Oracle Commerce Cloud
What’s New in Release 16.5
October 2016
TABLE OF CONTENTS
REVISION HISTORY.................................................................................................................................................3
OVERVIEW .............................................................................................................................................................4
Give Us Feedback ....................................................................................................................................................... 4
RELEASE FEATURE SUMMARY ................................................................................................................................5
MAJOR NEW FEATURES .........................................................................................................................................6
Volume-Based Pricing ................................................................................................................................................. 6
Promotion Improvements ........................................................................................................................................... 6
Split Shipping.............................................................................................................................................................. 6
B2B: Accounts, Contacts, and Contracts ...................................................................................................................... 7
B2B: Multiple Catalogs................................................................................................................................................ 8
B2B: Multiple Price Groups ......................................................................................................................................... 8
ADDITIONAL NEW FEATURES AND OTHER CHANGES .............................................................................................9
Browser Support ........................................................................................................................................................ 9
Platform and APIs ....................................................................................................................................................... 9
Experience and Design................................................................................................................................................ 9
Catalog and Promotions.............................................................................................................................................. 9
Storefront ................................................................................................................................................................ 10
Guided Search .......................................................................................................................................................... 10
Assisted Selling Application....................................................................................................................................... 10
Integrations.............................................................................................................................................................. 11
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REVISION HISTORY
This document will continue to evolve as existing sections change and new information is added. All
updates are logged below, with the most recent updates at the top.
Date
19 OCT 2016
04 OCT 2016
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What’s Changed
Integrations
Notes
Added Maxymiser integration description.
Initial Document Creation
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OVERVIEW
This guide outlines the information you need to know about new or improved functionality in Oracle
Commerce Cloud Release 16.5. Each section includes a brief description of the feature, the steps you
need to take to enable or begin using the feature, any tips or considerations that you should keep in
mind, and the resources available to help you.
GIVE US FEEDBACK
We welcome your comments and suggestions to improve the content. Please send us your feedback at
[email protected]. Please indicate you are inquiring or providing
feedback regarding the Oracle Commerce Cloud What’s New for Release 16.5 in the body or title of the
email.
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RELEASE FEATURE SUMMARY
Some of the new Release 16.5 features are automatically available to users after the upgrade and some
require action from the user, the company administrator, or Oracle.
The table below offers a quick view of the actions required to enable each of the Release 16.5 features.
Feature
Major New Features
Volume-Based Pricing
Promotion Improvements
Split Shipping
Action Required to Enable Feature
Automatically End User Action Administrator
Oracle Service
Available
Required
Action Required Request Required
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B2B: Accounts, Contacts, and Contracts
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B2B: Multiple Catalogs
B2B: Multiple Price Groups
Additional New Features and Other
Changes
Browser Support
Platform and APIs
Experience and Design
Catalog and Promotions
Storefront
Guided Search
Assisted Selling Application
Integrations
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MAJOR NEW FEATURES
VOLUME-BASED PRICING
Volume-Based Pricing: Allows B2B and B2C customers to set any list or sale price for a product or SKU
based on the quantity of items purchased. Both bulk and tiered modes are supported. This provides an
incentive to buyers to purchase higher quantities of an item.
For search facets, the high price (lowest volume) will be used as the filter for price. On the Storefront
product detail page, as well as in the Agent Console, prices will automatically update as the quantity
changes.
Management of volume-based pricing and price ranges is available in the Commerce Cloud Admin UI
and there is a Volume Pricing widget element available in Design Studio, so that merchants can easily
add volume-based pricing to appropriate pages, such as the product detail page.
PROMOTION IMPROVEMENTS
Promotion Exclusions: Allows merchants to identify one or more promotions to exclude from use with
another current, active promotion. Enabling a promotion exclusion results in a shopper being unable to
combine the excluded promotion(s) in the shopping cart and limits the promotions a shopper can take
advantage of in checkout.
Spend Y in X, Get Item Discount: This new promotion template allows merchants to create item
discounts based on a specific spend amount within a certain product collection. For example, Spend
$100 in Women’s Shoes and Get $10 Off Any Item in the Kid’s Shoes category. Merchants can trigger
this type of promotion using single or batch coupons and view promotion results data in Commerce
Cloud reporting.
Buy X, Get Order Discount: This new promotion template allows merchants to create order discounts
based on the purchase of a specific product or product within a specific collection. For example, Buy Any
Two Shirts, Get 10% Off Your Order. Merchants can trigger this type of promotion using single or batch
coupons and view promotion results data in Commerce Cloud reporting.
SPLIT SHIPPING
Split Shipping: The Storefront Endpoint and JavaScript API have been updated to support split shipping,
allowing merchants to split items across shipping groups and display shipping group-specific information
the shopper. Covers use cases such as shipping items within an order to different addresses, specifying
shipping methods per shipping group, reassigning order items across shipping groups, selecting from a
list of pre-saved shipping addresses to use in split shipping orders, and seeing split shipment orders
displayed properly in order status, order history, and transactional emails. Storefront API support is end
to end and includes the cart, checkout, order creation, order confirmation, order history, and system
emails. This feature is also supported in our Agent Console—from order creation, amendment, returns,
and exchanges.
