buildings Partnership good practice benchmark (2015) of 222 kWh/m2 (NLA).
The 39 energy efficiency programme properties averaged at 228 kWh/m2 (NLA).
2
Energy Savings Opportunity Scheme, as described on pp.8
3
Better Buildings Partnership (2015).
4
Across 19 Energy Efficiency Programme (EEP) Properties.
1
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1
Energy and Carbon Management
During 2015, energy efficiency continued to be a priority, with monitoring and improvement programmes covering 36 of the
highest consuming multi-let properties. Energy legislation also increased in focus, with two legal compliance deadlines in
December 2015; for the Energy Savings Opportunity Scheme (ESOS) and the Heat Network (Metering and Billing) Regulations.
Energy Management Programmes
These properties constitute two energy efficiency programmes, which focus on the highest consuming properties
with energy efficiency potential:
1. Traditional RLAM Funds are monitored through the Energy Efficiency Programme (EEP); and
2. The RL CIS Fund is monitored through the Energy Management Programme (EMP) in partnership
with Inteb Managed Services.
Total changes in energy consumption between 2013 and 2015 are shown in Figure A.
RLAM Funds - Energy Efficiency Programme (EEP)
Between 2014 and 2015, the total energy consumption of the top 19 properties in the EEP
decreased by 2,356,242 kWh (9.1%) or 779 tonnes of CO2e. This comprised of:
—— Electricity consumption decreasing by 1,105,914 kWh (6.7%) or 549 tonnes of CO2e.
—— Gas consumption decreasing by 1,250,329 kWh (13.8%) or 230 tonnes of CO2e.
Figure A | Total Energy Consumption for
Energy Management programmes Properties
25,000,000
7.0%
20,000,000
15,000,000
10,000,000
7.4%
13.8%
50,00,000
0
2013
2014
EEP
2
6.7%
2015
EMP
Between 2014 and 2015, normalised gas consumption reduced by 18.3%. Based on heating degree day data (HDD),
heating requirements were 6.1% higher during 2015 than 2014, so normalising gas consumption data against HDD is a
better indication of performance.
During 2016, occupancy data will be collected to enable energy consumption to be compared with occupied floor area;
a measure of energy intensity. This will improve comparability in line with good practice data analysis and reporting for
energy management.
RL CIS Fund - Energy Manager Programme (EMP)
Between 2014 and 2015, the total energy consumption of the 17 RL CIS Fund properties in the
EMP increased by 1,261,699 kWh (14.42%) or 213 tonnes of CO2e.
Figure B | Energy intensity for
offices with BBP Benchmarks
300
BBP typical benchmark
—— Electricity consumption decreased by 60,949 kWh (1.52%) or 30 tonnes of CO2e.
250
—— Gas consumption increased by 1,322,648 kWh (27.91%) or 243 tonnes of CO2e.
200
For properties in the EMP, heating requirements were 5.92% higher during 2015 than 2014.
Normalising gas consumption reduces the increase to 21.64%. It should also be noted that the
total occupancy of these properties increased by 13.7% between 2013 and 2015*, increasing
small power use and cooling requirements.
150
Across the top consuming office buildings (in both efficiency programmes), the average energy
intensity in 2015 was 228 kWh/m2 (NLA); only slightly above the Better Buildings Partnership (BBP)
good practice benchmark of 222 kWh/m2 (typical practice is 294 kWh/m2), as shown by Figure B.
5
BBP typical benchmark
5
Office
average
Office
average*
good
benchmark
BBPBBP
good
benchmark
100
50
0
Where data is available for comparison
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3
Energy and carbon savings were influenced during 2015 by monitoring consumption profiles, working with the property
management team and mechanical and electrical (M&E) engineers to react to irregularities and ensuring the ongoing
investment in quick-fix improvements and longer payback efficiency projects. As described below, energy audits undertaken during the latter half of 2015 identified further property-specific
recommendations, which now inform the property-specific Energy Action Plans. The EEP will keep the action plans up to
date through quarterly meetings with the property management teams (which includes Surveyors, Facilities Managers,
M&E engineers and Building Services Engineers.) This will support savings in the coming years.
Peninsular House Case Study – BMS Remote Monitoring
Following the success of smart maintenance programmes at Eden House and Gloucester Place, a remote BMS monitoring
system was installed at Peninsular House during 2015. This currently monitors generators and is programmed to
automatically alert maintenance engineers to faults. There is potential for further functionality and alerts to be added
in the future for improving plant efficiencies. Systems previously installed at Eden House and 1 Gloucester Place give
tenants the flexibility to influence heating and cooling via online access, whilst also alerting engineers to unexpected
changes, faults or errors. Tenants benefit directly from ease of control, avoidance of engineer callout costs and improved
energy efficiency.
4
Castlewood House Case Study – AMR Sub-Metering Project
During 2014 and 2015, the Property Management team worked with Inteb Managed Services, the bureau service
provider, to enable 30 electricity sub-meters to be installed. The immediate aim was to support accurate electricity
billing to each tenant and the landlord, based on actual consumption on each of the 10 floors and within the three
demises per floor. This aim has been met, with electricity recharged in a fair and transparent manner during 2015 to
the nine tenants. An additional benefit has been a reduction in consumption by 15% in 2015 versus 2014.
The medium-term aim is to provide tenants with access to their consumption data, which is subject to budget
approval in 2016. Once tenants can view their own electricity trends and consumption levels, it is hoped that they will
be interested in understanding how they can reduce their electricity usage.
Carbon Saver & Carbon Trust Standard
A select number of the largest consuming RLAM properties (under Capita Real Estate’s management) have been
certified to a carbon management standard since 2012, in response to the introduction of the UK’s Carbon Reduction
Commitment Energy Efficiency Scheme in 2010.
During 2015, nine RL CIS Fund properties received a Carbon Trust Standard extension certificate to support the
alignment of this certification with the RL traditional fund Carbon Saver Standard certificate in 2016.
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5
Properties certified to the above carbon reduction standards achieved savings of 425 tonnes of CO2e between 2014 and
2015. As shown in Figure C:
—— Across 12 RL traditional fund offices and shopping centres, certified to the Carbon Saver
Standard (CSS), emissions were reduced by 21 2 tonnes of CO2e (3%). —— Across seven of the RL CIS Fund assets (including six offices and one shopping centre)
certified to the Carbon Trust Standard (CTS), emissions were reduced by 213 tonnes
of CO2e (7.1%). On average, the carbon footprint of the 19 properties reduced by 9.5% between 2013 and 2014
and then 1.3% between 2014 and 2015.
