Greenway Patient
Racheal Middleton, Product Management
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Topics
• Platform and integration
• Features and benefits
• What’s next
© Greenway Health, LLC. All rights reserved. Confidential and proprietary.
Not for distribution except to authorized persons.
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PLATFORM AND INTEGRATION
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Platform and integration
First release has integration with PrimeSUITE v17.10
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Not for distribution except to authorized persons.
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Platform and integration
• Feature focus for first release
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Single sign-on for patients across practices
Mobile compatibility and performance
Meaningful Use 2014 requirements
Self-service options to drive revenue and engagement
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Single sign-on
• EMPI – Enterprise Master Patient Index
– Centralized database of person information
• Stores person data and demographics
• Rule-based matching algorithms to prevent duplicate records
• Greenway Health-wide initiative
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Single sign-on
• EMPI – Enterprise Master Patient Index
– Benefits
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Manage populations
Keep patient records up-to-date
Quality of data is better
Prevents duplicate accounts/records
Allows patients to have one account to access their health
information
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Not for distribution except to authorized persons.
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Single sign-on
• EMPI – Enterprise Master Patient Index
– Future goals
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Identity verification at the practice
Allow patients to verify their information online
Empower patients to manage their health
Population Health initiatives
Master Insurance Plan Index
– Practice and patients choose from list of plans
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Mobile and performance
• Focus on Performance
– Built with performance as a requirement
• 60% say they won’t go back to a slow site
• Bad experiences linger – first impression is important
– Performance is an accessibility requirement
– Performance is about respecting the user
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Not for distribution except to authorized persons.
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Mobile and performance
• Functionality Goals
– Increase practice efficiency
– Assist caregivers and empower patients to manage their
health
– Ability to reach all patients at their convenience
• 51% of Americans have smartphones
• 34% of Americans have tablets
• 31% of mobile web capable Americans use it as their only means
of getting online
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Mobile and performance
• Responsive Web Design
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Clean and simple user interface
Default concept for modern web development
Feature parity between desktop and mobile devices
Expands reach to patients
• Flexibility
– Designed to work on any device
• Not browser or platform specific
– Design for today and the future
© Greenway Health, LLC. All rights reserved. Confidential and proprietary.
Not for distribution except to authorized persons.
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Mobile and performance
© Greenway Health, LLC. All rights reserved. Confidential and proprietary.
Not for distribution except to authorized persons.
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Mobile and performance
• Accessibility
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Meaningful Use II requires WCAG 2.0 Level A accessibility
Works with assistive technologies, like screen readers
Easy to understand text and controls
Easy to use for those with below-average motor skills
Usable by those with color blindness
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Poll question
• Do you currently have a patient portal?
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Yes, MedFusion
Yes, PrimePATIENT
Yes, a different solution that is not listed
No
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FEATURES AND BENEFITS
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Features and benefits
• Managing accounts
– Portal access managed by the practice
– Set up Account Holders and send invites from the
Registration Information screen in PrimeSUITE
– Sending an invite counts for the first part of Meaningful Use
measure Core 7: Patient Electronic Access
• More than 50% of all unique patients are provided timely online
access to their health information, with the ability to view,
download, and transmit to a third party.
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Not for distribution except to authorized persons.
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Features and benefits
© Greenway Health, LLC. All rights reserved. Confidential and proprietary.
Not for distribution except to authorized persons.
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Features and benefits
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Not for distribution except to authorized persons.
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Features and benefits
• My Health
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Features and benefits
• My Health
– Send via Direct message
– Download with Blue
Button
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Features and benefits
• My Health
– Health History Forms
– Patients can review and
submit forms
– Forms can be reconciled
to chart
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Features and benefits
• My Messages
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Features and benefits
• My Messages
– Simple interactive design
to get information
without feeling like
another form
– Receive message as a
task in PrimeSUITE
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Features and benefits
• My Appointments
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Features and benefits
• My Profile
– View and edit
demographics and
insurance
information
– Updates submitted
ask a task
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Not for distribution except to authorized persons.
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Features and benefits
• Simple setup
for admin
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Features and benefits
• Visibility of
patient accounts
– Ability to view
user accounts
– Communication
Log for invitation
status
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Not for distribution except to authorized persons.
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WHAT’S NEXT
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What’s Next
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Launch with PrimeSUITE
Bill Pay with TransFirst
Migration Tools
Integration with Intergy and SuccessEHS
Ideas/Enhancement requests
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Poll Question
• What feature do you want to see added?
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Clinical visit summaries
Pre-visit questionnaires (Instant medical history/ROS)
Newsletters/Mass communication
Patient education
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Wrap up
• Built this portal to meet demands and prepare for
the future of healthcare
• Built on technology to support vision of healthcare
and future requirements
• Provide features to practices and patients that are
simple, convenient and beneficial
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Ideas Page
Ideas Page is a community of users who post, vote for, and comment on enhancement requests providing a
unique and transparent way for Greenway to attract, manage, and showcase innovation
• Unified collaborative forum
moderated by Product
Management
• Comprehensive product
representation
• New fields and filters to enhance
usability, communicate Idea
status, and track success with
regulatory initiatives
• Top voted Ideas will be included
in all major releases
• For example:
With release of Intergy v9.10 67
Ideas representing 3,682 unique
customer votes have been
addressed in past two releases
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Questions?
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Not for distribution except to authorized persons.
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