a guide to
rough times
Peterborough & Fenland
what’s
this all
about?
This is a guide for young people
up to the age of 19, their parents,
carers, friends and family
... how to look after your emotional well-being when times are
difficult, and what to do when you may need some extra help...
This guide covers Peterborough and the Fenland area of Cambridgeshire
Peterborough
Fenland
Huntingdonshire
East
Cambridgeshire
Cambridge and
South Cambridgeshire
Guides are also available for the Cambridge and Huntingdonshire areas
Quick find:
Keeping well . . . . . . . . . . . . . . . . . . .
What is self-esteem?. . . . . . . . . . . . . . .
What are rough times?
... and how do they feel? . . . . . . . . . . .
Where can I find help? . . . . . . . . . . . .
Rough stuff– a rough guide:
Depression . . . . . . . . . . . . . . . . . . . . .
Boys . Lads . Blokes . Young men. . . . . . .
Bullying. . . . . . . . . . . . . . . . . . . . . . .
Domestic violence/abuse. . . . . . . . . . . . .
Divorce or separation. . . . . . . . . . . . . .
What are eating problems & disorders? . .
Self-harm. . . . . . . . . . . . . . . . . . . . . .
. 6
. 7
. 8
10
12
14
15
16
18
20
22
Who cares?... you do! Info for carers . .
Who to call in a crisis . . . . . . . . . . .
24
26
Child & Adolescent Mental Health Service (CAMHS)28
What is the Mental Health Act? . . . . . . 32
Social Care Services . . . . . . . . . . . . . . 33
Looked after children . . . . . . . . . . . . 34
Children’s Health Services . . . . . . . . . 35
Education Services . . . . . . . . . . . . . . . 36
Connexions . . . . . . . . . . . . . . . . . . . . 38
Directory Entries . . . . . . . . . . . . . . . . 39
Surf the net safely
The internet is a great place for info, games etc... but remember that dot.com can
become dot.con! Get clued up on internet scams, ‘pop ups’, viruses, hijacks etc. and
pick up tips on how to surf safely. Visit www.chatdanger.com and www.kidsmart.org.uk
Keeping well
We’re usually OK talking about our aches and pains – but we’re not so keen to talk about our
mental health... the truth is that our emotional well-being is just as important as our physical health.
As a young person you have to cope with many changes,
both physical and emotional. We all get plenty of advice
on how to look after our body – but what helps keep us in
good ‘mental shape’?
Get out and about, see your
friends – Give and receive support.
Joining a local group or after school
activity can extend your circle of
friends. You can find out what groups
there are in your area from the library.
Get active – exercise is a good way
of dealing with your stress, as well as
being good for your body. It can also be
a good way of meeting new people. Find
out what’s on offer at the local leisure
centre and sign up.
There are many positive things that young people can do
to help look after their mental health. Different things will
work for different people – so you need to find what works
for you. These are a few options:
are important tools for keeping energy
levels up and helping you feel more
positive about things.
Let out your emotions. Let people
know how you feel. You don’t have to
go through it alone. Talk to supportive
friends and family members, or maybe
your teacher. Bottling up feelings only
creates more problems.
Take time for yourself. Take time to
listen to music, read a book, see a film
or have a relaxing bath… or whatever it
takes to help you think things through.
Be good to yourself. Check out your
Learning to relax will help you deal with
eating habits – are you giving your body day-to-day stresses.
the right fuel and rest? Diet and sleep
Be creative. Activities like drawing,
painting, writing, photography, acting,
playing an instrument, dancing, singing
etc. are all good ways of expressing
your feelings and helping to turn your
energy into something positive.
Know where to get support. Check
out the organisations/websites in this
guide so that if you or a friend need a
bit of extra support/information, you’ll
know where to go. Taking some control
over a problem and helping yourself
can feel good in the long run, and can
stop things from getting worse.
self-esteem –
what’s that then?
What is self-esteem?
Self-esteem is the judgment or opinion that we have about
our own abilities, value and importance as a person.
So it’s easy to see why our level of self-esteem or self-worth
is an important part of how we feel on a day-to-day basis.
Self-esteem is built up over the years as we grow up,
but we can take some positive steps to protect it from
getting dented!
Hang out with supportive people who don’t put you
down or make fun of you
Avoid putting yourself down, either out loud or in your
thoughts – be kind and don’t keep blaming yourself
Think about what you’re good at, and build on it –
take pride in new skills you learn and what talents
you already have
Try giving and accepting praise and compliments
When you have an achievement or a setback, try and
think about what you’ve learnt about yourself from it
‘Do your best’ – set goals but have reasonable and
realistic expectations of yourself
Accept that NO-ONE gets it right all the time and
that being constantly happy is impossible.
What are rough times...
and how do they feel?
My best friend is making
herself sick after eating...
what can I do to help?
There will always be stresses like exams,
love stuff, problems with family and
friends – that’s life... but sometimes these
things can get you down. Sometimes life
might feel like a real struggle.
Nobody knows how I
feel. It’s so bad. I just
wish I was dead.
I thought drinking more and more
would help, but it just caused more
problems – now I feel even worse.
Everybody goes
through ‘rough
times’ at one
time or another...
But how do I know
if I need help?
When times are tough you might talk to your
friends for a bit of support, confide in a family member
you trust or maybe tell your teacher how you’re feeling.
If you’ve tried to get support from those around you and if it doesn’t
seem to have helped, your problems can sometimes make you feel
lonely, different and very unhappy. You might find yourself pulling away
from the friends or family who could help you through… so it’s very
important to look after yourself at this time and to get the help you need.
Bullying at school is
making my life hell...
I feel so alone.
If, when reading through this guide,
you find your particular ‘rough time’
hasn’t been covered – there are a lot
more organisations listed in the Directory
section starting on page 39
– these will cover things like
discrimination, bereavement,
disability... and lots more.
There’s also a section for
parents at the end.
Where can I find help?
It sometimes helps to start by talking to someone
you trust – maybe a friend, family member or teacher.
If you don’t feel able to talk to anyone just yet, you can get
advice and ideas for coping from special websites (some of
these listed later)
10
You might feel you’d like to
call up a helpline – talking to
someone you can’t see and
who doesn’t know you works
well for some people – and you
might pick up some good ideas
for your next step in getting
help and support. Helplines and
websites listed later.
Your school/college will have
staff who are specially trained
to support you through a range
of difficulties and they can link
you up with more specialised
services and counselling if
you need it. Maybe you can
check out any peer support
programmes in your school –
where young people have some
training to support each other.
For info about keeping safe on the internet, check out
www.chatdanger.com and www.kidsmart.org.uk
Your family doctor (General
Practitioner (GP)) will be able to
find out what help you need and
link you up to specialist support
if necessary. Some surgeries
have their own counsellors. Your
GP will help you look after your
physical health as well, which is
important at these times.
Talking... sharing...
it really can help.
If you are already in contact
with a social worker, your local
youth club or Connexions, you
can ask them to help you find
the support you need.
TIMESTOP
provides
independent,
free and
confidential
counselling
services to young
people
in Fenland and
Peterborough
11
For more info call
TIMESTOP –
Fenland:
For details of how a Connexions
Personal Adviser can help with
a whole range
of topics, see page 38 or visit
www.purplepigeon.net
There are some local
organisations listed in this guide
offering support/information/
counselling especially for
children and young people – and
you can contact them directly
yourself.
01733 349932
Peterborough:
01733 891891
or email: www.
theymca.org.uk
also see page 39
More groups like
this are listed later
Connexions 0800 56 13219
local
Connexions Direct 080 800 13219
Rough stuff– a rough guide
Depression
Depression is one of the most common but misunderstood conditions
It is estimated that 1 in 4 people will suffer from depression at some point in their lifetime
Depression can affect how you feel physically as well as emotionally
12 There are plenty of things that might make you worry
and it’s normal to feel stressed, anxious or lonely
from time to time – or that no-one understands you.
Usually these feelings come and go. For some people,
feeling down or depressed can go on for a long time
and make it difficult to get on with their everyday lives.
Sometimes ‘down times’ in our lives are triggered by
things that happen to us like the death of a relative,
friend or pet; worrying about how you look, arguments
with friends or family, being bullied, worrying about
your sexuality... exams... the list goes on...
How can you tell if
you’re depressed?
Different people react to pressures in different ways
and some may find that they:
can’t concentrate
are sleeping too much – or too little and always tired
might feel that life seems pointless
lose self-confidence
eat too little – or too much
may feel guilty, agitated or tearful
feel like nothing feels good anymore.
TIMESTOP Counselling for young people in Fenland 01733 349932 and Peterborough 01733 891891
If a friend is
depressed, don’t ignore
them. Talking things
through can be a big help.
‘Asking for help is a sign of strength’
A
lthough these feelings are normal and
we all have them from time to time –
if they go on for longer than two weeks or
if it’s making life really difficult for you,
you need to go and see your doctor. It’s
important that you share how you feel with
someone you trust – talking to someone
might help you feel more able to cope.
There are lots of places and helplines that
offer help and advice listed in this guide,
and leaflets and information can be posted
to you or downloaded from the internet.
Information is also available if you’re trying
to support a friend who’s depressed.
There is no need
to cope alone
Depression is an illness that
can affect anyone at any age
Childline
0800 11 11
13
Careline
020 8514 1177
See also Directory Entries
from page 39
Depression can be treated
Although it might be hard to
imagine, the sad and unhappy
feelings will come to an end,
so you can get on with your life
In serious cases of
depression, someone may
feel suicidal – and then
urgent help is needed.
See ‘Who to call in
a crisis’ on page 26
Boys . Lads . Blokes . Young men
There is often pressure on boys and young men not to show emotion and to deal with problems on
their own. It can be really hard to talk about personal things – especially with family and friends –
and things that start off as little niggles can easily grow into big issues that really get in the way of life.
Sort it out
The important thing to remember is that if you are
feeling down, lonely, isolated or generally really fed
up – you are not alone. It happens to everyone
14 at some time in their lives. But it’s important that
you take steps to sort it out.
check out... www.childline.org.uk/boysallowed
to find out what boys and young men tell ChildLine about
their lives and how they’re trying to sort some of their
problems. Site includes questions and answers, celebrity
articles, problem page, competitions and more...
...school/college, exams, bullying, loneliness, money,
relationships, parents, sexuality, work probs... you
name it... but you don’t have to face it on your own...
make a call... check out a website...
Calm (Campaign Against Living Miserably)
CALM is an organisation offering support especially to
boys and young men. Working with big names from the
music, sport and club scenes, CALM encourages youn
g men to ‘open up’ and sort out their problems. You can
call in confidence about general anxieties, worries about
money, girlfriends, sexuality, drugs, racism, school/college,
parents – anything that is a problem for you. Trained
counsellors are there to offer you support or just to listen,
if that’s what you want.
