KeyTrain
Reading for Information
Level 5
Introduction
For
Reading for Information
Level 5
Published by SAI Interactive, Inc., 340 Frazier Avenue, Chattanooga, TN 37405.
Copyright © 2000 by SAI Interactive, Inc. KeyTrain is a registered trademark of SAI Interactive, Inc.
WorkKeys is a registered trademark of ACT, Inc., used by permission. This document may contain
material from or derived from ACT’s Targets for Instruction, copyright ACT, Inc., used by permission.
Portions copyright Advancing Employee Systems, Inc., used by permission.
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KeyTrain
Reading for Information
Level 5
Introduction
Level 5
Reading for Information
Introduction
Welcome to Level 5 of Reading for Information. In this lesson you will continue
to sharpen your reading skills. In level 5 the materials are more detailed, more
complicated and cover broader topics. You may also encounter specialized
phrases such as technical terms and jargon.
You will be applying the same skills you have used in earlier levels. However you
will have to use more judgment to apply the skills to more complex documents.
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KeyTrain
Reading for Information
Level 5
Introduction
In Level 5, You Will Learn To:
¾ Understand the paraphrased definition of jargon or technical terms
defined in the passage.
¾ Use jargon or technical terms appropriately in describing situations stated
in the passages.
¾ Understand the definitions of acronyms that are defined in the passage.
¾ Identify the appropriate definition of words with multiple meanings
based on the context of the passage.
¾ Apply information given in a passage to situations that are not directly
described in that passage.
¾ Apply more complicated instructions involving conditionals (if X
happens, then it will lead to Y) or procedures with a number of steps.
©
1997, ACT, Inc. All rights reserved. Reproduced by permission.
This Level Is Divided Into Five Lessons:
• Technical Jargon
• Interpreting Information
• Acronyms
• Words with Multiple Meanings
• Applying Instructions
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Level 5
Reading for Information
Technical Jargon
Sometimes writers use technical terms when they write, which makes the reading
process more challenging. This use of specialized terms is sometimes called
jargon. This is more common in documents used in specific jobs or trades.
Your goal, however, is to read technical information with the same ease and
fluency you have learned to read non-technical information. The process is exactly
the same.
The key is in focusing on the message as a whole, not on the technical terms or
on the jargon. You can use the same techniques practiced in levels 3 and 4. These
include looking for definitions in the sentence, and examining the context or
meaning of the surrounding sentences.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Using Context
Look at the following paragraph. Several words are missing. See if you can tell
what words should be placed in the blanks. Look at the context of the sentence.
What do you think the writer was trying to say in each sentence?
Only about thirty percent of family businesses survive their
founders and make it to the second ________, according to most
___________ on the subject. The rest are sold or go
_______________. The statistics worsen with the passage of time.
Only half of those _________ that live through the transition to the
second generation will __________ as a family business into the
third or fourth generation.
Look at the first blank.
It talks about businesses which make it to the second something.
But look later in the paragraph.
There it talks about living through the transition to the second generation.
Would generation fit into the first blank?
Yes, it would.
What about the next blank?
It says according to most _______ on the subject.
The writer is quoting the facts from another source.
Who would you get the facts from?
From an expert on the subject.
Experts will fit into the blank.
Now you try filling in the rest of the blanks.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Explanation
Here is the paragraph with all of the blanks filled in. Check your answers with
those shown. How did you do? You knew what words were omitted based upon
the context of the paragraph. Certain words just made sense in the blanks.
Although your answers may not be exactly the same, you were probably close.
Only about thirty percent of family businesses survive their
founders and make it to the second generation, according to
most experts on the subject. The rest are sold or go
bankrupt. The statistics worsen with the passage of time.
Only half of those busineses that live through the transition to
the second generation will survive as a family business into
the third or fourth generation.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Read the procedure below. As you are reading, try to figure out what word would
fit into the blank spaces. Then, go back and read the article a second time. In your
mind, fill in the blank spaces with appropriate words. You may use a dictionary
if you like. Finally, read the article a third time to see if all the words make
sense.
NEW EMPLOYEE SAFETY MANUAL
Wearing eye __________ is mandatory at all times in all areas of the
________ except offices and breakrooms. As a new _________, you will be
issued one pair of non-prescription safety ________ if you do not normally
wear glasses. Should you ______ these, you must replace them at your
expense.
If you wear glasses, those glasses will normally satisfy the ________
requirement in most areas of the plant; however, should you be assigned a
__________ in the tool room or _________ shop, please check with your
____________ to make sure your glasses meet safety ______________ in
these areas. Contact ________ do not satisfy requirements and are not
____________ for use in the factory unless you use additional eye
__________ in conjunction with them.
As part of our commitment to the eye protection __________, Sloan
Manufacturing will _____ the full cost of standard frames and ________ for
all regular full-time employees once every two _______. You may go to the
______ doctor of your choice, but you will be _______ to pay for your own
eye _____________ and subsequent services such as dispensing fees.
Sloan Manufacturing will pay for standard __________ frames. If you wish to
upgrade to a more fashionable frame, you will be responsible for the
additional _________, and it will be paid for through payroll ___________ on
your paycheck. Employees should _____ up instructions for the doctor and
authorization forms from the personnel department ________ going to the
doctor.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Fill In The Blanks
Now focus on the first paragraph of the New Employee Safety Manual, shown
below. You should be able to find suitable words for each blank by answering the
following questions:
- What is the topic of the procedure?
- What are the main ideas?
- Who is the document intended for?
- Where is this document most likely used?
NEW EMPLOYEE SAFETY MANUAL
Wearing eye __________ is mandatory at all times in all areas of the
________ except offices and breakrooms. As a new _________, you will be
issued one pair of non-prescription safety ________ if you do not normally
wear glasses. Should you ______ these, you must replace them at your
expense.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Explanation
The answers to these questions should have helped you to find answers:
- What is the topic of the procedure?
Eye Protection
- What are the main ideas?
Safety glasses are provided
- Who is the document intended for?
New employees
- Where is this document most likely used?
In a factory
NEW EMPLOYEE SAFETY MANUAL
Wearing eye protection is mandatory at all times in all areas of the
factory except offices and breakrooms.
As a new employee, you will be
issued one pair of non-prescription safety glasses if you do not normally
wear glasses. Should you lose these, you must replace them at your
expense.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 1
Now look at the blank marked with an * in the second paragraph of the New
Employee Safety Manual procedure (shown below). Using the context of the
paragraphs answer the question that follows.
NEW EMPLOYEE SAFETY MANUAL
Wearing eye __________ is mandatory at all times in all areas of the ________
except offices and breakrooms. As a new _________, you will be issued one
pair of non-prescription safety ________ if you do not normally wear glasses.
Should you ______ these, you must replace them at your expense.
If you wear glasses, those glasses will normally satisfy the *
requirement in most areas of the plant; however, should you be assigned a
__________ in the tool room or _________ shop, please check with your
____________ to make sure your glasses meet safety ______________ in these
areas. Contact __________do not satisfy requirements and are not
____________ for use in the factory unless you use additional eye __________
in conjunction with them.
As part of our commitment to the eye protection __________, Sloan
Manufacturing will _____ the full cost of standard frames and ________ for all
regular full-time employees once every two _______. You may go to the
______ doctor of your choice, but you will be _______ to pay for your own eye
_____________ and subsequent services such as dispensing fees. Sloan
Manufacturing will pay for standard __________ frames. If you wish to upgrade
to a more fashionable frame, you will be responsible for the additional
_________, and it will be paid for through payroll ___________ on your
paycheck. Employees should _____ up instructions for the doctor and
authorization forms from the personnel department ________ going to the
doctor.
Which word would fit in the blank marked with an asterisk (*) above?
Check the correct answer.
_____ A. grade
_____ B. legal
_____ C. safety
_____ D. job
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 2
Again look at the blank marked with an * in the second paragraph of the New
Employee Safety Manual (shown below) procedure. Using the context of the
paragraphs answer the question that follows.
NEW EMPLOYEE SAFETY MANUAL
Wearing eye __________ is mandatory at all times in all areas of the ________
except offices and breakrooms. As a new _________, you will be issued one
pair of non-prescription safety ________ if you do not normally wear glasses.
Should you ______ these, you must replace them at your expense.
If you wear glasses, those glasses will normally satisfy the _______
requirement in most areas of the plant; however, should you be assigned a
shop, please check with your
__________ in the tool room or *
____________ to make sure your glasses meet safety ______________ in these
areas. Contact __________do not satisfy requirements and are not
____________ for use in the factory unless you use additional eye __________
in conjunction with them.
As part of our commitment to the eye protection __________, Sloan
Manufacturing will _____ the full cost of standard frames and ________ for all
regular full-time employees once every two _______. You may go to the
______ doctor of your choice, but you will be _______ to pay for your own eye
_____________ and subsequent services such as dispensing fees. Sloan
Manufacturing will pay for standard __________ frames. If you wish to upgrade
to a more fashionable frame, you will be responsible for the additional
_________, and it will be paid for through payroll ___________ on your
paycheck. Employees should _____ up instructions for the doctor and
authorization forms from the personnel department ________ going to the
doctor.
Which word would fit in the blank marked with an asterisk (*) above?
Check the correct answer.
_____ A. gift
_____ B. machine
_____ C. accounting
_____ D. food
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 3
Refer to the New Employee Safety Manual (shown below) procedure to answer
the following question.
NEW EMPLOYEE SAFETY MANUAL
Wearing eye __________ is mandatory at all times in all areas of the ________
except offices and breakrooms. As a new _________, you will be issued one
pair of non-prescription safety ________ if you do not normally wear glasses.
Should you ______ these, you must replace them at your expense.
If you wear glasses, those glasses will normally satisfy the _______
requirement in most areas of the plant; however, should you be assigned a
__________ in the tool room or ___________ shop, please check with your
____________ to make sure your glasses meet safety ______________ in these
do not satisfy requirements and are not ____________
areas. Contact *
for use in the factory unless you use additional eye __________ in conjunction
with them.
As part of our commitment to the eye protection __________, Sloan
Manufacturing will _____ the full cost of standard frames and ________ for all
regular full-time employees once every two _______. You may go to the
______ doctor of your choice, but you will be _______ to pay for your own eye
_____________ and subsequent services such as dispensing fees. Sloan
Manufacturing will pay for standard __________ frames. If you wish to upgrade
to a more fashionable frame, you will be responsible for the additional
_________, and it will be paid for through payroll ___________ on your
paycheck. Employees should _____ up instructions for the doctor and
authorization forms from the personnel department ________ going to the
doctor.
Which word would fit in the blank marked with an asterisk (*) above?
Check the correct answer.
_____ A. paper
_____ B. forms
_____ C. calls
_____ D. lenses
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 4
Look at the part of the last paragraph of the New Employee Safety Manual
procedure shown below.
Sloan Manufacturing will pay for standard _________________ frames.
