Case Study: Hospitals
Hospitals Benefit from Benelogic’s Experience
Hospitals face the same serious challenges that affect all other organiza ons, companies and municipali es
today. In a ght economy, HR professionals have more work with fewer resources. Furthermore, despite
the growing administra ve burden, hospital HR professionals have been told that they need to shi their
thinking about their roles and start thinking in terms of adding value to the organiza on. It’s now HR’s job
to be strategic and consulta ve, to be more efficient and effec ve, to streamline business processes and
manage costs.
How is an HR professional going to do all of that, while s ll performing the tradi onal func ons? Efficiency is part
of the answer, but in order to know where and how to be efficient, consider this:
Where Does the Hospital Lose Money?
Inaccurate data is more expensive than most organiza ons realize. Not only are improper claims absorbed by
the employers, driving up costs, but bad data also renders HR unable to price and assess risk appropriately. As a
result, cost containment may seem impossible.
“We have seven different carriers and seven different plans,” said Mario Delgado of Sibley Memorial Hospital
in Washington, DC, which rolled out Benelogic’s employee self-service product to 1,400 employees. “With
everything going through faxes and phone calls, things could get lost.”
Yet, even when 90% of the data is accurate, HR adds no value to the organiza on in performing the rote, mundane
transac ons of eligibility and enrollment, tasks that are not core to the business. Neither does HR add value by
mollifying employees who are irate because they can’t access the healthcare they’re paying for, can’t get their
prescrip ons filled or go to the doctor’s office, or don’t know where to get informa on about their benefits or
how to compare, understand, purchase and use them. The hospital loses money when HR is dragged into the
minu ae of benefits and enrollment.
“It was our employees that drove the change to online benefit enrollment,” said Hope Marsh, benefits manager
for the 700-bed Johns Hopkins Bayview Medical Center in Bal more, Md.
“We wanted a modern product that was in line with our modern image,” said Mr. Delgado of
Sibley Memorial. “We were completely sick of all the paper and the tons of provider directories.”
The Benelogic SoluƟon
The Benelogic solu on eliminates the error-prone human element from benefits administra on and blends
state-of-the-art technology with superior service, allowing HR to retain control while outsourcing – or
re-sourcing – the mundane transac ons. Employees are empowered to enter and maintain their own data, while
the tool performs front- and back-end audits to ensure accuracy.
“Not only is Benelogic’s product convenient for employees, but it’s also in line with our ini a ve to shi more
responsibility back out to the employee popula on,” said Mr. Delgado. “Empowering employees to manage
their own benefits is an effec ve method for ins lling in them a sense of responsibility for the plan, and the
organiza on as a whole.”
This means that, with the right system in place and the right group standing behind it, employees are
empowered with the access and control they need to take the first step toward consumer accountability.
HR lays a founda on for implemen ng consumer-driven healthcare, further suppor ng HR’s ability to
a ract and retain quality people.
As with all technology, HR needs to factor in scalability, reliability, security, back-end data transac ons,
upgrades and more. The advantage of Benelogic is that one system takes care of it all. The system streamlines
data management to ensure that billing, renewals, termina ons, addi ons, etc. are accurate, and revolu onizes
claims management by elimina ng inappropriate costs associated with bad claims. Web-based enrollment
allows HR to provide support 24/7 – par cularly important to hospitals, where HR commonly operates during
tradi onal business hours while the hospital itself operates around the clock with staffing rota ons that are
largely unreachable by conven onal means.
Best of all for the employer, the solu on is fully supported. Too o en, technology is simply thrown at a problem,
without recognizing and accommoda ng the human element. By contrast, Benelogic provides superior service
with a team of mul disciplinary professionals who have extensive experience in HR, compliance, benefits
administra on, and informa on services, represen ng all facets of the industry. These services empower HR to
spend more me focusing on how to be efficient and effec ve in a rac ng and retaining quality people, and on
other cost-management strategies.
Measurable Results
It’s me for HR professionals to show their organiza ons what they know about maximizing profitability. Benelogic
allows HR to be strategic by simplifying employee benefits management and streamlining benefits data transfer.
From a bo om-line perspec ve, Benelogic provides the metrics to prove its own worth to hospitals, every day,
ConnecƟng People with Benefits Through the IntegraƟon of Service and TechnologyTM.
Lead change instead of le ng it lead you.
Contact Benelogic to Benefit From Our Experience®
©2015 Benelogic, LLC
877.716.8778
Visit us at www.benelogic.com