Helpline 0800 58 58 58 open 5pm-3am. Free from
landlines and doesn’t show up on the phone bill
either. The Calm Zone website has loads of
info/advice on www.thecalmzone.net
TIMESTOP – offering free and confidential counselling in
Fenland: 01733 349932 and Peterborough: 01733 891891
It’s no big deal, it’s free
and it’s anonymous.
Bullying
Last year more than 31,000 children and
young people called ChildLine about bullying,
making it the most common problem their
counsellors helped young people with.
How to beat bullying
Here are some ideas about how you can deal with bullying.
Don’t ignore bullying – it won’t go away on its own and it
may get worse.
Tell someone you trust – maybe a teacher, parent or friend
Remember – it’s not your fault. No one deserves to be bullied
Keep a record – and save any nasty texts or emails that you have
been sent
Try to stay away from the bullies
Ask your mates to look out for you
Don’t retaliate – you could get into trouble or get hurt
Check your school’s anti-bullying policy. This will tell you what your
school should do about bullying
Try to act more confident – even if you don’t feel it
Call ChildLine/Kidscape or other support organisation for extra help.
Websites for help and advice
on bullying:
www.childline.org.uk
www.bullying.co.uk
www.bbclic.com
www.kidscape.org.uk
Kidscape: 08451 205 204 –
helpline, specialising in advice
on bullying and abuse, open
Monday-Friday, 10am-4pm.
Email, mobile, text bullying
problems? Info on www.
chatdanger.com
Bullying in the workplace
If you’ve left school and you feel
bullied or intimidated at work, the
same thing applies... it’s not on,
and you don’t have to put up with it.
To get advice on this, you can visit
the following website which is
specially for people who feel bullied
at work: www.andreaadamstrust.org
Their helpline is open Monday-Friday,
10am-4pm: 01273 704 900
Also info at www.bullyonline.org
15
Domestic violence/abuse
This is when there is violence or
emotional abuse in the family
or where we live. Abuse can
take many forms including:
threats, harassment, physical
attacks, financial control,
sexual and emotional abuse.
16 Some abusers are sorry for
their actions and promise it
won’t happen again – but the
violence usually gets worse
over time. We all have the right
to live without fear of violence
and abuse.
If you are a child/young person and you are
experiencing or witnessing violence or abuse:
Talk to someone you can trust. If it’s
hard within the family, try a teacher,
school nurse or a doctor and talk
to a close friend as it’s important
you are not alone in dealing with
the problem. You have a right to be
protected and Social Care Services
have a legal duty to make sure you
receive this protection. One of the
people you’ve talked to can let Social
Care Services know – or you can ask
for the duty team direct on:
0845 045 5203 (8am - 8pm, Monday
to Saturday) or, in emergencies at
other times, 01733 234724
ChildLine 0800 11 11
Other organisations you can contact for help and support are:
NSPCC helpline: 0808 800 5000 (24 hours)
www.there4me.com and also www.worriedneedtotalk.org.uk are both
NSPCC websites specially for young people. You can visit these sites
‘cookie free’ and get 1-2-1 advice. Email: [email protected]
NSPCC Asian Helpline: 0800 096 7719 (11am-7pm).
For more Asian helplines, go to page 46.
If you are a parent experiencing, or in fear of,
physical violence or any other form of abuse:
The most important thing you can do
is to tell someone you trust. You may
find this difficult at first, but delays
in getting help can lead to increased
risk to you or your children. There
are a range of organisations who can
support and guide you but remember
Women’s Aid is the national charity
– in an emergency call 999.
www.womensaid.org.uk
which works to ensure that women
and children are protected from
domestic violence and they offer help
and support. Freephone Domestic
Violence Helpline on 0808 2000 247
(24 hour), minicom service and info
in other languages is also available.
A domestic violence police officer can
be contacted on 01480 415589 for
Fenland, or 01733 563232 ext 4366
for Peterborough.
Everyman Project
A domestic abuse advocate who can
offer support and help with a range of
topics including housing, legal advice
etc, is available on 01480 415532.
Social Care Services can help you
ensure your children are protected.
You can contact them on the numbers
on page 16.
Broken Rainbow
National helpline for men affected
by domestic violence/abuse:
0207 263 8884
Domestic violence helpline for
lesbian, gay, bisexual and transgender
community: 08452 60 44 60
www.broken-rainbow.org.uk
17
If you are being abused by a
partner, parent or other person,
there are three important steps
you can take:
Recognise that it is
happening to you
Accept that you are
not to blame
Get help and support
In an emergency
call the police on 999
Divorce or separation –
My parents are divorcing. I can’t
talk to them about how I feel
– who can I talk to?
18
An important thing to remember if
your parents are separating is that
it’s not your fault.
There are many reasons why couples decide to separate – often people have
just changed and want different things. Whatever the reason, it isn’t because
of anything you have or haven’t done.
Talk about it
If your parents are separating, you may be
feeling lots of different emotions; perhaps
you feel angry, sad, a bit scared? This is
normal and you might feel like this for a
while. It’s much better to talk about these
feelings rather than bottling them up and
trying to pretend everything is okay. Don’t
be hard on yourself. Give yourself time to
get used to things changing.
Talking about your emotions can
help you to feel better. If you find it
hard to talk to your mum and dad,
talk to someone you trust.
There are also a number of
organisations (listed at the end
of this section) you can contact
if you need to talk to someone.
Peterborough Family Mediation Service: 01733 347353
Write it down
Writing things down can be a good
way of expressing your feelings.
You may find it helpful to keep a
diary – a private place where you can
express how you feel.
. National Family Mediation: 01392 271610
when it affects our family
Parents
Mum and dad may seem different from
normal. Remember: they are going
through a difficult time and that things
will get better. If you feel upset about
what is happening at home, try and talk
to them as they need to know how you
feel about things. Your parents should
not make you feel as if you have to
‘take sides’.
The future
Although finding out your parents
are separating is painful, it may bring
about some positive changes for you.
Perhaps you have been living in a difficult
atmosphere for a long time? Once your
parents have separated, this might actually
make things calmer for everyone.
There are lots of websites with information
to support you (and your parents) through
this tough time at home listed later in
this guide. On the right are some that
specialise in divorce and separation.
Relate offers counselling for
www.itsnotyourfault.org Website
couples facing separation or
divorce and information sessions to
help parents manage the effect on
children. Many centres also provide
counselling for children affected
by divorce. Tel: 0845 130 4010
for children whose parents are
splitting up, with separate areas
for teenagers, children and parents
(Monday-Friday, 9.30am-4.30pm).
Tel: 01733 568551 (Peterborough
branch) www.relate.org.uk
National Family Mediation
Organisation provide mediators
to help people who are separating
or divorcing to reach agreement
over joint decisions – especially
regarding children. Provides
information and legal advice – can
link you into nearest local branch.
Counselling available for parents
and children involved in separation
and divorce. Tel: 01392 271610
www.nfm.org.uk
[email protected]
Tel: 01223 576308
(Cambridge Branch)
Tel: 01733 347353
(Peterborough branch)
www.bbc.co.uk (type ‘divorce’ in
search option). Range of websites
created by BBC Education to help
parents and children who may be
dealing with a divorce
www.divorceaid.co.uk
Website all about divorce and
separation with sections for
parents, children and young people.
Info, advice and links
Children and Family Court
Advisory and Support Service
Looks after the interests of
children and young people in
family courts. Separate sections
of their website offer info and
support to children and young
people. www.cafcass.gov.uk
19
What are eating problems &
Most people are unhappy with their bodies some of the time – thinking
they’re too fat, too thin, or just the wrong shape. This can be especially
true for teenagers whose bodies are changing a lot, often very quickly.
20
Many people try out diets and usually
this is not a problem, but sometimes
eating patterns can become unhealthy
– for example, if you eat too much
or too little because you are feeling
unhappy or stressed. It might feel
easier to control the way you eat than
to cope with painful feelings. Over
time, this can become dangerous to
your emotional and physical health.
In most cases help and support from
family, friends, teacher, doctor etc
means these concerns can be dealt
with and pass with time. For some
young people though these habits
become more serious and extreme
and can build up so that their physical
health, and in some cases even their
lives, are at risk.
The most severe eating disorders
are called anorexia nervosa and
bulimia nervosa (usually shortened to
anorexia and bulimia).
Eating Disorders Association (EDA)
A Charity offering information, help
and support for people affected
by eating disorders. Helps to link
people in to local support groups.
Leaflets, posters, books and
newsletters available.
Youthline email service:
For general info call: 01603 619 090
For advice or support call:
Youthline (for people aged 18 and under)
0845 634 7650 Monday-Friday: 4pm-6pm,
Saturday: 1pm-4.30pm.
Adult Helpline: 0845 634 1414 Monday-Friday:
8.30am-8.30pm, Saturday: 1pm-4.30pm.
[email protected]
or text us on
07786 20 18 20.
www.b-eat.co.uk
disorders?
I’m worried about my eating
lately – what should I do?
Are you worried about a friend?
It can be really hard to cope with an
eating problem or disorder on your own.
Many young people deny they have an eating
problem or try to keep it a secret.
But the sooner someone accepts that
they do have a problem, the easier
it is for them to get help.
You can get help from talking to friends and family and
by letting your doctor know that you are concerned.
You might prefer to tell the school nurse or your
teacher if you find it hard to discuss with your family.
You can then be put in touch with the help you need.
You can also talk about your worries by calling
Childline 0800 11 11 or the Eating Disorders
Association listed opposite.
...there are many signs that a friend could have an eating
problem or disorder. You can get more information on this
and how best to support them by calling the Eating Disorders
Association or by visiting their website.
Talk to your friend. Give them time – listen.
Encourage them to seek help and let them know you
are there for them. They may push you away to start
with, saying it’s not your business. Stay interested, and
don’t feel guilty if they reject your help to start with.
This same advice applies if you’re
worried about a friend who you think
may be depressed or self-harming.
If you’re worried or finding it difficult to cope with worries
about a friend on your own, talk to an adult you trust, or
contact one of the places listed in this guide for support –
you need to look after yourself as well!
21
Self-harm – Katie’s page
This page has been written by Katie, age 15
– who has experienced self-harm herself
“
Katie says: “Self-harm is where someone deliberately hurts
themselves. It is thought to be a reflection of the hurt they feel
inside. It’s nothing to be ashamed of – but it is something that needs
to be sorted out as soon as possible. Cutting, burning, bruising,
biting and pinching are among the most common forms of self-harm.
Sometimes it involves pulling out hair or skin scratching.
self-harm, break
“ Iftheyousilence
and talk
to someone today.
Your problems won’t
disappear into thin air,
but it’s a start. Talking it
over with someone you
trust can really help.
“
22
Self-harm is much more common than people think... I hope that info
like this will help us take another step towards better understanding
of self harm and letting everyone know that self-harmers are not
‘nut-cases’.”
