Programme
Voices from the past: Real life lessons on patient safety and learning
from claims - Wednesday 30 November 2016
The morning
#VFTP_NHS
09.00
Registration and coffee
09.30
Welcome
Jacqui Smith – Chair, University Hospitals Birmingham NHS Foundation Trust
09.35
10.05
A fresh approach to engaging, enabling and encouraging candour
Helen Vernon – Chief Executive, NHS Litigation Authority (NHS LA)
Voices from the floor
• Shahana Khan – Director of Finance, George Elliot Hospital NHS Trust and President of
Healthcare Financial Management Association
• Moira Durbridge – Director of Safety and Risk, University Hospitals of Leicester NHS Trust
• Ashok Bohra – Consultant Surgeon Upper GI, Derby Teaching Hospitals NHS Foundation
Trust
• Celia Newton – Nurse/legal affairs Manager, The Rotherham NHS Foundation Trust
Healthcare colleagues will share their experience and stories of claims .These will cover the
whole pathway of care, from initiation, through claim and following settlement – offering candid
insight into the physical, emotional, financial and professional impact of their experience.
Delegates will be encouraged to feedback on these candid stories for the benefit of
collaborative learning in making healthcare safer for all.
Facilitated by Ian Adams – Director of Membership and Stakeholder Engagement, NHS LA
11.05
Coffee
The Story of Her – Kent and Medway Legal Network
Laura Dunmore – Assistant Director of Risk
Alison Read – Mental Capacity Act Co-ordinator
Facilitated by Ian Adams – Director of Membership and Stakeholder Engagement, NHS LA
11.30
12.30
Pause and learn:
Pre-incident
Pause and learn:
During the care pathway
Pause and learn:
Post-event
Safety and Learning Team,
NHS LA
Safety and Learning Team,
NHS LA
Safety and Learning Team,
NHS LA
Lunch and networking
LA0083 2 101116
The afternoon
13.30
#VFTP_NHS
Reflections and feedback –David Naylor, Sign Up to Safety
Breakout sessions
14.00
14.50
1). Pre-care
2). During care
3). Post-care
The Continuum of care:
Integrated working with
acute partners
The clinician’s perspective:
Probity, honesty and
candour
Two sides of the same coin
Enabling
effective
communications and
education between all
care providers in a patient’s
pathway to reduce harm
and claims
The human experience
of the impact from patient
safety incidents leading
to complaints and/or claims
Candour or caution
The perceived and actual
cost and impact of claims on
patients and staff within
organisations
Board’s view of the cost
of claims
The NHS LA view of the
cost of claims
Led by Amanda Mansfield –
Consultant Midwife,
Medical Directorate,
London Ambulance Service
Led by Denise Chaffer –
Director of Safety and
Learning, NHS LA and
Tracy Coates – Safety and
Learning Lead, NHS LA
Led by Jeremy Vanes –
Chairman, The Royal
Wolverhampton NHS Trust
and Alan Hunter – Director
of Claims, NHS LA
Refreshments
Breakout sessions repeated
1). Pre-care - The Continuum of care: Integrated working with acute partners
15.10 to
16.00
2). During care - The clinician’s perspective: Probity, honesty and candour
3). Post-care - Two sides of the same coin
Feedback from afternoon breakout sessions
16.05
Closing remarks
Jeremy Vanes – Chairman, The Royal Wolverhampton NHS Trust
Ian Adams – Director of Membership and Stakeholder Engagement, NHS LA
16.30
Close
The 13 law firms who make up the
NHS Litigation Authority’s panel
are kindly supporting this conference.
LA0083 2 101116