Cheltenham, Terra Cotta - 2013
(Cheltenham Drinking Water System)
TABLE OF CONTENTS
Our Vision
2
1. General Drinking Water System Information
3
1.1 The Municipal Waterworks of the Community of Cheltenham, Town of Caledon
3
1.2 Expenditure Information
4
2. How is Water Treated?
4
3. Ontario Drinking Water Compliance Information
6
3.1 Annual Water Reports
6
3.2 Sampling and Testing
7
3.3 Certified Water Operators
7
3.4 Water Quality Notification
8
3.5 Water System Inspections
8
4. How well did we do?
9
4.1 Operation
9
4.2 Customer Service – Quality and Efficiency
5. Drinking Water Quality Programs
10
11
5.1 Municipal Drinking Water Licensing Program
11
5.2 Source Water Protection
12
5.3 Private Well Abandonment Program
14
5.4 Watermain Renewal Program
14
5.5 Community Lead Testing Program
15
5.6 Watermain Flushing Program
16
5.7 Watermain Swabbing Program
17
5.8 Hydrant Inspection Program
17
5.9 Drinking Water Sampling Station Program
18
Appendix A
Summary of Water Testing Results
19
Appendix B
Frequently Asked Questions
28
Water Quality at Home Tips
31
Report Accessibility
32
1
Our Vision
“To be recognized as the Industry Leader in Public Works”
The Regional Municipality of Peel (Peel) takes pride in ensuring that its residents are provided
with clean and safe drinking water.
The Region of Peel treats its source water to remove contaminants and regularly tests the water
quality to ensure its consumers are provided with high quality drinking water.
A number of tests were performed on thousands of water samples collected throughout the year,
including testing for microbiological, inorganic and organic parameters. The results of the tests
performed in 2013 confirm excellent quality of drinking water and have been consolidated in this
annual report.
If experiencing difficulty accessing or viewing the 2013 data results, please contact our Water
Quality Team at 905-791-7800 ext 4685 or at [email protected].
2
1. General Drinking Water System Information
1.1 The Municipal Waterworks of the Community of Cheltenham, Town of Caledon
Drinking Water Works Number: 260002590 (Cheltenham Drinking Water System)
The communities of Cheltenham and Terra Cotta, with a total population served of 837, are
serviced by two municipal wells, a water storage reservoir and a distribution network of about
14.8 kilometres of watermains and 95 fire hydrants.
Cheltenham Wells No. 1 and 2 are deemed groundwater
and are housed in the same treatment building. Water
treatment includes iron and manganese removal and
disinfection. Iron and manganese are removed through
oxidation
by sodium
hypochlorite
and
potassium
permanganate followed by greensand filtration.
Sodium hypochlorite is also used for primary and
secondary disinfection.
Cheltenham drinking water system is controlled through a computerized Supervisory Control
and Data Acquisition (SCADA) system that is monitored 24 hours per day, 7 days a week.
Cheltenham wells are equipped with a stand-by power generator to ensure water treatment
operation continuity in an event of a power failure.
3
1.2 Expenditure Information
The Region of Peel staff determines capital spending priorities to eliminate unnecessary
expenditures while maintaining its infrastructure.
Table 1 - Cheltenham Drinking Water System Expenditure for 2013
Significant Equipment Repairs/Replacements
SCADA System Upgrade: Cheltenham Water
Treatment Plant
SCADA System Upgrade: Cheltenham
Reservoir
Approximate Expenditure
$99,732
$35,968
SCADA Rewiring
$4,400
Replacement of pressure transmitters
$2,689
Replacement of well level transmitters
$2,694
Electrical Upgrades
$366
2. How is Water Treated?
Sodium hypochlorite and potassium permanganate are applied to the raw water pumped from
Wells No. 1 and 2 to oxidize iron and manganese which are later removed through a greensand
media filter. Filtered water is treated with sodium hypochlorite for primary and secondary
disinfection. The treated water is allowed to remain in contact with sodium hypochlorite for a
period of time to ensure effective disinfection before serving the first consumer.
Cheltenham Wells No.1 and 2 treatment process and water distribution are presented in Figure 1.
4
Figure 1. Cheltenham Well No. 2 and 3 Water Treatment and Distribution Process Flow
Figure 1. Cheltenham Water Treatment and Distribution System Process Flow Chart
Figure 1. Cheltenham Wells No. 1 and 2 Water Treatment and Distribution Process Flow
5
3. Region of Peel and Drinking Water Compliance in Ontario
Drinking water quality in Peel is regulated by the Ontario Government through the Ministry of
the Environment (MOE). The Ontario drinking water legislation sets requirements for municipal
system owners and operating authorities with regards to the operation, level of treatment,
sampling and testing, certification of staff and water quality notification.
3.1 Annual Water Reports
To comply with the Drinking Water Systems regulation (Ontario Regulation 170/03) under the
Safe Drinking Water Act, 2002, every year, Peel prepares Water Quality Reports that provide
information on quality of water supplied and a Summary Report regarding the operation and
performance of the drinking water systems.
The Summary Report under Schedule 22 of the Ontario Regulation 170/03 includes a statement
of compliance with the terms and conditions of the drinking water regulations under the Safe
Drinking Water Act, 2002, for Peel’s drinking water systems and a summary of the quantities
and flow rates of water supplied. This report is made available to Regional Council by March 31
of each year.
The Water Quality Reports and Summary Report are made available to the public to ensure Peel
consumers are kept informed. Each year, the reports are posted on the Region of Peel’s web site
(http://www.peelregion.ca/pw/water/quality/reports/) and their electronic or paper copies may be
obtained upon request by emailing the Region at [email protected] or calling
at 905-791-7800 ext. 4685.
Additionally, the Region of Peel places an ad in the local newspapers to inform its consumers
about the availability of the Water Quality Reports.
6
3.2 Sampling and Testing
In compliance with the drinking water legislation, drinking water systems are required to monitor
their water quality to ensure it meets provincial standards.
