The Essentials and Basic Fundamentals
of Workplace Communication
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Expectations
Communication Loop
Noise
Intent vs Perception
Conflict Resolution
Netiquette
Clear and Concise Expectations
Feedback/Evaluations
Body Language/Non Verbal Communication
Tips for Successful Communication, Dos and Don’ts
Quiz and Prizes
Questions
Feedback forms
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What do you want to get out of the next hour?
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What is a Communication Loop?
What are the three parts of a Communication
Loop?
What are the responsibilities of each part?
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What is noise?
External.
Internal.
Language.
Nonverbal Distractions.
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Family history
Culture/Race
Age, demographics
Mood
Life experiences
Incongruent nonverbal and verbal message
Challenge #1: List one example of each in your
workplace. (three minute group discussion)
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What does intent mean?
What does perception mean?
Which one is most important?
Challenge #2: One examples of intent not being
perceived as intended in your workplace or home.
(three minute group discussion)
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What is conflict resolution?
What is pro- self?
What is pro-social?
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How can I handle it in the workplace?
Ø  Avoidance
Style
Ø  Yielding Style
Ø  Competitive Conflict Style
Ø  Cooperation Conflict Style
Ø  Compromising Style
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How do I get better at it?
Challenge #3: How often do you observe or
experience conflict in your workplace during a
week? Share one example. (Three minute group
discussion)
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What is Netiquette?
What are some of the rules that should be applied
to the workplace? (next slide)
How can my Facebook or Twitter accounts affect
my workplace communication?
Challenge #4: Two examples of Netiquette in your
workplace (three minute group discussion).
Be concise/care about correctness.
Don’t send anything you wouldn’t want
published. (Cerner)
¡  Don’t use e-mail or texts to avoid contact.
¡  Never respond when you’re angry.
¡  Resist humour and personal jokes.
¡  Scan all email messages before replying to each
individually.
¡  Understand when to use all caps.
¡  Announce attachments.
¡  Cell phones off in meetings, no texting or emails.
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What is included in clear and concise expectations?
Who is responsible for this?
Should I ask questions?
What can happen if the expectations are unclear?
Do the expectations have to be written?
Are clear expectations related to results?
Challenge #5: Two examples of clear and concise
safety expectations in your workplace (three
minute group discussion).
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How do I know how well I’m doing at work?
How formal should the process be?
How often should I be receiving feedback?
Challenge #: Two examples of how you receive
feedback in your organization and how often.
(three minute group discussion).
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What is nonverbal communication?
Facial Expressions
Body movements and posture
Gestures
Eye contact
Touch
Space
Voice
Appearance
What percentage of our communication happens with
nonverbal communication?
Challenge #7: What challenge does this present with emails,
texts and memos? (three minute group discussion and
share).
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Smile.
Actively listen without interrupting .
Be respectful, say hello.
Be honest/transparency is valued.
Accept responsibility for being a good
communicator. If you make a mistake, apologize,
learn and move on.
Acknowledge our differences.
Invest time in understanding your audience and
prepare for difficult conversations.
Create a culture of zero tolerance for bias and
stereotypes.
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Don’t board the Gossip Train.
Don’t place blame.
Don’t resort to name calling.
Don’t use the term ASAP (as soon as possible).
Don’t feel uncomfortable for having
expectations of your managers or supervisors.
Don’t use humour as a weapon.
Don’t take it personally.
Don’t confuse your message with your
nonverbal signals.
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There are five Timmy’s gift cards to win with
the fifth being the grand prize.
Just like our Manitoba socials, the winner will
pull the next question from the hat and so on
and so on…
The Grand Prize question will appear on the
next slide.
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What communication model did our
individual discussions, as well as overall
workshop, follow this afternoon and how?
Hint: Three parts are necessary.
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Don’t forget to complete your feedback forms.