The Minute Man Arc for Human Services Inc.
General Information
35 Forest Ridge Road
Concord, MA 01742
(978) 287-7900
Website
www.minutemanarc.org
Organization Contact
Stephanie Parish [email protected]
Year of Incorporation
1958
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Statements & Search Criteria
Mission Statement
Minute Man Arc: improving the lives of children and adults with disabilities by increasing
independence, personal choice, and self-advocacy.
Background Statement
Minute Man Arc was founded in 1958 under the name Minute Man Association for Retarded
Children by a group of parents in search of services for their children with disabilities and to create
an environment of family communication and collaboration. The agency has grown steadily for more
than 55 years, expanding the original mission and now supporting children, teens and adults with
developmental and intellectual disabilities such as Down syndrome, cerebral palsy and autism.
Today we operate throughout the towns of Acton, Bedford, Boxborough, Carlisle, Concord, Lincoln,
Littleton, Maynard and Stow, as well as other parts of eastern MA.
The number and breadth of our programs have grown steadily over the years. In 1972, we
established our first female community residence (today we have grown to nine residences that
offer services to both men and women); the Independent Living Program was launched in 1980; and
the Transitional Living Program began in 1989 providing supervised housing for adults to assist
them in developing independent living skills. By 2000, Minute Man Arc also expanded programming
in the areas of Family Services, After School Care and Early Intervention that today serves over 500
children.
In 2005, we added a second program location at 130C Baker Avenue Extension in Concord to
house the new Day Habilitation Program and provide additional room for many of our other
expanding programs. With the help of the Doug Flutie, Jr. Foundation for Autism, we built a sensory
gym at our Baker Avenue location for recreation, exercise and wellness.
We purchased and renovated our administrative building at 1269 Main Street in Concord in 1996
and added the rapidly growing Early Intervention Program and three residential apartments where
six adult individuals live. In 2011, we added Adult Family Care which enables people to live at home
with their families or caretakers while receiving clinical assistance and support from Minute Man Arc.
Most recently, the agency's adult programs and administration moved to 35 Forest Ridge Rd,
Concord, taking advantage of a more natural setting.
Today, Minute Man Arc proudly serves individuals across a wide spectrum of developmental
disabilities. Our dedicated, professional staff works to ensure that the lives of children are
transformed through therapeutic intervention, the dreams of adults for meaningful, self-directed lives
are realized, and parents are offered education and hope for a better future.
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Impact Statement
Accomplishments
- In 2015, Minute Man Arc earned the highest possible service accreditation from CARF
International, an independent, nonprofit accreditor of health and human services that ensures we
are meeting national standards of care.
- We have successfully moved from a paper record keeping system to an electronic system in Early
Intervention and Residential Services which will ultimately lower agency costs by reducing staff time
currently spent on hand writing intake and treatment notes.
- We launched a new initiative - Community Based Day Services - which offers participants a choice
of activities in the community that are educational, therapeutic, fun, and help meet their Individual
Service Plan goals.
- A six-hole putting green was installed at our new site to be enjoyed by all of our consumers. The
accessible course allows for failure-free putting for individuals who have difficulty standing, moving
or swinging a club.
- We redesigned our website to be more vibrant, easier to navigate and information-rich for the
families we support.
Goals
- Launch comprehensive fundraising campaign to secure financial future of agency: We have a
unique opportunity to innovate and grow lifelong services for people with disabilities that will ensure
dignified and rich life experiences for many years to come. To achieve this, we first need to secure
our financial future to be fiscally independent, so that our long-standing tradition of excellent service
can continue to flourish. We seek to own our two program building sites in full, expand our
programs, and launch an endowment fund.
- Add therapeutic program to bridge gap in services between early intervention and adult services.
- Build a fully accessible, year round greenhouse for skill enhancement and social interaction.
- Continue to be the leader in comprehensive care and support for people with disabilities including
people who are deaf, blind, or have mental health deficits.
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Needs Statement
Minute Man Arc needs to provide services for children between the ages of 3 and 8 where there is
currently a gap in our services. Children age out of Early Intervention services at age 3. Some are
referred to the school system for ongoing services, others need additional services to continue the
gains they have made. Approximately $100,000 needed to launch new program that will be selfsustaining within two years.
Minute Man Arc needs to purchase a building at 35 Forest Ridge Rd. that we currently lease for our
programs with a purchase option at five years, and build an addition to house all our programs
under one roof and give us space for future growth. $3.9M needed to purchase.
With the goal of purchasing this building and expanding Early Intervention, we need funding for a
Capacity Building campaign that includes a) Board development/training to identify prospects and
effectively ask them for funds, b) the engagement of a PR/Marketing firm to expand the profile of our
organization and programs via TV/press interviews and revised promotional materials, to both
increase the level of donor and corporate giving and enhance public awareness of the resources we
offer, c) funds for engaging a grant writer for major grant proposals. $90,000 needed for this
campaign.
