Newport Care Homes
Directory
Introduction
Welcome to the Care Homes Directory for Newport
This Directory only lists those care homes within the boundaries of Newport, although
the City Council also supports residents in other care homes outside Newport.
Details of care homes in other areas are available from the relevant Local Authorities.
If you are thinking of moving to a care home you are faced with some very important
decisions and choices. You will need information about the choices available to you and
guidance about the questions you may wish to ask.
A Social Worker will assess the needs of anyone thinking of living in a care home and
take your views into account. This can be arranged even if you are paying for yourself.
To begin this process, you will need to contact Newport Social Services (the address
and telephone number are given at the back of this directory) and talk to a Social
Worker in the End to End Team.
This Directory provides you with information necessary to help you to ask the right
questions before you make a decision about going into a care home. Current
inspection reports of the care homes in this Directory are available direct from each of
the care homes or can be obtained by contacting The Care and Social Services
Inspectorate for Wales (CSSIW) (see address at the back). It is advisable to read these
before you make any decision.
The number of older people in Newport especially aged over 75, is increasing.
Many such people will have increasing care needs. Many people of this age would
prefer to live in their own home and be as independent as possible. We may decide
your needs could be best met by arranging extra services to help you to stay in your
home.
There may come a time, however, either through illness or infirmity when life in a care
home is the best option. It can provide many positive benefits such as comfort, security
or freedom from daily chores with professional help on hand when you need it,
although staff will encourage you to be as independent as possible.
Care homes are run by private individuals, voluntary bodies and the Local Authority.
However, Local Authority care homes do not provide nursing care.
Newport City Map
How to choose
Moving into a care home is a big decision, although, of course, it may not
always be permanent. In most circumstances it will be your decision. Do
not allow yourself to be pressurised. This Directory does not guarantee to
provide all the answers. However, it does aim to help you and your
relatives or carers obtain the relevant information and ask the right
questions before making the correct choice.
Care Homes can provide:
Nursing Care – for people who mainly need regular skilled nursing care or
supervision from a qualified nurse beyond that which can be met by the community
nursing service. These care homes are provided by the voluntary or private sector. All
nursing homes in Newport and elsewhere are registered and regularly inspected by
The Care and Social Services Inspectorate for Wales (CSSIW) or the Care Quality
Commission (CQC) in England.
Residential Care – for people who are no longer able to cope with daily living in
their own home even with a range of services. Residential care in Newport is either
provided by Newport City Council or the private or voluntary sector. All care homes
are registered with the CSSIW and all care homes are regularly inspected.
Nursing and Residential Care – some care homes provide both services and can
therefore usually accommodate a change in care needs.
The decision regarding the type of care you require will be reached following an
assessment of need. This assessment may involve such professionals as social workers,
doctors, nurses, hospital specialists and occupational therapists.
This Directory lists all care homes in Newport, which are accepted by Social Services
as a ‘preferred provider’. This means such providers will have supplied detailed
evidence concerning their quality of care and financial viability. They should also provide
a standard of service which meets the requirements laid down by the Care Standards
Act 2000.
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How do you choose
Ask for the care home’s Service User Guide and a copy of the care home’s
last Inspection Report. This will give you information about the services
available in the care home and will outline ongoing issues that need to be
addressed to meet standards.
It is important for you or a friend or relative to visit the care home, if
possible, before making a final decision. When you are being shown
around, if possible, make sure you see the room that will be yours.
What to consider
• Whether the care home is able to meet your particular needs and whether you will
fit in with the others living there
• Your own financial circumstances and the cost of the proposed accommodation (see
page 3 – Meeting the Costs)
• The size and location of the care home. Is it near relatives and friends, shops and
other community services, such as public transport?
First impressions
• Does it feel like a homely, friendly and caring place?
• Does it smell clean and fresh?
• Do the residents look contented, well cared for and interested in what is going on?
• Are staff welcoming?