If you wish to upgrade to a more fashionable frame, you will be
responsible for the additional _________________, and it will be paid
for through payroll _________________ on your paycheck. Employees
should _____________________ up instructions for the doctor and
authorization forms from the personnel department ________________
going to the doctor.
The five words below fit into the blanks in the paragraph shown above. Write each
word in the blank where it belongs.
eyeglasses
pick
before
deductions
cost
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Reading Process
The same reading process is used when you are
reading information that contains technical terminology or jargon. Read the
information to understand its general meaning. You will understand most of the
technical words or jargon based on the context of the paragraph. Although the
dictionary is always there for your use, try not to get into the habit of looking up
every word.
Do not focus on the specific words you may not know the first time you read a
paragraph. Rather, try to understand the paragraph in general. Then you can
go back a second time to define the words you did not understand.
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Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 5
The paragraph below is loaded with specialized terminology that may be very
difficult to define. What are a few words you find difficult? Read the paragraph
through first for the general meaning. Read it for a second time to understand the
technical jargon. The context of the paragraph should help you understand the
words or phrases that are new to you.
Information anxiety is the new disease of this century. Information anxiety
elicits feelings of frustration, feelings of being continually behind and
feelings of ignorance. We feel the effects of information anxiety when we
look at the piles of papers, letters, memos, and reports on our desks, and we
know we need to get through them. We also feel its effects when we go to a
newsstand and see the hundreds of current magazines and newspapers that
we will never find time to read, and when we go to a library and see dozens
of recently published books that we will never peruse. Information anxiety
is a kind of stupor, a feeling that we simply can't keep up because we can't
read fast enough, or we don't know how to locate the information we need.
Information anxiety is that sinking feeling that we don't have time to sort
through or think about the myriad of data surrounding us.
Refer to the paragraph above to answer the following question.
Which of the following best defines information anxiety? Check the correct
answer.
_____ A. A fearful emotion causes by the large number of documents around us
_____ B. A large amount of books, magazines and newspaper
_____ C. An inability to read enough information
_____ D. A lock of trips to the library
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problem 6
Refer to the paragraph below to answer the question that follows.
Information anxiety is the new disease of this century. Information anxiety
elicits feelings of frustration, feelings of being continually behind and
feelings of ignorance. We feel the effects of information anxiety when we
look at the piles of papers, letters, memos, and reports on our desks, and we
know we need to get through them. We also feel its effects when we go to a
newsstand and see the hundreds of current magazines and newspapers that
we will never find time to read, and when we go to a library and see dozens
of recently published books that we will never peruse. Information anxiety
is a kind of stupor, a feeling that we simply can't keep up because we can't
read fast enough, or we don't know how to locate the information we need.
Information anxiety is that sinking feeling that we don't have time to sort
through or think about the myriad of data surrounding us.
What are some of the feelings we have when we are under information anxiety?
Check the correct answer.
_____ A. Frustration, ignorance and being continuously behind
_____ B. That we can’t find the information we need
_____ C. A sinking feeling that we can’t sort through the data
_____ D. All of the above
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problems 7 & 8
Now use your knowledge of the paragraph’s meaning to help you define words in
the paragraph.
Information anxiety is the new disease of this century. Information anxiety
elicits feelings of frustration, feelings of being continually behind and feelings
of ignorance. We feel the effects of information anxiety when we look at the
piles of papers, letters, memos, and reports on our desks, and we know we
need to get through them. We also feel its effects when we go to a
newsstand and see the hundreds of current magazines and newspapers that
we will never find time to read, and when we go to a library and see dozens of
recently published books that we will never peruse. Information anxiety is a
kind of stupor, a feeling that we simply can't keep up because we can't read
fast enough, or we don't know how to locate the information we need.
Information anxiety is that sinking feeling that we don't have time to sort
through or think about the myriad of data surrounding us.
Problem 7
What do you think stupor means? Check the correct answer.
_____ A. A rush of emotions
_____ B. Heightened sensitivity
_____ C. Feeling ineffective and out of touch
_____ D. A feeling of being knowledgeable
Problem 8
What does it mean by a myriad of data? Check the correct answer.
_____ A. Highly detailed information
_____ B. An endless amount of data
_____ C. Useless information
_____ D. An inability to understand data
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Text for Technical Jargon Problems 9-11
The article below tells about chlorine. Read the article and answer the questions
on the following pages.
WHAT IS CHLORINE?
A Natural Element
Of the 112 elements that make up the world we live in, ninety-nine percent of
the Earth's crust, atmosphere and oceans are comprised of just 12 elements
by weight. They are oxygen, silicon, aluminum, iron, calcium, sodium,
potassium, magnesium, hydrogen, phosphorous, carbon, and chlorine. Yes,
chlorine. In fact, chlorine accounts for more than two percent by weight of
all seawater alone.
Unique Structure
Chlorine's extraordinary role in the world is related to its ability to bind to
other elements and compounds to form new compounds. You see,
chlorine's outer shell is missing one electron which makes it highly
attractive to other atoms and electrons. This fact is also why chlorine is so
useful in producing many man-made products, from thousands of consumer
goods to pharmaceuticals and PVC pipes.
Natural Abundance of Organochlorine Compounds
Chlorine is part of our natural ecosystem. From inorganic forms such as
salt to numerous organic forms, there are more than 1,500 chlorine
compounds produced naturally.
Volcanoes, forest fires, brush fires and other sources of natural combustion
produce large quantities of organic chlorine compounds, including dioxins,
chloromethane and others. Sponges, corals, sea slugs, jelly fish, seaweed,
and many other marine creatures also produce chlorine compounds. And so
do a wide variety of plants, seeds, trees, insects, amphibians, mammals,
ferns, algae, fungi, mushrooms, and some fruit and vegetables.
For many of these organisms, plants and animals, organic chlorine
compounds (or organochlorines) are critical to survival, playing important
roles in metabolism, chemical defense systems, growth, and even sex. A
frog in Ecuador, for example, secretes a chlorinated alkaloid 500 times more
powerful than morphine as a painkiller.
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Technical Jargon Problems 9-11
Refer to the What is Chlorine? text on the previous page to answer these
questions.
Problem 9
What is the main idea that the writer is trying to communicate? Check the correct
answer.
_____ A. Chlorine is a common compound
_____ B. Many animals use chlorine
_____ C. Chlorine is a natural and useful compound
_____ D. Chlorine is never dangerous
Problem 10
Since chlorine is attractive to other atoms and electrons, this allows it to?
Check the correct answer.
_____ A. Make new elements
_____ B. Be non-hazardous
_____ C. Co-exist with other elements
_____ D. Combine to form useful compounds
Problem 11
The chlorinated alkaloid produced by the frog in Ecuador is a:
_____ A. Form of morphine
_____ B. Chlorine-containing chemical
_____ C. Antacid
_____ D. Small animal
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KeyTrain
Reading for Information
Level 5
Technical Jargon
Summary
Sometimes you may feel like you are getting information anxiety. Papers with lots
of technical words and trade jargon may make you feel out of touch at first.
But you can get over this feeling by seeing how much you do know. Read the
information and see how much you do understand. Find the topics and main
ideas. Understand what the writer is trying to say in general. Then you can go
back and learn to understand the technical words.
When you are done, you may feel even better! You will have learned new words
and new information.
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Level 5
Reading for Information
Interpreting Information
Sometimes you have to go outside of what you read to interpret information. You
have to use your prior knowledge of a subject and your own personal experiences
to understand the information. You read what the author says, then interpret the
writing based on your knowledge and experiences.
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Interpreting Information Problem 1
Read the paragraph below.
The Information Age is profoundly transforming our world. Just
as the Industrial Revolution changed the face of the land and the
nature of the workplace -- replacing farms, woodlands and
meadows with cities, factories and office buildings -- the
Information Age is bringing an equally comprehensive, radical
and even more rapid metamorphosis to the way we work and live.
These changes mean that each of us face many challenges.
The author states that the Information Age is transforming our world much like the
Industrial Revolution changed the world years ago. Reading the paragraph, can
you explain that statement in your own words?
The information age will continue to change the way we work and live. Can you
guess some of the ways that our lives are changing? Use your experience to think
of ways.
Which of the following changes is a result of the Information Age? Check the
correct answer.
_____ A. The use of automobiles
_____ B. Jet air travel
_____ C. Invention of telephones
_____ D. 24 hour television news channels
Correct! 24-hour television news channels are a result of the Information Age.
Automobiles and jet air travel are the result of the Industrial Revolution.
Telephones helped to cause the Information Age, not a result of it.
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Interpreting Information Problems 2 & 3
You can use assumptions about what the writer means to determine the meaning of
words and phrases.
The Information Age is profoundly transforming our world. Just
as the Industrial Revolution changed the face of the land and the
nature of the workplace -- replacing farms, woodlands and
meadows with cities, factories and office buildings -- the
Information Age is bringing an equally comprehensive, radical and
even more rapid metamorphosis to the way we work and live.
These changes mean that each of us face many challenges.
Problem 2
What is a metamorphosis? Check the correct answer.
_____ A. An in-between state
_____ B. A transformation or change
_____ C. A caterpillar becoming a butterfly
_____ D. A way of living
Problem 3
Which if the following would not be a result of the Information Age? Check the
correct answer.
_____ A. Banking by telephone
_____ B. The Internet
_____ C. Increased drug abuse
_____ D. Taking classes by computer
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Reading for Information
Level 5
Interpreting Information
Text for Interpreting Information
Problems 4-6
You can also use your experience and knowledge to apply information to your
situations. You may need to interpret or make calculations from the data to
solve your particular problem.
You will use the memo below to answer the questions on the following pages.
MEMORANDUM
TO:
All Sloan Manufacturing Employees
FROM:
Human Resources Department
DATE:
February 15, 1998
RE:
Employee Clothing Discount
Beginning April 18th, permanent Sloan Manufacturing employees are
eligible to purchase clothing and accessories at a discount of 1% for each
year of employment with the company, with a 5% minimum. A contract has
been made with ABC Clothing Company to provide Sloan Manufacturing
employees this discount.
To receive your discount, you must present your employee I.D. at the time
of your purchase. This discount will be provided to the employee only and
is available only at the time of purchase.
ABC Clothing Company gladly offers exchanges when items are returned
accompanied by a receipt.
If you have any questions concerning this new benefit, feel free to call
Jane Doe at ext. 234.
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Reading for Information
Level 5
Interpreting Information
Interpreting Information Problem 4
You must apply the information given in the Employee Clothing Discount
Memo on the previous page to answer this question. The answer is not directly
written in the memo.
It is March 15th and you want to purchase clothing. Can you get the employee
discount? Check the correct answer.
_____ A. Yes
_____ B. No
_____ C. Can’t tell
Interpreting Information Problem 5
On May 1st, you bought a jacket at ABC Company. You did not have your I.D.
with you at the time, so you did not receive the discount. Today, May 6th, you
have your I.D. and your receipt which proves you purchased the jacket at ABC.
Answer the question below based upon the information given in the Employee
Clothing Discount Memo.
