Making a Complaint Against the
CP Police Service
Complaints and Concerns
The CP Police Service’s Professional Standards
Department (PSD) tracks all citizen complaints
and concerns. PSD monitors the public
complaint process and handles complaints
regarding all employees of the CP Police
Service.
Who Can File a Complaint?
Anyone who is directly affected by the conduct
of a CP Police Service employee or the
policies/procedures of the CP Police Service
can file a complaint. Complaints may be made
on a person’s behalf, only if, the complainant
is:
•
A parent or legal guardian of a child under
the age of majority, who is directly
affected;
•
A person acting on behalf of a complainant
who is directly affected, and is
incapacitated or not competent to make a
complaint;
•
Legal counsel acting on behalf of a
complainant directly affected.
What can a complaint be
filed about?
A complaint can be filed against:
•
The on-duty actions of any employee of
the CP Police Service; or
•
The policies/procedures of the CP Police
Service.
What is the time limit for
filing a complaint?
A complaint must be submitted within 6
months of the date of an incident.
How to Make a Complaint
A complaint can be filed by:
•
Submitting a CP Police Service Complaint
Form to CP Police Service, Bldg 5, 7550
Ogden Dale Rd SE, Calgary, Alberta
T2C 4X9 or by fax at 403-319-4752 or by
email at:
[email protected]
•
Submitting a CP Police Service Complaint
Form, in person, to any employee of the CP
Police Service, at any CP Police Service
detachment or office.
What to Expect When
Making a Complaint
Consent to proceed
The complainants’ consent, on a CP Police
Service Complaint Form, is required before the
complaint process can begin. If a CP Police
Service Complaint Form has not been signed
by the complainant, the complaint process
cannot commence, unless the Service has
deemed it appropriate to launch an
investigation.
Recording the complaint
A CP Police Service Complaint Form that has
been received by an employee of the CP Police
Service will be forwarded, in confidence, to the
PSD for handling. PSD will record the
complaint and begin the process.
After the complaint has been
recorded
Once a CP Police Service Complaint Form has
been received and recorded, PSD will review
any allegations and determine how the
complaint will be classified and if applicable, an
investigator will be appointed to investigate the
complaint.
Informal resolution
It may be determined that a complaint is
suitable for Informal Resolution. Informal
Resolution is a simple and flexible way to
resolve a complaint. Informal Resolution will
only be used if both parties agree.
Formal resolution
It may be determined that a complaint is
suitable for Formal Resolution. Formal
Resolution is an investigation into the incident,
which includes interviews of witnesses, review
of policies and procedures as well as an
inspection of the scene and any other evidence
available.
How will a complainant be kept
informed?
A complainant will be advised of the outcome
of an investigation in writing by PSD.
Can a complaint be withdrawn?
A complaint can only be withdrawn by the
complainant. Withdrawal notices will only be
accepted by PSD, if in writing, and if made by
the original complainant. A withdrawal form
can be requested at any time during the
investigation.
The Service, may continue to pursue a
complaint, if it has been determined that the
allegations merit investigation.
What happens if a complaint cannot
be proven?
If there is insufficient evidence to prove a
complaint, the file is closed with a classification
of unfounded or unsubstantiated.
If you are filing a complaint:
Please complete all sections of a CP Police
Service Complaint Form. After ensuring the CP
Police Service Complaint Form has been
signed, it can be submitted, as outlined in this
brochure.
CP POLICE SERVICE COMPLAINT FORM
COMPLAINT-01
The CP Police Service must have a signed form with the details of the complaint before any
information can be processed.
A. COMPLAINANT DETAILS
Surname:
Given:
Middle or Initial:
Province/State:
Postal Code/Zip Code:
Street Address:
Town/City:
Telephone Number:
Alternative Telephone Number:
Email Address:
Please Check all that apply:
This matter is about the policies/procedures of the CP Police Service.
This is a complaint that happened to me (the complainant).
This is a complaint that happened to someone other than me.
B. CP POLICE SERVICE EMPLOYEE DETAILS
If your complaint is against a specific employee of the CP Police Service, please provide all details you might have
about the employee involved.
Employee Name (if known):
Badge Number:
Rank:
Description or additional identifying information of employee:
COMPLAINT-01
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CP POLICE SERVICE COMPLAINT FORM
COMPLAINT-01
C. YOUR COMPLAINT DETAILS
WHERE? Where did the incident that led to your complaint happen? Please complete as much information as possible. If you do
not know specific details you may wish to include details of landmarks etc.
Street Address:
Nearest Intersection:
City, Province:
Any other identifying information:
WHEN? When did the incident happen? If there is more than one date, please specify when the incidents occurred below. Please
note that the Service shall dismiss any complaint that is made more than six months after the conduct complained of occurred, or
you first knew or ought to have known the conduct occurred.
Date: (YYYY/MM/DD):
Time:
Date: (YYYY/MM/DD):
Time:
Or indicate the time period when the incident occurred:
WHAT? Please describe the circumstances that led to your complaint. Please include details of:
Who was involved;
What was said and done;
Any other people who witnessed the incident (include police officers);
If there was any damage or injury;
If there was something that you feel caused the incident or affected your interaction with the police;
If there is any evidence to preserve (i.e. medial records, photos, surveillance video);
If this happened to someone else, the name and contact information of that person;
If this is about a policy/procedure, please provide sufficient information to indentify the policy/procedure.
Describe incident (Please attach additional information or documents, if necessary):
COMPLAINT-01
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CP POLICE SERVICE COMPLAINT FORM
COMPLAINT-01
D. DECLARATION
I certify that the information provided on this CP Police Service Complaint Form is
true.
Name:
Signature:
Date:
E. HOW TO FILE THIS COMPLAINT FORM
1.
Fax a copy of the Complaint Form to: CP Police Service, Police Professional
Standards Department at (403) 319-4752; or
2.
Mail a copy of the Complaint Form to: CP Police Service, Bldg. 5, 7550 Ogden
Dale Road SE, Calgary, Alberta T2C 4X9; or
3.
Email a copy of the Complaint Form to: CP Police Service, Police Professional
Standards Department
at: [email protected]; or
4.
Deliver to any detachment or office of the CP Police Service.
COMPLAINT-01
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Rev. July 2016