This capability is currently supported via API only. Out-of-the-box Storefront widgets have not yet been
updated to support this feature, so merchants need to build their own custom UI for presenting split
shipment to their shoppers.
B2B: ACCOUNTS, CONTACTS, AND CONTRACTS
To allow merchants to sell B2B on the Commerce Cloud platform, the following foundational features
have been released that support the B2B sales process.
B2B: Accounts: Allows merchants that deal with organizations (e.g. distributors, manufacturers,
companies, small businesses) to set up these customers (buying companies) as Accounts and create
their purchasers (buying users) as Contacts. Accounts can have multiple Contacts associated with them.
Admin users can search and manage these Accounts, which have account-specific shipping and billing
addresses.
Once an Account has been set up and marked active (among other conditions) in the OCCS Admin UI, an
Account’s users can log into the store. If an Account is inactive, all users of that Account are prevented
from logging in.
New header widgets are available for Account-based commerce. These header widgets should place
these elements on the page in order for Contacts to be able to log in and make purchases at an
Account’s store. These widgets also allow for Account-based personalization and display the Contact
user name, company name, and company logo.
Management for B2B orders is supported in the Agent Console, as well as the Storefront. Agents can
create or complete new B2B orders, cancel or amend, return and process refunds and exchanges. They
can search for orders, customers, and returns using the Account name. They can also handle invoicebased payments on orders.
Reporting is also available for Accounts via an Accounts report and Accounts filter for existing sales
reports for those merchants using the Accounts feature. Data for existing sales reports can be filtered to
focus in on particular accounts. Also allows report users to view and compare sales KPIs by Account.
The Accounts filter and report are only available when at least one account has been configured in the
Commerce Cloud Admin.
B2B: Contacts: Contacts represent the purchasers (buying users) at Accounts and are created and linked
to specific Accounts for a particular store. Secure login creation for Contacts ensures that a Contact is a
member of a valid Account. Admin users can quickly search and manage Contacts. Note that a Contact
can currently be associated to only one account and the same contact cannot be linked to multiple
accounts at this time.
Both the Storefront and Agent Console provide profile management for B2B Contacts and allow for
resetting passwords, updating first and last name, viewing addresses for the associated Account, as well
as order history.
B2B: Contracts: A Contract associates a catalog and price group to an Account. The Contract determines
the products and prices that are offered to customers. Once a Merchant has set up Accounts and
Contacts, the Merchant can create a Contract by associating the applicable catalog and price list group
for the account. Note that once a Contract has been created, it cannot be removed. Only the applicable
catalog or price list group can be changed. Only published catalogs and price groups can be mapped to a
Contract. One catalog or price group can be mapped to multiple Accounts as part of Contract definition.
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B2B: MULTIPLE CATALOGS
B2B: Multiple Catalogs: Allows B2B merchants the ability to offer specific products to specific groups of
customers, or even specific individual customers. This is done by creating a catalog that contains a
subset of the products in the master catalog and linking that catalog to an account via its contract.
Once set up in the OCCS Admin UI, the appropriate collections and products are automatically shown to
shoppers when they log into their account.
This capability is also supported in our Agent Console where agents can retrieve products based on the
Account/Contact information selected and the Catalog mapped to that Account. Search in the Agent
Console returns products and SKUs within the selected catalog context.
B2B: MULTIPLE PRICE GROUPS
B2B: Multiple Price Groups: Allows B2B merchants the ability to offer specific prices for products to
specific groups of customers, or specific individual customers. For example, this feature allows
merchants to offer lower pricing to their highest revenue-producing accounts. This is done by creating
multiple price lists and linking a specific price group to an account via its contract.
Once set up in the OCCS Admin UI, the appropriate prices for products are automatically shown to
shoppers when they log into their account.
This capability is also supported in our Agent Console. Similar to Multiple Catalog support, the Agent
Console allows agents to retrieve products and price display based on the contract and price list context.
Search returns product and SKU pricing within the selected contract context as well.
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ADDITIONAL NEW FEATURES AND OTHER CHANGES
BROWSER SUPPORT
Administrative Console and Agent Console: Now supports latest for MacOS X v. 10.11: Safari v. 9.x
PLATFORM AND APIS
/products Support of Simple Queries: Merchants are no longer restricted to the out of the box query
parameters for searching and can now use “q=” to perform simple queries on products. Supports
operators such as “eq” (equals), “pr” (present/not null).
Tax System Error Handling: Provides additional configurations for instances when the out of the box tax
systems become temporarily unavailable, including the option to continue to take orders and/or
additionally set a default tax rate to use in that situation. Orders are marked so affected orders can have
the tax calculated later before the product is shipped.