• Are the grounds and the care home well maintained/decorated?
Questions to ask
• Are physiotherapy, occupational therapy, chiropody services and continence advice
available? Are those providing these services State registered?
• Are library and hairdressing services available?
• Is there a choice of menu? Are special diets catered for? Are meal times flexible?
• What is the time of the last meal of the day?
• Are there facilities for making snacks and beverages?
• Are there aids/equipment available to meet your needs?
• Are the grounds and gardens easily accessible?
• Could you keep personal valuables secure in your room? Can the room be locked?
• Will the care home’s insurance cover your belongings? If so, to what value?
• Could you see your friends, family doctor or social worker in private? Could you take
visitors to your room? Is a quiet room available?
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• What personal laundry facilities are available?
• Are personal televisions and radios permitted?
• Could you have access to a telephone? Could you receive and make calls?
Social activities
• Would you be able to pursue your own interests?
• Are regular activities and events organised? Who is the person responsible for this?
• Is smoking or alcohol permitted in general, or only in certain areas?
• Could you keep a pet?
• How are special occasions celebrated?
• Are visitors welcomed at any time?
• Would you be able to attend a place of worship if you wanted? Are services held in
the care home for those unable to go out and about?
• Are shopping facilities available to meet individual needs?
• Are transport facilities available for individual residents?
Management arrangements
• Will staff ensure that your room is treated as your own?
• Is there a residents’ and/or relatives’ committee?
• Is there a commitment to staff development and training?
• Is personal choice respected; eg., times of getting up and going to bed, breakfast tray
in own room, flexible bathing times, choice of meals, freedom to move around the
care home?
• How would your wishes and, where necessary, those of your relatives be considered
when decisions are made about your care?
• Does the home take men and women? Is there accommodation for couples?
• Is the complaints procedure available to you? Are there any arrangements for people
to speak for you?
• Could you bring items of furniture with you? To what extent are personal
possessions encouraged?
• Will your current family doctor continue to care for you? Can you choose another
family doctor? Are you able to contact your family doctor when you think it’s
necessary?
• Will you be provided with an information booklet explaining your rights?
Meeting the costs
If it is agreed that moving into a care home is the most appropriate form of care for
you, Social Services will help you to pay the cost if you are not in a position to pay the
full cost. To advise you on how much your contribution towards the cost will be, we
will need to carry out an assessment of your financial circumstances.
Local Authorities are not able to pay for the nursing element of care, as this will
be paid by the Local Health Board in Wales or a Primary Care Trust in England.
The Local Health Board will have to complete a nursing assessment to see if you
are eligible for nursing care.
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The financial assessment will take into account your income and capital, which includes
any property you own.
In some circumstances, your partner or another member of your family may be liable
to contribute towards the cost of your care, for example, if the care home you have
chosen costs more than Social Services are able to pay.
There may be extra charges, for physiotherapy, occupational therapy, chiropody,
continence services, dental and optical services, library and hairdressing facilities, for
example. The care home should give you clear guidance on the services which are
included in the weekly charge and any for which you will have to make an additional
payment.
You are entitled to keep a portion of your weekly income for yourself. This is your
personal allowance and you should be told how much this is currently.
You should be given advice on when fees are to be reviewed and how you will be
notified of any changes to your contribution.
Other points you may wish to be advised on could include:
• How long your place at the care home will be open to you if you have a hospital stay.
• What fees are payable if you have a hospital stay or if you take a holiday?
• How much notice you must give if you wish to leave the care home and how to
arrange a transfer to another care home if your original placement is not satisfactory.
• What will happen if your care needs increase?
The City Council treats each case individually and you should discuss your personal
financial circumstances with your Social Worker.
INDEPENDENT HOMES
Where the City Council assists you in the purchase of a place in a care home in the
independent sector, there will be a contract in place between you, Social Services and
the care home. This sets down everyone’s obligations and rights, and the standard of
the services to be delivered. These standards are similar to those expected for care
homes run by the Local Authority. In addition, your Social Worker will visit you and will
review your care on a regular basis, to ensure you are getting what you need.