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CEO/Executive Director Statement
Minute Man Arc has been a strong member of the community, providing high quality services to
individuals with intellectual and developmental disabilities for over 55 years. Originally started by a
group of parents, Minute Man Arc has grown to an organization which provides Early Intervention,
Employment, Residential, Day Habilitation, Recreation and Family Services to over 700 children and
adults.
We currently serve children from birth to age 3 in our Early Intervention program, then there is a gap
of 5-10 years until a child is eligible for the MinuteKids after-school program. As teens and young
adults move into adult programs, we provide Employment, Residential and Recreation services for
them. It is our goal to add a program which can bridge that gap and provide children with what they
need to be successful in school.
The need for this kind of program is expressed by former EI parent Kristen Koehler. “Leaving EI
was an overwhelming process for us since our son was still in need of extensive services. The
preschool program only offered so much, and finding a reputable, private clinic or therapist nearby
that didn't have a waiting list proved to be next to impossible. It was also difficult to leave an
environment our son felt comfortable in and the terrific professionals who knew him so well to start
over someplace new.”
Minute Man Arc can be and should be a lifespan organization in which children move seamlessly
from Early Intervention (up through age 10) and MinuteKids, and on to adult services. This kind of
continuity of care will help achieve better long term outcomes for each person.
As Minute Man Arc strives to build on its solid existing programs, we have embarked on an agencywide health initiative in 2014 for staff, persons served and volunteers. We purchased a health
curriculum designed for persons with developmental disabilities, and integrated the lessons into our
DayHab, Employment, Residential and Recreation programs. That same year we began Fruit
Fridays where everyone receives fresh fruit and are encouraged to replace a snack of chips or
cookies. Our hope is this will become a habit for everyone, a small step on the path to healthier
eating. We began a walking club and staff members and consumers have logged thousands of
miles. We offer and subsidize Weight Watchers at Work for interested staff and consumers.
In ways small and large, we are focusing on fulfilling our mission to provide community access
and improve people’s overall quality of life.
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Board Chair Statement
As president of the board, I have both a professional and personal interest in Minute Man Arc.
When I was 5 years old, my mother gave birth to a very premature beautiful baby boy. He needed
immediate surgery and my parents were told he would most likely not survive the night, but he did.
Two days later they were told he had Down syndrome and probably wouldn’t live a year, but he did.
They were then told he would never walk and talk. That beautiful baby boy is now almost 57 years
old, living in a group home and working two jobs. If it wasn’t for the Association of Retarded
Citizens, now called Arc, my brother wouldn’t be where he is today.
When I began working for Middlesex Savings Bank in Concord, it only made sense to become
involved with the local Arc chapter. As a VP in Commercial Lending I am able to apply my business
background to helping the agency secure future stability. For the past four years, I have assisted the
agency in hiring a new executive director, fundraising and governing.
During my tenure, Minute Man Arc faced two significant challenges. Our executive director passed
away suddenly in January 2012, leaving a large void in the organization. The board was faced with
the difficult task of replacing him and at times it was overwhelmed. Thanks to the dedication of the
board president at the time, we were able to continue the operations of the agency without
impacting our individuals. We hired an interim leader who worked with us over the next year to
stabilize the organization and eventually hired our permanent executive director. We were also
considering the expansion of our Early Intervention program but put that decision on hold due to
space constraints. We felt that by taking our time and not making any rash decisions we were able
to hire the person that best fit our needs.
At the same time, the agency was facing the expiration of our lease where our adult programs
reside. We felt that the leasing space was no longer beneficial to us financially or to those we serve.
The space is fragmented and utility costs and CAM costs are prohibitive.
We spent more than a year searching for a building that we could purchase, allowing us to combine
both our locations and be more cost effective in the long run. More importantly the space had to be
esthetically pleasing for all to utilize. We were successful in negotiating a five year lease to
purchase agreement for a building located in the same town where our agency has resided for more
than 50 years. This new location will provide significant green space for outdoor activities, walking
access to retail stores for our consumers and room to expand growing programs. We are now
challenged to begin a fundraising campaign that will help eventually become mortgage free.
As I look to balance my career with meaningful volunteerism, I am reminded of what my mother
always told me, to find a job that would provide financial security, but to also find something that I
was passionate about and put my heart into it and the rewards would outweigh my 9-5 job. I have
found that passion in supporting Minute Man Arc.
