User's Guide Cassia™ Energy Management System (EMS) Instruction Bulletin Retain for future use. Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 HAZARD CATEGORIES AND SPECIAL SYMBOLS Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service, or maintain it. The following special messages may appear throughout this bulletin or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure. The addition of either symbol to a “Danger” or “Warning” safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed. This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. Danger indicates an immediately hazardous situation which, if not avoided, will result in death or serious injury. Warning indicates a potentially hazardous situation which, if not avoided, can result in death or serious injury. Caution indicates a potentially hazardous situation which, if not avoided, can result in minor or moderate injury. Caution, used without the safety alert symbol, indicates a potentially hazardous situation which, if not avoided, can result in property damage or improper operation. NOTE: Provides additional information to clarify or simplify a procedure. 2 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide PLEASE NOTE Electrical equipment should be installed, operated, serviced, and maintained only by qualified personnel. This document is not intended as an instruction manual for untrained persons. No responsibility is assumed by Schneider Electric for any consequences arising out of the use of this manual. FCC CLASS B This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this device that are not expressly approved by Schneider Electric could void the user's authority to operate this equipment. © 2009 Schneider Electric. All Rights Reserved. 3 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 INTRODUCTION The Cassia™ Energy Management System (EMS) is comprised of EMS Thermostats, Door Sensors, Motion Sensors, and Group Coordinators. The EMS reduces energy costs by minimizing HVAC usage when a guest room is unrented or vacant. The EMS allows continuous monitoring of all online devices within the property. Figure 1: The Cassia™ EMS System Components About This Guide This User's Guide provides instructions and guidelines for operating, maintaining, and servicing the Cassia™ Energy Management System (EMS). Refer to the component instruction bulletins for installation procedures and safety precautions. 4 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide SYSTEM DESCRIPTION The Cassia™ Energy Management System (EMS) uses the Zigbee® RF wireless technology allowing a combination of PIR and door contact sensors to communicate with the wireless in-room thermostat. The Cassia EMS reduces HVAC operation expense, provides remote control and monitoring of occupancy habits of renters, and as an optional feature, turn off lights. The web based central control software provides added monitoring and command response that other systems cannot deliver. Because the Cassia EMS communicates via radio frequency, the ease of installation is no different than replacing a thermostat or installing a new light switch. An estimated 25 - 44% energy savings per room can be achieved in virtually any hotel, dorm, or multi-unit dwelling. GLOSSARY OF TERMS Table 1: Glossary of Terms Term Definition Setpoint The temperature at which a room thermostat has been set. This is done either automatically by the EMS or manually by a guest. Global Settings Parameters established by a hotel to guide the automatic functions of the EMS. Standard Setback A global setting for the number of degrees that the thermostat will be allowed to drift either up or down from the SETPOINT temperature while the room is Occupied and Rented. (Refer to "Drift") Setback A global setting for the number of degrees that the thermostat will be allowed to drift either up or down from the SETPOINT temperature while the room is Unoccupied and Rented. (Refer to "Drift") Deep Setback A global setting for the number of degrees that the thermostat will be allowed to drift either up or down from the SETPOINT temperature while the room is Unoccupied and Unrented. Variance A global setting for the number of degrees that the EMS will allow an occupied or unoccupied room temperature to change (up or down) from the SETPOINT temperature before the HVAC system is turned on. Drift The number of degrees a room temperature is allowed to change before the EMS activates the HVAC. Conditioning The term used to describe the mode of the EMS when a guest is checked-in. At that time the EMS system immediately goes into “conditioning” mode and changes the room thermostat setting to the “occupied” SETPOINT temperature. The purpose is to ensure that the temperature is suitable for the guest by the time the room is occupied. © 2009 Schneider Electric. All Rights Reserved. 