Everything is getting on top of you... you don’t
know what to do... when will it end? The hurt
and the pain just won’t go away and you feel like
you’re falling into a never-ending hole... but there
are things you can do to help yourself...
“
Katie’s tips
These are some of the things that
helped me get through those dark days:
• If some people give you a
• Speak to someone you trust.
A friend, teacher, parent or
hard time try not to let it get
other family member – as long
to you. I know it’s easier said
as it’s someone you trust and
than done, but you just need
feel comfortable talking to
to remember that if they’re
• Your doctor can put you in
saying nasty things they’ve
touch with any extra help you
probably got issues of their
need
own and don’t understand.
• Your school may have a special
Stick with supportive friends.
counselling service that holds
You need to focus on YOU
individual or group sessions for
right now
• Finally, just remember that you
people who self harm. This can
be really helpful
can’t climb a mountain in a day.
• If you do feel the urge to self
Things might get worse before
harm, find something to do. For
they get better, but hang on
me, keeping busy was the best
in there and things can start
way to take my mind off things,
going your way. You can get
and then when the time is right
through this.
you can talk to someone
and try to deal with
your problems
I used to find it hard to talk about. I
Other places to get help:
Your doctor will be able to link you into
the help and support you need.
TIMESTOP have trained counsellors – call
them direct on 01733 349932 for Fenland,
or for 01733 891891 Peterborough.
Email: www.theymca.org.uk
Childline 0800 11 11
Bristol Crisis Centre helpline 0117 925 1119
(girls and women) Friday and Saturday
9pm-12.30am, and Sunday 6pm-9pm.
Calm (Campaign Against Living Miserably)
Helpline 0800 58 58 58 (boys and young
men) 5pm-3am, 7 days a week.
More info on www.selfharm.org.uk
and www.nshn.co.uk
would often come close
to saying something about it, but then I’d pull back from it at
the very last second. In the end, it was thanks to a good friend
that my secret came out. I owe so much to her – thank you.
Katie
23
Who cares?... you do!
If you are affected by the fact that a family member is ill,
has mental health problems, is disabled or has problems
with drugs or alcohol, then YOU ARE A CARER.
24
There are around 5.2 million carers in the UK.
These ‘informal’ carers are unpaid and are
thought to save the UK up to £57 billion a year!
Parents and those in parenting roles are carers.
But children and young people (brothers and
sisters, close friends) can also be carers and
are entitled to support too.
Carers often don’t see themselves as doing
anything ‘special’ or ‘out of the ordinary’. They
do it because they care. However, being a carer
puts extra stresses and strains on us both
physically and emotionally so it’s even more
important to remember to take care of
YOURSELF TOO.
For adult carers (including parents of young people
going through rough times or having emotional/
behavioural problems) there are support workers to
talk to, and also activities you can get involved with.
For young people who are carers there are specialist
support workers and activities and clubs you can join.
Ring them! They are there to help people like you
and that help can be whatever suits you. It could be:
• talking about how it feels to be a young carer, and
finding things to help
• having fun and doing things with people who know
and understand your situation but don’t need to
make a big deal out of it
• helping you to meet other young people who know
what its like to be caring for another young person
– or even for adults!
Young Carers
Young Carers Projects
Take care of your own health.
The extra responsibility and worry
can affect us in many ways.
Find ways of taking a break. Look
into respite care to give you a
chance to recharge your batteries.
Offers range of services and support to young people
aged 8 to 18 whose lives are affected by caring for
someone with a disability, long-term illness, mental
health problem or who misuses drugs or alcohol.
Groups meet regularly and there are a range
of events and activities on offer.
For more information, contact:
Fenland YCP on 01945 463337 or
Peterborough YCP on 01733 342683
Email: www.pcvs.care4free.net
www.youngcarer.org.uk
Carers UK
National charity providing advice and info for
people who care for partners, relatives or friends
(will call young carers back).
Carers line: 0808 808 7777 Wednesday
and Thursday 10am-12noon and 2pm-4pm.
Email: [email protected]
www.carersonline.org.uk
See also Social Care Services on page 31 –
about assessments for carers.
SIBS encounter
Find someone to talk to who
really understands. Find out about
local support groups or national
helplines.
Website and online support group for the brothers
and sisters of people with disabilities. Lots of
activities and the chance to link up with other
young people in similar circumstances. www.
sibspace.org
25
Who to call in a crisis
What causes a crisis is best dealt with before it becomes a crisis... and an important
part of all the services listed in this guide is to try and prevent things getting this bad.
But sometimes this may not be enough, and a young person may be at risk.
overdose
26
Call 999 –
ask for an ambulance
or, if quicker, take person straight
to Accident and Emergency
Department at nearest hospital.
self harm
take person to Accident and
Emergency or contact GP/family
doctor depending on severity – if in
doubt, go to whichever is closest.
If immediate medical
attention needed, call 999
and ask for an ambulance.
If you feel suicidal...
it’s important to talk to someone you trust, for
example, a family member, friend, teacher.
Tell your doctor who will help you get the
support you need, or you can call ChildLine:
0800 11 11 or the Samaritans: 08457 90 90 90.
You can email the Samaritans if you don’t
feel able to talk: [email protected]
For more info about the support they can offer,
go to: www.samaritans.org
See also entries for Calm, Careline and
Youth2Youth on page 38.
Child and
Adolescent Mental
Health Service (CAMHS)
in Fenland can be
local
contacted Monday to
Friday, 9am-5pm on
01354 644257/644258
Outside of these times
any concerns or queries
not covered above
should be directed to
your doctor or the GP
out-of-hours service.
If a young person is at risk due
to domestic violence or abuse
or any other kind of abuse,
call the police on 999
The Samaritans are always
there for you 24/7 –
08457 90 90 90.
Fenland and Peterborough out of hours Social
Care Services emergency duty team 01733
Social Care Services Duty Team
Fenland 01945 481100
(8.45am-5.20pm Mon-Thurs, 8.45am-4.25pm Fri)
Peterborough 01733 746460 (9am-5pm Mon-Fri)
If you have hit
crisis point, no
matter how bad you
feel – remember that
there is always help
available, any time of
the day or night.
Other rough times – the directory section which starts on page 39 lists
lots of organisations/websites and helplines, some of which specialise in
supporting you through particular rough times – like those mentioned already
and also things like bereavement, anxiety, phobias, racism, discrimination,
problems with friends/family/school, drugs, alcohol, housing, etc, etc.
27
Child & Adolescent Mental Health Service (CAMHS)
What is CAMHS?
When the way you’re feeling can’t be helped by talking to friends,
family or by some of the self-help tips mentioned earlier, and it
becomes clear that you need some more specialist help with your
emotional difficulties – you may be seen by the CAMHS Service.
28
This service will see children and young people with
a wide range of mental health difficulties, such as
eating disorders, depression, self harm, anxiety
disorders, Obsessive Compulsive Disorder (OCD),
psychosis, Attention Deficit Hyperactivity Disorder
(ADHD), Autistic Spectrum Disorders (ASDs) and
Post Traumatic Stress Disorder (PTSD). Their age
limit is 16. They see children up until their 17th
birthday, and usually children and young people
will be seen with their parents or legal guardians.
CAMHS is part of the NHS and you have to be passed
on, or referred to this service by your GP, hospital
doctor, school nurse or similar professional. CAMHS
can link you into a range of therapies, groups and
other organisations that offer different types of
services to help you with your particular problems.
For mild and emerging mental health problems
Community CAMHS take referrals from teachers,
social workers or similar professionals.
You may be seen by one of the following
professionals – a nurse, a psychologist, a
psychiatrist, a family therapist, a social worker, an
occupational therapist, a specialist teacher, a child
and family worker or a primary mental health worker
– whichever is thought to be most effective and
helpful for your situation.
Who are all these people
and what do they do?
All of the staff working in CAMHS have had special
training in child and adolescent mental health therapies.
CAMHS Nurse Therapists are
Family therapists help families talk
mental health nurses who have skills about and look for solutions to their
and experience in helping children/
difficulties.
adolescents and their families with
particular problems.
Primary Mental Health Workers
work with other agencies to identify
CAMHS Clinical Psychologists
and help children and young people
provide psychological treatments
with mild and emerging mental
for children and young people.
health problems.
CAMHS Psychiatrists are doctors
Specialist Teachers work with
who specialise in understanding
and working with the mental health
problems of children and young
people.
children, carers and education staff
when a child’s mental health issues
have an impact on their schooling.
This may include learning and
behavioural problems.
Occupational therapists use
activities to help children and young
people work through their issues
and develop problem solving skills.
Social Workers/Child and Family
Workers help children and families
with a range of different mental
health problems.
29
Child & Adolescent Mental Health Service – cont...
CAMHS works closely with the Child Health
service, Education, Connexions, Social Care
Services, Youth Offending Service, parents’
groups and many other local organisations.
30
In Fenland the service is based at
Cornelius House on the Doddington
Hospital site. We are a multidisciplinary team who work with
children and adolescents aged 517 years and their families who are
experiencing serious mental health
difficulties. The Fenland Multi Agency
Behavioural Service (FABS) addresses
mild and emerging behavioural mental
health issues in children and young
people aged 0-19 years through the
use of short term intervention.
In Peterborough the service is
based in the Edward Jenner Unit
and The Cedars. Community CAMHS
(Primary Mental Health Workers) in
Peterborough work with children with
mild and emerging mental health
problems. Some of the PMHWs work
with specific groups or agencies
eg Connexions, Early Years, Looked
after children, Neuro-development
team, whilst others see a wide range
of clients. There are also Specialist
Teachers working with schools.
CAMHS also works with the Voluntary
Sector (Family Care, FWA and
Ormiston Children & Families Trust)
to provide a community parenting
programme – Family Hurdles.
In Peterborough there is a YOUS
service for young people who misuse
drugs and alcohol: this service
accept referrals from any concerned
person.
Information leaflets are available
from Young Minds (see page 48) for
children, young people and their
parents on how to make the most
from your appointments with CAMHS.
I knew there was something wrong because other children at school
would treat me differently, but I did not know what was wrong. I found
it hard to mix with or talk to other children. I went to CAMH and at first
it didn’t seem helpful. But, as they have got to know me and my family
better and understand my difficulties more, I have found them very helpful
and supportive. I now feel more confident generally.
J. aged 17
31
Psychology?
What it says in the dictionary: The
scientific study of all forms of human behaviour
What is the Mental Health Act?
Sometimes people become so ill that they need to go into hospital. Most people are willing to go
because they know they need help. But sometimes, when people are very unwell they might not
realise that they need to go to hospital. They might be at risk of hurting themselves or someone
else and may need urgent treatment.