Service Categories
Developmentally Disabled Services/Centers
Geographic Areas Served
Minute Man Arc serves individuals with developmental and intellectual disabilities of all ages. The
service area includes Acton, Bedford, Boxborough, Carlisle, Concord, Lincoln (including Hanscom
Field military base), Littleton, Maynard and Stow but we also accept individuals from other towns in
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eastern Massachusetts.
Please review online profile for full list of selected areas served.
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Programs
1. Early Intervention
Description
1. Early Intervention (EI) is an integrated developmental service
offering evaluation and therapeutic services to children birth to
three for whom there are developmental concerns due to
biological, medical or environmental factors. Services are provided
individually in the home, in small integrated groups at our center
and in a range of community settings. A variety of parent support,
educational and resource referral services are also provided.
EI places a premium on community and family collaboration and
the provision of professional individualized services for each child
and family. It is a flexible service model that is tailored to each
child’s therapeutic issues and changing family needs.
Services are provided by a team of dedicated professionals
including early childhood educators, speech therapists, nurses,
occupational therapists, physical therapists, family therapists,
social workers, and specialists in autism, hearing loss, nutrition,
and other developmental concerns.
Budget
$2,462,272.00
Category
Human Services, General/Other
Population Served
People/Families with People of Developmental Disabilities,
Children and Youth (0 - 19 years),
Program Short Term Success
Children are enrolled in EI for a maximum of three years between
birth and the third birthday, but many children in our EI program
receive services for 12 and 18 months depending on age of
enrollment. Success is measured in developmental progress using
annual evaluations with a standardized assessment, the Battelle
Developmental Inventory 2. The short term goal is to assist
children in “closing the gap” developmentally between their
function age and chronological age. Most children who enroll are
at least 1.5 standard deviations below the mean in at least one
area of development. Yet, a little more than half the children
served leave the program at age three with no further need for
services, including special education services. The other half are
referred for special education, yet most consume fewer hours of
service at the preschool level than would have been needed had
they not received Early Intervention. EI is proven to “pay for itself”
by reducing SPED costs.
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Program Long term Success
Building on the science of brain development, we seek to
maximize the life-long potential of each child by offering high
quality services at the time they can do the most good to support
developmental progress. Long-term success includes higher
academic achievement in preschool, elementary and secondary
schools, as well as reduced need for special education services
and other therapeutic supports. In some cases, children who
begin effective treatment for autism during their time in Early
Intervention may have this diagnosis reversed during their
kindergarten or elementary school career, saving their family,
insurers, and government many thousands in supportive services
in later life. EI also impacts parents’ quality of life by reducing
stress, helplessness, and providing education and training in
understanding the child’s needs and how to advocate effectively.
Parents describe EI as “a lifeline for our family during the most
stressful time in our child’s early months of life.”
Program Success Monitored By
As referenced above, children receive annual eligibility
evaluations by a multidisciplinary team of therapists using the
BDI2, a normed and standardized assessment tool which focuses
on 13 subdomains and 5 domains of development including
communication, motor, cognitive, adaptive and personal/social
skills. Parent interview and a review of the child’s medical history
and hearing and vision concerns are part of this evaluation.
Outcomes are reported to the Massachusetts Department of
Public Health who in turn report on the effectiveness of services to
the federal O.S.E.P. Twice each year the program distributes a
parent satisfaction survey which typically has a 40% participation
rate. Additionally, MA DPH monitors program compliance with
timeliness of services, support for transition to preschool, percent
of children served in the catchment area, and a variety of other
indicators. The Minute Man Arc EI Program usually meets or
exceeds all state performance measures.
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Examples of Program Success
During the 5 year period ending June 2013, 211 children living in
Acton, MA received services from the Minute Man Arc Early
Intervention Program. Of these 211, 103 (48.8%) received a
referral for SPED intake and evaluation. The other children left the
program with no need for further help. Note below the broad
representation of all professional disciplines who worked with both
groups of children. Based on the IFSP process, the majority of
children in both groups received more than one weekly service,
typically from two or more disciplines of EI providers. Each child
who fills a slot in a SPED preschool may cost that town $12,000
annually.
Example of children in Acton, MA:
Discipline of Service Coordinator
Count of Children referred for
SPED intake
Count of Children discharged wi
no referral for SPED
Developmental Specialist
37
19
Nurse
3
7
Occupational Therapist
6
9
Physical Therapist
4
25
Speech Therapist
52
41
Nutritionist
1
7
103
108
48.8%
51.2%
Totals
Percentage
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2. Day Habilitation Program
Description
The Day Habilitation Program provides an environment of
personal enrichment and growth through a wide range of
integrated learning experiences designed to support the needs of
each participant. The program offers a broad spectrum of activities
designed to help adults with developmental disabilities learn and
grow. Day Habilitation supports individuals to identify their needs
and desires, set goals and achieve new levels of independence.