5 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 OPERATING THE SYSTEM The Cassia EMS is designed to maintain occupant comfort while minimizing HVAC energy usage in room application. In-room HVAC control for the EMS is provided by a thermostat. Thermostat temperature settings are automatically changed by the EMS depending on the room condition which includes: unrented, rented, occupied or unoccupied. In conjunction with the thermostat setting, the EMS allows the room temperature to drift up or down within a configured range of degrees before the HVAC is activated to bring the temperature back to the target temperature setting. The range of degrees of the drift varies depending on whether the room is occupied, unoccupied, rented, or unrented. Possible scenarios include the following: When a guest checks in, the EMS changes the room temperature setting to the RENTED OCCUPIED setting with a SETBACK differential. When the guest enters their room the EMS changes the thermostat temperature to the RENTED OCCUPIED setting with a STANDARD or guest set differential. When the guest leaves their room and it remains vacant for 15 minutes, the EMS changes the thermostat temperature to the RENTED UNOCCUPIED setting and the SETBACK differential is used. If a staff member changes the thermostat setting when a guest is checked into the room the STANDARD setback will be applied. It is recommended that staff member be trained to restore the setting as it was when they entered the room or the new setting will be applied until it is once again changed or a guest checks out. The thermostat temperature can be changed by the guest at any time. The STANDARD differential will be applied to the new thermostat setting. This setting and differential will remain in effect until it is again changed by the guest or the guest checks out. When the guest checks out the EMS will change the thermostat to the UNRENTED setting and the DEEP SETBACK differential (default 6 degrees) above or below the SETPOINT temperature. If a staff member changes the thermostat setting when a room is UNRENTED the room the DEEP SETBACK will be applied. It is recommended that staff member be directed to restore the setting or the new setting will be applied until a guest checks in. Training rooms or other special purpose hotel rooms can be automatically controlled by the EMS in the same way as guest rooms, or can be manually controlled through the online EMS. 6 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide EMS COMPONENTS In-Room Components The in-room components of the EMS include a motion sensor, a door sensor, and a thermostat. The door and motion sensors are battery powered using a CR-2 type lithium battery. The typical battery life is 2 years for each sensor. The EMS Thermostat The Cassia EMS Thermostat is used to control the HVAC equipment in guest rooms. Each thermostat uses 2 independent Zigbee™ radios. One radio is used for the local Room Area Network (RAN) within the room and the other radio is used to connect to the Hotel Area Network (HAN). The Cassia EMS Thermostat can operate standalone but is best used when part of the Energy Management System. This product is intended for remote control by the Energy Management System. The Motion Sensor (PIR) The motion sensor uses a Passive Infrared (PIR) sensor to detect heat patterns in the room. Motion will be signaled to the thermostat if the heat pattern changes. The thermostat combines PIR motion sensor signals in a logic sequence with door switch signals to determine whether a room is occupied or unoccupied. The PIR is wireless and can be mounted in the best location. The motion sensor uses a CR-2 lithium battery. The EMS Door Sensor The EMS Door Sensor consists of a base(containing the Zigbee radio, magnetic sensor, and battery) and separate magnet. The door sensor uses a CR-2 lithium battery. Note: It is very important that the base and magnet line up correctly and be within .5 in. (51 mm) when the door is closed. On-Line EMS Control System Infrastructure Components Group Coordinator – Each Group Coordinator can support up to 100 Thermostats. The number of Group Coordinators is dependent on the layout and construction of property. Ethernet Network – The successful communication with Group Coordinators heavily depends on connection to a robust ethernet network. © 2009 Schneider Electric. All Rights Reserved. 