If you present your I.D., jacket and receipt to the clerk now, what do you suspect
will happen? Check the correct answer.
_____ A. Since the discount is only available at time of purchase, you will only be
able to exchange the jacket.
_____ B. The clerk will refund the discount amount.
_____ C. You will not be able to change anything.
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Reading for Information
Level 5
Interpreting Information
Interpreting Information Problem 6
Refer to the Employee Clothing Discount Memo on a previous page to answer this
question. You will have to figure out how to apply the instructions given in the
memo.
You have worked at Sloan since January 1, 1994. What discount will you receive
on December 15, 1998? Check the correct answer.
_____ A. 4%
_____ B. 5%
_____ C. 6%
_____ D. 7%
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Reading for Information
Level 5
Interpreting Information
Text for Interpreting Information
Problems 7-10
SLOAN MANUFACTURING COMPANY
Sexual Harassment Policy
Sloan Manufacturing Company prohibits any form of sexual harassment by any
of its employees at the workplace
I. Definition of Sexual Harassment
Sexual harassment is defined as:
A. Unwelcome sexual advances by a superior to an employee or coemployee to another employee, whether in a supervisory role or not;
B. Requests for sexual favors by a superior to an employee or coemployee to another employee, whether in a supervisory role or not;
C. Any and all verbal or physical conduct of a sexual nature when:
1. Submission to the conduct is made either explicitly or implicitly a
term or condition of an individual's employment or submission to
or rejections of the conduct is used as the basis for employment
decisions, or
2. The conduct has the purpose or effect of substantially interfering
with the individual's work performance or creating an
intimidating, hostile or offensive working environment.
II. Reporting and Investigating Sexual Harassment
If an employee believes that he/she is the victim of sexual harassment, or
if an employee knows of activities which constitute sexual harassment, the
employee should immediately report these activities to his/her supervisor
or to the personal manager. The employees complaint will be promptly
investigated and appropriate disciplinary action will be taken against any
person causing or engaging in sexual harassment.
In the event the employee feels his/her complaint has not been handled
appropriately, the employee may address the matter in writing to the
general manager. The general manager may or may not discuss the
matter with the board of directors of Sloan Manufacturing. If the matter is
discussed with the board of directors, it will be discussed in a non-public
forum.
All reports of sexual harassment will be kept in confidence, except as is
necessary to investigate the complaint and to respond to any legal and/or
administrative proceedings arising out of the sexual harassment report.
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Interpreting Information Problems 7 & 8
You may have to use your judgement to determine how to apply a policy like the
Sexual Harassment Policy on the previous page. Read it carefully and use the
information in it to answer the following questions.
Problem 7
A co-worker swears and uses vulgar language on the job, and you find this really
offensive.
Would this behavior be sexual harassment, and if so under what section? Check
the correct answer.
_____ A. No, it is not
_____ B. Yes, as per Section I, B
_____ C. Yes, as per Section I, C, 1
_____ D. Yes, as per Section I, C, 2
Problem 8
If you report sexual harassment to your supervisor, and he/she does not do
anything about it, what should you do next? Check the correct answer.
_____ A. Present it in a non-public forum
_____ B. Write a letter to the Board of Directors
_____ C. Write a letter to the general manager
_____ D. Quit your job
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Interpreting Information Problems 9 & 10
You may have to use your judgement to determine how to apply a policy like the
Sexual Harassment Policy. Read it carefully and use the information in it to
answer the following questions.
Problem 9
Whose decision is it whether to refer the matter to the Board of Directors? Check
the correct answer.
_____ A. The person making the complaint
_____ B. The general manager
_____ C. The Board of Directors themselves
_____ D. The eye witnesses
Problem 10
Use your judgment to answer this question.
Why would the Board close their meeting if discussing a sexual harassment case?
Check the correct answer.
_____ A. To keep the punishment secret
_____ B. Because they may be involved
_____ C. To protect the people involved
_____ D. So no one gets mad at the manager
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KeyTrain
Reading for Information
Level 5
Interpreting Information
Summary
As you have seen, the answer you want is not always plainly written out.
Sometimes you have to interpret to find the answer. You must use your
experience to apply the information. You may need to make calculations or
decisions with the information. You may even need to guess what the writer
meant when the document was written.
Sometimes interpreting is not easy. But you will find this to be a necessary skill.
Instructions and procedures can not always predict every possible situation. You
will find in your job that you will have to make decisions by interpreting the
meaning of the instructions.
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KeyTrain
Reading for Information
Level 5
Acronyms
SWAT
IRS
USA
NASA
CPA
Level 5
Reading for Information
Acronyms
We have become a society of acronyms. For example, most people probably
understand the following sentence:
John Jones, a CPA who earned his BS at UCLA, just got a job
with the IRS.
When we are not using technical jargon, then we are using acronyms. An acronym
is a series of letters that stand for a common series of words. They usually
come from the first letter of the words, such as IRS for Internal Revenue Service.
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KeyTrain
Reading for Information
Level 5
Acronyms
Using Acronyms
We use acronyms so much, in fact, that we often forget what the letters actually
stand for. Some acronyms are used so often that they actually become accepted as
words, such as laser.
Some other common acronyms include:
USA - United States of America
NBA - National Basketball Association
DES - The Department of Economic Security
Many businesses have developed their own acronyms. Unless you are associated
with the industry, you may not know what the acronyms stand for. For example,
do you know what IPS is?
In the field of education, IPS is Information Processing
Service. However, for Probation Officers, IPS is Intensive
Probation Service. Acronyms can differ from agency to
agency; that is why it is important to define them in your
writing. It takes the guesswork out for the reader. Many
writers, however, do not define their acronyms, so we are
forced to use our prior knowledge or refer to a dictionary.
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KeyTrain
Reading for Information
Level 5
Acronyms
Defining Acronyms
We use acronyms so frequently, that we often forget what the acronyms stand for.
Look at the following sentence and see if you know what the acronyms mean.
After earning her MBA from BYSU in Utah, Jane Doe went on
to become president of NOW and is very active in the ACLU.
You can rewrite the statement above by replacing the acronyms with the words
they stand for:
After earning her Master's of Business Administration from
Brigham Young State University in Utah, Jane went on to
become president of the National Organization for Women
and is very active in the American Civil Liberties Union.
Here are some other acronyms that are so common you may not even think about
what they stand for. Can you guess what they mean? Write out the meaning of
each acronym:
SCUBA
AWOL
RADAR
LASER
ZIPCODE
NASA
SWAT
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KeyTrain
Reading for Information
Level 5
Acronyms
Here are the answers. Did you know them?
SCUBA
Self-Contained Underwater Breathing Apparatus
AWOL
Absent WithOut Leave
RADAR
RAdio Detecting And Ranging
LASER
Light Amplification by Stimulated Emission of Radiation
ZIPCODE
Zone Improvement Program Code
NASA
National Aeronautics and Space Administration
SWAT
Special Weapons And Tactics
You may have known some, such as NASA or SWAT. Others you probably didn’t
know, such as radar or zipcode. These acronyms have become so popular that they
have become accepted words in English.
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 1
The paragraph below talks about the use of acronyms in sports. You may
recognize many of them. Sometimes you are given clues to the meaning of the
acronym. You can look for these clues like you do for word meaning clues. The
definition may be in the same sentence, or in a nearby one. Other times you will
not be given the meaning. Then you have to guess based on the context.
The sports world is a prime area that uses acronyms. They take
something like the National Football League and, to make it
easier, they refer to it as the NFL. That is a group of teams that
plays each other during the season. When you hit the winter
season, you might watch the NBA or the NHL. Starting in 1997,
you will also be able to watch the WNBA. There are no common
acronyms for baseball, but the game itself uses many. You
might talk about the ERA of the pitchers or the RBIs of the
batter. If you're busy, you might decide to record any of these
on your VCR. You had better watch the copyright rules, or you
will be investigated by the FBI.
What do you think NBA and NHL stand for? Check the correct answer.
_____ A. National Baseball Association, National Hockey League
_____ B. National Baseball Association, National Handball League
_____ C. National Basketball Association, National Hockey League
_____ D. National Basketball Association, National Handball League
Did you guess National Basketball Association and National Hockey League?
You are correct! You can rule out the two answers with National Baseball
Association because the paragraph told you there was no common acronym for
baseball. The paragraph also contains the clue that the NBA and NHL are sports
that are played in the winter. Both basketball and hockey are played in the winter.
Also, handball is not a common TV spectator sport.
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problems 2 & 3
Can you guess the meaning of the acronyms?
The sports world is a prime area that uses acronyms. They take
something like the National Football League and, to make it
easier, they refer to it as the NFL. That is a group of teams that
plays each other during the season. When you hit the winter
season, you might watch the NBA or the NHL. Starting in 1997,
you will also be able to watch the WNBA. There are no common
acronyms for baseball, but the game itself uses many. You
might talk about the ERA of the pitchers or the RBIs of the
batter. If you're busy, you might decide to record any of these
on your VCR. You had better watch the copyright rules, or you
will be investigated by the FBI.
Problem 2
What do you think WNBA stand for? Check the correct answer.
_____ A. Western National Baseball Association
_____ B. Western National Basketball Association
_____ C. Women’s National Baseball Association
_____ D. Women’s National Basketball Association
Problem 3
What does ERA and RBI stand for? Check the correct answer.
_____ A. Equal Rights Amendment, Rights to Be Included
_____ B. Earned Run Average, Runs Batted In
_____ C. Equal Rights Amendment, Runs Batted In
_____ D. Equally Running Around, Runs Batted Inside
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 4
The passage below explains the meaning of several acronyms. Read it and then
answer the question that follows.
WHAT IS THE ISO?
The ISO was founded in 1946 to develop an international set of
manufacturing, trade and communication standards.
The Geneva, Switzerland-based organization is composed of 92
member countries. The American National Standards Institute
(ANSI) is the United States body to ISO.
ISO is structured into approximately 180 technical committees
that draft standards. Member nations form technical advisory
groups (TAGs) that provide input into the standards development
process. ISO receives input from government, industry and other
interested parties before promulgating a standard.
What does ANSI mean? Check the correct answer.
_____ A. American National Standards Institute
_____ B. American National Standards International
_____ C. Average National Standards Institute
_____ D. Another National Standards Institute
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 5
The passage below explains the meaning of several acronyms. Read it and then
answer the question that follows.
WHAT IS THE ISO?
The ISO was founded in 1946 to develop an international set of
manufacturing, trade and communication standards.
The Geneva, Switzerland-based organization is composed of 92
member countries. The American National Standards Institute
(ANSI) is the United States body to ISO.
ISO is structured into approximately 180 technical committees
that draft standards. Member nations form technical advisory
groups (TAGs) that provide input into the standards development
process. ISO receives input from government, industry and other
interested parties before promulgating a standard.
What does ISO mean? Check the correct answer.