To standardise this certification, the 19 properties will be considered for recertification to the Carbon Saver Standard in
2016.
The assessor will assess:
—— Carbon performance data for the properties (as a joint entity) between and including
2013 to 2015; and
—— The energy management system in place between and including 2013 to 2015.
Figure C | Carbon Savings for Certified
Offices and Shopping Centres
8000
7.1%
7000
3.0%
6000
5000
4000
3000
2000
25.0%
1000
12.4%
0
2013
2014
CSS
6
2015
CTS
Energy and Carbon Legal Schemes
Energy Saving Opportunity Scheme (ESOS)
Capita Real Estate’s Built Environment Consultancy (BEC) devised and implemented an effective strategy
during 2015 to fulfil Royal London’s legal ESOS6 obligation, which included their corporate and investment
properties.
A bespoke ESOS Strategy was developed to identify practical energy and financial saving opportunities, by:
—— Pooling knowledge of the properties, historic audits for the RL CIS Fund properties and energy consumption
data,
—— Partnering with Inteb Managed Services to provide the Lead ESOS Assessor role,
—— Employing our experienced Building Services Engineers / Low Carbon Assessors to undertake the energy audits of
the RL traditional fund properties.
In total 28 energy audits, lighting assessments and Display Energy Certificates were conducted across the UK, including
17 energy audits of the RL traditional fund multi-lets under Capita Real Estate management. These included a detailed
review of half-hourly energy profiles, building systems and plant. Detailed reports were produced, deriving quantified
cost-effective energy saving opportunities and recommendations.
By taking a comprehensive and holistic approach to the targeting and assessment of properties, over £3 million of
investment opportunities were identified across 28 properties, which would provide estimated savings of
£444K per annum, with an average payback of 6.7 years. The potential savings and estimated investments for the
traditional RL Funds and RL CIS funds are also shown in Table 1.
8
6
The Energy Savings Opportunity Scheme (ESOS), launched in June 2014, is the UK Government’s response to article 8 of the EU Energy Efficiency Directive. Run by the
Environment Agency, ESOS is a mandatory energy assessment scheme for large enterprises. The aim of the scheme is to help drive the uptake of cost-effective energy
efficiency measures, beyond the cost of compliance.
Table 1
Estimated
financial
saving
Estimated
tCO2e
Reduction
Estimated
kWh saving
Estimated
investment
cost
Return on
investment
Payback
period
(years)
Royal London & RLAM Totals
£444,359
2,295.5
6,343,932
£3,003,600
14.79%
6.76
Traditional RLAM Funds
£268,753
1,288.31
3,580,071
£2,082,700
12.90%
7.75
RL CIS Fund
£44,787
245
727,185
£200,650
22.32%
4.48
To facilitate their implementation, the majority of the EEP property recommendations have been added to property
specific Energy Action Plans. As outlined above, this approach will help to inform the next service charge budget and
Planned Preventative Maintenance schedule of works.
Heat Network Regulations
The Heat Network Regulations (HNRs) require ‘heat suppliers’, including RLAM, to notify the scheme administrator
(the National Measurement Office) of all District Heat Networks and Communal Heat Networks that they operate.
During 2015, Capita Real Estate’s Technical Services team generated the notification to meet the legal deadline of
the end of December 2015, with support from Facilities Management and M&E service partners, following a review of
utility and M&E services in each property. The review identified:
1. The meters providing heating, cooling and hot water,
2. District and communal heating systems.
During 2016, the regulations require that a feasibility test be conducted for each meter on the notification form. For
those meters that are both physically and financially viable a heat meter(s) needs to be installed by the end of 2016. Technical Services will support RLAM with these stages of work. Tenants will thereafter be charged for heat based on
the heat meter data; a fair apportionment for the heat consumed. Tenants should also have more local control over
their use of heat.
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9
Electricity Procurement
During September 2015, Capita Real Estate and our energy bureaus requested 100% renewable electricity
tariffs in line with RLAM and Capita Real Estate’s policy. This, however, was not offered by the majority of
energy suppliers in Q3 2015.
During 2015, renewable energy was procured for the majority of Capita Real Estate managed properties. In accordance
with Capita Real Estate and RLAM policy, 100% renewable tariffs were requested from September 2015, but were not
always available following summer 2015 budget announcements.
Therefore, during 2015, renewable electricity was procured for:
—— The RLAM traditional funds half hourly (HH) and non-half hourly (NHH) supplies, across 98.7% of the supplies
in bureau; and
—— The RL CIS Fund HH and NHH supplies, for 78% of the supplies to the end of August.
100% renewable
coverage (%)
Figure D | Renewable Electricity Procured during 2015
100
CIS fund
50
Traditional RLAM funds
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Our Bureau services always request
non-renewable
electricity tariffs, securing the renewable tariff
CISboth
FUndrenewable and
Traditional
RLAM funds
when available. During 2016, any electricity supplies that can be re-tendered will be. Renewable tariffs will be secured
where available and economically viable.
10
Energy Performance Certificates (EPCs)
& MEES Preparation
In February 2015, the introduction of The Private Rented Sector Minimum Energy Efficiency (MEES)
Regulations in England and Wales was confirmed. This statute introduces new duties on landlords,
from April 2018, designed to improve the energy efficiency rating of investment assets to an EPC rating
of E or above.
The regulations will be phased in over five years:
—— From April 2018, they will apply to new leases granted to new non-domestic and domestic tenants, and lease
renewals granted to existing tenants.
—— From April 2020 for residential and from April 2023 for non-domestic properties, the regulations apply to all
leases, including leases that already exist with tenants in occupation.
Capita Real Estate has been working with RLAM for some years to understand their MEES risk. EPC data has been
analysed to confirm assets with F and G ratings in order to develop an appropriate risk management strategy for the
most affected assets.
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An overview of the 1,150 EPC ratings, for RLAM assets under Capita Real Estate across England, Wales and Scotland,
confirms that just 13% have an EPC rating of F or G, as shown in Figure E.