7 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 The EMS Server – The EMS Server receives temperature, door events, motion events, and other data from the rooms. The data flows from the thermostats to the Group Coordinators then to the Ethernet backbone to the EMS Server. The EMS Server also sends commands back up to the thermostats. Software Components The EMS Listener – The EMS Listener communications software runs on the EMS Server and writes data arriving from the rooms to the EMS Server Database. PMS Interface – The energy saving aspects of the EMS system are very dependent on utilizing guest room check-in/check-out information. When the guest rooms are unrented larger setbacks are utilized to gain more energy savings. As soon as a guest checks in, a command is sent from the EMS Server to the guest room so that the HVAC unit begins conditioning the room before the guest arrives. Occupancy Logic The EMS Thermostat receives signals from the door and motion sensor in the room. These sensors are specifically addressed to the thermostat in that room. Whenever the door opens and closes the exit delay timer is started. The thermostat is looking for any motion signals during this 15 minute default) timer. If any motion signals are received, then the room is considered occupied. If no motion signals are received then the room is considered unoccupied and goes into a setback mode. If at any time during the Unoccupied mode the thermostat receives any motion signals, then the thermostat will immediately consider the room to be occupied. Refer to these sections and the table below. 8 "Operating the System" "Occupancy Parameters" © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Table 2: Occupancy Logic Action System activity Guest checks in The EMS changes the room temperature setting to the RENTED OCCUPIED setting with a SETBACK differential. Guest enters the room The EMS changes the thermostat temperature to the RENTED OCCUPIED setting with a STANDARD or guest set differential. Guest leaves the room If the room remains vacant for 15 minutes, the EMS changes the thermostat temperature to the RENTED UNOCCUPIED setting and the SETBACK differential is used. Guest re-enters the room The EMS returns the thermostat temperature to the RENTED OCCUPIED setting with a STANDARD or guest set differential. In Unoccupied mode, the thermostat does not turn itself off. It allows the room temperature to drift more around the guest’s SETPOINT temperature. The goal is to allow room temperature to drift enough to save energy but not enough to make the guest uncomfortable upon their return. And when the room is unrented the room temperature can be allowed to drift even further. Network Infrastructure The EMS Door and Motion sensors are associated with the EMS Thermostat through the Room Area Network(RAN). The room thermostats are associated with one Group Coordinator which is connected to the EMS server through the hotel’s Ethernet network. SYSTEM OVERVIEW The core of the Cassia EMS system is the EMS Server. The EMS Server receives room information through its connection to the Group Coordinators. The EMS Server also sends information to the room devices. In addition, check-in and check-out signals are received from the hotel’s reservation system. Access to the EMS server is made using the Cassia EMS client software which connects to the EMS Server Database. © 2009 Schneider Electric. All Rights Reserved. 9 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 Occupancy Parameters The EMS system uses the occupancy parameters below to maximize energy savings during heating or cooling of guest rooms. Table 3: Occupancy Parameters and Examples Parameter Definition Room Unrented, Room Unoccupied Before a guest is checked-in and the room is not occupied, the thermostat SETPOINT temperature is set to the VACANT Cooling/Heating setting to maximize energy savings. The EMS will allow the room temperature to drift (up or down) by the DEEP SETBACK differential above or below the SETPOINT temperature before the HVAC system is activated. Room Unrented, Room Occupied by Housekeeping or Engineering, etc If the room becomes occupied before a guest is checked-in such as when housekeeping or engineering is working in the room, the thermostat holds to the STANDARD DIFFERENTIAL around the SETPOINT as long as the room is occupied. The EMS uses these settings as long as the room remains occupied. When the room vacated and remains unoccupied for 15 minutes, the thermostat SETPOINT temperature” returns automatically to the Unrented Default SETPOINT. Room Rented, Room Occupied When a guest is checked-in through the registration system the thermostat SETPOINT temperature is set to the OCCUPIED DEFAULT SETPOINT. The EMS will turn on the HVAC system to bring the room to the selected temperature before the guest arrives at the room. Once the SETPOINT temperature is achieved, the HVAC system is turned