All providers are required to give evidence of their financial viability, and how they run
their care home, before the Local Authority agrees to purchase care from them.
Obligations in the contract are monitored by City Council staff once the contract is
signed.
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COMPLAINTS PROCEDURE
Newport City Council has a statutory duty to devise and implement a complaints
procedure.
An individual has the right to make representations and complaints about the quality or
nature of the service provision. This applies to anyone in any care home where
Newport City Council pays all or part of the fees.
Further details about the complaints procedure can be provided on request from Social
Services, Newport City Council (Headquarters) (page 12 – Useful addresses)
HAVE YOUR SAY
The Senior Citizens Forum is one of the most successful and influential groups of its
kind in Wales, providing a voice for the over 50s in Newport. The group inputs directly
into planning and policies around Newport which impact on older people.
Issues range from housing, care and support services, the environment, transport, health,
leisure, learning and employment opportunities. Members attend local and national
meetings and sit on Council scrutiny forums providing a voice for older residents in
Newport.
If you are over 50 and would like to put across your views or just find out more
information, the forum holds quarterly public meetings (January, April, July, October) at
Newport Leisure Centre from 2pm-4pm.
Contact the Older Persons Strategy Co-ordinator
at the Civic Centre on 01633 656 656
for dates and further information.
Your views are important to us!
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Listings of Care Homes
All residential and nursing homes are now simply referred to as Care Homes. The care
homes are listed alphabetically and details of type of placement offered are listed to the
right of each entry. Details are based on information provided by the care homes
themselves and are as accurate as possible at time of press. Persons using these lists are
advised to refer to individual care homes’ service user guides and Statements of
Purpose which fully set out the type of care provided together with facilities offered.
29 PRESTON AVENUE
Newport NP20 4JE
01633 762876
Private
4 learning disability residential beds
46 BRYNGWYN ROAD
Newport NP20 4JT
01633 666692
Private
5 learning disability residential beds
ARIA CARE HOME
147 Bryn Bevan
Newport
01633 857715
Private
28 Residential / EMI residential beds
ASHTON PARK RESIDENTIAL HOME
NP20 5QN
36/37 Waterloo Road
Newport NP20 4FP
01633 262723
Private
18 frail elderly residential beds
BETHANY PROSPECT
32 Llanthewy Road
Newport NP20 4LD
01633 266619
Voluntary
7 learning disability residential beds
BLAEN-Y-PANT HOUSE
76 Blaen-y-Pant Crescent
Malpas
Newport NP20 5PX
01633 855548
Local Authority
23 elderly residential beds
12 emi residential beds (inc. 1 respite)
CAERAU MANOR
2 Caerau Crescent
Newport NP20 4HG
01633 250583
Private
9 mental illness nursing beds
6
CAERLEON HOUSE
Goldcroft Common
Caerleon
Newport NP18 1BE
01633 423535
Private
54 general medical nursing beds
CAPEL GRANGE NURSING HOME
Capel Crescent
Pillgwenlly
Newport NP20 2FG
01633 258902
Private
44 general medical nursing beds
28 emi nursing beds
CENTRICA LODGE
Gaer Road
Newport NP20 3GX
01633 258011
Private
6 learning disability residential respite
beds
CLAREMONT COURT NURSING HOME
56 Pillmawr Road, Malpas,
Newport NP20 6WG
01633 854813
Private
36 General Nursing / EMI Nursing beds
DANYGRAIG NURSING HOME
Quantock Drive
Chepstow Road
Newport NP19 9DF
01633 282316
Private
49 general medical nursing beds
ELEANOR HODSON HOUSE
Pillmawr Road
Caerleon
Newport NP18 3QZ
01633 430994
Private
5 elderly residential beds
32 general medical nursing beds
EMMAUS RESIDENTIAL HOME
12 Stow Park Crescent
Newport NP20 4HD
01633 251845
Voluntary
16 elderly residential beds
FLORENCE JUSTICE CHRISTIAN RESIDENTIAL HOME