Daily programming is consistently implemented in order to
promote the acquisition of new life skills, relationship building,
personal health and safety, physical activity, creativity, selfdetermination and enjoyment.
Budget
$1,113,366.00
Category
Human Services, General/Other
Population Served
People/Families with People of Developmental Disabilities, ,
Program Short Term Success
The short term success of our program is to meet the
individualized objectives outlined in the vision statement of every
participant annually. We choose to take an optimistic view in
believing that it is the burden of the service provider to support the
objectives each participant hopes to achieve and not merely the
responsibility of the individual seeking opportunities for growth.
Some additional short term goals at Day Habilitation are to
develop an internal library of periodicals, magazines and other
literary works that participants can borrow from. This library will
function much like many community libraries where media items
are organized alphabetically and categorically. Each participant
will be able to volunteer as a weekly librarian who is in charge of
helping to organize the material and keep track of checked out
items. Day Habilitation is also starting a monthly literary magazine
which will contain original literary works of the individuals we
serve.
Program Long term Success
The long term goal of this program is to generate substantial
changes in the quality of life for the individuals we serve. Our hope
is that the individuals and families we serve can look back at their
involvement with Day Habilitation as a program that truly
supported their goals and enabled a life of greater independence.
Minute Man Arc’s goal is to be a model of excellence for other Day
Habilitation programs throughout the region. Our expectation is
that by persisting towards excellence we can inspire other Day
Habilitation programs across the region and nation to work
towards the same standards in order to improve the quality of life
for people with developmental disabilities. Our success is
incumbent on being able to build a team of dedicated and talented
Developmental Specialists, along with, finding gifted staff
members specializing in the fields of Occupational, Physical,
Speech and Behavioral Therapies.
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Program Success Monitored By
As a service provider, Minute Man Arc’s goal of meeting
annualized objectives for each individual we serve is done through
data collection tools based in statistics. The progress of each of
the individual’s objectives will be tracked on a daily basis and
monitored quarterly in order to examine the progress made
towards meeting the participant’s annual objective growth. This
type of data collection will help us make more informed decisions
about the need to re-structure the ways in which our staff is
implementing support strategies so that modifications can be
made months prior to the date of planned achievement.
Examples of Program Success
One of the most noticeable stories of success in the Day
Habilitation Program is in the frequency and duration of all of our
individuals served who have physical therapy needs. We have
improved the average number of minutes a participant is
transferred out of their wheelchair into a physical therapy program
from 144.45 total minutes per month to 474.10 total minutes per
month. These statistics show an increase in total average minutes
by 328 percent. It is the close monitoring and compiling of data
like this for which we take pride in as an organization and allows
us to quantify the success of the Day Habilitation Program to
deliver service to individuals with a wide range of developmental
disabilities.
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3. Employment Services
Description
Employment Services provides creative and effective job
opportunities for people with developmental disabilities. Over the
past 50 years, our commitment to placing individuals in the
community and cultivating relationships with local businesses and
organizations has grown to include more than 45 businesses. We
possess a proven track record of placing over 85% of individuals
in the community in the past two years, one of the highest
placement records in Massachusetts.
Minute Man Arc first provides individualized job training and then
places program participants in area offices, restaurants, retail
establishments, markets, schools, farms and military facilities. We
strive to help every person realize his or her career aspirations
while contributing to the community and earning a fair wage.
We strongly encourage family involvement through information
sharing, goal setting and ongoing communication. Our Self
Advocates and Family Advisory Council play ac-tive roles in the
program.
Budget
$1,300,272.00
Category
Human Services, General/Other
Population Served
People/Families with People of Developmental Disabilities, ,
Program Short Term Success
We will build the skills of our Employment Services workers using
newer equipment and build community based microbusinesses
around those skills. Specific areas for further development are
kitchen skills, laundry skills and document destruction skills. Over
the short term (1-3 years), we will add skills such as shipping,
logistics and home upkeep.
Another goal is to find a new tool for skills assessment and career
planning that will enable better matches between workers and
jobs. To support this, we will have at least one person achieve
Certified Employment Support Professional status through the
Association of People Supporting Employment First.
Finally, all staff will complete Positive Behavior Supports training.
This approach focuses on having positive based interaction with
consumers while assisting them with making positive decisions.
Minute Man Arc is one of the first agencies in MA to implement
this program for all direct service staff.