So the law says that in some circumstances, people can be taken into hospital even if they don’t
want to go – but only when it’s in their best interest. The Mental Health Act states how and when
32 this can happen. This rarely occurs in Children and Adolescent Mental Health Services though, as
most people are treated voluntarily.
Patient Advice and Liaison Service (PALS)
When you use mental health services or
care for someone else that does, you may
sometimes need help, information or support.
PALS is a confidential Trust service that listens
to your concerns and queries and helps sort
out problems quickly on your behalf. We can
also give you information about mental health
services and the NHS including how you can
make a complaint, and where to get support
to do this. If you would like to talk to someone
from the PALS team, please contact us on
0800 376 0775, email: [email protected]
or write to the PALS Manager at Elizabeth
House, Fulbourn, Cambridge, CB21 5EF.
Cambridgeshire & Peterborough Mental Health Partnership NHS Trust: www.cambsmentalhealthinfo.nhs.uk
Social Care Services
In Fenland, Social Care Services are provided through Cambridgeshire County Council.
In Peterborough, Children’s Services are provided through Peterborough City Council.
If you’re a child at risk within your home or family you have a right to be protected
and Social Care Services have a legal duty to make sure you receive this protection.
You can come into contact with Social Care Services
through different routes – maybe via your teacher, the
police or your family doctor. If you feel you are at risk of
abuse – whether physical, sexual or emotional, you can
contact Social Care yourself direct by phone and ask for
the Duty Worker: 0845 045 5203 (8am - 8pm Monday to
Saturday) or 01733 234724 at other times.
Once you have made contact, you can also be linked in
to groups or other organisations who can support you.
If you feel worried about seeing someone at Social Care
Services, you can take a friend.
Parents who are worried can also contact Social Care and
ask to speak to the Duty Worker. There are groups and
workshops for parents to help support them with family
difficulties.
If you are a carer (this can be looking after a disabled
relative or if your parents have drug or alcohol
problems), you can be assessed in your own right so that
you can receive support and maybe given a break.
Social Care Services has a list called the Child Protection
Register and this is for children who have experienced
physical, emotional or sexual abuse or neglect at some
time in their lives. If this has happened to you and you are
on the register you can be invited to attend a meeting to
look at how things are going. You will also have your own
allocated social worker.
Social Care Services works closely with other agencies
to offer support to children and young people and these
include: Child & Adolescent Mental Health Service,
Connexions, Health Services, the Youth Offending Service,
and local voluntary organisations.
33
Looked after children
Some young people live
with family or friends and
are supported by Social
Care Services – these are
called Kinship or family
and friends placements.
34
Social Care Services are legally responsible
for the care and welfare of all ‘looked after’
children. These children and young people
also have access to special workers at
school and to regular health checks through
the Children’s Health Services who work very
closely with Social Care Services. They also
have their own allocated social worker.
www.rhrn.thewhocarestrust.org.uk
for all looked after children and carers
Some children don’t live with
their parents. They may live
in foster care or in children’s
homes.
Another legal duty for Social Care
Services is to provide support for young
people leaving care and to continue to
offer services from the age of 16 until the
person is 24. Again they work closely with
other organisations to offer this support
including, for example, Connexions.
www.avoice4us.com
a website for looked after children
and young people in Cambs
www.carelaw.org.uk
a website on rights, practical issues
etc for looked after children.
Children’s Health Services
Children’s health services are provided through the
local Primary Care Trust. The range of these services
is very wide, including special care baby facilities and
children’s ward at the hospital, health visitors, school
nurses, services for looked after children, speech and
language therapists, sexual health and contraception
Health visitor
– Trained nurse with further
qualifications working directly
with individuals, families
and communities. Health
visitors are based in doctors’
surgeries as well as other
local clinics and work closely
with other parts of the health
service, education, Social
Care Services and local
voluntary organisations.
Community paediatrician
– A children’s doctor.
services as well as special nurses and provisions for
disabled children. These services are changing
and developing to meet the needs of children
and their families. This involves close working
relationships with other agencies, like Social Care
Services and Education.
School nurse
– Works with individual
children, young people
and families, schools
and communities to
improve health and
tackle inequality. School
nurses work closely with
teachers, GPs, health
visitors, community
paediatricians and child
and adolescent mental
health professionals to
deliver agreed health
plans.
Who are some of the people
working in Children’s Health
Services – and what do they do?
Specialist nurse
– A nurse with
experience and
additional knowledge
in a particular area
of nursing, for
example, diabetes,
cystic fibrosis.
Speech and language
therapists
– Provide assessment,
advice and treatment
to children and adults
who have difficulties
in speech, language
and communication or
feeding and swallowing.
35
Education Services
Local education and youth services are provided in Fenland through Cambridgeshire
County Council (www.cambridgeshire.gov.uk) In Peterborough they are provided by
Peterborough City Council (www.peterborough.gov.uk) Special support is available for
children and young people with difficulties in school or who for different medical and
other reasons are unable to attend school. This support is available through the Access
Inclusion and Teaching Service who have named teachers in each secondary school.
36
Educational Psychology Service
Support is available for children
and young people with special
educational needs. Schools aim to
keep parents closely involved with
their child’s progress, and teachers
may discuss with them and the
pupil the benefits of involving the
Educational Psychology Service.
Educational Psychologist? Tell me more...
Has training as a teacher as well as
being trained in psychology. They
will work closely with the pupil, their
parents/carers and the school to
see what the child’s needs are and
to agree ways forward to tackle any
difficulties.
Usually contact with this service
would be made through the school
or pre-school setting, but direct
contact can be made by calling
01223 717956.
Helpline for parents, carers or teachers to call and talk to an educational psychologist direct:
Fenland: 01480 375276 open 2pm-5pm on Wednesdays only
Peterborough: 01733 748368 open 8.30am-12.30pm on Tuesdays in termtime only
What’s a ‘Statement of Special Educational Needs’?
Children who need extra support in schools can be given a Statement of Special Educational Needs. This is
drawn up by the Student Assessment Service, based on reports by teachers, parents and others involved in the
child’s care. It is to help put plans in place to make sure the pupil gets all the help they need. All schools have a
Special Educational Needs Co-ordinator (SENCO) who will work with the child and their parents to ensure that the
recommendations in the report are put into place through a specially drawn up plan (individual education plan).
Youth Services
The Youth Service is for 11-19 year olds, providing opportunities for personal and social development.
Activities include youth clubs, projects, street based work, info and counselling, volunteering, trips and visits.
Youth workers help young people work towards their goals.
If you live in Fenland and want to contact a Youth Worker, please ring the central support team on
01223 718476 and they'll tell you what number to ring.
The Peterborough Area Team can be contacted on 01733 746003
For details of youth groups in your area, see page 51
Youth Offending Service
Works closely with young people aged 10-17 who have offended or are at risk of offending. This team,
made up of different professionals, will look at how best to prevent further offending for each young
person and guide them through the different processes involved in court appearances etc. This service
works closely with parents and other agencies involved with children and young people. For further
information, contact team leader on 01223 718223 for Fenland, 01733 746540 for Peterborough.
37
Connexions
Fenland
Fenland and
and Peterborough
Peterborough
38
Connexions offers a confidential support service
for all 13 to 19 year olds and extends that support for
young people with additional needs up to the age of
25. By providing one contact point for our service –
a Connexions Personal Adviser – it makes life a
little bit easier for young people to get information,
advice and guidance along with practical help
on a whole range of topics which include: career
planning; relationship dilemmas; job, education
and training opportunities; housing problems;
alcohol and substance misuse; money worries;
personal development opportunities; personal
Visit one of our Connexions centres:
health issues – including accessing help for young
people with mental health problems.
Connexions Personal Advisers are available in
schools, colleges, community/youth centres,
Connexions centres and via a range of
voluntary/community sector organisations.
You can contact Connexions
by visiting their website at
www.purplepigeon.net or by
calling free on 0800 56 13219
Peterborough: Central Library, Broadway, Peterborough
Tel: 01733 703400 Email: [email protected]
Wisbech: 4-6 Stermyn Street, Wisbech. Tel: 01945 585128 Email: [email protected]
Open Monday-Friday, 9am-5pm (close 4pm Thursday) and first Saturday in the month, 10am-1pm.
March: March Library, Brewin Close, March. Tel: 01354 651703 Email: [email protected]
Open Wednesday, 9.30am-1pm.
Directory Entries
Someone to talk to
Sometimes you want to sit down and talk to someone, in person.
YMCA Timestop
local
Timestop provides a confidential
one-to-one counselling service for young
people aged 13-21. The service is
available by appointment in Chatteris,
March, Wisbech and Peterborough.
Tel: 01733 891891 for Peterborough,
or 01733 349932 for Fenland.
Choices for women tel: 01223 416616
(Mon-Wed 9:30-4:30pm)
Hopeline tel: 01223 471574
(Tues 1:30pm-3:30pm
and Thurs 6-8pm)
Choices for men tel: 01223 505089
(Mon-Thurs 8:30-11:30am
Fri 8am-1pm)
Orton counselling service
for young people local
Rape crisis
counselling group
One to one counselling, by appointment,
for young people aged 14-21 in the Orton
area of Peterborough.
Tel: 01733 370267
Female volunteers offer support,
information and practical advice to
women or girls who have experienced
rape or sexual assault.
Tel: 01733 311311
Choices counselling
local
Confidential counselling service for
people whose lives are affected by
childhood sexual abuse.
Victim support
local
local
Offers counselling and therapy to help
people cope with the after- effects
of crime. Personal callers 10am-4pm
weekdays. Tel: 01733 349897
National helpline 0845 3030 900
Whittlesey young peoples
counselling service local
Offers counselling and therapy to young
people aged 14-25. Tel: 07817 842 791
Rainbows
bereavement project
local
Provides support for children and young
people who are experiencing grief due
to bereavement, divorce , parental
separation or any type of loss.
Tel: 01733 342683
Email: [email protected]
39
Someone to talk to...
Sometimes you want
to sit down and talk to
someone on the phone.
Talktime
local
Telephone support for children and young
people [aged 6 to 19 years] where families
are coping with separation, divorce and
parental conflict.
40 Tel: 01733 568281
NSPCC – Hear2Help
– Children and young
people’s service local
Hear2Help Freephone 0800 0855478
is a helpline for young people to raise
any concerns. Tel: 01733 207620
Email: [email protected]
www.nspcc.org.uk
Samaritans
The Samaritans have trained volunteers
who will listen and offer confidential
support over the phone.
Helpline: 08457 90 90 90
Cont...
I was going through a really tough time last year.
I got so that I didn’t know what to do next.
So I called the Samaritans. They gave me the
time I needed. Now I can get on with my life.
There is also a confidential email
support service: [email protected]
Useful information at www.samaritans.
org
Counselling line: 020 8514 1177
(Mon-Fri 10am-4pm and 7pm-10pm).