This is:
—— Consistent with RLAM percentages at the end of 2014, —— Also the case for assets in England and Wales, with an EPC rating of F or G,
—— 5% lower than the total percentage of non-domestic F and G EPCs across England and Wales, published by the
Government in May 2015 (shown in Figure F), which is encouraging.
Figure F | National Database
Figure E | RLAM EPCs
A 1%
A 1%
G 6%
B
3%
G 10%
F 7%
F 8%
F 8%
C 27%
C 31%
E 17%
E 20%
D 33%
12
B
7%
D 30%
Following further analysis of the EPC ratings in England and Wales by void spaces, lease expiries from 1st April 2018
and D and E rated leases that may be downgraded upon EPC renewal, Capita Real Estate have identified that 32% of
RLAM’s portfolio could potentially be at risk from MEES, as shown in Figure G.
For this 32% we will work with RLAM in 2016 to confirm the management strategy, which may include remodelling
EPCs for important assets, for example where value may be negatively affected during a future sale or lease. EPC
remodelling is an approach we advocate for key assets, as reported for important city centre offices in our 2014 report
and as indicated in Figures G and H.
Figure G | April 2018: Leases at risk
from MEES, remodelling recommended
EPC Breakdown
#
D
175
E
94
F
60
G
52
Total
381
32%
No Action
Remodel
68%
From April 2023, our analysis in Figure H shows that 41% of leases managed could be at risk from MEES, as these
leases are either F or G rated, or hold a D or E rating that may be downgraded upon EPC renewal.
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13
Figure H | April 2023: Leases at risk
from MEES, remodelling recommended
EPC Breakdown
#
D
206
E
119
F
82
G
71
Total
41%
No Action
Remodel
59%
478
During 2016 Capita will continue to work with RLAM on their MEES strategy and improve the EPC rating of assets
where appropriate, with the aim of future proofing rental values, reducing void periods and maintaining capital value.
14
Waste
Whilst the total amount of waste disposed of increased slightly across the 39 properties where Capita Real
Estate is responsible for waste management, the amount of waste sent to landfill was further reduced in
2015.
As shown in Figures I and J, waste sent to landfill continues to reduce and now accounts for only 1% of waste
generated across these 39 sites, compared to 4% in 2014.
The quantity of waste recovered has also decreased from 17% in 2014 to 10% in 2015, with a corresponding increase
in the proportion of waste processed to generate energy up to 61% in 2015 from 50% in 2014. The recycling rate has
stayed almost constant, at 28%.
Figure I | Total waste disposed in tonnes by year
2000
Recycled
2015
Recovered
tonnes
1500
Energy generation
2014
Landfilled
1000
2014
500
0
2015
2014
2015
2014
2015
thinkcapitarealestate.uk
15
Capita are committed to moving the processing of waste up the waste hierarchy and so are pleased to report a
decrease in the amount of waste sent to landfill, whilst maintaining the recycling rate across these properties.
Figure J | Percentage of waste volume disposed by
2015
2014
1%
4%
17%
28%
61%
29%
10%
50%
Recycled
16
Recovered
Energy generation
Landfilled
Where we collected waste management data, during 2015 we have developed a waste management report for
tenants, as shown in Figure K.
Figure K | Tenant waste performance report
Waste report - RLAM
31/03/2016
Total Waste Prodcution
Total waste production
2015
231.95
216.58
222.08
219.62
220.04
247.35
220.52
190.49
211.65
218.38
191.54
175.7
% Change
32.2%
24.1%
15.3%
12.2%
43.7%
37.8%
12.4%
7.6%
29.2%
39.4%
33.4%
13.1%
300
2015
250
Total waste (tonnes)
2014
175.47
174.55
192.55
195.68
153.13
179.45
196.13
177.01
163.84
156.65
143.55
155.35
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
200
150
100
50
0
Jan
Feb
Mar
Apr
Waste production by type
2012
139.5
115.2
2.1
21.9
15.0
9.2
308.67
Mixed municipal waste
Paper and Cardboard
Glass
Biodegradable
Plastics
Metals
Total
2013
827.3
394.2
79.8
54.9
52.7
23.2
1451.1
2014
1,474.6
314.6
129.7
53.2
63.0
22.4
2063.36
2015
1,923.9
350.5
175.1
60.9
35.3
20.3
2565.9
Waste treatment
May
Jun
Jul
Aug
100%
2015
74.98%
13.66%
6.82%
75%
2.37%
1.37%
0.79%
50%
2012
51.1%
46.4%
2.5%
2013
45.3%
48.2%
6.4%
2014
30.4%
65.8%
3.8%
2015
27.7%
70.7%
1.6%
% Change
32.2%
24.1%
15.3%
12.2%
43.7%
37.8%
12.4%
7.6%
29.2%
39.4%
33.4%
13.1%
Waste production by type
2015 Distribution
Biodegradable
Mixed municipal waste
Paper and Cardboard
Glass
Paper and Cardboard
Biodegradable
Mixed municipal waste
Plastics
Metals
Total
Metals
Plastics
Glass
25%
Recycled
Recovered
Landfilled
Sep
2015
231.95
216.58
222.08
219.62
220.04
247.35
220.52
190.49
211.65
218.38
191.54
175.7
0%
2012
139.5
115.2
2.1
21.9
15.0
9.2
308.67
300
2015
Waste report - RLAM
200
150
31/03/2016
100
Total waste production
50
Jan
0
Feb
Mar
Apr
May
Jun
2013
Jul
827.3
Aug
394.2
Sep
79.8
Oct
54.9
Nov
52.7
Dec
23.2
1451.1
2014
2015 % Change
175.47
231.95
32.2%
174.55
216.58
24.1%
Jan Feb Mar Apr May Jun
192.55
222.08
15.3%
195.68
219.62
12.2%
153.13
220.04
43.7%
100%
2015
179.45
247.35
37.8%
74.98%
2014
2015
196.13
220.52
12.4%
13.66%
1,474.6
1,923.9
177.01
190.49
7.6%
6.82%
314.6
350.5
75%
163.84
211.65
29.2%
2.37%
129.7
175.1
156.65
218.38
39.4%
1.37%
53.2
60.9
143.55
191.54
33.4%
0.79%
63.0
35.3
155.35
175.7
13.1%
50%
22.4
20.3
2063.36
2565.9
2013
Recycled
2014
Recovered
Landfilled
2012
Recycled
Recovered
Landfilled
2012
51.1%
46.4%
2.5%
Comments
▪ Only limited data was available during 2012
▪ Data for RLCIS fund properties included in 2014 and 2015
Please Contact Environment Consultancy for further guidance:
Mixed municipal waste
2013
2014
2015
Paper and Cardboard
45.3%
30.4%
27.7%
Glass
48.2%
65.8%
70.7%
Biodegradable
6.4%
3.8%
1.6%
Plastics
Metals
Total
25%
2012
139.5
115.2
2.1
0%
21.9
15.0
9.2
308.67
2015
[email protected]
Capita Property & Infrastructure | Environment Consultancy
Recovered
Recycled Landfilled
Recovered
Landfilled
2015
2014
250
Jul Aug
200
Sep
Oct Nov Dec
150
100
2015 Distribution
50
Biodegradable
Metals
0
Jan
PlasticsMar
Feb
Apr
May
Jun
Jul
Aug
Sep
Oct Nov Dec
Glass
Waste production by type
2013
827.3
394.2
79.8
54.9
52.7
23.2
1451.1
Paper and Cardboard100%
2015
74.98%
2014Mixed municipal
2015 waste
13.66%
1,474.6
1,923.9
6.82%
314.6
350.5
75%
2.37%
129.7
175.1
1.37%
53.2
60.9
0.79%
63.0
35.3
50%
22.4
20.3
2063.36
2565.9
2015 Distribution
Biodegradable
Metals
Plastics
Glass
Paper and Cardboard
WasteRecycled
treatment
Further information
300
Waste Production by Type
Waste treatment
2015
2014
250
Total waste (tonnes)
Total waste production
2014
Jan
175.47
Feb
174.55
Mar
192.55
2014
Apr
195.68
May
153.13
Jun
179.45
Jul
196.13
Aug
177.01
Sep
163.84
Oct
156.65
Nov
143.55
Oct Nov Dec
Dec
155.35
Total waste (tonnes)
Waste report - RLAM
31/03/2016
2013
2012
51.1%
46.4%
2.5%
25%
2014
2013
45.3%
48.2%
6.4%
2014
30.4%
65.8%
3.8%
2015
27.7%
70.7%
1.6%
Mixed municipal waste
0%
2012
Recycled
Comments
▪ Only limited data was available during 2012
▪ Data for RLCIS fund properties included in 2014 and 2015
2015
2013
2014
Recovered
Landfilled
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17
Tenant Engagement
During 2015, Capita Real Estate has been increasing engagement with tenants and Asset Managers on environmental
management and resource efficiency.
In order to improve tenant engagement, Capita’s Environment Consultancy has developed:
1. A waste management performance report that is available for facility and building managers to share with tenants.
The report provides year-on-year total waste data, broken down by waste stream and disposal method, so that tenants
can see how their waste is processed and to encourage them to reduce waste creation further and use of the recycling
facilities provided. An example is shown in Figure K.
2. An energy performance report, as shown in Figure M.
For the EEP properties, energy efficiency performance is reported each quarter, using property and fund level progress
reports, developed by Environment Consultancy. An example energy tenant report is shown in Figure M.
The tenants also receive a resource efficiency checklist; for tenants to employ within their demise
periodically to identify further opportunities to save. Through implementing these suggestions tenants
can support Capita Real Estate and RLAM to save natural resources
and manage
the associated
Resource
efficiency
checklistcosts of
purchasing energy and water, and also of waste management, collection and treatment.
Figure L | Resource Efficiency Checklist
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te shad
Rega
is in
crea
lictin
tion?
ing too
tor valv
s to
tioning
conf
ntila
ondi
blind
s-ve
the build tatic radia systems
air-c
■ Is
ral cros Try closing
ing
mos
ing or
r.
ther
cool
heat
ent natu
ing?
mino
y?
■ Are
ing and ed while
cool
prev
ing is
panc
heat
iture
ssive
clos
ct occu
for cool
■ Are
ows
of furn
d.
for exce
refle
need
wind
need
tioning
set to
n the
mmende
■ Are
posi
ing a
whe
ems
is reco
caus
s the
ows
ruction?
ired
ing syst
tion
wind
obst
■ Doe
cool
radia
n requ
open
from
?
whe
s)?
ers or
solar
free
ible,
shut
heat
■ Is
tors
s only
corridor
If poss
s kept
light
radia
t of use
(e.g.
sed?
using
■ Are
rior door
?
on poin better utili quent use
s and
exte
ble.
ding
rols
be
Are
infre
n
cont
t lamp
■
ire blee
s of
be suita
icien
ilatio
timing
o may
area
requ
ineff
they
ral vent
off in
■ Are
26 C
cing
? Do
ld natu switched
Up to
ectly
, so repla
ired?
■ Cou
corr
tion
tors
ent.
ing
ump
radia
is requ
gem
work
y cons
■ Are
enga
tors
er than
s off?
staff
radia
s cool
electricit
ugh
ch light
■ Are
ce of
thro
er room
sour
to swit
eved
serv
r
es
achi
■ Are
loye
n a majo
in use?
can be
emp
ce?
is ofte
that
n not
remind labelled?
ld suffi
ting
whe
wins
d to
wou
Ligh
ed off
laye
ight
ral easy
clearly
s.
s turn
seve
ers disp cted and
ing?
ral dayl
ks?
light
ce cost
e are
post
redu
stru
re natu
ire train
■ Are
ee brea
ther
and
unob
s whe
, and
signs
cts and
es requ during coff
ches
area
arily
loye
■ Are
l impa
swit
cess
off in
ding
emp
enta
light
ched
? Do
, inclu
on unne
ronm
■ Are
ated
itors
envi
r.
n left
ing swit
mon
inde
ofte
mise
light
nt activ
nt is
mini
■ Is
rs and
a rem
pme
rs?
r to
pme
e as
pute
IT equi
time
l equi
d serv
in orde
off com
ce.
ers on
ngs on
coul
osal
suffi
turn
Electrica
igns
r cool
r setti
e disp
ed to
ld not
ers/s
wate
wast
er save
urag
m.
wou
ider
s and
ss post
pow
e strea
cons
es enco machine
ic copy
rene
■ Are
s?
t to
loye
ing
ect wast
d? Awa
rtan
type
electron
emp
e
an
corr
vend
-fille
impo
n
wast
■ Are
over
whe
of the
y, it's
printers,
larly
tion
ienc
ominant
t only
els.
regu
■ Are
tifica
pred
gy effic
le tow
to prin
iden
kettles
ion of
e staff
to ener
egat
disposab
■ Are
for easy
urag
lated
ad of
ples
for segr
Enco
unre
exam
ed?
lable
rs inste
loss.
ough
urag
drye
list of
mise
Alth
ult?
ms avai
enco
de a
mini
hand
defa
e strea ronment
Inclu
ient
ed as
ks can
ed?
effic
wast
2-sid
envi
ition
and
le chec
■ Are
rless
set to
-pos
simp
le cups
well
a pape
, but
options
and
■ Is
rally
disposab
viou
printing rly labelled
ad of
beha
inste
■ Are
clea
ence
bins
glasses
to influ
■ Are
using
cult
sider
e diffi
off.