Peel regularly samples and tests raw, treated and distribution system water for a number of
microbiological, chemical and radiological parameters. Peel has always had an extensive water
sampling and monitoring program to better understand the quality of source water, ensure
effective treatment processes, and to diligently monitor and protect the drinking water supply.
Sampling and testing is conducted by trained and qualified operators, who collect water samples
from various sampling sites throughout the Region and immediately test them for first water
safety indicators.
As part of Peel’s water quality monitoring programs, samples are also
collected for laboratory analysis for more than 150 health-related and aesthetic parameters.
The Ministry of the Environment (MOE) requires that all drinking water testing laboratories be
accredited by the Standards Council of Canada (SCC) based on proficiency evaluation conducted
by the Canadian Association for Laboratory Accreditation (CALA) as well as licensed by the
MOE for all drinking water tests performed. All laboratories used by Peel are accredited by the
SCC, licensed by the MOE, and adhere to strict drinking water sample collection, handling and
transport protocols as well as analytical and reporting procedures.
3.3 Certified Water Operators
All water treatment plant, distribution system and maintenance operators and technical staff have
appropriate Water Treatment, Water Distribution and Water Quality Analyst certification, as
required by the Ontario drinking water legislation.
The MOE-mandated training and
certification program ensures that all operators are certified to industry recognized standards.
Peel has established a continuing education program for all staff responsible for operating
drinking water systems. This helps operators to gain knowledge of the latest industry practices,
7
technologies and advanced processes and to effectively maintain system water quality and
quantity.
3.4 Water Quality Notification
In compliance with the regulatory requirements, Peel reports every adverse water quality event to
the Ministry of Health and the Ministry of the Environment and immediately initiates corrective
action to address and resolve the problem and implement control measures to prevent its
recurrence. Peel has established a notification protocol for reporting of adverse water quality
events and makes these reports and data publicly available in the Water Quality Reports. In
2013, there were no events of adverse water quality at the Cheltenham Drinking Water System.
3.5 Water System Inspections
On an annual basis, the Region of Peel drinking water systems undergo the Ministry of the
Environment (MOE) inspection program to confirm compliance with provincial drinking water
legislation.
The MOE’s annual inspection program is an important aspect of drinking water supply to our
consumers. Through this program, the Ministry ensures that Peel meets the sampling, testing and
disinfection requirements, treatment standards, and staff training requirements as stated in the
Ontario Regulations 170/03, 169/03, and 128/04 under the Safe Drinking Water Act, 2002.
MOE inspections provide Peel with an overview of how well our drinking water systems are
doing and how well we meet the province’s stringent regulations. They also provide an
opportunity to review our best management practices and if necessary, implement new processes
to continually improve the operation and management of Peel’s drinking water systems.
8
4. How well did we do?
4.1 Operation
To protect the health of the public and to ensure consumers receive clean and safe water, the
Ministry of the Environment (MOE) has established the Ontario Drinking Water Quality
Standards (ODWS). These standards are set to ensure water is free of disease causing organisms
and hazardous chemicals.
In 2013, Peel monitored water quality by undertaking tens of
thousands of process samples and tests to ensure a safe and clean water supply. Appendix A
provides a summary of the water quality test results.
Peel is proud to report that for the year 2013, Cheltenham drinking water quality met ODWS.
The MOE performs annual inspections on all municipal drinking water systems. Based on the
inspection findings, the MOE issues score cards. The score is based upon the questions posed by
the Ministry Inspector during each inspection. Cheltenham’s overall performance has been
excellent for the past three (3) inspection years.
Year of Inspection
Cheltenham MOE Inspection Ratings
2013
100%
2012
100%
2011
100%
0
10
20
30
40
50
60
70
80
90
100
Rating (%)
Figure 2: Ministry of the Environment Inspection Rating
9
4.2 Customer Service – Quality and Efficiency
In 2013, all customer calls were responded to and resolved in a timely manner. Peel staff has
made every effort to contact the consumers in person and satisfactorily address their questions.
Records of water quality calls received are logged in Peel’s data base and kept on file.
Water Quality Enquiries Customer Service Index
1,450,000
1,200
1,350,000
1,000
1,300,000
800
1,250,000
600
1,200,000
1,150,000
400
1,100,000
Customer Enquiries
Region of Peel
Total Population
1,400,000
200
1,050,000
1,000,000
0
2008
2009
2010
2011
2012
2013
Year
Total Population
Customer Enquiries
Figure 3: Water Quality Enquiries Customer Service Index
Notes:
1) The high number of customer enquiries in 2008 is associated with the initiation and
advertisement of the Community Lead Testing Program in 2007.
2) Higher volume of public enquiries in 2011was due to capital improvement projects and drinking
water system maintenance.
10
5. Drinking Water Quality Programs
5.1 Municipal Drinking Water Licensing Program
Under the Safe Drinking Water Act, 2002 (SDWA) all municipal residential drinking water
system owners in Ontario must have a Municipal Drinking Water Licence (MDWL) to operate
their system. In order to be issued a Licence, the Ministry of the Environment (MOE) requires
owners to have the following five (5) prerequisites:
1. Drinking Water Works Permit (DWWP)
A permit describing the drinking water system and giving authority to establish or alter a
drinking water system. Peel has a valid DWWP for the Cheltenham Drinking Water System.
2. Permit to Take Water (PTTW)
A valid permit to take water issued under the Ontario Water Resources Act (OWRA) specifying
the approved rate of water taking. Peel has a valid PTTW for the Cheltenham wells.
3. An Accepted Operational Plan
The Operational Plan defines and documents the Quality Management System (QMS) for Peel’s
drinking water systems in accordance with the 21 Element requirements of the MOE’s Drinking
Water Quality Management Standard (DWQMS). The Operational Plan outlines the policy
commitments and associated procedures, responsibilities and evaluation measures that ensure
drinking water quality and safety in all processes for water treatment and distribution, from
source to tap.