Email: [email protected]
www.carelineuk.org
ChildLine UK
Youth 2 Youth
Free 24-hour helpline for children and
young people. You can call about any
problem at any time, day or night.
Childline’s counsellors are there to
help you sort things out. The lines can
be busy, so keep trying and you will get
through. 0800 11 11 Information and
advice is available on the website too:
www.childline.org.uk
Confidential helpline run by young people
for young people aged up to 19 years of
age who need emotional support.
Helpline: 020 8896 3675
(Mon and Thurs, 6.30pm-9.30pm).
Email: [email protected]
www.youth2youth.co.uk
Careline
Living Miserably)
National confidential crisis telephone
counselling for children, young people
and adults. CareLine can link callers
to other organisations and support
groups throughout the country.
CALM is an organisation offering support
especially to boys and young men. Working
with big names from the music, sport
and club scenes, CALM encourages
young men to ‘open up’ and sort
Calm (Campaign Against
out their problems. You can call in
confidence about general anxieties,
worries about money, girlfriends,
sexuality, drugs, racism, school/college,
parents – anything that is a problem for
you. Trained counsellors are there to
offer you some support or just to listen,
if that’s what you want.
Helpline 0800 58 58 58 open 5pm-3am.
Free from landlines and doesn’t show
up on the phone bill either. The Calm
Zone website has loads of info/advice
on www.thecalmzone.net
No Panic
Charity offering support to people who
suffer from panic attacks, phobias,
obsessive compulsive disorder, general
anxiety disorder and tranquilliser
withdrawal. Wide range of information
and practical advice, including links
to support groups. Information and
support for family, carers and friends
also. Free confidential helpline:
0808 808 0545 10am-10pm every day.
www.nopanic.org.uk
Check out
Kidscape
National charity dedicated to preventing
bullying and child abuse and offering
a range of practical tips, information
and training for children, young people,
parents, teachers and organisations.
Trained counsellors available for
support on: Helpline: 08451 205 204
Mon-Fri 10am-4pm. Information tips
and advice on www.kidscape.org.uk
Get Connected
“Get Connected helps thousands of young
people every year – we can help you too.”
Aims to find young people the best help
whatever the problem. Connects young
people to organisations that can help
them. Email: [email protected]
www.getconnected.org.uk
Freephone: 0808 808 4994
(7 days a week 1pm-11pm)
Survivors
(for males)
Survivors is a confidential hotline for
male victims of sexual abuse/assault.
Helpline: 0207 833 3737
On-line info
and guidance
Connexions
local
www.purplepigeon.net
Info on wide range of topics
including careers, homelessness,
legal rights, health and much more.
Includes ‘sorted on-line’
– a directory of local contacts.
The Site
Website run by YouthNet UK
– a registered charity. For older
teens and young adults. Info and
guidance on a wide range of topics.
www.thesite.org.uk
Youth Information
www.youthinformation.com
Internet information toolkit for young
people with over 1,000 topics and
holding contact details for more than
1,200 national organisations with built
in web links.
www.chatdanger.com and www.kidsmart.org.uk – Surf safely!
41
Support for when someone close to you dies
42
Cruse Youth Helpline
Child Bereavement Trust
(12-18yrs) 0808 808 1677
Mon-Fri 9.30am-5pm
Cruse website especially for children
and young people which can link you
to support through email, and where
you can read about the bereavement
experiences of other young people.
www.rd4u.org.uk (includes a separate
section for lads).
A national charity which aims to
give the best possible support for
bereaved children and families.
Website has useful section for young
people and lots of links to other
sources of support.
Tel: 0845 357 1000
Email: [email protected]
www.childbereavement.org.uk
Cruse Bereavement
Counselling local
Survivors of
Bereavement by Suicide
Provides support for adults and also for
young people up to 18 after the death of
someone close through specially trained
counsellors. You can contact Cruse via
their local helpline on 01733 348439.
Cruse national ‘day by day’ helpline:
0808 808 1677 Mon-Fri. Offers support
information and advice to anyone
who has been bereaved and to those
who care for them.
www.crusebereavementcare.org.uk
Email:helpline@
crusebereavementcare.org.uk
www.sobs.admin.care4free.net
This is the website of a self help
voluntary organisation offering
support to those who have lost a
family member or friend through
suicide.
Helpline: 0870 241 3337 9am-9pm
every day (many of the people
who volunteer for SOBS have been
bereaved by suicide themselves).
The Compassionate
friends/SIBBS
An organisation of bereaved families
offering understanding, support and
encouragement to others after the
death of a child or children. SIBBS
is their nationwide self-help support
group for people who have suffered
the death of a brother or sister.
Tel: 08451 23 23 04 (helpline, also
information about SIBBS, every day
10am-4pm and 6.30pm-10.30pm)
Email: [email protected] (information,
support, information about SIBBS)
website: www.tcf.org.uk
Sexual health & sexuality
Youth clinics
local
Youth clinics deal with contraception,
pregnancy testing, HIV/AIDS, sexual
infections, as well as help and advice
regarding safer sex. They give a
confidential service for all young
people aged 13-19.
March Health Centre,
Marlybone Road, March PE15 8BG.
Tel: 01354 661922
Horsefair, Wisbech PE13 1AR.
Tel: 01945 488008
City Clinic, Wellington Street,
Peterborough PE1 5DU.
Tel: 01733 466601
Life group
local
Free and confidential pregnancy
testing and counselling.
Tel: 01733 466601
The Baby Shop, 21 Hill Street,
Wisbech. 24 hour helpline:
01945 475144
Options pregnancy
advisory centre local
Free pregnancy testing , help and advice.
(No appointment necessary
Thursday 10am-7pm). Upper Rooms,
Grace Centre, Midland Road,
Peterborough PE3 6DP.
Tel: 01733 567888
Email: Peterborough@
careconfidential.com
www.careconfidential.com/
Peterborough/Default.aspx
Mermaids
Family support group for children and
teenagers with gender identity issues.
Helpline: 07020 935066 12noon-9pm.
www.mermaids.freeuk.com
SHOUT
local
Provides confidential help and advice
on a range of issues including pregnancy
testing, infections. The Cresset, Bretton
Centre, Peterborough PE3 8DX.
Tel: 01733 334325
Sexwise
Avert
National helpline: information on safer
sex, contraception and relationships.
0800 282 930
International charity providing
information on AIDS and HIV.
Special section for young people.
www.avert.org
R U Thinking about it?
www.ruthinking.co.uk website with
information and advice on sex and
relationships for young people.
0800 28 29 30 7am-midnight, seven
days a week.
HIV support services
local
Tel: 01733 311555 www.phss.org.uk
Contact youth group
local
A youth group for young people under
20 who are lesbian, gay, bi-sexual, or
questioning their sexuality.
Tel: 01733 311555
43
Concerns about alcohol and drugs
Drinksense
44
local
Offers support for children, young people
and adults where there are issues of
alcohol misuse. The Peterborough
Young People’s Service offers dropins for individuals and groups.
79A Eastfield Road, Peterborough
PE1 4AS – Tel: 01733 347105
100 Church Road, Wisbech.
Tel: 01945 474153
www.drinksense.org
Bridgegate
local
Offers confidential advice, counselling
and support to people who have
concerns about drug misuse. Young
people can book an appointment
for Monday or Wednesday 4-5pm in
Wisbech, or at other times
in Chatteris or March.
Home visits are possible. A support
group for parents meets in Chatteris.
16 Church Mews, Wisbech PE13 1HL.
Tel: 01945 584444
Peterborough Bridgegate provides
young people’s drop-in, individual
and group support. 49-51 Broadway,
Peterborough PE1 1SQ.
Tel: 01733 314551
www.bridgegate.org.uk
Alcoholics Anonymous
(AA)
local
A voluntary group of people who
have themselves had drink problems
and who help to support others by
sharing their experiences. For meetings
in Fenland or Peterborough contact
the local helpline number:
01603 621128 (24 hours).
National helpline: 0845 76 97 555
Everything revolves around Mum’s drinking. We
pretend it’s not happening. I can’t stop thinking
about what’s happening at home when I’m not
there. Sometimes I think I’m going mad.
All calls to AA are confidential.
www.alcoholics-anonymous.org.uk
The website has a separate section
for young people.
Al-Anon Family Groups
Al-Anon offers understanding and
support for families and friends of
problem drinkers. For details of
meetings/groups in your local area,
contact 020 7403 0888. Special
advice for young people (12-20
years) whose lives are affected by a
problem drinker is available through
their Alateen section (see below).
www.al-anonuk.org.uk
Alateen: 020 7403 0888
Confidential helpline for teenagers
affected by someone else’s drinking.
Call between 10am and 10pm 7 days
a week. www.al-anonuk.org.uk
Drinkline: 0800 917 8282
Paul,
age 15
Helpline for support if your or someone
else’s drinking is causing concern/
problems.
9am-11pm Mon-Fri.
Alcohol... is a drug...
with the effect of a
depressant
If you’re old enough to drink
and you do it sensibly, it’s not a
problem – but dependence can
creep up on you and alcoholism
is a big problem for some.
• Alcohol is blamed for all kinds of
problems in Britain, from violent
crime to domestic violence and
car-related deaths and injuries.
• Serious over-indulgence can
lead to alcohol poisoning which
could put you in a coma or even
kill you.
• Long-term use of alcohol has
been linked with illnesses like
liver damage, stomach cancer
and heart disease.
• It’s against the law for anyone
under 18 to buy alcohol in a pub,
off-licence or supermarket. It’s
also illegal to buy alcohol in a
pub for someone who’s not 18.
National Association
for Children of Alcoholics
(NACOA)
Aims to offer information, advice and support
to children whose parents or carers have a
drink problem or other form of addiction.
There is a free helpline, so the number
won’t show up on your bill if you don’t
want people to know you’ve called them,
and you can also visit their website
‘cookie free’ to protect your privacy.
www.nacoa.org.uk
Helpline: 0800 358 3456 Mon, Tue, Thurs,
Fri 10am-7pm, Wed 10am-9pm, Sat
10am-3pm. You can email for advice on:
[email protected]
Talk to Frank “Drugs are illegal,
but talking about them isn’t”
Free confidential drugs information and
advice 24 hours a day, 7 days a week.
Whether it’s for yourself or someone
you’re worried about – talk to Frank free
on 0800 77 66 00. If you have a hearing
disability, you can textphone Frank on
0800 917 8765
Email: [email protected] Information
available in 120 languages – translation
service available. www.talktofrank.com
YOUS Service – YOung USers
Young Person’s Substance
Misuse Team. For young people aged
local
13-18 who use drugs and/or alcohol and
who also have other difficulties – for
example, with health, family, where you
live etc. For more info you can contact
YOUS directly on: 01733 874695
www.cambsmh.nhs.uk
[email protected]
Cannabis, Draw,
Ganja, Skunk, Weed...
FACT: It’s an illegal substance.
