FFTMonthlySummary:June2016
STROUTSPLACEMEDICALCENTRE
Code:F84051
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
28
12
0
4
1
1
2
0
0
44
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
215
SurveyedPatients:
46
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
27
11
0
4
1
1
44
ManualUpload
1
1
0
0
0
0
2
Total
28
12
0
4
1
1
46
61%
26%
0%
9%
2%
2%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
Total(%)
SummaryScores
87%
11%
2%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
87%
PercentileRank:
55TH
0%
50%
100%
Lower
Mid
87%
0%
LowScore
100%
HighScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof55thpercentilemeansyourpracticescored
above55%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
105%
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
45%
01/06
06/06
08/06
10/06
AllPractices
15/06
20/06
29/06
STROUTSPLACEMEDICALCENTRE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
78%
85%
92%
STROUTSPLACEMEDICAL
CENTRE
83%
87%
100%
AllPractices
87%
STROUTSPLACEMEDICALCENTRE
84%
80%
92%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Thursday
Friday
SECTION4
PatientResponseAnalysis
Responses
PatientResponses
6.5
6
5.5
5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
01/06
06/06
08/06
10/06
Recommended
15/06
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
20/06
Passive
29/06
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
8
ArrangementofAppointment
7
ReferencetoClinician
16
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
am
p
ac reazing
tu c
medical
lon ally ise getting
g
short
however
also
good
always
ex
ce easy
llen
t reallyefficient
quick
willing
convenient
nic
e
fast
su
rly
friendly
reasonable
es
pe
cia
lly
far
approachable
mum
ca
rin
g
els
e
great
well muc pos sarcastic
h si
rude professional d ble
ista
h
nt interested igh
unfriendly
wonderful
ridiculous
su
pe waiting
r
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Allyou'restaffaresohelpful
AsIsaidgreatdoctorsandgreatreceptionists.Locationisveryconvenientformeaswell
VeryefficientserviceandfriendlyGP
Alwaystreatedwithqespectand
Gettingappointmentinreasonabletime.
IwouldliketothankDrMartinezforhisexcellentcarehegivestomymotherandthefrontdeskteamwhoarealwaysmorethanhelpfulandverycaring.
AppointmentsarealwaysgivenwhenneededReceptionistareveryfriendlyandalwayshelpful??
Nicereceptionstaffandnurse
Easytobookappointmentswhenyouneedthem,alwayssuperfriendlyatthedesk.Ichose1becauseIactuallydidrecommendthemedicalcentretomymum!
Thepracticehasbeenhelpfulandfriendlyandisclose.
Fast,precise,cordialityandprofissionalism
Becausefriendlybehaviorofstaffanddoctorissogood
Efficient,answerthephone!andhavelotsofappointments.IalsoreallylikeDrZamman.
Friendly,efficient,quickserviceandstaff
Prescriptionisgivenontime.Appointmentsgivenshorttime.Nolongqueues
Easysystemtocheckin.Appointmentranontime.Friendlyreceptionstaff.DoctorwhospokegoodEnglish.
Friendlyenvironment
Service
Excellentdoctorswhoareapproachable,professionalandhaveahighlevelofexpertise.
Friendlyandgooddoctorsandnurses
Staffisalwaysveryfriendlyandhelpful.Doctorsaregreatalwaystakethetimetolistenandalwaysverywillingtohelp!
Waitingtime...itsridiculous
Greatservice
IalwayscometoseeDrMartinez,heisawonderfuldoctor
ThisGPpracticeisamazing!
NotRecommended
HowevermuchregretIhavecomeacrossthisdoctorforthefirsttimewhoseemstonotknowordonotwanttoconnectwithpatientspossiblesarcasticattitude,Iamreally
appalledbythecareIhavereceivedinthispracticeforthefirsttime.Ihopenooneelseexperiencesthesamequalityofcare.Ontheotherhand,Idoknowthispractisehasvery
gooddoctors.
DrMartinezisanexcellentdoctorbutmostoftheotherstaffespeciallythereceptionistsarefartoosurlyandunfriendly
Rude,distant,un-helpful,didn'tintroducehimself,seemedun-interested,didnotlistentomeorforwhyiwasthere,didn'tunderstandwhyIwasthere,referredmetoanother
doctor.Wasteofmytime.
Thedoctorwechoosedonotgiveanappointment.
Passive