?
■ Con
y is mor
?
ched
ectly
ienc
leak
swit
corr
.
r
set
nt is
er effic
bility
wate
and
pme
Wat
aina
of a
equi
.
sign
tioning
in sust
that
tives
func
tice
e any
ring
rols
ther
prac
n initia
ensu
■ Is
cont
best
s?
ing gree
ks for
urinal
es for
urag
lar chec
the stair employe
■ Are
enco
take
g and
uct regu
rding
ed to
eerin
urag
to cond
or rewa for pion
Other
'
r staff
es enco petitions
pion
loye
icula
emp
ing com 'green cham with part
■ Are
hold
ging
ga
sider
intin
for enga
■ Con
appo
r
me
side
ram
■ Con
a prog
sider
■ Con
urce
Reso
What's this?
The technical aspects of a building are often maintained by engineers, but some of the most effective quick-fixes for energy efficiency are simple
behavioural changes that can be enacted by the occupier and require no capital outlay. A quick walk-around survey with a check-list is a good way of
maintaining best practice.
/
Regardless of whether or not heating settings are accessible, there are a number of ways to influence the efficiency of heating control.
■ Is the building too hot or too cold? Have you received many complaints? A temperature reduction of 1oC could save 5% on gas bills.
■ Are thermostatic radiator valves working and set correctly? 2-3 is often enough to maintain comfort.
■ Are heating and cooling systems conflicting? Report any issues to be rectified.
■ Are windows closed while heating or air-conditioning is in operation?
■ Does the positioning of furniture prevent natural cross-ventilation?
■ Is solar radiation causing a need for excessive cooling? Try closing blinds to create shade.
■ Are radiators free from obstruction?
■ Are exterior doors kept shut?
■ Are timing controls on point of use heaters or cooling systems set to reflect occupancy?
■ Could natural ventilation be better utilised? If possible, open windows when the need for cooling is minor.
■ Are radiators switched off in areas of infrequent use (e.g. corridors)?
■ Are radiators working correctly? Do they require bleeding?
■ Are server rooms cooler than is required? Up to 26oC may be suitable.
Lighting is often a major source of electricity consumption, so replacing inefficient lamps and using lights only when required is recommended.
thinkcapitarealestate.uk
19
Energy Efficiency Summary Q4 2015
Example property
Dec-15
Oct-15
Nov-15
Jul-15
Sep-15
Aug-15
Jun-15
Apr-15
May-15
Mar-15
Jan-15
Feb-15
Dec-14
Oct-14
Nov-14
Dec-15
Nov-15
Sep-15
Oct-15
Jul-15
Aug-15
Jun-15
Apr-15
May-15
Mar-15
Jan-15
Feb-15
Dec-14
Nov-14
Oct-14
Jul-14
Jun-14
May-14
Apr-14
Feb-14
Mar-14
Week 1
0
0
Week 3
0 (month avg.)
Daily consumption profile
Week 4
30
0
25
50
20
0
15
14/04/2016
10
Peak-load
23:30
21:30
Capita Property & Infrastructure
22:30
19:30
20:30
18:30
17:30
16:30
15:30
13:30
14:30
12:30
11:30
10:30
09:30
07:30
08:30
14/04/2016
15
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
:30
0
:30
5
20
:30
10
25
:30
06:30
25
20
kWh
05:30
04:30
03:30
01:30
02:30
Base-load
30
:30
No comments
Daily consumption profile (month avg.)
35
0
Does the out of hours base-load seem appropriate
for the buildings
requirements. Could equipment be shut down overnight? Does the
time at which consumption peaks reflect occupancy patterns? Could
the shape of the curve be tightened by using equipment more
efficiently, by fine-tuning settings, or by exercising best practice?
Consider simple behavioural changes, improving building control or
1
installing more efficient equipment.
Comments
Peak-load
Week 5
23:30
21:30
Base-load
50
Time
Peak-load
£0
me
h
£4,000
£3,000
50
00:30
Week 5
30
Base-load
£5,000
30000
5
Daily consumption profile (month avg.)
£6,000
40000
> This average represents the typical daily consumption profile.
0
20
50000
£7,000
50
Week 5
Capita Property & Infrastructure
No comments
0
50
l daily consumption profile.
22:30
20:30
19:30
17:30
18:30
15:30
16:30
14:30
11:30
12:30
13:30
10:30
09:30
08:30
07:30
05:30
06:30
01:30
02:30
00:30
Time
Week 4
Comments
1
35
60000
£0
50
kWh
kWh
Does the out of hours base-load seem appropriate for the buildings
requirements. Could equipment be shut down overnight? Does the
time at which consumption peaks reflect occupancy patterns? Could
the shape of the curve be tightened by using equipment more
efficiently, by fine-tuning settings, or by exercising best practice?
Consider simple behavioural changes, improving building control or
installing more efficient equipment.
15
10
0
0
£8,000
£1,000
0
35
> This average represents the typical daily consumption profile.
5
50
80000
Jan-14
Oct-15
No comments
25
20
04:30
Week 3
No comments
£10,000
£9,000
50
Base-load
Peak-load
Comments
30
03:30
Comments
Electricity spend (£)
£2,000
£2,000
0
Week 5
Daily consumption profile (month avg.)