19 Stow Park Circle
Newport NP20 4HF
01633 221800
Private
27 elderly residential beds
GLENMORE RESIDENTIAL HOME
188/190 Stow Hill
Newport NP20 4HB
01633 258601
Private
22 elderly residential beds
(inc. up to 5 emi)
HILLSIDE RESOURCE CENTRE
Gaer Road
Newport NP20 3GX
01633 246994
Local Authority
14 residential beds (inc. 1 respite)
10 emi residential beds
7
LLANTHEWY HOUSE
47 Llanthewy Road
Newport NP20 4JZ
01633 660425
Private
6 mental illness residential beds
1 learning disability residential bed
MAYFIELD RESIDENTIAL HOME
41 Llanthewy Road
Newport NP20 4JZ
01633 215050
Private
21 elderly residential beds
MILL HEATH NURSING HOME
Parret Road
Bettws
Newport NP20 7DQ
08714 232601
Private
21 general medical nursing beds
(to include personal care)
11 emi residential beds
MOUNT EVESWELL
22 Eveswell Park Road
Newport NP19 8GS
01633 271784
Private
15 specialist nursing beds
ORCHARD HOUSE
11a Norman Street
Caerleon
Newport NP18 1BB
01633 423537
Private
10 learning disability (autistic)
residential beds (3 female, 7 male)
PARKLANDS
Blackett Avenue
Malpas
Newport NP20 6NH
01633 821249
Local Authority
32 elderly residential beds
(inc. 3 respite)
PARKLANDS
9 Montgomery Road
The Woodlands, Malpas
Newport NP20 6QE
01633 821860
Private
5 younger adults with learning
disabilities (aged 18-64)
PENTWYN HOUSE NURSING HOME
166 Marshfield Road
Marshfield
Newport CF3 2TU
01633 680217
Private
1 elderly residential bed
38 general medical nursing beds
2 palliative care beds
PLAS TIRION
711 Chepstow Road
Newport NP19 9BY
01633 283686
Not for Profit Organisation
5 learning disability residential beds
8
REDLANDS
639 Chepstow Road
Newport NP19 9BN
01633 764788
Private
7 learning disability residential beds
ROGERSTONE HOUSE
73 Risca Road
Rogerstone
Newport NP10 9GD
01633 614365
Private
6 learning disability residential beds
(Autism specific)
SPRING GARDENS RESOURCE CENTRE
Belle Vue Terrace
off Mendalgief Road
Newport NP20 2LB
01633 222768
Local Authority
33 emi residential beds
(inc. 3 respite)
ST CATHERINE’S NURSING HOME
59 Fields Park Road
Newport NP20 5BH
08714 232603
Private
26 general medical nursing beds
1 physical disability nursing bed
3 palliative care beds
STOW PARK NURSING HOME
31 Stow Park Avenue
Newport NP20 4FN
01633 212262
Private
31 emi nursing beds
SUMMERHILL NURSING HOME
34 Summerhill Avenue
Newport NP19 8FP
08714 232602
Private
26 general medical nursing beds
THE CONIFERS
60 Pillmawr Road
Malpas
Newport NP20 6WN
01633 858693
Private
3 learning disability residential beds
THE FIELDS NURSING HOME
29/30 Fields Road
Newport NP20 4PJ
01633 265523
Private
34 general medical nursing beds
THE LODGE
Peterstone
Wentlooge
Cardiff CF3 2TN
01633 681615
Private
4 learning disability residential beds
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THE NEW WILLOWS
9 Tennyson Avenue
Llanwern Village
Newport NP18 2DY
01633 413948
Local Authority
5 residential beds for adults with
learning disabilities
THE OAKS RESIDENTIAL HOME
off Cefn Road
Rogerstone
Newport NP10 9FX
01633 893665
Private
30 elderly residential beds
TREGWILLYM LODGE
150 Tregwillym Road
Rogerstone
Newport NP10 9EL
01633 896100
Private
31 emi residential beds
38 emi nursing beds
TY NEWYDD
186 Bassaleg Road
Newport
NP20 3PX
01633 897004
Private
6 bed home for adults
(acquired brain injury)
WILLOW HOUSE
21 Stow Park Circle
Newport NP20 4HF
08714 232607
Private
20 elderly residential beds
WOODSIDE COTTAGE
Craig y Ceiliog
Bettws
Newport NP20 7AE
01633 858642
Private
6 learning disability residential beds
complex needs inc. acquired brain
injury, learning disabilities, mental
health & challenging behaviour
* emi = elderly mentally infirm
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STANDARDS EXPECTED
Newport City Council Care Homes
All care homes are inspected yearly by The Care and Social Services Inspectorate for
Wales (CSSIW). A minimum of two visits per year are made, one of which is
announced. Reports on these inspections are available from each care home or the
CSSIW (address at back).