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Program Long term Success
Employment Services seeks to maintain and expand our high
employment rate over the next 3-5 years through continuing
current partnerships as well as building new relationships with
local employers. This is done across industries so that our
workers continue to have meaningful jobs in the community. We
will offer a career path that starts with simple tasks in simpler jobs
but build to tasks and jobs that engage at the highest level of their
skills. Also, find flexible employment partners so that work can be
meaningful but not impossible with a schedule that does not
overtax but provides value for the employer and a work
environment that embraces our workers as part of the team, not
special cases. Specific goals are to create partnerships with
several new companies, move our employment rate above 90%.
Program Success Monitored By
Our Employment Services program is monitored in a number of
ways. The first is internally through self review and review with
Minute Man Arc’s senior staff. The second way is through the
Massachusetts Department of Developmental Services (DDS).
DDS Service Coordinator Supervisors have a quarterly review
with the Employment Services Director to address concerns and
identify opportunities. DDS also tracks ten consumers throughout
the year to monitor their employment status, challenges, and
opportunities. DDS also has a division called QUEST which
performs an audit no less than every two years. We are also
monitored by a worldwide industry review organization called
CARF and were recently awarded the highest level of recognition
with a three-year certification.
Examples of Program Success
#1: Jon started with MMA seven years ago. He initially began
working at a group work site but had challenges with acting
appropriately due to his wonderful sense of humor. Guidance on
appropriate workplace behavior was provided and he made great
progress. He also developed more work skills and was able to
move to an independent position at which he excelled. Because of
that success, he has recently moved to another independent
position at a more complex job!
#2: Deb came to MMA with almost no reading skills. She was
unhappy that she did not get a promotion at her independent job
due to her low reading ability. She advocated for herself to join a
library reading group even though the other participants were
much younger than her. She has continued this effort and joined a
reading group in Employment Services which brought her reading
level up dramatically. When the promotion became available
again, she demonstrated her improved reading skills and got the
job!
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4. Residential Services
Description
4. Residential Services offers a broad array of living options and
supports determined by each individual's personal preference and
the level of support that is needed. Minute Man Arc’s residential
services consist of twelve smaller programs, including nine group
homes for 49 adults with developmental and other disabilities,
located in the communities of Concord, Littleton, Maynard and
Stow. In addition, our Residential Program has an Adult Foster
Program supporting 31 individuals, and Independent Living
Program supporting 20 individuals and a small Shared Living
Program supporting two individuals.
Budget
$6,593,722.00
Category
Human Services, General/Other
Population Served
People/Families with People of Developmental Disabilities, ,
Program Short Term Success
The short-term success of MMA’s Residential Program will be
measured by the completion of its two-year program improvement
initiative, which began in August 2012 and which includes the
development and implementation of the following:
• Positive Behavior Supports approach to service delivery
• Substantially enhanced developmental goals and objectives for
consumers
• Recruitment and comprehensive training of an increasingly
higher skilled group of
staff
staff development and
promotion
• Fixed schedule staffing pattern
• Enhanced performance improvement tools and processes for
• Reorganized program structure to ensure necessary and
sufficient management of all
program functions
• Internal auditing systems to ensure that all procedures and
practices meet best
practice standards
• Enhanced documentation practices that ensure consistency,
accuracy and thoroughness
Program Long term Success
The long-term success of MMA’s Residential Program will be
achieved by documentation that program consumers are living
lives that are fully integrated into the community in all aspects of
daily living and with maximum choices; that they are happy and
healthy; that they are moving progressively forward toward their
maximum potential for independence; that they are consistently
treated with caring, dignity and respect; and that they consistently
receive all of the best practice, multi-disciplinary supports
necessary for this to occur.
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Program Success Monitored By
The success of consumer supports is measured by the ongoing
review of comprehensive set of developmental, treatment and
service delivery based documentation. Outcomes are reviewed
weekly, monthly, quarterly and annually using formal practices
and systems.
The increasing strength of staff is measured through outcome
assessment training, performance improvement reviews, and the
development and achievement of individualized, staff-specific
performance improvement goals and objectives.
Overall program success is measured by the development,
implementation, maintenance and documentation of
comprehensive, best practice systems and practices, by
consumer satisfaction surveys, and by MA Department of
Developmental Services Survey and Certification (state licensing
review) outcomes.
Examples of Program Success
• Effective 7/1/2013, MMA expanded its skill-building staff training
from 8 hours to 80 hours including 24 hours of Positive Behavior
Support training for all staff.
• The staffing pattern has shifted from a random pattern of hours
for any staff position to 4 core Fixed Schedule positions. Today
99% of the Residential Programs hours have shifted into the
Fixed Schedule pattern, significantly improving management
efficiency.
• Beginning in July 2013, all individual client records and supports
have been audited quarterly for improvement of services and
record keeping.
• In November 2013, MMA introduced a comprehensive incident
report documentation and distribution practice to ensure more
timely and effective responses to problems.