35
0
£4,000
Electricity (Day)
£1,000
0
Does the out of hours base-load seem appropriate for the buildings
requirements. Could equipment be shut down overnight? Does the
time at which consumption peaks reflect occupancy patterns? Could
the shape of the curve be tightened by using equipment more
efficiently, by fine-tuning settings, or by exercising best practice?
Consider simple behavioural changes, improving building control or
installing more efficient equipment.
400
10000
50 month. Does the daily
This is the electricity profile of a recent
0
> This average represents the typical daily consumption profile.
300
20000
Week 3
Week 4
0
50
200
£6,000
0
trend reflect the building's use? Is weekend consumption excessive?
Is the profile consistent or sporadic? If the nature of the building's
0 defective equipment or
use is regular, unusual trends may highlight
50
control issues.
0
50
50
m appropriate for the buildings
ut down overnight? Does the
ect occupancy patterns? Could
y using equipment more
by exercising best practice?
improving building control or
Dec-15
Nov-15
Jul-15
Sep-15
Jun-15
>
50
ekend consumption excessive?
f the nature of the building's
hlight defective equipment or
Aug-15
Apr-15
May-15
Jan-15
Jan-14
Comments
No comments
0
50
0
£7,000
100
50
0
50
50
£8,000
0
£3,000
0
50
No comments
£10,000
£9,000
Week 2
Comments
Dec-15
Nov-15
Sep-15
Oct-15
Jul-15
Aug-15
Jun-15
Apr-15
May-15
Mar-15
Jan-15
Feb-15
Dec-14
Nov-14
Sep-14
Oct-14
Jul-14
Aug-14
Jun-14
Apr-14
May-14
Jan-14
£0
£3,000
This is the electricity profile of a recent month. Does the daily£2,000
£1,000
trend reflect the building's use? Is weekend consumption excessive?
£0
Is the profile consistent or sporadic? If the nature of the building's
use is regular, unusual trends may highlight defective equipment or
control issues.
Electricity spend (£)
BBP typical benchmark
90000
Week 4
£1,000
>
10000
50
£5,000
Week 1
£2,000
This is the electricity profile of a recent month. Does the daily
trend reflect the building's use? Is weekend consumption excessive?
Is the profile consistent or sporadic? If the nature of the building's
use is regular, unusual trends may highlight defective equipment or
control issues.
30000
Feb-15
0
£6,000
£4,000
Mar-15
kWh
£4,000
£3,000
£7,000
No comments
50000
30000
>
Comments
70000
= 7.81
300
Energy/m2 400BBP good benchmark
70000
Jul-14
£7,000
60000
40000
0
recent month. Does the daily
kWh
£8,000
20000
10000
Electricity (Day)
£9,000
£5,000
20000
Electricity (Night)
100
90000
£6,000
No comments
50000
0
80000
40000
60000
1.9%
-5.4%
Oct-14
Comments
-3.6%
▼
£8,000
heating is used) and small power. It is expected that consumption
will peak during the warmest summer months and coldest winter
months (electric heating). Trends are influenced by temperature
variation, building occupancy, behaviour/building function, building
control or the implementation of efficient technology.
70000
▼
▲
100000
> Electricity is primarily used for £9,000
cooling, heating (where electric
80000
200
Electricity (Night)
100000
Sep-14
637
40000
Aug-14
1,610,913
BBP typical benchmark
> Electricity is primarily used for30000
cooling, heating (where electric
heating is used) and small power. 20000
It is expected that consumption
will peak during the warmest summer months and coldest winter
10000
months (electric
heating).
Trends are influenced by temperature
200
300
400
0
variation, building occupancy, behaviour/building
function, building
control
of efficient technology.
£10,000
Electricity
spendor
(£) the implementation
Jun-14
635,853
-17.77%
-14.80%
BBP good benchmark
kWh
-24.23%
▼
▼
-6.9%
Apr-14
▼
£10,000
▼
May-14
156
975,060
Mar-14
411,249
Energy/m2
Last 12 months % Change
No comments
Jan-14
182,427
-11.77%
Dec-14
Gas
Total
tCO2e
Electricity spend (£)
▼
= 934.87
£5,000
Feb-14
400
228,822
Nov-14
Electricity (Day)
300Electricity
▼ -5.41%
Annual
BBP typicalCO
benchmark
2 emissions:
BBP good benchmark
50000
Week 1
Category Last 3 months % Change
200
Jul-14
Electricity (Night)
100
90000
kWh
s expected that consumption
r months and coldest winter
influenced by temperature
our/building function, building
cient technology.
0
Week 2
oling, heating (where electric
Comments
-5.4%
100000
= 7.81
Week 2
-3.6%
▼
= 934.87
Sep-14
▼
control or the implementation of efficient technology.
Jun-14
637
1.9%
Aug-14
1,610,913
-14.80%
▲
As part of an energy efficiency programme, energy at this property is closely monitored. Utilising metered
consumption data and half-hourly consumption profiles (where available), trends, irregularities and anomalies are
identified. Drawing on the knowledge of property management teams, environmental consultants and technical
experts, meetings are held to ensure that quick-fix efficiency measures are identified to minimise costs charged to
tenants and to improve the building's carbon footprint.
Apr-14
-17.77%
▼
▼
-6.9%
Feb-14
635,853
BBP typical benchmark
Mar-14
-24.23%
BBP good benchmark
May-14
▼
▼
Mar-14
56
975,060
Feb-14
49
-11.77%
Energy/m2
Category Last 3 months % Change Last 12 months % Change
228,822
-11.77%Electricity (Night)
975,060 Electricity
-6.9%
▼
▼
100000
(Day)
Energy Efficiency Summary Q4 Electricity
2015
> Electricity is primarily used for cooling, heatingGas
(where electric
182,427
-24.23%
635,853 ▲
1.9%
▼
90000
Example property
heating is used) and small power. It is expected that consumption
80000
will peak during the warmest summer months and
coldest winter
411,249
-17.77%
1,610,913 ▼
-3.6%
▼
Total
months (electric heating). Trends are influenced by temperature
70000
Annual
CO2behaviour/building
emissions: tCO
▼ -5.41%
156 ▼
-14.80%
637 ▼
-5.4%
variation, building
occupancy,
function,
2e building
60000
Week 1
27
▼
= 7.81
Week 2
22
Energy/m2
Last 12 months % Change
As part of an energy efficiency programme, energy at this property is closely monitored. Utilising metered
Week 3
onths % Change
= 934.87
= 7.81
consumption
data and half-hourly
consumption
(where available), trends, irregularities and anomalies are
Category Last 3 months
% Change
Last 12
monthsprofiles
% Change
identified. Drawing on the knowledge of property management teams, environmental consultants and technical
228,822 experts,
-11.77%
975,060
-6.9%
▼ meetings
▼ efficiency
Electricity
are held to ensure
that quick-fix
measures are identified to minimise costs charged to
to improve the building's
carbon footprint.