4. Accredited Operating Authority (Third-Party Audit of the QMS)
Municipal residential drinking water system owners must ensure that their Operating Authorities
are accredited. Peel as the Operating Authority of the South Peel Distribution; Palgrave-Caledon
East; Caledon Village-Alton; Inglewood; and Cheltenham Drinking Water Systems achieved
Full Scope – entire DWQMS Accreditation on August 26, 2011. Full Scope Accreditation
11
recognizes that the Operating Authority has a QMS in place that conforms to the DWQMS as
documented in the Operational Plan. Peel's QMS has been maintained and improved over the
past five (5) years.
In May 2012 the MOE designated two new accreditation bodies under the SDWA. In June 2012
the Region of Peel transferred its accreditation to SAI Global as the third-party auditor for the
purposes of providing accreditation auditing services for a term that extends to August 26, 2014.
5. Financial Plan
Ontario Regulation 453/07 Financial Plans mandates municipal drinking water system owners to
prepare a long term strategy to ensure the financial sustainability of drinking water systems. The
Water Division’s Financial Plan was prepared and approved by Council Resolution in June 2010
and submitted to the Ontario Ministry of Municipal Affairs and Housing (MMAH).
The
Financial Plan at a minimum is required to be updated; approved by Council Resolution; and
submitted to the MMAH every five (5) years prior to an application for renewal of the Municipal
Drinking Water Licence.
Summary of Approvals and Permits
Peel has satisfied all the approvals and permits of the Municipal Drinking Water Licensing
Program and has been operating all municipal drinking water systems under the new DWWPs
and MDWLs since late November 2009. Municipal drinking water licences are valid for five (5)
years. Peel will apply for Licence renewal for each municipal drinking water system in May
2014 to ensure continued authority to operate under the SDWA.
For more information on Peel’s Municipal Drinking Water Licensing Program, please visit the
following link http://www.peelregion.ca/pw/water/quality/dwqms-peel.htm#2
5.2 Source Water Protection
The Clean Water Act, 2006, came into effect on July 3, 2007 with the promulgation of the initial
set of source water protection regulations. The focus of the legislation is to protect existing and
12
future planned municipal sources of drinking water. The source protection process is driven by
locally-based Source Protection Committees that consist of appointed representatives from
municipal, industry, commerce and agricultural sectors and the public at large. The Region of
Peel falls under the jurisdiction of three Source Protection Authorities (SPA) as follows:
•
Credit Valley-Toronto-Central Lake Ontario (CTC) Source Protection Area; most of the
Region of Peel’s groundwater and surface water intakes fall within this SPA
(www.ctcwp.ca) South Georgian Bay Lake Simcoe (SGBLS) Source Protection Area;
only Palgrave Well No. 3 falls within this SPA (www.ourwatershed.ca)
•
Halton-Hamilton (H-H) Source Protection Area; none of the Region’s groundwater
systems or surface water intakes lies within this SPA (www.protectingwater.ca)
Region of Peel has participated in the planning phases of the source protection planning by
carrying out technical studies for assessment reports and policy development through Region of
Peel’s representation on the Source Protection Committees and Working Groups whose work led
to the development of Proposed Source Protection Plans.
Source Protection Plans for H-H, CTC and SGBLS have been recently submitted to the Minister
of Environment for approval. All three plans have significant drinking water threat policies.
There are monitoring and reporting policies for all significant threat policies.
The Region of Peel has an obligation to comply with the Source Protection Plans once approved.
Peel is currently preparing for the implementation of Part IV of the Clean Water Act. One of the
major steps taken by Peel is the appointment of the Risk Management Official and Risk
Management Inspector in 2012. Peel is now working on developing new business processes to
review future development applications in vulnerable areas and perform risk management of
existing significant drinking water threats (SDWTs), as identified through a threats verification
exercise led by Peel in 2012 and 2013. A comprehensive database management, filing and
records keeping system is being developed using internal resources. It is planned for these new
13
business processes to be in place in the first quarter of 2014. Peel has also started to update its
Official Plan to conform to the approved Source Protection Plans by 2015.
For more information on Source Water Protection in Peel, please visit the following link:
http://www.peelregion.ca/pw/water/source-water/need-to-protect.htm
5.3 Private Well Abandonment Program
The Region of Peel implemented a Private Well Abandonment Program for decommissioning of
old, unused private wells within Peel. This work is performed in accordance with the
requirements of the Ontario Regulation 903. The program intends to gradually eliminate
potential pathways of groundwater contamination in areas where groundwater is a source for
drinking water. The program is carried out on a first come, first serve basis, with each well
decommissioning request being evaluated prior to the commencement of any decommissioning
work.
A total of 83 private wells throughout Peel were decommissioned under this program in 2013.
The increase in program participation has grown significantly since 2011. The increase is
attributed to Peel’s efforts toward public awareness through public events, newspaper ads,
mobile road signs, as well as outreach to local real estate firms to help promote the program to
individuals purchasing property in rural areas of Peel.
For more information on Peel’s Private Well Abandonment Program, please visit the following
link: http://www.peelregion.ca/pw/water/water-trtmt/wellhead-abandon.htm
5.4 Watermain Renewal Program
Peel’s overall infrastructure is aging, requiring more investment in preventive and planned
maintenance. In response, Peel has established a comprehensive asset management program
14
which includes the watermain assessment and renewal. The program is an ongoing plan of
upgrading Peel’s linear infrastructure to ensure long term integrity. The program involves repair
or replacement of existing mains to improve water flow, ensure good quality water and upsize if
required to meet future planning needs; all to provide higher level of service to our consumers.
Peel determines priority of watermains replacement based on the following factors:
•
Watermain age
•
Water quality trend
•
Watermain size and material type
•
Watermain breaks and leak history
•
Hydraulic performance of watermain
•
Future municipal and city projects and road re-construction
•
Cost of replacement
The majority of the watermain replacement projects are undertaken in partnership with road and
sewer renewal projects for improved cost effectiveness and minimized public inconvenience.