• In January 2014, new staff performance improvement tool was
introduced.
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5. Family Services
Description
5. Family Services Recreation was developed more than 15 years
ago and has evolved over time to better meet the needs of its
stakeholders with developmental disabilities. Today, Recreation
provides a broad array of wraparound services to support families
in balancing the challenges of caring for a loved one who has a
disability, as well as offering client-centered enrichment supports
for all ages. Annually, Recreation creates programming for over
100 families, children, and adults. The individuals served typically
have a range of disabilities including autism, Down syndrome, and
multiple disabilities. Service options may include: Minutekids
Afterschool & School Vacation programs, Special Olympic sports,
Friday Night Social events, and Afternoon Activities.
Recreation is a self-funded program which receives no direct
reimbursements or subsidies. Programs are offered at a nominal
fee recouped through private payment. The majority of operating
costs are defrayed through extensive fundraising.
Budget
$97,112.00
Category
Human Services, General/Other
Population Served
People/Families with People of Developmental Disabilities, ,
Program Short Term Success
Annually, Recreation will create specialized programming for over
100 children and adults. Recreation will operate year-round to
provide 30+ social events and 1,000+ hours of client-centered
activities. Individual classes focus on increasing fitness,
decreasing anxiety, developing skills for independence, and
practice exploring the community. Recreation is often the first
point of entry for isolated new participants and serves as a relaxed
forum for transition-age youth exploring adult environments.
Moreover, these opportunities support families seeking respite,
participants seeking growth and friendship, and volunteer/interns
seeking human service experience.
Program Long term Success
Recreation aims to eliminate gaps in the community supports we
provide to individuals who have disabilities and the families who
care for them. We can accomplish this goal by increasing the
frequency of enrichment opportunities, reaching out to
underserved populations, and generating programming specific to
the needs of individuals with complex disabilities.
Program Success Monitored By
Programming success is measured by repeat attendance,
referrals, testimony from families and clients, annual satisfaction
and preference surveys, achievement of annual goals, reduction
in need for support during participation.
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Examples of Program Success
DB is a gentleman known for his humor, intellect, and love of
music who also has developmental and mental health challenges.
Years ago, DB suffered a serious decompensation. He moved
from living independently to rehabilitative settings and ultimately
required hospitalization.
As DB’s health stabilized, his support team sought opportunities
for him to rebuild his life. A manager proposed he try the Chorus
program which met weekly to sing. Chorus would highlight his
intrinsic strengths, well or unwell. Initially, DB struggled to
participate. He was welcomed by his peers and provided an
alternate means to accompany the group on a drum set. The
rhythm DB created retained all the richness he had once
communicated with speech. Slowly, DB recovered the spark and
ability to sing. DB is one of many for which Recreation exists to
restore or enhance skills and self-efficacy.
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Management
CEO/Executive Director
Executive Director
Ms. Jean A. Goldsberry
Term Start
Feb 2013
Email
[email protected]
Experience
Determining need, developing and delivering programming, and measuring outcomes has been a
hallmark of my career. As early as 1975 I worked with others to start the first 24 hour crisis center in
suburban Chicago for victims of sexual assault. This drive to create services for unmet needs has
continued throughout my career.
I have an MS in Community Mental Health from Northern Illinois University, an MBA from Yale
University and over 25 years of management experience. In addition to my position as Executive
Director at Minute Man Arc, I served as Executive Director at PRIDE, Inc., a provider of services to
people with disabilities in Taunton. Other positions included Chief Program Officer at Triangle, Inc.,
Director of Community Employment Services at Morgan Memorial Goodwill Industries, Assistant
Area Director for the MA Department of Developmental Services, and Director of HIRE Enterprises,
a disability employment organization.
In all of those positions, I worked to expand programming to fulfill unmet needs. At HIRE we
expanded community employment, attaining good jobs at competitive wages for people that others
thought “hopeless.” While at DDS, I developed a service provision so that agencies could serve a
number of people flexibly, stretching much needed services and gaining efficiencies in the process.
My six years at Triangle helped the agency expand from one day program site and two group
homes to five day program sites and ten group homes. At PRIDE, I obtained a $500,000 grant from
UMass for a regional employment collaborative.
In addition to program development, I have a passion for the program quality. I have been a
surveyor for CARF International for over 15 years where I visit other programs around the US and
Canada 4-5 times per year to apply the CARF standards. The commitment to CARF standards
enables my organization and others to continually improve quality and provide stronger services for
people with disabilities.