Dynamic Type/Property Deletion: Added endpoint to allow the deletion of dynamic types/properties
that are no longer needed. Allows this to be self-serve and done without Oracle support or intervention.
EXPERIENCE AND DESIGN
SEO: Improved Snapshot Generation: Updated static snapshot service to use a Prerender-based
snapshot generation service. This provides high-quality static snapshots of all crawlable pages to search
engine crawlers. Automatically updates with the most recent content every 24 hours.
Extensions: Application Level JavaScript: Provides the ability for Extension developers to load JavaScript
earlier in the page load sequence and control which JS files get loaded first on the page. This is invoked
by the Storefront on page load during the initial JS library loading (require.js). Allows loading of a single
JS file that gives more flexible options to load additional libraries and provide JS that can extend the
OCCS JS.
CATALOG AND PROMOTIONS
Product/Collection Media Assignment in Import/Export: Allows merchants to link media for products
and collections through a bulk process (out of the box CSV import/export process) and also add alt text
data. Merchants can use this as an alternative to following the standard naming convention for
internally stored product media.
Promotion Management: The Promotion Management page in the Admin has been updated to include
the ability for merchants to search for promotions based on the Promotion ID or Display Name. Also
allows for filtering the promotions list by Enabled, Disabled, or View All, providing merchants with
improved efficiency in managing and viewing promotions.
Location-Based Inventory: Merchants can now track, store, and manage specific inventory levels,
counts, and stock thresholds by location. This is available via API only and is an enhancement of the
Admin API, which now allows for definition of multiple locations for inventory tracking and uploading of
inventory counts and stock threshold amounts for multiple locations.
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STOREFRONT
API Support: Store-Specific Details: The concept of a “store” now exists. With that, endpoint
enhancements have been made to retrieve a list of stores and their associated details, such as store
name, address, contact details, and opening times. Endpoint enhancements have also been made to
retrieve store-specific product inventory (e.g. in-stock indicator, stock quantity per SKU).
These Storefront endpoints have been enhanced to allow this store-specific data to be retrieved and
exposed in the Storefront. While store look-up support using zip or postcode is not available out of the
box, merchants could implement this feature on their own using the APIs. Also, while Buy Online, PickUp in Store is not yet implemented out of the box as it requires enhanced order statuses (e.g. ability to
submit and order without payment), these endpoint enhancements would allow a shopper to see storespecific inventory online before going to the physical store to make an offline purchase.
Page Endpoint Optimization: Performance enhancements have been way to optimize the way data is
retrieved so page endpoint data is returned faster. This enhancement is backwards compatible, so it
does not impact existing customers.
Event Notification Documentation: Documentation has been added to cover the Storefront
mechanisms for event notification. This documentation covers the PubSub Library and the EventDispatcher Module and is available in the Commerce Cloud Help Center, along with the rest of the
official solution documentation.
GUIDED SEARCH
Search Configuration Support: For technical users, especially those experienced in Guided Search, a
REST endpoint is now available that packages the Guided Search configuration and allows “super-user
access” for modifying the majority of the Guided Search configuration, including Thesaurus, Keyword
Redirects, Precedence Rules, Relevance Ranking, and Boost and Bury. It also allows customers to move
an entire configuration from one environment to another.
B2B Support: Guided Search now also supports B2B Accounts. Each SKU can be associated with one or
more accounts and only those SKUs related to a user’s account will be returned in type-ahead, search,
or navigation.
ASSISTED SELLING APPLICATION
Returns Support: In-store associates using ASA may now assist shoppers with returns, including returns
from online purchases and returns from in-store purchases. Note that the Assisted Selling Application
does not yet support split shipping, issuing refunds to gift cards, or returns made outside Oracle
Commerce.
Credit Card Image Capture Support in Checkout: Allows in-store associates to use the built-in iPad
camera to capture a shopper’s credit card during the payment step of checkout, making it faster and
simpler to complete a purchase. CVV must still be entered manually. Does not support gift card image
capture or automatically retaining the credit card information on file. Every checkout requires a new
picture of the credit card for security.
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INTEGRATIONS
OCC – OROMS Integration: Point to point integration for Oracle Retail OMS (OROMS) is now available.
Orders captured in OCC (Store or Agent) can be submitted to OROM for fulfillment and order status can
be fetched from OROMS on demand. Includes support for PayPal and credit cards, as well as near realtime update of order and order line status. Does not include integration extension to support or map
custom attributes.
OCC – Maxymiser Integration: Commerce Cloud now includes an out of the box integration for
Maxymiser with a widget that includes the Maxymiser tag on OCC pages (except checkout and payment)
to get full analytics support and be able to enable A/B and multi-variate testing for Maxymiser
customers. Configuration of campaigns and review of test results must still be done in the Maxymiser
admin.
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