Using these criteria, Peel plans the watermain renewal program in a financially responsible
manner.
In 2013, 4.59 km of watermains were replaced in the Town of Caledon.
5.5 Community Lead Testing Program
Established in 2007, Peel’s Community Lead Testing Program fulfills the legislative
requirements under the Ontario Regulation 170/03, Schedule 15.1. Based on excellent quality
water test results from the first years of sampling and the amended lead testing legislation,
Cheltenham Drinking Water System has been exempted from collecting plumbing samples and
testing residential and commercial premises for lead.
15
The Region continues to test Cheltenham’s drinking water supply for alkalinity and pH semiannually to ensure water chemistry is being monitored and corrosiveness of water supply system
controlled. As required by the regulation, Cheltenham distribution system is sampled and tested
for lead every three (3) years.
Upon request from the resident, the Region of Peel staff coordinates testing of tap water for lead
at homes that qualify for the program based on the following criteria:
•
homes or buildings built prior to 1960
•
plumbing connected to or suspected to be connected to lead service pipes
•
plumbing made out of or suspected of being made out of lead
The Community Lead Testing Program sampling is conducted semi-annually between the dates
of December 15 to April 15 and June 15 to October 15 each year. Results for 2013 sampling are
summarized in Appendix A of this report. Results of this program also aid in the asset
management and water main renewal program.
For more information on Peel’s Community Lead Testing Program, please contact us at 905-7917800, ext 4685 or visit our website: http://www.peelregion.ca/pw/water/quality/lead-inwater.htm
5.6 Watermain Flushing Program
The Region of Peel’s watermain flushing program is another element of the multi-barrier
approach to ensuring safe drinking water. The primary objective of the watermain flushing
program is to maintain adequate chlorine residuals in the water distribution system. Under the
Safe Drinking Water Act, 2002, Ontario Regulation 170/03 stipulates the acceptable chlorine
residual range. Certified Water Operators measure and record the chlorine residual at each
flush. Flushing is conducted at locations where a low water demand may occur, such as dead-
16
ends and new subdivisions. Flushing frequency is greater in areas where the water demand is
lower. Flushing is also conducted following water system repairs and other situations where a
check of chlorine residual is warranted.
5.7 Watermain Swabbing Program
The objective of the watermain swabbing program is
removal of watermain mineral and residue build up to
improve water quality and restore distribution system
capacity. Swabbing involves inserting a swab (most
commonly used is polyurethane foam) into the main
through a hydrant, and pushing it along the watermain
by water pressure. As the swab passes through the
pipe, it scours the sediment and residue attached to
the watermain, which is later flushed from the system
through the hydrant.
Peel staff diligently assesses the condition of watermains and continuously monitors quality of
water supply. Swabbing program activities are coordinated on basis and frequency dictated by
the monitoring programs and conducted in coordination with the
community residents.
Peel swabbed approximately 3.15 km of watermains in the Town of
Caledon in 2013.
5.8 Hydrant Inspection Program
The Region of Peel hydrant inspection program fulfils a number of
purposes. An annual inspection is necessary to determine the sustained
functionality of each fire hydrant and hydrant branch valve. The
17
flushing part of the inspection also serves to maintain chlorine residual at the hydrant. Fire
hydrant components that are in need of repair are identified during the inspection. Deficiencies
that affect the hydrant’s operability are handled on a priority basis.
Peel inspected 95 hydrants and repaired 10 hydrants in Cheltenham distribution system in 2013.
In 2012, Peel completed the installation of hydrant flow identifiers. These flow
markers are in the shape of a Maltese cross. They are colour coded and designed to let
the fire department know what the available flow is at the hydrant closest to the fire.
The markers are reflective, making them highly visible at night.
5.9 Drinking Water Sampling Station Program
Peel installed a number of drinking water sampling stations throughout
Caledon to improve drinking water quality assessment and monitoring
methods and to improve customer service. Sampling stations are
located at carefully selected points within the distribution system in
Alton, Caledon Village, Caledon East, Mono Mills, Skywood,
Inglewood, Palgrave, Cheltenham and Terra Cotta to ensure the water
samples collected accurately represent the drinking water supplied to
the consumers. The use of sampling stations has reduced the impact on
customers by decreasing the need to enter homes or business facilities
where hours of operation can limit access. In addition to unlimited
access, Water Operations also benefit by having added control over
important sampling conditions such as sample site cleanliness and
security.
18
Appendix A
SUMMARY OF WATER TESTING RESULTS
Terms you need to know when reviewing the water testing results in this report
Term
Definition
MAC
IMAC
Maximum Acceptable Concentration
Interim Maximum Acceptable Concentration
AO are established for substances that affect the taste, smell and colour of
water or interfere with water quality control practices. These substances do
not affect health.
OG are established for substances that need to be controlled to ensure the
efficient treatment and distribution of water.
Aesthetic
Objectives (AO)
Operational
Guidelines (OG)
NTU
Nephelometric Turbidity Unit
ND
Not Detected
TCU
True Colour Units
CFU/mL
CFU/100mL
µS/cm
L
µg/L
mg/L
<
Colony Forming Units per millilitre
Colony Forming Units per 100 millilitres
microSiemens per centimetre
litre
micrograms per litre. This is a measure of concentration of a parameter in
water, also called parts per billion (ppb)
milligrams per litre. This is a measure of concentration of a parameter in
water, also called parts per million (ppm)
less than
19
Water Safety Indicators Information
 Escherichia coli (E.coli)
Escherichia coli is a fecal coliform and can be detected using approved lab methods. Escherichia
coli is present in fecal matter and prevalent in sewage, but is rapidly destroyed by chlorine. It is a
strong indicator of recent fecal pollution. Presence of E. coli bacteria in a sample of drinking
water signifies potentially inadequate treatment. If E.coli is detected in a sample of drinking
water, corrective action needs to be taken and confirmatory samples collected.
