Zone 1
Support Center
Country
City / Affiliate
External Access Numbers
Canada Service Desk
Computing Support Center
CSC - Clinical Trial Investigator Support
CSC - Executive Support
CSC - LECS
CSC - LillyNet External Collaborators
US Field Support
Elanco Field Support
Service Desk
Canada
US
US
US
US
US
US
US
US
Toronto
Indianapolis
Indianapolis
Indianapolis
Indianapolis
Indianapolis
Bridgewater, NJ
877-435-7550
800-435-7977
800-Lilly10
N/A
866-559-5327
866-629-5401
800-222-4639 (INDY)
800-222-4639 (INDY)
908-302-5438
Support Center
Country
City / Affiliate
External Access Numbers
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Venezuela
Argentina
Argentina
Peru
Ecuador
Colombia
Costa Rica
Trinidad & Tobago
Bahamas
Guatemala
Honduras
El Salvador
Dominican Republic
Curazao
Panama
Jamaica
Chile
Brazil
Mexico
Caracas
Buenos Aires
BA-San Isidro
Lima
Quito
Bogota
San Jose
Port of Spain
Bahamas
Guatemala
Tegucigalpa
El Salvidor
Dominican Republic
Curazao
Panama
Jamaica
Santiago
Sao Paulo
Mexico
9090837/9090838
11 4546 4065
11 4546 4065
5117126499
59322485422
6024201/018000111354
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
50622087214
0800 702 0309
01 800 288 00 88
Local Service Desk
Numbers
416-693-3468
317-277-7000
317-277-7800
317-651-7000
Zone 1 OUS
Local Service Desk
Numbers
+54 11 5550 4418
+54 11 5550 4459
+54 11 5550 4459
+54 11 5550 4199
+54 11 5550 4373
+54 11 5550 4396
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4433
+54 11 5550 4460
11 2144-6006
5484 3890
Zone 2
City
Country
Inbound Number
BT CCS Number
Algiers
Vienna
Algeria
Austria
Bahrain
Belgium
Belgium
Bosnia and
Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Egypt
England
England
England
England
Estonia
Finland
France
France
France
France
Germany
Germany
Office Ext: 355 (External +213 21 98 13 55)
500
44 191 335 0242
3333 (External: 02 548 86 66)
36000
00 44 191 335 0000
+43179576252
BT CCS Local PTT Access
Number
00 44 191 335 0000
01 79576252
+3222006132
+3222006132
02 2006132
02 2006132
877-248-2906
99
959
800 1102 1102
444
38323061
333 (External: 02 26965333)
75555
75555
800315555
86666
800 1102 1102
09 72519049
4200
+33 15549 3311
3311
877-248-2906
+442071365056 (iff)
+442071365057 (iff)
800 1102 1102
+442071365058 (iff)
+4538323061
08000000314
+442070264633
+442070264633
+442070265621
+442070264633
800 1102 1102
+358972519049
+33157323037
+33157323037
+33157323037
+33157323037
+496951709066
+496951709066
N/A - direct to existing
country number
+442071365059 (iff)
N/A - direct to existing
country number
N/A - direct to existing
country number
+35316569183
+35316569184
800 1102 1102
+390269430399
+390269682941
+390269430399
+390269430399
+44 191 335 0235
877-248-2906
00800 1104453
0800 222807
800 1102 1102
800 143132
38323061
08000000314
020 70264633
020 70264633
0800 315555
020 70264633
800 1102 1102
09 72519049
0157323037
0157323037
0157323037
Brussels
ELECT
Sarajevo
Sofia
Zagreb
Limassol
Prague
Copenhagen
Cairo
Erl Wood
Lilly House
Sales Force
Speke
Tallinn
Helsinki
Fegersheim
Sales Force
Neuilly sur Seine
Huningue
Bad Homburg
Giessen
Rest of Germany (Sales Force
and Lilly Traveller)
Budapest
Hungary
1888
1888
0800 54559 43 (free phone number routed
to +49695170966)
680911045 / Ext. 8080
Budapest Warehouse
Hungary
680911045 / Ext. 8080
Cork
Ireland
2322
Dublin
Kinsale
Tel Aviv
Rome
Sales Force
Sesto
Valleverde
Amman
Ireland
Ireland
Israel
Italy
Italy
Italy
Italy