off and the temperature is allowed to drift (up or down) by the number of degrees determined by the DIFFERENTIAL setting before the HVAC system is turned on. Room Rented, Room Occupied, guest manually sets thermostat temperature If the thermostat setting is changed manually after a guest has checked-in then the new temperature becomes the SETPOINT temperature. The room temperature is allowed to drift by the number of degrees in the occupied STANDARD DIFFERENTIAL setting. When the SETPOINT temperature is determined manually, the temperature will be kept automatically within the range of the “SETPOINT Upper and Lower Limits” determined in the Room Thermostat Settings. This setting remains in effect until the guest checks out. Room Rented, Room Unoccupied When a guest leaves the room and it remains unoccupied after 15 minutes, the SETPOINT temperature drifts (up or down) by the number of degrees determined in the UNOCCUPIED SETBACK setting. Once the room achieves the new SETPOINT temperature the HVAC system is turned off. Afterwards the temperature is allowed to drift (up or down) by the number of degrees in the Standard Differential setting before the HVAC system is again turned on. When a guest is checked-out the room SETPOINT temperature is automatically reset to the Unrented Default SETPOINT setting and the temperature is allowed to change (up or down) by the Deep Setback Variance. The EMS will automatically ensure that the temperature in a room will not go outside of the Upper or Lower Limit Range settings. 10 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Default Thermostat Settings Use the table below to reference factory default thermostat settings and to record the property requirements. Table 4: Factory Default Thermostat Settings and Property Requirement Log Room Conditions System Pre Sets Property Requirement Log Guest checked-in /Room Occupied or Guest not checked-in/Room Occupied Settings RENTED DEFAULT TEMP 72 Standard Differential +/- 2 Occupant Override Limits Occupant Setting Upper Limit 80 Occupant Setting Lower Limit 60 Guest checked-in / Room not Occupied for at least 15 minutes SETBACK +/- 3 Guest not checked-in/Room not occupied Settings – Vacant(Deep Setback) UNRENTED DEFAULT TEMP 74 DEEP SETBACK +/- 6 Standard Thermostat Settings (reset upon guest check-in) Status ON Mode AUTO Fan AUTO Upper Limit Safety Range 80 Lower Limit Safety Range 60 © 2009 Schneider Electric. All Rights Reserved. 11 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 EMS CLIENT INSTALLATION, SET UP, AND OVERVIEW The EMS Client is installed locally on a windows PC. To download the latest version of the software go to www.schneider-electric.us. The EMS Client software requires Microsoft® .NET 3.5. The installer may have to load this first if it is not currently installed on the PC. Once the software installation is complete, double click on the EMS shortcut appearing on the Desktop. The login screen will appear. Figure 2: EMS Manager Login Screen 12 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Specifying Datasource Information Before login, the datasource information must be specified. When successfully completed, the datasource information is saved for that specific property. Only connection information changes will require that the datasource information to be verified. Datasource information can also be set for multiple properties. The following screen appears after the datasource has been specified. Figure 3: Datasource Connection Screen The following Datasource information can be obtained from the IT source at the property. Server Name SQL Server Initial Catalog: User ID (This will not be the same as your login username to the EMS Client) Password (This will not be the same as your login password to the EMS Client) © 2009 Schneider Electric. All Rights Reserved. 13 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 After entering the information press the Test button to verify the connection. If the connection fails double check the spelling and capitalization of the fields entered. Click OK to go back to the EMS login screen. Enter the EMS username and password. If the username or password is not valid an Invalid Login message will appear. Floor Layout Screen If the login is successful the floor layout for the property will appear. Figure 4: Floor Layout Screen The Floor Layout provides a layout view for each floor and the color coded status for each room on the floor. Refer to the table below for status definitions for each color. Table 5: Room Color Status Definitions Color Status Definition BLUE Room Occupied and Rented BLACK Room Unoccupied and Rented GREEN Room Unoccupied and Unrented RED Room Occupied and Rented To view room