HAP Midwest Health Plan Registration FAQ’s
We encourage you to register for HAP Midwest Health Plan’s website. It is a powerful tool to help you
and your office staff do business with HAP Midwest Health Plan efficiently in real time.
There are many reasons to use the HAP Midwest Health Plan’s website. It’s easy to use and available at
no cost to you. You can view and access the following information and functions:

Eligibility and benefits

Claim information

Electronic Referral/Certifications (coming Soon)
For Provider Registration
Biller and/or Provider User Registration
Biller and/or Provider User Information
TAX ID
Should match the TAX ID of the Biller
Admin/Provider Admin.
Username
All Username are associated with an
individual, generic Usernames are
prohibited
Users Last Name
Users First Name
The name under which the business
conducts its operations
Physical address of the Business,
must match HAP Midwest Health
Plan’s records
Used for Suite or Unit number of
business
Last Name
First Name
Legal Business Name:
Address Line 1
Address Line 2
City
State
Zip
Phone
E-mail Address
Confirm Email Address:
City the business is located must
match HAP Midwest Health Plan's
records
State the business is located must
match what HAP Midwest Health
Plan's records
Consisting of a five- or nine-digit
code
The number the provider can be
reached
Email address you would like to
receive electronic communication
Confirm the Email address listed
Create Password
Password
Confirm Password
Security Information
Security Questions
Answer
The user alphanumeric and at least 8
characters in length. The password is
case-sensitive.
Re-enter the password
A challenge question is required
should the user forget their
password.
This is the answer to the challenge
question. This should be something
the user can easily remember. The
challenge answer is not casesensitive.
Permissions
Remittance Advice
Requesting’s the ability to view all
documents supplied that provides
notice of and explanation reasons for
payment, adjustment, denial and/or
uncovered charges of a claim.
835
Requesting access to view electronic
Remittance Advices.
Finance Reports
Requesting access to the financial
activities of a business, person, or
other entity
Eligibility
Requesting access to view member’s
eligibility.
Claims and Auths
Requesting access to view and/or
enter claims and authorizations for
the provider.
Please Note: There is an automatic time out and user re-authentication after 20 minutes of inactivity,
Frequently Asked Questions
Q: I forgot my User ID/Password. What should I do?
A: If you have forgotten your username/password click forgot username/password link.
Q: I would like to change my password. What should I do?
A: If you would like to change your password, log in using your current user name and password and
select the "update profile" link. You will be asked to enter your current password and the new password
desired. Your password must be at least to eight characters and must not contain any spaces, may
contain special characters (@, #, $).
Q: My account has been inactivated. What should I do?
A: An account can be locked if you incorrectly enter your password five times. Your account will
automatically unlock after a period of 30 minutes.
Q: What do I do when my profile cannot be found while I am trying to register?
A: Confirm that the information you have entered (TAX ID) is correct. Also, you must currently be an
existing provider in order to successfully register. If you continue to have this problem, contact your
Provider Services Representative.
Q: What do I do when the application indicates that I am entering incorrect information but I have
verified that I have entered everything in correctly?
A: Although you are entering your information correctly, this information does not match what HAP
Midwest Health Plan has on file for you. If you are a Billing User please send an email to
[email protected] with Billing User Issue as the subject, if you are a Provider User
please contact your Provider Representative.
Q: What do I do when I have not been approved access under the Federal Tax- Identification Number I
have requested?
A: This means the Provider/Billing Administrator for this Tax-Identification number has not given you
permission to view information associated with this account. You may log on to the website and click on
the Admin reminder button, this will send an email reminder to the Provider Administrator that you are
still waiting on your access to be approved.
Q: I received an error when trying to open a PDF file.
A: We strongly recommend using the latest Adobe Reader (a free download) to view our PDF files.
Please upgrade, if necessary.
Contact Us
HAP Midwest Health Plan
HAP Midwest Health Plan Customer Service
(888) 654-2200
TTY/TDD for the Hearing Impaired
(800) 649-3777
Monday through Friday 7:30 a.m. to 5:30 p.m.