_____ A. Institute for Standards and Organization
_____ B. International States Organization
_____ C. International Standards Organization
_____ D. Institute for Standard Operation
Copyright © 2000, SAI Interactive, Inc. For use only by KeyTrain licensed users. Page 38
KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 6
Sometimes you may have to guess exactly what the acronym's letters stand for. At
times, it may not even matter. You can often understand the general meaning of
the acronym from the context of the sentence. In this case the exact words which
the letters stand for may not be important. Read the paragraph below and then
answer the question that follows.
Many employees at some time or another want to upgrade their education.
There are several ways to do this. If you are still in high school, you may
want to take part in PSEO which is a state program for public high school
juniors and seniors. This program gives you an opportunity to complete
some of your high school requirements by taking postsecondary courses at
a participating college or university. Many high schools include information
about PSEO in their student handbook.
If you are working full time and have not completed your high school
diploma, there are several options for you. You may want to study and take
the GED. It is a testing program where a person who did not complete high
school may take a battery of tests to demonstrate his or her general
educational competence and be awarded a high school equivalency diploma
upon completion of the tests. These equivalency diplomas are issued by the
State Board of education.
Another option may be to attend an ALC, an area center for students who
wish to continue learning. The ALC offers courses at a variety of times
during the day and at night so it is possible to earn credits towards a high
school diploma. You must be at least sixteen to enroll in the ALC, but there
is no maximum age.
What do you think PSEO stands for? Check the correct answer.
_____ A. Public school equal opportunity
_____ B. Postsecondary equal opportunity
_____ C. Postsecondary enrollment options
_____ D. Postsecondary educational options
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 7
Read the paragraph below and then answer the question that follows.
Many employees at some time or another want to upgrade their education.
There are several ways to do this. If you are still in high school, you may
want to take part in PSEO which is a state program for public high school
juniors and seniors. This program gives you an opportunity to complete
some of your high school requirements by taking postsecondary courses at a
participating college or university. Many high schools include information
about PSEO in their student handbook.
If you are working full time and have not completed your high school diploma,
there are several options for you. You may want to study and take the GED.
It is a testing program where a person who did not complete high school may
take a battery of tests to demonstrate his or her general educational
competence and be awarded a high school equivalency diploma upon
completion of the tests. These equivalency diplomas are issued by the State
Board of education.
Another option may be to attend an ALC, an area center for students who
wish to continue learning. The ALC offers courses at a variety of times
during the day and at night so it is possible to earn credits towards a high
school diploma. You must be at least sixteen to enroll in the ALC, but there is
no maximum age.
What do you think GED (in the second paragraph) stands for? Check the correct
answer.
_____ A. General Educational Development
_____ B. Graduation Equivalent Diploma
_____ C. General Education Diploma
_____ D. Graduation Equivalent Demonstration
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KeyTrain
Reading for Information
Level 5
Acronyms
Acronyms Problem 8
Read the paragraph below and then answer the question that follows.
Many employees at some time or another want to upgrade their education.
There are several ways to do this. If you are still in high school, you may
want to take part in PSEO which is a state program for public high school
juniors and seniors. This program gives you an opportunity to complete
some of your high school requirements by taking postsecondary courses at
a participating college or university. Many high schools include information
about PSEO in their student handbook.
If you are working full time and have not completed your high school
diploma, there are several options for you. You may want to study and take
the GED. It is a testing program where a person who did not complete high
school may take a battery of tests to demonstrate his or her general
educational competence and be awarded a high school equivalency diploma
upon completion of the tests. These equivalency diplomas are issued by the
State Board of education.
Another option may be to attend an ALC, an area center for students who
wish to continue learning. The ALC offers courses at a variety of times
during the day and at night so it is possible to earn credits towards a high
school diploma. You must be at least sixteen to enroll in the ALC, but there
is no maximum age.
What do you think ALC (in the third paragraph) stands for? Check the correct
answer.
_____ A. Applied Learning Center
_____ B. Another Learning Center
_____ C. Average Learning Center
_____ D. Area Learning Center
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KeyTrain
Reading for Information
Level 5
Acronyms
Summary
Even more acronyms are common in trades and specific jobs. As you become
more familiar with the technical terms in your job, you will find it more convenient
to use acronyms. Acronyms can save time in talking and writing.
Remember, however, to define acronyms in documents. This is especially
important if the documents are intended for people who may not understand these
special terms.
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Level 5
Reading for Information
Words with Multiple Meanings
Some words in our readings may have multiple meanings. Consider the word
match for instance. Sometimes match means to put together. Other times
match can mean a game or contest.
In this level and earlier levels, you have practiced ways to determine the meaning
of words that you did not know. These included looking for clues in the context of
the sentence or paragraph. You can also use these techniques to determine which
of several meanings to use for a word. To match pieces of a puzzle means to put
together. But a soccer match means a game or contest.
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Consider the following sentences:
1. He engaged her attention with tales of travels through Costa Rica.
2. Erica and Billy are engaged to be married.
3. She engaged her husband’s help in moving the sofa.
4. We have engaged the enemy.
What does engaged mean in each of the above sentences?
Here are the four definitions of engaged. Write each definition in the box below
beside the sentence that uses that definition.
brought to conflict
obtained, acquired the service
to hold the attention of
promised to, betrothed
SENTENCE
1. He engaged her attention with tales
of travels through Costa Rica.
DEFINITION OF ENGAGED
2. Erica and Billy are engaged to be
married.
3. She engaged her husband’s help in
moving the sofa.
4. We have engaged the enemy.
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Explanation
SENTENCE
2. He engaged her attention with tales
of travels through Costa Rica.
DEFINITION OF ENGAGED
hold the attention of
3. Erica and Billy are engaged to be
married.
betrothed, promised to be
5. She engaged her husband’s help in
moving the sofa.
obtained, acquired the service
6. We have engaged the enemy.
brought the enemy into conflict
In the first sentence, engaged means to hold the attention of. How did you know
this? Based on the content and on your own experiences. If someone told you
tales of Costa Rica would they not hold your attention?
In the second sentence, engaged obviously means betrothed, promised to be
married. How do you know that? That one is obvious from the context.
If she engaged her husband's help (in the third sentence), she obtained, acquired
the service of her husband.
The fourth one is also easy to determine based on the context. If you engaged the
enemy, you brought the enemy into conflict. What else would you do with an
enemy?
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 1
When you read at this level, you should pay attention to words with multiple
meanings. Here is another example:
A. John Jones has a heart condition and is therefore unable to run.
B. We need to get to the heart of this problem quickly.
C. Linda decided to leave her current job because she had a change of heart
concerning the work she was doing.
D. She's all heart when it comes to animals, but cold as ice with humans.
What does heart mean in each of the above sentences?
Here are the four definitions of heart. Write each definition into the box beside the
sentence that uses that definition.
a mood or disposition
the vital center or core
the internal organ in our body
capacity for sympathy or love
SENTENCE
A. John Jones has a heart condition
and is therefore unable to run.
DEFINITION OF HEART
B. We need to get to the heart of this
problem quickly.
C. Linda decided to leave her current
job because she had a change of
heart concerning the work she was
doing.
D. She's all heart when it comes to
animals, but cold as ice with
humans.
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Exercise
Here is a small exercise. For each word given, circle the definition which first
comes into your mind. All of the answers are correct – just choose the one you
think of first.
What does love mean?
Affection
Adore
To need greatly
Zero
What does fault mean?
A crack in a rock or ground
Not serving according to rules
A defect
Failure in an electrical system
What does service mean?
Act of assistance
Ritual prescribed for an occasion
Putting a ball into play
A set of dishes
What does singles mean?
Unmarried people
Playing one per team
One dollar bills
One person’s stuff
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 2
Read the paragraph below. Then we will define the words from the last page
again.
One of the most popular sports today is tennis. If you are
playing singles for each game, one person is the server and the
other person is the receiver. The server starts by serving the
ball into the square on the receiver's side. If the server touches
the baseline with either foot, it is called a foot fault. If the
server serves the ball, and it hits the net and drops into the
receiver's square, the service is called a let. The server then
serves one more time. The game starts off at 0-0 or in tennis
terms, "love-love." If both players have won the same number
of points, it is called deuce, and the next point won by a player
is called advantage for that player. If the same player wins the
next point, he wins the game. The first player to win six gams
wins the set.
Now define the word shown below using the context in the paragraph above.
What does love mean? Check the correct answer.
_____ A. Affections
_____ B. Adore
_____ C. To need greatly
_____ D. Zero
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 3
One of the most popular sports today is tennis. If you are
playing singles for each game, one person is the server and the
other person is the receiver. The server starts by serving the
ball into the square on the receiver's side. If the server touches
the baseline with either foot, it is called a foot fault. If the
server serves the ball, and it hits the net and drops into the
receiver's square, the service is called a let. The server then
serves one more time. The game starts off at 0-0 or in tennis
terms, "love-love." If both players have won the same number
of points, it is called deuce, and the next point won by a player
is called advantage for that player. If the same player wins the
next point, he wins the game. The first player to win six gams
wins the set.
Define the word shown below using the context in the paragraph above.
What does fault mean? Check the correct answer.
_____ A. A crack in a rock or ground
_____ B. Not serving according to rules
_____ C. A defect
_____ D. Failure in an electrical system
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 4
One of the most popular sports today is tennis. If you are
playing singles for each game, one person is the server and the
other person is the receiver. The server starts by serving the
ball into the square on the receiver's side. If the server touches
the baseline with either foot, it is called a foot fault. If the
server serves the ball, and it hits the net and drops into the
receiver's square, the service is called a let. The server then
serves one more time. The game starts off at 0-0 or in tennis
terms, "love-love." If both players have won the same number
of points, it is called deuce, and the next point won by a player
is called advantage for that player. If the same player wins the
next point, he wins the game. The first player to win six gams
wins the set.
Define the word shown below using the context in the paragraph above.
What does service mean? Check the correct answer.
_____ A. Act of assistance
_____ B. Ritual prescribed for an occasion
_____ C. Putting a ball into play
_____ D. A set of dishes
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 5
One of the most popular sports today is tennis. If you are
playing singles for each game, one person is the server and the
other person is the receiver. The server starts by serving the
ball into the square on the receiver's side. If the server touches
the baseline with either foot, it is called a foot fault. If the
server serves the ball, and it hits the net and drops into the
receiver's square, the service is called a let. The server then
serves one more time. The game starts off at 0-0 or in tennis
terms, "love-love." If both players have won the same number
of points, it is called deuce, and the next point won by a player
is called advantage for that player. If the same player wins the
next point, he wins the game. The first player to win six gams
wins the set.
Define the word shown below using the context in the paragraph above.
What does singles mean? Check the correct answer.
_____ A. Unmarried people
_____ B. Playing one per team
_____ C. One dollar bills
_____ D. One person’s stuff
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 6
Here is another exercise using words with more than one meaning. Below are two
different definitions of the same word. See if you can figure out the word. Write
the word in the blank below the definitions.
What word means:
farm animals
OR
part ownership in a corporation?