182,427 tenants
635,853
1.9%
▼ and-24.23%
▲
Gas
411,249 ▼
-17.77%
1,610,913 ▼
-3.6%
Total
0
100
tCO2e
156 ▼
-14.80%
637 ▼
-5.4%
▼ -5.41%
Annual CO2 emissions:
mme, energy at this property is closely monitored. Utilising metered
nsumption profiles (where available), trends, irregularities and anomalies are
of property management teams, environmental consultants and technical
hat quick-fix efficiency measures are identified to minimise costs charged to
carbon footprint.
= 934.87
Sep-14
Figure M | Tenant Energy Performance Report
2
Aug-14
Energy Efficiency Summary Q4 2015
Example property
Energy Efficiency Summary Q4 2015
Annual CO emissions:
Example property ▼ -5.41%
As part of an energy efficiency programme, energy at this property is closely monitored. Utilising metered
consumption data and half-hourly consumption profiles (where available), trends, irregularities and anomalies are
identified. Drawing on the knowledge of property management teams, environmental consultants and technical
experts, meetings are held to ensure that quick-fix efficiency measures are identified to minimise costs charged to
tenants and to improve the building's carbon footprint.
All tenants received bi-annual newsletters from Capita Real Estate which include a Sustainability section. An example
is shown in Figure N.
Each newsletter provides updates on progress and next steps proposed. The Sustainability content may be in
relation to:
—— The RLAM environmental management system;
—— Renewable electricity procurement;
—— Energy performance and planned initiatives; and
—— Waste and recycling performance. Figure N | Tenant Newsletter
July 2015
Tenant Newsletter
Atlantic Industrial Complex/ Atlantic Park, Dunnings Bridge Road, Liverpool
Introduction
This is the first of a new style of newsletter that we hope provides you with more clarification and
information relating to our management of the above property on behalf of your Landlord, Royal
London Mutual Insurance Society Limited, focussing on the services that we provide and sustainability
issues.
Service Charge
At the half year stage of this year’s budget we have currently spent only 36.14%, this is mainly due to
planned works not yet being instructed, and several invoices still being processed. We will continue to
monitor the service charge expenditure and at this stage, we forecast that we will come in on budget
unless there are any unforeseen works. A copy of the Service Charge Expenditure report is attached.
Estate Update
Sustainability
At the beginning of 2015 this site achieved certification to the ISO 14001:2004 Standard for
Environmental Management Systems. The certification demonstrates our commitment our commitment
to continually improve the environmental performance of the property, to pollution prevention and to
the adherence to all environmental legislation. To achieve this we regularly review, monitor and manage
activities on site that could impact the environment, and set annual environmental improvement
targets, particularly for energy, waste and water consumption. The certification is valid for three years,
subject to satisfactory annual surveillance audits.
Royal London and Capita are committed to protecting the environment and using natural resources
efficiently.
We do this by:
Estate Car Park Management
−
−
Security
−
As you are aware due to the increase in tenants and in the volume of traffic on the site recently we
instructed a Car park Management system for the Park. The new parking regime implemented though
UK Parking Control Ltd has been very effective in keeping vans and cars off of the internal Park roads
and ensuring that the site car parks are used by only authorised users. After a few teething issues this is
now running well and we thank you for your cooperation with this scheme.
We are upgrading the security DVD recorders for the Park so the security systems can record from the
current 14 days to 28 days. This will provide improved security measures for the various buildings and
the Park as a whole. In addition we will be installing a split screen monitor within the security lodge for
improving the viewing of the CCTV coverage of the Park.
Service Providers
The M&E service contract for the site is to be retendered shortly, with a new contractor to be appointed
−
Procuring renewable electricity where ever possible, for example in 2014 the rate was 97%
Monitoring and measuring consumption, then reporting trends. For example across the Royal
London properties managed by Capita :
− Between April 2013 and March 2014 the total electricity consumed reduced by 3.15% and gas
by 1.9%, versus the previous 12 month period
− Water consumption in 2014 versus 2013 had decreased for retail properties, however had
risen in offices and industrial properties.
Managing energy efficiently, for example 10% of CO2 (carbon dioxide) emissions were saved across
the highest consuming 38 properties in 2014 versus 2013
Diverting waste from landfill. We are pleased to report that no waste from the Park, under our
control, was sent to landfill.
Useful Contacts
Paul Stammers
Director, Property Management
020 7544 2097
07557 800 483
[email protected]
Sally Gleave
Facilities Manager
07900 408 354
[email protected]
thinkcapitarealestate.uk
Natasha Riches
Credit Controller
020 7544 2204
[email protected]
21
Embassy House - Case study
At the beginning of 2014, the Building Manager at Embassy House introduced a ‘green police’ initiative to tenants
and the security team to ensure lights that were not on sensors (PIRs), were turned off once tenants have left the
building, e.g. car park lights and staircase lighting. Tenants were also encouraged to turn off printers and monitors
completely and not leave these on standby.
This initiative compliments the EMP programme in place and one tenant’s approach to energy management on their
floor within this multi-let office. Sue Howard, the Building Manager, explained that
“It is an ongoing education process with the tenants, to actively encourage
them to save energy. As the Building Manager, I have worked closely with
Inteb MS (who lead the EMP programme for Capita Real Estate) and the
M&E service partner (Mitie) to ensure my tenants have all the relevant
information to enable them to make an informed decision on how they
manage their energy use on their individual floors.
One tenant that occupies two floors in Embassy House has introduced
‘green police’ who are responsible for ensuring printers/copiers etc. are not
left on standby, but are turned off. I have used this to exemplify how other
tenants can manage their own IT systems.
The Building is fitted with PIR lighting on tenant’s floors and landlord areas.
I have encouraged my security staff to ensure all lights that are not
currently on PIR to turn these lights off once tenants have left the building
to conserve further energy.”