Standards in any care home are best maintained by residents and their families giving
the care home positive feedback, or constructive comments on how the service could
be improved. A good care home will readily listen and try to meet your requirements.
Where you have serious concerns you may also wish to tell your Social Worker or get
in touch with CSSIW and make a formal complaint.
The local authority’s care homes aim to provide quality care in response to identified
needs.
This means that:
• Each resident is recognised as an individual with a need for independence, privacy
and companionship at appropriate times
• Each resident’s right to be consulted and make choices in all matters affecting their
health and daily living is acknowledged
• A safe and comfortable environment is provided in which residents may take control
of their own lives to the extent that they wish, and will be offered necessary support
to achieve this control, wherever possible
• The beliefs, lifestyle and preferences and property of all are considered and respected
• All services are based on positive choice and fully assessed needs
• Residents have the right to practice religion, adhere to dietary requirements and
maintain cultural links with the community
• All staff are appointed within Newport City Council’s guidelines
The quality of care provided to residents is dependent on the commitment, attitudes,
knowledge and skills of all members of staff. In Newport, there is a commitment to
ensure staff are trained and supported to assist them in their caring role. Different care
homes have developed different expertise and all have their own service user guide
which can be obtained from the care home.
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USEFUL ADDRESSES AND TELEPHONE NUMBERS
Newport City Council
Social Services
Civic Centre
Newport NP20 4UR
Tel: 01633 656 656
www.newport.gov.uk/socialcare
Newport City Council
All enquiries
Information Station
Old Station Building
Queensway
Newport
NP20 4AX
Tel: 01633 656 656
www.newport.gov.uk
Newport City Council
Hospital Social Work Teams for:
Royal Gwent Hospital & St Woolos Hospital
Block 10, Friars Field
Newport
NP20 4UR
Tel: 01633 234 234
www.newport.gov.uk/socialcare
Older People’s Commissioner for Wales
Cambrian Buildings
Mount Stuart Square
Butetown, Cardiff
CF10 5FL
08442 640670 or
02920 445030
www.olderpeoplewales.com
The Care and Social Services Inspectorate for Wales (South East Region)
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Tel: 0300 062 8888
www.cssiw.org.uk
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Welsh Government
Cathays Park
Cardiff
CF10 3NQ
Tel: 0300 060 3300 or 0845 010 3300 (English)
0300 060 4400 or
0845 010 4400 (Welsh)
www.wales.gov.uk
Carers Wales
River House
Ynys Bridge Court
Cardiff
CF15 9SS
Tel: 029 20811 370
www.carerswales.org
Age Cymru
Tel: 0800 169 6565
www.ageuk.org.uk/cymru
Citizens Advice Bureau
8 Corn Street
Newport
NP20 1DJ
Tel: 08444 772 020
www.citizensadvice.org.uk
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