____________________________________
Did you guess stock, you are correct! Stock can be animals on a farm or shares
showing ownership in a company.
Words with Multiple Meanings Problem 7
Below are two different definitions of the same word. Write the word in the blank
below the definitions.
What word means:
the amount of slope in a surface
OR
a certain year in school?
____________________________________
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 8
Below are two different definitions of the same word. Write the word in the blank
below the definitions.
What word means:
a male animal used for breeding
OR
a piece of wood used for framing?
____________________________________
Words with Multiple Meanings Problem 9
Below are two different definitions of the same word. Write the word in the blank
below the definitions.
What word means:
to remove
OR
a narrow, long piece of wood?
____________________________________
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 10
Below are two different definitions of the same word. Write the word in the blank
below the definitions.
What word means:
a series of musical notes
OR
an instrument for measuring weight?
____________________________________
Words with Multiple Meanings Problem 11
Here is one final word. Below are two different definitions of the same word.
Write the word in the blank below the definitions.
What word means:
to twist or turn
OR
a piece of metal used to fasten things?
____________________________________
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Appropriate Meaning
In the next two problems you need to determine the appropriate meaning of a
word. Remember to use the same methods you learned for finding word meanings:
• Look for clues in the sentences around the word. There may be
definitions or hints given.
• Think of the context of the paragraph. What is the topic and main
idea? Which possible definition fits with the topic being discussed?
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 12
Read the sentence below.
A couple figuring their tax calculated that they had a annual
gross income of $39,500. They had $5000 in deductions.
Therefore their adjusted income totaled $34,500.
All of the answers shown are definitions of the word gross. Use the context of the
sentence above to choose the right definition.
What does gross mean in the sentence above? Check the correct answer.
_____ A. A dozen dozen (144)
_____ B. Vulgar
_____ C. Without deductions
_____ D. Extreme or large
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Reading for Information
Level 5
Words with Multiple Meanings
Words with Multiple Meanings Problem 13
Read the sentence below.
Service Agreement:
Ospry Instruments guarantees prompt service for all of your
equipment. Our field service technicians can provide repairs
and calibration on your site within 24 hours of your call.
All of the answers shown are definitions of the word field. Use the context of the
sentence above to choose the right definition.
What does field mean? Check the correct answer.
_____ A. A piece of open ground
_____ B. A sphere of activity or profession
_____ C. To catch
_____ D. Away from the home or office
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Reading for Information
Level 5
Words with Multiple Meanings
Summary
You have seen how many words can have more than one meaning. However you
can find the correct meaning by looking at how the word is used. The context of
the sentence and article will determine the correct definition to use.
You should be aware of words with multiple meanings as you read. Be careful not
to assume the meaning you first think of - it may not be what the writer meant!
Level 5
Reading for Information
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Reading for Information
Level 5
Applying Instructions
Applying Instructions
In the other sections of this level you have learned to:
• Understand technical words and jargon,
• Interpret information using your experience and judgment, and
• Determine the appropriate meaning of acronyms and words with
multiple meanings.
In this section you will put these skills together in order to read, understand
and follow instructions, procedures and directions. This is one of the keys to
performing well in your job.
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Reading for Information
Level 5
Applying Instructions
Instructions and Procedures
In order to use instructions and procedures, you
must:
1. Understand the technical words or
jargon using the techniques you have
practiced, and
2. Put them into action
When instructions tell you to do something, they use action words, or verbs.
These verbs tell you what you should do, like walk, take, call, write or open.
Sometimes you will have to decide which of several actions you should take. The
instructions will signal the decisions with words like if, when, in the event, and
in case of.
Here is a simple set of instructions. Look for the decisions and actions it asks you
to take.
If your car overheats, stop the car immediately. Open the hood
but do not remove the radiator cap. If you remove the radiator
cap when the car is hot, it may explode.
It says that if your car overheats, then stop the car. This is a decision. If your car
is not overheating, then you do not need to stop immediately.
Open the hood is an action. It is implied that you should do this action if the
previous decision is true. That is, you should open the hood if the car overheats
and you have stopped the car.
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 1
Sometimes decision words like if are used to tell you what will happen if you do
something.
This can be a warning. In the sentence above, it may explode is a warning, not a
direction to action. (It is not telling you to explode!)
If your car overheats, stop the car immediately. Open the hood
but do not remove the radiator cap. If you remove the radiator
cap when the car is hot, it may explode.
Now answer the following question.
What will happen if you remove the radiator cap when the car is hot? Check the
correct answer.
_____ A. It will stop
_____ B. It will cool down
_____ C. It may explode
_____ D. The hood will open
Correct, it may explode. The sentence says that if you remove the cap, it may
explode.
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 2
Here is another example:
You can win money in the employee suggestion contest!
When you submit your suggestion, check the Enter the
contest box. Your suggestion will be posted on the bulletin
board, and you will be entered in a drawing to win $500!
This notice is suggesting that you do something. If you do what it suggests, then it
tells you what will happen. Why do you think it wants you to do this?
What will happen if you check the Enter the contest box? Check the correct
answer.
_____ A. You will submit a suggestion
_____ B. You will win $500
_____ C. You will be entered in the drawing for $500
_____ D. Your suggestion will be posted and you will be entered in the drawing
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 3
Here is another question:
You can win money in the employee suggestion contest! When
you submit your suggestion, check the Enter the contest box.
Your suggestion will be posted on the bulletin board, and you
will be entered in a drawing to win $500!
What should you do if you don’t want to enter the contest? Check the correct
answer.
_____ A. Don’t submit a suggestion
_____ B. Don’t check the Enter the contest box
_____ C. You don’t want the $500
_____ D. Don’t post your suggestion on the bulletin board
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 4
Here is another example of some instructions:
When painting a room, you should first lay out drop cloths or
other protective covers. No matter how careful you are, some
paint will splatter! If the walls were previously wallpapered,
then you should remove the old paper. This can be done with
chemicals or scrapers. If you can still see the old paint color
after the first coat of paint, then you should apply a second
coat.
These instructions have other comments mixed in with the actual directions.
The sentence about splattering paint is not an instruction, it is a comment on how
messy painting is.
Also notice that one of the steps is implied - it is not directly stated in the
directions. Can you tell what step that is?
The step that is implied is putting on the first coat of paint. It never directly tells
you to do this, but it does tell you what to do after it.
According to the instructions, when should you apply the first coat of paint?
Check the correct answer.
_____ A. After laying drop cloths
_____ B. After scraping off any wallpaper
_____ C. If you see any of the old color left
_____ D. After applying the second coat
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Reading for Information
Level 5
Applying Instructions
Flow Charts
Sometimes it helps to make a chart or
list out of the instructions. The
picture at right is a flow chart of the
instructions.
The rectangular boxes are the
actions - the things you must do. The
diamond shapes are the decisions.
At each decision you must decide
which line to follow. The lines are
marked with "Yes" or "No" answers.
When painting a room,
you should first lay out
drop cloths or other
protective covers. No
matter how careful you
are, some paint will
splatter! If the walls
were previously
wallpapered, then you
should remove the old
paper. This can be done
with chemicals or
scrapers. If you can still
see the old paint color
after the first coat of
paint, then you should
apply a second coat.
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 5
Here is another set of instructions. They tell you what to do in case of a disaster.
There is an implied decision in the instructions. The decision is where to call in
case of a disaster. You must use your judgment and the implied instructions to
make the decision.
Disaster Reporting Procedure
If the disaster alarm sounds, all persons in the plant are required to report
immediately by phone or in person to the appropriate disaster reporting center.
The disaster reporting centers are listed below. The disaster alarm is signaled by
five long blasts on the plant fire horn.
Day Employees During Regular Hours – Call or report to your group secretary.
Shift Employees During Normal Shift Hours – Call or report to your shift office.
Day Employees During Non-Regular Hours – Call the guard office.
Shift Employees During Non-Regular Shift Hours (on relief or overtime) - Call
or report to the shift office for the shift currently on regular hours.
Non-Employee Visitors – Call or report to the guard office.
You work in the accounting office. You stopped by your office just after lunch on
January 1st.
If you hear the disaster alarm, who do you call? Check the correct answer.
_____ A. Your group secretary
_____ B. The guard office
_____ C. The shift office for the current shift
_____ D. You don’t need to call
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 6
Here is another question about the Disaster Reporting Procedure.
Disaster Reporting Procedure
If the disaster alarm sounds, all persons in the plant are required to report
immediately by phone or in person to the appropriate disaster reporting center.
The disaster reporting centers are listed below. The disaster alarm is signaled by
five long blasts on the plant fire horn.
Day Employees During Regular Hours – Call or report to your group secretary.
Shift Employees During Normal Shift Hours – Call or report to your shift office.
Day Employees During Non-Regular Hours – Call the guard office.
Shift Employees During Non-Regular Shift Hours (on relief or overtime) - Call
or report to the shift office for the shift currently on regular hours.
Non-Employee Visitors – Call or report to the guard office.
You are assigned to shift D. On Wednesday at 10:00 a.m. you are relieving a
friend on A shift when the alarm goes off.
Who do you call? Check the correct answer.
_____ A. Your group secretary
_____ B. The guard office
_____ C. The shift A office
_____ D. The shift D office
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Reading for Information
Level 5
Applying Instructions
Directions for Applying Instructions
Problems 7-11
On the next page is a more complex example of instructions. It is part of a federal
tax form (Form W-4 (1998) ). Although this may seem impossibly complex, it is
not. It is just longer. You can follow these instructions by simply taking it one
step at a time. You will be using this form for the next five (5) questions.
You will use the information in the box below and the instructions in the W-4 on
the next page to answer the questions in Applying Instructions Problems 7-11.
You will work with this information one piece at a time. This way you will see
how easy it can be.
You are a 30 year-old divorced man
You claim yourself; no one else can claim you
You work one full-time job and one part-time job
You earn $35,000 a year on your full-time job
You earn only about $10,000 a year on your part-time job
You have two children that you support
You have no dependent care expenses
You pay all the expenses for keeping up your home
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Reading for Information
Form W-4 (1998)
Purpose. Complete Form W-4 so your
employer can withhold the correct Federal
income tax from your pay. Because your
tax situation may change, you may want
to refigure your withholding each year.
Exemption from withholding. If you are
exempt, complete only lines 1, 2, 3, 4, and
7, and sign the form to validate it. Your
exemption for 1998 expires February 16,
1999.
Note: You cannot claim exemption from
withholding if (1) your income exceeds
$700 and includes unearned income (e.g.,
interest and dividends) and (2) another
person can claim you as a dependent on
their tax return.
Basic instructions. If you are not
exempt, complete the Personal
Allowances Worksheet. The worksheets
on page 2 adjust your withholding
allowances based on itemized deductions,
adjustment to income, or two-earner/two-
Level 5
Applying Instructions
job situations. Complete all worksheets
that apply. They will help you figure the
number of withholding allowances you are
entitled to claim. However, you may claim
fewer allowances.
