Ward Teams Engaging Patients to
Enable Them to Influence Their
Care and the Stroke Service
Creating a Patients Charter for Stroke
The Stroke Big Event
• Arranged by East Midlands Stroke and
Cardiac Network (SCN)
• Stroke services from the East Midlands
attended and put forward proposals for a
competition to secure funding for projects
• Head of Service proposed a project to
ensure patients have assurance that they
have received quality care in line with
national stroke indicators
Assuring Confidence in Healthcare
Steering group identified
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Stroke association
Patient representatives
MDT representatives from NUH stroke service
SCN support
Steering group then divided into 3
work streams
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Patient engagement
Staff engagement
Stroke database
Project
Consisted of:
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Development of Patients Charter
Patient stories
Staff engagement
‘Moments of Truth’
Social facilitators identified work streams
Development of a database
Patients Charter
Any Questions?