details on a floor click on the floor while it is the center card. 14 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Rooms Screen The rooms screen shows all rooms on the selected floor arranged in the cover flow cards. Each card shows key information: Approximate Current Room Temperature SETPOINT Temperature Mode(AUTO/OFF) Current Fan Activity(Fan Symbol means fan is running) Current Compressor Activity(Snowflake means calling for cool, Flame means calling for heat) Current Occupied/Rented Status(Color codes at top of card and text at bottom) To see all room details click on the room card while it is the center location. Details of the room will be populated at the bottom of the screen. Figure 5: Rooms Screen KEY: 1. (LEFT) List of devices in the room 2. (CENTER) Event and device setting information 3. (RIGHT) Graphical information (Pie Chart and TemperatureOver-Time Graph) © 2009 Schneider Electric. All Rights Reserved. 15 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 Rooms Screen – Pie Chart Clicking on the Heating and Cooling Pie chart at bottom right of the Rooms Detail Screen will expand the chart to fill the screen. This graph shows the percentage of Heating, Cooling, or Idle time for the selected thermostat for the time period selected. Figure 6: Heating and Cooling Pie Chart Screen Temperature-Over-Time Graph and Data Viewing The Temperature-Over-Time chart shows following for the time period selected at the top of the screen. Figure 7: Room Temperature-Over-Time Screen 16 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Table 6: Key to Temperature-Over-Time Figure (Above) Object Represents Graph lines Room Temperature – represents the room temperature over the time period - Black Line Idle mode - Blue Line Cooling mode - Red Line Heating mode Triangles Door Open/Close Events - Yellow Door Close Event - Green Door Open Event Squares (Red) SETPOINT Changes Colored bands Mode: Occupied/Unoccupied/Deep Setback - White Occupied - Grey Unoccupied/Rented - Green Unoccupied Unrented(Deep Setback) Circles (Green) Outside Temperature – If outside temperature is selected. A new scale appears at the right. Check boxes at the top of the screen allow different data to be made visible/invisible. Figure 8: Room Temperature-Over-Time Screen – Data Pop-up An additional data pop-up appears when hovering the mouse pointer over a data point or band. © 2009 Schneider Electric. All Rights Reserved. 17 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 The following data appears in the pop-up. Occupied/Vacant mode for that band Time period for the band Occupied total runtime for the graph time period up until the selected band Vacant total runtime for the graph time period up until the selected band Occupied runtime percentage up until the selected band Vacant runtime percentage up until the selected band Total time room has been occupied for the graph period up until the selected band Total time room has been vacant for the graph period up until the selected band Predicted total runtime Actual total runtime Predicted saving percentage for the graph period up until the selected band Figure 9: Room Temperature-Over-Time Screen – All Data Shown The EMS Manager software has a data zoom viewing feature. Left click and drag over the data to be enlarged. It will take a few seconds to load the zoomed view. 18 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Reports Dashboard The dashboard presents several graphical reports for the entire property. The following graphs are available: Highest Battery Levels Lowest Battery Levels Highest Room Temperatures Lowest Room Temperatures Individual Room Heating and Cooling Pie chart Individual Room Temperature Over Time chart Highest SETPOINTs Lowest SETPOINTs Figure 10: Reports Dashboard © 2009 Schneider Electric. All Rights Reserved. 19 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 Scheduler The scheduler allows commands to be sent to one or more Thermostats at one scheduled time or at recurring times. To add a new scheduled event, double-click on the day for the event to occur. Figure 11: Scheduler Screen Rooms for which the event will occur can be selected individually or as a group. Figure 12: Scheduler Screen – Room Selection 20 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide OPERATION AND MAINTENANCE Figure 13: Thermostat Features and Default Button Programming Table 7: Thermostat Operation Reference Figure Button(s) Reference* Function (A) Thermostat SETPOINT Temperature (B) MANUAL MODE (Temperature Adjustment) + (UP) Raises the SETPOINT temperature - (DOWN Lower the SETPOINT temperature THERMOSTAT OPERATION MODE Toggles thermostat mode between AUTO mode and OFF - AUTO Thermostat controls the HVAC Unit automatically switching between Heating and Cooling - OFF Thermostat does not control the HVAC Unit (C) C or F MODE (Celsius or Fahrenheit) (D) FAN MODE Toggle between Celsius and Fahrenheit Temperature Display Optional - ON The fan runs constantly - AUTO The thermostat will run the fan only when heating or cooling Notes: * Refer to the figure "Thermostat Features and Default Button Programming" 1. The thermostat normally displays the current room (ambient) temperature. 