New—Child tax and higher education
credits. For details on adjusting
withholding for these and other credits,
see Pub. 919, Is My Withholding correct
for 1998?
Head of household. Generally, you may
claim head of household filing status on
your tax return only if you are unmarried
and pay more than 50% of the costs of
keeping up a home for yourself and your
dependent(s) or other qualifying
individuals.
Nonwage income. If you have a large
amount of nonwage income, such as
interest or dividends, you should consider
making estimated tax payments using
Form 1040-ES. Otherwise, you may owe
additional tax.
Two earners/two jobs. If you have a
working spouse or more than one job,
figure the total number of allowances you
are entitled to claim on all jobs using
worksheets from only one W-4. Your
withholding will usually be most accurate
when all allowances are claimed on the
W-4 filed for the highest paying job and
zero allowances are claimed for the
others.
Check your withholding. After your W-4
takes effect, use Pub. 919 to see how the
dollar amount you are having withheld
compares to your estimated total annual
tax. Get Pub. 919 especially if you used
the Two-Earner/Two-Job Worksheet and
your earnings exceed $150,000 (Single)
or $200,000 (Married). To order Pub. 919,
call 1-800-829-3676. Check your
telephone directory for the IRS assistance
number for further help.
Sign this form. Form W-4 is not valid
unless you sign it.
_______________________________________________________________________________________________________________________________________________________________________________________________________________
Personal Allowances Worksheet
________________________________________________________________________________________________________
A
Enter “1” for yourself if no one else can claim you as a dependent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A _____
You are single and have only one job; or
B
Enter “1” if:
You are married, have only one job, and your spouse does not work; or
. . . . . . . . B _____
Your wages from a second job or your spouse’s wages (or the total of both) are $1,000 or less.
C
Enter “1” for your spouse. But, you may choose to enter -0- if you are married and have either a working spouse or
more than one job. (This may help you avoid having too little tax withheld.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C _____
D
Enter number of dependents (other than your spouse or yourself) you will claim on your tax return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D _____
E
Enter “1” if you will file as head of household on your tax return (see conditions under Head of household above) . . . . . . . . . . . . . . . . . . E _____
F
Enter “1” if you have at least $1,500 of child of dependent care expenses for which you plan to claim a credit . . . . . . . . . . . . . . . . . . . . F _____
G
New—Child Tax Credit: If your total income will be between $16,500 and $47,000 ($21,000 and $60,000 if married),
enter “1” for each eligible child.
If your total income will be between $47,500 and $80,000 ($60,000 and $115,000 if
married), enter “1” if your have two or three eligible children, or enter “2” if you have four or more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .G _____
H
Add lines A through G and enter total here. Note:This amount may be different from the number of exemptions you claim on your return. H _____
If you plan to itemize or claim adjustments to income and want to reduce your withholding, see the Deductions
For accuracy,
and Adjustments Worksheet on page 2.
complete all
If you are single, have more than one job, and your combined earnings from all jobs exceed $32,000 OR if you
worksheets
are married and have a working spouse or more than one job, and the combined earnings from all jobs exceed
that apply.
$55,000, see the Two-Earner/Two-Job Worksheet on page 2 to avoid having too little tax withheld.
If neither of the above situations applies, stop here and enter the number from line H on line 5 of Form W-4 below.
________________________________________________________________________________________________________________________
------------------------------ Cut here and give the certificate to your employer. Keep the top part for your records.---------------------Form
W-4
Department of the Treasury
Internal Revenue Service
Employee’s Withholding Allowance Certificate
OMB No. 1545-0010
1988
For Privacy Act and Paperwork Reduction Act Notice, see page 2.
1
Type or print your first name and middle initial
Last name
2 Your social security number
________________________________________________________________________________________________________________________
Home address (number and street or rural route)
3
____ Single ____ Married ____ Married, but withhold at higher Single rate.
Note: If married, but legally separated, or spouse is a nonresident alien, check the Single box.
___________________________________________________________________________________________________________________________________________________________
City or town, state, and ZIP code
4
If your last name differs from that on your social security card, check
here and call 1-800-772-1213 for a new card . . . . .. . . . . . . . . . . . . . . . . ______
_______________________________________________________________________________________________________________________
5
Total number of allowances you are claiming (from line H above or from the worksheets on page 2 if they apply) . 5 ______________
6
Additional amount, if any, you want withheld from each paycheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 ______________
7
I claim exemption from withholding for 1998, and I certify that I meet BOTH of the following conditions for exemption:
Last year I had a right to a refund of ALL Federal income tax withheld because I had NO tax liability AND
This year I expect a refund of ALL Federal income tax withheld because I expect to have NO tax liability.
If you meet both conditions, enter “EXEMPT” here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 _______________
_______________________________________________________________________________________________________________________
Under penalties of perjury, I certify that I am entitled to the number of withholding allowances claimed on this certificate or entitled to claim exempt status.
____________________________________________________________________________________________________________________________________
Employee’s signature __________________________________________ ______________ Date ___________________________________________________
8
Employer’s name and address (Employer: Complete 8 and 10 only if sending to the IRS)
9
Office Code (optional)
10
Employer identification number
__________________________________________________________________________________________________________________________________________
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 7
Refer to the previous two pages when answering this question. Begin with line A of the
Personal Allowances Worksheet, just below the Form W-4 (1998) instructions.
Line A says to enter 1 in blank A if no one else can claim you as a dependent.
Based on the information given what should you enter on line A? Check the
correct answer.
_____ A. 0
_____ B. 1
_____ C. 2
_____ D. Nothing
Applying Instructions Problem 8
Refer to the previous two pages when answering this question.
Line B of the Form W-4 (1998) shows three different conditions for which you
need to enter a 1 on line B. Do you meet any of these conditions?
Based on the information given, what should you enter on line B? Check the
correct answer.
_____ A. 0 or blank
_____ B. 1
_____ C. 2
_____ D. No
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Level 5
Applying Instructions
Applying Instructions Problem 9
Refer to the Directions for Applying Instructions and the Form W-4 (1998)
shown on previous pages to answer this question.
Now read the instructions on line C.
What should you enter on line C? Check the correct answer.
_____ A. 0 or nothing
_____ B. 1
_____ C. 2
_____ D. Yes
Applying Instructions Problem 10
Refer to the Directions for Applying Instructions and the Form W-4 (1998)
shown on previous pages to answer this question.
Now try line D.
What should you enter on line D? Check the correct answer.
_____ A. 0
_____ B. 1
_____ C. 2
_____ D. Nothing
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Reading for Information
Level 5
Applying Instructions
Applying Instructions Problem 11
Refer to the Directions for Applying Instructions and the Form W-4 (1998)
shown on previous pages to answer this question.
Finally, try line E.
What should you enter on line E? Check the correct answer.
_____ A. 0
_____ B. 1
_____ C. 2
_____ D. Nothing
Directions for Applying Instructions
Problems 12-13
On the next page is another complex example of instructions. It is part of a federal
immigration form (U.S. Department of Justice, Immigration and Naturalization
Service, Employment Eligibility Verification). Again, it is not as complex as it
seems. It is just long. By breaking it into parts, you can complete this form. You
will be using this form for the next two (2) questions.
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Level 5
Applying Instructions
U.S. Department of Justice
OMB No. 1115-0136
Immigration and Naturalization Service
Employment Eligibility Verification
INSTRUCTIONS
PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE COMPLETING THIS FORM.
Anti-Discrimination Notice. It is illegal to discriminate against any individual (other than an alien not authorized to work in the
U.S.) in hiring, discharging, or recruiting or referring for a fee because of that individual’s national origin or citizenship status. It is
illegal to discriminate against work eligible individuals. Employers CANNOT specify which document(s) they will accept from an
employee. The refusal to hire an individual because of a future expiration date may also constitute illegal discrimination.
Section 1 - Employee. All employees, citizens and noncitizens, hired
after November 6, 1986, must complete Section 1 of this form at the
time of hire, which is the actual beginning of employment. The
employer is responsible for ensuring that Section 1 is timely and
properly completed.
Preparer/Translator Certification. The Preparer/Translator
Certification must be completed if Section 1 is prepared by a person
other than the employee. A preparer/translator may be used only
when the employee is unable to complete Section 1 on his/her own.
However, the employee must still sign Section 1 personally.
Section 2 - Employer. For the purpose of completing this form, the
term “employer” includes those recruiters and referrers for a fee who
are agricultural associations, agricultural employers, or farm labor
contractors.
Employers must complete Section 2 by examining evidence of
identity and employment eligibility within three (3) business days of
the date employment begins. If employees are authorized to work,
but are unable to present the required document(s) within three
business days, they must present a receipt for the application of the
document(s) within three business days and the actual document(s)
within ninety (90) days. However, if employers hire individuals for a
duration of less than three business days, Section 2 must be
completed at the time employment begins. Employers must record:
1) document title; 2) issuing authority; 3) document number, 4)
expiration date, if any; and 5) the date employment begins.
Employers must sign and date the certification. Employees must
present original documents. Employers may, but are not required to,
photocopy the document(s) presented. These photocopies may only
be used for the verification process and must be retained with the I-9.
However, employers are still responsible for completing the I-9.
Section 3 - Updating and Reverification. Employers must complete
Section 3 when updating and/or reverifying the I-9. Employers must
reverify employment eligibility of their employees on or before the
expiration date recorded in Section 1. Employers CANNOT specify
which document(s) they will accept from an employee.
•
If an employee’s name has changed at the time this form is
being updated/ reverified, complete Block A.
•
If an employee is rehired within three (3) years of the date this
form was originally completed and the employee is still eligible
to be employed on the same basis as previously indicated on
this form (updating), complete Block B and the signature block.
•
If an employee is rehired within three (3) years of the date this
form was originally completed and the employee’s work
authorization has expired or if a current employee’s work
authorization is about to expire (reverification), complete Block
B and:
examine any document that reflects that the employee is
authorized to work in the U.S. (see List A or C),
record the document title, document number and
expiration date (if any) in Block C, and
complete the signature block.
Photocopying and Retaining Form I-9. A blank I-9 may be
reproduced provided both sides are copied. The Instructions must be
available to all employees completing this form. Employers must
retain completed I-9s for three (3) years after the date of hire or one
(1) year after the date employment ends, whichever is later.
For more detailed information, you may refer to the INS Handbook for
Employers, (Form M-274). You may obtain the handbook at your
local INS office.
Privacy Act Notice. The authority for collecting this information is the
Immigration Reform and Control Act of 1986, Pub. L. 99-603 (8
U.S.C. 1324a).
This information is for employers to verify the eligibility of individuals
for employment to preclude the unlawful hiring, or recruiting or
referring for a fee, of aliens who are not authorized to work in the
United States.
This information will be used by employers as a record of their basis
for determining eligibility of an employee to work in the United States.
The form will be kept by the employer and made available for
inspection by officials of the U.S. Immigration and Naturalization
Service, the Department of Labor, and the Office of Special Counsel
for Immigration Related Unfair Employment Practices.
