PATIENT APPOINTMENT
RESERVATION SYSTEM (PARS)
PROJECT IN LITHUANIA
Romualdas Kizlaitis, Ieva Lukošaitytė
Informatics and Development Centre
Vilnius University Hospital Santariskiu Klinikos
2008, Luxembourg
Lithuania:
Area: 62,500 square km
Population: 3.5 Million
Capital: Vilnius
Language: Lithuanian
Some facts about Lithuanian Health Care:
Information provided by Lithuanian Health Information Centre
~160 Hospitals (~100 legal institutions)
>400 Outpatient Clinics (~190 legal entities)
~1500 Private Health Care Institutions
(~900 odontologists)
www.santa.lt
PATIENT APPOINTMENT RESERVATION SYSTEM
The Main Purpose of the Project:
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To design and implement Electronic Patient
Appointment Booking System in the largest health
care institutions of Lithuania.
After successful implementation expand System to
the rest of the country and make it National
Patient Appointment Reservation Service.
PATIENT APPOINTMENT RESERVATION SYSTEM
„ 2,1 MEUR (about ¾ EU support)
„ 3 years, starting from 1st of September, 2005
„ 20 Partners – largest health care institutions:
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covering 8 regions, 51 municipalities
~740 000 primary care patients (about ¼ of all population)
Handling over 6 000 000 appointments per year
20 Project partners:
VU ligoninės Santariškių klinikos
KMU Klinikos
Šiaulių ligoninė
Alytaus apskrities ligoninė
Telšių apskrities ligoninė
Utenos apskrities ligoninė
Kauno apskrities ligoninė
Panevėžio ligoninė
Klaipėdos Jūrininkų ligoninė
M.Marcinkevičiaus ligoninė
Kauno Raudonojo kryžiaus ligoninė
Alytaus poliklinika
Šeškinės poliklinika
Vilniaus raj. centrinė poliklinika
Vilniaus miesto Centro poliklinika
Kauno Centro poliklinika
Kauno Šilainių poliklinika
Kauno Kalniečių poliklinika
Panevėžio miesto poliklinika
Klaipėdos miesto PSPC
2 University Hospitals
6 Regional Hospitals
3 City Hospitals
9 Largest Policlinics
and Primary Care Centres
PATIENT APPOINTMENT RESERVATION SYSTEM
Paper based (obsolete) reservation system – operator simultaneously
works with several registration journals
PATIENT APPOINTMENT RESERVATION SYSTEM
Paper based (obsolete) reservation system – operator must handle telephone
calls and direct appeals simultaneously as journals can not be multiplied
PATIENT APPOINTMENT RESERVATION SYSTEM
Electronic reservation system – operators are using computers for booking
time of visit
The same electronic journal can be used by several operators simultaneously
PATIENT APPOINTMENT RESERVATION SYSTEM
Reservations among
specialists inside
institution, including
instrumental investigation
University Hospital
University Hospital
Specialist
Specialist
Specialist
Specialist
Specialist
Patient appointment
reservations, assisted by
secondary level specialist
Specialist
Information
about all
reserved visits
Reservations among
specialists from different
health care institutions
Specialist
Specialist
Specialist
Secondary level
Secondary level
Secondary level
SMS
confirmations
SMS
reminders
Primary Care Physician assisted
Patient appointment reservation
to various specialists
GP
Primary level
Patient is able electronically book appointment to
his GP or any health care specialist
PATIENT
PATIENT APPOINTMENT RESERVATION SYSTEM
Internet
sergu.lt
Tel. 1815
PARS
PATIENT APPOINTMENT RESERVATION SYSTEM
Investment into the Hardware:
„ 580 patient registration and outpatient offices were equipped with
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modern computers;
Central and Satellite Data centres was equipped with new servers;
necessary computer network equipment (routers, switches, ups and
cabling) was installed in all partner institutions;
central call centre was equipped with conversation recording
hardware and software;
IP-based telephone servers with conversation recording features
where installed in partner institutions. Call operators were equipped
with SIP based phone hardware (150 workplaces);
Virtual Private Network (VPN) connection was established between
20 health care institutions – project partners;
PATIENT APPOINTMENT RESERVATION SYSTEM
Conclusions:
„ The Project improved the national health care system in
Lithuania with the greatest direct impact on patient
comfort and accessibility of health care services.
Appointment reservation system became more
transparent, more effective.
„ Patient is satisfied using all possibilities of appointment
reservation: Internet, mobile or wired phone, as well as
using medical staff assistance.
PATIENT APPOINTMENT RESERVATION SYSTEM
Conclusions:
„ Vilnius University Hospital Santariskiu Klinikos is
going to continue the Project adding new features to
the System and expanding it to the rest of the health care
institutions and even private practice like odontology and
other medical services.
PATIENT APPOINTMENT RESERVATION SYSTEM
Vilnius
Thank You for Attention!
Vilnius University Hospital Santariskiu klinikos
[email protected]