It’s illegal to own it. It’s illegal to
supply it.
FACT: There are growing concerns
about the effects of cannabis on
mental health. Check out the facts
for yourself.
Talk to Frank 0800 77 66 00
(you can call free any time 24/7).
45
Information for people from
different ethnic backgrounds
46
Refugee and Asylum
Seeker Project local
Peterborough Racial
Equality Council (PREC)
Provides help and advice to asylum
seekers. Red Cross, Brassey Close,
Lincoln Road, Peterborough PE1 2AZ.
Tel: 01733 557472
34 Fitzwilliam Street, Peterborough PE1
2RX. Working for a fair society which
gives everyone an equal chance
to learn, work and live free from
discrimination and prejudice and from
the fear of racial harassment and
violence. PREC can be contacted
Mon-Thurs 9am-5pm, and Fri
9am-4.30pm on: 01733 554630
www.pbororec.org.uk
Email: [email protected]
Cambridge Ethnic
Community Forum
local
62-66 Victoria Road, Cambridge CB4 3DU
Voluntary organisation providing
support to ethnic communities on
a range of issues including racial
harassment, housing, employment,
health, nationality, immigration,
education, criminal justice system,
social welfare. Tel: 01223 315877
Mon-Thurs 10am-5pm, Fri 10am-1pm)
Email: [email protected]
www.cecf.co.uk
local
Muslim Youth Helpline
Telephone counselling service offering
support to young British Muslims.
Tel: 0800 808 2008
NSPCC Asian helpline
People from the Asian community can
call 0800 096 7719 free about any child
safety concerns they may have –
Challenge discrimination:
Be part of the solution
– not the problem!
whether it’s for yourself or someone
else. This service is available in Gujarati,
Bengali, Hindi, Punjabi and Urdu.
www.britkid.org
interactive site for young people about
cultural issues in Britain today.
NEW LINK in
Peterborough
local
For all new arrivals from other
countries. Provides signposting
and services including citizenship
courses, English and computer
classes, internet access, mentoring
support, interpreting and support for
developing community groups.
Open 9.30am-1pm Mon,Tue,Wed, Fri.
New Link, Lincoln Road Centre,
439 Lincoln Road, Peterborough
PE1 2PE. Tel: 01733 742801
Email: [email protected]
Kiran – Asian
Women’s Aid
Advice, support
and refuge for Asian
women. Also helps
women from other cultures,
including Turkey and Malaysia.
Tel: 020 8558 1986 Mon-Fri 9am-5pm.
Apnar Ghar
Tel: 0845 451 2547 Mon-Sun 24
hour helpline. Helpline and advice
service for Asian women who have
experienced domestic violence.
Emotional support, group work and
counselling. Advice on housing,
welfare rights, debt and referrals to
solicitors. Languages: Punjabi, Hindi,
Urdu, Gujurati and Bengali Malaysian.
Diverse Minds
Department of national Mind which
deals with ethnic community issues.
Tel: 020 8519 2122
Ormiston Children and
Families Trust Travellers
Advocacy Service local
Cambridgeshire Race
Equality and Diversity
Service local
Our priorities are to:
• work with service providers to enable
them to provide ‘traveller-friendly’
information
• facilitate travellers’ understanding,
access and use of what service
providers have to offer
• provide an advocacy service
• develop a peer advocacy project
• provide an information service.
Working with the Traveller Education
Team, the Youth and Community
Development Worker aims to
build trusting relationships with
traveller young people and their
families to encourage participation
in youth activities and increased
contact between communities and
agencies/organisations offering youth
provisions. The age range for this
service is 5-19 years.
Address: Cambridge Professional
Development Centre, Foster Road,
Trumpington, Cambridge, CB2 2NL.
Tel: 01223 508700
Email: [email protected]
Part of The Cambridgeshire
Travellers Initiative
Email: [email protected]
Speak to the Advocacy Team on
01480 496577
47
Mental health information
‘Wired for Health’ websites
Mind
Government sites with lots of info about
mental health, health in general and links
to other sites.
Provides information on mental health
issues to people with mental health
problems and their carers, as well
as signposting users to other service
providers. For more info call:
01354 658058 – March Office, Old
School Building, Dartford Road,
March, PE15 8AN or call:
01733 340602 – 439 Lincoln Road,
Millfield, Peterborough.
National confidential service providing
information for anyone concerned about
the mental health or emotional wellbeing
of a child or young person. Wide range
of information and publications
available for young people and their
parents and carers. Tel: 020 7336 8445
or helpline: 0800 018 2138
Email: [email protected]
www.youngminds.org.uk
Mind, the National
Mental Health Charity
Rethink
www.welltown.gov.uk
For 5-7 year olds
www.galaxy-h.gov.uk
For 7-11 year olds
48
www.lifebytes.gov.uk
For 11-14 year olds
www.mindbodysoul.gov.uk
For 11-16 year olds
Discrimination and prejudice
experienced by people with emotional
difficulties can cause extra distress.
Find out more about your rights at:
www.openuptoolkit.net
local
Provides information, mail order
books, leaflets and legal advice.
Campaigns for better understanding
of mental health issues.
Mindinfoline: 08457 660 163
Email: [email protected]
www.mind.org.uk
Young Minds
For information or advice about mental
health or illness, call the National Advice
Service on :
020 8974 6814 Mon-Fri 10am-3pm
Email: [email protected]
www.rethink.org
Info on medication
Depression Alliance
Leading UK charity for people
affected by depression. Coordinates national network of
self-help groups and provides
wide range of information. They
have separate information for
children and young people.
Tel: 0845 123 23 20. Email:
[email protected]
www.depressionalliance.org
Saneline (run by national
organisation ‘Sane’)
Trained volunteers offer support
and advice on mental health issues
12noon-2pm every day.
Call 0845 767 8000 (lo call charge)
www.sane.org.uk
United Kingdom
Psychiatric Pharmacy
Group
www.mind.org.uk
Psychiatric medication helpline for
patients and carers, based at the
Maudsley Hospital in London. Tel:
020 7919 2999 Mon-Fri 11am-5pm.
www.ukppg.org.uk
www.nmhct.nhs.uk/
pharmacy
www.mentalhealthcare.
org.uk
Website with a useful ‘ask the
pharmacist’ section.
A great Aussie website:
www.headroom.net.au ...different side
of the planet, different young people
– same sorts of problems!
Download leaflets on a range of
medication and treatments.
Basic information about specific
medication and its side effects.
www.sane.org.uk
Website of the national mental health
charity Sane. Useful section on medical
treatments giving details of various
medication.
49
Housing/homelessness
The Line
Connexions
Provides free confidential advice,
counselling and support to young people
with any problem who are living away
from home. Freepost NATN 1111,
London E1 6BR.
Freephone: 0800 884 444 Mon-Fri
3.30pm-9.30pm, Weekends 2pm-8pm.
If you have a housing problem, your
Connexions Personal Adviser can help you
contact local agencies which might be able
to help – whether it’s an emergency or not.
Freephone: 0800 56 13219
Peterborough: 01733 703400
Email: [email protected]
Wisbech: 01945 585128
Email: [email protected]
March: 01354 651703
Email: [email protected]
Shelter
50 Freephone 0800 800 444
24 hours, 7 days a week.
www.shelter.org.uk
Runaway Helpline
0808 800 70 70 – helpline for people
under 17 who have run away or been
forced to leave home.
Message home
A confidential helpline for anyone who
has left home or run away. They can
give you help and advice and send a
message home for you.
Freephone helpline: 0800 700 740
www.missingpersons.org/missing.asp
local
Connexions Direct
080 800 13219 or text 077664 13219
also has details of all the local
agencies. Available every day from
8am to 2am.
Youth groups and services
Both Peterborough Youth Service and Fenland Youth Service offer a wide range of local youth clubs, groups,
projects and services. These are mainly for young people aged 13 to 19 years. To find out more contact:
Fenland youth service
local
March Youth & Community Centre
34 Station Road, March.
Tel: 01354 660336
Cromwell Community College
Wenny Road, Chatteris.
Tel: 01354 692193
Queen Mary Centre
Queens Road, Wisbech.
Tel: 01945 581444
Whittlesey Youth & Community Centre
15 Scaldgate, Whittlesey.
Tel: 01733 203624
Peterborough
youth service local
Email: [email protected]
North Youth Team
Werrington Library, Werrington.
Tel: 01733 748456
Central Youth Team
165A Cromwell Road, Peterborough.
Tel: 01733 703740
South Youth Team
Fletton Youth Centre
High Street, Fletton.
Tel: 01733 890 884
Connexions
local
Volunteering activities and charity work
can be very rewarding. ‘Sorted Online’
on www.purplepigeon.net has a list of
local volunteering opportunities for
young people, along with information
about plenty of other things to do.
This is regularly updated. There’s
also info about how young people can
get involved in Connexions.
www.isadirectory.org.uk
Lists of youth groups and sports clubs etc
in the area.
Young people March
local
Offers activities and support to young
people in an informal setting.
City Road, March PE15 9LS.
Tel: 01354 650645
www.ypm.org.uk
Young Lives
Cambridgeshire & Peterborough
Council for Voluntary Youth Services
is an ‘Umbrella’ organisation which
supports and represents voluntary
youth organisations in this area. A
good place to investigate local groups
and activities for young people.
www.young-lives.org.uk
51
General info & advice
National Youth Advocacy
Service (NYAS)
NYAS is a national charity providing
legal advice, information and
advocacy services to children and
young people up to the age of 25.
They provide a service to any child
or young person whose voice is
52 not being heard through a national
network of trained advocates and
solicitors. Confidential freephone
number for young people needing
help: 0800 61 61 01 Lines are open
Mon-Fri 8am-8pm, Sat 10am-4pm.
Email: [email protected] or you can write
to FREEPOST, NYAS.
Children’s Legal Centre
NHS Direct
A free and confidential legal advice
and information service, covering all
aspects of the law affecting children and
young people. This service is open to
children, young people and anyone
with concerns about them. Advice
line 01206 873820 Mon-Fri 10am12.30pm and 2pm-4.30pm.
www.childrenslegalcentre.com
24 hour confidential healthcare
advice and information helpline.
You can speak directly to
experienced nurses about any
health problem or enquiry. If
you need general information
about local health services or a
particular health problem NHS
Direct staff can be contacted on
0845 46 47 – calls charged at local
rate. Translation service available.
www.nhsdirect.nhs.uk
Independent Complaints
Advocacy Service
Free and confidential service to assist
and support anyone wishing to pursue
a complaint about the service they
have received.
Tel: 0845 456 1084
or visit website www.pohwer.net
Email: [email protected]
See also PALS entry on page 32
Citizens Advice Bureau
local
Free, confidential and
independent advice on a wide range
of issues including benefits,
housing, legal matters, employment,
immigration, debt, homelessness
and much more.
