Internet Explorer 7
1. Select "Internet Options" by clicking "Tools" on your browser's toolbar.
2. Under the "General" tab, in the "Browser History" area, click "Delete."
3. Click on the “Delete Files” button in the Temporary Internet area.
a. A box will ask “Are you sure you want to delete all temporary Internet Explorer files?” click “Yes.”
b. This step may take a few minutes if the cache has not been cleared for a while, you will receive a window
to illustrate the files being deleted.
4. While still under the General tab, click the Settings button under “Browsing history,” under Check for newer
versions of stored pages click the radio button for “Every time I visit the webpage.” Click OK.
5. Click the "Privacy" tab.
6. Next, click on the click "Advanced" button.
7. Be sure "Override automatic cookie handling" and "Always allow session cookies" are checked.
8. Set the radio button for First-party Cookies to accept and the radio button for Third-party Cookies to Accept or
Block. Click "OK".
9. While still under the “Privacy” tab click on the “Settings” button in the Pop up Blocker area. If the “Settings” button
is not available, ensure that “Turn on Popup Blocker” is selected.
10. In the “Address of Web site to allow” text box, enter https://www.billpaysite.com and then click the “Add” button.
Next click the “Close” button.
11. Next, click on the “Content” tab. In the “Content Advisor” area at the top, the first button should read “Enable”. If it
does not, click the “Disable” button. However, to continue, you will need the password chosen at the time your
computer was set up or the password for your system’s network.
12. Click on the “Advanced” tab. Under “Browsing” click on the checkbox for “Automatically check for Internet
Explorer updates.”
13. Click the checkbox for “Enable visual styles on buttons and controls in web pages.”
14. Under the “Security” section, click the checkbox for “Empty Temporary Internet Files folder when browser is
closed.”
15. Click the “OK” button. Once the Internet Options window closes, you will now need to restart your computer.
Internet Explorer 8/9
1. Select "Internet Options" by clicking "Tools" on your browser's toolbar.
2. Under the "General" tab, in the "Browser History" area, click "Delete."
3. Uncheck all boxes on the left hand of the window. Ensure that only “Temporary Internet Files” is the only check box
selected. Then click on delete at the bottom.
a. This step may take a few minutes if the cache has not been cleared for a while, you will receive a box
showing the files being deleted.
4. Next, click on the settings button under the “Browsing History” Section.
5. Under the “Temporary Internet Files” section, ensure that “Every time I visit the webpage”, is selected. Then click on
“OK”.
6. Click the "Privacy" tab.
7. Next, click on the click "Advanced" button.
8. Be sure "Override automatic cookie handling" and "Always allow session cookies" are checked. Also ensure the first
and third party cookies are both accept.
9. Click "OK"
10. Next, click on the “Content” tab. In the “Content Advisor” area at the top, the first button should read “Enable”. If it
does not, click the “Disable” button. However, to continue, you will need the password chosen at the time your computer
was set up or the password for your system’s network.
11. If you are using Windows 7 as your Operating System, click on the “Advanced” tab. In the box with the scroll bar,
scroll all the way to the bottom of the window. Ensure that “TLS 1.1” and “TLS 1.2” are not checked. Click on “OK” at the
bottom.
12. Click the “OK” button. Once the Internet Options window closes, you will now need to restart your Browser.
FIREFOX 3.5 and Above
1.
Have subscriber click on “Tools” and go to “Options” (if the subscriber is on a Mac, they will need to select ‘Firefox from the
tool bar to locate the Options.)
2. Under the “Content” icon, you will check mark “block pop ups”, “enable java” and “enable javascript”.
3. Click the “Exceptions” button to the right of the “Block Pop Ups” option and enter the billpay site, https://www.billpaysite.com
and click the “allow” button.
4. While still under the content tab, at the bottom will a section called language, click on “Choose” and double check to ensure that
“English/United States” is the first language listed. (To add the language, select the English/United States from the drop down menu
and click on the Add button.)
5. Navigate to the Privacy Icon and verify that within the ‘History,’ Use custom settings for history, is selected. Then, have subscriber
check mark the “Allow site to set cookies” and “Accept third-party cookies” option. They may select the option to keep “until they
close Firefox” or “until they expire”.
6. Click on the “Advanced” icon, then “Network” tab. To empty the cache, Click on the “Clear Now” button.
7. Still under the “Advanced” Icon, click on the “Encryption” tab. Ensure that “SSL 3.0” and “TLS 1.0” are both checked.
8. Click “OK” and refresh browser.
Safari
1. Click the Safari drop down menu from your tool bar, then on “Preferences”.
2. Click on the “Security” icon.
3. Under “Web Content” make sure:
“Enable Plug-ins” is checked.
“Enable Java” is checked.
“Enable JavaScript” is checked.
“Block pop-up windows” is NOT checked.
4. (If using 5.1, skip to step 5) Under “Accept Cookies” make sure “always” is selected. (Using the setting
“Only from sites I visit” will block session cookies used during a bill pay session.) Once this step is
completed, skip to step 6.
5. Select the Privacy Icon and select the ‘Never’ radial within the “Block Cookies” setting. (Using the
settings ‘Always’ or ‘From third parties and advertisers’ will block session cookies used during a bill
pay session.)
6. Close out of the “Security Settings” by clicking on the red dot at the top left corner of the window.