2. Pressing the + (Up) or – (Down) buttons once will cause the SETPOINT temperature to be displayed along with the current ambient temperature. The backlight will also turn on. Pressing the Up or DOWN button again will change the SETPOINT temperature. While the SETPOINT temperature is displayed, pressing the Up or Down buttons will raise or lower the SETPOINT temperature. © 2009 Schneider Electric. All Rights Reserved. 21 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 Thermostat Settings All thermostats are shipped with factory default settings. Factory settings are used to establish a baseline for thermostat operations. These settings will be overridden by the EMS during automatic energy management processes. Replacement thermostats should be set to a SETPOINT temperature of 71 degrees F. Table 8: Thermostat Default Settings Description Setting Low SETPOINT Limit 60 High SETPOINT Limit 80 Setback Variance 3 Deep Setback Variance 6 TROUBLESHOOTING Thermostat Problems The following trouble shooting techniques assume that the wiring connections between the HVAC and the Thermostat are correct and that the Thermostat has been controlling the HVAC properly in the past. If this is not the case, correct any wiring problems before presuming that the Thermostat is not working properly. IMPROPER SYSTEM OPERATION Do not move thermostats. Each thermostat is uniquely addressed to it's room location. Failure to follow this instruction could result in false system data input. 22 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Table 9: Thermostat Troubleshooting Problems and Possible Solutions Problem Possible Solution Thermostat Display is Blank The display on the Thermostat is blank. Pressing buttons on the Thermostat does not cause the backlight to turn on or anything to display on the screen. Remove the thermostat and either measure DC voltage between the R and C terminals(should read 24V) or replace with temporary Thermostat. If the new Thermostat powers up properly then the old one is defective and must be replaced. If the new Thermostat does not power up then either the HVAC unit is not supplying power or there is a wiring issue. Thermostat Doesn't Control Anything The Thermostat seems to provide no control of HVAC and temperature. Does the Thermostat screen respond to button presses? If not then check power to the Thermostat. Check to see if the Thermostat Mode is set to AUTO/COOL/HEAT and not OFF. If the display screen is showing a Snowflake or Flame symbol and the Fan symbol then it is calling for COOL/HEAT/FAN and the relays are closed. Check the wiring to the HVAC unit. You may wish to actually remove the compressor and fan wires and tie them directly to the 24V to see if they function. Thermostat Does Not Heat/Cool When You Move the SETPOINT Several Degrees If the thermostat is in AUTO mode it may be switching between Heat and Cool mode. By default the SETPOINT temperature will need to be 6 degrees. This feature is there to prevent the thermostat from constantly changing between Heat and Cool modes when the temperature is fluctuating up and down. The thermostat has a field calibration setting. The default value is zero. Ex: If the Thermostat is stat is reading 3 degrees too low, then change the calibration setting to 3. If the stat Consistently Reading Temperature Too Low or is reading 4 degrees to high, then change the calibration setting to -4. Too High © 2009 Schneider Electric. All Rights Reserved. 23 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 Replacing Thermostats When replacing thermostats, follow the safety precautions and instructions below and use the wiring diagram. ELECTROSTATIC DISCHARGE (ESD) SENSITIVE EQUIPMENT Ground yourself and discharge any static charge before handling this device. Failure to follow these instructions can result in equipment damage. Safety Precautions This section contains important safety precautions that must be followed before attempting to install or maintain electrical equipment. Carefully read and follow the safety precautions below. Before replacing the thermostat, check to see that the R and C wires are properly connected according to the figure "Wiring the Thermostat". If the wires are properly connected and the thermostat is not operating properly follow the steps below to replace thermostats. 