March Citizens Advice Bureau
High Street, March.
Open Mon and Wed 9.30am-2.30pm.
Tel: 01354 657622
Wisbech Citizens Advice Bureau
11 Church Mews, Wisbech.
Open Mon, Wed, Thurs 9.30am-2.30pm.
Tel: 01945 464367
Fenland CAB run regular village
outreach sessions throughout
Fenland. They will organise home
visits for housebound people.
Email: [email protected]
Peterborough Citizens Advice Bureau
41A Park Road, Peterborough.
Open Mon-Fri 9am-5pm.
Tel: 0870 126 4024
Benefits Advice
For general information on benefits,
call the Benefits Agency Helpline
on 0800 88 2200
Email: [email protected].
gov.uk
See also Citizen’s Advice Bureau
entry, and DISH entry for benefits
advice for disabled people.
Connexions
local
(see entry on page 38)
Connexions offers a confidential support
service for all 13 to 19 year-olds and
extends that support for young people
with additional needs up to age 25.
By providing one contact point – a
Personal Adviser – it can make life a
little bit easier for young people to
get info, advice and guidance as well
as practical help on a wide range of
topics. Freephone: 0800 56 13219
Peterborough: 01733 703400
Email: [email protected]
Wisbech: 01945 585128
Email: [email protected]
March: 01354 651703
Email: [email protected]
Connexions Direct
A national service that offers
support with local information.
Available every day from 8am to 2am.
Freephone: 080 800 13219
Text: 077664 13219
Webchat/Email:
www.connexions-direct.co.uk
53
Contacts for parents
Fenland family
support centre
Help! What can I
do about my child’s
behaviour?
local
The Centre offers counselling, advice and
support. St Josephs Hall, 69A Queens
Road, Wisbech PE13 2PH
Helpline 01945 474422
Home-start Fenland
local
Home-start Fenland offers support,
friendship and practical help, in their
54 own homes, to families with a child
under 5. It works in March, Chatteris,
Whittlesey and surrounding villages.
Community Education Centre, Station
Road, March PE15 8LE
Tel: 01354 655900
Email: [email protected]
www.home-start.org.uk
Home-start Peterborough
Home-start Wisbech
Home-start Wisbech offers support,
friendship and practical help, in their own
home to families with a child under 5.
Queen Mary Centre, Queens Road,
Wisbech PE13 2PE. Tel: 01945 583855
Email: home-start.wisbech@ btopenworld.
com
Parents and
children unite
local
Support for children who have been
bullied, and for their parents.
64 Crescent Road, Whittlesey PE7 1XY
Tel: 01733 208 048
local
Offers support, friendship and
practical help, in their own homes to
families with a child under five.
12 Cowgate, Peterborough PE1 1NA.
Tel: 01733 315087
Email [email protected]
local
Ormiston children
& families trust local
www.ormiston.org.uk
Families Matter
local
Families Matter offers a wide range of
activities and support for parents, carers,
young people and children. Based in
March, we also serve people in Chatteris
and the surrounding villages.
25 Queens Street, March PE15 8SN
Tel: 0135 465 6581
Email: [email protected]
Wisbech Children
and Families Project
local
The project offers activities and support
for parents, carers, children and young
people in Wisbech and the surrounding
villages. Regular support groups meet for
young parents , young carers and families
with young children. 95 Money Bank,
Wisbech PE13 2JF
Tel: 01945 463 337
Email: [email protected]
www.ormiston.org
East Family and
Community Project
local
The Project provides a range of family
support sessions across the Eastern area
of Peterborough. Hereward Community
College, Reeves Way, Eastfield,
Peterborough PE1 5LQ.
Tel: 01733 358594
Email: [email protected]
Orton Family Centre
local
The Family Centre works with Orton
Sure Start to offer a range of activities
and support sessions for children, young
people and families. 1 Riseholme, Orton
Goldhay, Peterborough PE2 5SP.
Tel: 01733 236830
Email: [email protected]
Sure Start
local
www.surestart.gov.uk
Government funded programme
to bring together early education,
childcare, health and family support.
Local Sure Starts provide advice and
information on all childcare issues for
families with children under 5.
Fen Border Sure Start
Sure Start Orton
Providing support to families with under
5’s in Emneth, Elm, Friday Bridge, Outwell
and Upwell. Emneth Nursery School,
Hollycroft Road, Emneth PE14 8AY.
Tel: 0800 328 7053
26 Herlington, Orton Malborne,
Peterborough PE2 5PN.
Tel: 01733 237209
www.orton.surestart.org
Sure Start South Fenland
local
Providing activities and support to families
with children under 5 in Chatteris, Manea,
Benwick, Wimblington, Doddington,
Christchurch and other local rural
areas. Grove House, 74 High Street,
Chatteris PE16 6NN.
Tel: 01354 697 900
www.surestartfenland.org.uk
Catholic children’s society
Provide practical and emotional
support for children , young people and
families. Tel: 01733 567754
Email: [email protected]
Family group conferencing
local
Sure Start First Steps
A Family Group Conference is
a meeting run by an independent
co-ordinator where a family make plans
and decisions about a child up to 18. The
family are seen as the ‘experts’ who are
in the best position to create an effective
plan and deal with family problems.
Family Welfare Association,
222 Dogsthorpe Road, Peterborough
PE1 2PB. Tel: 01733 554817
222 Dogsthorpe Road, Peterborough,
PE1 3PB.
Tel: 01733 554817
Peterborough Family
Gateway local
Sure Start Gladstone
Gladstone Park Recreation Centre,
Bourges Boulevard, Peterborough
PE1 2AN. Tel: 01733 703585
www.familygateway.org.uk Service
directory of family support services.
55
Family hurdles
local
Family Hurdles works alongside children,
parents and carers to help strengthen and
support families who are dealing with
difficult behaviour. 5-13years.
• Peterborough North and West
Family Welfare Association –
Tel: 01733 892858
• Peterborough North and East Family
Care – Tel: 01733 554817
• Peterborough South Ormiston
Children & Families Trust –
56 Tel: 01733 236830
Family welfare
association local
St Barnabas Centre provides a multicultural service for children and families
offering practical, emotional and financial
support. St Barnabas Hall, Taverners
Road, Peterborough PE1 2JR.
Tel: 01733 892858
www.fwa.org.uk
Children don’t come with
instructions. Sometimes
you just need to talk.
Parnwell family project
Welland family project
A Family Centre providing a
listening ear for parents and young
children. Parnwell Community Centre,
Saltersgate, Parnwell, Peterborough.
Tel: 01733 310803
A Family Centre providing a listening
ear and support for parents and young
children.
c/o Welland Primary School, Scalford
Drive, Welland Estate, Peterborough.
Tel: 01733 319360
local
Salvation army
local
Provides family support services.
Matley Community Centre, Matley,
Orton Brimbles, Peterborough
PE2 5YQ. Tel: 01733 230830
Peterborough Citadel, 1203
Bourges Boulevard, New England,
Peterborough PE1 2AU.
Tel: 01733 564540
St Theresas
local
local
Support for homeless individuals and
people on benefit.
13-15 Manor House Street,
Peterborough PE1 2TL.
Tel: 01733 894989
Email: [email protected]
www.sttheresas.com
Westwood and
Ravensthorpe Family
Project local
Family support and activities for parents
and children under 5.
c/o Highlees School, Ashton Road,
Westwood, Peterborough.
Tel: 01733 332896
BBC website
Links into a wide range of information
on many aspects of life, including health,
mental health, relationships, parenting,
education, leisure etc. CBBC and
education areas provide information
for children. www.bbc.co.uk/parenting
or www.bbc.co.uk/cbbc/yourlife
(for children).
Parentline Plus
Provides advice, information and
support on a wide range of concerns
for anyone parenting a child,
including step-parents, grandparents
and foster parents. Books, leaflets
and free information packs are
available. Helpline: 0808 800 2222 (24
hour) textphone for hearing disabled:
0800 783 6783 Email helpline:
[email protected] www.
parentlineplus.org.uk
Young Minds Parents’
Information Service
National confidential service
for parents and carers who are
concerned about the mental health
or emotional wellbeing of a child or
young person. Provides information
and details of local and national
groups and printed information on
a range of mental health issues.
www.youngminds.org.uk/parents
Or parents’ information helpline:
0800 018 2138 Mon, Fri 10am-1pm,
Tue, Wed, Thurs 1pm-4pm.
Email: [email protected]
www.youngminds.org.uk
One Parent Families
National Council for One Parent Families
offers information and free publications
on the key issues you might face as a
lone parent.
Lone parent helpline: 0800 018 5026
Email: [email protected]
Families Need Fathers
Advice, support and information on
maintaining a child’s relationship with both
parents following separation or divorce.
Helpline: 08707 607496
Mon-Fri 6pm-10pm www.fnf.org.uk
Advisory Centre
for Education (ACE)
Independent national advice centre for
parents of children in state schools.
Helpline: 0808 800 5793 2-5 weekdays.
The Parentscentre
Government Education Dept site for
parents and carers to help their children
make the best of the education system.
Includes information in relation to
special needs children, and is also
available in other languages.
www.parentscentre.gov.uk
Children’s Information
Service (Opportunity Links)
Information on all local childcare, early
education and other care support
services for children and parents.
Tel: 0800 29 89 121
www.opportunity-links.org.uk
Working Families
Website offering wide a range of
information and support to working
parents, including employment/ financial/
legal links. www.workingfamilies.org.uk
57
Private therapists & services
If you decide to pay for the services of a
private therapist, it is important that you
check that they are registered with the
appropriate professional body. It is also
important to establish whether they
have had specialist training to work
with children and adolescents. It is
always advisable to be cautious and
if in doubt you should consult your
doctor for advice and guidance
58 to appropriate therapists.
British
Psychological Society
Tel: 0116 254 9568
www.bps.org.uk
UK Council for
Psychotherapy
Tel: 020 7436 3002
www.psychotherapy.org.uk
British Association
for Counselling
and Psychotherapy
Tel: 0870 443 5252
www.bacp.co.uk
Association of Child
Psychotherapists
Tel: 020 8458 1609
www.acp.uk.net
British Association
for Behavioural and
Cognitive Psychotherapies
Tel: 0161 797 4484
www.babcp.com
Association for Family
Therapy and Systemic
Practice in the UK
Tel: 01925 444414
www.aft.org.uk
Complementary
Therapies
Some people find the use of
complementary therapies useful,
particularly for relaxation and stress
reduction. Again, if you decide to pay
for the services of a complementary
therapist, it is important that you
check that they are registered with
the appropriate professional body
(these are all available from the British
Complementary Medicine Association
– details below). It is important also
to establish whether they have had
specialist training to work with
children and adolescents. It is always
advisable to be cautious and, if
in doubt, you should contact your
doctor for advice and guidance to
appropriate therapists.