Former CEOs
Name
Term
Rosalie Edes
Mar 2000 - Mar 2008
Michael Martini
Mar 2008 - Jan 2012
Senior Staff
Eric Boroush
Title
Director of Operation
Experience/Biography
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Alex Chatfield
Title
Director of Early Intervention
Experience/Biography
Mary Coleman
Title
Director of Administration and Finance
Experience/Biography
Robert Harris
Title
Director of Residential Services
Experience/Biography
Ryan Haskins
Title
Director of Training and Quality Improvement
Experience/Biography
Darcie Heller
Title
Director of Family Services
Experience/Biography
Linda Hummer
Title
Director of Human Resources
Experience/Biography
Stephanie Parish
Title
Director of Development
Experience/Biography
Barbara Jean White
Title
Director of Employment Services
Experience/Biography
Joshua Weidenhamer
Title
Director of Day Habilitation
Experience/Biography
Staff Information
Full Time Staff
125
Part Time Staff
98
20
Volunteers
50
Contractors
15
Retention Rate
85%
Staff Demographics - Ethnicity
African American/Black
76
Asian American/Pacific Islander
7
Caucasian
128
Hispanic/Latino
9
Native American/American Indian
0
Other
30
Staff Demographics - Gender
Male
80
Female
143
Unspecified
0
Formal Evaluations
CEO Formal Evaluation
Yes
CEO/Executive Formal Evaluation Frequency
Annually
Senior Management Formal Evaluation
Yes
Senior Management Formal Evaluation Frequency
Annually
NonManagement Formal Evaluation
Yes
Non Management Formal Evaluation Frequency
Annually
Plans & Policies
Organization has a Fundraising Plan?
Under Development
Organization has a Strategic Plan?
Yes
Years Strategic Plan Considers
5
Date Strategic Plan Adopted
Dec 2015
Does your organization have a Business Continuity Yes
of Operations Plan?
Management Succession Plan?
Under Development
Organization Policy and Procedures
Yes
Nondiscrimination Policy
Yes
Whistleblower Policy
Yes
21
Document Destruction Policy
Yes
Directors and Officers Insurance Policy
Yes
Is your organization licensed by the Government?
Yes
Registration
Exempt
Permit?
Exempt
Risk Management Provisions
Accident and Injury Coverage
Automobile Insurance
Automobile Insurance and Umbrella or Excess Insurance
Blanket Personal Property
Boiler and Machinery
Business Income
Commercial General Insurance
Commercial General Liability
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Computer Equipment and Software
Corporal Punishment Liability
Crime Coverage
Day Care Center/Nursery School
Directors and Officers Policy
Employee Benefits Liability
Employee Dishonesty
Employment Practices Liability
Extra Expense Insurance
Fiduciary Liability
General Property Coverage
General Property Coverage and Professional Liability
Improper Sexual Conduct/Sexual Abuse
Inland Marine and Mobile Equipment
Liquor Liability
Special Event Liability
Umbrella or Excess Insurance
Workers Compensation and Employers' Liability
Workplace Violence
Collaborations
Minute Man Arc collaborates regularly with the Association of Developmental Disabilities Providers
(ADDP), the Arc of Massachusetts, Concord Children’s Center, Concord Recreation Department
and Friday Night Fun Club. We are also in the process of collaborating with the Arc of the South
Shore and Northeast Arc in development of children’s programming.
22
Awards
Awards
Award/Recognition
Organization
Year
Agency of the Year
Enterprise Bank
2011
Nonprofit Leadership Award
Middlesex West Chamber of
Commerce
2012
Marty Martini Award for
Outstanding Leadership
Association of Developmental
Disabilities Providers
2012
Outstanding Board Leadership
Award
Middlesex West Chamber of
Commerce
2014
External Assessments and Accreditations
Assessment/Accreditation
Year
CARF International: Community Employment
Services: Job Development- 3 year
2015
CARF International: Community Employment
Services: Job Supports- 3 year
2015
Massachusetts Department of Early and Secondary
Education (Mass DESE)
0
CARF International: Community Services:
Community Housing- 3 year
2015
Affiliations
Affiliation
Year
Associated Grant Makers
0
The ARC of the United States
0
Association of Fundraising Professionals - Member
2012
Association of Developmental Disabilities Providers
0
Massachusetts Nonprofit Network
0
Chamber of Commerce
0
National Industries for Severely Handicapped
0
United Way Member Agency
0
23
Board & Governance
Board Chair
Board Chair
Ms. Nancy Graham
Company Affiliation
Middlesex Savings Bank
Term
July 2010 to June 2016
Email
[email protected]
Board Members
Name
Affiliation
Status
Marlene Bergart
Mt. Pleasant School, Nashua, NH
Voting
Mary Blauvelt
Self-Advocate
Voting
Paul Dick Esq.