 Total Coliform
Total Coliform bacteria are part of a family of bacteria called Enterics. Coliform bacteria grow
under the same conditions as disease causing bacteria. That allows us to use them as indicator
organisms.
Presence of coliform bacteria in a sample of drinking water signifies inadequate
treatment and is unacceptable. If coliforms are detected, corrective action needs to be taken and
confirmatory samples collected.
 Heterotrophic Plate Count
Heterotrophic plate count (HPC) results give an indication of overall water quality in drinkingwater systems. HPC results are used as a tool for monitoring the overall quality of the water
immediately following treatment and in the distribution system. A HPC result is not an indicator
of water safety but is used as an indicator of water integrity within the water system.
 Disinfection By-products
Disinfection of drinking water is essential to protect the public from waterborne infectious and
parasitic diseases. Disinfection inactivates bacteria in the water and protects the water pipes from
any subsequent contamination during storage or distribution. The most commonly used
disinfectant is chlorine. The use of chlorine may lead to the formation of by-products, including
trihalomethanes (THMs). THMs are formed when organic compounds left in the water after
treatment combine with the chlorine.
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Summary of Microbiological Testing at Cheltenham Drinking Water System for the
Reporting Period January 1 to December 31, 2013
Number
of
Samples
Range of
E. Coli Results
(CFU/100mL)
(Min -Max)
Range of
Total Coliform
Results
(CFU/100mL)
(Min - Max)
Number of
HPC Samples
Range of HPC
Results
(CFU/mL)
(Min - Max)
Cheltenham Well #1
Raw
53
0
0
0
NA
Cheltenham Well #1
Treated
53
0
0
53
0
Cheltenham Well #2
Raw
53
0
0
0
NA
Cheltenham Well #2
Treated
53
0
0
53
0
Test Location
Cheltenham
231
0
0
231
Distribution
Ontario Drinking Water Quality Standards: E. coli = 0 CFU/100mL; Total Coliform = 0 CFU/100mL
NA – not applicable
0-1
Summary of Results for Inorganic Parameters per Schedule 23 of O. Reg. 170/03 Tested at
an Accredited, Licensed Laboratory on Annual Grab Samples of Treated Water Collected
During the Reporting Period January 1 to December 31, 2013
Test Parameter
(Schedule 23)
Units
MAC
Result
(Min-Max)
Antimony, Sb
µg/L
6
< 0.50
Arsenic, As
µg/L
25
< 1.0
Barium, Ba
µg/L
1000
230 – 240
Sometimes found in high concentration in ground water
in hard rock areas through the natural dissolution of
arsenic-containing minerals
Common in sedimentary rocks. Hard water contains
small amounts of Barium
Boron, B
µg/L
5000
26 – 28
Normally found in very small levels on drinking water
Cadmium, Cd
µg/L
5
<0.10
Chromium, Cr
µg/L
50
<5.0
Mercury, Hg
mg/L
0.001
<0.00010
Selenium, Se
µg/L
10
< 2.0
Uranium, U
µg/L
20
0.24 – 0.26
Parameter Information
Rarely detected in Ontario Drinking Water
Rare element unlikely to be present as natural
contaminant in drinking water
Trivalent chromium naturally occurs and is not
considered toxic
Sources in drinking water can be air pollution, waste
incineration and metal refining operations
Naturally occurs in water at trace levels
Normally present in biological systems and aqueous
media
21
Summary of Community Lead Testing Program Results per Schedule 15.1 of O. Reg.
170/03 Tested at an Accredited, Licensed Laboratory on Distribution Water Samples
Collected During the Reporting Period January 1 to December 31, 2013
Test Parameter/
Location
Alkalinity
Distribution
pH
Distribution
Number of
Samples
Results/
Range
Unit
2
300 - 313
mg/L
2
7.4 – 7.6
Parameter Information
Water resistance to effects of acids
added to water
Indicates water acidity
Summary of Other Parameters Tested at an Accredited, Licensed Laboratory on Grab
Samples Collected During the Reporting Period January 1 to December 31, 2013
Test Parameter
Units
MAC
Fluoride (F)
mg/L
1.5
Nitrate (NO3)
mg/L as
N
10.0
Nitrite (NO2)
mg/L as
N
1.0
Lead, Pb
µg/L
10
Result/Range
(Min-Max)
< 0.10
< 0.017
< 0.10
< 0.10
< 0.10
< 0.015
< 0.010
< 0.010
< 0.010
< 0.50
Parameter Information
Any fluoride found in the water is naturally occurring.
Present in groundwater as a result of plant or animal
material decay, fertilizers, sewage or treated
wastewater
Usually present in groundwater, and is oxidized to
Nitrate when chlorinated
It is present as a result of corrosion of lead solder,
lead-containing brass fittings or lead pipes
Note: Nitrate and Nitrite are sampled quarterly
Summary of Results for Organic Parameters Tested per Schedule 24 of O. Reg. 170/03 at
an Accredited, Licensed Laboratory on Annual Grab Samples of Treated* Water Collected
During the Reporting Period January 1 to December 31, 2013
Note: Organic parameters are present to some degrees in all water supplies. The Region of Peel
tests these parameters to ensure the water meets the Ontario Drinking Water Quality Standards.