British Complementary Medicine
Association 0845 345 5977
www.bcma.co.uk
Email: [email protected]
Index
A
Bullying . . . . . . . . . . . . . . . . . . . . . . . 15
Abuse . . . . . . . . . . . . . . . . . . . . . . . . 16
Advocacy . . . . . . . . . . . . . . . . . . . . . 52
Advisory Centre for Education . . . 57
Alateen . . . . . . . . . . . . . . . . . . . . . . 44
Alcohol . . . . . . . . . . . . . . . . . . . . . . . 44
Alcoholics Anonymous . . . . . . . . . . 44
Al-Anon . . . . . . . . . . . . . . . . . . . . . . . 44
Apnar Ghar . . . . . . . . . . . . . . . . . . . 47
Asian helpline . . . . . . . . . . . . . . 16, 46
Avert . . . . . . . . . . . . . . . . . . . . . . . . . 43
B
BBC . . . . . . . . . . . . . . . . . . . . . . . . . .
Benefits Advice . . . . . . . . . . . . . . . .
Bereavement . . . . . . . . . . . . . . . . . .
Boys . . . . . . . . . . . . . . . . . . . . . . . . .
Brit Kid . . . . . . . . . . . . . . . . . . . . . . .
Bristol Crisis Centre . . . . . . . . . . . .
Bridgegate . . . . . . . . . . . . . . . . . . . .
56
53
42
14
46
23
44
C
CALM . . . . . . . . . . . . . . . . . . . . . 14, 40
Cambridge Ethnic
Community Forum . . . . . . . . . . . . 46
Cambridgeshire Race Equality
& Diversity Service . . . . . . . . . . . 47
Cannabis . . . . . . . . . . . . . . . . . . . . . 45
Careline . . . . . . . . . . . . . . . . . . . . . . 40
Carers . . . . . . . . . . . . . . . . . . . . . . . . 24
Catholic childrens society . . . . . . . 55
Childline . . . . . . . . . . . . . . . . . . . . . . 40
Child & Adolescent Mental Health
Service (CAMHS) . . . . . . . . . . . . . 28
Child Bereavement Trust . . . . . . . . 42
Children’s Information Service . . . 57
Children’s Legal Centre . . . . . . . . . 52
Choices counselling . . . . . . . . . . . . 39
Citizens Advice Bureau . . . . . . . . . 53
Community Ethnic Forum . . . . . . . . 46
Compassionate Friends . . . . . . . . . 42
Complementary Therapies . . . . . . . 58
Connexions . . . . . . . . . 38, 50, 51, 53
Contact youth group . . . . . . . . . . . . 43
Counselling . . . . . . . . . . . . . . . . 39, 40
Crisis – who to call . . . . . . . . . . . . . 26
Cruse Bereavement Counselling . . 42
Cruse youth helpline . . . . . . . . . . . . 42
D
Depression . . . . . . . . . . . . . . . . . . . . 12
Depression Alliance . . . . . . . . . . . . 49
Discrimination . . . . . . . . . . . . . . 43, 47
Diverse Minds . . . . . . . . . . . . . . . . . 47
Divorce/Separation . . . . . . . . . . . . . 18
Domestic Violence/Abuse . . . . . . . 16
Drinksense . . . . . . . . . . . . . . . . . . . . 44
Drinkline . . . . . . . . . . . . . . . . . . . . . . 44
Drugs . . . . . . . . . . . . . . . . . . . . . . . . 44
59
E
East Family and
community project . . . . . . . . . . . .
Eating Problems & Disorders . . . . .
Eating Disorders Association UK .
Education . . . . . . . . . . . . . . . . . . . . .
HIV support services . . . . . . . . . . . 43
Homestart . . . . . . . . . . . . . . . . . . . . 54
55
20
20
36
F
Family group conferencing . . . . .
60 Family Hurdles . . . . . . . . . . . . . . .
Families Matter . . . . . . . . . . . . . . .
Family Mediation . . . . . . . . . . . . . .
Families Need Fathers . . . . . . . . . .
Fenland Family support centre . . .
Fenland Youth Service . . . . . . . . . .
Frank . . . . . . . . . . . . . . . . . . . . . . . . .
FWA . . . . . . . . . . . . . . . . . . . . . . . . .
I
Independent Complaints
Advocacy Service . . . . . . . . . . . . 52
K
55
56
54
19
57
54
51
45
56
G
Get Connected . . . . . . . . . . . . . . . . 41
H
Housing/Homelessness . . . . . . . . . 50
Hear 2 help . . . . . . . . . . . . . . . . . . . . 40
Kidscape . . . . . . . . . . . . . . . . . . 15, 41
Kiran – Asian Women’s Aid . . . . . . 47
L
Life group . . . . . . . . . . . . . . . . . . . . . 43
Looked after children . . . . . . . . . . . 34
M
Medication . . . . . . . . . . . . . . . . . . . .
Mermaids . . . . . . . . . . . . . . . . . . . . .
Message home . . . . . . . . . . . . . . . . .
Mental Health Act . . . . . . . . . . . . . .
Mental Health Info. section . . . . . . .
Mind . . . . . . . . . . . . . . . . . . . . . . . . .
Muslim Youth Helpline . . . . . . . . . . .
49
43
50
32
48
48
46
N
National Association for Children
of Alcoholics (NACOA) . . . . . . . . 45
National Youth Advocacy
Service (NYAS) . . . . . . . . . . . . . . . 52
New link . . . . . . . . . . . . . . . . . . . . . . 46
NHS Direct . . . . . . . . . . . . . . . . . . . . 52
No Panic . . . . . . . . . . . . . . . . . . . . . . 41
NSPCC . . . . . . . . . . . . . . . . . . . . 16, 46
NSPCC hear 2 help . . . . . . . . . . . . . 40
O
One parent families . . . . . . . . . . . . . 57
On-line Info & Guidance . . . . . . . . . . 5
Options pregnancy
advisory centre . . . . . . . . . . . . . . 43
Ormiston Children
& Families Trust . . . . . . . . . . . . . . 54
Orton Family Centre . . . . . . . . . . . . 55
Orton counselling service . . . . . . . 39
P
PALS . . . . . . . . . . . . . . . . . . . . . . . . Parent Centre . . . . . . . . . . . . . . . . .
Parentline Plus . . . . . . . . . . . . . . . . Parents section . . . . . . . . . . . . . . . Parents and children unite . . . . . . Parnwell Family Project . . . . . . . . Peterborough family gateway . . . Peterborough Racial
Equality Council . . . . . . . . . . . . . Peterborough youth service . . . . . 32
57
57
54
54
56
55
46
51
R
Rainbows bereavement project . . Rape Crisis Centre . . . . . . . . . . . . Refugee & asylum seeker project
Relate . . . . . . . . . . . . . . . . . . . . . . . Rethink . . . . . . . . . . . . . . . . . . . . . . .
R U Thinking About it? . . . . . . . . . Runaway helpline . . . . . . . . . . . . . 39
39
46
19
48
43
50
Self Harm . . . . . . . . . . . . . . . . . . . . Sexual Health/Sexuality . . . . . . . . Sexwise . . . . . . . . . . . . . . . . . . . . . Shelter . . . . . . . . . . . . . . . . . . . . . . SHOUT . . . . . . . . . . . . . . . . . . . . . . Social Care Services . . . . . . . . . . . Someone to Talk to section . . . . . St Theresas . . . . . . . . . . . . . . . . . . Sure Start . . . . . . . . . . . . . . . . . . . . Survivors . . . . . . . . . . . . . . . . . . . . Survivors of Bereavement
by Suicide . . . . . . . . . . . . . . . . . . 22
43
43
50
43
33
39
56
55
41
40
T
Talk time . . . . . . . . . . . . . . . . . . . . . Talk to Frank . . . . . . . . . . . . . . . . . The Line . . . . . . . . . . . . . . . . . . . . . The Site . . . . . . . . . . . . . . . . . . . . . Timestop . . . . . . . . . . . . . . . . . . . . . Travellers . . . . . . . . . . . . . . . . . . . . W
Welland Family Project . . . . . . . . . 56
Westwood and Ravensthorpe Family
Project . . . . . . . . . . . . . . . . . . . . . 56
Whittlesey Young Peoples
Counselling Service . . . . . . . . . . 39
‘Wired for Health’ Websites . . . . . 48
Wisbech Children and Families
Project . . . . . . . . . . . . . . . . . . . . . 54
Women’s Aid . . . . . . . . . . . . . . . . . 17
Working Families . . . . . . . . . . . . . . 57
Workplace Bullying . . . . . . . . . . . . 15
Y
40
45
50
41
39
47
S
V
Salvation Army . . . . . . . . . . . . . . . . 56
Samaritans . . . . . . . . . . . . . . . . . . . 40
Sane/Saneline . . . . . . . . . . . . . . . . 49
Victim Support . . . . . . . . . . . . . . . . 39
YMCA TIMESTOP . . . . . . . . . . . . . . 39
Young Carers . . . . . . . . . . . . . . . . . 25
Youth clinics . . . . . . . . . . . . . . . . . . 43
Young Lives . . . . . . . . . . . . . . . . . . . 51
Young Minds . . . . . . . . . . . . . . . 48, 57
Young People March . . . . . . . . . . . 51
Youth 2 Youth . . . . . . . . . . . . . . . . . 40
Youth Information . . . . . . . . . . . . . 41
YOUS (Young Person’s
Substance Misuse Team) . . . . . 45
Youth Offending Service . . . . . . . . 37
Youth Service . . . . . . . . . . . . . . 37, 51
61
• To update an entry
• To get a translation of any
section or a Braille or tape
version
• To order more copies
62
please contact The Patient
Advice & Liaison Service (PALS)
tel: 0800 376 0775 or email:
[email protected]
Cambridgeshire and Peterborough
Mental Health Partnership NHS Trust
Cambridgeshire and Peterborough
Mental Health Partnership NHS Trust
One in four of us will experience some kind of mental health
problem during our lifetime – join us as a member to have
your say in how local mental health services are run.
No special skills or experience are needed and it will look
great on your CV to show you are actively supporting your
local community. For more information free phone 0800 376
0101 or email us at [email protected] or join
online www.cambsmh.nhs.uk
One in Four
63
The publishers of this guide have tried to ensure that the
information given is accurate and that every precaution
has been taken to provide contacts with responsible
organisations. However, the publishers accept no liability
for any inaccuracies in material that has been supplied
to the guide or for the standard of services provided by
organisations that readers contact as a result of reading it.
This guide was originally collated by Pam Timbrell and with local
information provided by Kathy Pascuzzi and updated in August 2007.
This guide has been funded and published by Cambridgeshire &
Peterborough Mental Health Partnership NHS Trust.
Design by Geronimo, Bury St Edmunds 01284 768935
Take care, be strong...
HAVE *FUN* !!!
2007