Jordan
40444
2322
500 (External +97299606234x7)
7430 (External: + 39 055 425 7430)
800354559
7430 (External: + 39 055 425 7430)
7430 (External: + 39 055 425 7430)
+44 191 335 0235
Germany
069 51709066
069 51709066
068 0013477
01 6569183
01 6569184
800 1102 1102
02 69430399
0269682941
02 69430399
02 69430399
+44 191 335 0235
Almaty
Riga
Beirut
Vilnius
Valletta
Casablanca
Houten
Oslo
Warsaw
Coimbra
Lisbon
Bucharest
Moscow
Jeddah
Khobar
Riyadh
Belgrade
Bratislava
Ljubljana
Johannesburg
Johannesburg (Elanco)
Alcobendas
Stockholm
English
German
Basel
Geneva
St. Aubin
Tunis
Ankara
Istanbul
Istanbul LLY Warehouse
Dubai
Kiev
Kazahkstan
Kuwait
Latvia
Lebanon
Lithuania
Malta
Morocco
Netherlands
Norway
Oman
Poland
Portugal
Portugal
Qatar
Romania
Russia
Saudi Arabia
Saudi Arabia
Saudi Arabia
Serbia
Slovak Republic
Slovenia
South Africa
South Africa
Spain
Sweden
Switzerland
Switzerland
Switzerland
Switzerland
Switzerland
Switzerland
Tunisia
Turkey
Turkey
Turkey
UAE
Ukraine
+77272442657, x118
44 191 335 0235
800 1102 1102
Ext Office: 776 (External 01-504 776)
800 1102 1102
80062229
Office Ext: 828 (External +212 529 06 98 28)
864 (External: 020 200 80 64)
2015 (External: 24 159 515)
44 191 335 0235
00800 4411871
666 (External:+351214126688)
666 (External:+351214126688)
44 191 335 0235
00011 (External:
+74952585001, x118
011 461 7879
011 461 7879
011 461 7879
800190088
444
44
9400 (External +27(0) 115109400
9400 (External +27(0) 115109400
5008
08 50163253
446545611
792
790
610
790
91444
+20 Speed Dial
40154 (External 02165540154)
40154 (External 02165540154)
40154 (External 02165540154)
Ext office: 875 (External 1-44537875)
+38 044 4902585, x118
+442071365063
800 1102 1102
+44 191 335 0235
800 1102 1102
80062229
00 44 191 335 0000
+31202008064
+4724159515
44 191 335 0235
+442071365061 (iff)
+351214159369
+351214159369
800 1102 1102
+44 191 335 0235
800 1102 1102
80062229
00 44 191 335 0000
020 2008064
24159515
+442071365062 (iff)
+442071365063
011 461 7879
011 461 7879
8008443572
0800190088
+442071365064 (iff)
+442071365065 (iff)
+442071365066 (iff)
+442071365066 (iff)
+34912754158
+46850163253
+41446545611
+41446545612
+41446545610
+41446545610
+41446545610
+41446545610
00 44 191 335 0000
+800448829392
+800448829392
+800448829392
+442071365067
+442071365063
0800 894634
00800 4411871
214159369
214159369
8008443572
8008443572
8008443572
0800190088
800 004025
0800 80894
0800 980666
0800 980666
912754158
08 50163253
044 6545611
044 6545612
044 6545610
00 44 191 335 0000
+800448829392
+800448829392
+800448829392
8000 4411418
Zone 3
Country
Australia
Bangladesh
China General
China Sales
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
City / Afiliate
All
All
All
All
All
All
All
All
All
All
All
All
Singapore
Lilly Clinic
Singapore
South Korea
Taiwan
Thailand
Vietnam
Sales Office
All
All
All
All
Local Service Desk Numbers
+612 9325 4666
+880 9609300303
+86 21 2302 1499 (1499) or 4008 811283
+86 21 2302 1222 (1222) or 4008 811281
+852 21051634 (1634)
180030025004
0800-1000-559
0800 500 8686 or +81 78 242 8686 (8686)
1800881679
0800766540
0800 75354 (English) 0800 75355 (Urdu)
+632 689-7900
Extension 9701 at LNUS or +65 6413 9949 from External
Number
+65 6304 1502
+82 2 3459 2666 (2666)
+886 2 26567256 or 0800666471
+662-6126292 or +662-6126200 ext 111
+84 8 62 879 222
Short Dial From Office
4666
303
1499
1222
1634
None
600
8686
None
None
None
7999
9701
1502
2666
3333
111
222