Test Parameter
(Schedule 24)
Units
MAC
Results
Alachlor
µg/L
5
< 0.5
Aldicarb
µg/L
9
<5
Parameter Information
Herbicide for weed control banned in
1985
Insecticide used in low quantities for
control of specified insects. Banned in
1980s
22
Pesticides for insect control banned in
1969
Herbicide on corn crops for annual grass
control. It is highly persistent and
moderately mobile in soil
Aldrin + Dieldrin
µg/L
0.7
< 0.01
Atrazine + N-dealkylated
metobolites
µg/L
5
<1
Azinphos-methyl
µg/L
20
<2
Insecticide against foliage-feeding insects
Bendiocarb
µg/L
40
<2
Benzene
µg/L
5
< 0.10
Benzo(a)pyrene
µg/L
0.01
< 0.009
Insecticide used in buildings and
greenhouses
Present in gasoline and other refined
petroleum products
Formed during the incomplete burning of
organic matter and poorly adjusted diesel
exhaust
Bromoxynil
µg/L
Carbaryl
µg/L
Carbofuran
µg/L
5
90
90
< 0.5
<5
<5
Carbon Tetrachloride
µg/L
5
< 0.10
Chlordane (Total)
µg/L
7
< 0.01
Only found in ground water from old
chlorinated solvent industry sites
Insecticide once used in agriculture,
banned in 1994
Chlorpyrifos
µg/L
90
<1
Common insecticide for insect control
Cyanazine
µg/L
10
<1
Diazinon
µg/L
20
<1
Herbicide for control of weeds in crop and
non-crop areas
Insecticide for dwelling pests, flies, ants
and cockroaches.
Dicamba
µg/L
µg/L
<1
< 0.20
Herbicide for weed control in grain crops
1,2-Dichlorobenzene
120
200
1,4-Dichlorobenzene
µg/L
5
< 0.20
Was widely used in toilet pucks and
mothballs, banned in 1988
Dichlorodiphenyltrichloroethane
(DDT) + metabolites
µg/L
30
< 0.02
DDT use was banned in Ontario in 1988
1,2-Dichloroethane
µg/L
5
< 0.20
Used as a solvent and fumigant
1,1-Dichloroethene
(vinylidene chloride)
µg/L
14
< 0.10
Dichloromethane
µg/L
50
< 0.50
2-4 Dichlorophenol
µg/L
900
< 0.5
2,4-Dichlorophenoxy acetic acid
(2,4-D)
µg/L
100
<1
Herbicide for control of specific weeds
Insecticide used in agriculture and forestry
Insecticide used in agriculture
Used in chemical blends
Used in the food packaging industry and
the textile industry for furniture and
automotive upholstery
Industrial solvent for paint and degreasing
agent
Present in drinking water only as a result
of industrial contamination
Herbicide for cereal crop and lawn weed
control
23
Diclofop-methyl
µg/L
9
< 0.9
Herbicide grass control in grains and
vegetables
Dimethoate
µg/L
20
<2.5
Miticide and insecticide
Dinoseb
µg/L
10
<1
Diquat
µg/L
70
<7
Diuron
µg/L
150
< 10
Contact herbicide and desiccant. It is no
longer used in Ontario
Herbicide used as a crop desiccant in seed
crops
Herbicide for control of vegetation in crop
and non-crop areas
Glyphosate
µg/L
280
< 10
Herbicide for weed control
Heptachlor + Heptachlor
Epoxide
µg/L
3
< 0.01
Insecticide once used in agriculture,
banned in 1969
Lindane (Total)
µg/L
µg/L
Methoxychlor
µg/L
< 0.006
<5
< 0.02
Insecticide used for seed treatment
Malathion
4
190
900
Metolachlor
µg/L
50
< 0.5
Selective herbicide for pre-emergence and
pre-plant broad leaf weed control
Metribuzin
µg/L
µg/L
<5
< 0.10
Herbicide for control of weed and grasses
Chlorobenzene
80
80
Paraquat
µg/L
10
<1
Parathion
µg/L
50
<1
Pentachlorophenol
µg/L
60
< 0.5
Phorate
µg/L
2
< 0.5
Picloram
µg/L
190
<5
Polychlorinated
Biphenyls(PCB)
µg/L
3
< 0.05
Prometryne
µg/L
Simazine
µg/L
1
10
<0.25
<1
Total, Trihalomethanes
(THM)*
µg/L
100
29.30
Temephos
µg/L
280
< 10
Terbufos
µg/L
Tetrachloroethylene
µg/L
2,3,4,6-Tetrachlorophenol
µg/L
1
30
100
< 0.5
< 0.10
< 0.5
Insecticide used in fruits and vegetables
Insecticide
Industrial solvent
Highly toxic herbicide used for
desiccation of seed crops
Insecticide for foliar pests and adult stage
of root maggots
It is rarely found today but was
extensively used as a pesticide and wood
preservative
Insecticide for sucking insects and larvae’s
Herbicide for broad leaf weed and brush
control on roads
Primarily produced by the reaction of
chlorine and natural organics
Herbicide used on select grass and weeds
Herbicide for pre-emergence weed control
Primarily produced by the reaction of
chlorine and natural organics
Insecticide for mosquito and black fly
larvae control
Insecticide
Industrial solvent
Was normally used to preserve wood
24
2,4,6-Trichlorophenol
µg/L
230
5
5
2,4,5-Trichlorophenoxy acetic
acid (2,4,5-T)
µg/L
280
<1
Trifluralin
µg/L
Vinyl Chloride
µg/L
45
2
<1
< 0.20
Triallate
µg/L
Trichloroethylene
µg/L
<1
< 0.10
< 0.5
Herbicide for wilds oat control in crops
Industrial solvent
Pesticide
Herbicide
Herbicide for summer weed control
Synthetic chemical used in making PVC
* THM: Annual Running Average of samples collected quarterly in the water distribution system
Note: During the reporting period, no test results for parameters included in Schedules 23 and 24
of O. Reg. 170/03 exceeded half of the Maximum Acceptable Concentration.
