"serving the public by guiding the medical profession"
Recruiting Profile
Position Title: Senior Medical Advisor
Assistant, JDR
Department: Professional Conduct
JE Band: 4
Reports To: Barron, Sharon
Provides assistance to Senior Medical Advisor in the formal investigation
and informal resolution processes of the Health Professions Act as assigned
Role
by the Complaints Director. Drafts and follows up all correspondence, drafts
Summary: initial investigation report, and ensures complaint database is up to date
and proper tracking occurs.
Major Duties
Percentage of
Time
Assists Senior Medical Advisor:
Drafts all outgoing correspondence as appropriate to ensure
collection of information in a timely fashion. Includes follow up
letters, reminder letters, file review requests, progress letters, etc.
Prepares the draft investigation report based on the information on
file; keeps the draft report current based on all incoming
information.
Transcribes dictation within 2 days of receipt. Formats and
proofreads all correspondence and investigation reports to ensure
no grammatical errors.
70%
Ensures timeliness of investigations through data base tracking.
Records, tracks and maintains the status of each complaint file
assigned to each Senior Medical Advisor.
Receives incoming correspondence, tracks and follows up as
appropriate.
Completes data entry and ensures filing is up to date.
20%
Provides administrative support:
Completes photocopying and prepares correspondence for mail
ensuring proper severing is completed and tracking where
appropriate.
Schedules and maintains appointment calendar and books meeting
10%
rooms.
Makes necessary arrangements, including travel for out­of­town
meetings.
Other duties as required.
Headcount Supervised
0
Supervision & Leadership
Frequency
Resolves work problems (ie. workflow, process or people).
Seldom
Type of
Communication
Frequency
Employees within the department
Exchange
Occasionally
Employees outside the department
Provide
Occasionally
External contacts/vendors
Exchange
Occasionally
Government/Regional Health authorities
Exchange
Seldom
Immediate supervisors
Exchange
Moderate
Managers (all)
Provide
Seldom
Executive (all)
Provide
Seldom
Physicians
Question
Occasionally
Public
Exchange
Seldom
Key Relationship
Skills
Medical terminology an asset.
Ability to work under pressure and meet deadlines.
Experience in the medical field is an asset.
Proficient typing speed of 70 wpm or greater.
Education & Experience
Education
Formalized specialized skills typically obtained through a 1 year post­
secondary certificate (e.g. secretarial college), or equivalent
Experience
Requirement for 5 to 8 years of related experience
Last Updated March 01, 2016
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