Attorney Paul Dick
Voting
Nancy Graham
Middlesex Savings Bank
Voting
Meredith Greene
Fletcher Tilton PC
Voting
David Holdorf
Retired
Voting
Brian Lemerise
Quiet Logistics
Voting
Tanya Mahoney
Retired
Voting
Maureen Mara
Mara CPA, PC
Voting
Nora McShane
Self-Advocate
Voting
William Paige
New England Journal of Medicine
Voting
Robert Robitaille
Insource Services, Inc.
Voting
Janice Smith
Self-Advocate
Voting
Molly Stone
Retired
Voting
Board Demographics - Ethnicity
African American/Black
0
Asian American/Pacific Islander
0
Caucasian
14
Hispanic/Latino
0
Native American/American Indian
0
Other
0 includes 3 self advocates (persons served)
Board Demographics - Gender
Male
5
Female
9
Unspecified
0
Board Information
24
Board Term Lengths
3
Board Term Limits
2
Number of Full Board Meetings Annually
6
Board Meeting Attendance %
83%
Written Board Selection Criteria?
Under Development
Written Conflict of Interest Policy?
Yes
Percentage Making Monetary Contributions
100%
Percentage Making In-Kind Contributions
100%
Constituency Includes Client Representation
Yes
Standing Committees
Advisory Board / Advisory Council
Board Development / Board Orientation
Communications / Promotion / Publicity / Public Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Human Resources / Personnel and Finance and Marketing and Nominating and By-laws
Executive
Special Events (Golf Tournament, Walk / Run, Silent Auction, Dinner / Gala)
Facilities
Nominating
25
Financials
Fiscal Year
Fiscal Year Start
July 01, 2015
Fiscal Year End
June 30, 2016
Projected Revenue
$12,656,314.00
Projected Expenses
$12,624,085.00
Endowment?
No
Spending Policy
Percentage
Percentage
5%
Credit Line?
Yes
Reserve Fund?
Yes
Months Reserve Fund Covers
1
Detailed Financials
Revenue and Expenses
Fiscal Year
Total Revenue
Total Expenses
Revenue Sources
Fiscal Year
Foundation and Corporation
Contributions
Government Contributions
Federal
State
Local
Unspecified
Individual Contributions
Indirect Public Support
Earned Revenue
Investment Income, Net of Losses
Membership Dues
Special Events
Revenue In-Kind
Other
2015
$12,070,763
$12,120,070
2014
$10,947,346
$10,932,282
2013
$10,003,282
$9,958,783
2015
--
2014
--
2013
--
$0
----$244,660
$84,083
$11,583,181
$177
-$155,051
-$3,611
$0
----$187,455
$88,660
$10,391,133
$355
-$146,531
-$133,212
$0
----$199,889
$90,585
$9,584,696
$582
-$122,148
-$5,382
26
Expense Allocation
Fiscal Year
Program Expense
Administration Expense
Fundraising Expense
Payments to Affiliates
Total Revenue/Total Expenses
Program Expense/Total Expenses
Fundraising Expense/Contributed
Revenue
Assets and Liabilities
Fiscal Year
Total Assets
Current Assets
Long-Term Liabilities
Current Liabilities
Total Net Assets
Short Term Solvency
Fiscal Year
Current Ratio: Current Assets/Current
Liabilities
Long Term Solvency
Fiscal Year
Long-Term Liabilities/Total Assets
Top Funding Sources
Fiscal Year
Top Funding Source & Dollar Amount
Second Highest Funding Source & Dollar
Amount
Third Highest Funding Source & Dollar
Amount
2015
$10,689,254
$1,193,033
$237,783
-1.00
88%
49%
2014
$9,752,919
$927,184
$252,179
-1.00
89%
60%
2013
$9,013,752
$745,851
$199,180
-1.00
91%
48%
2015
$5,317,412
$1,929,439
$1,817,059
$1,424,963
$2,075,390
2014
$4,077,222
$1,574,162
$936,246
$1,016,279
$2,124,697
2013
$4,147,680
$1,612,463
$1,013,003
$1,025,044
$2,109,633
2015
1.35
2014
1.55
2013
1.57
2015
34%
2014
23%
2013
24%
2015
---
2014
---
2013
---
--
--
--
Capital Campaign
Currently in a Capital Campaign?
Anticipated In 3 Years
Campaign Purpose
Purchase two buildings, grow Early Intervention, and initiate an endowment, enabling Minute Man
Arc to establish a stable financial path to the future.
Goal
$11500000.00
Dates
Sept 2016 to Dec 2020
Comments
Foundation Staff Comments
Financial summary data in charts and graphs are per the organization's audited financials.
Contributions from foundations and corporations are listed under individuals when the breakout was
not available.
Created 06.14.2017.
Copyright © 2017 The Boston Foundation
27