Submission of the information required in this form is voluntary.
However, an individual may not begin employment unless this form is
completed since employers are subject to civil or criminal penalties if
they do not comply with the Immigration Reform and Control Act of
1986.
Reporting Burden. We try to create forms and instructions that are
accurate, can be easily understood, and which impose the least
possible burden on you to provide us with information. Often this is
difficult because some immigration laws are very complex.
Accordingly, the reporting burden for this collection of information is
computed as follows: 1) learning about this form, 5 minutes; 2)
completing the form, 5 minutes; and 3) assembling and filing
(recordkeeping) the form, 5 minutes, for an average of 15 minutes per
response. If you have comments regarding the accuracy of this
burden estimate, or suggestions for making this form simpler, you can
write to both the Immigration and Naturalization Service, 425 I Street,
N.W., Room 5304, Washington, D. C. 20536; and the Office of
Management and Budget, Paperwork Reduction Project, OMB No.
1115-0136, Washington, D.C. 20503.
Form I-9 (Rev. 11-21-91) N
EMPLOYERS MUST RETAIN COMPLETED I-9
PLEASE DO NOT MAIL COMPLETED I-9 TO INS
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Level 5
Applying Instructions
Applying Instructions Problem 12
Read Section 1 – Employee of the U.S. Department of Justice, Immigration and
Naturalization Service, Employment Eligibility Verification form on the previous
page and then answer the following question.
If you were an immigrant hired on December 15, 1992, must you complete this
section? Why or why not?
Do you need to complete Section 1 of the form? Check the correct answer.
_____ A. Yes, since you were hired after 1986
_____ B. No, since you are an immigrant
_____ C. No, since you were hired after 1986
_____ D. No, the employer fills it out
Applying Instructions Problem 13
Read the section entitled Photocopying and Retaining Form I-9 of the U.S.
Department of Justice, Immigration and Naturalization Service, Employment
Eligibility Verification form on the previous page and then answer the following
question.
If you hire an individual on February 24, 1994, until what date must you keep a
copy of the completed I-9?
How long must your employer keep a copy of the I-9? Check the correct answer.
_____ A. 1 year
_____ B. 3 years
_____ C. 1 year after you leave, but at least 3 years
_____ D. As long as you work there
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Level 5
Applying Instructions
Directions for Applying Instructions
Problems 14-15
On the next page is a last example of a complex instruction. It is the Lists of
Acceptable Documents form. You will need to refer to it to answer the next two
questions below.
Applying Instructions Problem 14
Refer to the Lists of Acceptable Documents form on the next page to answer this
question.
What do items in “List B” establish? Check the correct answer.
_____ A. They show where you were born
_____ B. They show what you look like
_____ C. They show who you are
_____ D. They show that you can work
Applying Instructions Problem 15
Refer to the Lists of Acceptable Documents form on the next page to answer this
question.
If an employee shows you a Certificate of U.S. Citizenship, what is he/she
establishing?
_____ A. Their identity
_____ B. That they are eligible to work
_____ C. Their identity and that they are eligible to work
_____ D. That they were born in the U.S.
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KeyTrain
Reading for Information
Level 5
Applying Instructions
LISTS OF ACCEPTABLE DOCUMENTS
List A
Documents that Establish
Both Identity and Employment
Eligibility
List B
OR
Documents that Establish
Identity
1.
1.
U.S. Passport (unexpired or
expired)
2.
Certificate of U.S.
Citizenship (INS Form N-560
or N-561)
3.
Certificate of Naturalization
(INS Form N-550 or N-570)
4.
Unexpired foreign passport,
with I -551 stamp or attached
INS Form I -94 indicating
unexpired employment
authorization
5.
Alien Registration Receipt
Card with photograph (INS
Form I -151 or I -551)
6.
7.
8.
9.
10.
2.
Driver’s license or ID card
issued by a state or outlying
possession of the United
States provided it contains a
photograph or information
such as name, date of birth,
sex, height, eye color, and
address
ID card issued by federal,
state, or local government
agencies or entities provided
it contains a photograph or
information such as name,
date of birth, sex, height, eye
color, and address
List C
AND
Documents that Establish
Employment Eligibility
1.
U.S. social security card
issued by the Social Security
Administration (other than a
card stating it is not valid for
employment)
2.
Certification of Birth Abroad
issued by the Department of
State (Form FS-545 or Form
DS-1350)
3.
Original or certified copy of a
birth certificate issued by a
state, county, municipal
authority or outlying
possession of the United
States bearing an official
seal
4.
Native American Tribal
document
3.
School ID card with a
Photograph
4.
Voter’s registration card
5.
U.S. Military card or draft
record
5.
U.S Citizen ID Card (INS
Form I-197)
6.
Military dependent’s ID card
6.
7.
U.S. Coast Guard Merchant
Mariner Card
ID Card for use of Resident
Citizen in the United States
(INS Form I-179)
Unexpired Reentry Permit
(INS Form I-327)
7.
8.
Native American tribal
document
Unexpired Refugee Travel
Document (INS Form I -571)
9.
Unexpired Employment
Authorization Document
issued by the INS which
contains a photograph (INS
Form I -688B)
Driver’s license issued by a
Canadian government
authority
Unexpired employment
authorization document
issued by the INS (other
than those listed under List
A)
For persons under age 18 who are
unable to present a document
listed above:
Unexpired Temporary
Resident Card (INS Form I 688)
Unexpired Employment
Authorization Card (INS
Form I -688A)
10.
School record or report card
11.
Clinic, doctor, or hospital
record
12.
Day-care or nursery school
record
Illustrations of many of these documents appear in Part 8 of the Handbook for Employers (M-274)
Form I-9 (Rev. 11-21-91) N
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KeyTrain
Reading for Information
Level 5
Applying Instructions
Summary
In this section you have learned to work with fairly complex documents. You can
do this by breaking down the instructions into smaller pieces. Then you can
understand and follow each piece one at a time.
This is the way most complex jobs are done. Few people can manage all the
details of a complex job at once. They actually break the job down into parts,
and then complete the parts one by one.
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Reading for Information
Level 5
Answers
Level 5
Reading for Information
Answers
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KeyTrain
Reading for Information
Level 5
Technical Jargon - Answers
Technical Jargon – Answers
Technical Jargon Problem 1:
The correct answer is C.
To choose the correct word for this blank think about why glasses are required in the first place.
The paragraphs you are working with are from the New Employee Safety Manual. The
requirement being discussed is a safety requirement.
Technical Jargon Problem 2:
The correct answer is B.
Think about where you might need safety glasses. Would you need to protect your eyes in a gift
shop, or a food shop or an accounting shop? Probably not, but you would need to protect your
eyes in a machine shop.
Technical Jargon Problem 3:
The correct answer is D.
What kind of eyewear starts with “contact” and does not provide eye protection? Contact
lenses are a form of eyewear, but they do not provide any protection for the eyes.
Technical Jargon Problem 4:
Sloan Manufacturing will pay for standards eyeglasses frames. If you wish to upgrade to a
more fashionable frame, you will be responsible for the additional cost, and it will be paid
for through payroll deductions on your paycheck. Employees should pick up instructions
for the doctor and authorization forms from the personnel department before going to the
doctor.
Technical Jargon Problem 5:
The correct answer is A.
The second sentence explains that “information anxiety elicits feelings of frustration.” The third
sentence explains “we feel the effects of information anxiety when we look at the piles of papers,
letters, memos, and reports on our desks, and we know we need to get through them.” From the
context of the paragraph you can determine that the definition of information anxiety is a
fearful emotion causes by the large numbers of documents around us.
Technical Jargon Problem 6:
The correct answer is D.
The second sentence talks about feelings of frustration, ignorance and continuously being
behind. The second to last sentence talks about not being able to find the information we need.
The last sentence talks about a sinking feeling that we can’t sort through the data. Information
anxiety includes all of these feelings.
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KeyTrain
Reading for Information
Level 5
Technical Jargon - Answers
Technical Jargon Problem 7:
The correct answer is C.
The second to last sentence says a stupor feels like you “can’t keep up” or “don’t know.”
Answer C, “feeling ineffective and out of touch” most closely matches this description.
Technical Jargon Problem 8:
The correct answer is B.
The paragraph talks about the “piles of papers, letters, memos, and reports on our desks” and
then later about seeing “hundreds of current magazines and newspapers that we will never find
time to read, . . . and see dozens of recently published books that we will never peruse.” Myriad
of data is an endless amount of data.
Technical Jargon Problem 9:
The correct answer is C.
The A Natural Element section of the article discusses that chlorine is found naturally in the
Earth. The Unique Structure and Natural Abundance of Organochlorine Compounds sections
discuss the many uses for chlorine. The main idea of the article is that chlorine is a natural
and useful compound. It is true that chlorine is a common compound and that many animals
use chlorine but neither of these alone conveys the main idea of the article.
Technical Jargon Problem 10:
The correct answer is D.
Refer to the Unique Structure section of the article to answer this question. The first sentence
states “Chlorine’s extraordinary role in the world is related to its ability to bind to other
elements and compounds to form new compounds.” The last sentence explains that “This fact
is also why chlorine is so useful in producing many man-made products. . .”
Technical Jargon Problem 11:
The correct answer is B.
The last paragraph of the Natural Abundance of Organochlorine Compounds section of the
article discusses animals that use chlorine compounds to survive. The last sentence gives an
example of a frog in Ecuador that “. . . secretes a chlorinated alkaloid 500 times more powerful
than morphine as a pain-killer.” From the context of the paragraph you can determine that
chlorinated alkaloid is a chlorine-containing compound.
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KeyTrain
Reading for Information
Level 5
Interpreting Information - Answers
Interpreting Information – Answers
Interpreting Information Problem 1:
The correct answer is D.
24-hour television news channels are a result of the Information Age. Automobiles and jet air
travel are the result of the Industrial Revolution. Telephones helped to cause the Information
Age, not a result of it.
Interpreting Information Problem 2:
The correct answer is B.
The paragraph is talking about changes and transformations to the way we live.
Metamorphosis does describe a caterpillar becoming a butterfly, but that is not how
metamorphosis is being used in this paragraph.
Interpreting Information Problem 3:
The correct answer is C.
Banking by telephone, using the Internet and taking classes by computer are all news ways of
handling information and are results of the Information Age. Increased drug abuse is NOT a
result of the Information Age.
Interpreting Information Problem 4:
The correct answer is B.
The first text line of the Employee Clothing Discount Memorandum states that “beginning
April 18th. . .” employees will be eligible to purchase clothing at a discount. Do not be confused
by the February 15, 1998 date, which is the date the memo was issued, and not the date that the
employee discount becomes effective.
Interpreting Information Problem 5:
The correct answer is A.
The end of the second paragraph states that: “This discount will be provided to the employee
only and is available only at the time of purchase.” The next paragraph discusses exchanges:
“ABC Clothing Company gladly offers exchanges when items are returned accompanied by a
receipt.” You cannot get the discount amount refunded but you can exchange the jacket since
you have the receipt.