1. Remove the thermostat from the back plate attached to the wall. The front portion of the thermostat assembly houses the circuit board containing the Zigbee radios. 2. Note the position of Zigbee radios located on the circuit board. Gently remove the Zigbee radios from the circuit board and retain them. 3. Remove the back plate from the replacement thermostat. Insert the radios into the replacement thermostat. Place the radios in their original positions and orientation. Visually inspect all the pins to be sure they are making good contact. 4. Insert the replacement thermostat into the back plate. Be sure the contact pins on the thermostat circuit board insert into the wiring terminal block of the back plate. The replacement thermostat will appear in the EMS Manager software as the original thermostat. Test the communications by opening and closing the room door several times. Stand in front of the motion sensor for several minutes and provide sufficient periodic motion to activate the sensor. Check the EMS Manager software for the recorded events. 24 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Wiring the Thermostat Refer to the diagram below to make typical wiring connections for the thermostat. Use 18-22 AWG copper wire. Figure 14: Thermostat Wiring Diagram KEY: R = 24VAC C = Common Y1 = Cool/First stage G, G3 = Fan/High speed fan W2, G2 = Second stage heat/Medium speed fan W1, B/0 = Heat/Changeover/Reversing valve Y2, G1 = Second stage cool/Low speed fan Forming a Room Network and Joining a Thermostat to a Group Coordinator If you are replacing an existing thermostat without using the Zigbee radios from the previous thermostat, you must default the door and motion sensors first using the procedures below. Enter the thermostat configuration mode by holding all 3 bottom buttons simultaneously and tapping the UP button. The screen below will appear. 1. Stat Config 2. Network Config 3. Diag/Test Select "2. Network Config" The screen below will appear. 1. Enter Room Number 2. Active Scan 3. Status 4. Permit Joining 5. No Joining 6. Leave Network The center button is used to toggle between the Hotel Area Network (HAN) and the Room Area Network (RAN). Note: This must only be done after a RAN is setup for the thermostat with the proper room number. Make sure HAN is visible and select "2. Active Scan". © 2009 Schneider Electric. All Rights Reserved. 25 Cassia™ Energy Management System (EMS) User's Guide 63249-420-338A1 03/2010 A “Please Wait” screen will appear while the thermostat is searching for available HANs. When completed, a list of available networks will appear on the screen. A Cassia HAN network will always end in an “EZ”. Choose the appropriate network and press Select. If the thermostat joins the HAN correctly a status screen will appear and the status should be 2. If anything other than 2 appears, then the thermostat did not join the HAN properly. Repeat the Active Scan Process again. Restoring Sensors to Factory Default State – Follow the steps below to reset the thermostat to the factory default state. 1. Open the thermostat by pressing the access release tabs on the sides of the sensor. 2. Remove and retain the battery (if installed). 3. Locate the Programming Button found on the center of the circuit board. While pressing and holding the Programming Button, install the battery. The LED will blink. 4. After the LED stops blinking, release the button. The Thermostat is now restored to the factory default state. 26 © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010 Cassia™ Energy Management System (EMS) User's Guide Support and Service Contact the Customer Information Center for technical support by phone at 1-888-778-2733 or e-mail at [email protected]. Contact your local Schneider Electric service representative for repairs or service to your network. You may also find helpful information on our web site at www.Schneider-Electric.us. © 2009 Schneider Electric. All Rights Reserved. 27 Cassia™ Energy Management System (EMS) Instruction Bulletin Schneider Electric, USA 320 Tech Park Drive, Suite 100 La Vergne, TN, 37086 1-888-778-2733 www.schneider-electric.us Cassia is a trademark or registered trademark of Schneider Electric and/or its affiliates in the United States and/or other countries. Electrical equipment should be installed, operated, serviced, and maintained only by qualified personnel. No responsibility is assumed by Schneider Electric for any consequences arising out of the use of this material. © 2009 Schneider Electric. All Rights Reserved. 63249-420-338A1 03/2010
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