22
Water
Through increased water bureau instruction, water data is now monitored on behalf of 54 properties across
RLAM traditional and the RL CIS Fund, compared to 46 properties in bureau during 2014.
The total volume of bureau logged water consumed during 2015 was 120,845m3; an increase of 10,008m3 (9%) from
2014, as shown in Figure O.
—— Across 39 water meters, water consumption at traditional RLAM fund properties increased by 4,274m3 between
2014 and 2015 (5.4%).
—— Across 11 RL CIS Fund properties (those with 2014 data), water consumption decreased by 552m3 between 2014
and 2015 (1.8%).
Figure O | Water Consumption
Water consumption (m3)
150000
Absolute
120000
40.1%
10.1%
90000
Comparable
9.0%
5.4%
60000
30000
0
2013
2014
2015
thinkcapitarealestate.uk
23
Figure P shows that the average water consumption of office buildings in 2015 was 640m3/m2 NLA7, remaining slightly
below the Better Buildings Partnership typical benchmark of 700m3/m2 NLA, which is encouraging.
Figure P | Office Water Consumption
Performance with BBP Benchmark
800
700
600
BBP typical benchmark
Office
BBP
typicalaverage
benchmark
8
BBP average*
good benchmark
Office
BBP good benchmark
500
400
300
200
100
0
Excluding properties where three years data is not available
Where data is available for comparison
7
8
24
telephone lines could be down or there could be a power cut. So it’s important that
Capita Real Estate | Flood Risk
Response
- Advice for
Tenants.
appropriate
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Flooding
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MESSAGES
Whenever
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to cause significant risk to life,
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risk area.
Issued when warnings and alerts
25
to life and cause significantthinkcapitarealestate.uk
disruption to esare no longer in force.
Flood waters may still be around but
sential services, such as water and electricity
Environmental Management System (EMS) & ISO14001
Following certification audits, carried out by LRQA in February 2015 at a selection of the EMS sites, we were delighted
that RLAM were awarded certification to the ISO14001:2004 standard across the 16 sites in the EMS. The focus for the rest of 2015 was to monitor and manage these 16 sites in line with the requirements of the EMS,
whilst expanding the scope of the management system to incorporate a further 13 sites. The additional sites chosen
to become part of the EMS are all assets within the RL CIS Fund, and constitute the largest properties from this fund.
Eleven of these properties are multi-let offices, one a shopping centre and one a high street shopping arcade.
During the second half of 2015, internal audits were conducted across all the ISO14001 certificated assets and those
recently added to the EMS. These audits helped to focus our facility and building managers on those areas that may
require maintenance or improvement in order to maintain compliance with the EMS, with support provided by
Environment Consultancy.
LRQA will carry out surveillance audits at a selection of the ISO14001 certification assets during Q1 of 2016, whilst
extension audits for the additional 13 properties are expected to be scheduled for Q4 in 2016.
ISO14001 Certificate
Ozone Depleting Substances
During 2015, Capita M&E supply partners and Technical Services continued to monitor and minimise the risk
of ozone-depleting substances leaking. No leaks were reported during 2015 across the EMS sites. 26
Appendix 1
Review of performance against the 2015/16 targets
No.
Category
2015/2016
Scope
Date of Completion
1
Energy
To continue and further improve programmes for identifying and reporting energy
consumption, efficiency initiatives and opportunities for improvement with the client and
tenants.
RLAM highest consuming
19 properties with
opportunities to improve
Continues during
2016 for EEP
properties
2
Energy
To maintain renewable electricity procurement and to support the tenants' monitoring and
apportionment of utilities.
For supplies in Bureau
Continues during
2016
3
Energy
To continue to provide the client with EPC data, highlighting new or pre-lodged properties
with lower EPC scores, as well as proposing property specific analysis and strategies.
All RLAM properties
Dec 15 / continues
4
Water
To accurately measure and analyse water data to support identification of opportunities for
For supplies in Bureau
improvement and reporting to client and tenants.
5
Waste
To maintain the quality of waste collection and treatment data, whilst improving
contractor and tenant engagement, with the aim to improve recycling rates.
Properties in waste
management procurement
contracts
Dec 15 / continues
6
Communication
To support the maintenance and implementation of the client's ISO 14001 certified
environmental management system (EMS).
For service charge
properties in scope
Dec 15 / continues
7
Communication
To maintain the internal and external communication of sustainability and environmental
management.
For service charge
properties
Dec 15 / continues
8
Climate Change
Adaptation
To ensure that a suitable flood strategy is in place for minimising and mitigating flood risk.
Properties confirmed by
RLAM
In progress
9
10
Status
Continues during
2016
Legislative Changes
To ensure compliance with Heat Network Regulations within the specified timeframe
For service charge
properties in scope
Dec 15 for
Notification.
Continues for
Feasibility and
Installation during
2016
Ozone Depleting
Substances
To improve the collection and analysis of refrigerant leakage data and to establish the
feasibility of a reduction target.
For service charge
properties in scope
Continues during
2016
thinkcapitarealestate.uk
27
We are pleased to report strong performance during 2015, in
particular for RL Energy Efficiency Programmes (EEP) in place.
We are also proud to have:
Increased the value to RLAM of the
Energy Saving Opportunity Scheme
by identifying practical energy saving
opportunities,
Increased water data collection and
reporting across the portfolio,
Introduced bi-annual tenant
reports with energy performance
and waste management trends
ISO14001 certification awarded
at 16 multi-let assets.
28
During 2016, we will continue to improve
performance and deliver on our shared
targets. In particular, we will progress the
ESOS recommendations, increase water data
analysis at the property level and improve
hazardous waste data capture in Meridian.
We look forward to working together with
RLAM, and our service partners, to deliver
RLAM’s environmental targets during 2016
and beyond.
thinkcapitarealestate.uk
29
For further information, please contact:
Paul Stammers
Director
+44 (0)20 7544 2097
[email protected]
Suzanne Roberts
Head of Sustainability
+44 (0)20 7544 2091
[email protected]
Lydia Burdett
Environment Manager
+44 (0)20 7544 2085
[email protected]
thinkcapitarealestate.uk
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65 Gresham Street London EC2V 7NQ
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+44 (0)20 7709 4500
|
June 2016
Ed Pugh
Environmental Consultant
+44 (0)7713 786923
[email protected]