Operational Parameters - Annual Minimum, Maximum and Average Results During the
Reporting Period January 1 to December 31, 2013
Test Results
Operational Parameter/
Location
Number of
Grab Samples
Units
Minimum
Maximum
Raw Water Turbidity
NTU
66
0.09
0.48
Cheltenham Well # 1
Raw Water Turbidity
NTU
87
0.06
0.50
Cheltenham Well # 2
Free Chlorine Residual
mg/L
Primary Disinfection
8760*
0.30
4.081
Cheltenham Wells #1 and 2
Free Chlorine Residual
mg/L
Secondary Disinfection
4380*
0.89
2.10
January - June
Free Chlorine Residual
mg/L
Secondary Disinfection
168**
0.50
2.01
July - December
1
Chlorine start up spike for approximately 1 minute 30 sec on December 9, 2013
8760* - number of samples based on continuous monitoring for a year
4380* - number of samples based on continuous monitoring from January to June
168** - number of samples from July to December: O. Reg. 170/03 Schedule 7 Section 7-2(3) to (4)
Average
0.23
0.23
1.66
1.09
1.25
Note: Occasional outlying results occur due to equipment maintenance, programming updates,
or signal anomalies.
25
What are my raw (source) water characteristics?
Source: Groundwater
Test Parameter
Units
Result Range
(Min-Max)
Ammonia + Ammonium,
Colourimetric
mg/L
0.11 – 0.18
Chloride
mg/L
47 – 66
Conductivity @25C
µS/cm
780 – 830
Related to inorganics such as minerals dissolved in
water
Hardness
mg/L
(CaCO3)
380 – 390
Naturally occurring; related to mineral content
pH
pH units
7.1-7.9
Indicates water acidity
Sulphate (SO4)
mg/L
36 – 37
Naturally occurring
C
9.0 - 9.5
Varies seasonally
TKN I, Colourimetric
mg/L
0.18 – 0.42
Turbidity
NTU
0.06-0.50
Temperature
o
Parameter Information
Natural decay of organic material
Non-toxic material naturally present in drinking water
Natural decay of organic material
Tiny suspended particles of organic or inorganic matter
26
What are my drinking water characteristics?
Test
Parameter
Type of
Objective
Acceptable
Range/Upper
Limit
Units
Result /
Range
(Min-Max)
Alkalinity
OG
30-500
mg/L
290
Conductivity
@25C
N/A
N/A
µS/cm
790 – 860
Related to inorganics such as
minerals dissolved in water
Hardness
OG
80-100
mg/L
(CaCO3)
360 – 390
Naturally occurring; related to
mineral content
Iron
AO
300
µg/L
< 100
In groundwater as a result of mineral
deposits and chemically reducing
underground conditions
Manganese
AO
50
µg/L
1.0 – 8.1
In groundwater as a result of mineral
deposits and chemically reducing
underground conditions
pH
OG
6.5-8.5
pH units
7.0-7.7
Sodium*
AO
200
mg/L
23.0 – 28.0
Total
Dissolved
Solids
AO
500
mg/L
443 – 479
Sulphate
AO
500
mg/L
37 – 38
Zinc
AO
5000
µg/L
14
Parameter Information
Water resistance to effects of acids
added to water
Indicates water acidity
Naturally occurring or due to water
softening
Refers mainly to inorganic
substances dissolved in water
Naturally occurring
Caused by corrosion taking place in
galvanized pipes
* The Medical Officer of Health is notified when Sodium concentration exceeds 20 mg/L if a report has
not been made in the preceding 57 months.
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Appendix B
FREQUENTLY ASKED QUESTIONS AND ANSWERS ON WATER QUALITY
 Is my water safe to drink?
To protect public health, the Ministry of the Environment has established the Ontario Drinking
Water Quality Standards (ODWS). These standards help ensure that water used by the public is
free from disease-causing organisms, hazardous amounts of toxic chemicals and radioactive
materials.
 Why do we use chlorine?
Chlorine is used to kill bacteria, viruses and other organisms that can cause illness. Ontario
Regulation 170/03 regulates the amount of chlorine that must be added. The regulation states that
we must maintain chlorine residual at a minimum level of 0.05 mg/L and should not exceed a
maximum level of 4.0 mg/L.
 Is the water in Cheltenham hard?
Hardness is typically dissolved calcium and magnesium in water measured as calcium carbonate.
Upon heating, hard water has a tendency to form scale deposits and can form excessive scum
with regular soaps. Conversely, soft water may result in accelerated corrosion of water pipes.
Although Cheltenham water is considered hard it is still acceptable for domestic purposes.
 Should I buy a water softener?
The purchase of a water softener is based mostly on personal preference. Soap suds are formed
more readily with soft water, therefore less detergent is used. The use of a water softener also
reduces the formation of hardness scale in pipes and hot water tanks. Some consumers do not
like the feel of soft water. For example, after rinsing you may still feel a soap film on your skin
if you used soft water.
28
 Why does my kettle get a white film inside?
When water is boiled, calcium and manganese precipitate out of the water and deposits on the
heating element and inner surfaces of the kettle. This does not pose a health risk. The deposit
can be prevented by regular rinsing with vinegar or lemon juice.
 Why does the water sometimes look “cloudy” or “milky”?
Tiny bubbles of air in the water cause the cloudiness. Those bubbles may also cause the water to
appear white or foamy, similar to the appearance of water in a rushing stream. This does not
indicate any problem and clears when the water is left to sit for a few minutes. This is just an
aesthetic not a health concern. If cloudy water does persist, please notify the Region of Peel so
that the matter can be investigated.
 Is fluoride added to my water?
The Region of Peel does not add fluoride to the water in the Cheltenham area. Any fluoride
found in the water is naturally occurring.
 Why does the water sometimes look “rusty”, yellow or tea-like?
Yellow water is a common occurrence. Excessive levels of iron in drinking water may impart a
brownish colour, often seen on laundered clothes, plumbing fixtures, and the water itself.
Running your tap for a few minutes can clear the colour. No health risks are associated with this
discolouration. If you are experiencing problems and your neighbours are not, the hot water tank
or the pipes in your home are likely causing the problem.
 Does the Region of Peel knock on the door to test water or leave a bottle to fill?