Interpreting Information Problem 6:
The correct answer is B.
You receive a discount of 1% for each year you have been employed by the company. There is
also a minimum discount of 5%. This means that anyone who has worked less than 5 years
will still get a 5% discount. You have worked for 4 years and 11 months and will therefore get
the minimum discount of 5%.
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KeyTrain
Reading for Information
Level 5
Interpreting Information - Answers
Interpreting Information Problem 7:
The correct answer is D.
Section I, C., 2. States “The conduct has the purpose or effect of substantially interfering with the
individual’s work performance or creating an intimidating, hostile or offensive working
environment. You find the vulgar language offensive and under this section it can be
considered sexual harassment.
Interpreting Information Problem 8:
The correct answer is C.
See Section II, the second paragraph, first sentence: “In the event the employee feels his/her
complaint has not bee handled appropriately, the employee may address the matter is writing
to the general manager.”
Interpreting Information Problem 9:
The correct answer is B.
See Section II, the second paragraph, second sentence: “The general manager may or may not
discuss the matter with the board of directors of Sloan Manufacturing.”
Interpreting Information Problem 10:
The correct answer is C.
You do not want people to be afraid to report sexual harassment. Therefore the names of the
people who report offenses should be kept private. (You must infer this from the information
given.)
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KeyTrain
Reading for Information
Level 5
Acronyms - Answers
Acronyms – Answers
Acronyms Problem 1:
The correct answer is C.
The fourth sentence gives you a hint, “When you hit the winter season, you might watch the
NBA or the NHL.” There is another clue in the sixth sentence, “There are no common
acronyms for baseball. . . .” You can eliminate answer A and B, as they refer to baseball. You
can also eliminate answer D, because Handball is not a common spectator sport. That leaves you
with the National Basketball Association and the National Hockey League.
Acronyms Problem 2:
The correct answer is D.
You can again eliminate answers A and C because they refer to baseball, which has no common
acronyms. You already know that NBA stand for National Basketball Association. It would
seem odd to also have a new basketball association called the Western National Basketball
Association. On the other hand it would make sense to have a new Women’s National
Basketball Association starting in 1997. Women’s basketball has become more popular in
recent years.
Acronyms Problem 3:
The correct answer is B.
The sixth and seventh sentences give you clues to what these acronyms mean. The sixth states:
“There are no common acronyms for baseball, but the game itself uses many.” And the seventh
states: “You might talk about the ERA of the pitchers or the RBIs of the batter.” “Equal Rights
Amendment” and “Equally Running Around” do not seem to refer to baseball. But, “Earned
Run Average” not only seems to apply to baseball but also could have something to do with the
pitcher. “Rights to Be Included” does not appear to have anything to do with baseball. “Runs
Batted Inside” sounds like it might involve baseball but does not make much sense. Earned
Run Average and Runs Batted In are the only two that both might apply to baseball.
Acronyms Problem 4:
The correct answer is A.
The second sentence of the second paragraph defines ANSI before using it as: “The American
National Standards Institute (ANSI) is the United States body to ISO.”
Acronyms Problem 5:
The correct answer is C.
The first sentence tells you that the ISO was founded “to develop an international set of
manufacturing, trade and communication standards.” The first sentence of the second paragraph
tells you that the ISO is a Switzerland-based organization. It would make sense then that the “I”
in ISO stand for International and the “S” in ISO stand for Standards, and the “O” in ISO
stand for Organization.
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KeyTrain
Reading for Information
Level 5
Acronyms - Answers
Acronyms Problem 6:
The correct answer is C.
The third sentence gives you the best clue: “This program gives you an opportunity to complete
some of your high school requirements by taking postsecondary courses at a participating college
or university.” The second sentence explains that involvement in the PSEO program is optional
(“you may want to take part in PSEO. . .”). Given this information you best guess would be that
PSEO means Postsecondary enrollment options.
Acronyms Problem 7:
The correct answer is A.
The second paragraph, third sentence explains: “It is a testing program where a person who did
not complete high school may take a battery of tests to demonstrate his or her general
educational competence. . . .” Graduation Equivalent Diploma (answer B) and General
Education Diploma(answer C) do not fit since the GED is a battery of tests and not a diploma.
The term general educational is used in the sentence explaining what a GED, making General
Educational Development the best guess for the meaning of GED.
Acronyms Problem 8:
The correct answer is D.
The first sentence of the last paragraph explains, “. . . an ALC, an area center for students who
wish to continue learning.”
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings - Answers
Words with Multiple Meanings – Answers
Words with Multiple Meanings Problem 1:
A. the internal organ in our body
(being unable to run is the clue that the definition refers to the body organ)
B. the vital center or core
(problem is the clue that indicates the definition here is vital center or core)
C. a mood or disposition
(Linda is leaving the job because she has changed how she feels about the work she is doing)
D. capacity for sympathy or love
Words with Multiple Meanings Problem 2:
The correct answer is D.
The seventh sentence defines love: “The games starts off at 0-0 or in tennis terms, ‘love-love’”.
Words with Multiple Meanings Problem 3:
The correct answer is B.
The fourth sentence explains that: “If the server touches the baseline with either foot, it is
called a foot fault.”
Words with Multiple Meanings Problem 4:
The correct answer is C.
Serve, serving and service are used to describe what happen when the ball is hit. These are ways
of describing putting a ball into play.
Words with Multiple Meanings Problem 5:
The correct answer is B.
The second sentence defines singles: “If you are playing singles for each game, one person is
the server and one person is the receiver.”
Words with Multiple Meanings Problem 6:
The correct answer is “stock.”
Words with Multiple Meanings Problem 7:
The correct answer is “grade.”
Words with Multiple Meanings Problem 8:
The correct answer is “stud.”
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KeyTrain
Reading for Information
Level 5
Words with Multiple Meanings - Answers
Words with Multiple Meanings Problem 9:
The correct answer is “strip.”
Words with Multiple Meanings Problem 10:
The correct is “scale.”
Words with Multiple Meanings Problem 11:
The correct answer is “screw.”
Words with Multiple Meanings Problem 12:
The correct answer is C.
First, list the words with the corresponding dollar amounts:
annual gross income - $39,500
deductions - $5,000
adjusted income $34,500.
Notice that the “adjusted income” is smaller than the “annual gross income.” From this you can
assume that the meaning of “gross” in this sentence is without deductions.
Words with Multiple Meanings Problem 13:
The correct answer is D.
The second sentence explains that “field service technicians can provide repairs and calibration
on your site within 24 hours of your call.” The technician is not doing the repairs at his office.
He is doing them away from the office at the client’s home or place of business.
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KeyTrain
Reading for Information
Level 5
Applying Instructions - Answers
Applying Instructions – Answers
Applying Instructions Problem 1:
The correct answer is C.
The sentence says that if you remove the cap, it may explode.
Applying Instructions Problem 2:
The correct answer is D.
Two things will happen if you check the Enter the contest box: your suggestion will be posted
on the bulletin board AND you will be entered into a drawing.
Applying Instructions Problem 3:
The correct answer is B.
If you check the “Enter the contest” box to enter the contest, then NOT checking the “Enter
the contest” box will keep you out of the contest.
Applying Instructions Problem 4:
The correct answer is B.
The first step is in the first sentence: laying out drop cloths. The second step is in the third
sentence: removing old wall paper if it is there. The third step is implied: applying the first coat
of pain. (It is implied because this step must occur before you can do the fourth step.) The
fourth step is in the fifth sentence: applying a second coat if you still see the old paint color.
Applying Instructions Problem 5:
The correct answer is B.
If you work in the accounting office you are a day employee. It is January 1st, New Year’s Day,
which is not a regular working day for someone in the accounting office. Checking the heading
“Day Employees During Non-Regular Hours” you find out you should call the guard office.
Applying Instructions Problem 6:
The correct answer is C.
First you need to determine which heading to look under. You are relieving a friend so you look
under the “Shift Employees During Non-Regular Shift Hours (on relief or overtime)” heading.
This tells you to report to the shift office for the shift currently on regular hours. The friend you
are relieving works on A shift so you should report to the A shift office.
Applying Instructions Problem 7:
The correct answer is B.
You first need to determine if any one can claim you as a dependent. The second line in the
information box states: “You claim yourself; no one else can claim you.” Line A says to enter a
“1” if no one else can claim you as a dependent, since this is true you should enter a “1” on line
A.
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Reading for Information
Level 5
Applying Instructions - Answers
Applying Instructions Problem 8:
The correct answer is A.
Address each condition separately.
Are “you single and have only one job?” You are single but you work two jobs. (See lines 1
and 3 in the information box.) You do NOT meet the requirements of the first condition.
Are “you married, have only one job, and your spouse does not work?” You are single, work
two jobs and do not have a spouse. (See lines 1 and 3 in the information box.) You do NOT
meet the requirements of the second condition.
Are “your wages from a second job or your spouse’s wages (or the total of both) are $1,000 or
less?” You make $10,000 from your second job. (See line 5 in the information box.) You do
NOT meet the requirements of the third condition.
You do NOT meet any of the three conditions. You should enter “0” on line B.
Applying Instructions Problem 9:
The correct answer is A.
Line C states: “Enter “1” for your spouse.” You are divorced and do not have a spouse. (See
line 1 in the information box.) You should enter “0” on Line C.
Applying Instructions Problem 10:
The correct answer is C.
Line 6 in the information box states that you have two children that you support. Children are
dependents and you should enter a “2” on line D.
Applying Instructions Problem 11:
The correct answer is B.
You need to read the conditions for Head of household in the Instructions section of the Form
W-4 (1998). The instructions state: “Head of household. Generally, you may claim head of
household if you are unmarried and pay more than 50% of the costs of keeping up a home for
yourself and your dependent(s) or other qualifying individuals.” You are unmarried, support
two dependents and pay all the expenses for keeping up your home. (See lines 1, 6 and 8 in the
information box.) You should enter a “1” on Line E.
Applying Instructions Problem 12:
The correct answer is A.
The instructions under Section 1 state that if you were hired after November 1986 you must fill
out Section 1 of the form. You were hired on December 15, 1992 and should therefore fill out
Section 1.
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Reading for Information
Level 5
Applying Instructions - Answers
Applying Instructions Problem 13:
The correct answer is C.
The Photocopying and Retaining Form I-9 sections states: “Employers must retain completed I9s for three (3) years after the date of hire or one (1) year after the date employment ends,
whichever is later.”
Applying Instructions Problem 14:
The correct answer is C.
Look at the subtitle under the “LIST B” title. The subtitle is “Documents that Establish
Identify.” The documents listed include driver’s license, government agency Ids, school Ids and
voter’s registration card. These documents show who you are.
Applying Instructions Problem 15:
The correct answer is C.
You need to look through the lists of documents shown until you locate “Certificate of U.S.
Citizenship.” The document is located in the “LIST A” column. The subtitle for this column is
“Documents that Establish Both Identify and Employment Eligibility.”
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