HOW FULL IS YOUR BUCKET?
Employee Engagement
http://www.marketmenot.com/dish-network-kangaroo-at-work-commercial/
The Theory of the Dipper and the Bucket
Each of us have an invisible bucket. It is constantly emptied or
filled, depending on what others say or do to us. When our
bucket is full, we feel great. When it’s empty, we feel awful.
Each of us also has an invisible dipper. When we use that
dipper to fill other people’s bucket – by saying or doing things
to increase their positive emotions – we also fill our own
bucket. But when we use that dipper to dip from other’s
bucket – by saying or doing things that decrease their positive
emotions – we diminish ourselves.
Increase their
individual
productivity
Increase
engagement
among their
colleagues
Are more
likely to stay
with the
organization
Have better
safety records
and fewer job
accidents
65% of Americans received no recognition in the workplace last year.
Impact of Disengaged & Engaged Employees
4,533 call center representatives were studied
•
•
•
•
3 reps scared off every single customer they spoke with –
the customers did NOT return
The company would have been better off paying those 3
reps to stay home
7 reps retained and engaged every single customer they
helped
These reps listened to the problem, checked for clarity,
took care of issues promptly and customer felt the rep
cared
Bucket Filling Example
L.A. Sheriff’s Deputy Elton Simmons
– 0, ZERO complaints in 20 years
http://www.youtube.com/watch?v=lv4FOnjQZ5I
The 5 Strategies
1
2
3
• Prevent bucket dumping
• 5 positives to 1 negative
• Shine a light on what is right
• Fill 2 buckets a day
• Make best friends
• Learn something new about each person
4
• Give unexpectedly
• Majority of people prefer gifts that are unexpected
• A gift can be trust or responsibility
5
• Reverse the golden rule
• Do onto others as they would have you do unto them
• Bucket filling is NOT about you, it’s about them. Honors others the way they want to be honored
Create a Plan
How can you fill your team’s
bucket?
Imagine Your Life 1 Year after Bucket Filling
1
2
• Your workplace will be a lot more productive and fun
• You’ll have more friends
3
• Your colleagues and customers will be satisfied and
engaged
4
• You’ll enjoy closer relationships with your friends and
family
5
• You’ll be healthier, happier, and well on your way to a
longer life
24hours of Happy
• http://www.youtube.com/watch?v=y6SxvsUYtM
Resources:
• Rath, T. And Clifton, D. O (2009) How Full Is Your Bucket? New York,
NY Gallup Press
• CBSNEWS, No complaints about this traffic cop, Steve Hartman, Sept
22, 2012
• Pharrell Williams, Happy, 24hoursofhappy.com