Some of our water programs require testing on private premises, such as residential homes or
businesses. This would only be done by Peel with prior arrangements with the owner or tenant of
the premise. Based on the stringent provincial guidelines, drinking water samples must be
collected and handled by qualified persons and analysed at an accredited laboratory; therefore,
29
Peel staff would not leave a bottle at the door requesting a sample of water for testing, and will
always carry a Region of Peel identification card.
There are many responsible home water treatment businesses that offer products that live up to
their claims. Unfortunately, some companies and salespersons resort to grabbing the public’s
attention and misinforming them about the safety of the municipal drinking water supplies in an
effort to sell their products.
To ensure that you are informed about the water quality in Peel and less likely to become a target
of a company trying to sell you costly and inappropriate water treatment equipment, or if you
have questions or concerns, please contact our Water Quality Team at 905-791-7800 ext 4685 or
via e-mail to [email protected]
 Why is lead sometimes present in water?
Lead is a metal substance that can dissolve in water. Traditionally, lead compounds were used in
plumbing fittings and in solder to join pipes together in water distribution systems. If water stays
in a piping system that contains lead for long periods of time, lead may dissolve into the water.
 How does Lead affect my Health?
For more information, contact Peel Public Health at http://www.peelregion.ca/health/
To view our Lead in Water Pamphlet, please visit
http://www.peelregion.ca/health/topics/injury/pdf/lead-july09.pdf
30
Water Quality at Home Tips
Water Quality
Concern
Chorine Odour
and Taste
Possible Cause
•
•
•
•
Chlorine getting combined with organics
Chlorination of new water mains
Effects of new plumbing
Change of residency as chlorine concentration
varies from location to location
Suggested Solutions
Chlorine is necessary to control disease-causing organisms.
To minimize the chlorine taste and smell in water;
• Fill a pitcher and let it stand in the refrigerator overnight
• Blend the water for 5 minutes or pour between containers
about 10 times
• Boil the water, let it cool down and then refrigerate
• Home plumbing may be flushed for a minute before water
use (especially in the mornings, after water stands in the
lines overnight)
• The algae are harmless and although the water may not be
aesthetically pleasing, it is safe.
• Clean faucet aerators and screens on frequent basis
• Hot water tanks should be flushed periodically (every 2 to
3 years) to remove rust and scale
• Refrain from flushing solids/organics down the drain;
stagnant wastewater in the drain may generate foul odours
and potentially plug the drain
Musty/Earthy
/Sour/Grassy/
Foul Odour
• Algae that bloom in the lake in the summer
produces a metabolite called ‘geosmin’, which
causes musty/earthy odour
• Dead-end water mains or areas with low water
demand
• Poorly maintained hot water tanks
• Faucet aerators/screens and sink drains
Milky/Cloudy
Water
• Air trapped in water due to water main breaks,
water temperature or pressure change, plumbing
work, construction work in the area, water shutoffs
• Hot water tank temperature may be set too high
• Run all cold water taps at once for a couple of minutes to
flush the lines and release the air
• Lower the hot water tank temperature if above 140F
(60°C)
• Copper in water due to copper plumbing
• Run water for 30 seconds to reduce the effects of local
plumbing (metal concentration) prior to water consumption
• Keep fixtures dry and drip-free
Blue/Green
Stains on
Fixtures
•
Brown/Dirty
Water
White
Flakes/Particles
Pink Staining on
Fixtures
Change in water flow due to:
o Water main break
o Hydrant use
o Local Fire
o Dead ends
o Poorly maintained hot water tanks
or
• Originated in hot water tank
• No water use for a longer period of time; return
from vacation
• Flakes are scale caused by hardness
• Faulty or disintegrating hot water tank tubing or
lining
• Pink pigmented bacteria called Serratia
marcescens
• Airborne bacteria; not originating from the water
• Open cold water faucets and flush water for 5 to 10
minutes, until clear
• Refrain from doing laundry to prevent clothes staining
• Hot water tank should be flushed periodically (every 2 to 3
years)
• Run cold and hot water separately to verify the cause; if
hot water is the cause - tank needs a flush
• Open several faucets and flush the water standing in pipes
that may have dissolved pipe scale material
• Can be reduced by frequent cleaning of faucet
aerators/screens and/or frequent flushing of hot water
tanks
• Contact the hot water tank company
• Scrub surfaces with a brush
• Disinfect with a strong bleach solution
• Allow disinfectant to penetrate for 10-20 minutes
• Rinse
31
Report Accessibility
The 2013 Annual Reports can be viewed by the public online at:
http://www.peelregion.ca/pw/water/quality/reports or picked up at the Region of Peel Office at
10 Peel Centre Drive, Brampton.
Other sources from which you can get more information about drinking water and related
issues:
For information on Water Quality:
For information on Lead Testing of Drinking Water:
Region of Peel
10 Peel Centre Dr.
Brampton ON L6T 4B9
Phone: 905-791-7800 Ext. 4685
Website: www.peelregion.ca
E-mail: [email protected]
Region of Peel
10 Peel Centre Dr.
Brampton ON L6T 4B9
Phone: 905-791-7800 Ext. 4685
Website: www.peelregion.ca
E-mail: [email protected]
Region of Peel Public Health
7120 Hurontario St., 8th Floor
Mississauga, ON L5W 1N4
Phone: 905-799-7700
Website: http://www.peelregion.ca/health/
230 Advance Blvd.
Brampton, ON L6T 4T6
Phone: 905-791-7800 Ext. 4409
Web Site: http://www.peelregion.ca/watersmartpeel/
Ministry of the Environment
Public Information Centre
Phone: 416-325-4000
Toll-Free: 1-800-565-4923
Web site: http://www.ene.gov.on.ca/
Environment Canada
Inquiry Centre
Phone: 819-997-2800
Toll-Free:1-800-668-6767
Web Site: http://www.ec.gc.ca
32