Email Etiquette
for Today’s Office
Carol Bell
Email Trivia

# of emails sent every day
171 Billion

Who was the first Pope to use email
John Paul II

What percentage of employees have sent
an email without the required attachment?
38%

How much email does the average worker
receive each day (size)
10 Mb

How man emails did Bill Clinton send his last
year of his presidency?
2

What does the @ stand for?
AT

Why do they call it Spam?
Monty Python
Business Email 101

Subject line
– 25-35 characters
– Urgent, Important
– Meaningful


Salutation
Signature
–
–
–
–
–
4-6 lines
Vcards
Include email address
Quotes
Language
Business Email 101

Message
– Concise
– Answer all questions
– Spelling, grammar, punctuation
– 24 hours
– Message threads
– Abbreviations and emoticons
– Copying messages
– Read before sending
Business Email 101

Attachments
– Size and quotas
– Viruses
– Zip files
Business Email 101

Replying
– Never to spam
– Include original message
– Begin at the top
– Edit the message
Email Formatting

Rich Text, HTML, or Plain Text
– Plain text
– Backgrounds and stationary
– Fonts

CC, BCC
– Guidelines
– When to use BCC
It’s Only Polite

Reply to all
– Caution
CAPS
 Flaming

– What is it
– Responding
– Causes

Waiting to Send
Impressions
Tone
 Spellchecking
 Email Name
 Importance !!!!!!!!!
 Privacy
 Request Receipt
 Recall Message
 Read it before you send it

Questions
Email me at:
[email protected]
“I am so sick and tired of all the crap that goes on
in this office. Marsha is the most annoying person
that I’ve ever known and she hardly ever gets her
work done in a timely manner and I’m tired of
watching her do nothing. Besides that, every time I
try and get help Joe just acts like there isn’t a
problem. I am SO CLOSE TO QUITTING! I swear
that if someone says another thing to me I am out
the door honestly. The procedures in here are only
for certain people and the rest are favorites. As a
matter of fact, I don’t even think this problem can be
solved until Marsha is fired.”
Emoticons
:-)
;-)
:-|
:->
8-)
:-D
:-/
:-P
;-}
:-Q
:-e
:-@
:-O
:-*
:-{}
Smiley face
Wink (light sarcasm)
Indifference
Devilish grin (heavy sarcasm)
Eye-glasses
Shock or surprise
Perplexed:-(Frown (anger or displeasure)
Wry smile
Leer
Smoker
Disappointment
Scream
Yell
Drunk
Wears lipstick
Abbreviations
BCNU be seeing you
BTW
by the way
FWIW for what it's worth
FYI
for your information
IMHO in my humble opinion
OBO
or best offer
ROTFL rolling on the floor laughing
RTFM
read the funny manual
TNSTAAFL
there's no such thing as a free lunch
TTFN
ta ta for now
TTYL
talk to you later
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